STR 581 Capstone Exam Part 1 Answers for STR 581 Final Exam Part 1

7. Active listening requires:
1. summarizing all areas of the performance-interview feedback discussion.
2. verbal communications only
3. summarizing only the areas of agreement
4. interruptions to get your point across
8. Which of the following is ISO 14000 primarily concerned with?
1. Time management
2. Quality management
3. Environmental management
4. Continuous improvement management
9. Training that results in ______ is costly because of the cost of training (which proved to be useless) and the cost of
hampered performance.
1. negative transfer of training
2. applicability of training
3. reinforcement of training
4. simulation of training
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