Auto Torque - Spring 2014



Spring 2014

Tomorrow’s trade news, today!

Tickets to

‘Practical Classics

Restoration Show’

and tool vouchers

worth £100 to

be won!

See pg 28

Man or Superman?

In this issue we look at how garages can raise their

standards and increase their profits


Think safety first.

Consider the cost of not doing it right.

Wheel bearings are a safety critical component,

so there are good reasons why vehicle manufacturers

choose to fit FAG as original


FAG has been designing and manufacturing

wheel bearings for over 120 years, and it remains

at the forefront of the industry because of its

commitment to technology, innovation and


Cheaper bearings may not have been engineered

or tested to conform to the many

rigorous standards that FAG has to meet as

an OE supplier.

FAG Innovation - the complete solution.

FAG wheel bearings come with a lifetime

warranty* and FREE technical support by

calling 08457 001 100

Do it right with FAG

More garage knowledge:

Schaeffler Automotive Aftermarket (UK) Ltd

Holme Lacy Road, Rotherwas, Hereford HR2 6BQ

Tel: 01432 264264


*conditions apply

2 SPRING Available 2014 through The General Parts enquiries Alliance. call 0121 565 Call 6128 log 0121 on 565 6128 or email


Spring 2014


Tomorrow’s trade news, today!

Tickets to

‘Practical Classics

Restoration Show’

and tool vouchers

worth £100 to

be won!

See pg 28

Man or Superman?

In this issue we look at how garages can raise their

standards and increase their profits


Welcome to

the Spring

edition of



News 04

All the latest from The Parts Alliance

Specialist Parts – Focus on tools 26

You don’t have to go to the dealer

Garage Equipment 30

Give your business a lift!

Editor’s Comment 33

Rich has even more to say...

Top 10 Belt Failures 34

Belt failure - and how you can help avoid it

STOP with Delphi 37

On tour in the Emerald Isle

Finishing Line 38

Why historic rallying is so popular

Welcome to the Spring issue of

Auto-Torque. We’re taking a look at

quality – what it means, and how you

can raise quality in your business.

Whether it’s the quality of the

parts you’re fitting, or the tools and

equipment you use, or whether it’s

the signs outside your premises, we

look at the ‘Q’ word and how it can

benefit your business.

With the UK economy showing a slight

recovery, it’s important for you to,

literally, set out your stall to encourage

more potential customers to use your

workshop. We’re still seeing tough

trading conditions though, and the

threat from main dealers isn’t going

away – now, in the near future, or even

further off.


So rather than try to avoid that, it’s time

to grab the bull by the horns and look

for ways you can give your business

a quality boost. Some of those changes

might not cost a lot, but will give

your business a boost – and give you

a lift at the same time, and that’s got

to be good.

Yes, time’s tight and running a

business means you aren’t always

able to step back and reappraise

it, but a couple of hours spent

doing just that could be time very

wisely spent.

That’s it for now – we’ll be back in

Summer. See you then!

Rich Barnett and the Auto-Torque team

Customer Service Tips 06

Make the right lasting impression

IAAF hands over reins 07

Brian Spratt steps down

Air Con & Thermal management 08

There's more to it than re-gassing

Comma Oil 10

New identity, branding and pack design

Filtration 13

Why high quality oil filters extend engine life

Training 14

Train to gain

Servicesure 17

Garage owners feel confident about business

Workshop Winners - Exhausts 18

Exhaust pipes are just as important as

lambda sensors and cats

Braking technology 20

New part numbers cover more of the car parc

IMI 23

Professional register

hot on the web

Get even more out of Auto-Torque!

Look for this graphic throughout Auto-Torque, which indicates that

additional information is available to accompany an article. Or simply

place your smartphone over the QR code to automatically load the

relevant webpage.

Steering & Suspension 24

A look at how suspension parts are tested

GS Onestop 29

How Onestop works for you

Codes of Conduct 36

How the Code shapes up this year

General enquiries call 0121 565 6128 log on or email SPRING 2014


News from around The Parts Alliance

Mill Autoquip opens their 18th branch in Bristol

Operating from a purposely designed branch

with over 4 miles of storage racking, the

branch has the very latest stock profile and

are available to offer over 31,000 products

available for immediate delivery.

Managing Director, Guy Johnson says “we

are tremendously excited to open our new

store and we are confident that the hard

work and extensive planning in the run up

Hot off the press from CAS is ‘CASumables!’ -

The essential workshop guide to consumables.

to opening will benefit the local automotive

aftermarket considerable by not only offering

OE quality products but also bringing back

traditional family focused customer service

and backup. Something which the local

market has been lacking in recent times.”

The new store can be located at Eldonwall

Trading Estate, Bristol and by phone on

0117 233 0011.


New OE

line-up for

Are proud and excited to announce the launch of their

Brand New

O.E. Engine Management Range

BBC are now stocking the following product lines:

Lambda sensors, Air mass meters, EGR valves, Fuel pumps, Camshaft sensors, Crankshaft sensors,

M.A.P sensors, Knock sensors, Idle speed control valves, Stepper motors, Intake air temperature

sensors, Nox sensors, Thro tle bodies, Petrol injectors, Coolan temperature sensors,

Exhaust gas temperature sensors, Exhaust gas pressure sensors, Vacuum control valves,

Secondary air pumps and valves, Thro tle position sensors, Boost pressure sensors,

Fuel pressure sensors, Fuel temperature sensors, and many more .

Our new range is sourced and assembled from all these

tier 1 blue chip original equipment manufacturers:

CAS is delighted with the launch of the 2014

‘CASumables’ that offers the customer top quality

consumables at special introductory prices.

Inside the jam-packed 50 page edition there are

over 500 essential products. CAS anticipates

CASumables rapidly growing in popularity and

runs in addition to CAS’s existing publications

and promotions with plans already in place for

the future editions.

And complimented by

these O.E quality brands:

Contact your local BBC branch for details

BBC Superfactors has launched a brand-new Original

Equipment engine management line-up.

The BBC line-up meets the demands of independent workshops

who are looking to challenge main dealers with high-quality

genuine components. With brands including Bosch, Denso,

Pierburg, Delphi and Hella, it’s the quality without the high

price, says Gary Schulman, Managing Director of BBC.

New vans keep

business growing

GMF Motor Factors have taken delivery of 26 new Renault Kangoo

delivery vans and 6 Renault Master internal stock transfer vans

to swell their fleet to 133 vehicles.

“It is crucial that we keep pace with our customer service as our

business grows” says Regional Business Director Steve Davies,

“We are determined to maintain and continuously improve upon

the level of service that our customers demand”

These new vehicles join the 17 new Renault Kangoo vans that

were brought on to the GMF fleet last July.


improve customer


Allparts Automotive have recently introduced more

motorbikes into their fleet of delivery vehicles. This is as a

result of positive customer feedback and in response to ever

increasing levels of congestion and demands for even faster

deliveries in our operating areas.

We have seen significant success within the M25 operating area but also

see big efficiencies and improved customer experience at all our branches

with the adoption of motor bikes. The bikes have a unique and bespoke

designed large storage box to enable the vast majority of products that

are supplied to be delivered by the bikes. We are confident that customer

service and the overall experience and awareness of our commitment

to exceed customer expectations will be significantly enhanced with this

improvement to our service offer.

4 SPRING 2014 General enquiries call 0121 565 6128 log on or email

The Parts Alliance becomes founding partner in

multi-national autoparts distribution group

Independent garage owners in the UK and Ireland will benefit from the launch of a major new international

autoparts distribution group which has been created to service the global automotive aftermarket, with The

Parts Alliance a key founding member.

Nexus Automotive International (N!)

brings together leading distributors in

Europe, the Middle East and Africa.

Together they will work with a wide

range of suppliers which over time,

through The Parts Alliance, will

provide independent garages with

greater choice and value.

Alongside The Parts Alliance the

other founding partners are based

in France, Spain, Portugal, Italy,

Belgium, Finland, Poland, Turkey,

Russia, Jordan, Lebanon, Emirates,

Saudi Arabia, Egypt and Ghana.

Steve Fulford, chairman of The Parts

Alliance, said: “The Parts Alliance is

a major force in the UK and Ireland.

Now as a founding partner in this new

international group, it will enable us

to expand our horizons.

“We have substantial volumes of

purchasing and by aligning ourselves

with other partners across Europe,

and in emerging economies, we

will be able to create additional

value for those who invest in our

business while helping our customers,

including independent garage owners,

provide better choice and value for

their customers.”

The new group is planning

to expand rapidly in the next

three years and began ramping

up activity with a Strategic Suppliers

Conference, held in Geneva in March,

which was open to 45 of the world’s

leading automotive suppliers.

‘World class’ the aim for ‘turbo-charged’ HgCapital factors

The four HgCapital owned factors within The Parts Alliance are being ‘turbo-charged’ in a wide ranging move to

accelerate growth and achieve world class standards.

GMF, CES, SCMF and Allparts have been

realigned into two regional alliances – the

Western Alliance, formed from GMF and CES,

and the Eastern Alliance, which encompasses

SCMF and Allparts. Each Alliance will share

resources, systems and best practice to

achieve rapid growth, facilitate branch

openings, develop staff training and invest

in tools to take customer service to world

leading levels.

The changes have been revealed by the four’s

Group CEO Peter Sephton, who heralded

the restructure as an essential first step,

positioning the group to continue its growth

into 2024 and beyond.

Sephton, who has more than 30 years senior

multi-national business experience, said:

“This is a genuinely exciting time for the two

new Alliances, our four brands, our employees

and our customers. It will also provide

outstanding opportunities for the personal

growth of our colleagues as we connect our

people and give added focus to best practice –

a cornerstone of our strategy of local strength

and a unified operating model.”

Sephton also announced a raft of

appointments, including:

• Steve McCann, of CES, has become

Managing Director for the Western Alliance

• Mark Darvill, of Allparts, has taken on the

role as MD of the Eastern Alliance

• A new appointment is Dan Williams who

has joined as group Commercial Director

to lead investment and alignment in

category management, pricing and

procurement across the four factors

ensuring they create a leading product

offer, intelligently positioned and priced

to gives customers best quality and value.

• Michael Murray, who joined the business

over a year ago, continues as Group Chief

Financial Officer.

In addition, investment in staff training and

support has seen the appointment of Cathy

Richardson to develop best-in-class retention

and recruitment initiatives.

Sephton added: “Ensuring a stable working

environment for our staff, as well as getting

world class processes in place to deliver our

growth plans are essential.”

General enquiries call 0121 565 6128 log on or email SPRING 2014


Top Customer Service Tips





It’s impressions that count, because the right image will always go a long way in giving your workshop that

extra bit of a boost – and credibility. Like it or not, main dealers tend to be streets ahead of independent

workshops when it comes to presentation, but why let that be the case? Here Auto-Torque looks at areas

where you might – or might not – need to smarten things up a bit. Or maybe a lot…

Cleanliness – your premises: How

does your reception area and the

area immediately outside appear? Is

it clean, tidy, and the outside swept?

In the reception area are the chairs

clean or grubby? Replace the old,

worn chairs and tables, clean the

service counter, and throw out any

old drinks’ cups.

Cleanliness – the customer’s car:

The job’s done, but has the car

got a bit dirty as a result? Clean

the front seats and give the door

cards, dashboard and steering

wheel a wipe over and stick in an

air freshener with your workshop’s

name on it. Give the outside a quick

clean too (speak to your local member

of The Parts Alliance about prices

on pressure washers and heavy-duty

vacuum cleaners).

Don’t be a shrinking violet, because

if you’re running a great workshop, let

people know. Make sure you display

any training certificates on the wall so

customers can see them, and if you

have any good customer testimonials

put them in a folder on the reception

desk or put them on the wall.

Courtesy: Manners are all. You

don’t have to be grovelly when you’re

talking to your customers, but be

polite. Remember customers’ names,

or the name of their children or their

dogs – or even where they went on

holiday. However, ill-mannered staff

are always remembered and you

could do the business untold harm

as cheesed-off customers tell their

friends about the experience they had

when you serviced their car. On the

other hand, a cheery attitude pays

serious dividends all the time.

(communication and marketing) to

get this message across. After all,

the main dealer up the road might

be telling car owners you’re using

inferior-quality replacement parts.

You’re not, so make sure your

customers (and potential customers)

know that. Also make sure they know

your replacement parts are cheaper…

Signage: How obvious is your

workshop to passers-by? Could

a motorist just drive past without

even knowing you’re there? Well do

something about it! Good signage

doesn’t need to be flashy and ‘in

your face’, but you need to have the

business’ name clearly readable.

Make sure telephone numbers

(including an out-of-hours number)

are displayed, as well as the website

address and a contact email. These

days drivers won’t necessarily drop in

to make an appointment, so you need

to meet their expectations.

Communication: Talk to your

customers – discuss the work when

the car’s dropped off. When they

return, talk them through the invoice

and, equally importantly, give them a

call to let them know their car’s ready

for collection.

Confidence: Be proud of your

business and the work you do,

because customers will notice that.

Marketing: You’re in business

– promote yourself! It’s no good

expecting motorists will just discover

your workshop, so allocate funds

for advertising in the local paper

and maybe on local radio. And don’t

forget to create a company website

too, but remember once your website

is up and running, it’ll need regular

updates, although these needn’t be

extensive. Don’t forget local leaflet

drops too.

Quality parts: This is one of the most

important aspects of your business,

and you need to ensure you use two

of the other points we’ve mentioned

Uniform: Having a corporate uniform

(even if it’s only a polo shirt or

sweatshirt) always creates a good

impression, but make sure it’s clean

and tidy. A work shirt that hasn’t seen

the inside of a washing machine for

a good few days DOESN’T create the

right image!

6 SPRING 2014 General enquiries call 0121 565 6128 log on or email

Brian Spratt

Handing over the reins

With IAAF chief executive Brian Spratt retiring in July, the independent

sector trade body has announced who will be taking over.

She’s Wendy Williamson, who has previously

worked at Unipart, including a stint as

director and general manager of subsidiary

business Truck and Trailer Components.

Latterly she has been running the SMMT’s

aftermarket section.

“This is reassuring news for me and IAAF

members. To have someone of Wendy’s

experience and enthusiasm taking over

the reins makes me very confident for the

Federation’s future prospects,” Brian Spratt

told Auto-Torque.

“Finding the right person to follow

Brian, who would have universal

industry respect and detailed

knowledge, was a daunting task,

but I’ve every confidence that in

Wendy we have found the right

person to take IAAF forward.”

Wendy Williamson joins the Federation in April

and will have a three-month hand-over period

working alongside Brian Spratt.

His views were echoed by those of IAAF

president Graham Knight, who added:

“Finding the right person to follow Brian, who

would have universal industry respect and

detailed knowledge, was a daunting task, but

I’ve every confidence that in Wendy we have

found the right person to take IAAF forward.

“Wendy’s passion and enthusiasm for the

Independent Automotive Aftermarket and

proven track record of achievement is second

to none. I’m very much looking forward to

working with her.”

Introducing Wendy…

Brian Spratt is truly 'Mr Aftermarket'

and his contribution to our industry is

immeasuarable, defending the interests

of independent garages and that of the

motorists who doesn't want to use a

main dealer. His replacement, Wendy

Williamson, undoubtedly has a very

tough act to follow and we'll be following

her progress with interest.

General enquiries call 0121 565 6128 log on or email SPRING 2014


aircon, thanks

Air Conditioning

‘Cool’ profits to

With air conditioning now fitted as standard in most vehicles in the UK and Ireland

it’s an in-car feature that is almost taken for granted by the motorist.

Yet it represents a valuable and growing

income stream for independent garages

– providing the technicians have the right

training and their skills are up to scratch.

For over 25 years air conditioning had been

sold to consumers as an optional extra. But in

the past five years all that has changed.

The Parts Alliance has responded with Ice

Station, an exclusive programme that provides

in-depth training and equipment, so that not

only is the business able to successfully carry

out recharging and repair but also so that it

stays within the law when doing so.

“There are more than 18 million

cars on the road in the UK and

Ireland fitted with air conditioning.”

recover and charge refrigerant in any motor

vehicle air-conditioning system unless the

technician doing so meets the current F-Gas

requirements. Only personnel possessing an

F-GAS and Defra Approved qualification are

allowed to take delivery, handle and recover

refrigerant gases.

The training cost is small, certainly in

comparison to the profits a garage can

make from offering an air con recharge and

repair service.

Air con servicing is seasonal, and it’s a

relatively short season running from spring

through to late summer. Therefore some

independent garages have decided not to

invest in training. However, it is illegal to

Technicians who service vehicle air

conditioning systems and also conduct repairs

and fit replacement parts, from condensers

to compressors, can earn from £150 a day.

8 SPRING 2014 General enquiries call 0121 565 6128 log on or email

e made from

to Ice Station


Refillable A/C

Parts Systems

loaded with

100+ SKUs of

over 700

service parts

Custom designed & labeled

assortments available

to fill your specific needs

Includes actual size

ilustration for each

part to aid


A2007 A/C Maintenance Assortment

Designed specifically for coverage of vehicles in U.K. and Europe

R-134a service caps, valves, primary seals, slim line & sealing washers

FULL O-ring coverage! Includes double seals for Citroen,

Fiat, Peugeot, Renault, Alfa Romeo, Iveco, and Lancia


A2007 2007 A/C Maintenance Assortment

A2005 A/C Maintenance Assortment

US, Asian and European vehicle coverage

R-134a service caps, valves, primary seals, slim line &

sealing washers, ‘07-’00 Chrysler gaskets

FULL O-ring coverage!

Heavy-duty portable cabinet comes with handle & snap-lock cover

A2005 A2005 A/C Maintenance Assortment

ve cores

lar O-ring sizes:



p bottle

A/C Cap & Valve Core

Assortment (refillable)

Part # 13722 Includes:

10) 672 5) 678 4) 615

5) 673 2) 679 4) 621

5) 674 3) 6203 4) 622

4) 618B 5) 676 3) 6233

4) 623 4) 620B 5) 677

4) 614 4) 624

On average a typical full air conditioning

service costs between £49 to £69, depending

on the car and location. Based on a season

lasting from May to September, in which the

garage can expect to do an average of three

services per day, it could earn that business

around £12,000.

13722 A/C Cap & Valve Core Assortment

Deluxe HNBR Rubber O-Ring Assortment

350 Piece (refillable)

5) 568-901 10) 568-008 10) 568-010 10)M2102 10) M2103

10) 568-108 10) 568-903 20) 568-01 15)M2122 10) 568-012

10) 568-110 20) 568-905 20) 568-013 10)M2121 10) 568-111

10) 568-906 10) 568-014 5) M2110 20) 568-015

10) M2125 10) 568-2109 10) 568-113 10) 568-016

5) 568-114 20) 568-017 5) 568-115 5) 568-212

10) OV211 10)OV116 10) 568-116 5) 568-020

5) 568-118 10) 568-211 10) 568-018

So the training and purchasing or leasing

of any necessary equipment will soon be

paid for.

OR350 Deluxe HNBR O-Ring Assortment

O-Ring Lubricant

Lubricates O-rings for easier installation

Helps prevent leaks resulting from

pinched O-rings

Easy to apply light weight oil comes in

Last year The Parts Alliance’s dedicated

online booking platform had over 50,000

visits from motorists who were looking for car

servicing and repairs specialists, including

air conditioning specialists. So we know the

demand, the opportunity, is there.

convenient 118 ml (4 oz.) pump spray bottle

E40 O-Ring Lubricant

9411 Nylon

O-Ring Pick

The main problem encountered with air con

systems is they are prone to leak. As the

engine vibrates, it causes the pipe-work and

fixings to move, expand and contract. This can

mean that on average a car will lose between

10% and 15% of its air con coolant every year.

Includes actual size

ilustration for each

part to aid re-stocking


O-Ring Pick

Will not scratch metal

surfaces which can

cause refrigerant leaks.


This leaves the system performing poorly and

in need of a service.

Even then the motorist may chose to go to a

main dealer, believing the local independent

garage is not sophisticated to ‘do’ air con

servicing. But with Ice Station, along with the

other benefits, the garage gets full marketing

support – including colourful signage telling

the motorist they are an Ice Station garage.

And if they come to you for their air con,

they could be a new customer for MOTs and

servicing as well.

Air Con Service & Repair

There are more than 18 million cars on the

road in the UK and Ireland fitted with air

conditioning. There’s no reason why your

garage should be ‘frozen’ out of this growing

income stream.

Specialist Chemicals

and Tools

To find out how Ice Station can help you,

contact your local member of

The Parts Alliance by calling: 0121 565

6128 or

General enquiries call 0121 565 6128 log on or email SPRING 2014


Comma Oil

New look and new pr

Comma Performance

Comma brand identity has been refreshed with

a contemporary, technical image for 2014.

To coincide with this bold re-branding and

introduction of a distinctive new pack design,

the Comma Performance Motor Oils (PMO)

portfolio now includes two important new low

viscosity grades which extend the range’s

coverage to 99% of the UK car parc.

Available in 5 litre packs, new Comma Voltech

0W-30 fully synthetic is formulated to ACEA

A5/B5 and covers 143,000 UK market

application gaps for Volvo models. In 4 litre

packs, new Comma Pro-NRG 0W-20 fully

synthetic meets the API SN and ILSAC GF-5/

GF-4 specifications, and closes out over

115,000 UK market application gaps for

Subaru, Scion and Toyota petrol and petrolelectric

hybrid vehicles.

Both new products are available immediately.

Their introduction also coincides with

changes to the semi synthetic Comma PMO

oils, with the effect of reducing the range

overall from fifteen to fourteen products.

These are the changes.

Comma Eurodiesel 15W-40 is discontinued,

with its applications now combined in a single

product with Comma XT2000 15W-40 for both

diesel and petrol engines:

Comma Syner-D 5W-40 is discontinued, with

its applications now combined in a single

product with Comma Syner-G 5W-40 for both

diesel and petrol engines:

Comma Diesel Lite 10W-40 is discontinued,

with its applications now combined in a single

product with Comma Eurolite 10W-40 for both

diesel and petrol engines.

Finally, fully synthetic Comma Diesel PD 5W-

40 is re-named as Comma PD Plus.

Timely Tech Talk

To comply with the latest vehicle

manufacturers’ requirements, the Comma

PMO range meets all current ACEA (European

Automobile Manufacturers Association)

lubricant specifications. For passenger

vehicles, these are divided between two

categories; namely those such as ACEA

10 SPRING 2014 General enquiries call 0121 565 6128 log on or email

oducts for

Motor Oils

A3/B4 which are designed for conventional

engines, and ‘catalyst friendly’ specifications

such as ACEA C3 which are designed to

protect engines fitted with exhaust aftertreatment


It’s important to recognise that the ACEA

specifications – also referred to as the

‘sequences’ as illustrated in the table below

- are regularly updated to keep abreast of

advances in engine technology and exhaust

emissions regulations. Therefore, an oil

claiming ACEA A3/B4-04 indicates - through

the 04 suffix - that it conforms only to the

2004 sequence, not the one from 2010 (which

came into effect in 2012). Furthermore - as

illustrated by Figure 1 right - the 2010 ACEA

sequences introduced chemical limits that



2004 A3/B4-04

2007 A3/B4-07

2008 A3/B4-08

2010 A3/B4

2012 A3/B4

make ACEA “A/B and ACEA “C” unsuitable

to be claimed together. As noted, ACEA

“C” classification products are Low SAPS

(Sulphated Ash, Phosphorous and Sulphur)

engine oils specifically designed to protect

exhaust after-treatment units, as distinct from

ACEA “A/B” products which are suitable only

for conventional engines.

The above spider graphs show how much

the ACEA performance specifications have

advanced and improved over time.

OEMs sometimes also update their own

requirements, as indicated in the graph of

the major upgrades over time in the VW 501

01 specification.

Comma emphasises that there is

considerable risk of damage if the use of

current oil specifications is ignored and older

specifications are used instead.

Oil contamination and starvation can cause

blocked channels and filters within the engine

leading to serious damage and, according to

BTN Turbo, causes 95% of turbo failure.

To avoid the dangers of using products based

on obsolete ACEA claims, and to be absolutely

sure you are using a product that meets the

latest manufacturers’ specifications, always

use Comma’s website:

or Workshop Application Guide. Every

Comma recommendation comes with a 100%

compatibility guarantee for the peace of mind

of knowing you’re fitting the right oil in the

right vehicle.

General enquiries call 0121 565 6128 log on or email SPRING 2014



Confidence comes from within

For over 45 years, Comma Oil & Chemicals has been producing world-class

lubricants, chemicals and car maintenance products that are now available in

more than 40 countries. Our products are blended to meet strict international

safety standards, subject to rigorous quality control procedures and tested

to extremes in motorsport, ensuring we’re confident in their performance.

So much so we guarantee it.

Contact your local Comma stockist or visit for more information.

Available through The Parts Alliance. Call 0121 565 6128

12 SPRING 2014 General enquiries call 0121 565 6128 log on or email





The rise in VM-specific oils

means engine oil is no longer

just a lubricant – it’s more of

a specialised component.

Use the wrong oil and you’ll

do damage to the engine’s

internals and shorten its

life considerably.

So you’re pretty clued-up about specifying the

right oil, and you know the implications of not

using the right one, but are you as careful

when it comes to choosing the oil filter? If you

use a poor-quality type you’re just as likely to

cause damage to the engine, whether you’re

using the correct specification oil or not.

Cheaper, low quality oil filters often lack an

anti-drain valve. This simple, but critical device

means that after a journey, oil doesn’t entirely

drain out of the filter and oil galleries back into

the sump. If all the oil drains out, the engine

is effectively ‘dry’ when it re-starts, meaning

for a miniscule amount of time there’s no

lubricant protecting surfaces until the oil filter

is filled and oil pressure is restored.

Over time that ‘dry’ wear will damage the

engine’s internals, causing premature wear,

increased oil and fuel consumption and of

course, shortening its service life.

To prevent expensive engine damage

occurring, it’s important to fit an oil filter that

not only has an anti-drain valve, but one of the

correct specification for the engine type. This

will ensure that the bearings are lubricated

the instant the engine fires, and that means

less wear and therefore considerably longer

engine life.

So do your customers’ cars a favour this

spring – make sure you fit a genuine OE

specification MANN-FILTER, engineered for

specific engine and OE lubricant types.

A few pence extra spent now will work out a lot

cheaper in the long run…so MAN-UP!

Anti-drain valve

General enquiries call 0121 565 6128 log on or email SPRING 2014


and c

Investment in training

IMI proves


The Institute of the Motor Industry (IMI) has released findings from

research regarding the return on investment an automotive business

can expect from its apprentices – and it makes encouraging reading.

The results of the IMI’s two-year research

project, co-funded by the UK Commission for

Employment and Skills, shows that by the end

of their third year, a well-recruited apprentice

can generate between 150% and 300%

return on investment, based on a £50 hourly

charge out rate. This means that for every £1

invested, the business nets between £1.50

and £3.00. Furthermore, apprentices who

start with no experience typically generate

profit within 18 to 24 months – much earlier

than was previously assumed.

The study looked at a cross section of

businesses from micro independents to

franchise dealers across the whole of the UK

involving 30 apprentices. The study did not

factor in any additional funding that a business

or training provider may receive but did take

into consideration the costs of recruitment,

the 16-19 national minimum wage, daily

expense allowances, administration and

mandatory health and safety training.

Overwhelmingly the results from the IMI study

have shown that there is a financial return

to the business within the apprenticeship.

Using extensive productivity data the IMI

has mapped out a consistent trend in the

productive contribution made by apprentices.

The productivity of an apprentice follows

an ‘S-curve’ showing low skilled, low level

growth in the first year accelerating through

the second year to a self limiting high skilled

maximum in the third or fourth year expected

of an experienced technician – see the graph

(right) which shows quarterly net income.

There were 5 key benefits identified as a

result of the study:

• The IMI S-curves show that, by the end

of the third year of an apprenticeship,

for a £50 hourly charge out rate, an

apprentice can generate between 150%

and 300% return on investment – this

means that for every £1 invested,

against apprentice expenses, the

business nets between £1.50 and


• Apprentices typically generate profit

within 18 – 24 months – this is based

on an apprentice who has no experience

and is essentially non productive at the

14 AUTUMN 2013 General enquiries call 0121 565 6128 log on or email

tices pay their way

an give a 300% return

start. If an apprentice has some

experience, and is able to be productive

from the start, they can pay their way

much sooner – often in the first few

quarters of the apprenticeship.

• Home-grown apprentice-trained

technicians outperform marketrecruited


• ‘Growing your own technicians’ through

apprenticeships reduces long-term

recruitment and training costs.

• Apprentices learn company best

practice and culture from the start –

helping to ensure a better fit with the

team and internal processes.

Steve Nash, the IMI’s CEO, comments:

“Businesses must overcome their doubts

about employing young people and invest in the

future if our industry is to succeed as a whole.

Overwhelmingly, the results from our recent

study have shown that there is a clear

financial return to the business within the

apprenticeship, but the attitude and support

of the employer to the apprentice is critically

important. By giving a young

person opportunities to apply

their skills they will ultimately become better

and more productive technicians much earlier

than commonly perceived.”

Realising these benefits is easier than you

may think through the Servicesure Autocentre

National Apprenticeship Programme. This

fabulous apprentice training offer is managed

and facilitated by their business partners

ProVQ Ltd who are widely regarded as the

best in their field. They manage national

apprenticeship programmes for global vehicle

manufacturers and also for you. Apprentices’

learning takes place at their impressive

automotive training centre in Shropshire

on a block release basis. You will benefit

significantly from working with a dedicated

apprenticeship provider as this means an

apprentice receives bespoke training and the

award of nationally recognised qualifications.

ProVQ visiting assessors are essential to

the profitable development of an apprentice

and visit participating garages every 12

weeks as a minimum, providing support to

you from recruitment right through to end of

programme achievement.

If you are interested in the Servicesure

National Apprenticeship Programme you can

find out more from your local Parts Alliance

member or call ProVQ directly on 01743

762800 stating Servicesure.

To find out further information regarding

the research and the benefits an apprentice

can give your business visit:

Scan the code…

To view the video

‘Apprenticeship Return

on Investment Case Study’


hot on the web

General enquiries call 0121 565 6128 log on or email SPRING 2014


Walker has been at the forefront of emission control technology for more than 80 years.

From simple silencers to the most complex diesel particle filter, Walker is the first call for vehicle manufacturers.

Keep your vehicle performing at its best.

6534 Walker Advert_SEPT 2013.indd 1 02/10/2013 14:45

16 SPRING Available 2014 through The General Parts enquiries Alliance. call 0121 565 Call 6128 log 0121 on 565 6128 or email


Garage owners feeling

confident about business

Garage owners are feeling confident about the

future with many planning to invest in equipment

and training, and some looking to take on extra

staff; a survey by The Parts Alliance has shown.

Some 67 per cent of those who responded said they expected the

first half of 2014 to see an upturn in trade and, looking further ahead,

some 73 per cent felt 'very confident' about the year as a whole.

The survey was conducted among garages belonging to the Servicesure

Autocentre garage programme run by The Parts Alliance.

"The results of our survey show increasing confidence among garage

owners and that is reflected in proposed investment into their

businesses," said Mike Smallbone, Servicesure Autocentres national

garage programme manager.

“Sixty-nine per cent of garages said ‘yes, I will be

investing in new equipment’ during 2014 and 76 per cent

said ‘yes, I will be investing in technical/product training’.

"While it is encouraging that they feel able to spend it's also a reflection

that garage owners recognise they have to keep abreast of technical

advancements, as innovation in vehicle technologies and diagnostics

gets more and more sophisticated."

One in four garages said they see staffing levels going up in the next

12 months, with 73 per cent planning to keep their workforce as it is

and just two per cent feeling they may see a decrease.

"It's good to see some owners considering taking on additional people,

for although there is talk of the recovery being under way we're not

far enough down that road yet to be certain how sustainable it is,"

added Smallbone.

“In general the investments garages are proposing are

to ensure existing technicians and other staff have the

most up-to-date knowledge, skills and tools to the job

in what is a rapidly technologically advancing industry.”

Interestingly, some 67 per cent of those who replied to the survey said

they would not be liaising with their bank for financial capital, although

only 16 per cent indicated they would look for funding elsewhere.

The Parts Alliance have a number of ways to support your business

may it be through leasing or understanding your training needs. For

more information contact your local member of The Parts Alliance or

call 0121 565 6126.

General enquiries call 0121 565 6128 log on or email SPRING 2014



in n e r s


Exhausts & Emissions

For many years a car would probably

have two or three replacement exhausts

fitted during its lifetime. How things

have changed: Today a car might not

see a replacement system during its

life, that longevity being the result of

high-quality pipework being fitted on

the production line.

However, there are still cars that need

replacement exhaust systems, and while that

brings in much-valued income, the need for

replacement lambda sensors and catalytic

convertors generates more money too.


This is the most common reason for system

replacement, the cause being rubber mounts

whose composition changes after time, as a

result of being exposed to high temperatures

for long periods. As they get older they lose

their absorbency quality. Walker says it’s

important to change the rubber supports

every time a silencer is changed.

Those rubber mounts aren’t the only cause

of vibration though – so too are worn engine

and gearbox mounts. If there’s an elastic joint

between engine and gearbox, the exhaust

system could be subjected to increased

sideways movement.

“Workshops shouldn’t down the chance of more work and if they keep

pushing they’ll find there’s more exhaust replacement work out there. ”

For many years replacement exhausts were

the preserve of Fast-Fits. When a new silencer

or pipework was needed, it was traditional

to go to the Fast-Fit. But the tide is turning,

with more and more garages happy to offer

replacements. And while there are more

and more part numbers nowadays, exhaust

replacement is definitely a profitable segment.

Despite the superior quality of the exhaust

system a new car is fitted with, short journeys

can dramatically reduce its life. The build-up

of condensation inside does it no favours,

leading to corrosion that can rot the pipework

and leading to poorer running, heavier fuel

consumption (as well as being an MOT test

failure) – but an earning opportunity for you.

So what are the main causes of exhaust

system failure? According to Walker, exhaust

supplier to The Parts Alliance, there are

several factors at play:


There are two types of rust – external and

internal. External rust builds up on unprotected

parts, especially where they are in contact

with water or salt. Internal rust is found in

the silencer and is the result of condensation

and chemical substances building up. Walker

says the average petrol-engined car needs to

run continuously for 40km (24 miles) and at

between 2000 and 4000 rpm to completely

dry the system out.

Using non-homologated parts:

Fitting a non-homologated silencer can lead

to a different backpressure from the one

an engine should have. Generally a nonhomologated

silencer will lead to extra fuel

being burnt on the over-run.

Of course it’s not just the exhaust pipe that

can fail – so too can the catalytic convertor.

With a life expectancy of around 100,000-

150,000km (62,000-93,000 miles) you’ll

certainly see plenty of catalysts that need

replacing, but it’s not just regular use that

can spell their end. Again, Walker explains

the causes:

Poisoning by lead of the catalytic

convertor monolith lead:

Using some lead substitutes or octane

boosters produces lead oxides that can

18 SPRING 2014 General enquiries call 0121 565 6128 log on or email

Exhaust systems

promise more income

cover the monolith, stopping exhaust gases

contacting the monolith’s precious metals

and stopping the catalytic conversion

process. It can be identified in the monolith

or the lambda sensor by a dark grey colour.

Poisoning by phosphorous deposits

of oil:

A worn engine will burn more oil and

that generates hard white deposits over

the monolith. In time these will block

the monolith’s cells so gasses can’t

pass through.

Poisoning due to wrong air/fuel


Whether it’s running too rich or too lean, the

incorrect mixture creates soot or unburned

fuel that will damage the catalyst.

Melted monolith due to a defective


A hot engine with a defective spark produces

too many hydrocarbons that can melt the

surface of the monolith. Causes of the

problem can be defective or wrong spark

plugs, damaged connectors or timing being

incorrectly adjusted.

Impacts by stones of other road


The monolith is made of ceramics so it’s

fragile and can easily break. If it does, parts

of the monolith can move around, creating

noise and a backpressure build-up.

Backpressure problems:

This can be the result of a non-homologated

silencer (see exhaust pipe failure

causes, left), a blocked silencer, corroded

pipes, air leakage or broken catalytic

convertor monoliths.

Auto-Torque says:

Exhausts offer great opportunities for

the switched-on independent workshop.

While there’s been plenty of emphasis on

catalytic convertors and lambda sensors

in recent years, exhaust pipes still need

replacement. It is important, however, to

fit high quality replacements as cheaper,

low quality types can cause extensive

engine damage. If you’re in doubt get

technical advice and background from your

local member of The Parts Alliance.

CES, a member of The Parts Alliance, has

its roots in exhaust system manufacture

and supply, so it’s well placed to comment

on the state of the market and what’s

driving it.

It’s a market where exhaust pipes last

longer – so much so that it’s contracting

by 10 percent, year-on-year. Yet while a

system will last a long time, short journeys

and the internal condensation they cause

will seriously damage the system.

“Plenty of pieces are still being fitted

but we’re also seeing far more body

styles creating more parts numbers,” a

CES spokesman told Auto-Torque. But

despite the market’s growing complexity,

exhaust systems promise more income.

“Workshops shouldn’t turn down the

chance of more work, and if they keep

pushing they’ll find there’s more exhaust

replacement work out there. However,

it’s a smaller cake so they’ll have to

try harder.”

While the onus is almost always on price

rather than on quality, poorer quality

exhaust systems not only have a shorter

service life, they can also be far more

difficult to install. “If you spend more

on a higher quality piece it will fit more

easily. If you’re paying £5 for a part you’re

getting £5-worth, and that means you’ll

be bashing it to get it to fit. In the UK it’s

always a race to the bottom price-wise,”

the CES’ spokesman added.

By talking to the customer and giving them

some background information, workshops

will find selling better quality parts

easier, as CES explains: “Training and

awareness help and they can lead to more

profitable upselling.”

General enquiries call 0121 565 6128 log on or email SPRING 2014


Braking technology

OE technology at th

The introduction of the Electronic Parking Brake (EPB) in 2001

saw this new technology being applied to high-end models but

more recently it has been fitted to mid-range models too.

TRW, the world’s largest manufacturer of

EPB components, has subsequently sold

more than 25 million EPB calipers to vehicle

manufacturers (VMs) and aftermarket

customers alike.

So how does it work, and what are its benefits?

Traditional handbrakes are completely reliant

on the handbrake being applied by the driver.

With EPB, instead of a bulky handbrake lever

mounted in the centre console, you simply

have a small switch, and with added features

including automatic application that prevents

a car rolling back on a hill. Its design removes

the need for a handbrake cable and the lever,

which is replaced by a less intrusive button.

An EPB therefore provides the driver with

enhanced safety features, comfort and

convenience, and allows for greater freedom

and creativity in vehicle interior design.

The full EPB range has been introduced

to TRW’s Aftermarket programme, which

is available throughout The Parts Alliance

network. This range of EPB calipers covers

some of the most popular vehicles on British

roads including: the Audi A4, A5, A6, A7,

A8, Q3, Q5 and R8; Ford Galaxy, Mondeo

and S-Max; Land Rover Evoque, Freelander

and Range Rover, and VW Passat, Sharon

and Tiguan.

The introduction of EPB calipers

helps vehicle manufacturers

make cars lighter

and therefore more

fuel efficient, but

the design of EPB

makes driving more

pleasurable too, and that

has seen more cars being

fitted with the system.

“Traditional handbrakes are completely

reliant on the handbrake being applied

by the driver. With EPB, instead of a

bulky handbrake lever mounted in the

centre console, you simply have a small

switch, and with added features including

automatic application that prevents a

car rolling back

on a hill.”

20 SPRING 2014 General enquiries call 0121 565 6128 log on or email

e push of a button

The full EPB range has been introduced to TRW's Aftermarket programme,

which is available throughout The Parts Alliance network

The Benefits of an EPB include;

Enhanced vehicle safety and improved

driver comfort;

Drive away assist – upon the vehicle accelerating

the park brake releases;

Hill hold – prevents the vehicle rolling back on a

hill until the driver accelerates;

Brake wear sensing – which alerts the driver to

worn pads;

Rollaway prevention – monitors and controls

the parking brake clamp force to ensure a

safe parking condition, even if the brake is

overheated or the friction level is low;

Automatic application – the EPB automatically

activates when the driver’s door is open or the

ignition is switched off.

As well as these, an EPB provides an additional

advantage in that TRW’s EPB requires no

adjustment when fitting, which saves time and

money for you and your customer.

An EPB can pose a challenge to

independent garages, with the problem

being it is not possible to carry out a

brake service on the electric park brake

using conventional mechanical tools.

Help is at hand though, as different

companies have tools designed for

managing the replacement of pads on

cars fitted with EPB.

The “easy check” service tool has been

developed for EPB-fitted cars. It offers

service and replacement capability for

rear disc and pads, caliper release

and close and calibration of system

components. These tools are important to an

independent garage because before any

work is carried out an EPB equipped car,

you must release the motor system and

wind back the actuator. This can only be

done electronically.

The EPB caliper range is available through all

members of The Parts Alliance. This product

presents an opportunity for garages to invest

a small amount in tooling and in return ensure

they can safely service this technology. These

products are not exclusive to OE main dealers

and a small investment gives motorists the

option of using an independent garage rather

than a more expensive main dealer.

General enquiries call 0121 565 6128 log on or email SPRING 2014


22 SPRING Available 2014 through The General Parts enquiries Alliance. call 0121 565 Call 6128 log 0121 on 565 6128 or email

Professional Register

The IMI Professional Register –

A Unique Commercial Advantage

The Institute of the Motor Industry (IMI) launched its Voluntary Licence to Practice for individuals in the automotive retail

sector in April last year. Unlike other industry schemes, which are based on business-wide codes of practice, the IMI’s

Professional Register represents individuals who have proven they have the right skills, knowledge and competence to

practise professionally within the automotive retail industry.

It has never been more important to have suitably

skilled people to ensure business success

both now and in the future. Backed by the

Government’s UK Commission for Employment

and Skills (UKCES), the Professional Register

is the first motor industry scheme to address

skills needs directly. From a garage owner’s

perspective, this will allow businesses that invest

in increasingly vital training needs, to leverage

their skills to commercial advantage for the

first time.

Individuals achieve and maintain Professional

Register status in two ways, through IMI

Accreditations (ATA or AMA), which demonstrates

their proof of current competency or though IMI

Membership. IMI Accreditations must be renewed

every three years through update modules, full

reassessment or progression in an ATA discipline

or AMA level. Alternatively, professionals can

maintain registration through IMI Membership

and complete approximately four days Continual

Professional Development (CPD) over a threeyear

cycle. Accepted CPD covers a spectrum of

automotive learning - on the job, reading relevant

journals and articles, or attending a

conference, all count towards CPD

– it’s not just formal attendance at

training courses. So targets should

be achievable to anyone, regardless

of job role, as long as they are

pro-active about increasing their skills

and knowledge.

To help promote the Professional

Register to trade and consumers,

IMI announced that TV presenter

and motor enthusiast Suzi Perry

would be the face of its marketing

campaign. The fully integrated

campaign spanning consumer press

advertising, radio advertising,

trade shows, trade-targeted direct

marketing and consumer-targeted

live engagement road shows,

completed its first leg in the Birmingham area

over the winter and will form the first of a threeyear

commitment by the IMI to promote the

Professional Register to the public.

Suzi Perry

“Backed by the Government’s

UK Commission for Employment

and Skills (UKCES), the

Professional Register is the

first motor industry scheme to

address skills needs directly.”

For more information visit the Professional Register website

General enquiries call 0121 565 6128 log on or email SPRING 2014


• Abnormal tyre wear

• In extreme cases component failure

• Excessive vibration/knocking

• Possible premature wear of the

inner tie rod joint or steering rack

• Incorrect wheel alignment

• Abnormal tyre wear

• General wear and tear

Steering & Suspension

Forgotten under

Steering & Suspension fault Diagnosis



• Use of incorrect tools

• Contact with oils and fluids

or stone impact


• Premature wear of the joint

• Internal corrosion



• Accident damage


• Incorrect wheel alignment

• Wandering or general instability

• Excessive tyre wear on inside or

outside edges



• General wear and tear

• Contamination by oils or fluids





• Use of incorrect fitting tools

(i.e air tools)


• Inability to fit the part onto

the vehicle

• Premature component



• General wear and tear

• Contamination by oils or fluids



• Wandering or general instability

• Vehicle pulls to one side

• Knocking






• Water or road salt


• Water ingress due to damaged boot


• Wandering or general instability

• Knocking

• Incorrect wheel alignment

and possible loss of vehicle control



• Replace all damaged parts as required following manufactures instructions and carry out

wheel alignment check.

• Always replace self-locking nuts and bolts and tighten to the specified torque.

• Use only the correct tools

• Accident damage

• Engine oil contamination


24 SPRING 2014 General enquiries call 0121 565 6128 log on or email


We all know steering and suspension parts are safety-critical, but

while shock absorbers and springs are in the spotlight it’s all too easy

to forget other vital components, such as steering arms.

While workshops realise just how important it

is to fit high-quality braking parts, they might

not pay as much attention to steering arms

and the like. But with the current state of the

UK’s roads giving suspension systems a hard

time, when it comes to replacement parts you

need to fit the best you can.

Members of The Parts Alliance can supply

Delphi steering and suspension parts and, as

the company explains, these are tested to the

max to ensure long life and safety.

Delphi’s replacement steering and suspension

parts programme doesn’t just cover the parts,

but the tools needed to make those parts –

once the OE part, fitted on the production

line, has been reviewed and subjected to 3D

scanning and modelling.

“But with the current state of the

UK’s roads giving suspension

systems a hard time, when it

comes to replacement parts you

need to fit the best you can.”

“Even before the part itself is made, we

test the very tools and equipment which will

produce it. On some occasions, whole new

tool sets must be created to ensure the very

highest standard of manufacture. Once the

tools have been evaluated and the part has

been made, the next stage of testing begins,”

Delphi explains.

The testing process isn’t just a couple of

quick evaluations, but a serious programme

of operations that look at every aspect

of the part and how it will withstand the

most gruelling road and driving conditions it

might encounter throughout its service life.

The tests are designed with each type of

component in mind, so when you’re fitting one

to a customer’s car you know – and they know

– it’s truly up to the job.

“The tests we conduct are unique to the

individual part, and are designed to replicate

the exact stresses which the part will be

exposed to in the real-world. So in the case

of a stabiliser link, push/pull fatigue tests are

conducted to reflect the forces that the rod

will experience on the road. Our equipment

works at incredibly high speeds, simulating

thousands and thousands of cycles until

failure occurs,” Delphi says.

As an example, Delphi highlights the way a

wishbone is tested, which goes beyond what

it will endure in everyday use, as the company

explains: “To test a wishbone adequately,

our testing equipment must replicate three

forces on different axes: the force of a vehicle

moving side-to-side; the forward force created

through acceleration and deceleration;

and the up-down movement caused by the

unevenness of the road surface over which

the car is travelling.

“We could test the impact of these forces

separately, but our determination to recreate

real life pressures as closely as possible

has led us to incorporate all three forces

simultaneously in our bespoke testing

machinery. Therefore, our wishbones are

compared to OE by their ability to withstand

all three forces at the same time. Again, they

must resist these forces for at least as long

as the OE part.”

Testing isn’t solely about the

knocks, bangs and scrapes

the component will put up with.

Over time, changes in temperature

and the effect of corrosive and notso

corrosive materials can all affect

the service life of any part. For example,

by using a test chamber, temperatures can

be brought down to -40°C, at which point

joints can freeze and grease can solidify.

As Delphi explains: “It is important that our

parts still operate in extreme temperatures

as they may be fitted to vehicles in all corners

of the globe. In these regions, the impact

of corrosive materials such as salt can also

impact on the failure-rate of steering parts. To

test the effect of salt on our rubber-to-metal

adhesion, we expose our wishbone bushes to

720 hours of salt spray and once more we

can say that our parts withstand corrosion

just as well as the OE part.”

“The tests are designed with

each type of component in mind,

so when you’re fitting one to a

customer’s car you know – and

they know – it’s truly up to the job.”

Thanks to that extensive testing, and

serious attention to detail, every time you

fit a Delphi steering part, you’re fitting the

very best available.

General enquiries call 0121 565 6128 log on or email SPRING 2014





Oil Filter Wrench

Sump Plug Repair Kit

• Repairs sump, gearbox & differential

drain plug threads

• Taps the damaged thread slightly

oversize, then fit new drain plug and

washer Suitable for most popular

threads, used on most cars & light

commercial vehicles

• 144 piece kit

• Ratchet effect for optimised automatic tightening

• Allows for fast working in even the most

congested conditions

• Optimised automatic tightening saves time and

the strap torque control offers the optimum

ratchet effect

• Suitable for removing cartridge filters, oil filters,

pneumatic filters and hydraulic filters etc – with

diameter 66 - 105 mm

• HGV version also available


Pneumatic Boot Stretcher

• Expert quality

• Fitted with a 1/4” air inlet

• Lightweight construction with

simple button control on

handle opening the expanding

arms to a maximum of 110mm

• Suitable for most cars and small commercial vehicles but only in

conjunction with “stretchy” style CV boots

• Max: opening capacity - 110mm

• Max: operating pressure - 100 psi (7bar)

Manual Coil Spring Compressor -

• Universal unit suitable for disassembling and

re-assembling shock absorbers

• Compresses coil spring using impact wrench

or spanner

• Suitable for cars, LCV and 4WD’s that use

McPherson strut-type suspension systems.

• Robust construction, quality materials used to

ensure stability and reliability

• Compression force: 1800kg@10bar

Diesel Bleeding Primer Kit

• For bleeding or priming diesel systems

• For connection in-line with the vehicles

low pressure delivery system

• The clear pipes allow any air bubbles

in the system to be seen

• There are a total of six different

connection types included in the kit

Fuel Line Repair Kit

• The most common connections for fuel

filters, fuel pump and tank connections

• Smaller defective spots on fuel lines

can be repaired quickly and efficiently

• Refill packs available

Pneumatic Coil Spring Compressor

• Master kit for separating automotive air

conditioning hoses and fuel lines

• Suitable for a wide variety of vehicles

Coil Spring Compressor

• 1500kg

• Foot operated hydraulic unit.

• Quicker and easier than using ratchet driven

spring compressor.

• Plastic coated yokes reduce the risk of spring

slippage or damage and are suitable for

springs from Ø102mm to Ø160mm.

26 SPRING 2014 General enquiries call 0121 565 6128 log on or email

Your local Parts Alliance member can

supply much, much more than regular

service and repair parts, including a

range of tools that help you do the job

more quickly and efficiently.

While it’s easy to think you only need good

diagnostic tools to run a profitable garage,

you don’t – you also need more ‘traditional’

tools that tackle basic servicing jobs. When

it comes to oil-changing, for example, you

might need a filter removal tool or a sump

plug repair kit. What about tackling cooling

system jobs? You might need a radiator

pressure test kit or an antifreeze tester, and

when it comes to braking, a pressure brake

bleeder’s useful to have around.

Whatever the job, your local Parts Alliance

member has the tools to help you.


Airvac Cooling Refiller

• Fast and efficient refilling system with 1

universal cone adapter

• Fits most radiator and header tanks due to

unique cone adapter

• Integrated vacuum gauge

• Eliminates bleeding, coolant spillage and


• Operates on shop air to generate full system

vacuum and eliminate airlocks

Radiator Pressure Test Kit

• For pressure testing radiators of most

popular vehicles

• 20 custom adaptors allow direct

connection to radiator or expansion tank

• Hand pump with gauge allows simple

and easy controlled system

pressurisation via a quick coupling


• Pressure release pin allows system to be

depressurised prior to detachment

• Supplied in carrying case with display


Antifreeze Tester Propylene Glycol

• Easy to read indicator and designed for modern

Propylene Glycol antifreeze

• Number of floating discs indicates level of coolant

• Tests at hot and cold temperatures

• Reads in Celsius and Fahrenheit

• Floating orange disc shows over protection and loss

of efficiency

• Bulb is Green, 5 discs

Antifreeze Tester Ethylene Glycol

• For testing ethylene glycol coolant (anti-freeze)

density only

• With six floating discs for accurate reading in

both celsius and Fahrenheit

• Range - -7 to 37°C / +25 TO -34°C

Pressure Brake Bleeder


• Fast; full fluid change can be completed by a single

operator in around 15 minutes

• Efficient; pressure bleeding is the only

method approved by brake fluid


• Versatile; fluid can be changed as

well as bled

• Easy; operates off 12volt supply – cars own battery

• Portable; weighs only 4 kilos & can be used in & outside workshop

• Safe; no compressed air used, therefore no possibility of

contamination of the fluid

• Supplied with European cap adapter

Brake Fluid Tester

• Boiling point tester

• Increase service revenue & road safety

• Accurate, reliable & repeatable results

• Operates off 12 volt supply

• User friendly - LCD screen instructions

• Measures up to 320°, suitable for use

on all grades of brake fluid acing fluids

Flaremaster 2 Brake Pipe Flaring

• Quick-release chuck for positive

engagement of the punch

• Fast-turn coarse thread on hydraulic ram,

for quick assembly

• Locking bolt with swivel pin, for fast tightening

• Inter-changeable dies, held in place by magnets

• Enhanced bridge unit for greater strength

• Ergonomic handle moulding, for greater comfort

• Hydraulic power unit provides ultimate power for precision flaring

• Creates SAE & DIN single and double flares (3/16”, 4.75mm pipe)

• Create full, or part sections of pipe, which can be trimmed, flared or

spliced as required

General enquiries call 0121 565 6128 log on or email SPRING 2014


Spring supplier

Ticket giveaway





Discover everything for your

project from barn find to concours

We have 5 pairs of

tickets to giveaway!

Here’s the chance to get your hands on a

pair of tickets for the PRACTICAL CLASSIC


To enter, please complete the survey provided with this

magazine. You can also get a copy of the survey by

calling 0121 565 6128 or visit

Available through The Parts Alliance.

Call 0121 565 6128

Closing date 28 th March 2014.

Terms and Conditions

Auto-Torque reserves the right to withdraw the prize draw at any time without

prior notice • The judges decision is final • There is no cash alternative

• The winner will be chosen from random

• Closing date 28 th March 2014 • The winner will be notified by email.

Tickets to

‘Practical Classics

Restoration Show’

and tool vouchers

worth £100 to

be won!

28 SPRING 2014 General enquiries call 0121 565 6128 log on or email

GS Onestop


The Garage Management System of Choice

Suitable for Workshops of all sizes from a sole trader to multi branch networks.

Garage owners have been instrumental in creating

a framework of design and development to ensure

GS Onestop delivers where it counts.

Sales and Purchases Controls

Manage your business finances in one easy

function. You can check for outstanding invoice

payments, review banking and payments and

exports to supported accounting systems.


Create quotes quickly and efficiently, covert

quotes to jobs and jobs to invoices in a single

click. Customise invoices with your own

graphics and content.

Job Cards/Scheduler/Diary

Manage your workshop and technicians

efficiently; there are simple screens/reports

that show utilisation levels.

Stock Control

Stock levels can be managed

quickly and easily by using the

automated ordering by suggested

reorder reports. An overview of your

current stock profile can be completed

by bin location or from a part number.

The stock levels by part number are even

displayed within the job card.

SMS/Email Reminders

You can quickly and easily send to

customers SMS/Email reminders

for MOT’s Services and promotional

mail shots.

For a 30 day FREE trial

Speak to your local member of The Parts Alliance today!

Contact your local member of The Parts Alliance. Call 0121 565 6128

General enquiries call 0121 565 6128 log on or email SPRING 2014


Are you pla

Garage Equipment

The way to keep in business, stay profitable and increase trade through your doors is by investing

in new equipment and MOT-testing bays. And while it’s often not cheap, new tools, equipment

and fresh training means you and your colleagues keep up to date with the latest technology –

and means you can meet the main dealer threat head-on.

So what do you need to be thinking about when it comes to investing this year? Auto-Torque takes a look.

Cars are more complicated underneath than they used to be,

and getting to all the various parts isn’t easy with an old-school

inspection pit. The solution is to go for a lift, and with single-, twoand

four-post types available, there’s bound to be one suited to

your workshop and the types of jobs you do. If you’re having a new

lift or ramp installed, consider where it’s being installed. Most lift

suppliers offer a design and installation service to take the worry

out of this sometimes extensive job, and help you to then get the

most from your new purchase. Electro-mechanical and electrohydraulic

models broaden the choice further.

When you’re using your lift remember that some cars need to be

lifted in a particular way, or on a certain type of lift, because of

potential weaknesses in their bodyshell or underside components.

The heart of any service or repair job, diagnostic equipment is a

must-have for any workshop whether it’s big or small, or in a rural

or urban location. Without a basic diagnostic tool you’re no longer

able to find where the fault lies, and you won’t be able to reset

the dashboard lights either. Unfortunately modern cars need more

and more diagnostic equipment support to handle repairs, so when

you’re buying diagnostic equipment make sure it’s as up to date

as possible, and that it can be upgraded to keep abreast of new

models when they’re launched. Consider all the types of work you

handle, what cars you’re working on (if you’re a one-make specialist

you won’t want information on other cars) but, most importantly,

make sure you’re aren’t buying a fake. Don’t fall for any tools with

a low price – it’s cheap for a reason, and that usually means it’s

not the real thing.

Air Conditioning

With spring almost upon us drivers could be thinking about using

their car’s air conditioning. But it’s very much a forgotten part of

the car, despite filters needing changing and the gas being changed

or replenished. Only when the interior glass isn’t cleared almost

immediately will a motorist think something’s amiss with the aircon

system, and they’ll be perplexed why that’s the case, so it’ll be up

to you to put things right. It’s important to have efficient, effective

air conditioning testing equipment to help do any related jobs as

quickly as possible.

30 SPRING 2014 General enquiries call 0121 565 6128 log on or email


catch up?

These days it’s easy to overlook hand tools: Screwdrivers, sockets

and spanners often play second fiddle to diagnostic equipment but

once the fault is discovered it’s time to get the hand tools out.

Most workshops favour higher-quality tools that might be more

expensive to buy in the first place, but work out cheaper in the long

run because of their greater service life. Remember too that the

number of model-specific tools is increasing: Crowded engine bays

mean more restricted access when it comes to removing the timing

belt, the alternator or the starter motor. Model-specific tools are

designed to overcome those problems, speeding up the job and

doing it more accurately. Talk to your local member of The Parts

Alliance about new tools and any offers they might be running.

Like it or not, new cars are changing more quickly than ever before,

with a bewildering array of electronics taking on more and more

tasks under the bonnet and the floorpan. So if a customer brings

in a fairly new car with an undiagnosed malady, are you up to the

job? Assuming your diagnostics’ capability is up-to-date, are you

equally clued-up (and confident) you can find the fault and put it

right? That’s where training comes in, because courses from many

suppliers to The Parts Alliance will keep you informed of that new

technology. Courses can last from just a couple of hours to a few

days, but however long they are, they’ll give you more information

so you can tackle more jobs quickly, efficiently and safely.

ATA standards

Remember that The Parts Alliance, through its suppliers, offers the

very best in training courses – ones that are Automotive Technician

Accreditation (ATA) courses. Covering all aspects of a technician’s

job, ATA courses are overseen by the long-established Institute of

the Motor Industry. Sixteen automotive disciplines are covered and

are regularly updated to take technology changes into account.

To become an ATA-registered technician technicians have to pass

knowledge tests and practical assessments, while workshop

bosses have to show their commitment to technical expertise.

General enquiries call 0121 565 6128 log on or email SPRING 2014



Recent evidence has generated widespread UK Aftermarket awareness that some filter brands may

not deliver the OE quality and performance promised.

And, because the cost differential between premium and poor quality filtration can be just a few

pence, many now agree that it is illogical to compromise business, reputation and customer

retention, for the cost of a newspaper.

When the carrot is ‘price’ alone, MAN-UP! Demand the optimum engine protection and peace of

mind delivered with every MANN-FILTER.

MANN-FILTER – Perfect parts. Perfect service.

Available through The Parts Alliance. Call 0121 565 6128

32 SPRING AUTUMN 2014 2013 General enquiries call 0121 565 6128 log on or email

A comment from Rich Barnett

Running a workshop, like running

a pub, seems a great way to make

a living. If you love cars, it’s a way

to get stuck in with what’s also

your hobby.

Yet when I stop and think about it, would I

really want to run a garage? The idea of having

a small red-brick workshop in a village, looking

after 1950s Bentleys and Rolls-Royces, would be

lovely, but how much time would there be to get under

the bonnet and get on with it?

Not a lot probably. And that’s because legislation and the

state of the economy takes up more and more of a workshop

owner’s time.

There’s the need to comply with health and safety requirements, and

not only is that time-consuming, it’s worrying too. I wouldn’t like that. And

there’s the need to meet the requirements governing disposal of old parts

and fluids as well. You’re probably more likely to be on the dog and bone to the

waste contractor than getting on with the job.

Then there are the cold calls – I’ve been in plenty of workshops when someone’s

ringing up trying to sell cheaper telephone calls or gas or electricity. In the middle of the

day too. Don’t these idiots realise someone’s trying to get some work done? Madness. I’d

certainly send them away with more than a few choice words, which is what they deserve.

Plus you need to continually invest in equipment and skills. Modern cars need the latest

diagnostics tools, so there’s a need to be investing all the time to keep up to date,

because without those tools you’re losing work. And you have to invest in your staff

too, because if you want them to get the most out of those diagnostic tools, and

give them the confidence and support they deserve in their work, you have to

spend money.

And how often can you close? Just like a pub, you have to meet customers’

expectations, so that might mean a couple of late-night openings for

MOT testing and the like. Would I want to be doing that on a cold, wet

night? Probably not.

But all drivers have to be grateful there are people dedicated

enough to work in the independent workshop sector. So on

behalf of UK drivers, it’s a big – and I do mean big – thanks

from me and all of us behind the wheel, even if we’re not

driving a 1950s Bentley.

General enquiries call 0121 565 6128 log on or email SPRING 2014


Top 10 Belt Failures

Top 10 F

A timing belt literally holds an engine

together. Whether it’s a petrol or diesel

unit, keeping the internals running in

harmony is all down to the timing belt.

But the belt has a finite service life, so

it will have to be replaced.

Replacing the belt is necessary if an engine

isn’t going to ‘grenade’, but there are plenty

of opportunities for a belt to fail – even a

recently fitted one. Here are, according to

a leading supplier the 10 major causes

of failure.

1) Misalignment:

A belt that’s incorrectly aligned can ‘track’

either towards a) the engine block, or b) away

from it, which can result in contact with the

engine block or the timing belt cover. This

will lead to damage to the edge of the belt,

chafing and eventual failure. Always check the

belt is properly aligned.

2) Water pump failure:

Leading suppliers say the water pump

should be changed every time you change

the belt. It can be a tricky job and its

essential to use high quality parts to reduce

the risk of premature failure.

3) Incorrect tension - too low/ too high:

Installed tension must be accurate – too

loose, or too tight causes problems. To ensure

correct fitting, The manufacturer recommends

use of the STT-1 tension-setting gauge.

4) Inappropriate tools:

Increasingly, tools are becoming drivespecific,

and ‘Making do’ can be an unwise

option. Workshops should either invest in, or

rent the correct tools.

5) Installer error:

Always check the procedure before every

job. The manufacturer’s recommendations

may have been upgraded since the last one

you did!

6) Contamination - oil, dirt, water:

This may be due to debris thrown up from the

road, or the result of a leak.

7) Mishandling - crimping/ bending:

Installers are often surprised that by

mishandling a belt, it can weaken the internal

cords, so be sure to take care when handling

a new timing belt.

8) Re-installed used belt:

A used belt must never be re-installed.

9) Auxiliary drive system component failure:

The manufacturer recommends an Auxiliary

Belt Drive System check. Replacement of

ABDS parts at the same time as the timing

belt change makes sense for the continued

smooth running of the engine.

10) Force-fitting:

If it doesn’t fit, don’t force it. Recheck parts

and procedure.

34 SPRING 2014 General enquiries call 0121 565 6128 log on or email

ailures with Belts

But don’t forget… Auxiliary Drive Belts need attention too!

According to Corteco, supplier to The

Parts Alliance, when auxiliary drive belts

are changed, it’s important to change the

Torsional Vibration Dampers (TVDs) at the

same time.

TVDs are pulleys that damp vibrations that

occur when the power steering system or air

conditioning unit puts additional pressure on

the belt. Corteco says the TVD bolts must be

replaced when the TVD is changed. TVD bolts

are the stretch type so they should never

be re-used, having been designed to stretch

when they are initially installed – not replacing

them can lead to serious failure.

“We are now supplying the bolts with the TVDs

in kit form for some applications. It means

motor factors don’t have to worry about

identifying the correct bolts, storing them

separately and matching them with the

correct TVDs. They can now be sure that

the installer has all of the right parts to

do the job correctly, from the start,” says

Corteco’s sales and marketing manager

Steve Jarnet.

He points out that while cheap

TVDs are available, they might

not be up to the job. “There

are low cost versions on

the market out there

that are not up to the

job. We have found

examples of TVDs

with cosmetic rubber

inserts that look good,

but provide no damping

qualities whatsoever,”

he added.

General enquiries call 0121 565 6128 log on or email SPRING 2014


Code of Conduct

Raising Standards

Motor Codes operates Trading Standards-approved codes of practice

for new car sales and service and repair. That’s where many people

believed the story stopped. With its website serving as a garage

search and comparison site and a proven revenue driver for

subscribers, Chris Mason, managing director, explains how Motor

Codes has become the shop window for today’s online consumer.

2013 was a turning point for Motor Codes. It

cemented its relationships with government,

through achieving Trading Standards approval

and having its advice service named a formal

partner of Citizens Advice. However, it was

also a year that saw a huge surge in the

number of people using its website and, most

importantly, people leaving online reviews of

their garage experience.

Why are online reviews so important?

Put simply, it’s how we shop today. Before

buying a TV, a laptop and even a car, we read

reviews of other people’s experiences with the

product. We thought that choosing a garage

ought to be no different. And we were proven

right. Today, you’ll find more than 175,000

customer reviews on our garage finder.

“Last year, as well as recovering

£400,000 for customers in the relatively

small number of cases where things

had gone wrong, the team protected

subscribers to the tune of £1.2 million

in unfounded claims.”

That’s an awful lot of public opinion

and, when paired with a satisfaction

rating well-above 90 percent, makes for a

confident consumer choice when it comes

to picking which garage to trust with car and

hard-earned cash.

How does it work to benefit business?

We know that when people use our garage

finder, they look at several different pages.

Having read reviews, people call and book.

We know this because we track the calls to

our subscribers; calls that in 2013 generated

a potential revenue stream of around £17.5

million – or £2,250 per garage.

The benefit for subscribers doesn’t stop

with revenue generation. I mentioned the

advice line. Last year, as well as recovering

£400,000 for customers in the relatively

small number of cases where things had

gone wrong, the team protected subscribers

to the tune of £1.2 million in unfounded

claims. That’s more than twice what we

received in subs!

More than 1,000 independent garages

subscribed to Motor Codes during 2013,

taking the tally to 2,150 approved

independents within its UK-wide network.

To find out more or to see the garage search

and comparison service in action, visit:

36 SPRING 2014 General enquiries call 0121 565 6128 log on or email




Garages take a brake on Delphi

Delphi’s ‘Stop with the best’ van served

up break-time tea, coffee and snacks for

workshops in the Irish Republic as it continued

on its ‘Take a Break’ tour.

The Delphi Van offered technicians the chance

to get up close with the Delphi product range

Mechanics had the chance to find out about

Delphi’s latest friction and braking product

innovations and find out more about product

quality. Delphi product experts were also on

hand to talk directly with technicians, answer

any questions and demonstrate the latest

product videos and technical information.

First port of call on the recent trip was Green

Auto Service in Kilternan, South Dublin,

with Delphi staff accompanied by Ray Doyle

of Auto Care. They were welcomed to the

impressive premises by proprietor Gregg

Moore. Trading for four years, Green Auto

Service has established itself as one of the

leading independent multi-manufacturer

vehicle service outlets in the Dublin area.

Gregg says much of this success has been

built on a reputation for quality, and that

dealing with OE brands such as Delphi has

been key to this.

Pictured outside Green Auto Services are

(L-R) Gregg Moore (Green Auto Services)

Ray Doyle (Auto Care), Karl Varley Delphi Technical

Sales Support Manager and Gary Collins, Delphi

Business Development Manager.

General enquiries call 0121 565 6128 log on or email SPRING 2014



Yanks take the crown in the Inaugural Rally Cape Horn

The Endurance Rally Association’s inaugural Rally Cape Horn reached its climax on December 4th as the cars past

the finish line in Ushuaia, Argentina, with all-American duo of Pamela and Chuck Lyford in their Vintageant 1938

Chevrolet Fangio Coupe taking first place.

Winner of the 'silliest hat'

The British team of Clinton Smith and Trevor

Finn finished a close second in their 1938

Chevy Coupe, with Olaf Pothoven and Monica

Pothoven-Fels of the Netherlands taking

the final place on the podium in their 1935

Bentley Derby.

The Classic class, meanwhile, was won by the

British team of Paul and Sandra Merryweather

in their 1974 Mercedes 450 SL, with Alastair

Caldwell and Laurel Smith taking silver in their

1968 280 SL. Third place went to Belgians

Christian Dumolin and Regine Dumolin-

Petillion in a 1966 Ford Mustang GT 289.

Over the rally’s twenty days length, the teams

encountered thunderstorms, rain, sleet,

sunshine and snow. There was drama right

from Day One, with Alistair Caldwell just one

of the casualties who worked with the rally’s

technicians late into the night to rectify a head

gasket issue on his 1968 Mercedes 280SL.

Following in the footsteps of Che Guevara,

the rally took in stunning views of the Andes

before beginning the climb up to Cordoba,

with condors watching from high above.

On Day Five, en route to Santiago, Chile,

disaster struck for David and Sadie Williams

the then leaders of the Vintageant category.

They were discovered laid up, missing one rear

wheel, with a bearing shattered and the half

shaft separated but fellow competitors came

to their aid and got them back in the race.

With gravel replacing tarmac, the harsh

conditions took their toll on the cars, leading

to several more incidents. Engine mounts

and punctures were typical of the problems

encountered. The distances were starting to

have an impact on the cars too.

The rally crossed back into Chile, with the

cars and drivers taking to the water on the

penultimate day, with a two and half-hour

voyage across the Southern Ocean. After

the crossing, the rally followed the coast and

made their final border crossing, re-entering

Argentina for the final, 20th day.

The competitors faced full blizzard

conditions as they made their way towards

the finish line, with freezing temperatures

to match. Snow ploughs allowed the rally

to continue and once in Ushuaia the

awards ceremony could commence, with

the winners warmly congratulated. Away

from the serious silverware, competitors

were also awarded prizes for ‘best in rally

bodywork modification’, the ‘silliest hat’

and the ‘cleanest interior’ highlighting

the lighter side of Endurance Rallying.

An outstanding event with truly magnificent

scenery, the 2013 Rally Cape Horn will long

be remembered by everyone who competed.

The Endurance Rally Association has a

track record of over 60 major international

events behind them, including the Flying

Scotsman Rally and the Peking to Paris

Motoring Challenge.

The next event is the Flying Scotsman Rally, held in April 2014.

For more information call +44 (0) 1235 831221 or visit

38 SPRING 2014 General enquiries call 0121 565 6128 log on or email

LuK DMF. OE for a reason.

No other technology looks the same,

works the same or performs the same.


Years of

OE success!

Fitted as OE to over


European vehicles

& still growing!



For more than 25 years, the Dual Mass Flywheel

has been the go-to technology that allows vehicle

manufacturers to efficiently control increasing

vibration levels in the modern drivetrain system.

A DMF is the only way of maintaining original

performance, economy and comfort levels

When compared to an Original Equipment DMF,

LTD technology is just that - LIMITED!

• Technically LTD

a non-genuine, unapproved system

• Functionally LTD

45° rotational capacity vs 186°

• Operationally LTD

increased emissions and fuel consumption

plus reduced comfort levels

The world’s leading vehicle manufacturers

choose LuK DMF for a reason, so should you!

LuK clutch kits and components come with a

lifetime warranty* and FREE technical support

by calling 08457 001 100

For more workshop knowledge visit:

Schaeffler Automotive Aftermarket (UK) Ltd

Holme Lacy Road, Rotherwas, Hereford HR2 6BQ

Tel: 01432 264264


*conditions apply

General enquiries Available call 0121 565 through 6128 log on The Parts Alliance. or email Call 0121 565 6128



Belt change imminent?

Get your timing right!

Insist on genuine INA drive system components.

With over 50 million units manufactured per

year, statistically there is an INA part fitted to

every single vehicle in the world!

INA provides primary drive and FEAD system

solutions for all of the leading vehicle producers,

giving you access to the best range of Original

Equipment belt tensioning components available

to the UK Aftermarket.

Engine designers and vehicle manufacturers

trust INA. So should you.

INA components fit right first time every time

with no short kits and no short cuts!

And they also come with an unrivalled warranty*

and FREE technical support by calling

08457 001 100

For more workshop knowledge visit:

Schaeffler Automotive Aftermarket (UK) Ltd

Holme Lacy Road, Rotherwas, Hereford HR2 6BQ

Tel: 01432 264264


* PRIMARY: Lifetime warranty in line with the timing belt service mileage recommended by the vehicle manufacture * FEAD: 2 year / unlimited mileage (conditions apply)

Available through The Parts Alliance. Call 0121 565 6128

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