Consumer Communication Services Market with Current Trends Analysis, 2017-2027


Future Market Insights has announced the addition of the “Cloud Managed Services Market: Global Industry Analysis and Opportunity Assessment 2017-2027" report to their offering.

Consumer Communication Services Market

March 2017

Report Id : REP-GB-3278

Status : Ongoing

Category : Electronics, Semiconductors, and ICT

©2015 Future Market Insights, All Rights Reserved


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Research Methodology (1/2)

Systematic Research Approach

Market profiling

Formulating discussion guide

Developing list of respondents

Data collection

Data validation






In-depth secondary research is used to

ascertain overall market size, top

industry players, top products, industry

associations, etc.

PMR formulates a detailed discussion

guide to conduct expert and industry


PMR develops a list of industry players

(manufacturers), distributors, retailers

and industry experts

PMR conducts interviews with industry

experts, industry players, distributors

and retailers

Data is validated by triangulation

method, wherein secondary, primary

and PMR analysis contribute to the final




Data Filter

& Analysis

Identifying key opinion leaders

Questionnaire design

In-depth interviews

Coverage across value chain

Market participants

Key strengths

Product portfolio

Mapping as per value chain

Key focus segments







Research &










Key industry experts

Channel study


Market dynamics



Data analysis


Data is scrutinized using MS-Excel to

obtain qualitative and quantitative

insights about the industry

Primary Research #

Secondary Research #

Paid Publications#



PMR delivers industry insights and

information in the required format






Company websites

Company annual


White papers

Financial reports





# includes sources of databases

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Consumer Communication Services Market

Consumer Communication Services are being changing continuously due to the changing demand and

needs of the consumers. Moreover, change in standard of living and the adoption of advance technology

has also impacted the market for Consumer Communication Services. At present consumers are taking

use of smart phones and other devices to do shopping, providing reviews, and other tasks.

With the change in service expectations among consumers, they have started using various

communication channels for their needs and many organizations also have started using technology

based Consumer Communication Services that are automated, intelligent and scalable. These Consumer

Communication Services works in integration with existing processes and helps enterprise in reducing the

risk of fraud and improves customer services.

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The rising usage of modern technologies such as cloud, 4G, smartphones, social networking and other

are constantly changing the way consumer behaves due to which Consumer Communication Services

providers have increased their focus towards technology infrastructure, value added services and other

customer support services.

Consumer Communication Services Market: Drivers and Challenges

The major factor driving the adoption of Consumer Communication Services is the high adoption of

smart technologies among individuals. The technology engagement in the consumer services has

changed the way for consumer support services.

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Consumer Communication Services Market

Consumer Communication Services allow consumer to connect with other organizations on a real time

basis such as insurance company can update consumer on claim processing, telecom providers can

manage appointment notifications, healthcare providers can provide home care services and other.

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The key challenge for Consumer Communication Service market is to manage revenue expenses. OTT

players are offering various services due to which communication service providers have to manage the

costly expansion of their networks to fulfill needs and demand of its customer. Moreover enterprises

have started deploying their business applications on cloud rather than on purchasing heavy machines

which unnecessary increases the work of Consumer Communication Services providers.

Consumer Communication Services Market: Segmentation

Segmentation on the basis of services:

Network management services

HD voice and Video calling

Real time diagnostics and analytics

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Consumer Communication Services Market

Cloud integration services

Mobile support services

Key Contracts:

In November 2016, Samsung acquired NewNet Communication technologies, a rich communication

service provider. This acquisition will help Samsung to provide its clients better communication platform

and deploymement of RCS enabled networks.

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In September 2016, Salesforce and Cisco has entered into the partnership for cloud communication

services. This partnership will help in providing advance communication solution by combining Cisco’s

web based technology and audio technology with Salesforce’s cloud software.

In June 2016, Broadridge a financial solution provider has entered into the agreement to acquire DST a

customer communication service provider. This acquisition will help Broadridge to increase its market

postioning and improve its offering in digital communication.

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Consumer Communication Services Market

In Consaumer Communication Service market there are many vendors some of them are Salesforce,

Samsung, Fico, Metaswitch, FCA and others.

Regional Overview

North America is holding the largest market share currently for Consumer Communication Services

market due to high adoption of digital technologies among small and medium business. The adoption of

cloud application and cloud platform is also impacting the market for Consumer Communication Service

in a positive manner. Companies such as Samsung is also working towards the development of Consumer

Communication Service platforms with the partnerships and acquisitions in this market to enhance

market opportunities.

In Europe region, the market for Consumer Communication Services is witnessing high growth rate due

to the increasing demand for social analytics and consumer support service for network operations,

security management, and cloud application management.

The Asia Pacific region is following the Europe region in Consumer Communication Services market. This

market is expected to have the highest growth rate in coming years due to the adoption of cloud based

business application and growth in the cloud service providers.

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