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<strong>May</strong> <strong>2017</strong><br />

October 09<br />

1<br />

North West Law<br />

Manchester Civil Justice Centre in flexible<br />

working hours pilot<br />

HM Courts & Tribunals Service has announced a flexible<br />

working pilot at six courts, including the Manchester<br />

Civil Justice Centre. The Court Service has said that the<br />

pilot will aid them to gain an understanding of how extended<br />

operating hours would affect court users.<br />

The pilots are expected to begin this month, in six courts<br />

and will last until October <strong>2017</strong>. Crown courts will be open<br />

until 6pm, civil courts until 7pm and magistrates’ courts until<br />

8.30pm.<br />

The other courts selected for the pilot are: Newcastle Crown<br />

Court; Blackfriars Crown Court; Sheffield Magistrates’ Court;<br />

Highbury Corner Magistrates’ Court and Brentford County<br />

Court.<br />

In 2011 the Ministry of Justice introduced a short term flexible<br />

court system to deal with those involved in the riots.<br />

Over forty Magistrates Courts had extended working hours<br />

including evenings and weekends and during that period<br />

an additional 6000 cases were heard.<br />

The Ministry of Justice said that flexible operating hours is<br />

only one aspect of a transformed justice system which includes<br />

increased use of virtual hearings to allow legal professionals<br />

more flexibility on where they work. A<br />

spokesperson said that the later working hours were being<br />

introduced as an experiment adding: “These pilots will help<br />

us understand how flexible hours affect all court users and<br />

will be fully evaluated before any decision is taken on rollout.”<br />

However the Criminal Law Solicitors’ Association are unhappy<br />

that criminal practitioners were not included in the<br />

discussion. Zoe Gascoyne, a Liverpool solicitor and national<br />

Chair of the Criminal Law Solicitors’ Association said defence<br />

practitioners had been ‘noticeably absent’ from a ‘national<br />

steering group’ that HMCTS said had approved the<br />

pilot.<br />

She added “Both sides of the profession are facing further<br />

cuts and it is inconceivable that defence practitioners will<br />

make themselves available without any consideration as to<br />

how they will be remunerated. If legal representation isn’t<br />

made available during the extended hours then this restricts<br />

access to justice,.”<br />

Angela Hogan, chair of the Association of Women Solicitors<br />

(AWS), said the association would need ‘to look at these pilots<br />

to ensure our members are in a position to manage the<br />

additional burden of working such exceptionally late hours<br />

and at short notice’.<br />

For views from local practitioners, see our<br />

Talking Heads feature on flexible hours in<br />

the courts on page 12.<br />

See pages 16-17 for practical advice from LawCare and the Manchester Stress Institute<br />

The Monthly Publication of the Manchester Law Society<br />

In association with<br />

Manchester Legal Awards <strong>2017</strong> principal sponsors


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Contents 3<br />

North West Law <strong>May</strong> <strong>2017</strong><br />

Manchester Law Society<br />

64 Bridge Street<br />

Manchester M3 3BN<br />

Tel: 0161 831 7337<br />

Fax: 0161 839 2631<br />

www.manchesterlawsociety.org.uk<br />

Editor: Fran Eccles-Bech<br />

News from the President<br />

page 5<br />

In this edition...<br />

NEWS<br />

Hall Brown Partner named Manchester’s Top<br />

Family Lawyer<br />

Kuits crowned Best Professional Services Firm<br />

at the Business Masters Awards <strong>2017</strong><br />

Continued growth at Hugh Jones<br />

6<br />

8<br />

9<br />

Editorial Committee<br />

David Anderson, St Johns Buildings<br />

Julia Baskerville, Baskerville Publications Ltd<br />

Fran Eccles-Bech, Manchester Law Society<br />

Adam Entwistle, JMW Solicitors LLP<br />

Sarah Evans, Kuits<br />

Mark Fitzgibbon, Hill Dickinson<br />

Jemma Goldstone, JMW Solicitors LLP<br />

Michael Hardacre, Slater & Gordon<br />

Helen Kanczes, Clyde & Co<br />

Steve Kuncewicz, Bermans LLP<br />

Adrian Kwintner, Clyde & Co<br />

Jeff Lewis, Brabners LLP<br />

Louise Straw, Burton Copeland<br />

Matthew Taylor, Eversheds LLP<br />

Specialist Travel Lawyers moving to Irwin<br />

Mitchell’s Manchester Office<br />

10<br />

Published by<br />

Andrew Newbury<br />

page 8<br />

Damian Wall becomes the latest to achieve<br />

partnership status at Burton Copeland LLP<br />

FEATURES<br />

11<br />

Baskerville Publications Ltd<br />

Apartment 327 Holden Mill<br />

Blackburn Road<br />

Bolton BL1 7PN<br />

Talking Heads<br />

“Do you think that flexible working is a good<br />

idea in the courts?”<br />

12<br />

Advertising enquiries<br />

Julia Baskerville<br />

01204 303323<br />

j.baskerville@jbaskerville.co.uk<br />

www.locallawsocietypublications.co.uk<br />

Cheryl Palmer-Hughespage<br />

10<br />

Pro Bono In Manchester<br />

Mental Health Awareness Week<br />

REGULARS<br />

14 & 15<br />

16 & 17<br />

All rights reserved, reproduction in whole or part<br />

without written permission from the Publisher and<br />

Manchester Law Society is not permitted.<br />

Photographic material and manuscripts are supplied at<br />

owners risk, neither the company not its agents accept<br />

any liability for loss or damage.<br />

Management Matters<br />

page 20<br />

News from the President<br />

Regulation Update<br />

Monthly Competition<br />

Win a Spa Day for two people at QMS Skin Spa<br />

5<br />

7<br />

29<br />

The Society welcomes articles and letters from members<br />

on any topic and items should be sent to the above<br />

address<br />

The views and opinions expressed in the Manchester<br />

Messenger are those of the individual contributors and<br />

not of the Manchester Law Society<br />

Printed by<br />

Buxton Press


4 Manchester Law Society News<br />

News from Bridge Street<br />

Forthcoming Events<br />

Regulatory Conference <strong>2017</strong><br />

Hilton Hotel, Deansgate, Manchester<br />

14 June <strong>2017</strong><br />

CPD: 5 hours<br />

Cost to attend: MLS Members £110.00 + VAT (£132.00)<br />

Non-members £150.00 + VAT (£180.00)<br />

We welcome back the Regulatory Conference for another day full of essential information<br />

on the changes to compliance and regulation that impact your firm.<br />

Find out what is on your regulators’ agenda through updates from the SRA, Legal<br />

Services Board and the Legal Ombudsman. This year’s programme also includes the<br />

latest advice on how to ensure your data is protected when the General Data Protection<br />

Regulations come in to effect in <strong>May</strong> 2018.<br />

Find out how to implement the new Money Laundering Regulations <strong>2017</strong>, how to<br />

avoid being the next victim of a cyber-attack by hearing about what is new and on<br />

the horizon in Cyber Security. For all COFAs out there, learn how the new accounting<br />

audit is bedding in as well as updates on accounts rules breaches, particularly use of<br />

client account as a banking facility.<br />

A must-attend for all COLPs/COFAs and risk managers – Don’t miss it!<br />

09:00 Registration and refreshments<br />

09:30 Welcome and introduction<br />

Michelle Garlick, Partner, Weightmans<br />

09:40 Looking ahead - next steps in updating regulation<br />

Jane Malcolm, Executive Director, External Affairs, SRA<br />

10:20 How the Legal Services Board sees the future for legal services regulation<br />

Neil Buckley, Chief Executive, Legal Services Board<br />

11:00 Refreshments and networking<br />

11:20 Cyber Security Update<br />

Stephen Robinson, Xyone Cyber Security<br />

12:00 General Data Protection Regulation: Be ahead of the Curve<br />

Data protection ‘big bang’ is on the horizon, <strong>May</strong> 2018 and the new data<br />

protection regime will soon be upon us. Your business should begin<br />

planning now to ensure that your data is effectively commercialised and<br />

adequately protected. Gary Byrne of Weightmans will discuss key<br />

changes which will impact your business, including:<br />

• Increased fines and penalties regime<br />

• Enhanced ‘consent’ requirements<br />

• Data loss handling and reporting<br />

• Data Processor responsibilities<br />

• Who needs to appoint a Data Protection Officer?<br />

• Data Subjects’ rights<br />

• Accountability and Privacy by design<br />

Gary Byrne, Weightmans LLP<br />

12:45 Networking lunch<br />

13:30 Implementation of the Money Laundering Regulations <strong>2017</strong><br />

• How the new Regulations will impact on law firms<br />

• The new Regulations in practice<br />

• AML risk management, policies and procedures<br />

• New client due diligence requirements.<br />

Bill Jones, Riliance Training<br />

14:15 A view from the Legal Ombudsman<br />

Kathryn Stone OBE, Chief Legal Ombudsman<br />

14:55 Refreshments and networking<br />

15:15 The new accountants report process<br />

• How is the new SAR inspection process bedding in<br />

• What is being reported and what is not<br />

• Common issues<br />

• Banking facilities<br />

Andrew Baker, RSM<br />

15:45 Questions and refreshments<br />

16:00 Close of conference<br />

Dates for your diary:<br />

22nd June <strong>2017</strong> - Being a better leader<br />

3rd October <strong>2017</strong> – Employment Law Conference<br />

Keep up to date with the latest event information at<br />

www.manchesterlawsociety.org.uk or follow us on<br />

Twitter @ManLawSoc<br />

To book a place on any of the above events, please email<br />

CarlaJones@manchesterlawsociety.org.uk<br />

Manchester Law Society Awards’<br />

sponsors team up<br />

Winscribe and Document Direct have recently announced a new partnership to help UK law<br />

firms optimise their dictation, typing and document production cycle and improve profitability.<br />

Both businesses recently co-sponsored our Awards evening by supporting not only the<br />

Trainee/Paralegal of the year presented to Jonathan Wall of Burton Copeland, but also the<br />

Band – the irrepressible Red Corner. Document Direct have also been a long-standing member<br />

of the MLS Advantage group.<br />

Winscribe and Document Direct have independently worked closely with many law firms<br />

to identify ways of improving resource utilisation focussed on the area of dictation and document<br />

production. This has a direct impact in increasing the number of chargeable fee<br />

earner hours and decreasing the number of hours spent on tasks that do not translate to<br />

chargeable hours. Now, through their new joint partnership they can help firms embrace<br />

better working practices whilst reducing the cost of service delivery, and offer a fully integrated,<br />

low cost service in the field of digital dictation, workflow and typing and transcription.<br />

Document production optimisation presents a very clear method of devising innovative<br />

ways of working, reducing costs, enhancing performance and improving a trustworthy reputation<br />

amongst your client base.<br />

What is key and in fact unique, is that they can also measure these benefits with objective<br />

statistics. The Winscribe and Document Direct business consultants will work extensively<br />

with law firm clients to define their business objectives, and then they build the component<br />

elements of the solution which will best suit each individual department within each individual<br />

client. From this detailed analysis the consultants will then baseline and track key<br />

elements which they and the client agree are the metrics required to determine success.<br />

They then implement the integrated solution against these key metrics to ensure they are<br />

best placed to deliver on the planned results.<br />

Martyn Best, Document Direct’s CEO comments: “This is a truly exciting development for us<br />

and hopefully all law firms. By engaging with us and Winscribe they can make immediate<br />

gains in profitability and client satisfaction, as well as improving the whole experience for<br />

their own fee earners and staff.<br />

“Winscribe’s leading edge digital voice technologies and workflows are now combined with<br />

our extensive and experienced typing and document production expertise to help law firms<br />

become better law firms.<br />

“We are also able to integrate with any DMS and CMS service and this can help further improve<br />

our clients’ performance.”<br />

Vladimir Teodosiev, Head of UK Legal and Professional Sales at Winscribe says: “Our newly<br />

formed partnership is yet another example of our collaborative approach formed in the<br />

name of promoting efficiency gains. These gains that ultimately result in healthier PPE are<br />

manifested through document production optimisation achieved through the deployment<br />

of the latest technology and vast experience”.<br />

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Manchester Law Society’s<br />

Professionals’ Dinner Club<br />

Monday 22nd <strong>May</strong> <strong>2017</strong><br />

TIME: 6.00pm for 6.30pm<br />

VENUE: S C E N E Indian Street Kitchen, 4a Leftbank, Spinningfields, Manchester, M3 3AN<br />

COST: £48.00 including VAT (Includes a welcome drink, 3 course meal and a half bottle of<br />

Wine)<br />

We are delighted to announce that our next Manchester Professionals Dinner Club is taking<br />

place at Scene Indian Street Kitchen in Spinningfields, your one stop destination for<br />

authentic Indian street food.<br />

For further information or to make a booking email<br />

HollieHirst@Manchesterlawsociety.org.uk


5<br />

President’s Column<br />

5<br />

From the President<br />

At the time of writing this<br />

article in early April it<br />

looks like spring may well<br />

have arrived: I spent part<br />

of the weekend in glorious<br />

sunshine sorting out<br />

the lawn which was covered<br />

in moss due to the<br />

particularly damp conditions<br />

over autumn and<br />

winter, and I noticed that<br />

a large number of my colleagues<br />

around the office<br />

have burnt faces!<br />

I was the guest of Leeds<br />

Law Society at their Annual<br />

Dinner in March and I was<br />

delighted to meet Sir Alistair<br />

Norris, the current Vice<br />

Chancellor of the County<br />

Palatine. As well as being a<br />

very charming fellow, he is<br />

also very keen to encourage<br />

practitioners on the<br />

Northern Circuit to use the<br />

Courts and Judges in Manchester,<br />

Leeds etc. This was<br />

a view shared by the local<br />

Mercantile Judges in Leeds<br />

and does of-course echo<br />

the views of the Mercantile<br />

Judges in Manchester. Mr<br />

Justice Norris also explained<br />

that he has been<br />

tasked by the Chancellor,<br />

Sir Geoffery Vos, to promote<br />

the launch of the new/ rebranded<br />

Business and Property<br />

Courts in both Manchester<br />

and Leeds and was<br />

keen to enlist the help of<br />

the local Law Societies to<br />

ensure the success of the<br />

launch.<br />

For those of you who have<br />

missed the announcements,<br />

from June of this<br />

year, the specialist civil<br />

courts are to be known as<br />

the “Business and Property<br />

Courts of England and<br />

Wales”. This will encompass<br />

the specialist courts and<br />

lists of the High Court including<br />

the Commercial<br />

Court, the Mercantile Court,<br />

the Technology and Construction<br />

Court and the<br />

courts of the Chancery Division.<br />

According to press releases,<br />

the new arrangements will<br />

"..preserve the familiar practices<br />

and procedures of<br />

these courts, whilst allowing<br />

for more flexible crossdeployment<br />

of judges with<br />

suitable expertise and experience<br />

to sit on appropriate<br />

business and property<br />

cases".<br />

This new structure together<br />

with the Financial List and<br />

the Shorter and Flexible<br />

Trial Scheme, is, I understand,<br />

intended to enhance<br />

the UK’s “already respected<br />

reputation for international<br />

dispute resolution; and will<br />

play a part in ensuring that<br />

Britain continues to provide<br />

the best business courtbased<br />

dispute resolution<br />

service in the world, served<br />

by a top-class independent<br />

judiciary".<br />

Without wishing to be too<br />

controversial, I suspect that<br />

the average business man,<br />

not well versed with the intricacies<br />

of listing and the<br />

designation of Judges to<br />

particular cases, may see<br />

this as nothing more than a<br />

re-branding exercise, but<br />

no doubt more details of<br />

the practical benefits of the<br />

new structure will emerge<br />

before the launch in June. I<br />

hesitate to say this, but<br />

there are more mundane<br />

changes which could be<br />

made to the operation of<br />

the service provided by the<br />

Courts which would be atleast<br />

as effective in maintaining<br />

the reputation of<br />

our legal system. For example,<br />

returning sealed Orders<br />

promptly would greatly assist<br />

us all to comply with<br />

the timetables provided for<br />

in those Orders!<br />

Anyway, we are working<br />

with the court service to organise<br />

the launch event<br />

which will take place in<br />

early July. Mr Justice Norris<br />

is keen to attract not only<br />

the lawyers who will be<br />

using the Courts, but also<br />

frequent users of the<br />

Courts. The event will give<br />

us all a chance to find out<br />

more about what the<br />

changes will entail and will<br />

also give us the chance to<br />

let the senior judiciary<br />

know what the key issues<br />

are for our clients when<br />

they are litigating. Details of<br />

the event will be in next<br />

month's Messenger and on<br />

the website in due course.<br />

As for Ladybridge, having<br />

miraculously managed to<br />

reach the semi final of the<br />

cup against Middleton<br />

Lads…….we were roundly<br />

thrashed 5-1! On the plus<br />

side, it was a beautiful<br />

spring morning which was<br />

a welcome change to the<br />

usual conditions of Siberian<br />

winds and/or monsoon<br />

downpours. Without wishing<br />

to sound like a broken<br />

record, the score does not<br />

properly reflect our performance<br />

and, unusually for<br />

me, I will blame the ref for<br />

missing an obvious penalty<br />

in our favour earlier in the<br />

game (when a defender<br />

leans to the side and gets<br />

two hands on a ball to stop<br />

a cross, it looks a fairly certain<br />

penalty to me) and failing<br />

to spot a very obvious<br />

Jon Hainey<br />

push on our defender in the<br />

run up to the 4th goal. That<br />

said, they were the better<br />

side and they deserved to<br />

win. After the glamour of<br />

the cup, it's back to the relegation<br />

battle!<br />

Jon Hainey<br />

President<br />

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6 Movers & Shakers<br />

Hall Brown Partner named Manchester’s<br />

Top Family Lawyer<br />

A partner at one of Manchester’s<br />

newest and most<br />

dynamic law firms has<br />

been voted the city’s leading<br />

family lawyer.<br />

Andrew Newbury was chosen<br />

by one of the world’s<br />

leading legal industry reviews<br />

and is based on the<br />

opinions of his fellow<br />

lawyers across the North<br />

West.<br />

Mr Newbury, who joined<br />

Hall Brown Family Law in<br />

September, said that he was<br />

“very grateful and not a little<br />

surprised” by the award<br />

from BestLawyer.com.<br />

“Since I qualified as a solicitor<br />

more than two decades<br />

ago, I’ve been very well<br />

aware of how this region<br />

has a tremendous depth of<br />

very talented family<br />

lawyers.<br />

“To be recognised in this<br />

way by your peers is humbling,<br />

especially as the only<br />

satisfaction we really pursue<br />

is the knowledge that that<br />

we have done our best for<br />

clients.”<br />

Mr Newbury added that the<br />

announcement coincided<br />

with his 50th birthday and<br />

provided extra reason for<br />

celebration.<br />

The author of several wellreceived<br />

textbooks and a<br />

regular contributor to both<br />

the country’s foremost legal<br />

publications and national<br />

media, Mr Newbury qualified<br />

as a solicitor in 1991<br />

and has long been regarded<br />

as one of the country’s most<br />

capable and popular family<br />

lawyers.<br />

Along with his Hall Brown<br />

partners, Beth Wilkins,<br />

James Brown and Sam Hall,<br />

he is included in the top tier<br />

of practitioners by two of<br />

the UK legal profession’s<br />

premier directories, Legal<br />

500 and Chambers and<br />

Partners.<br />

Although the Best Lawyer<br />

title is his first individual honour,<br />

he has previously<br />

earned the distinction of<br />

leading departments to an<br />

unprecedented hat-trick of<br />

Private Client Team of the<br />

Year prizes at the Manchester<br />

Legal Awards.<br />

The Best Lawyer ranking<br />

system began in the United<br />

States more than 30 years<br />

ago and has since been extended<br />

to 75 countries<br />

across the globe.<br />

It describes itself as “the<br />

most reliable, unbiased<br />

source of legal referrals anywhere”,<br />

relying solely on<br />

peer reviews to compile its<br />

classifications.<br />

Andrew Newberry<br />

Hall Brown’s Managing Partner,<br />

James Brown, said that<br />

the title was “rich reward” for<br />

Mr Newbury’s contribution<br />

to family law.<br />

He pointed out that Mr<br />

Newbury’s membership of<br />

the International Academy<br />

of Family Lawyers (IAFL) had<br />

been influential in Hall<br />

Brown’s growing overseas<br />

caseload.<br />

“We have been extremely<br />

fortunate to bring someone<br />

with Andrew’s wealth of experience<br />

on board so soon<br />

in our firm’s evolution.<br />

“He is both wonderfully<br />

good at his job and eager to<br />

pass on advice to less senior<br />

colleagues as well as being<br />

a thoroughly nice guy. In<br />

other words, he is a real<br />

asset to our firm and we<br />

warmly congratulate him<br />

on this merited award.”<br />

New website for Capita TI<br />

Capita Translation and interpreting (Capita TI) is excited to announce that their new<br />

and refreshed company website in now live!<br />

After 6 months of hard work, Capita TI now believes the site is easier to navigate, includes<br />

a host of new resources, and better showcases their technological capabilities. There’s a<br />

whole host of smaller but impactful changes, all to make the user’s experience of the site<br />

that much better.<br />

Capita TI wanted to update their company messaging to help users get from one place to<br />

the next without skipping the most important content. The solution was to split the site<br />

content into three places; ‘Services’, ‘Sectors’ and ‘Technology’. If you would like to know<br />

more about what Capita TI does, then the ‘Services’ pages will be best placed to help. In<br />

the ‘Resources’ section you can find client case studies, blog posts, videos and useful guides.<br />

You can take a look at the brand new website by clicking on the link below:<br />

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As part of this launch, Capita TI is offering all new customers £1,000 discount when they<br />

complete the contact us form on the website quoting code LAUNCH21 (T&Cs apply). Whatever<br />

your language needs, Capita TI has them covered.<br />

We hope you like the changes, and if you have any questions or feedback about this project,<br />

please contact marketing@capita-ti.com<br />

Trio add Firepower to Bromleys<br />

Law firm Bromleys has<br />

boosted its ranks with the<br />

appointment of three solicitors.<br />

Sue Darlington has joined<br />

the Tameside firm’s private<br />

client team to work alongside<br />

John Longworth, who<br />

heads the wills, probate and<br />

planning for the future department.<br />

Property expert Rubina<br />

Begum has joined Bromleys’<br />

corporate and commercial<br />

services team and Jessica<br />

Horsman has joined the<br />

care proceedings and social<br />

services team.<br />

Sue specialises in advising<br />

on wills, estates, inheritance<br />

tax planning, trusts, probate<br />

and charity administration<br />

as well as drafting Lasting<br />

Powers of Attorney.<br />

Her early career was spent<br />

at Manchester practice Bullock,<br />

Worthington & Jackson,<br />

which merged with<br />

Linder Myers. Sue still acts<br />

for clients of Bullock Worthington<br />

& Jackson.<br />

Rubina, who previously<br />

worked at Manchester city<br />

centre firm Amie Tsang &<br />

Co, focuses on advising<br />

clients on property purchases,<br />

sales, leases and<br />

landlord and tenant matters.<br />

She is working closely with<br />

Bromleys partner Paul Westwell,<br />

who heads the corporate<br />

and commercial team,<br />

and other members of the<br />

commercial litigation department.<br />

Jessica specialises in child<br />

care law, including child<br />

protection matters. She has<br />

relocated from Co Durham,<br />

where she was at Hewitts<br />

Solicitors.<br />

Jessica is experienced in<br />

particular with representing<br />

the interests of parents and<br />

grandparents in proceedings.<br />

Meanwhile Bromleys has recruited<br />

Rob Johnson as financial<br />

controller to<br />

succeed Graham Roberts,<br />

who is to retire in the summer<br />

after 15 years at the<br />

firm.<br />

Bromleys’ senior partner<br />

Mark Hirst said: “We’re delighted<br />

to welcome three<br />

new solicitors to the practice<br />

to help us meet demand<br />

from a growing client<br />

base.<br />

“Sue, Rubina and Jessica all<br />

bring a wealth of experience<br />

and are excellent additions<br />

to our highly-regarded<br />

teams.<br />

“They each have strong<br />

track records of providing a<br />

quality service to clients,<br />

with specialist knowledge<br />

in their fields of expertise.<br />

Bury & Bolton based law firm Clough & Willis<br />

has strengthened its Private Client team<br />

with the appointment of solicitor Suzy<br />

Bhaker.<br />

Suzy joins from Brearleys Solicitors which is a<br />

large firm with five offices across the West Yorkshire<br />

region. Her new role will see her focus on<br />

a variety of core work including wealth and succession<br />

planning, inheritance tax advice, trust<br />

creation and administration, wills, lasting powers<br />

of attorney and estate administration.<br />

Suzy will be based at the firm’s Manchester<br />

Road head-office and will report into Sally Cook<br />

who is head of the Private Client department.<br />

Sally commented: “We are delighted to welcome<br />

Suzy to the team. She has some fantastic<br />

experience and is already adding value to our<br />

clients and the wider firm.”<br />

Suzy added: “I was ready for my next challenge<br />

and Clough & Willis seemed like the perfect fit<br />

due to its reputation, its focus on delivering for<br />

clients and its ambitions to grow the Private<br />

Client department.”<br />

Jessica Horsman, Sue Darlington and Rubina Begum<br />

Rob Johnson<br />

The trio join at an exciting<br />

time for Bromleys, with further<br />

recruitment imminent<br />

in our Court of Protection<br />

team following a significant<br />

increase in new instructions.”<br />

Mark added: “Rob comes<br />

from a background in industry<br />

and will bring a fresh<br />

commercial approach to the<br />

way we operate.<br />

“Graham has been integral<br />

to the firm’s growth and I<br />

have no doubt Rob will continue<br />

his good work and<br />

play a key role in our development.”<br />

Clough & Willis grows Private Client<br />

Department with new appointment<br />

Suzy Bhaker


Regulation 7<br />

Regulatory Affairs Committee Update<br />

I hope everyone had a good<br />

Easter break? Here’s a summary<br />

of what’s been happening<br />

in the regulatory<br />

world in the past month:<br />

SRA reviews complaints<br />

procedures<br />

The SRA has confirmed that<br />

it has commissioned two independent<br />

research companies<br />

(London Economics<br />

and YouGov) to review the<br />

way law firms handle complaints<br />

and how this can impact<br />

on the perceived<br />

quality of service that clients<br />

receive.<br />

They have confirmed that<br />

the main focus will be on<br />

understanding firms’ approaches<br />

to dealing with<br />

complaints as well as barriers<br />

that firms face in the<br />

process. The research will<br />

also be gaining consumers’<br />

perspectives on firms’ complaints<br />

handling. The research<br />

will be expected to<br />

highlight examples of both<br />

good and bad practice and<br />

it is understood that both<br />

consumers and firms are<br />

likely to be approached for<br />

their views.<br />

There are strict regulations<br />

already in place relating to<br />

complaints handling. All<br />

firms are currently obliged<br />

to have stringent processes<br />

in place, including making<br />

sure clients are aware of<br />

their complaints rights prior<br />

to any works being undertaken,<br />

and in reporting to<br />

the SRA on a yearly basis regarding<br />

the number and<br />

content of complaints received.<br />

The research is being<br />

jointly funded by both the<br />

SRA and Legal Ombudsman.<br />

With the research underway,<br />

now would be a good time<br />

to review your firm’s complaints<br />

policies and procedures<br />

and ensure that all<br />

policies are up to date, with<br />

staff trained on the importance<br />

of complaints handling<br />

and making clients<br />

aware of their rights from<br />

the outset. Outsourcing to<br />

specialists can also be a cost<br />

effective way of handling<br />

your complaints – if this is of<br />

interest, then do not hesitate<br />

to get in touch.<br />

Jail for insurance<br />

fraudsters<br />

A group of six lawyers, all<br />

based in Preston, have been<br />

jailed for a collective 13 and<br />

a half years for conspiracy to<br />

defraud by false representation.<br />

Nadim Suleman, a solicitor<br />

working at Farleys Solicitors,<br />

Blackburn, was the ringleader,<br />

being sentenced to 4<br />

years in jail for his involvement.<br />

Suleman purported<br />

to make a claim on his wife’s<br />

behalf after her vehicle fell<br />

from a ramp whilst being repaired.<br />

Suspicions arose<br />

when he made a claim for<br />

hire of a replacement vehicle<br />

which was later found to<br />

be for sale at a car dealership<br />

in Kent. It was subsequently<br />

discovered that the<br />

group had been falsifying<br />

both treatment invoices and<br />

medical records to substantiate<br />

their claims. It is understood<br />

that over £425,000<br />

had been falsely claimed.<br />

The result is the first prosecution<br />

secured by the City<br />

of London Police Insurance<br />

Fraud Enforcement Department<br />

(IFED).<br />

Importance of Accounts<br />

Rules<br />

Following a hearing on 21<br />

March <strong>2017</strong> firm Clyde & Co<br />

has been handed a £50,000<br />

fine from the SDT, with<br />

three of its partners also receiving<br />

a £10,000 fine each.<br />

The firm was found to have<br />

used a client account as a<br />

banking facility in breach of<br />

both the anti-money laundering<br />

regulations and the<br />

SRA accounting rules.<br />

In a statement, the firm said<br />

“we hold ourselves to the<br />

highest professional and<br />

ethical standards and take<br />

responsibility for ensuring<br />

we meet them” and “we are<br />

confident that the circumstances<br />

which led to these<br />

breaches could not happen<br />

again” before going on to<br />

stress that ”any mistakes<br />

made were honest”.<br />

The fines amount to one of<br />

the largest penalties<br />

awarded against a law firm<br />

by the SDT, only being<br />

matched by West End firm<br />

Fuglers in 2014 which used<br />

the client account of<br />

Portsmouth FC as a banking<br />

facility to channel £10m and<br />

favour certain creditors. The<br />

SDT’s judgment is yet to be<br />

published.<br />

Following on from this, the<br />

former boss of the first law<br />

firm ABS has been fined<br />

£7,500, plus costs, by the<br />

SRA for 11 breaches of the<br />

Accounts Rules and 2<br />

breaches of the SRA Principles.<br />

The SRA only has the<br />

power to fine law firms up<br />

to £2,000 but with ABS’ it<br />

can fine up to £250m. The<br />

SRA found that Tony Rand,<br />

former managing director<br />

of Vamco (which bought<br />

Kingsley Law, formerly part<br />

of the Nesbit Law Group),<br />

failed to keep proper accounting<br />

records of dealings<br />

with client money as<br />

well as failing to keep client<br />

ledgers or a client cash account.<br />

These fines come at the<br />

same time as a Bradford<br />

based woman is jailed for<br />

three and a half years after<br />

pleading guilty to money<br />

laundering and 8 counts of<br />

fraud. Caprice Chaneele<br />

Lindo, who is not a solicitor<br />

and was employed on a<br />

temporary contract basis,<br />

had worked at various firms<br />

throughout Greater Manchester<br />

since 2013 and misappropriated<br />

funds from<br />

various substantial property<br />

transactions. She was<br />

arrested by police in March<br />

2014 and reports allege<br />

that over £225,000 of the<br />

funds have not yet been<br />

traced.<br />

Does your firm have an appropriate<br />

procedure in<br />

place for all monies received/transferred?<br />

Are<br />

your accounts systems up<br />

to date and properly managed?<br />

Do your policies on<br />

the SRA Accounts Rules and<br />

Money Laundering Regulations<br />

need updating? Does<br />

your training apply to temporary<br />

staff as well as those<br />

in permanent roles? These<br />

topics (and more) will be<br />

covered at the Manchester<br />

Law Society Regulatory<br />

Conference on 14 June so<br />

come along for some top<br />

tips to avoid becoming the<br />

next firm on the SRA’s radar.<br />

Dishonesty and integrity<br />

– the same or not?<br />

A really interesting development<br />

in the High Court<br />

recently was a judgment in<br />

the case of Malins v SRA<br />

where the High Court judge<br />

on appeal from the SDT has<br />

ordered a re-trial of a solicitor<br />

found to be dishonest<br />

but where dishonesty had<br />

not been pleaded. The<br />

Judge held that the SRA’s<br />

distinction between dishonesty<br />

and a lack of integrity<br />

was ‘intellectually<br />

virtually impossible to understand’<br />

and led to great<br />

confusion in the proceedings<br />

before the tribunal. In<br />

accusing Malins of acting<br />

without integrity but not<br />

with dishonesty, the prosecutor<br />

was, in the judge’s<br />

view, trying to maintain a<br />

‘cordon sanitaire’ which was<br />

repeatedly breached and<br />

Malins found himself defending<br />

dishonesty allegations<br />

in relation to the first<br />

two charges (relating to the<br />

creation of a fabricated<br />

form N251) “which he never<br />

expected to have to meet,<br />

and which had not been<br />

spelt out against him”. He<br />

continued: ‘It is elementary,<br />

and supported by abundant<br />

authority, that if you<br />

are accused of dishonesty<br />

then that must be spelt out<br />

against you with pitiless<br />

clarity.’<br />

There isn’t enough space in<br />

this column to delve into<br />

the significance of the<br />

judgement in detail but it<br />

will be interesting to see<br />

how the SRA will plead and<br />

prosecute its cases involving<br />

breach of integrity<br />

going forward.<br />

And finally in relation to disciplinary<br />

matters this month<br />

is the news that costs incurred<br />

by the SRA in prosecuting<br />

solicitors increased<br />

by almost 44% last year. The<br />

SDT’s annual report recently<br />

published showed costs of<br />

more than £3m were<br />

awarded to the SRA in 2016<br />

in contrast to £1.7m<br />

awarded to the SRA in 2015.<br />

The tribunal noted that ‘A<br />

number of substantial cases<br />

were heard during the period<br />

which, to some extent,<br />

explains the significant increase<br />

in this figure. Cases<br />

lasted longer and were<br />

more complex in terms of<br />

the investigations carried<br />

out by the SRA.’ There was<br />

also a sharp increase in the<br />

number of solicitors who<br />

were struck off, up from 56<br />

in 2015 to 76 in 2016.<br />

Cybersecurity risks<br />

You may recall in the April<br />

edition I discussed the recent<br />

solicitor scams. Since<br />

then, the SRA has held a<br />

‘roundtable’ involving experts<br />

from a range of sectors<br />

(including representatives<br />

from Barclays, Microsoft and<br />

the Information Commissioners<br />

Office) to address<br />

the issue.<br />

The roundtable agreed that<br />

solicitor firms are an attractive<br />

prospect to scammers,<br />

firstly because of the large<br />

amounts of money within<br />

the accounts, and secondly<br />

because of the vast<br />

amounts of confidential information<br />

held on their systems.<br />

It was noted that all too<br />

often the risk is viewed as an<br />

IT only matter rather than a<br />

risk to the business as a<br />

whole. The roundtable recommended<br />

a number of<br />

points for firms to consider<br />

including staff training<br />

(making sure that all staff at<br />

every level receive training<br />

on how to spot a cyber attack<br />

and their many forms),<br />

policies specific to cyber security<br />

and procedures for<br />

staff to follow if they suspect<br />

that they have been a victim<br />

of a cyber attack (i.e. who to<br />

report to and what should<br />

be done).<br />

Legal & Clerical Outfitters Since 1789<br />

In addition, the group recommended<br />

that firms update<br />

software to protect IT<br />

systems from cyber attacks<br />

and ensure that there are<br />

formal procedures to follow<br />

when clients and other contacts<br />

change their contact<br />

and/or banking information.<br />

That’s it from me for this<br />

month. I hope to see many<br />

of you at the MLS Regulatory<br />

Conference on 14 June.<br />

Michelle Garlick<br />

Chair, Regulatory Affairs<br />

Committee<br />

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Forthcoming Events<br />

8 Movers & Shakers<br />

Trio of hires bolsters Brabners<br />

commercial offering<br />

Commercial law firm<br />

Brabners has strengthened<br />

its commercial, intellectual<br />

property and<br />

sports practices with<br />

three new hires.<br />

Victoria Trigwell joins the<br />

firm’s commercial and intellectual<br />

property team as an<br />

associate, alongside intellectual<br />

property and trademark<br />

administrator Ioana<br />

Ghiurco. Andrew McGregor<br />

has been hired as an associate<br />

in the sports practice.<br />

Victoria has more than 15<br />

years’ experience specialising<br />

in commercial contracts<br />

and EU public procurement<br />

law. She advises public and<br />

private sector organisations<br />

on the drafting and negotiation<br />

of a broad range of<br />

commercial agreements, in<br />

addition to supporting government<br />

bodies, local authorities<br />

and charities on<br />

public procurement law<br />

matters. She spent more<br />

than 10 years at DLA Piper<br />

specialising in this area, before<br />

moving to an in-house<br />

role at a professional services<br />

company.<br />

Ioana qualified as a lawyer<br />

Andrew McGregor, Victoria Trigwell<br />

and Ioana Ghiurco<br />

in Spain, focusing on intellectual<br />

property and working<br />

for a major worldwide<br />

music corporation before<br />

moving to the UK.<br />

With more than eight years’<br />

experience, Andrew focuses<br />

on dispute resolution and<br />

advises a range of clients, including<br />

sportsmen and<br />

women, agents, clubs, governing<br />

bodies and associations,<br />

on matters<br />

concerning sports-related<br />

commercial disputes, arbitration,<br />

tribunal proceedings<br />

and sport-specific rules<br />

and regulations. He joins<br />

from DWF.<br />

Nik White, partner and head<br />

of commercial and IP at<br />

Brabners, said: “We are continuing<br />

to invest in talent<br />

and together Victoria, Ioana<br />

and Andrew offer specialist<br />

knowledge and sector expertise<br />

that will strengthen<br />

the teams’ capabilities. Not<br />

only will this help us to deliver<br />

the highest-quality<br />

service to clients, it puts us<br />

in a strong position to drive<br />

future growth in a rapidly<br />

changing business environment.”<br />

Kuits crowned Best Professional Services Firm at<br />

the Business Masters Awards <strong>2017</strong><br />

Manchester commercial<br />

law firm Kuits has been<br />

announced winner of the<br />

Best Professional Services<br />

Firm award at TheBusinessDesk’s<br />

Business Masters<br />

<strong>2017</strong>.<br />

Kuits took to the stage to accept<br />

their honour at a<br />

sparkling awards dinner at<br />

The Midland Hotel on<br />

Thursday night, in front of<br />

an audience of the region’s<br />

key businesses, influencers<br />

and decision-makers.<br />

The awards celebrate the<br />

leading businesses from<br />

around the North West.<br />

Kuits was the only law firm<br />

recognised in the category,<br />

which was judged by an impressive<br />

panel consisting of:<br />

Victoria Molyneux, founder<br />

of WantThatTrend.com; Tim<br />

Kowalski, FD at Findel plc;<br />

Steve Oliver, co-founder and<br />

CEO of musicMagpie;<br />

Robert Hough CBE, director<br />

at Peel Holdings; and Paul<br />

Griffith, chairman at The<br />

Monastery Manchester.<br />

The win comes just weeks<br />

after the firm was Highly<br />

Commended for its Private<br />

Client team at the Manchester<br />

Legal Awards. Kuits also<br />

won Best Law Firm at The<br />

Talk of Manchester Business<br />

Awards in December last<br />

year.<br />

Managing partner, Steve Eccleston,<br />

commented: “We<br />

are, of course, delighted to<br />

have won this award, particularly<br />

as we were up against<br />

such a high calibre of firms<br />

from across the entire professional<br />

services sector in<br />

the North West.<br />

“There is no secret to what<br />

we do: we focus on providing<br />

the best legal and commercial<br />

advice to our client<br />

base of SMEs and entrepreneurs<br />

in order to help their<br />

businesses grow and stay<br />

one step ahead.<br />

“We do not deal in bells and<br />

whistles – our service is<br />

based entirely on the quality<br />

and experience of our<br />

people, and the trusted<br />

commercial advice we can<br />

offer as a result. As a consequence,<br />

our clients tend to<br />

stick around and recommend<br />

us to others.”<br />

Blackstone Solicitors continues to<br />

nurture young talent<br />

Set up in 2010 by Emma<br />

Nawaz, Blackstone Solicitors,<br />

Hale have always<br />

nurtured young talent.<br />

Achieving Excellent in Investors<br />

in People in 2015.<br />

The team has grown from<br />

Emma and her secretary<br />

to a team of 25 which includes<br />

17 women.<br />

The most recent success<br />

story to come out of the<br />

firm is Gemma McDonald.<br />

Gemma is just 21 years old<br />

and went to school locally,<br />

attending Newall Green<br />

High School (Wythenshawe),<br />

Xaverian College<br />

(Manchester) and then went<br />

on to Manchester Metropolitan<br />

University.<br />

A local girl, Gemma<br />

achieved a First Class LLB<br />

Honours (Bachelor of Law<br />

Degree) and was the first in<br />

her family to attend a University.<br />

Gemma joined<br />

Blackstone Solicitors as a<br />

temporary Marketing &<br />

Legal Secretary providing<br />

maternity cover and nine<br />

months later Blackstone<br />

have offered Gemma a full<br />

time role as a paralegal and<br />

also agreed to fund her<br />

Legal Practice Course (LPC)<br />

which is a prerequisite of<br />

becoming a solicitor.<br />

The corporate team at full<br />

service law firm JMW Solicitors<br />

LLP have recruited<br />

a further Partner to expend<br />

their team.<br />

Damien Brown joins JMW<br />

from Shoosmiths in Manchester<br />

as a Partner and previously<br />

he was at Squire<br />

Patton Boggs for 7 years. He<br />

specialises in all aspects of<br />

corporate work and advises<br />

clients on a wide range of<br />

matters including acquisitions<br />

and disposals, MBOs,<br />

joint ventures and shareholder<br />

arrangements, structuring,<br />

refinancing and<br />

private equity investments<br />

and structures. Damien advises<br />

a broad spectrum of<br />

clients in a variety of sectors,<br />

ranging from owner managed<br />

SMEs to large national<br />

and multinational corporate<br />

clients and Private Equity<br />

Houses. Damien has previously<br />

worked with many<br />

well know private equity<br />

specialists including NVM,<br />

North Edge, Foresight and<br />

Palatine PE.<br />

Emma Nawaz and Gemma McDonald<br />

Gemma explains just what this involves and what it means<br />

to her, “Thanks to Blackstone I can begin the Legal Practice<br />

Course in September at the University of Law, Manchester,<br />

I am thrilled to have such an opportunity to study and to<br />

train as a litigation paralegal. Undoubtedly the mentoring<br />

from Emma Nawaz and her team has made this possible. I<br />

appreciate the time that Emma has given me and have always<br />

been impressed by her ability to juggle her work life<br />

balance. I love the tenacious approach of the firm and also<br />

the social events that I get to attend, such as award<br />

evenings.”<br />

Emma Nawaz added, “We are delighted to be continuing to<br />

support Gemma as she trains for her LPC. Gemma has<br />

shown real commitment and has natural ability. I am a great<br />

believer – that you never stop learning. I recently attended<br />

the Goldman Sachs 10,000 small business programme. A 4-<br />

month programme aimed at equipping business leaders<br />

with the skills and tools needed to turn potential growth<br />

into real success. This included some invaluable tips on how<br />

to encourage and nurture young talent. My congratulations<br />

to Gemma.”<br />

New Corporate Partner for JMW<br />

Commenting on Damien’s<br />

arrival to the corporate<br />

team at JMW, Head of Corporate,<br />

Mike Blood commented:<br />

“We are extremely pleased<br />

to welcome Damien to our<br />

experienced corporate<br />

team at JMW. He brings<br />

with him a wealth of experience<br />

especially within the<br />

niche area of private equity.<br />

We are pleased that JMW’s<br />

reputation and continued<br />

growth has helped us attract<br />

another excellent<br />

lawyer like Damien to the<br />

team. ”<br />

Damien Brown, a new Corporate<br />

Partner at JMW<br />

said:“I am pleased to be<br />

joining a dynamic and entrepreneurial<br />

firm such as<br />

JMW and I am very much<br />

looking forward to work<br />

with the current corporate<br />

team. With the firm continuing<br />

to grow it is a very exciting<br />

time to be joining JMW.”<br />

The deadline for the June edition of<br />

The Messenger is 11th <strong>May</strong>


Continued growth at Hugh Jones<br />

Five new appointments at<br />

Hugh Jones Solicitors reflect<br />

continued growth for<br />

the Trinity Way, Salford<br />

based law firm, which recently<br />

won Private Client<br />

Team of the Year <strong>2017</strong> in<br />

the Manchester Legal<br />

Awards. Increased work<br />

flow is reported for both<br />

Private Client and Court of<br />

Protection departments,<br />

the latter with increasing<br />

work from a number of<br />

Local Authorities including<br />

Sefton Borough Council<br />

and high profile<br />

ligation cases which have<br />

been widely reported.<br />

The five new appointments<br />

are Court of Protection Administrators<br />

Hayley Gannon<br />

and Debbie Morrell-<br />

Williams, IT Manager<br />

Richard Carter, Paralegal<br />

Rachel Suyo Garcia and HR<br />

Assistant, Deborah Moss.<br />

Hayley Gannon comes to<br />

Hugh Jones from Slater and<br />

Gordon where she was a<br />

Court of Protection Administrator.<br />

She began her legal<br />

career with Manchester law<br />

firm Pannone which she<br />

joined as a sixteen year old<br />

in 2005.<br />

Debbie Morrell-Williams<br />

completed her LPC at Manchester<br />

Metropolitan University<br />

and before joining<br />

Hugh Jones she worked at<br />

Burton Copeland as a Researcher<br />

on the Hillsborough<br />

Inquest. More recently<br />

she was a Paralegal at Stanton<br />

Fisher in their Clinical<br />

Negligence department.<br />

IT Manager Richard Carter<br />

joins from DLA Piper where<br />

he held a similar role. Prior<br />

to that he had filled senior IT<br />

Debbie Morrell-Williams<br />

Deborah Moss<br />

positions with United Utilities,<br />

Syngenta and Compaq.<br />

At Hugh Jones, Richard will<br />

be responsible for the<br />

smooth running of the<br />

firm’s IT infrastructure and<br />

services.<br />

IT management was previously<br />

outsourced and this<br />

appointment say Hugh<br />

Jones illustrates the importance<br />

the firm is placing on<br />

IT systems and procedures<br />

as it moves forward.<br />

Paralegal Rachel Suyo Garcia<br />

completed her LPC<br />

(Legal Practice Certificate) at<br />

London Bloomsbury and<br />

has worked as a paralegal<br />

for both Slater and Gordon<br />

and Simpson Millar.<br />

HR Assistant Deborah Moss<br />

joins from Regatta Limited<br />

where she worked as an HR<br />

Movers & Shakers 9<br />

Hayley Gannon<br />

Richard Carter<br />

Assistant. Deborah has<br />

worked in Human Resources<br />

with a number of<br />

organisations providing HR<br />

advice and support across a<br />

range of issues which she<br />

will continue to do at Hugh<br />

Jones Solicitors.<br />

Commenting on the appointments<br />

Director Rachel<br />

Dobson said, “We are delighted<br />

to welcome all five<br />

to Hugh Jones Solicitors.<br />

The appointments are testimony<br />

to the huge strides<br />

the firm has made since<br />

being formed in March<br />

2013. Business volumes<br />

continue to increase and it<br />

is vital we recruit high calibre<br />

staff like Richard, Rachel,<br />

Debbie Hayley and Deborah<br />

in order to provide our<br />

clients with the first class<br />

service levels they demand<br />

and deserve.”<br />

JMW’s pedal power progress as cycling<br />

team expands<br />

Full service law firm JMW<br />

Solicitors, has expanded<br />

its specialist cycling collisions<br />

offering with recruitment<br />

of a new head of<br />

team, Nadia Kerr.<br />

With over 20 years personal<br />

injury experience, Nadia<br />

was formerly a partner and<br />

head of cycling and motorbike<br />

claims at Pannone LLP<br />

and prior to joining JMW<br />

Solicitors, was a member of<br />

the senior management<br />

team at Minster Law. She is<br />

also a visiting lecturer at<br />

BPP University. Several of<br />

Nadia’s former clients have<br />

transferred their claims to<br />

JMW to be handled by the<br />

specialist cycling collisions<br />

team, which also operates<br />

under the separate brand,<br />

Twisted Spokes.<br />

Nadia is also a founding<br />

member and part of the<br />

leadership group for Team-<br />

Glow, a women’s cycling<br />

group based in South Manchester.<br />

She is a director of<br />

BikeRight! Futures, a community<br />

interest company<br />

and a qualified ride leader,<br />

leading rides for TeamGlow<br />

and British Cycling.<br />

Speaking of her appointment,<br />

Nadia said: “I’m delighted<br />

to be joining JMW<br />

Solicitors to lead the<br />

Twisted Spokes team. Both<br />

the personal injury department<br />

and the firm have a<br />

great reputation in Manchester<br />

and the North West,<br />

and this was a huge attraction<br />

for me. It’s also refreshing<br />

to see a firm appreciate<br />

the value and importance of<br />

having a specialist offering<br />

for injured cyclists, and I am<br />

pleased to be able to help<br />

our injured cycling clients.”<br />

Nadia joins associate solicitor<br />

Alistair Ward and paralegal<br />

Ruth Pearson to expand<br />

the firm’s core cycling collisions<br />

specialist team, as well<br />

as partners Paul Breen, Gordon<br />

Cartwright, Andrew Lilley<br />

and Jason Harwood,<br />

who are positioned to handle<br />

catastrophic cycling<br />

claims.<br />

Under Nadia, the team<br />

plans to expand its presence,<br />

having already exhibited<br />

at March’s Women on<br />

Wheels event at the UK National<br />

Cycle Centre which<br />

was developed by Transport<br />

for Greater Manchester in<br />

order to encourage more<br />

women to ride bikes.<br />

The team will also develop<br />

its focus on commuter and<br />

leisure cyclists, helping<br />

those whose bikes have<br />

been damaged in a collision,<br />

get back on the road as<br />

soon as possible.<br />

Nadia continued: “One of<br />

the biggest challenges for<br />

injured cyclists is ensuring<br />

they quickly have a serviceable<br />

bike to use after their<br />

accident, as more often<br />

than not, the bike they were<br />

riding will have been damaged<br />

or destroyed. For<br />

leisure or commuter cyclists,<br />

a collision can often mean<br />

having to completely rethink<br />

how they get around,<br />

as a bike may be their only<br />

or main form of transport.<br />

One of our goals is to make<br />

sure that the problems of<br />

not having access to a bike<br />

are minimised, and our<br />

clients are able to focus on<br />

their recovery without having<br />

to deal with this additional<br />

stress.”<br />

Richard Powell, head of the<br />

personal injury department,<br />

said: “We’re happy to be<br />

able to welcome Nadia to<br />

the team as it continues to<br />

expand. Twisted Spokes has<br />

always worked hard to<br />

make sure that cyclists injured<br />

in a collision are able<br />

to claim the compensation<br />

they rightfully deserve and<br />

Nadia’s presence is a real<br />

boost to our offering. Her<br />

expertise in cycling claims is<br />

undisputed and her knowledge<br />

will ensure that our<br />

clients are getting the service<br />

they deserve.”<br />

Innovative partnership between Wilmslow law<br />

firm and Barristers Chambers results in first In-<br />

House Barrister at Roberts Jackson<br />

Catherine Dent is celebrating<br />

the completion of<br />

her pupillage and becoming<br />

the first In-House Barrister<br />

at Wilmslow<br />

industrial disease specialists,<br />

Roberts Jackson.<br />

The firm launched the<br />

pupillage in October 2015<br />

in partnership with leading<br />

Barristers’ Chambers, St<br />

John’s Buildings. Roberts<br />

Jackson has a reputation for<br />

innovation and this step<br />

was the brainchild of CEO<br />

Karen Jackson. Explaining<br />

the reasons behind it, she<br />

said: “At Roberts Jackson our<br />

priority is obtaining justice<br />

for people who have become<br />

ill as a consequence<br />

of industrial disease. Following<br />

Catherine’s experience<br />

at one of the leading<br />

Chambers in the UK, she<br />

brings a new and valuable<br />

skillset to our specialist industrial<br />

disease solicitors.<br />

Having in-house Counsel<br />

will allow for speedy communication<br />

and early<br />

preparation in cases, which<br />

is a great benefit to our<br />

clients. The pupillage is the<br />

latest in a series of new roles<br />

aimed at making the most<br />

of the multitude of abilities<br />

within the firm. We offer a<br />

wide variety of roles to suit<br />

everyone’s talents and this is<br />

just another route employees<br />

can take.”<br />

Catherine Dent<br />

Catherine’s pupil supervisor<br />

for the 12-month qualification<br />

period was St John’s<br />

Building’s Barrister, Philip<br />

Grundy. The first six months<br />

of the course saw her assisting<br />

Mr Grundy and undertaking<br />

work on his behalf<br />

whist in the last 6 months<br />

Cat was delighted to have<br />

been taking on her own<br />

work whilst being supervised<br />

by Mr Grundy.<br />

Speaking of the pupillage,<br />

Catherine said:“I was extremely<br />

fortunate to have<br />

benefitted from such a<br />

knowledgeable and experienced<br />

pupil master. I am<br />

looking forward to putting<br />

the skills I have learned into<br />

practice at Roberts Jackson.”<br />

Alistair Ward, Nadia Kerr and Ruth Pearson<br />

Send your “Movers & Shakers” to<br />

j.baskerville@jbaskerville.co.uk<br />

The deadline for the June edition of<br />

The Messenger is 11th <strong>May</strong>


10 Movers & Shakers<br />

Specialist Travel Lawyers moving to Irwin<br />

Mitchell’s Manchester Office<br />

Leading International Personal<br />

Injury Team Expands<br />

National law firm Irwin<br />

Mitchell is boosting the<br />

support it offers to northern<br />

clients who have suffered<br />

serious injury<br />

abroad by bringing its industry-leading<br />

International<br />

Personal Injury<br />

team to its Manchester office.<br />

A new team of specialist<br />

lawyers will be established<br />

in the office from April, led<br />

by Manchester-born Cheryl<br />

Palmer-Hughes, who joined<br />

Irwin Mitchell in 2008 as a<br />

paralegal, based in Birmingham.<br />

Cheryl, who is now an<br />

Associate Solicitor, specialises<br />

in dealing with<br />

claims for people who have<br />

been seriously injured<br />

abroad and is particularly<br />

experienced in dealing with<br />

issues of jurisdiction (where<br />

the claim can be brought)<br />

and applicable law.<br />

Providing support to clients<br />

across the UK, the International<br />

Personal Injury team<br />

at Irwin Mitchell, led by<br />

Clive Garner, has over 20<br />

years of experience helping<br />

victims of serious injury or<br />

illness abroad to gain justice.<br />

The team is ranked in<br />

Tier 1 nationally for its International<br />

personal injury<br />

work in the Legal 500 and<br />

Chambers and Partners directories.<br />

The team have won over<br />

£350m in damages for injured<br />

victims and for the<br />

families of those killed<br />

abroad including record<br />

awards for some individual<br />

clients. They have also successfully<br />

pursued a number<br />

of ground breaking precedent<br />

cases through the appeal<br />

courts in England and<br />

abroad including the European<br />

Court of Justice.<br />

Involved in a number of<br />

high-profile cases, the<br />

hugely experienced national<br />

team has represented<br />

victims and the families of<br />

those killed in incidents including<br />

The Herald of Free<br />

Enterprise, Al Dana Dhow<br />

and Costa Concordia disasters,<br />

9/11 and a catalogue of<br />

other notable cases.<br />

The team currently represents<br />

the families of victims<br />

of the Germanwings<br />

tragedy and the families of<br />

22 victims killed in the terrorist<br />

attack in Sousse<br />

Tunisia in June 2015 as well<br />

as nearly 50 injured survivors,<br />

the team represented<br />

families at the<br />

recently concluded inquests<br />

following the incident.<br />

Cheryl said: “It is a really exciting<br />

time to be part of<br />

Irwin Mitchell’s International<br />

Personal Injury team<br />

and this expansion is a big<br />

moment.<br />

Cheryl Palmer-Hughes<br />

“Personally, I am delighted<br />

to be heading back home to<br />

Manchester and getting<br />

closer to my colleagues up<br />

there, as well as continuing<br />

the team’s vital work to provide<br />

the very best legal support<br />

to our northern clients.<br />

I and rest of the team can’t<br />

wait to get started.”<br />

The former Urmston Grammar<br />

School pupil has been<br />

involved in helping many<br />

clients seriously injured<br />

abroad including recently<br />

helping to secure damages<br />

running into 7 figures for 21<br />

British schoolchildren and<br />

adults injured in a coach<br />

crash in France in 2012.<br />

Roy Beckett, Regional Managing<br />

Partner for Irwin<br />

Mitchell’s Manchester office,<br />

said: “The expansion into<br />

the Manchester office is a<br />

great step forward for the<br />

International Personal Injury<br />

team and shows our<br />

determination to evolve the<br />

services we offer to our<br />

clients.<br />

“Having a northern base will<br />

ensure we can boost the<br />

quality of support we provide<br />

to those in that part of<br />

the country, with the ultimate<br />

aim of ensuring they<br />

get the answers and justice<br />

they deserve regarding the<br />

problems they have faced.”<br />

Hilary Meredith Solicitors makes “transformational<br />

appointment” as Peter Watson joins as CEO<br />

Hilary Meredith Solicitors<br />

Limited in Wilmslow has<br />

appointed Peter Watson<br />

as its new CEO as the firm<br />

gears up for a period of<br />

national expansion.<br />

Peter Watson joins from<br />

leading national consumer<br />

firm Simpson Millar.<br />

Peter Watson joined Simpson<br />

Millar in 1992 and has<br />

held the position of Managing<br />

Partner since 1996 and<br />

more latterly Managing Director<br />

of Legal Services following<br />

the acquisition of<br />

Simpson Millar by Fairpoint<br />

PLC in 2014.<br />

In his time as Managing<br />

Partner he took Simpson<br />

Millar from a small 2 office<br />

firm highly dependent on<br />

one client and one work<br />

type to a multi service top<br />

75 national consumer law<br />

firm with 13 offices nationally.<br />

Peter Watson’s arrival will<br />

see founder and current<br />

CEO Hilary Meredith become<br />

Chair of the business,<br />

while the firm has also recently<br />

strengthened its<br />

main board with the appointment<br />

of Zoe Holland,<br />

Managing Director of ZebraLC<br />

as a non-executive director.<br />

Commenting on Peter Watson’s<br />

appointment and the<br />

firm’s strengthened management<br />

team, Hilary<br />

Meredith said: “This is a<br />

transformational appointment<br />

for the business.Over<br />

the last twelve months, we<br />

have enjoyed the highest<br />

profile in our history.<br />

“To maintain our quality<br />

and standards but also to<br />

develop our expansion<br />

strategy we needed strong<br />

leadership from within.<br />

Peter provides this.<br />

“He has developed a very<br />

positive reputation in the<br />

legal sector for the manner<br />

and success in which he had<br />

implemented consolidation<br />

activities. We have known<br />

each other for many years<br />

Peter Watson and Hilary Meredith<br />

and his experience will ideally<br />

complement our ongoing<br />

expansion and growth.”<br />

Added Hilary:“In a market<br />

place overrun with mergers<br />

and acquisitions, Hilary<br />

Meredith Solicitors has remained<br />

fiercely independent.<br />

We now enter very<br />

exciting times ahead in our<br />

plans to grow.”<br />

Commenting on his decision<br />

to join Hilary Meredith<br />

Solicitors, Peter Watson said:<br />

“Hilary Meredith Solicitors<br />

has an outstanding reputation<br />

and great people.<br />

“We will be implementing<br />

an expansion strategy<br />

based on increasing our<br />

market share in existing sectors<br />

and practice areas<br />

while also diversifying and<br />

exploring new opportunities.<br />

All the building blocks<br />

are in place for a period of<br />

sustained growth. It is a<br />

hugely exciting time to join<br />

the business.”<br />

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Implementing Lexcel can help achieve this, and much more.<br />

To discuss the benefits Lexcel can bring to your practice call Tracy Thompson on 07702 040784 or<br />

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Whilst his route from<br />

qualification, to achieving<br />

Duty Solicitor status<br />

(along side his colleague<br />

Anthony Smith only last<br />

month), to now achieving<br />

partnership has been a<br />

quick one, Damian is has<br />

been regarded by Senior<br />

Partners as “a part of the<br />

furniture” and in fact<br />

started his career at Burton<br />

Copeland before the<br />

three current Designated<br />

Members Gwyn Lewis,<br />

Louise Straw and Dan<br />

Weed.<br />

When asked about his career,<br />

his accolade and the<br />

future, Damian responded:<br />

“What have Lewis Hamilton,<br />

Wayne Rooney, Michael<br />

Movers & Shakers 11<br />

Damian Wall becomes the latest to achieve partnership status at Burton Copeland LLP<br />

Phelps, Beth Tweddle &<br />

Leona Lewis got in common?”<br />

“World records? World<br />

champions? X factor?,<br />

scorer of the greatest ever<br />

goal, in a Manchester Derby<br />

I should add.”<br />

“The answer is 1985, the<br />

year they were born, which<br />

is also when I started work<br />

at Burton Copeland and it is<br />

with enormous pride that<br />

32 years later I have been<br />

made partner at the firm I<br />

stated working at age 17 ......<br />

I guess you can work my<br />

age out now!".<br />

When asked about past<br />

changes and the future<br />

Damian commented:"I have<br />

spent a bit of time away<br />

from the mighty BC, but<br />

man and boy I have spent<br />

over 25 years here. The firm<br />

has changed as drastically<br />

and as radically as the world<br />

and the legal landscape,<br />

and hallelujah for that.<br />

Smoking in the office, bad<br />

hair, no mobile phones and<br />

PACE which was so new nobody<br />

had a clue what to do<br />

with it. Ironically when I finally<br />

got round to qualifying<br />

as a solicitor, one of my<br />

pieces of coursework was<br />

on ‘the right to silence’. Despite<br />

the efforts to diminish<br />

the role the defence solicitor,<br />

it is clear to me every<br />

day that the profession is<br />

vital to maintain, uphold<br />

New health partner joins Browne<br />

Jacobson’s Manchester office<br />

Browne Jacobson’s Manchester<br />

office has appointed<br />

leading health<br />

and public law partner,<br />

Gerard Hanratty, into its<br />

expanding health sector<br />

team.<br />

and evolutionise fundamental<br />

social principals of<br />

justice, fairness and mercy"<br />

"I am so grateful to Gwyn,<br />

Louise and Dan for this privilege,<br />

and I also want to<br />

thank Mike Mackey who has<br />

been another tremendous<br />

support throughout my career.<br />

I might have been a little<br />

late in getting here, but I<br />

feel invigorated and encouraged<br />

about the future."<br />

"Unlike sportsmen and<br />

women we lawyers tend to<br />

improve our skill and ability<br />

with age and experience,<br />

especially when in such a<br />

challenging and environment<br />

as there is at Burton<br />

Copeland"<br />

Ranked in Legal 500 for his<br />

administrative and public<br />

law work, Gerard joins from<br />

Capsticks Solicitors in London<br />

where he headed up<br />

both the public law & health<br />

team and the information<br />

law team.<br />

The appointment will support<br />

the growth of the firm’s<br />

healthcare law practice regionally<br />

and nationally<br />

which is considered one of<br />

the leading in the country<br />

by independent experts<br />

Chambers UK.<br />

Gerard’s expertise includes<br />

advising NHS trusts, commissioners,<br />

private healthcare<br />

providers and various<br />

public bodies on a broad<br />

range of issues including<br />

health service reconfiguration<br />

matters, issues relating<br />

to operating as a foundation<br />

trust, information governance<br />

arrangements and<br />

policies and regulatory issues.<br />

He has also supported<br />

NHS bodies and independent<br />

inquiries on various<br />

legal concerns when they<br />

are investigating NHS bodies<br />

governance arrangements.<br />

Browne Jacobson’s health<br />

law team is a recognised<br />

leader in the provision of<br />

legal services to the health<br />

and social care sector and is<br />

a trusted adviser to over 50<br />

NHS bodies, acute trusts<br />

and hospital groups, mental<br />

health and well-being<br />

trusts, ambulance trusts,<br />

commissioning organisations,<br />

health regulators, clinical<br />

litigation organisations,<br />

private sector providers.<br />

They are panel members of<br />

many of the public sector<br />

purchasing consortia.<br />

Gerard will also work closely<br />

with the firm’s public sector<br />

practice which has an extensive<br />

public sector client<br />

portfolio that includes,<br />

amongst others, the Crown<br />

Commercial Service the<br />

Cabinet Office, Department<br />

for Business, Energy &Industrial<br />

Strategy, Department<br />

for Work & Pensions, Welsh<br />

Government and Natural<br />

England.<br />

Gerard Hanratty<br />

Simon Tait, partner and<br />

head of health at Browne<br />

Jacobson said:“It is fantastic<br />

to have someone of Gerard’s<br />

experience on board.<br />

He is a high-calibre lawyer<br />

with a top quality skill set.<br />

He has fantastic experience<br />

in both the health and public<br />

sector, with a deep understanding<br />

of the challenges<br />

faced within the<br />

current NHS landscape<br />

which will be a real advantage<br />

to our existing and<br />

prospective client base,<br />

both locally and nationally.”<br />

Gerard Hanratty added:<br />

“Browne Jacobson has a<br />

first rate reputation for their<br />

health and public sector<br />

legal work and I am very excited<br />

to have the opportunity<br />

to build on that by<br />

continuing to give high<br />

quality legal advice and exceptional<br />

service to our<br />

clients both in the North<br />

West region and UK wide.”<br />

This latest appointment<br />

takes the number of fee<br />

earners across Browne Jacobson’s<br />

five office network<br />

to 500.<br />

What makes a good landing page?<br />

Pay per click and social<br />

media advertising are<br />

good ways of driving new<br />

and relevant visitors to<br />

your website.<br />

However, these channels<br />

cost money for every visit –<br />

so it’s important to pay attention<br />

to where those visits<br />

land on your website. Many<br />

marketers create dedicated<br />

landing pages for this purpose.<br />

Why landing pages?<br />

You will of course have<br />

spent a long time perfecting<br />

your homepage, and it’s<br />

most likely well geared up<br />

for people who have<br />

searched for your brand<br />

name.<br />

However, what if they have<br />

searched for a specific issue<br />

they need legal advice on?<br />

What if they have seen your<br />

ad on social media offering<br />

a particular service? The<br />

homepage may not be the<br />

best choice.<br />

What’s more, creating a<br />

landing page allows you to<br />

tailor the message and content<br />

visitors see, to drive<br />

more conversions.<br />

Tips for encouraging conversions<br />

1. Relevant information –<br />

Copy should reflect the content<br />

of your ad, to help reassure<br />

visitors. For PPC, the<br />

relevance of ad, keyword<br />

and landing page is vital to<br />

achieve high Quality Score.<br />

2. Minimal distractions –<br />

The necessary information<br />

should be on your landing<br />

page, without providing too<br />

many opportunities to click<br />

away and get distracted.<br />

3. Content – Try to keep information<br />

above the fold,<br />

and ‘skim-readable’. Videos<br />

can also help increase engagement<br />

with landing<br />

pages.<br />

4. USPs – Why should the<br />

visitor choose you over your<br />

competitors? Try to summarise<br />

your value proposition<br />

in a standout sentence.<br />

5. Social proof – Including<br />

reviews or testimonials add<br />

another layer of trust for the<br />

visitor and are a powerful<br />

persuasion technique, as<br />

are awards or accreditations.<br />

6. Call To Action – What do<br />

you want visitors to do<br />

next? This should be obvious<br />

the moment you land<br />

on the page, thanks to the<br />

design and wording of a<br />

CTA – and of course, any enquiry<br />

forms should be as<br />

simple as possible.<br />

Testing, testing<br />

Perhaps the biggest benefit<br />

of having dedicated landing<br />

pages for your advertising<br />

is that you can test<br />

changes to the above, without<br />

impacting the journey<br />

of organic or brand visitors.<br />

You can try different wording,<br />

make the CTA more<br />

prominent, or even test a<br />

different design entirely –<br />

your data will help you<br />

work towards better and<br />

better landing pages.


12 Talking Heads<br />

Talking Heads<br />

HM Courts & Tribunals Service has announced a flexible working pilot at six courts<br />

including Manchester Civil Justice Centre. It said this will help it to understand how flexible<br />

hours affect court users, so we asked practitioners “Do you think that flexible working is a<br />

good idea in the courts?”<br />

Fiona Gaskell<br />

Partner & Dispute<br />

Resolution Solicitor<br />

Clough & Willis<br />

The concept of flexible<br />

working is good in theory<br />

but for me several issues are<br />

raised; most notably around<br />

how courts would be<br />

staffed. It goes without saying<br />

that I am all for utilising<br />

the court service more efficiently<br />

and also trying to assist<br />

people as much as<br />

possible. However, many<br />

professional users of the<br />

court system are simply not<br />

able to work flexible hours;<br />

this maybe because of their<br />

own family arrangements or<br />

because employers will not<br />

be entitled to ask their employees<br />

to work out of<br />

hours. This - in turn – could<br />

of course raise health and<br />

safety issues. Also, I would<br />

be uneasy about such a<br />

long working day. Most<br />

lawyers start work at 8am<br />

and I fear that costly mistakes<br />

could be made if they<br />

are still working late into the<br />

evening and are not on top<br />

form due to tiredness.<br />

Nicholas Clough<br />

Partner<br />

Bromleys Solicitors<br />

While at first blush the idea<br />

for longer court hours appears<br />

to be for the right reasons<br />

– to speed up the<br />

process and reduce the<br />

backlog of cases – once you<br />

look further into how it will<br />

affect practitioners and the<br />

public, the more it appears<br />

to be a flawed measure.<br />

There will be a significant<br />

knock-on effect in terms of<br />

the already long hours that<br />

most solicitors and barristers<br />

work, and it’s going to<br />

make the working lives of<br />

those with young families<br />

even more difficult.<br />

Childcare issues still fall<br />

more regularly on the<br />

shoulders of women than<br />

men, and longer hours at<br />

court could make young<br />

mothers in the legal profession<br />

think twice before returning<br />

to work after having<br />

children.<br />

It would also make a<br />

work/life balance more difficult,<br />

especially for single<br />

parents.<br />

In an age where the government<br />

is trying to get the<br />

legal profession to better reflect<br />

the diversity of the<br />

population, this appears a<br />

move that will have the opposite<br />

effect.<br />

It could also raise issues for<br />

claimants and defendants<br />

with families having to attend<br />

court if they have no<br />

childcare cover.<br />

This could mean longer<br />

court hours have the opposite<br />

effect to that intended –<br />

with cases being adjourned<br />

because parties are unable<br />

to attend hearings.<br />

Nyssa Crorie<br />

Employed Barrister<br />

Express Solicitors<br />

Members of the bar already<br />

work long and unsociable<br />

hours, conscientiously<br />

preparing for hearings and<br />

drafting paperwork (in addition<br />

to time spent travelling<br />

the length and breadth of<br />

the country).<br />

To expand court sitting<br />

times will place an insufferable<br />

strain on our working<br />

practice. The scheme will severely<br />

disadvantage those<br />

with parental responsibilities;<br />

primarily women. I<br />

echo entirely the comments<br />

of the Chairman of the Bar,<br />

Andrew Langdon QC: “It is<br />

hard to see how these plans<br />

sit with the Government’s<br />

commitment to improving<br />

diversity in the profession<br />

and the judiciary”.<br />

A spokesperson for HMCTS<br />

has confirmed a desire to<br />

“improve access to justice<br />

for everyone by making the<br />

service more convenient for<br />

working people”; I suspect a<br />

more effective solution<br />

would be to re-open some<br />

of the 200+ courts that have<br />

closed in the last 7 years.<br />

I urge court users in all capacities<br />

to actively oppose a<br />

widespread implementation<br />

of the flexible operating<br />

hours scheme.<br />

Peter Lees<br />

Senior Associate<br />

Squire Patton Boggs (UK)<br />

LLP<br />

The civil court day is currently<br />

five hours’ long. Extending<br />

the day to eight<br />

hours could mean that<br />

many hearings which are<br />

now listed for two days can<br />

be heard in one day, saving<br />

considerable time and<br />

costs. Longer opening<br />

hours could therefore be a<br />

good thing for civil litigation.<br />

But this is just one example.<br />

Would it really be better for<br />

everyone involved in a 10-<br />

day trial to be in Court every<br />

day until 7pm?<br />

Will judges be available and<br />

willing to sit for trials of this<br />

length?<br />

There is also the question of<br />

how much “flexibility”<br />

longer sitting hours will<br />

bring. It is not practicable<br />

for courts to stay open late<br />

on an ad hoc basis: and it is<br />

not just the judge, the parties<br />

and their lawyers who<br />

need to consider the impact<br />

on their lives outside the<br />

court, including childcare, it<br />

is all court staff.<br />

There is a risk that “flexible<br />

working”, far from being a<br />

way of working that suits an<br />

employee’s needs as the<br />

Government envisages, will<br />

simply become longer<br />

working hours.<br />

There are therefore many<br />

unanswered questions. For<br />

that reason, a pilot scheme<br />

has to be welcomed as an<br />

opportunity to establish if,<br />

in practice, longer opening<br />

hours lead to any tangible<br />

improvement in access to<br />

justice and convenience for<br />

everyone who works for, or<br />

interacts with, the courts.<br />

Paul Jonson<br />

Managing Partner<br />

Pannone Corporate LLP<br />

Flexible hours is in theory<br />

laudable and to be welcomed<br />

in principle however<br />

I do have reservations<br />

around the practicalities.<br />

Out of hours hearings may<br />

involve anti-social hours for<br />

legal representatives ( and<br />

court staff) and may also increase<br />

costs. Will clients be<br />

receptive to court hearings<br />

that take place either very<br />

early or later in the day?<br />

Some parties may have to<br />

travel long distances to<br />

reach court and therefore<br />

an early start time for a<br />

court hearing may require a<br />

party to leave home very<br />

early in the morning ( or<br />

travelling home late at night<br />

if the hearing takes place<br />

later in the day). These may<br />

not easy arrangements to<br />

make for some people.<br />

Where I think the focus<br />

needs to be is on IT investment<br />

in the courts and the<br />

ability to hear certain cases<br />

remotely or by telephone.<br />

That, in my opinion, is the<br />

key to offering more flexibility<br />

and would be attractive<br />

to many court users.<br />

Jeff Lewis<br />

Partner, Head of<br />

Litigation - Manchester<br />

Brabners LLP<br />

There's no doubt that flexible<br />

Court hours will help litigants<br />

who can't attend<br />

Court during the normal<br />

day, but it's important that<br />

hearings are listed out-ofhours<br />

only if the litigants<br />

want that. Many litigants<br />

will be unable to attend<br />

Court outside of the normal<br />

day, and they should not be<br />

forced to attend Court at a<br />

time that does not work for<br />

them.<br />

We also need to remember<br />

that it may not always be<br />

possible for lawyers to attend<br />

out-of-hours hearings.<br />

Some lawyers have childcare<br />

commitments preventing<br />

them from working<br />

outside of the normal day;<br />

for others it may be impracticable<br />

to travel to Court for<br />

an early morning hearing or<br />

to travel home late at night.<br />

Similarly, it would be wrong<br />

just to assume that Judges<br />

will be able to sit outside of<br />

normal Court hours. They<br />

too might be unable to<br />

work outside of normal<br />

hours (indeed, they may<br />

have taken a job at the<br />

Bench precisely for that reason).<br />

So, for me, it’s a cautious<br />

welcome to the pilot<br />

scheme.<br />

Zara Poulter<br />

Barrister<br />

Deans Court Chambers<br />

The attitude towards flexible<br />

working varies across<br />

the different perspectives<br />

that can be taken.<br />

On one hand, the time pressures<br />

imposed on advocates,<br />

solicitors and court<br />

staff will be increased. A late<br />

finish at court compiled<br />

with travel time will inevitably<br />

mean the working<br />

day is extended and create<br />

obvious obstacles to home<br />

life, causing hardship and<br />

prejudice to those professionals<br />

with children.<br />

Yet, it may allow people to<br />

accommodate court appearances<br />

around their<br />

working lives, much like<br />

people attend medical appointments<br />

after normal<br />

working hours. This would<br />

assist many litigants and<br />

witnesses.<br />

These considerations can<br />

only really be determined<br />

by practical experience. The<br />

pilot scheme will demonstrate<br />

whether flexible<br />

working will assist or hinder<br />

the workings of our courts.<br />

Alison Loveday<br />

Chief Executive<br />

Berg<br />

We are all working in an<br />

ever more flexible and connected<br />

world. Industries<br />

must adapt and the legal<br />

profession is no different.<br />

Flexible hours may well suit<br />

court users (in terms of individuals<br />

and businesses), as<br />

they can factor in court appearances<br />

more easily to<br />

suit their lives and working<br />

day.<br />

I am not sure, however, how<br />

this arrangement will impact<br />

upon the lawyers who<br />

attend court to represent<br />

their clients, given that this<br />

profession is already well<br />

known for its long hours<br />

culture. Will the flexible<br />

hours at court simply result<br />

in even more ‘hours on the<br />

job’?<br />

Also, so far as the court staff<br />

are concerned, many will be<br />

used to working fixed hours<br />

and will need to be fully<br />

consulted about a change<br />

in their working patterns,<br />

which may well have significant<br />

impact on things like<br />

childcare or other family responsibilities.


14 Pro Bono Feature<br />

Pro Bono in Manchester<br />

The Manchester Legal Awards highlighted the innovative and ground-breaking<br />

Pro Bono activity undertaken by some of the city’s firms, chambers and academic<br />

aorganisations. The following schemes were all shortlisted in the MLA <strong>2017</strong>...<br />

University of Manchester Dementia<br />

Legal Clinic<br />

Winner of the Pro Bono<br />

Award <strong>2017</strong>, The Dementia<br />

Legal Clinic – the first<br />

of its kind in the UK – is<br />

operated by the University’s<br />

Legal Advice Centre<br />

in association with Making<br />

Space, a national charity<br />

and leading provider<br />

of adult health and social<br />

care services.<br />

It was established by Neil<br />

Allen, a barrister and Senior<br />

Lecturer at the University,<br />

who has been a trustee of<br />

Making Space since 2009. In<br />

2015, he set up a pilot programme<br />

with the charity<br />

when the Government was<br />

launching the latest phase<br />

of its ‘Dementia Challenge’,<br />

and the success of the clinic<br />

quickly led to it becoming a<br />

weekly fixture within the<br />

Legal Advice Centre’s wider<br />

practice.<br />

Under Neil’s supervision,<br />

Manchester law students<br />

advise on cases over Skype<br />

video links to Making Space<br />

‘hotspots’. This enables<br />

them to speak to clients in a<br />

comfortable, familiar and<br />

dementia-friendly environment,<br />

with the right people<br />

there to offer support. This<br />

makes justice much more<br />

accessible for the clients.<br />

The clinic takes a holistic approach<br />

to client care – as<br />

well as looking at the legal<br />

issues a person faces, it can<br />

offer communication and<br />

wellbeing support through<br />

its partnership with Making<br />

Space, as well as a fast-track<br />

to the Admiral Nursing Service<br />

which can give expert<br />

practical, clinical and emotional<br />

support to families<br />

living with dementia.<br />

In partnership with Making<br />

Space, the health and social<br />

care charity, it offers up to<br />

three services for families,<br />

depending upon their requirements:<br />

(a) legal advice<br />

on dementia-related issues,<br />

(b) access to admiral nursing<br />

advice, and (c) communication<br />

and activity advice.<br />

The legal service is provided<br />

in person or via skype at the<br />

Neil Allen with one of the students from<br />

the Dementia Clinic at MLA <strong>2017</strong><br />

University and at a range of<br />

hotspots around the country<br />

on the following matters:<br />

Advance decisions to refuse<br />

treatment;<br />

Community care assessments;<br />

Continuing healthcare eligibility;<br />

Disputes around mental capacity;<br />

Lasting powers of attorney;<br />

Court of Protection;<br />

Deputyship;<br />

Deprivation of liberty safeguards<br />

(DoLS);<br />

Disputes around best interests<br />

for those who lack capacity;<br />

Provision of care (in relation<br />

to care homes);<br />

Adult safeguarding.<br />

In addition to the regular<br />

training that students must<br />

undertake to work in the<br />

clinic - which covers areas<br />

such as interview skills, professional<br />

ethics, and drafting<br />

advice - all students<br />

who wish to take part in a<br />

dementia case undertake<br />

separate specialist training.<br />

As well as becoming Dementia<br />

Friends, this training<br />

– provided by people living<br />

with dementia, lawyers and<br />

co-ordinators from Making<br />

Space – gives students a<br />

much greater awareness of<br />

the sensitive issues, as well<br />

as an understanding of how<br />

to deal with vulnerable<br />

clients.<br />

The clinic’s success has also<br />

been thanks to the commitment<br />

of volunteer lawyers<br />

from local firms, who supervise<br />

the students – they are<br />

playing a key role in the clinical<br />

legal education of the<br />

next generation of lawyers.<br />

Neil Allen commented<br />

“There can be no doubt that<br />

it meets a growing need -<br />

hardly a day goes by where<br />

dementia related issues do<br />

not appear in the media,<br />

and it is a hot topic for research,<br />

including within our<br />

university. With people living<br />

longer, advanced planning<br />

for one’s old age is<br />

becoming much more common<br />

and this is becoming<br />

one of our biggest practice<br />

areas.”<br />

“The simplicity of our model<br />

means that it can be replicated<br />

across any number of<br />

areas to help various sections<br />

of the community. This<br />

is something that we hope<br />

to do in the coming year by<br />

establishing a specialist<br />

clinic in partnership with<br />

the Deafness Support Network<br />

to help members of<br />

the Deaf community.”<br />

Browne Jacobson bespoke mentoring<br />

scheme for <strong>MM</strong>U students<br />

In January 2016 Browne<br />

Jacobson and Manchester<br />

Law School at Manchester<br />

Metropolitan University<br />

(<strong>MM</strong>U) partnered to<br />

launch a bespoke mentoring<br />

scheme for students<br />

studying for their law degree.<br />

The scheme is aimed at providing<br />

students with access<br />

to dedicated mentoring<br />

support from qualified<br />

lawyers based in Browne Jacobson’s<br />

Manchester office<br />

who would guide them<br />

through the crucial stages<br />

of their legal career including<br />

becoming a Newly<br />

Qualified solicitor (NQ),<br />

share their own expertise<br />

on the subject and act in a<br />

counsellor and career advisor<br />

capacity. This is a<br />

ground-breaking initiative<br />

as it’s the first time <strong>MM</strong>U<br />

had partnered with an external<br />

law firm in this way.<br />

Manchester partner and architect<br />

of the scheme<br />

Nichola Evans was keen to<br />

develop a mentoring<br />

scheme in the North West<br />

which focused on the needs<br />

of students in the higher education<br />

sector. As a former<br />

mentee she has first-hand<br />

experience of the value a<br />

mentoring scheme can<br />

bring to both mentees and<br />

mentors. In addition, a large<br />

number of students who attend<br />

<strong>MM</strong>U come from a<br />

socio-economic background<br />

where they are the<br />

first in the family to attend<br />

university and have no connections<br />

at all with the legal<br />

profession. Lastly, a key goal<br />

in <strong>MM</strong>U’s teaching is developing<br />

educational confidence<br />

amongst their<br />

students by focusing on improving<br />

self-belief and selfconfidence.<br />

Both organisations believed<br />

that a mentoring initiative<br />

would enhance this, and<br />

help the students identify,<br />

reflect upon, and build confidence<br />

in their overall skills<br />

development. Nichola commented<br />

“We are very aware<br />

of our corporate social responsibility<br />

and are committed<br />

to supporting our<br />

local communities. Manchester<br />

has one of the most<br />

dynamic legal markets outside<br />

London so I am really<br />

pleased we are involved in<br />

what I believe will be a very<br />

rewarding scheme and a<br />

real boost to those students<br />

keen to pursue a successful<br />

legal career.”<br />

They developed a 5 step<br />

process to ensure there was<br />

sufficient buy-in from internal<br />

and external stakeholders.<br />

These included: Stage 1:<br />

Informal discussions were<br />

held with Browne Jacobson<br />

lawyers in the Manchester<br />

office to determine levels of<br />

interest Stage 2: A formal internal<br />

recruitment drive was<br />

undertaken to enlist up to<br />

10 mentors. All ten positions<br />

were filled within an<br />

hour of the campaign going<br />

live. Stage 3: Discussions<br />

with the firm’s HR team<br />

were held to assist in designing<br />

the mentoring<br />

scheme. Elements included<br />

outlining the obligations for<br />

both mentors and mentees<br />

and the implementation of<br />

sufficient checks and balances<br />

to ensure the scheme<br />

has sufficient business<br />

rigour. Stage 4: Prior to the<br />

student application window<br />

for the programme opening,<br />

Jenny Kerr, a HR Advisor<br />

at the firm ran a taster workshop<br />

for 25 students from<br />

<strong>MM</strong>U to give them fresh insight<br />

into firm’s recommendations<br />

for legal CVs as well<br />

as tips on training contract<br />

application forms. Stage 5:<br />

<strong>MM</strong>U undertook a matching<br />

process where applicants<br />

were encouraged to<br />

submit application forms<br />

supplemented with CVs.<br />

These were reviewed and<br />

ten students were matched<br />

with mentors at the firm.<br />

The scheme was extremely<br />

well received with students<br />

from across all years of the<br />

University’s LLB programme<br />

applying. Ten undergraduate<br />

applicants were successfully<br />

matched up with ten<br />

mentors from Browne Jacobson<br />

– these ranged from<br />

partner to junior level and<br />

Nichola Evans<br />

the success of the scheme<br />

means it will be extended in<br />

<strong>2017</strong> to support 17<br />

mentees.<br />

The benefits for mentees<br />

taking part in the scheme<br />

means they can call upon<br />

the experience and knowledge<br />

of qualified lawyers<br />

from one of the UK’s leading<br />

law firms and have access to<br />

an invaluable network of<br />

legal professionals for those<br />

starting their career, The<br />

scheme also gives the<br />

mentees the opportunity to<br />

gain new perspectives on<br />

career goals and ambitions<br />

and a real insight into the<br />

skills and attributes needed<br />

by a modern lawyer.<br />

The mentors have found the<br />

programme equally valuable<br />

by being able to pass<br />

on their knowledge and expertise<br />

and develop their<br />

own leadership and management<br />

skills.<br />

Catherine Little, Head of<br />

Manchester Law School at<br />

<strong>MM</strong>U added: “The mentoring<br />

scheme is vital in helping<br />

to develop the social<br />

and cultural capital that<br />

some of our students need.<br />

The dedication and commitment<br />

of the staff at<br />

Browne Jacobson, to our<br />

students, is invaluable. The<br />

mentoring scheme helps us<br />

greatly in transforming our<br />

students’ lives and expectations.”


Freshfields’ Legal Services<br />

Centre and Asylum Support<br />

Housing Advice (ASHA)<br />

<br />

Freshfields’ Legal Services<br />

Centre (LSC) provides<br />

valuable pro bono assistance<br />

to Manchesterbased<br />

Asylum Support<br />

Housing Advice (ASHA)<br />

The charity, which is part<br />

of the Greater Manchester<br />

Immigration Aid Unit, advises<br />

asylum seekers who<br />

have had their initial applications<br />

refused, who<br />

have exhausted the appeal<br />

process, and whose<br />

status renders them<br />

homeless and destitute.<br />

For half a day each week,<br />

four volunteers from the<br />

LSC sit with individual<br />

clients and help them complete<br />

housing and support<br />

applications, lodge appeals<br />

and write letters to the<br />

<br />

Home Office. They also do<br />

some translation.<br />

All four volunteers underwent<br />

training from an ASHA<br />

representative and attended<br />

a one-day conference<br />

on asylum support.<br />

One strand of the initiative<br />

is to make a lasting difference<br />

to the communities in<br />

which we work by supporting<br />

access to justice and opportunity.<br />

The strategy aims<br />

to support a number of<br />

groups, including refugees,<br />

in a number of ways, including<br />

pro bono advice, advocacy<br />

and volunteering.<br />

In the summer of 2015,<br />

Freshfields established its<br />

first Global Centre in Manchester.<br />

The LSC was the<br />

first of many business-support<br />

functions to move in.<br />

During their inductions,<br />

new LSAs learned about the<br />

firm’s responsible business<br />

strategy and were asked to<br />

identify a community initiative<br />

that chimed with it.<br />

Many called for greater support<br />

for homelessness and<br />

destitution – a growing<br />

problem in the city.<br />

Freshfields has a longstanding<br />

advocacy scheme in<br />

London where our dispute<br />

resolution associates represent<br />

asylum seekers in their<br />

appeals before the Asylum<br />

Support Tribunal. The appellants<br />

are referred from<br />

asylum-support organisations<br />

based not only in London<br />

but also elsewhere in<br />

the UK. Working with ASHA<br />

meant we could get involved<br />

earlier in the asylumsupport<br />

process and meet<br />

both our responsible business<br />

strategy and the<br />

wishes of our employees.<br />

The idea of providing pro<br />

bono support to ASHA was<br />

pitched to the firm’s global<br />

pro bono partners, Head of<br />

the LSC Olivia Balson, and<br />

Global Centre Director<br />

Anup Kollanethu, who all<br />

supported the proposal<br />

wholeheartedly.<br />

A<br />

In fact,<br />

their support for the initiative<br />

was so strong that the<br />

senior managers involved<br />

encouraged the LSAs to<br />

take time out of their working<br />

day to help ASHA. This<br />

was in contrast to other pro<br />

bono initiatives where people<br />

contributed their time<br />

outside working hours.<br />

Freshfields has helped<br />

ASHA support 39 of its<br />

growing number of clients,<br />

five of whom had dependent<br />

children. And in 19<br />

cases, the work carried out<br />

by the volunteers ensured<br />

that homelessness was prevented.<br />

“As a small charity, ASHA<br />

has only a couple of paid<br />

employees and relies heavily<br />

on a small number of volunteers<br />

to help people who<br />

need its services,” says Maria<br />

Houlihan, Service Manager<br />

at ASHA. “The charity’s<br />

clients are typically vulnerable<br />

and unrepresented, and<br />

have little access to financial<br />

or legal support from anywhere<br />

else. By providing pro<br />

bono support, Freshfields is<br />

helping to ensure that such<br />

valuable services continue<br />

to be available to the local<br />

community.”<br />

With much of the 2016 Immigration<br />

Act still to come<br />

into force, ASHA’s clientbase<br />

is likely to expand further,<br />

making Freshfields’<br />

support even more valuable.<br />

Working with ASHA has<br />

given the volunteers valuable<br />

learning opportunities.<br />

They have gained face-toface<br />

experience with ASHA<br />

Pro Bono Feature 15<br />

clients and have put what<br />

they have learnt during<br />

their time in the LSC into<br />

practice.<br />

“The opportunity to gain<br />

face-to-face experience<br />

with ASHA clients has been<br />

really enriching,” says LSA<br />

Laura Sanders. “And it’s<br />

helped to put what I’ve<br />

learnt during my time in the<br />

LSC into practice.”<br />

Her colleague, Lizzy Eritobor,<br />

agreed, commenting:<br />

“It’s a good way of improving<br />

my client focus. And I<br />

get an insight into how we,<br />

as a law firm, can help make<br />

a significant difference to<br />

peoples’ lives. It’s a very positive<br />

experience.”<br />

The initiative has also acted<br />

as a forerunner to the upcoming<br />

launch of a similar<br />

programme in <strong>2017</strong>, which<br />

will encourage each of<br />

Freshfields’ offices to focus<br />

their efforts around<br />

refugees in a way that best<br />

fits with their people and<br />

existing relationships. This<br />

may be through pro bono<br />

advice to individual<br />

refugees, community investment<br />

support for<br />

refugees in host countries,<br />

diversity input to support<br />

the recruitment of refugees<br />

or general support to<br />

refugee organisations.<br />

Greater Manchester<br />

Law Centre<br />

Against a backdrop of cuts<br />

and closures, the Greater<br />

Manchester Law Centre<br />

opened its doors last year<br />

- an inspiration for grassroots<br />

community organising.<br />

This is their story.<br />

Across the ten districts of<br />

the county of Greater Manchester<br />

there used to be<br />

nine law centres. Following<br />

government and council<br />

cuts just two are left (Bury<br />

and Rochdale in the north).<br />

We said that the downward<br />

spiral cannot be allowed to<br />

continue. We declared publicly<br />

"With your help there<br />

WILL be a law centre for<br />

Greater Manchester".<br />

There IS now.<br />

We had no funds. We had<br />

no premises. But we had the<br />

commitment of people who<br />

share our view - that free, independent,<br />

high quality advice<br />

is crucial for those in<br />

need - and who were prepared<br />

to put their own time<br />

and money towards it.<br />

We created an email list. We<br />

established a Steering<br />

Group (including lawyers,<br />

voluntary sector managers,<br />

trade unionists). We agreed<br />

that we needed a Constitution.<br />

We wrote a Business<br />

Plan and sought start-up<br />

funding.<br />

There were of course huge<br />

obstacles. Greater Manchester<br />

(which isn't just "Manchester")<br />

is an area which is<br />

disproportionately poor.<br />

Child poverty rates are<br />

among the highest in the<br />

country. And Greater Manchester<br />

has become the<br />

flagship for a form of "devolution"<br />

- joining the 10<br />

councils to the local NHS,<br />

delegating an estimated<br />

£2billion health shortfall to<br />

the already cash-strapped<br />

local authorities. There are<br />

well-researched positive<br />

health outcomes from providing<br />

people with high<br />

quality legal advice, but<br />

there isn't so much clear<br />

money to pay for it through<br />

this "GM" cropping.<br />

What exactly did we do?<br />

First there was the "inextricable<br />

circle" - without services,<br />

you don't get funding.<br />

Without funding, you can't<br />

get premises. Without<br />

premises, there aren't any<br />

services. The trick is to do it<br />

all at once. And we did it!<br />

Second we wanted to develop<br />

one particular service.<br />

Without a supervising solicitor,<br />

insurance, advice manuals<br />

or even a computer, it is<br />

difficult. Volunteer advisers<br />

may not be available during<br />

working hours. So we advertised,<br />

found part-time and<br />

retired advisers, trained<br />

them, and got a local solicitor's<br />

firm to take on supervision.<br />

Third we had to beg a building,<br />

and furniture to go in it,<br />

and manage it. This can take<br />

over everything else. You<br />

can forget you are trying to<br />

deliver services (never mind<br />

advocating more generally)<br />

because you have to overcome<br />

the obstacles of utility<br />

suppliers and their competition<br />

companies all trying to<br />

sell the same service,<br />

alarms, intercoms, security,<br />

lift, water, refuse, sanitary,<br />

cleaning... You also need to<br />

find, induct, train and manage<br />

office volunteers, who<br />

can no only open the door<br />

but help give general information<br />

and direction to<br />

anyone calling.<br />

Fourth we had to manage<br />

an organisation. There has<br />

been a huge commitment<br />

by a few volunteer managers,<br />

several of us trying to<br />

maintain full time legal aid<br />

practice at the same time.<br />

But if you say you want to<br />

do it, you can. We have<br />

sought out sessional solicitors,<br />

applied for funding<br />

(successfully gaining a Supervising<br />

Solicitor post for 3<br />

years and a Development<br />

Manager for 18 months),<br />

and attracted over 500 supporters<br />

to our email list, including<br />

over 50 "core"<br />

volunteer advisers, fundraisers,<br />

office volunteers.<br />

Fifth, we have sought sustainability.<br />

By using pro<br />

bono barristers and solicitors,<br />

using students and volunteers,<br />

we intend to<br />

support the advice we give<br />

without needing to rely on<br />

the restrictive nature of declining<br />

state contracts. Volunteers<br />

are the backbone of<br />

the law centre. We will only<br />

sustain it through individual<br />

and community efforts of<br />

people doing it for ourselves.<br />

Over 500 people attended<br />

our Opening Event on 11<br />

February <strong>2017</strong> - held at the<br />

nearby West Indian Sports<br />

and Social Centre, after a<br />

short march with banner<br />

and placards from the centre<br />

itself, where our "Patrons"<br />

Robert Lizar (long<br />

time legal aid lawyer in<br />

Moss Side) and Erinma Bell<br />

(community activist and<br />

prominent justice campaigner)<br />

cut the ribbon - of<br />

"No Access to Justice" - by<br />

declaring that there WILL be<br />

access to justice, here, because<br />

we say there will.<br />

Following this, the gathering<br />

heard from Michael<br />

Mansfield, who called for<br />

more community-led law<br />

centres, and Maxine Peake<br />

(our very own north-west<br />

lawyer as seen on TV), while<br />

the Holy Name primary<br />

school entertained us with<br />

their steel band and the<br />

choir of WAST (Women Asylum<br />

Seekers Together)<br />

called for freedom and justice<br />

for all.<br />

We are not just a law centre,<br />

but a campaign for law centres,<br />

access to the legal system,<br />

and for justice.<br />

And of course we aren't just<br />

looking for pro bono lawyer<br />

support, vital though that is<br />

at present, to keep open the<br />

channel to legal aid, but<br />

also we want their structural<br />

and long term financial<br />

commitment. Our Lawyer<br />

Fund Generation Scheme<br />

calls on all lawyers in private<br />

practice in Greater Manchester<br />

to give us 0.5% of<br />

their salary - and to get their<br />

own firms to do likewise. We<br />

aim to be around for a long<br />

time to come.<br />

If you are interested in<br />

supporting the GMLC<br />

email info@gmlaw.org.uk<br />

and see<br />

www.gmlaw.org.uk.<br />

John Nicholson<br />

Kenworthy’s Chambers


16 Mental Health Feature<br />

Mental Health Awareness Week <strong>2017</strong><br />

8th - 14th <strong>May</strong> <strong>2017</strong><br />

Adrenal Exhaustion - Addicted to Stress?<br />

Nutritional biochemist and stress expert Jeannette Jackson from the<br />

Manchester Stress Institute says that whilst stress in an inevitable part<br />

of life, perpetual exhaustion isn’t.<br />

Inappropriate levels of stress not only affects our health<br />

and wellbeing it can transform our brains to the point<br />

where we become hard wired for addiction. That addiction<br />

could be to food (sugar, salt), sex, gambling,<br />

overeating, alcoholism and even work!<br />

Are you addicted to sugar due to stress? When we feel tired<br />

and exhausted many people reach for high sugar foods for<br />

instant energy, but how do we enjoy the the pressure of our<br />

job without succumbing to stress?<br />

Jeanette Jackson says “Our bodies are wired and primed for<br />

recovery, and we have systems designed specifically to<br />

counteract the chemicals created during stressful periods.<br />

But to enable the body to perform optimally day in, day out,<br />

we need to support it with quality rest, recuperation and relaxation.<br />

If you push it too far, too often it, fatigue is a natural<br />

consequence.<br />

The first step to reducing the impact stress can have on the<br />

body is to acknowledge that the body may be struggling to<br />

reconcile itself daily.<br />

Signs and symptoms of adrenal exhaustion include:<br />

Physical<br />

Fatigue<br />

Insomnia<br />

Body aches<br />

Weight gain<br />

IBS<br />

Cravings for sugar/ salty foods<br />

Difficulty waking in the<br />

mornings<br />

Increased effort to do the<br />

smallest of tasks<br />

Mental / Emotional<br />

Low mood<br />

Apathy<br />

Poor memory<br />

Lack of concentration<br />

Decreased sex drive<br />

Decreased ability to handle<br />

stress<br />

Lack of enjoyment in life<br />

Low immunity<br />

To reduce your stress levels - Feed Your Brain<br />

Diet can influence our mood by altering our brain chemistry.<br />

If you want to boost your energy and mood you have to<br />

feed your brain.<br />

Here are three tips to help reduce stress and improve wellbeing:<br />

1. Take an Omega Fish oil at 11am each day<br />

Research shows that omega fatty acids help to ward off depression<br />

and mood disorders. Omega oils are essential oils<br />

meaning that your body cannot produce them so you must<br />

get them from your diet. The recommended daily allowance<br />

of omega 3 is 1000mg daily.<br />

Ensure your diet is rich in a variety of foods containing<br />

healthy fats such as cold-water fish such as salmon, trout,<br />

cod, anchovies anchovies, clams, oysters, scallops, shrimp,<br />

and squid. Also found in eggs, canola oil, walnuts, flaxseed,<br />

flaxseed oil, soybeans, chia seeds.<br />

2. Eat Antioxidant foods<br />

Eating a diet rich in antioxidants can help protect the body<br />

from the negative effects of stress. Vitamin & minerals that<br />

protect the brain from free radical damage and thus improving<br />

energy, mood and memory.<br />

Minerals are from the earth and essential for human nutrition.<br />

You get minerals from eating the plants from the earth<br />

or eating animals that eat the plants.<br />

Minerals are wide ranging and include potassium, magnesium,<br />

selenium, calcium iodine, zinc and iron and although<br />

we store some minerals in the body such as calcium and<br />

phosphorous, we need a regular supply to satisfy our daily<br />

requirements.<br />

Mineral deficiencies are common in people who eat high<br />

processed diets or areas where the land has been intensively<br />

farmed and the deficiencies can be seen in anaemia<br />

due to iron deficiency, weak bones due to calcium and<br />

phosphorous deficiency and thyroid dysfunction due to low<br />

iodine in the body.<br />

Vitamins also play an important role in supporting the body<br />

as they act as cofactors in producing vital chemicals for the<br />

body - they're like a missing bit of jigsaw that's essential for<br />

our enzymes to work.<br />

To ensure you have a good compliment of vitamins and<br />

minerals on a daily basis - go for the rainbow diet.<br />

Choose a number of coloured food such as red, green and<br />

purple and eat these in your meals until they have gone,<br />

then next buy different colours such as yellow, blue and orange<br />

and eat these until they have gone. This way you are<br />

ensuring a good mixture of vitamins and minerals and extending<br />

your repertoire of foods you buy and eat.<br />

3. Combine Choline, Selenium & Glutathion<br />

Choline is a water-soluble essential nutrient that falls into<br />

the B Vitamin family, Selenium is a trace mineral that has antioxidant<br />

properties and glutathione is an antioxidant that<br />

is produced by the body naturally, which helps the body<br />

fight toxicity and premature ageing.<br />

When combined these three minerals have powerful healing<br />

properties. They are vital to brain health and mood and<br />

also offer the bonus of enhancing the body’s natural detoxification<br />

process,<br />

To reap these brain benefits, ensure you include the following<br />

foods to your diet on a regular basis: Asparagus, avocado,<br />

barley, Brazil nuts, egg yolks, flax seeds, mushrooms,<br />

sundried tomatoes, sunflower seeds, sunflower butter and<br />

walnuts.<br />

Jeannette Jackson is a Nutritional Biochemist, published<br />

author (Penguin Books) and executive health<br />

expert for Inspire Corporate TV a digital multi-media<br />

health and wellness provider.She presents Feeding<br />

The Executive Brain to executive teams across the UK<br />

along with seminars on stress resilience, energy, and<br />

wellness.As a scientist Jeannette also has a specific<br />

interest in neurophysiology and the impact of stress<br />

and pressure on the mental and physical capabilities<br />

of individuals, helping staff to gain supreme stamina,<br />

increased concentration and improve memory recall.<br />

The Manchester Stress Institute<br />

present a range of course to ensure<br />

staff health and wellbeing including:<br />

Health Champion Training<br />

Utilising the enthusiasm of your staff to inspire others to enhance<br />

their health and well-being.<br />

This course allows individuals in your organisation to take<br />

the lead in motivating and inspiring others to make vital<br />

changes in their lives for the benefit of themselves, their<br />

family and the organisation.<br />

Health Champions can then signpost staff to health and<br />

wellbeing policies and initiates; and organise exciting, new<br />

events to engage staff in health, fitness and wellness activities.<br />

Stress Resilience for Staff<br />

People who are more resilient respond better to change and<br />

this course gets to the core of the individual’s cause of stress,<br />

its impact and offers practical coping strategies to help improve<br />

performance at work and enhance mental, physical<br />

and emotional health.<br />

Feeding The Executive Brain<br />

Supreme stamina, optimum concentration and impeccable<br />

memory recall are prerequisites for professionals who work<br />

in high octane environments. This workshop helps to reduce<br />

the impact stress has on the adrenal function by adopting<br />

core principles of optimum nutrition to boost energy and<br />

support restful sleep and help take away the struggle when<br />

working under pressure.<br />

The Corporate Athlete<br />

Many organisations associate high performance with cognitive<br />

capacity and train staff only from the neck up. But if<br />

you are looking for sustained high performance in the face<br />

of ever-increasing pressure and rapid change you’ll need<br />

staff with stamina, energy with the mental AND physiological<br />

capacity to go that extra mile when required.<br />

Whether staff are new to sport, a walker, a runner or whatever<br />

sport they chose, The Corporate Athlete Workshop<br />

helps people get the most out of their fitness and offers<br />

transferable health and wellness skills to take into the office.<br />

For further information on any of the courses please visit<br />

www.ManchesterStress.Com<br />

or email: info@ManchesterStress.Com<br />

@McrStress<br />

The Manchester Stress Institute are offering<br />

readers of the Messenger a 20% off in-house<br />

courses with code Law<strong>2017</strong>


Mental Health Feature 17<br />

Joanne Berry and Nicola<br />

Rostron have recently settled<br />

a case arising from a<br />

significant road traffic accident<br />

in Germany. The<br />

case was unusual in that it<br />

involved a personal injury<br />

action, and a clinical negligence<br />

action.<br />

The Claimant aged 22 at the<br />

time of the accident and<br />

was a serving soldier, sustained<br />

injuries in a road traffic<br />

accident in Germany<br />

when vehicle in which she<br />

was travelling as a passenger<br />

overturned.<br />

The claim was pursued<br />

against the MOD who employed<br />

the driver. She was<br />

not wearing a seatbelt and<br />

damages were agreed to be<br />

reduced by 25%.<br />

The Claimant sustained<br />

spinal injuries that required<br />

surgery on three occasions.<br />

The Claimant continued to<br />

experience back ache and<br />

so it was decided to operate<br />

with an implant.<br />

During surgery the implant<br />

entered the spinal canal<br />

causing neurological damage.<br />

The case against the operating<br />

surgeon was pursued in<br />

order to obviate the effects<br />

of the contributory negligence.<br />

Unusually the clinical<br />

negligence action involved<br />

the same defendant. It was<br />

argued that the majority of<br />

her symptoms and disability<br />

arose from the clinical negligence.<br />

There was an argument<br />

as to what was the<br />

effect of the negligent surgery<br />

and what would have<br />

been the case in any event.<br />

The RTA and Clinical negligence<br />

cases were case managed<br />

together.<br />

The Clinical negligence case<br />

post LASPO and was cost<br />

budgeted whereas the personal<br />

injury case was pre<br />

LASPO and not subject to<br />

cost budgeting.<br />

The Claimant had intensive<br />

rehabilitation but despite<br />

this was left with constant<br />

and permanent back pain<br />

extending into both buttocks.<br />

The right leg and<br />

knee were weak and unstable.<br />

She could walk for 15 to<br />

20 minutes with a stick and<br />

orthotics. Her gait was unsteady<br />

and long distances<br />

required a wheelchair. She<br />

was likely to be dependent<br />

on a wheelchair from age<br />

50.<br />

Her career in the army was<br />

cut short. She had attempted<br />

to return to part<br />

time work but was unlikely<br />

to be able to work beyond<br />

50. She claimed for continuing<br />

care, loss of earnings,<br />

pension, aids and appliances<br />

and accommodation.<br />

There was a claim for orthotics,<br />

physiotherapy, increased<br />

holiday costs,<br />

vehicle and transport costs,<br />

house maintenance, additional<br />

running costs, specialist<br />

sports equipment<br />

and sport physiotherapy.<br />

An employment expert was<br />

engaged to advise as to loss<br />

of earnings, including military<br />

benefits, and pension<br />

loss.<br />

The schedule was drafted<br />

and served prior to the<br />

XX v MoD<br />

Joanne Berry<br />

Nicola Rostron<br />

We all have mental health,<br />

just as we have physical<br />

health. Mental health includes<br />

our emotional, psychological,<br />

and social<br />

well-being, and affects<br />

how we think, feel, and<br />

act. It also helps determine<br />

how we handle<br />

stress, relate to others,<br />

and make choices.<br />

Mental health issues range<br />

from the worries we all experience<br />

as part of everyday<br />

life, to serious long-term<br />

conditions. It can be easy to<br />

dismiss mental health problems<br />

as something that<br />

happen to other people, but<br />

research shows that 1 in 4 of<br />

us will experience them<br />

each year. And the legal<br />

community is no exception.<br />

Many legal professionals are<br />

reluctant to talk openly<br />

about mental health in the<br />

workplace, for fear they may<br />

be perceived as weak or not<br />

coping with the demands of<br />

their role. At LawCare we<br />

know that talking is an important<br />

first step in changing<br />

the way we think and<br />

act about mental health. We<br />

want to get the legal community<br />

talking about mental<br />

health so that anyone<br />

who has a problem can get<br />

support.<br />

We want legal practices to<br />

positively address mental<br />

health issues in the workplace,<br />

but it’s not always<br />

easy to recognise the signs<br />

in people. These are the<br />

common ones to look out<br />

for:<br />

• Out-of-character behaviour<br />

such as irritability,<br />

mood swings, anger or<br />

short temper<br />

• Lack of energy, concentration<br />

and motivation<br />

• Frequent bouts of illness<br />

• Problems with sleeping<br />

• Panic attacks: these can<br />

happen suddenly, and include<br />

feeling sick, short of<br />

breath, shaking, sweating<br />

• Failure to achieve targets<br />

despite apparent commitment<br />

and long hours<br />

• Overconfidence despite<br />

making mistakes<br />

• Withdrawal from usual social<br />

interaction and hobbies<br />

• Deteriorating relationships<br />

with managers and/or colleagues<br />

• Neglect of personal dress<br />

and hygiene<br />

• Increasing use of<br />

alcohol/coming into the<br />

workplace smelling of alcohol<br />

A combination of these behaviours<br />

could mean the<br />

person is experiencing<br />

mental health issues, and<br />

could signal that it’s time to<br />

think about seeking information,<br />

support and reassurance.<br />

Talking about mental health<br />

at work can be difficult. People<br />

can find it helps to be<br />

open, and can feel relieved<br />

that things are not hidden<br />

any more, but they may also<br />

experience negative reactions.<br />

It’s important for people<br />

to remember they are<br />

not alone, and that many in<br />

work have mental health<br />

problems.<br />

It’s a choice to talk about<br />

mental health with colleagues<br />

or employers, there<br />

are no set rules, but it may<br />

help to get the practical<br />

support needed to stay<br />

healthy at work.<br />

For any organisation looking<br />

to implement mental<br />

health and wellbeing programmes<br />

there is plenty of<br />

information and support<br />

available. The Law Society<br />

and the Bar Council are engaged<br />

with improving mental<br />

health and wellbeing in<br />

the legal profession, and the<br />

Bar Council has recently<br />

launched a dedicated website<br />

‘Wellbeing at the Bar’.<br />

The site has plenty of useful<br />

resources, including how to<br />

implement a mental health<br />

and wellbeing policy<br />

Firms and chambers are also<br />

beginning to raise awareness<br />

of mental health issues,<br />

and the support available.<br />

Several Magic Circle firms<br />

participated in the ‘This is<br />

Me’ campaign launched by<br />

the Lord <strong>May</strong>or of London<br />

last year. The campaign is a<br />

platform for employees<br />

who have experienced<br />

mental health problems to<br />

share their stories with others.<br />

People’s attitudes, understanding<br />

and behaviour<br />

towards others with mental<br />

health problems are more<br />

likely to improve if they are<br />

given the opportunity to<br />

learn about mental health<br />

problems from someone<br />

who has experienced them.<br />

Some legal organisations<br />

have trained their staff as<br />

Mental Health First Aiders.<br />

The training course teaches<br />

people how to identify, understand<br />

and help a person<br />

who may be developing a<br />

mental health issue. The<br />

programme was developed<br />

in Australia in 2000, and is<br />

now internationally recognised<br />

in 23 countries.<br />

We need to come together<br />

as a legal community, to<br />

raise awareness and understanding<br />

of mental health,<br />

in order to create healthier<br />

and more supportive working<br />

environments for<br />

lawyers. Although attitudes<br />

are changing, the fact remains<br />

that many people<br />

feel unable to raise mental<br />

health problems at work,<br />

and we need to do something<br />

about this.<br />

Organisations are only as<br />

strong as their people, and a<br />

healthy and productive<br />

workforce where staff feel<br />

valued and supported, will<br />

be more committed to the<br />

organisation’s goals and<br />

perform better in their jobs.<br />

Mental health matters.<br />

Elizabeth Rimmer,<br />

CEO, LawCare<br />

If you would like to talk<br />

about any issue, professional<br />

or personal, call our<br />

free, independent and<br />

confidential helpline 0800<br />

279 6888, 365 days a year,<br />

Mon-Fri<br />

9am-7.30pm,<br />

weekends and public holidays,<br />

10am-4pm. We<br />

have a wealth of information<br />

and resources on our<br />

website<br />

www.lawcare.org.uk<br />

Mental Health Matters in<br />

the Legal Community<br />

change in the discount rate<br />

and redrafted in light of the<br />

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resulted in the claim doubling<br />

in value. The case settled<br />

in the second JSM for a<br />

gross figure of<br />

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! ! ! ! ! ! ! ! ! ! !<br />

Manchester Law Society’s<br />

Professionals’ Dinner Club<br />

Monday 22nd <strong>May</strong> <strong>2017</strong><br />

TIME: 6.00pm for 6.30pm<br />

VENUE: S C E N E Indian Street Kitchen, 4a Leftbank, Spinningfields,<br />

Manchester, M3 3AN<br />

COST: £48.00 including VAT (Includes a welcome drink, 3 course meal and a<br />

half bottle of Wine)<br />

We are delighted to announce that our next Manchester Professionals Dinner<br />

Club is taking place at Scene Indian Street Kitchen in Spinningfields,<br />

your one stop destination for authentic Indian street food.<br />

For further information or to make a booking email<br />

HollieHirst@Manchesterlawsociety.org.uk


18 Charity and CSR<br />

North West Solicitors use St Patrick’s Day event to raise<br />

funds for Cash for Kids<br />

More than £3,700 has<br />

been raised for disabled<br />

and disadvantaged children<br />

across Lancashire,<br />

following support from<br />

law firm Farleys Solicitors.<br />

140 people attended the<br />

firm’s annual St Patrick’s Day<br />

event at Bowland Brewery<br />

in Clitheroe, enjoying a day<br />

of live music, food, a charity<br />

auction and a pint or two of<br />

Guinness!<br />

Prizes on the day were generously<br />

donated by local<br />

businesses and clients of<br />

the firm, including football<br />

tickets, tickets for the races,<br />

music tickets, theatre tickets,<br />

signed memorabilia and<br />

bottles of champagne.<br />

In total, the event raised<br />

£3,710, with the funds<br />

being used by Cash for Kids<br />

to support the charity’s ongoing<br />

projects and range of<br />

services across Lancashire.<br />

Ian Liddle, Partner at Farleys<br />

Solicitors said “This is our<br />

twelfth year of organising a<br />

St Patrick’s Day event and<br />

the response has been phenomenal<br />

once again. From<br />

the excellent prizes that<br />

were donated to our raffle<br />

and auction to the very generous<br />

donations and auction<br />

bids, we are immensely<br />

proud to have raised more<br />

than £3,700 for such a worthy<br />

cause.<br />

“We know that this money<br />

will go a long way to helping<br />

some of the county’s<br />

most disadvantaged children<br />

through the fantastic<br />

work that Cash for Kids do.”<br />

Nikki Thompson, Charity<br />

Manager at Cash for Kids<br />

said:“We would like to thank<br />

everyone involved, for hosting<br />

another great fundraising<br />

event in aid of Cash for<br />

Kids. We have been supported<br />

by Farleys for a number<br />

of years and really value<br />

the relationship we have developed.<br />

This is an amazing<br />

amount which will help<br />

many, many children across<br />

Lancashire.”<br />

With nationally recognised<br />

experts in its key practice<br />

areas of corporate, commercial,<br />

crime, employment and<br />

HR, family, litigation, sports<br />

law, family and private<br />

client. The firm prides itself<br />

on combining legal expertise<br />

with a down to earth approach,<br />

resulting in cost<br />

effective solutions to virtually<br />

any legal issue. The firm<br />

is ranked by the Chambers<br />

and Legal 500 directories as<br />

a leader in each of its core<br />

practice areas, and was<br />

awarded ‘Legal Business of<br />

the Year’ at the 2016 Red<br />

Rose Awards.<br />

Manchester law firm launches Twiddlemuff initiative<br />

for patients suffering from dementia<br />

Clough & Willis Quiz Raises £550 for Bury Cancer<br />

Support Centre<br />

Bury based law firm Clough & Willis has raised £550 at its annual quiz for Bury Cancer<br />

Support Centre which works with those touched by cancer including patients, carers<br />

& relatives.<br />

The event took placed at Elton Vale Sports Club with 29 local business teams taking part.This<br />

year’s winners were I-COM International who scored 56 points followed by runners up Handelsbanken<br />

Bolton who notched up 54 points.<br />

Sale law firm, Slater Heelis<br />

LLP has launched a campaign<br />

to encourage people<br />

to make<br />

‘Twiddlemuffs’ for local<br />

care home residents living<br />

with dementia.<br />

A Twiddlemuff is a double<br />

thickness hand muff with<br />

bits and bobs attached inside<br />

and out, designed to<br />

provide a stimulation activity<br />

for restless hands for patients<br />

suffering from<br />

dementia.<br />

The firm is calling for local<br />

knitting enthusiasts to support<br />

their cause creating a<br />

Twiddlemuff following a<br />

specially designed Slater<br />

Heelis pattern.<br />

The Twiddlemuffs will be<br />

donated to local care<br />

homes, including Sunrise<br />

Senior Living in Hale Barns<br />

and Urmston Manor, The<br />

Knoll Care Partnership and<br />

Faversham House in Urmston.<br />

Chris Partington, Head of<br />

the Private Client team at<br />

Slater Heelis, said:<br />

“Our specialist team work<br />

closely with a number of<br />

local care homes to provide<br />

support on a range of issues,<br />

from wills and the probate<br />

process to Court of<br />

Protection hearings and<br />

Lasting Power of Attorney.<br />

“We came across the novel,<br />

but very useful, Twiddlemuffs<br />

concept recently and<br />

we could immediately see it<br />

was making a huge difference<br />

to people living with<br />

dementia.<br />

“We’ve already had a lot of<br />

people wanting to get involved<br />

and support this<br />

campaign and and it would<br />

be great to have even more<br />

people involved.”<br />

A free guide on how to knit<br />

a Twiddlemuff is available<br />

on the Slater Heelis website<br />

https://www.slaterheelis.co.<br />

u k / n e ws/slater-heelislaunches-twiddlemuffdrive-dementia/<br />

All Twiddlemuffs can be donated<br />

to the campaign by<br />

dropping them off in reception<br />

at Slater Heelis’ Sale<br />

high street location on 16<br />

School Road, Sale M33 7XP.<br />

Lee Marston – partner at Clough & Willis – said: “This year’s quiz was once again a fantastic<br />

success. It was great to see so many people taking part and it is our way of thanking the individuals<br />

and businesses we work with. Lee added: Raising so much for such an important<br />

local charity really added to the occasion and we hope the money helps the centre continue<br />

with its vital work.”<br />

Photo: Dan Beardshall (I-COM), Lee Marston (Clough & Willis), David Powell & Mike<br />

Blackburn (both I-COM)


The Youth Justice System which deals with many of the<br />

most vulnerable and disadvantaged young people is<br />

failing in so many ways, in my opinion. A lack of funding<br />

is causing massive problems. Here are some current<br />

examples:-<br />

1. Over the last few years a large number of custodial institutions<br />

/ secure units / secure children’s homes in the<br />

North West of England have been closed down. This<br />

leaves us in the current parlous position of the only secure<br />

institution in the North West of England being Barton<br />

Moss which caters for under 15 year olds. The situation for<br />

Greater Manchester children remanded to custody therefore<br />

is that vulnerable 15 – 16 year olds go to the secure<br />

training centre at Rainsbrook some 130 miles away in the<br />

South East Midlands. Other 15 – 17 year olds go to<br />

Wetherby in North Yorkshire and sometimes further afield.<br />

Youth Justice<br />

Is the Youth Justice System in Manchester broken?<br />

commitments and physically assisting them in keeping<br />

those commitments.<br />

3. The system of cautioning has been changed. The<br />

process for young people for many years was simple –<br />

subject to seriousness, the basic structure was that for a<br />

first admitted offence was a reprimand, for a second admitted<br />

offence was a final warning and after that there<br />

was a charge and an appearance at court. The situation<br />

has been changed now so that the decision as to whether<br />

to caution is ultimately the responsibility of the police officer<br />

in the case. This can sometimes be left to even a Police<br />

Constable. This leads to wide variations with some young<br />

people cautioned or diverted for very serious matters such<br />

as robbery and burglary and some not diverted or cautioned<br />

for very minor matters such as section 5 public<br />

order.<br />

Other Issues<br />

At the other extreme, new procedures have been brought<br />

in for political reasons. The Government were anxious to<br />

say they had scrapped anti-social behaviour orders (because<br />

this had at one time been a manifesto commitment)<br />

but once in power realised that it would be politically unacceptable<br />

to remove these without replacement. Instead<br />

they brought in an extremely complex and hastily drafted<br />

system of civil injunctions to deal with anti-social behaviour<br />

by young people. The disposals in these cases are not<br />

properly structured with apparent disposals of “detention”<br />

and “supervision” provided for but not defined. Some of<br />

these injunctions contain wording not seen since the early<br />

days of anti-social behaviour orders, purporting to effectively<br />

make it arrestable and imprisonable for young people<br />

to “cause a nuisance or annoyance”, be in groups of<br />

two or more, and other unrealistic prohibitions.<br />

This makes it extremely difficult for family to visit at all and<br />

certainly not on a regular basis. This seems to be against<br />

all of the principles espoused by the Youth Justice Board<br />

that young people in custody should be housed as close<br />

to home as possible. Given that approximately 70% or<br />

more of the young people in custody have mental health<br />

and/ or learning issues, it is particularly cruel to leave<br />

them without family support. There seems no possible rationale<br />

for this policy save for cost saving.<br />

2. There is a lack of funding for support services around<br />

the Youth Offending Service for Court. Two simple examples<br />

can be used to demonstrate this which reflect the<br />

change in policy in relation to Manchester & Salford Youth<br />

Court, and again these changes of policy are based solely<br />

on cost saving.<br />

a. For many years there was a youth psychiatric nurse on<br />

duty for the Courts at Manchester who would attend to<br />

see young people (especially in the cells but also appearing<br />

on bail) with suspected mental health issues. There is<br />

of course an equivalent service for adults appearing at<br />

Court where they are seen by the CPNs (Community Psychiatric<br />

Nurses) – under the MO:DEL Scheme. The service<br />

for youths was withdrawn a few years ago to save funds.<br />

The Youth Offending Service maintained that they would<br />

be able to cover this provision once the psychiatric nurse<br />

had left but they in fact could not. They had assumed that<br />

their healthcare workers could cover this provision but<br />

their healthcare workers were not mental health trained.<br />

Where a young person appears in Manchester in the cells<br />

at Court and has psychiatric problems. There is now nobody<br />

who can see him or her and provide analysis or assistance.<br />

We are therefore in the crazy position where there<br />

is a service for adults but there is not for youths despite<br />

the prevalence of mental health issues in young people<br />

appearing before the Courts.<br />

b. The Bail Support Service – this was a service that was<br />

developed to assist young people on bail, especially those<br />

facing the more serious offences or those who were more<br />

regular offenders. It was a standalone service, not part of<br />

the Youth Offending Service and was separately funded.<br />

The Bail Support Officers (of which there were originally<br />

five at Manchester Youth Court) would conduct home visits,<br />

collect young people and take them to appointments<br />

and also be responsible for bringing young people to<br />

Court to answer their bail. In other words they provided a<br />

great deal of assistance to young people and did everything<br />

in their power to ensure that the young people complied<br />

with their bail conditions and attended court on the<br />

next date of hearing. This service is no longer separately<br />

funded. The responsibilities have been taken on by existing<br />

Youth Offending Service Officers. The result of this is<br />

that effectively none of the above support is now provided<br />

to young people who are on bail support. Effectively<br />

a bail support package now simply imposes extra<br />

obligations on young people such as having to attend<br />

extra appointments with the Youth Offending Service either<br />

at the local office or at the court office. No help is<br />

provided in terms of ferrying young people to appointments<br />

or police stations and no help is provided in terms<br />

of assisting with transport to court on days of court appearances.<br />

The imposition of a bail support package now<br />

makes it more likely that a young person will breach their<br />

bail and therefore be arrested and kept in custody (because<br />

a bail support package creates extra obligations for<br />

young people to breach). In the past the bail support<br />

package did not create extra obligations and provided<br />

valuable assistance in reminding young people of their<br />

Additionally, the system does not work. Lots of diversions<br />

are in place such as restorative justice and other out of<br />

court disposals. In theory this is a great idea to divert<br />

young people from the criminal justice system. However,<br />

as seems always the case in post depression Britain, the<br />

programmes are not properly funded. Effectively young<br />

people are let off without intervention frequently sometimes<br />

simply writing a letter of apology or saying sorry. I<br />

have dealt with several young people where looking at<br />

their antecedent history it appeared it was their first piece<br />

of offending and yet subsequently I found that they had<br />

been diverted on 10 – 15 occasions for offences as serious<br />

as burglary. This means that frequently the young people<br />

don’t understand the seriousness of the situation they are<br />

getting into, don’t understand the implications for them of<br />

offending and are genuinely surprised when they finally<br />

come before a court and discover that they are in serious<br />

trouble.<br />

In my opinion this policy simply undermines the whole<br />

criminal justice system.<br />

The common thread in the above examples is a lack of<br />

funding throughout.<br />

Access to legal advice makes an enormous difference to<br />

people’s lives, reducing poverty and suffering. Successive<br />

cuts in public funding for free legal help have had<br />

a huge impact on the most vulnerable in society and<br />

whilst we cannot seek to fill the gap left by these cuts,<br />

helping vulnerable people must be a priority.<br />

The Access to Justice Foundation aims to help these people<br />

by raising funds and distributing them to organisations that<br />

support those who need legal help but cannot access legal<br />

aid or afford to pay.<br />

As a lawyer you will know that access to justice is about people<br />

who need help to enforce their rights. From the case of<br />

a landlord who won’t fix the damp in a rental property, resulting<br />

in cockroaches in the children’s lunch boxes, to the<br />

mother, a victim of domestic violence, who was told by the<br />

local authority that her children could be put into foster care<br />

but that they would not house her because whilst her children<br />

and husband were British, she was not. Without the<br />

means to enforce the rights that people have, the rights<br />

themselves are meaningless. Free legal advice provision is<br />

vital. With access to even a one off piece of legal advice,<br />

many of these issues could be avoided.<br />

The Access to Justice Foundation is working closely with the<br />

pro bono and free legal advice sector to help secure the free<br />

legal advice services that exist and to extend services to<br />

parts of the country where none exist so that vulnerable<br />

people can access the help they need in order to enforce<br />

their rights.<br />

There are three main ways lawyers can help the Access to<br />

Justice Foundation:<br />

1) Unclaimed Client Accounts – It’s Not Just Peanuts<br />

Unclaimed client account balances become an annoyance<br />

for firms as they must be analysed and explained to auditors<br />

Whilst the legislation dealing with these matters has been<br />

hastily and poorly drafted, the effect is to put young people<br />

in extremely difficult situations and make it highly<br />

likely that they will be repeatedly arrested and eventually<br />

imprisoned for non-criminal behaviour.<br />

Conclusion<br />

Overall therefore the provision of support and services for<br />

young people has been much reduced, and a system has<br />

developed where young people often don’t appear in<br />

court until the damage has already been done and they<br />

are hardened offenders and then imprisonment follows.<br />

That imprisonment is in institutions far away and the<br />

young person is effectively isolated from their family and<br />

further damage is done.<br />

At the same time as this is happening the civil injunction<br />

system that has been brought in risks effectively criminalising<br />

young people who have not carried out significate<br />

criminal offending and who could be worked with in a different<br />

way.<br />

Rob Moussalli<br />

Youth Court Specialist<br />

Burton Copeland LLP<br />

Supporting the Access to Justice Foundation<br />

each year. Law firms can donate these dormant client account<br />

monies to the Foundation. The Foundation is able to<br />

provide indemnities for these donated funds. Individually,<br />

dormant client accounts may only hold small amounts of<br />

money, but the money can really add up. In 2015 this project<br />

raised over £200,000.<br />

2) Pro Bono Cost Orders<br />

If a civil case is won with pro bono help, pro bono costs can<br />

be ordered by the court, or included in settlements. The<br />

costs cover any period when free representation was provided<br />

and the amount is based on what a paying client<br />

would recover. The costs must be paid to the ATJ Foundation<br />

(s194 of the Legal Services Act 2007). We then distribute<br />

the money to projects that give free legal help. Claiming<br />

pro bono costs is a straightforward process; for more information<br />

see our website.<br />

3) Legal Support Trust Events<br />

The third way you can support the Foundation is by taking<br />

part in one of our fundraising events for the North West<br />

Legal Support Trust, who support local advice services in the<br />

North West.<br />

For more information about any of these projects and<br />

for contact details please see our website<br />

www.atjf.org.uk.


20 Management Matters<br />

Management Matters<br />

This column is now into its eighth year and feedback is still good. We would still like to receive observations and ideas for<br />

future issues. Please mail Bill Kirby at billkirby@professionalchoiceconsultancy.com or the publisher Julia Baskerville at<br />

j.baskerville@jbaskerville.co.uk<br />

This month:<br />

Two areas of Compliance and control that if ignored<br />

can bankrupt the practice with costs and<br />

ruined reputation.<br />

We are very lucky with the expertise available through Manchester<br />

Law Society’s buying group Advantage<br />

http://www.manchesterlawsociety.org.uk/mls_advantage/<br />

This month I have worked with two of them<br />

http://www.nasstar.com/ and https://www.xyonecybersecurity.co.uk/<br />

to outline a mutual take on two very hot topics<br />

about which they are expert and others in the group<br />

complement this.<br />

This article announces a free GDPR Awareness and Data<br />

Health Check for MLS Members.<br />

Available contacts<br />

Stephen Robinson (stephen.robinson@xyone.co.uk) – MD<br />

Charlie Edwards (charlie.edwards@xyone.co.uk) – BD (legal)<br />

Nigel Redwood (nigel.redwood@nasstar.com) – MD<br />

Andy Lewis (andy.lewis@nasstar.com) – BD (legal)<br />

First – The Top 10 Threats to UK Law Firms – yes<br />

it’s that Cyber thing again but cannot be ignored. What they<br />

are and how you can tackle them. You do need enforceable<br />

policies and procedures and that is not an IT issue.<br />

Last year it is thought that 73% of the UK’s top firms have<br />

been targeted. This % will only be reduced with proactive<br />

action within the firm. You may be a manager, a partner, a<br />

lawyer or support staff but whether you like it or not it is<br />

your issue. The future of the firm can depend on it.<br />

The Xyone view is that the top 10 are:<br />

1. Inconsistent Approach to Security<br />

2. Like-work, like-home: bringing lax attitudes to the office<br />

3. Testing the system from within<br />

4. Insecure Data<br />

5. Phishing attempts<br />

6. Outdated knowledge of legislation affecting them<br />

(DPA, PECR, GDPR)<br />

7. Home-working opening doors – establishing secure<br />

connections<br />

8. Isolating use of equipment – home/work phone(s),<br />

computers, etc.<br />

9. Software usage<br />

10. Workplace Errors/Human Error in the Workplace<br />

Inconsistent Approach to Security<br />

If the firm’s team is inconsistent the least protective practice<br />

will prevail. The effects can be devastating<br />

- Every time you send an email to a colleague with<br />

sensitive information in (passwords, login details,<br />

and confidential data), their approach to security<br />

is just as important as yours. These details could<br />

be forwarded, stored insecurely, or viewed by<br />

others if any devices with this email accessible is<br />

left unlocked.<br />

- Anything you leave unattended in your work<br />

place could be at risk, depending on how secure<br />

your premises are and whether all employees<br />

have the same approach. I see many firms where<br />

lawyers leave their computers left on when they<br />

are out of the office and overnight. Surveys say<br />

that 30% of staff do this. You can set computers<br />

to log off against time parameters<br />

- The combination of having an open-door and an<br />

unlocked account, client details, numerous<br />

company accounts and internal documents<br />

could be accessed and sent to outsiders in<br />

seconds.<br />

- Social engineering testing identifies a tendency<br />

to click on phishing emails<br />

- Plus falling for unsolicited ploys.<br />

Work life: Home life - bringing lax attitudes to the office<br />

- Increasingly people are working from home,<br />

hopefully with secure links but your physical<br />

desktop is much safer at home therefor one can<br />

relax a bit.<br />

- Even at home we shouldn’t be so free<br />

representing your firm and clients<br />

- Travelling between home and work or visiting<br />

clients presents different threats from careless<br />

talk on the train, logging into insecure wi-fi and<br />

even leaving lap tops<br />

Testing the system from within<br />

- Yes we should have a policy and prove to<br />

ourselves that there is sufficient security. It is a bit<br />

like testing our back up, business continuity and<br />

DR – don’t just rely on others<br />

- Internal security testing is an important measure<br />

for any business of any size to take, but it isn’t<br />

something to do blindly.<br />

- On your IT network – portable executables to<br />

bypass admin privileges, unauthorised remote<br />

access, and installing third-party plugins/<br />

extensions to your browser – come with inherent<br />

risks. Let your own IT and management check it<br />

but to be sure you need to spend some money<br />

with an expert third party. Adopting this role<br />

yourself without the proper skills and tools,<br />

though, could cause some serious damage to<br />

your system – irreversible damage, information<br />

leakage and adverse effects to your work’s<br />

processes – how expensive would that be?<br />

- Go to a qualified third party and get yourself<br />

certified with Cyber Essentials Plus – increasingly<br />

in demand from your corporate clients for the<br />

whole of their supply chain.<br />

Insecure Data<br />

- Our data is only as secure as where it is<br />

stored/hosted. A significant proportion of the<br />

data stored by law firms could be made more<br />

secure simply through switching service<br />

providers (for storage/hosting/communication of<br />

data). Insecure solutions to data storage, both in<br />

the cloud and on local systems, can undermine<br />

the systems integrity.<br />

- This has been one of the reasons for the hike in<br />

cloud based services<br />

- Cloud based and hosted providers also need to<br />

be checked for their security and compliance<br />

- There are at least two main entry points for<br />

attackers - the applications and the solutions in<br />

the cloud themselves. Hosted companies do<br />

spend more time checking and securing this but<br />

we need to be aware.<br />

- It can be poorly-designed applications and poor<br />

controls around access to systems and<br />

information that are controlled by the firm.<br />

- It is worth validating for any/all cloud-based<br />

services you have, that both the solution and the<br />

software you use to access it, are both certifiably<br />

secure to at least sufficient standards required by<br />

your line of work.<br />

- We are all aware of the Drop Box lack of<br />

compliance and being hacked. There are now<br />

alternatives but the compliance and controls<br />

around the new vendors have to be verified. How<br />

do your clients feel about their data being shared<br />

this way.<br />

Phishing attempts<br />

- The legitimacy of the content, along with their<br />

content/sender(s), shouldn’t be the only thing<br />

you are scrutinising whenever you receive an<br />

email.<br />

- Phishing scams can operate through<br />

misdirection, such as including a legitimatelooking<br />

URL which actually links to something<br />

other than what is expected, bearing threatening<br />

warnings or ultimatums aimed at users who<br />

refuse to click the link(s) or provide requested<br />

information.<br />

- Information in emails – even the sender(s),<br />

domains and authenticity of signatures/<br />

accompanying company branding – can be<br />

easily spoofed, so always double-check and if in<br />

doubt, contact the alleged sender directly (via<br />

phone call/seeing them in-person) to see if the<br />

email is genuine.<br />

- Microsoft have a helpful guide which can be<br />

found at: https://www.microsoft.com/enus/safety/online-privacy/phishingsymptoms.aspx,<br />

which details more signs of<br />

phishing and actions that can be taken to report<br />

this.<br />

Outdated knowledge of legislation affecting them (DPA,<br />

PECR, GDPR)<br />

- The European Union’s General Data Protection<br />

Regulation isn’t the only series of guidelines that<br />

your organisation could be fined for, under your<br />

information security and how you handle/share<br />

data.<br />

- The current data protection regulations, particu<br />

larly the Data Protection Act 1998 and Privacy<br />

and Electronic Communications Regulations<br />

2003 (both the responsibility of the Information<br />

Commissioner’s Office) have actionable fines<br />

made every year, with a list of recent fines +<br />

reasoning available from the ICO at<br />

https://ico.org.uk/action-weve-taken/.<br />

- Reviewing your firm’s information storage,<br />

sharing and documenting policies/methods<br />

could be in your best interests – to protect both<br />

your clients and yourselves from potential<br />

exploitation plus the resulting fines.<br />

- GDPR, has to be considered although nor fully


Management Matters<br />

21<br />

effective yet – you may need to designate a Data<br />

Protection Officer, and rethink/consider the<br />

interaction with data from when it is captured to<br />

when it’s deleted or archived and no longer<br />

needed by your firm.<br />

Home-working opening doors – establishing secure<br />

connections<br />

- VPN, Remote Connections, and Secure Login<br />

Areas: all great things that allow flexible working<br />

practice, providing they’re used securely.<br />

- Without security, these tools could be a have a<br />

double-whammy effect of opening up both your<br />

work and home systems to unauthorised ex<br />

ploitation.<br />

- When working remotely is the network you’re<br />

connecting to secure (not an open/public net<br />

work liable to intrusions)<br />

- Where is the data you’re accessing synchronised<br />

with (especially if data hosted on work server/sys<br />

tems is synced to your own work/home PCs) and<br />

are there any programmes requesting access to<br />

the data you use for work on your local machine?<br />

- Policies should be reviewed and updated for<br />

home work, password security and information<br />

security controls.<br />

- Reducing the amount of work-related<br />

information stored and shared on devices<br />

beyond your premises is a good practice.<br />

Isolating use of equipment – home/work phone(s), computers,<br />

etc.<br />

- Once we own a piece of hardware, it’s tempting<br />

to make use of it wherever and whenever we can,<br />

especially if this boosts our performance. But<br />

when considering that hardware in the office<br />

should be vetted to a certain standard, home-use<br />

equipment should not be allowed to pass<br />

through that net.<br />

- Before you use equipment at work, remember to<br />

ask yourself:<br />

• Does this hardware belong here?<br />

• Who owns or has responsibility for the security of<br />

this tech?<br />

• If data stored on the device was breached, who<br />

would be at fault?<br />

Software usage<br />

- Approved-software lists exist to keep you and<br />

your firm safe.<br />

- Using unapproved sources of software, or trying<br />

to bring home-use applications for work could<br />

expose your system.<br />

- It is a great risk to experiment with untested/un<br />

approved applications on your system – it needs<br />

control and authorisation.<br />

- Dodgy software could reduce the effectiveness of<br />

pre-existing security controls and reduce your<br />

likelihood of gaining Cyber Essentials<br />

certification, is it worth it?<br />

Human Error in the Workplace<br />

- Human error is often found to be one of the<br />

largest causes of vulnerabilities in systems. ICO<br />

figures from last year showed that human error –<br />

such as sending details the incorrect recipient,<br />

and knowingly disposing of paperwork/hardware<br />

insecurely was the main contributing factor to<br />

over two thirds of data breaches, or 44% of<br />

breaches in the legal sector.<br />

- Almost half of breaches being down to human<br />

error is an alarming result and something worth<br />

seeking to change.<br />

- Double-checking the email address, telephone/<br />

fax number or physical address of clients –<br />

especially new clients, whose details may not be<br />

auto-populated as you type<br />

- Have set procedures for disposal of sensitive<br />

information, and keeping checklists of<br />

information taken to events/out of the premises<br />

so that nothing is unknowingly left behind.<br />

Second – New Data Protection Legislation<br />

The new Data Protection Regulations (GDPR) comes into<br />

force, across the EU, in <strong>May</strong> 2018. Hoping the UK will be out<br />

of the EU by then is no longer a valid strategy, as the UK<br />

Government has confirmed that GDPR will apply in the UK,<br />

whether we are in the EU or not.<br />

All personal data of any UK or EU based clients must be<br />

managed in accordance with the new regulations, or face a<br />

fine of €20m (or 4% of global turnover). All UK based legal<br />

businesses need to adhere to these regulations for all data<br />

by <strong>May</strong> 2018. We shpuld resally be starting now if we haven’t<br />

already done so.<br />

This deadline seems a long time away, but how many names<br />

are on your database? - 50k, 70k, 100k, more? When did you<br />

last contact them?<br />

Are you prepared to take a risk, or is it more sensible to remove<br />

older clients / information that you are unable to contact<br />

or use? If so then it makes sense to start the process<br />

now.<br />

Nasstar – (contact andy.lewis@nasstar.com )is supporting<br />

firms to ensure they are ready for this legislation by providing:<br />

• GDPR Awareness and Data Health Check<br />

(Free to MLS Members)<br />

• GDPR Technical Check<br />

• Remedial Plan<br />

For more general information on GDPR visit the Nasstar blog<br />

and read our guide on how to ensure you are ready for the<br />

changes coming in <strong>May</strong> 2018. http://blog.nasstar.com/general-data-protection-regulation-guide/<br />

Bill Kirby is a director of Professional Choice Consultancy<br />

offering advice to firms on business issues from<br />

strategy, planning, business development, the effective<br />

use of IT applications and IT hosting for compliance,<br />

business continuity and DR. He can be contacted at billkirby@professionalchoiceconsultancy.com<br />

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22 Local News<br />

The Black Solicitors Network (BSN)<br />

Last month saw BSN North reach its 1st birthday. It has been an exciting<br />

first year as we established the group in Manchester as a platform<br />

for the regions diverse legal community. Awareness of the<br />

work we are doing continues to grow. Many thanks again to Manchester<br />

Law Society, DWF Solicitors and JMW for their generous support<br />

throughout the year.<br />

In April, we also launched our student chapter, known as Grassroots. The<br />

focus of this group is to provide our student members with the best opportunities<br />

in gaining access to the legal profession. To kick-start the<br />

group we held a workshop at BPP Manchester’s campus. The session<br />

started with a summary of the current recruitment situation and how applicants<br />

can position themselves to make the most of each opportunity.<br />

Following this Georgena Clarke, our deputy-chair, who also sits on DWF’s<br />

recruitment panel, gave pointers on the common pitfalls made by interviewees<br />

and way to help you standout. Consideration was also given to<br />

alternative routes into the profession, such as through ILEX and apprenticeships.<br />

Equally important was the issue of setting expectations as to<br />

the realities of life in a law firm and the chances of succeeding. We concluded<br />

the session with a private 1-to-1 CV review, providing each delegate<br />

with a 15-minute mini-strategy session.<br />

chaired BSN’s City of London group since 2008 and brings with her considerable<br />

experience and dynamism. BSN North are very much looking<br />

forward to working with her, Cordella and the wider committee.<br />

We are also seeking volunteers to join the North committee. BSN is open<br />

to all who espouse the virtues of openness and inclusivity. If you would<br />

like to be considered for a position, please write to us at:<br />

bsnnorth@blacksolicitorsnetwork.org.<br />

By joining the committee you will be part of one of the UK’s largest and<br />

influential legal networks (circa 6,000 members). Our members include<br />

students, high-street solicitors, magic-circle partners and members of<br />

the judiciary. To be a committee member you will need to be driven and<br />

ambitious as well as someone who is able to be creative in finding solutions<br />

to challenges.<br />

Similarly, if you would like to join the wider BSN community, please do<br />

not hesitate to contact me on the email address above.<br />

Kyle Blackburn<br />

Chair<br />

Black Solicitors Network<br />

The date for our Summer Social has been confirmed as Thursday, 8th<br />

June and will be held in the early evening. The venue and further details<br />

will be announced in due course.<br />

April also saw one of BSN’s founders, Cordella Bart-Stewart, step down<br />

as CEO of BSN. Cordella will remain an integral part of BSN. Paulette<br />

Mastin is Counsel in the Capital Markets division at Linklaters LLP and<br />

was sworn in as the new Chair of the central BSN group. She formerly<br />

Women in The Law UK, have another resounding success<br />

with Be Bold for Change message on Diversity from<br />

President of the Supreme Court in Manchester.<br />

Women in the Law UK held their first event for <strong>2017</strong> on the 16th March. The Rt. Hon<br />

Lord Neuberger, President of the Supreme Court, accompanied by his wife, Lady Angela,<br />

was the speaker and guest of honour.<br />

Lord Neuberger spoke about the importance of Diversity in the Judiciary which was followed<br />

by a Q&A session with the audience. The evening was hosted by practicing Barrister<br />

Sally Penni of Kenworthy’s Chambers and Vice Chair of The Association of Women<br />

Barristers.<br />

The evening was another resounding success and was attended by guests from the Judiciary,<br />

the Bar, Solicitors and legal academics, and, once again, this event sold out with a<br />

waiting list.<br />

The raffle on the evening raised £1068 for three charities; Breast Cancer prevent, Royal<br />

Free Hospital and RMCH.<br />

To find out more about or join Women in the Law UK and find out about their upcoming<br />

CPD events please email womeninthelaw2012@gmail.com<br />

L-R Lady Neuberger, Lord Neuberger, HHJ Maureen Roddy and Sally Penni<br />

Supporting St Ann’s Hospice<br />

The President’s Charity<br />

Dr Eamonn O’Neal DL,<br />

Chief Executive of St Ann’s<br />

Hospice<br />

Charities and businesses<br />

have traditionally been seen<br />

as separate entities, operating<br />

in very different worlds.<br />

A hospice can’t possibly be<br />

compared with a product<br />

manufacturer; a charity to<br />

support people with dementia<br />

is poles apart from a<br />

solicitor’s firm.<br />

But, as we know, the world<br />

in which we all operate is<br />

ever-evolving, and consequently,<br />

the silos between<br />

sectors are narrowing.<br />

The relationship between<br />

corporate organisations and<br />

the charity sector, for example,<br />

has changed significantly<br />

in recent years, and<br />

the days of well-intentioned<br />

CSR statements being left to<br />

gather dust on a shelf have<br />

long passed.<br />

Canny executives are realising<br />

that working closely<br />

with a charitable cause can<br />

not only benefit a business’s<br />

bottom line, but can also<br />

help increase staff engagement<br />

and enhance the reputation<br />

of a brand – but it’s<br />

not always about making a<br />

financial donation.<br />

An affiliative management<br />

approach which reaches beyond<br />

the office walls allows<br />

business leaders – whatever<br />

their sector – to offer professional<br />

development to staff<br />

in a creatively tangential<br />

manner. Participative managers<br />

improve individual<br />

performance – a well documented<br />

route to raising the<br />

business profile and profitability.<br />

There are many varied ways<br />

companies can work with<br />

charitable organisations.<br />

The best charities like to understand<br />

the motivations of<br />

a business and take time to<br />

recognise the primary reasons<br />

for their support.<br />

They won’t just offer an off<br />

the shelf approach, but will<br />

instead come up with a raft<br />

of suggestions for how you<br />

could work together.<br />

There are lots of ways businesses<br />

can help out, from<br />

joint PR or support of social<br />

media campaigns to offering<br />

volunteering hours or<br />

simply running a bake sale<br />

or adding a collection tin to<br />

a counter or office.<br />

Charities often have volunteers<br />

or staff who can come<br />

and talk to employees<br />

about their cause, and feedback<br />

from businesses we<br />

work with has shown that<br />

team morale is also positively<br />

impacted by charity<br />

work, as staff feel they’re<br />

contributing to something<br />

worthwhile that helps their<br />

local community.<br />

When business leaders encourage<br />

staff to engage<br />

with charities they are also<br />

offering significant CPD<br />

benefits, including helping<br />

colleagues develop clarity<br />

in communication and a<br />

commitment to team action.<br />

So, despite the fact this isn’t<br />

always top of the list when it<br />

comes to running a business,<br />

working with a charity<br />

can be simple to put in<br />

place but can have a tangible<br />

impact on staff, your<br />

brand, and – ultimately -<br />

your bottom line.


Court of Protection 23<br />

Court of Protection – it’s a specialist area<br />

The Court of Protection has been described as “Britain’s most<br />

secretive court” and yet it is a Court that many people have to<br />

deal with, often at times when their lives are in turmoil. If a<br />

loved one is no longer able to make their own decisions because<br />

they lack mental capacity, perhaps due to accident or illness,<br />

then it is likely that the Court of Protection may have to<br />

appoint a deputy to make decisions on their behalf.<br />

The Court of Protection is its present incarnation was created under<br />

The Mental Capacity Act 2005 which came fully into force on 1 October<br />

2007 and was revolutionary piece of legislation for its time;<br />

it placed the individual who lacked capacity at the heart of decisionmaking<br />

by others on their behalf.<br />

Deva City, Salford based Hugh Jones Solicitors are niche COP (Court<br />

of Protection) specialists and since being formed by Hugh Jones in<br />

2013, they have grown into nationally respected specialists in the<br />

COP field, providing services to individual clients who lack mental<br />

capacity and advice to other law firms and local authorities.<br />

The firm’s Head of COP, Liz Hughes, spoke to the Messenger to explain<br />

what her team does, how they interact with other solicitors<br />

and how she sees the future.<br />

Said Liz, “I am delighted that Hugh Jones Solicitors in just four years<br />

has grown so significantly and established itself as a nationally<br />

recognised firm in this niche area. We specialise in all aspects of<br />

mental capacity and Court of Protection work and at the core of our<br />

work is financial decision-making on behalf of people who lack capacity<br />

following appointment of a deputy by the Court of Protection.<br />

Many of our clients have sustained a brain injury as a result of an accident<br />

or clinical negligence. We also have a large number of clients<br />

who lack capacity because they live with dementia, have learning<br />

difficulties or mental health issues - some clients’ lack of capacity is<br />

temporary; the nature of their condition means that their capacity<br />

will be restored in the future.<br />

We have clients at either end of the spectrum of capacity; from<br />

those who can’t make any financial decisions for themselves at all<br />

and at the other end of the scale, clients whose capacity is very<br />

much “borderline.” The latter clients may have a high level of understanding<br />

or be capable of a high degree of input into decisions<br />

made on their behalf and just need the support of a deputy in making<br />

more significant decisions, such as the investment of a damages<br />

award or buying or selling property. Our ethos is such that we make<br />

sure that we are involved as much or as little in the affairs of the<br />

client, as is appropriate with their individual circumstances; we<br />

adapt our decision-making to their situation and don’t insist that<br />

they fit in with what might for them be an inflexible model of running<br />

their affairs.<br />

I am sure that the firm will continue to go from strength to strength<br />

and, as the Court received an average of 2,500 applications per<br />

month in the six months to August 2016, it is likely that the demand<br />

for expertise in mental capacity legal work will remain similarly<br />

high.’<br />

Solicitor Tom Young specialises in advice to local authorities and individual<br />

clients on issues linked to the funding of care and support.<br />

Tom said ‘we are often asked to help by local authorities if a client<br />

is living with dementia and has now reached the point where they<br />

require residential accommodation. Where that person doesn’t<br />

have a family member with legal authority to manage their affairs<br />

then an application to the Court of Protection is going to be required<br />

to ensure that the person’s affairs are dealt with on their behalf<br />

and that charges for their care and accommodation are paid.<br />

We have been asked to help number of these cases and following<br />

successful applications to the Court of Protection we make sure that<br />

our client’s assets and capital are used in their best interests including<br />

resolving outstanding fees for residential accommodation.<br />

We also provide advice regarding care charges to other professional<br />

and family members who are deputies; the rules and regulations regarding<br />

care charges are complex and we are often asked to assist<br />

deciphering these and ensuring that clients are charged appropriately<br />

for any care they receive. “<br />

Liz Hughes<br />

Tom Young<br />

ST. JAMES’S PLACE<br />

WEALTH MANAGEMENT<br />

STEVE OCCLESTON WEALTH MANAGEMENT LIMITED<br />

Senior Partner Practice of St. James’s Place Wealth Management<br />

We firmly believe that planning for a secure future, be it for yourself, your family, or your business,<br />

is one of the most important steps you will ever take.<br />

We appreciate that your financial situation is unique, and therefore if financial advice is to be truly<br />

valuable it must be based on a comprehensive and detailed overview of your financial circumstances.<br />

However, unless your plans are acted upon and regularly reviewed, changes in your circumstances<br />

or the effects of inflation may erode their value.<br />

ASSISTING LEGAL PROFESSIONALS<br />

STEVE OCCLESTON WEALTH MANAGEMENT LIMITED<br />

Senior Partner Practice of St. James’s Place Wealth Management<br />

PA RT N E R S I N M A N AG I N G YO U R W E A LT H<br />

A As a Senior Partner Practice W of St. James’s Place Wealth Management, we can provide you with<br />

a personal wealth management service designed to meet your short and long-term needs. We<br />

can help you reach your financial goals by offering you the appropriate advice and guidance now,<br />

and by ensuring that any plans put in place remain effective in the future no matter how your<br />

circumstances change.<br />

In addition to our expertise we have access to specialists within St. James’s Place Wealth<br />

Management, as well as links with other professional bodies including solicitors and accountants,<br />

thus enabling me to offer you a holistic wealth management service designed to meet both your<br />

short and long-term needs.<br />

This brochure outlines our range of wealth management services and expertise which we are<br />

sure you will find informative in establishing effective ways to protect and enhance your future<br />

prosperity. We very much look forward to building a professional and valuable relationship with you<br />

in the future.<br />

STEVE OCCLESTON WEALTH MANAGEMENT LIMITED<br />

Senior Partner Practice of St. James’s Place Wealth Management<br />

G<br />

Cheshire House, 164 Main Road, Goostrey, Cheshire. CW4 8JP<br />

Telephone: 01477 549138 Mobile: 07976 778494<br />

Email: steven.occleston@sjpp.co.uk<br />

www.sjpp.co.uk/stevenoccleston


MLS ADVANTAGE<br />

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AML Training<br />

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Contact<br />

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D7#! ! (7!)>6!'$(!:,**!7##!)>!,!'$(&!;(&>)&$(>6!;,7,7;#>;!<br />

! ! ! 7# #<br />

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6$9(;!J()*,;'!)>6!)!7,?>,%,9)>;!&#6(9;,$>!,>!'$(&!;'=,>?!$8#&2#)67@!!<br />

!)>6 !)!7,?>,%,9)>;!&#6(9;,$> !,> !'$(&<br />

!;'=,>? ! $8#&2#)67@<br />

!!<br />

>6&)',?),-)#/)3$5+)*/6)@$./?$)')?/&$)$77,.,$"#)'"()+&/7,#'@5$)5'9)7,&?1)<br />

?$)')?/&$)$77,.,$"#)'"()+<br />

)+&/7,#'@5$)5'9)7,&?1<br />

)<br />

K$&!%$&L!<br />

! !<br />

M)**!N)&;'>!O#7;!$>!BP05!30B!3B3A!$&!@-# 7;Q6$9(;6,&#9;@9$@( R<br />

!<br />

Where once third party litigation funding was banned under English Law, it is now a<br />

growing and constantly evolving industry with more and more options for clients to<br />

consider.<br />

Unfortunately obtaining litigation funding can still be a complex and lengthy<br />

process but at Acasta Europe Limited the process has been designed to be as<br />

straightforward as possible. Whilst many clients also require After the Event insurance<br />

in conjunction with litigation funding, if this has been obtained elsewhere we<br />

can still assist with the funding element of the claim and are happy to look at providing<br />

assistance at all stages of the litigation process.<br />

Acasta is able to offer funding for a variety of commercial disputes in conjunction<br />

with Sparkle Capital. Our in house legal team is actively involved in assessing and<br />

considering the merits of any funding proposal. We also offer a funding facility that<br />

has been specially designed to provide assistance for lower value claims as we understand<br />

that such claims cannot often be pursued due to lack of finance.<br />

Emily Thomas<br />

Senior In House Solicitor<br />

Acasta Europe Limited<br />

T: 0800 668 1350<br />

E: emily.thomas@acastaeurope.co.uk<br />

W: www.acastaeurope.co.uk<br />

Mobility<br />

24/7 – 365<br />

Efficient<br />

Flexibility)<br />

)


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--


New! Exclusive Yoga & Pilates Studio Coming Soon!<br />

If you’re anything like us,<br />

one thing that’s always<br />

put you off going to a<br />

much needed yoga or Pilates<br />

class is the lack of<br />

personal attention you get<br />

in large classes.<br />

That and the ‘close proximity’<br />

of the other attendees<br />

(it’s hard to focus on those<br />

tight muscles when you’re<br />

trying to avoid someone’s<br />

arm waving in your face) –<br />

some classes are more like<br />

a full contact combat situation<br />

rather than a peaceful,<br />

focused environment!<br />

If you’re disillusioned with<br />

not knowing whether<br />

your Downward Dog is<br />

going sideways, your Half<br />

Camel is going backwards,<br />

or you’ve never tried yoga<br />

or Pilates before because<br />

large classes and lack of instruction<br />

has always<br />

seemed too daunting to<br />

get started, we’ve got the<br />

ideal solution for you.<br />

Starting in June, Optimised<br />

are opening our<br />

brand new, state of the art<br />

yoga, Pilates, and seminar<br />

studio within our existing<br />

facility that will be specifically<br />

for small group<br />

classes of 6-8 people (as<br />

well as private 1:1 and 1:2<br />

sessions), ensuring plenty<br />

of space and individual<br />

input from our expert instructors.<br />

Not only that, but we’ll<br />

also be adding a projector<br />

and screen to the studio<br />

and we’ll be running a<br />

range of regular health<br />

seminars and workshops<br />

with our expert team of<br />

nutritionists, Doctors, personal<br />

trainers, life coaches,<br />

psychotherapists, and<br />

physical therapists so that<br />

we can answer the burning<br />

questions of the day<br />

when it comes to optimising<br />

your body, your mental<br />

state, your health, and<br />

your performance.<br />

If you want to live a better,<br />

more productive and<br />

higher quality life, this is<br />

the place for you. Here’s<br />

what we’ve got in store:<br />

- Small group classes so<br />

you get more attention,<br />

more space and freedom<br />

to move, and better results<br />

- Free access to mats, lockers,<br />

towels, and our luxury<br />

changing facilities<br />

equipped with showers,<br />

hair dryers and straighteners<br />

so you can freshen up<br />

ready for work or socialising<br />

after your class<br />

- Free access to our state of<br />

the art far infrared sauna<br />

after class<br />

- A range of health and<br />

performance seminars<br />

and workshops, with subjects<br />

ranging from optimising<br />

digestive system<br />

health, effective and<br />

healthy weight loss strategies,<br />

and optimal hormonal<br />

health, through to<br />

living a higher performance,<br />

happier life<br />

Sound good? Great. And if<br />

your workplace or team<br />

could be healthier, more<br />

productive, and more effective,<br />

we’ll also be offering<br />

specific, bespoke corporate<br />

workshops to<br />

address the unique needs<br />

of time limited city centre<br />

professionals.<br />

We’ll be opening the<br />

doors to our new studio in<br />

June. To stay tuned, hit up<br />

the website or our facebook<br />

page, or shoot me an<br />

email (matt@optimisedpersonalwellness.co.uk)<br />

with questions or to register<br />

your interest.<br />

To your lean, healthy, optimised<br />

future,<br />

Matt<br />

For more information<br />

visit www.optimisedpersonalwellness.co.uk<br />

twitter: @mattopwellness<br />

facebook: /optimisedpersonalwellness<br />

Manchester Law Society<br />

Members receive a 10%<br />

discount on personal<br />

training upon production<br />

of their Benefits of<br />

Membership Card<br />

QMS Skin Spa Offer<br />

QMS Skin Spa Offer book a 60 Minute Facial Monday<br />

to Wednesday and get 30% off your booking<br />

Complete Health Clinic – book with Helen and<br />

you will receive complimentary probiotic with<br />

every treatment and nutritional advice.<br />

Please Quote LAWSQMS002<br />

!<br />

We are open 7 days a week 9am till 8pm<br />

! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !!<br />

> ! ! !<br />

Look out in next month for our master class,<br />

! ! ! ! ! ! ! ! ! !!<br />

Educational experience evenings where you can<br />

come with friends to enjoy the products, Learn new<br />

! ! ! ! ! ! ! ! ! ! ! ! ! ! !!<br />

things and have a drink with friends.<br />

? ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !<br />

!<br />

Guests can book online through the<br />

Lowry website if they wish.<br />

Call; 01618274034<br />

!<br />

Email; spa@thelowryhotel.com


October 09<br />

The W<br />

rld<br />

according to Fran<br />

I must admit that after the “magnetic torch ad hoc gift incident” I was getting a bit worried<br />

about Peds and his love for me. When we first met he would often buy me little gifts – perfume,<br />

a book, a nice top, a piece of jewellery and when we moved in together every night<br />

we would go to bed and read for half an hour or have a chat about our day and Peter liked<br />

to have a small night cap of Baileys. He bought two very small, delicate and beautiful cut<br />

glass crystal glasses that we had our night cap out of each night.<br />

never phones unless it is (in his view) a life or death situation. I think he has only phoned<br />

me about four times in his entire life and probably only text me about fifteen.<br />

Here is an example of one of his texts, sent when he wanted a lift home from Bolton train<br />

station as the train was terminating there and not carrying on to Adlington.<br />

I should have guessed the honeymoon was over when one night instead of handing me a<br />

delicate glass of Baileys he handed me the bottle to have a slug out of!<br />

Anyway I am pleased to report that Peds bought me an Easter Egg AND a bottle of prosecco<br />

for Easter!!!<br />

Now onto the mysterious world of Jack!<br />

A very good friend of mine has recently retired and decided to go to France for fourteen<br />

weeks for a long break, just because she now can! She asked me to go and stay with her for<br />

her first week to help her settle in. She is staying in a beautiful little village in the Dordogne,<br />

near to Bergerac so why not I thought! The weather wasn’t fantastic but the scenery, cheese<br />

and wine were, which more than made up for it!<br />

I phoned Peds the first night to tell him that I had<br />

arrived safely – landed in Bergerac airport (aka<br />

barn – see the photo of the luggage “conveyer<br />

belt” where passengers had to move the luggage<br />

from the end of it to avoid a luggage mountain!)<br />

and he told me that rather bizarrely Jack had taken<br />

my bike on the train to work and was going to<br />

cycle to his dad’s from work (Hilton Hotel Deansgate<br />

to Denton) over the next few days as he was<br />

staying at his dad’s and wanted to get fit. Jack and<br />

exercise just do not go together so my mum radar<br />

was up but I was in France so what could I<br />

do…………………?<br />

As you can imagine the network coverage in the<br />

village wasn’t great and so quite often I would miss<br />

texts or calls from people until I was in a networked<br />

area.<br />

One day we went to Duras to visit the chateau and<br />

when we got there I checked my phone and saw<br />

a number of missed calls from Jack and a text asking<br />

me to phone him urgently.<br />

“OMG” I panicked. “What on god’s earth has happened?” Even my friend was worried! Jack<br />

Anyway back to the ulcer – I phoned him and text him back about twenty times. No answer.<br />

I was beside myself and FINALLY he phoned me. Here is how the conversation went:<br />

Me: Jack what on earth is the matter. Is everything alright? What’s happened? I’ll do<br />

what I can to help.<br />

Jack: (grunted) the chain’s come off me bike<br />

Me: (screeched) the chain’s come off me bike? You are in Manchester. I am in France.<br />

What on earth do you expect me to do? Fly home? Ask one of your friends who has a<br />

bike you buffoon (or words to that effect)<br />

Jack: (shouty grunted) I dunno what to do, do I<br />

And proceeded to slam the phone down.<br />

It transpired that he did ask his friend who sorted out the chain.<br />

It transpired, when I got home from France, that he was using the bike, not for exercise purposes,<br />

but because he was massively overdrawn and had no money.<br />

Kids……………………………………………..! Who’d have ‘em?<br />

Fran Eccles-Bech<br />

Chief Executive<br />

Monthly Competition<br />

The QMS Skin Spa at The Lowry Hotel is a world dedicated to your wellbeing.<br />

Styled to perfectly combine relaxation and advanced rejuvenation, our<br />

contemporary urban spa is the first UK hotel spa to feature the award-winning<br />

QMS Medicosmetics Skincare and Spa Treatment Collection.<br />

Located on the first floor of the hotel, the spa features eight expansive<br />

treatment rooms, a relaxation room, sauna facilities, and a dedicated<br />

mani/pedi area. There is also a gym and hair salon. A colonic hydrotherapy clinic<br />

is offered five days a week.<br />

Highlights include the bespoke Signature Treatment, the advanced anti-ageing<br />

Collagen Rejuvenation, restorative Skin Cell Renewal and skin enhancing Pure<br />

Oxygen facials, as well as an interactive Customised Spa Bar that allows you to<br />

create your own treatment. In addition, an extensive selection of massage<br />

treatments and beauty services complete the menu.<br />

To win a Spa treatment for two with champagne afternoon<br />

tea answer the following question:<br />

Q – How many treatment rooms are there at The QMS Skin<br />

Spa?<br />

and send to FranEccles-Bech@manchesterlawsociety.org.uk<br />

no later than 11th <strong>May</strong> <strong>2017</strong><br />

The winner of the Nu Spa competition was<br />

Tom Lister of DWF LLP


Classified Directory<br />

Expert Witnesses<br />

Notary Public<br />

Notary Public<br />

John Cusack<br />

worldwide documents<br />

Notarised<br />

accessible & efficient service<br />

home & office visits<br />

well-established (since 1984)<br />

& experienced<br />

tel: 0797 332 9791<br />

jocusa@live.co.uk<br />

Situations Vacant<br />

Talented Lawyers Needed!<br />

Davis Blank Furniss is a full service Lexcel<br />

accredited legal firm with offices in both<br />

Manchester city centre and Glossop.<br />

Are you a solicitor or a team of solicitors who are looking for a fresh<br />

challenge in an exciting but friendly firm?<br />

If you are, then come and talk to us. We are<br />

especially looking for people with a following,<br />

with a get up and go attitude, who thrive on<br />

autonomy and delivering great client service.<br />

Situations Wanted<br />

Senior Residential Property<br />

Solicitor<br />

seeks position<br />

(full time or part time).<br />

Over 30 years conveyancing<br />

experience<br />

(29 years as a sole practitioner)<br />

Anywhere in the Greater<br />

Manchester area.<br />

Email: davidswann8491@hotmail.co.uk<br />

or telephone David on<br />

07896 617287<br />

Locums<br />

WHY PAY AGENCY FEES?<br />

Senior Residential Property<br />

Solicitor with over 30 years<br />

conveyancing experience (29 years<br />

as a sole practitioner) available for<br />

holidays, maternity and<br />

sickness cover. Reasonable rates. If I<br />

can help, please telephone David<br />

on 07896 617287 (or email<br />

davidswann8491@hotmail.co.uk)<br />

further details and availability.<br />

DUAL QUALIFIED, very experienced<br />

criminal specialist advocate with<br />

higher rights. Crime work and<br />

Crown Court work. Very reasonable<br />

rates, short term locum contract<br />

considered.<br />

Please contact Christine on 01772<br />

741816 or 07967 530138<br />

Expert Witnesses<br />

Mark Mattison, a Mediator<br />

based in South Manchester is<br />

available for commercial<br />

mediations and for training on<br />

all forms of ADR.<br />

07831 302797<br />

mark@markmattison.co.uk<br />

www.markmattison.co.uk<br />

Shareholder Disputes<br />

Solicitor with 23 years<br />

experience in such matters<br />

available on an Agency basis<br />

to assist firms who wish to<br />

keep clients in-house.<br />

Please contact by email<br />

harryrosenblum@hotmail.co.uk<br />

or telephone/fax:<br />

0161 445 1850<br />

Locums<br />

Senior residential and<br />

commercial property Solicitor with<br />

over 4 years continuous Locum experience<br />

offers you cost effective<br />

solutions for holiday maternity and<br />

sickness cover .No Agency fees to<br />

pay. Please contact Martin Libman<br />

on 0161 485 1240 or 07939 508543.<br />

18 years as Locum Solicitors in the<br />

North West. Tel John Bradley/Lynda<br />

Greenwood 07790 612906 Available<br />

to deal with Conveyancing and<br />

Family.<br />

Missing Will<br />

If any solicitor holds the will for<br />

John Thomas Davies<br />

born 21st January 1930<br />

and late of<br />

31 Edgeworth Drive, Ladybarn<br />

Manchester<br />

M14 6RU<br />

Please contact Ms Charlotte Bulley<br />

Greens Solicitors<br />

9/10 King Street<br />

Ludlow<br />

Shropshire<br />

SY8 1AQ<br />

or call 01584 873918<br />

CharlotteB@GreensSolicitors.com<br />

Woodpecker Bakery<br />

We provide bespoke baked<br />

goods made to order.<br />

Please contact Kate Oldfield, Managing<br />

Partner in confidence at<br />

kate.oldfield@dbf-law.co.uk or on<br />

0161 832 3304.<br />

Strictly no agencies.<br />

Lifestyle/Gifts/Entertainment<br />

Situation Vacant<br />

Experienced property paralegal/junior<br />

solicitor 1-2 PQE required<br />

Commercial law firm Taylors Solicitors are<br />

dynamic and highly experienced business<br />

lawyers with offices in Manchester and<br />

Blackburn, Lancashire.<br />

Due to the expansion of the property<br />

department and increased work from a<br />

current client we are looking for a person<br />

who can handle their own caseload, has a<br />

positive attitude and can deliver great<br />

client service in this dynamic team. If this<br />

sounds like you and you are looking for a<br />

new challenge then please contact:<br />

Angela Bhaseen,<br />

Head of Commercial Property at<br />

angela.bhaseen@taylors.co.uk or on<br />

0161 242 5108.<br />

Strictly no agencies<br />

Our specialities include brownies,<br />

salted caramels and marshmallows.<br />

Ideal gifts for family, friends, clients<br />

or just to say thank you.<br />

Contact us on<br />

carla@woodpeckerbakery.com or<br />

07834073628<br />

to discuss your personal<br />

quotation


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