Point of Rental Software Brochure
UK & AU Version
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Constantly<br />
innovating for<br />
your success.<br />
OUR PRODUCTS<br />
<strong>Rental</strong> Essentials pg. 5<br />
Syrinx pg. 7<br />
Customer service goes beyond doing what is necessary for a<br />
customer to truly caring about the customer, their business,<br />
and the people around you. At <strong>Point</strong> <strong>of</strong> <strong>Rental</strong>, that’s our<br />
lifeblood. We recognize that no matter how great our s<strong>of</strong>tware<br />
is or how many awards we win, our business depends on how<br />
well we care for our customers.<br />
Since the inception <strong>of</strong> <strong>Point</strong> <strong>of</strong> <strong>Rental</strong> in 1983, our goal has<br />
been to provide our customers with real value. We work hard<br />
to provide you with top-notch customer service, innovative<br />
solutions and advanced technology. Because <strong>of</strong> this customer<br />
focus, I have watched the company grow over 1,000% in the<br />
last two decades that I’ve been here!<br />
We do our best to <strong>of</strong>fer the highest level <strong>of</strong> customer support<br />
in the industry. In fact, we have a higher ratio <strong>of</strong> customer<br />
support reps to customers than any <strong>of</strong> our competitors. Our<br />
goal is to immediately answer and resolve every call without<br />
it going to voicemail or having to be returned later. Our email<br />
support inquiries are also targeted to be solved within the hour.<br />
By having a team with firsthand hire knowledge that genuinely<br />
cares about you and your business, we can provide you with<br />
real value. We strive to <strong>of</strong>fer our customers increasingly higher<br />
levels <strong>of</strong> support and customer service, and to accomplish<br />
this, we are continuously adding to this valuable team.<br />
<strong>Point</strong> <strong>of</strong> <strong>Rental</strong> is also constantly working to keep you on the<br />
cutting edge <strong>of</strong> technology. Behind the scenes, this means<br />
innovative programmers are working diligently to implement<br />
new features that will better your business every day. In the<br />
last couple <strong>of</strong> years, we have expanded our programming<br />
department by 300% and are regularly adding inventive minds<br />
who know hire.<br />
We’re excited to <strong>of</strong>fer the best technology and s<strong>of</strong>tware<br />
support in the hire industry; we are confident these will have a<br />
positive impact on your customer service and your business’s<br />
growth as well.<br />
Thank you for partnering with us,<br />
Wayne Harris<br />
CEO <strong>of</strong> <strong>Point</strong> <strong>of</strong> <strong>Rental</strong> S<strong>of</strong>tware<br />
<strong>Rental</strong> Expert pg. 9<br />
<strong>Rental</strong> Elite pg. 11
MISSION<br />
Our goal is to passionately serve our customers with<br />
the best s<strong>of</strong>tware and best support, which in turn allows<br />
you to serve your customers better. Always thinking, always<br />
innovating, our team strives to answer your rental<br />
and hire needs with excellence, no matter what industry<br />
you’re in!<br />
PHILOSOPHY<br />
The <strong>Point</strong> <strong>of</strong> <strong>Rental</strong> DIFFERENCE<br />
At <strong>Point</strong> <strong>of</strong> <strong>Rental</strong>, we think <strong>of</strong> our customers as more<br />
than customers. We are partners. We are honored to<br />
partner with you for the success <strong>of</strong> your company, and<br />
we are committed to that for the life <strong>of</strong> your business.<br />
At <strong>Point</strong> <strong>of</strong> <strong>Rental</strong> S<strong>of</strong>tware, we are a different breed <strong>of</strong> hire management s<strong>of</strong>tware provider. We<br />
are <strong>of</strong>ten told that our s<strong>of</strong>tware is very different from the competition. It has a logical flow, an<br />
intuitive edge. The reason? We know hire.<br />
Developed by NASA engineers in 1983, <strong>Point</strong> <strong>of</strong> <strong>Rental</strong> S<strong>of</strong>tware was created as a solution for<br />
our very own hire store and grew into the solution for the worldwide hire industry. Innovation<br />
has been the premise <strong>of</strong> our s<strong>of</strong>tware all along the way—developing real working solutions for<br />
real issues that real rental and hire stores face.<br />
Today, with <strong>of</strong>fices on three different continents, the sun never sets on <strong>Point</strong> <strong>of</strong> <strong>Rental</strong>! Offering<br />
24/7 support, continuous updates, and ingenious features, we strive every day to make our<br />
customers successful.<br />
EXPERIENCE<br />
Over thirty years ago, <strong>Point</strong> <strong>of</strong> <strong>Rental</strong> S<strong>of</strong>tware was born<br />
behind the counter <strong>of</strong> our very own hire store. Our products<br />
were designed for hire, and today they still are. Over<br />
80% <strong>of</strong> our support staff previously worked in rental and<br />
hire stores, so not only is hire knowledge in the DNA <strong>of</strong><br />
our s<strong>of</strong>tware, it’s also evident in the excellent support we<br />
provide.
GO BEYOND<br />
Is <strong>Rental</strong> Essentials right for you?<br />
<strong>Rental</strong> Essentials automates industry processes<br />
for real-time inventory control. It’s s<strong>of</strong>tware<br />
made easy for any business to track inventory<br />
and run straightforward hire operations while<br />
you’re on the go.<br />
Essentials is <strong>Point</strong> <strong>of</strong> <strong>Rental</strong>’s inventory management<br />
and hire management tool for companies wanting to<br />
kick-start their growth and break free from paperwork<br />
and dealing with Excel. Here are some ways Essentials<br />
goes beyond its competitors in the inventory and hire<br />
management market:<br />
Cloud-based – No need for servers or IT staff to set<br />
up your s<strong>of</strong>tware – all your data is stored in the cloud,<br />
available to you anywhere you can log in.<br />
Bi-weekly updates – Essentials is the only hire s<strong>of</strong>tware<br />
to be updated continuously, and with no update fees or<br />
down time, you will always be on the cutting-edge.<br />
Training database – While Essentials has a short<br />
learning curve, we provide training videos and emails<br />
on new features and FAQs to help you on your way.<br />
Chat/Email support – Have a question you can’t find the<br />
answer to? Help is just a chat message or email away.<br />
After the 30-day free training period, phone support is<br />
also available via upgrade.<br />
Online storefronts – Our online storefront allows<br />
potential customers to make reservations anytime,<br />
updating inventory automatically on the back end.<br />
Schedule recurring payments – Don’t risk customer CC<br />
data by saving payment information – our recurring<br />
payments feature automatically schedules payments<br />
for long-term hire customers.<br />
Multi-store – Does your business have multiple<br />
locations? The multi-store add-on makes it easy to<br />
transfer items between stores and track inventory.<br />
Condition photos – No more surprises or disputes<br />
about when goods were damaged. Take condition<br />
photos during delivery/pickup and document each<br />
item’s condition during exchanges.<br />
Easy to set up, easy to use - see how Essentials can<br />
help you at pointo-<strong>of</strong>-rental.co.uk.<br />
ALL THE BASICS<br />
• Real-time inventory control<br />
• Contracts, Reservations, Quotes, and Work Orders<br />
• Real-time display <strong>of</strong> flow from Quote to Close<br />
• “Back” and “Bail-Out” buttons for fast contract edits<br />
• Integrated credit card processing<br />
• Preventative and remedial maintenance with history<br />
• Integrated real-time accounts receivable<br />
• Purchase Orders for hire/sale/parts inventory<br />
• Integration with QuickBooks and others<br />
• Detailed transaction, item, and customer history<br />
• Email statements, invoices, and dunning notes<br />
• PCI-compliant EMV credit card processing<br />
“<br />
We didn’t need any training to<br />
use <strong>Rental</strong> Essentials.<br />
It’s very modern and<br />
user-friendly. I love that I<br />
can use it anywhere I am.<br />
AWARD-WINNING SOFTWARE<br />
”<br />
– Kim Kim<br />
EPIC EVENT RENTAL<br />
ROI Reports<br />
Best-renters, most pr<strong>of</strong>itable, and unused items -<br />
keep track <strong>of</strong> this valuable information with ROI<br />
reports. You can sort by product, ROI, and hire<br />
rate, allowing you to make more informed stocking<br />
decisions.<br />
Missed <strong>Rental</strong>s<br />
Tracking<br />
Keep track <strong>of</strong> the orders<br />
you’re not able to fulfill so<br />
you can better anticipate<br />
future inventory needs<br />
with Missed <strong>Rental</strong>s.<br />
Don’t rely on what “seems<br />
popular” – use data!<br />
Kiosk<br />
Allow your customers to serve themselves – when<br />
used with a barcode reader, a customer can scan<br />
their driver’s license and populate a customer record<br />
instantaneously. By the time an employee needs to<br />
help a customer, all their information is in the system!<br />
Frequent Updates<br />
Our developers are<br />
constantly working on<br />
new functionality for<br />
Essentials, releasing<br />
new features at least 1-2<br />
times every month based<br />
on what customers are<br />
asking for. We make sure<br />
you can use them too with<br />
emails and walkthroughs<br />
<strong>of</strong> all the new features.<br />
eSignature<br />
Mobile App<br />
Speed up your contract process by adding<br />
eSignature to your Essentials. Customers can<br />
sign contracts via email or on the spot.<br />
Essentials comes with a free mobile app for delivery/<br />
pickup crews that provides detailed contract<br />
information, customer contact information, and the<br />
ability to enter deliveries or pickups in real-time.
GO BEYOND<br />
Is Syrinx right for you?<br />
Syrinx is s<strong>of</strong>tware designed specifically for<br />
the hire industry to tackle unique challenges<br />
faced by hire businesses. It features extensive<br />
reporting capabilities and features several addons<br />
to further enhance your processes.<br />
In June 2016, <strong>Point</strong> <strong>of</strong> <strong>Rental</strong> acquired awardwinning<br />
hire, sales, and asset management system<br />
Syrinx. With both teams having a noted dedication to<br />
customer service and a commitment to hiring rental<br />
experts, the partnership seemed like a natural fit.<br />
We’re happy to welcome our Syrinx customers to the<br />
<strong>Point</strong> <strong>of</strong> <strong>Rental</strong> family.<br />
Here are a few <strong>of</strong> the modules that have helped Syrinx<br />
become a trusted name in the hire industry:<br />
Quick Contract Entries – Implement flexible charging,<br />
weekend hire, dated rate changes and cross hire<br />
options. Alerts highlight items that need attention,<br />
like missing order numbers or customers on hold.<br />
Fleet Management – Record all equipment details<br />
from fMll history <strong>of</strong> previous hires and detailed<br />
maintenance history through to hire utilization,<br />
income, costs and depreciation.<br />
Sales Items/Spare Parts Monitoring – Includes stock<br />
level management by depot, re-order alerts, preferred<br />
suppliers, fast sales processing and individual sale<br />
item numbering with post-sale tracking.<br />
Automated Invoicing – Seamless integration into<br />
Sage, Access Accounts, QuickBooks, Pegasus Opera,<br />
and other accounts packages.<br />
Operated Hire Functionality – Ensure all hours<br />
worked are billed correctly. Invoices are generated<br />
automatically from submitted time sheets, and<br />
missing time sheets are identified.<br />
Analysis Reporting – Get detailed analysis reporting<br />
for greater transparency, including the ability to email<br />
reports to customers, which will increase trust.<br />
Find out how Syrinx can help your business today at<br />
point-<strong>of</strong>-rental.co.uk.<br />
ALL THE BASICS<br />
• Real-time stock and asset control<br />
• Contracts, Reservations, Quotes, and Work Orders<br />
• Real-time display <strong>of</strong> flow from Quote to Close<br />
• Manage customer accounts with one click<br />
• Integrated real-time accounts receivable<br />
• Raise purchase orders, receipts, and invoices easily<br />
• Store maintenance information; set service reminders<br />
• Detailed transaction, item, and customer history<br />
• Create accurate invoices and continuations<br />
• Store staff and operators’ qualification information<br />
• View depot operation statuses and export reports<br />
“<br />
A superb hire system delivered<br />
by pr<strong>of</strong>essional hire-driven people<br />
who talk and understand our<br />
language. Without doubt, one<br />
<strong>of</strong> our best investments ever.<br />
”<br />
Schedule and process the servicing and inspection<br />
testing <strong>of</strong> hire items, including work done, parts<br />
used and hours spent.<br />
Mobile Apps<br />
Workshop Management<br />
Syrinx Web Solution<br />
Allow customers to place orders online, view their<br />
hire, inspection, invoicing, pricing agreements or<br />
servicing information...Syrinx automatically emails<br />
customers with login information, reducing time<br />
spent responding to queries.<br />
Syrinx CRM<br />
– Steve Hitchens<br />
ONE STOP HIRE<br />
Syrinx features a suite <strong>of</strong><br />
available apps to enhance<br />
efficiency: Driver for your<br />
delivery staff, Workshop<br />
for your servicing<br />
department, and RW for<br />
your sales staff. Operator<br />
allows machine operators<br />
on contracts to enter<br />
timesheet hours on-site.<br />
We view CRM as an<br />
intrinsic part <strong>of</strong> any hire<br />
management system.<br />
We build a full record<br />
<strong>of</strong> every customer<br />
and prospect, helping<br />
establish that you<br />
understand each<br />
customer’s needs.<br />
AWARD-WINNING SOFTWARE<br />
Multi-Depot Visibility<br />
Digital Storage<br />
Locate equipment throughout various depots<br />
easily, and easily move items between<br />
locations, speeding up transfer times and<br />
enhancing accuracy.<br />
Scan paperwork immediately upon return to the<br />
depot or in bulk at the end <strong>of</strong> a day or week. Barcodes<br />
are applied to each document, enabling it to be<br />
uniquely identified and sorted. No need to search<br />
the back room!
GO BEYOND<br />
Is <strong>Rental</strong> Expert right for you?<br />
<strong>Rental</strong> Expert is the only fully Windows-based<br />
s<strong>of</strong>tware that automates inventory processes in<br />
real-time. If you have your own servers, integrate<br />
with other industry-leading services, and want<br />
to access all parts <strong>of</strong> your business through one<br />
system, Expert can do that.<br />
Designed by hire people who are also programmers,<br />
Expert intuitively handles all the nuances <strong>of</strong> hire,<br />
sale, and service transactions. With over 400 years<br />
<strong>of</strong> combined staff hire experience and the input our<br />
customers bring to the table, we have been able to<br />
add new and exciting applications every year since<br />
Expert’s launch in 2001.<br />
From online quotes and reservations to contract<br />
fulfillment and inventory tracking, <strong>Rental</strong> Expert is the<br />
full-featured hire management s<strong>of</strong>tware designed to<br />
streamline your entire business. By automating and<br />
integrating your complex processes, the s<strong>of</strong>tware<br />
improves accuracy and efficiency in your hire<br />
operations, reduces inventory losses, and helps you<br />
<strong>of</strong>fer top-notch customer service.<br />
Expert comes with front and back-<strong>of</strong>fice solutions,<br />
mobile features, real-time communications, as well<br />
as advanced hire asset and financial reporting.<br />
More than 450 customizable reports including<br />
utilization, trend analysis, ROI and more <strong>of</strong>fer<br />
detailed insight to help you make intelligent business<br />
decisions. Smart features such as a CRM interface<br />
and integrated websites provide necessary tools to<br />
expand your market.<br />
Expert plays well with others, too, which means<br />
that you can keep any <strong>of</strong> your current services and<br />
feel comfortable knowing that Expert will work with<br />
it. Expert integrates with Rouse Analytics, RFID,<br />
SalesForce, SmartEquip, <strong>Rental</strong>Hosting.com, UPS<br />
World Ship and FedEx Shipping Manager, DocuSign,<br />
telematics applications, and accounting programs.<br />
In short, if you need something done, Expert does it.<br />
Read more about Expert at point-<strong>of</strong>-rental.co.uk.<br />
ALL THE BASICS<br />
• Real-time inventory control<br />
• Contracts, Reservations, Quotes, and Work Orders<br />
• Real-time display <strong>of</strong> flow from Quote to Close<br />
• “Back” and “Bail-Out” buttons for fast contract edits<br />
• Print/email/fax instruction/safety/inspection sheets<br />
• Fax, email, or print multi-format contracts<br />
• Integrated real-time accounts receivable<br />
• Purchase Orders for hire/sale/parts inventory<br />
• Fax/email statements, invoices, and dunning notes<br />
• Detailed transaction, item, and customer history<br />
• Extensive multi-level password and ID security<br />
• PCI-compliant EMV credit card processing<br />
“<br />
Calling support, there is<br />
always somebody on the other<br />
end to answer no matter what<br />
time <strong>of</strong> night...They know<br />
what they’re doing.<br />
”<br />
– Gary Anderson<br />
STAR RENTALS<br />
Reward your loyal customers – choose a percentage<br />
reward on hires, sales, and/or asset sales. When a<br />
customer rents from you, rewards will automatically<br />
accrue in their account and can be used on future<br />
hires. You can even set expiration dates to encourage<br />
customers to rent soon!<br />
Annual Updates<br />
Our Expert customers<br />
get an extra holiday every<br />
year - the day our annual<br />
update release comes out.<br />
Our developers work hard<br />
in our workshop all year<br />
to make this special day<br />
happen for you!<br />
Customer Rewards<br />
Mobile Workforce<br />
Contract Fulfillment<br />
Keep track <strong>of</strong> actual quantities (over prepped items)<br />
sent out to ensure everything comes back. You can do<br />
everything from one screen – asset sales for missing/<br />
damaged items, scanning RFID tagged items…<br />
Expert even does blind and double-blind scanning,<br />
automatically entering items onto the proper contracts.<br />
Dispatch Center<br />
Optimize pickups and<br />
deliveries! Dispatchers<br />
schedule pickups and<br />
deliveries to specific<br />
delivery trucks, then<br />
provide each truck-trip<br />
combo with turn-by-turn<br />
and round-trip directions as<br />
well as maps. Dispatchers<br />
can assign drivers and<br />
crew, track fuel costs,<br />
anticipate load weights,<br />
estimate time parameters<br />
for each stop, and see realtime<br />
route status updates.<br />
Give employees on the move access to information they need and the ability to update<br />
contract information directly from a smartphone or tablet. Take photos <strong>of</strong> equipment<br />
on-site, record signatures, clock in/out, send delivery and pickup notifications, access<br />
dispatch routes, and more without requiring full system access.
GO BEYOND<br />
Is <strong>Rental</strong> Elite right for you?<br />
Designed for the most forward-thinking hire<br />
businesses and built to handle even the largest<br />
companies worldwide, <strong>Rental</strong> Elite <strong>of</strong>fers a<br />
highly customized platform for businesses<br />
looking to do hire their way.<br />
Created in 2016 as an ERP solution and built to handle<br />
even the largest companies worldwide, <strong>Rental</strong> Elite does<br />
everything Expert does, but on a greater scale:<br />
Complete Scalability – Prepare for your future business<br />
growth by implementing a system that can grow with you.<br />
Elite supports unlimited stores and users and speaks all<br />
languages.<br />
Contract Fulfillment – Make fulfilling contracts simple<br />
by managing asset sales, adding and deleting items, and<br />
RFID scans, blind scans, and double-blind scans, all from<br />
the same screen.<br />
Employee Time Clock – Need a time clock that interfaces<br />
with your payroll processor? Employees can enter their<br />
hours, management can review them, and all hours are<br />
computed and sent to processors.<br />
Calculate Commissions – Configure commissions by<br />
item category, customer, salesperson, and type <strong>of</strong> sale,<br />
and determine when commissions are paid. Find<br />
flexibility in incentivizing your sales team.<br />
Integrations - Elite works with Rouse Analytics,<br />
RFID, SalesForce, SmartEquip, UPS World Ship and<br />
FedEx Shipping Manager, DocuSign, telematics<br />
applications, and accounting programs. If you need it<br />
to integrate with something else, we’ll work to make<br />
it happen!<br />
Dispatch Center – Optimize pickups and deliveries.<br />
Dispatchers can assign drivers, crew, track fuel costs,<br />
anticipate load weights, and see status updates.<br />
Mobile Workforce – Unchain your employees from a<br />
computer! Accomplish any task via smartphone or<br />
tablet without needing full system access.<br />
Does your business need an Elite solution? Read<br />
more at point-<strong>of</strong>-rental.co.uk.<br />
ALL THE BASICS<br />
• Real-time inventory control<br />
• Contracts, Reservations, Quotes, and Work Orders<br />
• Real-time display <strong>of</strong> flow from Quote to Close<br />
• “Back” and “Bail-Out” buttons for fast contract edits<br />
• Integrated, PCI-compliant EMV credit card processing<br />
• Preventative and remedial maintenance with history<br />
• Integrated real-time accounts receivable<br />
• Purchase Orders for hire/sale/parts inventory<br />
• Extensive time and dollar utilization and analysis<br />
• Detailed transaction, item, and customer history<br />
• Fax/email statements, invoices, and dunning notes<br />
• Extensive multi-level password and ID security<br />
“<br />
After years <strong>of</strong> research into<br />
different systems, we are confident<br />
in <strong>Point</strong> <strong>of</strong> <strong>Rental</strong>...We have been<br />
very pleased and believe<br />
[Elite] will allow us to go to<br />
the next level.<br />
”<br />
– Anthony Durante<br />
DURANTE RENTALS<br />
A Complete Solution<br />
Elite automates and integrates all your complex processes.<br />
It takes care <strong>of</strong> your financial and management accounting,<br />
human resources, manufacturing, order processing, supply<br />
chain management, project management, CRM...it puts your<br />
whole business, no matter the size, at your fingertips.<br />
Business Intelligence Dashboard<br />
Elite’s fully-customizable dashboard allows you to see exactly<br />
what you need to see at a glance when making critical<br />
decisions that affect your business.<br />
Full Integration<br />
Elite is integrated with<br />
the same services Expert<br />
uses (listed above), but<br />
it’s also integrated with<br />
Micros<strong>of</strong>t Dynamics,<br />
which allows Elite to<br />
adapt to any country or<br />
language needs.<br />
Full Customization<br />
...and more<br />
Frustrated with trying to change your company’s procedures to<br />
work with your hire s<strong>of</strong>tware? Elite likes you for you. We’ll work<br />
with you to identify your processes that no one else seems to<br />
understand and make s<strong>of</strong>tware that just “gets” you.<br />
It’s impossible to list all <strong>of</strong> Elite’s modules,<br />
because each system is tailor-made for<br />
the Elite business. After all, our motto is<br />
“Constantly innovating for your success.”
USA Headquarters: 1901 North State Hwy 360, Ste. 340; Grand Prairie, Texas 75050 Phone: 800-944-7368 / 972-602-9819 E-mail: sales@point<strong>of</strong>rental.com <strong>Point</strong><strong>of</strong>-<br />
<strong>Rental</strong>.com<br />
UK Office: Unit 4 Richfield Place, 12 Richfield Avenue; Reading, Berkshire RG1 8EQ Phone: +44 (0) 118 956 9577 Email: sales@point-<strong>of</strong>-rental.co.uk <strong>Point</strong>-<strong>of</strong>-<strong>Rental</strong>.<br />
co.uk<br />
Australian Office: Level 20, 644 Chapel Street; South Yarra, VIC 3141 AU Phone: +61 (3) 8518 4296 Email: sales@point-<strong>of</strong>-rental.com.au <strong>Point</strong>-<strong>of</strong>-<strong>Rental</strong>.com.au