learning with professionals - Higgins Counterterrorism Research ...

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learning with professionals - Higgins Counterterrorism Research ...

Human sources require special handling. Once on the trail of a potential case, the case

writer needs to contact the people who were involved in it and persuade them to cooperate.

This is not always easy, especially in cases in which people have made mistakes —

something we all do but which we don’t necessarily want untold numbers of future students

to examine in exhaustive detail! The sources — particularly the main characters in

the drama — must trust the case writers, or they will not be candid. Earning that trust

requires absolute fidelity, in my experience, to a few simple rules:

■ Never reveal to anyone else what a source has told you without the source’s permission.

Moreover, you must be sure that the more substantial sources of your case

have an opportunity to review your notes, and to change material that is inaccurate,

offensive, or gratuitously embarrassing. This does not mean that the sources get to

edit the case, but they should at least have the chance to review it. You will find that

a reputation for accuracy and fairness will be extremely valuable to you as a case

writer.

■ Don’t quote one source to another. Frequently, sources in a case will not entirely

agree about events and their meaning. This is normal, because we often tend to see

things differently, but encouraging conflict among sources by highlighting disagreement

diminishes your chances of using your case successfully in a classroom.

■ Listen carefully to what is said, and to what is not said. It is OK to challenge

sources to provoke them to be more specific or forthcoming, but do it with courtesy

and respect. You are not trying to prove anything with your case — you are just telling

a story from which people can learn to make better decisions.

Research

With regard to documentary sources, case research is just like any other form of

research: You work carefully — and usually slowly — through the material and take

notes. As you do so, you will find that you develop an increasingly accurate sense of the

story you are trying to tell, and you will be able to expand your outline into greater detail.

For cases that are particularly difficult or which present students with challenging

quantitative data, it may be necessary to include a good deal of background material to

orient your readers to the dilemma or event under consideration. This is particularly true

of case studies, which are typically richer in historical detail than cases. When it is appropriate,

you may place quantitative or sometimes other types of material in “exhibits” at

the end of your basic document.

With regard to human sources, my advice at the initial meeting with a prospective

source is to begin by explaining your purpose clearly. I have found it helpful to spend the

first 20 minutes or so in non-substantive conversation, to allow the source to become comfortable

talking with you. You might ask, for example, for a source to describe for you

what they did before they entered on duty with the Agency, or some other aspect of their

lives that has nothing to do with the subject of the case. In general, people like to talk

about themselves, and your interest in them will communicate courtesy and respect. Once

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