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BIS 445 DeVry Week 3 Quiz Latest

o o o customers.

o o o customers. internal business processes. learning and growth. Question 6. Question : (TCO 8) Which of the following is a characteristic of Six Sigma? o o o o Production Planning Performance Training Question 7. Question : (TCO 4) ________ is a framework for organizing, automating, and analyzing business methodologies, metrics, processes, and systems to drive the overall performance of the enterprise. o o o o Business performance management (BPM) Metrics Decision support Expert systems Question 8. Question : (TCO 4) In a ________ plan, tactics are established to meet the objectives and targets established in the strategic plan. o o o o performance management tactic-centric environment scan key performance indicators Question 9. Question : (TCO 4) __________ refers to both the logical and physical design of a BPM system. o o o o Structure Architecture Infrastructure Unstructured Question 10. Question : (TCO 4) Which of the following displays key performance metrics in which a manager is interested? o o o o Performance scorecards Performance dashboards Performance interfaces Performance comparisons charts Question 11. Question : (TCO 4) KPI stand for ________, which are strategically aligned metrics. o o o o key performance indicators key planning initiatives key platform indicators key principle indicators Question 12. Question : (TCO 8) ________ focuses on reducing the variation or improving the consistency of a process. o o o o Six Sigma Performance improvement Dashboards Scorecards

Question 13. Question : (TCO 8) ________ focuses on the elimination of waste or non-value-added activities. o o o o Quality Improvement Competiveness Lean Question 14. Question : (TCO 8) Six Sigma is a performance management methodology aimed at reducing the number of defects in a business process to as close to ________ as possible. o o o o DPMO performance reengineering a balanced scorecard (BSC) total quality management Question 15. Question : (TCO 4) Dashboards and ________ both provide visual displays of important information that is consolidated and arranged on a single screen so that information can be digested at a single glance and easily explored. o o o o flashcards performance reengineering scorecards total quality management