9 99 o Year 10 = 122.87 o Year 10 = 99.98 o Year 10 = 110.67 o Year 10 = 114 Question 4. Question : (TCO 7) Which of the following helps operations managers focus on the trivial few and the critical many? o o o o o Value analysis Value engineering Financial analysis Product-by-value analysis None of the above Question 5. Question : (TCO 7) Which of the following moments of truth exemplifies the customer's standard expectations? o o o o Your advisor made you wait, even though you had an appointment. You had to visit once to reach your academic advisor. Your advisor was competent, helpful, and understanding. Your advisor failed to keep his or her appointment with you Question 6. Question : (TCO 7) Forecasts are usually classified by time horizon into three categories. What are they? o Short-range, medium-short, and long-range o Finance/accounting, marketing, and operations o Strategic, tactical, and operational o Exponential smoothing, regression, and time series o Long-range, medium-range, and short-range : Question 7. Question : (TCO 7) A product's life cycle is divided into four stages, which are _____. o o o o o introduction, growth, decline, and maturity introduction, growth, stability, and decline introduction, maturity, saturation, and decline introduction, growth, immaturity, and decline None of the above Question 8. Question : (TCO 7) The specific components inputted into the fourth house in the house of quality are satisfied by _____. o o o o the quality plan customer requirements design characteristics the production process Question 9. Question : (TCO 5) In time series, which of the following cannot be predicted? o o o o o Random variations “blips” Technological trends Seasonal fluctuations Regular fluctuations Large decreases in demand
Question 10. Question : (TCO 6) Which of these statements best describes computer-aided design (CAD)? o o o o It is the interactive use of computers to design a product and prepare engineering documentation. The use of special computer programs to direct and control manufacturing equipment. It is the ability to depict objects in three-dimensional form. It is a visual form of communication in which images substitute for the real thing. 1. Question : (TCO 7) What is quality function deployment (QFD)? Provide an example of how it can be used. Question 2. Question : (TCO 7) What are the benefits to manufacturability and value engineering? Question 3. Question : (TCO 5) What are the benefits of quantitative and qualitative forecasting methods? Question 4. Question : (TCO 5) Which one of the four components of a time series is rarely forecast, and why is this? Question 5. Question : (TCO 6) What is a make-or-buy decision and why is it so important?