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June 2017 Credit Management magazine

The CICM magazine for consumer and commercial credit professionals

NEW CICM MEMBERS THE

NEW CICM MEMBERS THE INSTITUTE WELCOMES NEW MEMBERS WHO HAVE RECENTLY JOINED MEMBER NAME COMPANY ASSOCIATE NAME COMPANY Aaron Caddis Frederik Reek Lloyd Gilmore Richard Howells Capgemini UK plc Nederlands Loodswezen BV Benedict Mackenzie Brook Street (UK) Ltd Diane Mather Kelly Walker Xerxes Stallworthy Amari Metals Ltd United Utilities Kier Group Ltd AFFILIATE NAME COMPANY NAME COMPANY Joseph Agbenyefia Jade Anderson Veronika Baikatsova Dawn Beeby Stacey Bowie Aiden Brock Rachel Buckle Faye Byrne Laura Caccetta Elizabeth Cahill Greg Clark Chelsea Collins Brian Connolly Georgina Crompton Philip Dabbes Katie Dorman Emma Doward Jamie England Nicolle Every Paige Ford Natalie Foster Lauren Foye Iain Freeman Stephanie Gale Tina Glen Ian Glover Liam Goy Joshua Haines Ricardo Harewood Alison Harlick Matthew Harrod Kirsty Haswell Ryan Heapy Christiane Hempen Andrew Hoszowskyj Michael Hurst Daniela Ionica Graham Jennings Karen Jones Rachel Jones Lauren Jones Sarah Joyce Monali Kale Dishreet Kaur Fiona Kelly Daniel Kemp Richard Kernick Suzana Lugonja Cinzia Luppi John Mallett Puma Energy Ghana Informa UK Ltd Ramirent Shared Services AS Processing.com Interserve Construction Limited Arbutnot Latham HSBC npower Ltd Healthcare Locums Ltd Lexismexis Lorien Resourcing Ltd Computer Resources Group BT Plc Amicus Metro Rod Ltd HKA Global Ltd npower Ltd Spire Healthcare Matthew Clark Wholesale Ltd Queen Mary University of London SIG Trading Ltd Corporate Learning Concept Ltd Lowell Financial Ltd npower Ltd Addiko Bank AG 24hr Bailiffs BT Plc OfficeTeam Ltd Amari Metals Ltd Processing.com Smarter Buy Store BT Plc Citrix System Ltd Bristow & Sutor BT Plc ICICI Bank Uk H & T Group ID Medical PHMG PH Media Group Matthew Clark Wholesale Ltd xoserve Ltd Rolls Royce Lyreco UK Ltd Santander Consumer (UK) plc EVO Business Supplies Limited Arbutnot Latham Laisha Mansfield Tom Mcconalogue Victoria McCourt Nicole Melia Leanne Middleton Melanie Middleton Eve Davis Gill Morland Nancy Moye James Thomasson Micah Hall Mauro Pizzol Paul Stretton Paul McGinty Prosper Uzande Morgan Davis Maria Wilson Ophelia Cooper Sian Phillips Amber Mughal Faraz Mushtaq Susan Nunnington Joshua Olden Collins Osei Dee Paterson Thushanthi Perera Rebecca Peters Goryslaw Poleszczek Liette Pym Shaista Rasool Gatta Steve Riley Richard Rutter Alexander Sadler Brian Seal Denise Sherwood Alasdair Skeoch Stephen Smith Simon Squires Alex Stephens Victoria Stevens Jessica Stretton Sonia Swaithes Gerard Thornton Luke Walker Melvin Warren Amanda Wheeler Alexandra Williams Dean Williams Michelle Young Matthew Clark Wholesale Ltd Allport Cargo Services Smarter Buy Store BT Plc Amari Metals Ltd Amari Metals Ltd DPD Group Lorien Resourcing Ltd Informa UK Ltd Amari Metals Ltd Glide Ltd Extra Energy Andrew Wilson & Co Oakwood BT Plc University of West London Capital Law LLP Zenith Extra Energy xoserve Ltd LSE Retail Group Tsys- virgin money DP Performance Solutions Ltd BT Plc Lincoln Electric (UK) Ltd Heating Plumbing Supplies Ltd Hertz Rent-A-Car Conexus Recovery & Field Service Ltd Chandlers Limited UK Fuels Atom Bank Brighthouse Conexus Recovery & Field Service Ltd XL Catlin ENI Trading and Shipping Amari Metals Ltd npower Ltd SPX Europe Shared Services Ltd Lorien Resourcing Ltd Discreet Investigations Leathams Ltd npower Ltd Crowe Horwath Ove Arup & Partners (International) Ltd 54 June 2017 www.cicm.com The Recognised Standard

BRANCH NEWS 60SECONDS WITH THAMES VALLEY BRANCH AGM AND APPRENTICESHIP BRIEFING CLOSE to 30 members attended Thames Valley branch’s AGM at Sonning Golf Club. The formal business of the AGM saw the branch report on another active year with a slight increase in the number of events organised from 2015. The most significant achievement for the branch was its continued and increasing activity around promoting credit as a career with attendance at six career fairs. Goals were set for 2017 with the expectation that this would be the branch’s busiest year on record in terms of events organised, career fairs attended and other efforts to increase visibility of the branch and credit as a profession. Debbie Tuckwood then talked us through a presentation entitled Apprenticeships – the tipping point for Credit Management. After explaining some of the benefits that apprenticeships offer, and the need for qualifications within our industry, Debbie shared with us the names of the companies already involved, how the CICM can help companies wishing to start the scheme, and advised that the Government website on apprenticeships now had guidance relating to credit management apprenticeships. Useful information on how the new May 2017 Apprenticeship Levy will work plus a summary of its key features then followed – a clear message came out that companies liable to pay the levy should ‘use it or lose it’. Debbie ended with suggesting some actions people could now take around considering apprenticeships in their Dr Debbie Tuckwood companies and provided links for further information on the subject. Bryony Pettifor concluded the presentation session by giving us an insight into her team’s experience around qualifications and apprenticeships. Bryony also gave a comprehensive update to the audience on the efforts of the CICM Advisory Council Working Party on Careers and ended by reminding everyone that as credit professionals we are entitled to sign passport photographs. Thanks were then given to all involved, with some taking the opportunity to network while having another tea or coffee. Author: Gary Baker, Branch Chair FULL NAME Dean Cottle CURRENT JOB TITLE: Credit Manager CURRENT COMPANY NAME: Hays Specialist Recruitment Ltd NUMBER OF YEARS IN CREDIT MANAGEMENT: 15 NUMBER OF YEARS IN CURRENT ROLE: Three WHAT IS THE BEST THING ABOUT WHERE YOU WORK? I like the fact that I work for world-wide and market leader in recruitment, that is always looking to be the best in class. WHAT MOTIVATES YOU? The success of my teams and the development of individuals within them is what motivates me each day. WHAT SKILL DO YOU THINK HAS HELPED YOU MOST IN YOUR CREDIT CAREER SO FAR? Willingness to learn new skills and determination to succeed. NAME THREE PEOPLE YOU WOULD INVITE TO A DINNER PARTY AND WHY? John Terry, Frank Lampard and Gordon Ramsey – as an avid Chelsea fan it would be amazing to have dinner with two legends. We’d also need good food which is where Gordon would come in! WHAT IS YOUR FAVOURITE PASTIME/ RELAXATION ACTIVITY? Watching football either Chelsea or my son play for his club team. WHAT IS THE BEST/WORST QUALITY IN A LEADER? The best has to be to lead by example and not expecting your team to do jobs you wouldn’t. The worst would be, being out of touch with your team or losing their support and trust. WHAT CAN'T YOU LIVE WITHOUT? Family and football. WHAT’S BEEN YOUR MOST REWARDING MOMENT IN YOUR CREDIT CAREER? My current team, they are truly supportive and are great at what they do. WHAT HAS SURPRISED YOU THE MOST ABOUT WORKING IN CREDIT? The variety of tasks and issues that can arise on a daily basis, no one day is the same. WHERE DO YOU SEE YOUR CAREER IN FIVE YEARS’ TIME? Hopefully heading up the credit control team here at Hays The Recognised Standard www.cicm.com June 2017 55

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