1. Increased Enterprise Mobility will Boost Deployment of Unified Communication as a Service (UCaaS) Solutions
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<strong>Unified</strong> <strong>Communication</strong> <strong>as</strong> a <strong>Service</strong> (<strong>UCaaS</strong>) Market (<strong>Deployment</strong> Model -<br />
Managed, Hosted; <strong>Deployment</strong> - UC S<strong>of</strong>tware <strong>as</strong> a <strong>Service</strong> (SaaS), UC<br />
Platform <strong>as</strong> a <strong>Service</strong> (PaaS), UC Infr<strong>as</strong>tructure <strong>as</strong> a <strong>Service</strong> (IaaS); by<br />
<strong>Service</strong>s - Telephony <strong>Service</strong>s, Contact Center <strong>Service</strong>s, UC Application<br />
<strong>Service</strong>s, Collaboration <strong>Service</strong>s; End-users - Large <strong>Enterprise</strong>, Small and<br />
Medium <strong>Enterprise</strong>s (SMEs), Public Sector; and Delivery Model - Standalone<br />
<strong>Service</strong>s, Integrated <strong>Service</strong>s) - Global Industry Analysis, Size, Share,<br />
Growth, Trends, and Forec<strong>as</strong>t 2016 – 2024<br />
Sample Request Obtain Report Request Brochure<br />
The top five companies in the <strong>Unified</strong> <strong>Communication</strong> <strong>as</strong> a <strong>Service</strong> (<strong>UCaaS</strong>) market together accounted for<br />
a share <strong>of</strong> just under 57% in 2015. Transparency Market Research observes that the key opportunity for these<br />
players – 8X8 Inc., West Corporation, Cisco Systems Inc., Micros<strong>of</strong>t Corporation, and Fuze Inc. – lies in the<br />
integration <strong>of</strong> business processes and applications. This is expected to further the adoption <strong>of</strong> <strong>UCaaS</strong> solutions<br />
across the globe.<br />
“There h<strong>as</strong> been a substantial incre<strong>as</strong>e in the use <strong>of</strong> social media for businesses, and combining social media<br />
with <strong>UCaaS</strong> solutions enables efficient customer relationships and strengthens marketing,” the author <strong>of</strong> the<br />
study states. <strong>UCaaS</strong> vendors are, therefore, looking to build ecosystems that can make social business<br />
integration compelling for enterprises.
Rising Demand for <strong>UCaaS</strong> <strong>Solutions</strong> in Large <strong>Enterprise</strong>s Acts <strong>as</strong> Growth <strong>Boost</strong>er<br />
Recent studies have shown a significant rise in the number <strong>of</strong> mobile workers across the globe. “Growing<br />
liberalization around the world h<strong>as</strong> compelled large enterprises to enter cross-border markets, thereby driving<br />
the need for collaboration tools to allow employees <strong>of</strong> a company to effectively communicate with each<br />
other,” the author <strong>of</strong> the study comments. <strong>UCaaS</strong> solutions support this very need and <strong>as</strong> a result, the market<br />
for the same h<strong>as</strong> been receiving a major boost. “The impact <strong>of</strong> this driver <strong>will</strong> be high during the forec<strong>as</strong>t<br />
period with businesses likely to expand operations to developing regions such <strong>as</strong> the MEA and Asia Pacific,”<br />
the analyst predicts.<br />
The growth <strong>of</strong> the BYOD trend, multiple benefits <strong>of</strong>fered by <strong>UCaaS</strong> solutions, and surging penetration <strong>of</strong><br />
mobile devices are also responsible for the future expansion <strong>of</strong> the <strong>UCaaS</strong> market.<br />
In contr<strong>as</strong>t, the lack <strong>of</strong> awareness regarding <strong>UCaaS</strong> solutions and the benefits they <strong>of</strong>fer threatens to hamper<br />
the adoption rate <strong>of</strong> <strong>UCaaS</strong> by SMEs. However, this impediment is projected to have a minimal impact on<br />
the <strong>UCaaS</strong> market in the long term.<br />
Significant Growth in Store for <strong>UCaaS</strong> Market by Revenue and Volume<br />
The opportunity in the global <strong>UCaaS</strong> market w<strong>as</strong> pegged at US$8.23 bn in 2015 and is projected to be worth<br />
US$79.3 bn by 2024. The market is likely to expand at a remarkable CAGR <strong>of</strong> 29.4% during the forec<strong>as</strong>t<br />
period. By deployment, hosted <strong>UCaaS</strong> accounted for a larger share in terms <strong>of</strong> both revenue and volume.<br />
Revenue-wise the segment is anticipated to witness a 33.1% CAGR from 2016 to 2024 to reach US$69.9 bn<br />
by 2024. Volume-wise, the hosted <strong>UCaaS</strong> segment is expected to register a 32.0% CAGR. Within the hosted<br />
<strong>UCaaS</strong> segment, UC SaaS emerged <strong>as</strong> the leading segment by revenue in 2015, with UC PaaS <strong>as</strong> the most<br />
rapidly expanding sub-segment.<br />
By service, the global <strong>UCaaS</strong> market w<strong>as</strong> led by telephony services while contact center services are likely<br />
to register the f<strong>as</strong>test growth by revenue during the forec<strong>as</strong>t period. On the b<strong>as</strong>is <strong>of</strong> end users, large enterprises<br />
form the key revenue generators in 2015. Small and medium enterprises (SMEs), on the other hand, are<br />
projected to develop at the highest pace from 2016 to 2024. B<strong>as</strong>ed on delivery model, although stand-alone<br />
services held the larger share in terms <strong>of</strong> revenue in 2015, integrated services are likely to emerge <strong>as</strong> the<br />
leading <strong>as</strong> well <strong>as</strong> f<strong>as</strong>test growing segment by 2024. Geographically, North America is the leading revenue<br />
generator while Asia Pacific is forec<strong>as</strong>t to exhibit the highest growth by 2024.<br />
This review is b<strong>as</strong>ed on the findings <strong>of</strong> a TMR report titled “<strong>Unified</strong> <strong>Communication</strong> <strong>as</strong> a <strong>Service</strong> (<strong>UCaaS</strong>)<br />
Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forec<strong>as</strong>t 2016 - 2024.”
Global <strong>Unified</strong> <strong>Communication</strong> <strong>as</strong> a <strong>Service</strong> (<strong>UCaaS</strong>) Market, By <strong>Deployment</strong> Model<br />
<br />
<br />
Managed<br />
Hosted<br />
Global Hosted <strong>Unified</strong> <strong>Communication</strong> <strong>as</strong> a <strong>Service</strong> (<strong>UCaaS</strong>) Market, By <strong>Deployment</strong> Type<br />
<br />
<br />
<br />
UC S<strong>of</strong>tware <strong>as</strong> a <strong>Service</strong> (SaaS)<br />
UC Platform <strong>as</strong> a <strong>Service</strong> (PaaS)<br />
UC Infr<strong>as</strong>tructure <strong>as</strong> a <strong>Service</strong> (IaaS)<br />
Global <strong>Unified</strong> <strong>Communication</strong> <strong>as</strong> a <strong>Service</strong> (<strong>UCaaS</strong>) Market, By <strong>Service</strong>s<br />
<br />
<br />
<br />
<br />
Telephony <strong>Service</strong>s<br />
Contact Center <strong>Service</strong>s<br />
UC Application <strong>Service</strong>s<br />
Collaboration <strong>Service</strong>s<br />
Global <strong>Unified</strong> <strong>Communication</strong> <strong>as</strong> a <strong>Service</strong> (<strong>UCaaS</strong>) Market, By End Users<br />
<br />
<br />
<br />
<br />
Large <strong>Enterprise</strong><br />
Small and Medium <strong>Enterprise</strong>s (SMEs)<br />
Public Sector<br />
Other<br />
Global <strong>Unified</strong> <strong>Communication</strong> <strong>as</strong> a <strong>Service</strong> (<strong>UCaaS</strong>) Market, By Delivery Model<br />
<br />
<br />
Stand-alone <strong>Service</strong>s<br />
Integrated <strong>Service</strong>s<br />
Global <strong>Unified</strong> <strong>Communication</strong> <strong>as</strong> a <strong>Service</strong> (<strong>UCaaS</strong>) Market, By Geography<br />
<br />
<br />
<br />
<br />
North America<br />
Europe<br />
Asia Pacific<br />
Rest <strong>of</strong> the World (RoW)
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