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1. Increased Enterprise Mobility will Boost Deployment of Unified Communication as a Service (UCaaS) Solutions

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<strong>Unified</strong> <strong>Communication</strong> <strong>as</strong> a <strong>Service</strong> (<strong>UCaaS</strong>) Market (<strong>Deployment</strong> Model -<br />

Managed, Hosted; <strong>Deployment</strong> - UC S<strong>of</strong>tware <strong>as</strong> a <strong>Service</strong> (SaaS), UC<br />

Platform <strong>as</strong> a <strong>Service</strong> (PaaS), UC Infr<strong>as</strong>tructure <strong>as</strong> a <strong>Service</strong> (IaaS); by<br />

<strong>Service</strong>s - Telephony <strong>Service</strong>s, Contact Center <strong>Service</strong>s, UC Application<br />

<strong>Service</strong>s, Collaboration <strong>Service</strong>s; End-users - Large <strong>Enterprise</strong>, Small and<br />

Medium <strong>Enterprise</strong>s (SMEs), Public Sector; and Delivery Model - Standalone<br />

<strong>Service</strong>s, Integrated <strong>Service</strong>s) - Global Industry Analysis, Size, Share,<br />

Growth, Trends, and Forec<strong>as</strong>t 2016 – 2024<br />

Sample Request Obtain Report Request Brochure<br />

The top five companies in the <strong>Unified</strong> <strong>Communication</strong> <strong>as</strong> a <strong>Service</strong> (<strong>UCaaS</strong>) market together accounted for<br />

a share <strong>of</strong> just under 57% in 2015. Transparency Market Research observes that the key opportunity for these<br />

players – 8X8 Inc., West Corporation, Cisco Systems Inc., Micros<strong>of</strong>t Corporation, and Fuze Inc. – lies in the<br />

integration <strong>of</strong> business processes and applications. This is expected to further the adoption <strong>of</strong> <strong>UCaaS</strong> solutions<br />

across the globe.<br />

“There h<strong>as</strong> been a substantial incre<strong>as</strong>e in the use <strong>of</strong> social media for businesses, and combining social media<br />

with <strong>UCaaS</strong> solutions enables efficient customer relationships and strengthens marketing,” the author <strong>of</strong> the<br />

study states. <strong>UCaaS</strong> vendors are, therefore, looking to build ecosystems that can make social business<br />

integration compelling for enterprises.


Rising Demand for <strong>UCaaS</strong> <strong>Solutions</strong> in Large <strong>Enterprise</strong>s Acts <strong>as</strong> Growth <strong>Boost</strong>er<br />

Recent studies have shown a significant rise in the number <strong>of</strong> mobile workers across the globe. “Growing<br />

liberalization around the world h<strong>as</strong> compelled large enterprises to enter cross-border markets, thereby driving<br />

the need for collaboration tools to allow employees <strong>of</strong> a company to effectively communicate with each<br />

other,” the author <strong>of</strong> the study comments. <strong>UCaaS</strong> solutions support this very need and <strong>as</strong> a result, the market<br />

for the same h<strong>as</strong> been receiving a major boost. “The impact <strong>of</strong> this driver <strong>will</strong> be high during the forec<strong>as</strong>t<br />

period with businesses likely to expand operations to developing regions such <strong>as</strong> the MEA and Asia Pacific,”<br />

the analyst predicts.<br />

The growth <strong>of</strong> the BYOD trend, multiple benefits <strong>of</strong>fered by <strong>UCaaS</strong> solutions, and surging penetration <strong>of</strong><br />

mobile devices are also responsible for the future expansion <strong>of</strong> the <strong>UCaaS</strong> market.<br />

In contr<strong>as</strong>t, the lack <strong>of</strong> awareness regarding <strong>UCaaS</strong> solutions and the benefits they <strong>of</strong>fer threatens to hamper<br />

the adoption rate <strong>of</strong> <strong>UCaaS</strong> by SMEs. However, this impediment is projected to have a minimal impact on<br />

the <strong>UCaaS</strong> market in the long term.<br />

Significant Growth in Store for <strong>UCaaS</strong> Market by Revenue and Volume<br />

The opportunity in the global <strong>UCaaS</strong> market w<strong>as</strong> pegged at US$8.23 bn in 2015 and is projected to be worth<br />

US$79.3 bn by 2024. The market is likely to expand at a remarkable CAGR <strong>of</strong> 29.4% during the forec<strong>as</strong>t<br />

period. By deployment, hosted <strong>UCaaS</strong> accounted for a larger share in terms <strong>of</strong> both revenue and volume.<br />

Revenue-wise the segment is anticipated to witness a 33.1% CAGR from 2016 to 2024 to reach US$69.9 bn<br />

by 2024. Volume-wise, the hosted <strong>UCaaS</strong> segment is expected to register a 32.0% CAGR. Within the hosted<br />

<strong>UCaaS</strong> segment, UC SaaS emerged <strong>as</strong> the leading segment by revenue in 2015, with UC PaaS <strong>as</strong> the most<br />

rapidly expanding sub-segment.<br />

By service, the global <strong>UCaaS</strong> market w<strong>as</strong> led by telephony services while contact center services are likely<br />

to register the f<strong>as</strong>test growth by revenue during the forec<strong>as</strong>t period. On the b<strong>as</strong>is <strong>of</strong> end users, large enterprises<br />

form the key revenue generators in 2015. Small and medium enterprises (SMEs), on the other hand, are<br />

projected to develop at the highest pace from 2016 to 2024. B<strong>as</strong>ed on delivery model, although stand-alone<br />

services held the larger share in terms <strong>of</strong> revenue in 2015, integrated services are likely to emerge <strong>as</strong> the<br />

leading <strong>as</strong> well <strong>as</strong> f<strong>as</strong>test growing segment by 2024. Geographically, North America is the leading revenue<br />

generator while Asia Pacific is forec<strong>as</strong>t to exhibit the highest growth by 2024.<br />

This review is b<strong>as</strong>ed on the findings <strong>of</strong> a TMR report titled “<strong>Unified</strong> <strong>Communication</strong> <strong>as</strong> a <strong>Service</strong> (<strong>UCaaS</strong>)<br />

Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forec<strong>as</strong>t 2016 - 2024.”


Global <strong>Unified</strong> <strong>Communication</strong> <strong>as</strong> a <strong>Service</strong> (<strong>UCaaS</strong>) Market, By <strong>Deployment</strong> Model<br />

<br />

<br />

Managed<br />

Hosted<br />

Global Hosted <strong>Unified</strong> <strong>Communication</strong> <strong>as</strong> a <strong>Service</strong> (<strong>UCaaS</strong>) Market, By <strong>Deployment</strong> Type<br />

<br />

<br />

<br />

UC S<strong>of</strong>tware <strong>as</strong> a <strong>Service</strong> (SaaS)<br />

UC Platform <strong>as</strong> a <strong>Service</strong> (PaaS)<br />

UC Infr<strong>as</strong>tructure <strong>as</strong> a <strong>Service</strong> (IaaS)<br />

Global <strong>Unified</strong> <strong>Communication</strong> <strong>as</strong> a <strong>Service</strong> (<strong>UCaaS</strong>) Market, By <strong>Service</strong>s<br />

<br />

<br />

<br />

<br />

Telephony <strong>Service</strong>s<br />

Contact Center <strong>Service</strong>s<br />

UC Application <strong>Service</strong>s<br />

Collaboration <strong>Service</strong>s<br />

Global <strong>Unified</strong> <strong>Communication</strong> <strong>as</strong> a <strong>Service</strong> (<strong>UCaaS</strong>) Market, By End Users<br />

<br />

<br />

<br />

<br />

Large <strong>Enterprise</strong><br />

Small and Medium <strong>Enterprise</strong>s (SMEs)<br />

Public Sector<br />

Other<br />

Global <strong>Unified</strong> <strong>Communication</strong> <strong>as</strong> a <strong>Service</strong> (<strong>UCaaS</strong>) Market, By Delivery Model<br />

<br />

<br />

Stand-alone <strong>Service</strong>s<br />

Integrated <strong>Service</strong>s<br />

Global <strong>Unified</strong> <strong>Communication</strong> <strong>as</strong> a <strong>Service</strong> (<strong>UCaaS</strong>) Market, By Geography<br />

<br />

<br />

<br />

<br />

North America<br />

Europe<br />

Asia Pacific<br />

Rest <strong>of</strong> the World (RoW)


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