Hotelier Editon 29 2017

HOTELIER COMMUNITY | JOBS | EVENTS | HOSPITALITY NEWS | SUPPLIERS | MAGAZINE | WWW.HOTELIER-INDONESIA.COM

EDITION 29TH/VOL XIII/2017

I N D O N E S I A

ALILA JABAL AKHDAR

WELCOMES AWARD WINNING EXECUTIVE CHEF

ALEX ENSOR

HOTEL & BRANDED RESIDENCES UPDATE

BALI

HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com 1

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08

HOT | CONTENTS

26

FEATURES

06 Business Technology Platform

Rachel Grier explain it all here

08 The Executive Chef Alex Ensor

Award Winning Executive Chef

10 A Small Soap For A Big Hope

Anantara Uluwatu Bali

14

BUSINESS

14 Come Smell The Omani Roses

a truly spectacular sight

16 5 Ways Cater the Fitness

a fitness centre for your property

18 Meliá Bangkok open in 2022

Meliá partnered with TCC Group.

21 Travellers’ Choice Awards

Mandarin Oriental, Tokyo Wins

24 Hard Rock Hotel Shenzhen

Open First Property In Summer 2017

TECHNOLOGY

25 Automation & The Hospitality

The end of the accountant?

34

86

26 nSight for IDeaS

Drive More Profitable Bookings

67 Travelico

Socially Conscious Alternative

EVENTS

30 Sparkling & Colourful Night

Annual Corporate Gathering

70 Food & hotel indonesia 2017

(Show Preview)

PROMO

30

86 Wedding Celebration

Package

Intercontinental Resort Bali

4

HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

HOTELIER INDONESIA

FROM THE EDITOR

Quantity over quality: be careful what

you wish for... BALI HOTEL & BRANDED

RESIDENCES UPDATE is the Main

Report for this edition. Created

collaboration between Horwath htl

and C9 Hotelworks Company Ltd.

A must Read Report to rich your

knowledge and prepare the strategic

plan ahead. Start to read

now here

New Booking Platform is just launch this week. Traveliko is the name. It

is specifically designed to promote fair, ethical, value-added travel while

helping make the world a better place. Get to know the more here

HOTELIER

I N D O N E S I A

HOTELIER COMMUNITY | JOBS | EVENTS | HOSPITALITY NEWS | SUPPLIERS | MAGAZINE | WWW.HOTELIER-INDONESIA.COM

EDITION 29TH/VOL XIII/2017

ALILA JABAL AKHDAR

WELCOMES AWARD WINNING EXECUTIVE CHEF

ALEX ENSOR

HOTEL & BRANDED RESIDENCES UPDATE

BALI


And of course many great news as always ... see you for more soon..

EDITOR-IN-CHIEF

Hery Sudrajat

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+62.812.1978.1196

sales@hotelier-indonesia.com

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JOBS | EVENTS | HOSPITALITY NEWS | MAGAZINE

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Hery Sudrajat

Hotelier Indonesia News


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HOT | SOLUTIONS

REVENUE MANAGEMENT SYSTEMS

ARE BEST VIEWED AS AN INVESTMENT

IN AN ESSENTIAL

BUSINESS TECHNOLOGY PLATFORM

HOW SMALL THINKING CAN LIMIT AN

INDEPENDENT HOTEL

With the right investment in

processes, technology and

staff, it’s possible for small

scale independent hoteliers

to not just survive, but thrive

in today’s competitive hotel

environment

Written by:

Rachel Grier, Asia-Pacific managing director, IDeaS Revenue Solutions

Revenue management systems are used by leading hotel brands around the world.

However, it can be argued that smaller and independent properties in Indonesia need the

technology even more than larger hotels given that limited room volumes mean every

pricing decision counts. With the right investment in processes, technology and staff, it’s

possible for small scale independent hoteliers to not just survive, but thrive in today’s

competitive hotel environment.

It goes without saying that independent hoteliers in Indonesia and across the APAC region

often find themselves in challenging situations: they often don’t have the resources to

compete with the large global hotel chains in terms of marketing budgets and investment

in third party booking channels, or have the well-recognised brand name that goes handin-hand

with these activities. Smaller, independent hotels frequently have fewer resources

compared to larger chain hotels, and often do not have a dedicated revenue manager.

6


Automated revenue systems and technologies

allow revenue managers to move beyond data

collection to focus on revenue strategy,”

This means that the revenue strategy is

left up to the general manager, director of

sales and marketing, reservations manager,

or even the accountant– all of whom

already have very busy schedules filled

with other responsibilities. This lack of a

dedicated resource and isolated operating

systems mean that rooms are often

either overpriced or under-priced, which

ultimately turns guests away or secures

guests at a lower-then-ideal booking rate

for the hotel.

Every room counts in smaller scale independent

hotels, which means that pricing

rooms incorrectly has a much more

noticeable impact on the property’s overall

revenue performance. If there is a

pricing error at a larger hotel, it’s easier

to “bury” the rate mistake or absorb any

short-term revenue loss due to a greater

volume of rooms and bookings.

Similar to larger hotels, small, independent

properties are constantly generating

data – such as that used in developing

demand forecasts. Hotel data comes from

a multitude of sources, changes rapidly,

and is critical to making proper pricing

decisions. A good forecast as part of an

ongoing revenue management program

can assist room rate decision making,

staff allocation, property maintenance

and a range of critical hotel operations.

Using data and analytics from an accurate

forecast is the best way to determine

marketing and pricing strategies for the

future.

Data should be detailed and be both historical

and forward-looking. Historically,

the data should include (at least) the

number of occupied rooms, coupled with

revenue by market segment per day.

Also, hoteliers need to ensure they

include the number of rooms and revenue

on the books by day (and by market

segment) for at least the next 90 days. If

data is collected every day it will allow

the hotel to establish simple booking

pace forecasts by segment and day of

week, from which they will be able to

compare it to historical data. If done

consistently, this will allow hoteliers to

quickly make any changes when demand

picks up and tweak their strategies and

decisions accordingly.

One of the biggest challenges with manual

revenue management practices is

the inability to collect quality data in a

timely manner, while being able to use it

before it is obsolete. Put simply, without

automation, it is difficult to compile and

analyse all this continuous information

accurately and effectively. Global hotel

brands equip their properties with revenue

management technology for this

reason. Automated revenue systems and

technologies allow revenue managers to

move beyond data collection to focus on

revenue strategy, leveraging every opportunity

in good times or working with the

sales and marketing teams to stimulate

demand and lock in business for any softening

in market conditions.

Hotels with a revenue management system

simply have better aggregation of data, leading

to better insights and more granular forecasts

earlier on, which ultimately delivers better

performance.

Importantly, a revenue management system

can also help independent Indonesian hoteliers

balance the right business mix and address

length of stay issues. Many independent hotels

fall into the trap of focusing on peak nights

and often accept lower-rated business when

it isn’t needed, which simply trades down revenue.

With fewer rooms in smaller scale independent

hotels, managing booking pace and

capturing optimal reservations by accepting

the most valuable demand across arrival dates

and lengths of stay is critical to maximising

revenues.

So, as an independent hotelier, how do you

compete with “the big boys”? How can you gain

access to the same set of tools and insights so

that you can provide the maximum return to

your asset owner in good or challenging times?

It’s simple: get a revenue management system

and even the playing field. Time is today’s most

valuable currency, and if you are paying a talented

revenue manager to compile data into

endless spreadsheets and siloed reports, frankly

you are wasting your money.

Revenue management systems are best viewed

as an investment in an essential business

technology platform or tool for your business,

rather than a “nice to have” expense. The

insights, efficiencies and operational benefits

are significant, driving measurable performance

as well as profitability. Hotels of all types typically

experience 3 to 8 percent uplift in RevPAR

when they move to an automated revenue

management system, and in IDeaS’ experience,

investment in a revenue management system

generally pays back within a four month window,

delivering both tangible and intangible

benefits to the independent hotelier.


HOT | TEAM

“I am thoroughly excited to be

starting at Alila Jabal Akhdar

Oman. It’s an amazing opportunity

to be working on top of

the world! I look forward to

creating new menus with the

fresh, local mountain produce,

to further elevate the culinary

experience which Alila Jabal

Akhdar has become famous for”

8


ALILA JABAL AKHDAR WELCOMES

AWARD WINNING EXECUTIVE CHEF

ALEX ENSOR

A

LILA JABAL AKHDAR

WELCOMES AWARD

WINNING EXECUTIVE

CHEF ALEX ENSOR

Alila Jabal Akhdar is thrilled to welcome

the arrival of star-studded Chef, Alex

Ensor, who will be bringing his culinary

skills to the kitchen in Juniper restaurant

as their new Executive Chef.

With over 20 years experience in many

reputable establishments across the

southern hemisphere in Australia, New

Zealand and Jakarta, Chef Alex has made

a name for himself in the culinary world

with his success and winning an extensive

list of awards.

Coming into Alila Jabal Akhdar right

after his 2-year tenure at Alila Jakarta,

Chef Alex started out his career back in

1997 in New Zealand, his home country,

working at the Huka Lodge in Taupo and

has since travelled and worked through

Australia and Jakarta. He continued to

build his career at award-winning restaurants

such as Sydney’s Level 41 (winner

of 21 Best Restaurant Awards), Guillaume

@ Bennelong (winner of three hats SMH

3 stars in Gourmet Traveler), Jakarta’s SHY

fine-dining restaurant, Buddha Bar and

wowed the well-heeled at Alila Jakarta.

Having worked alongside master chefs,

Guillaume Brahimi and Dietmar Sawyere,

Chef Alex took his heightened skills and

went on to receive his first Hat Award

and feature in Australian Gourmet Pages.

Chef Alex has over the years maintained

his image in the public eye by doing

various guest chef dinners around the

world and receiving coverage in food

magazines and press reviews as well as

some TV shows!

“I am thoroughly excited to be starting at

Alila Jabal Akhdar Oman. It’s an amazing

opportunity to be working on top of the

world! I look forward to creating new

menus with the fresh, local mountain

produce, to further elevate the culinary

experience which Alila Jabal Akhdar has

become famous for” commented Chef

Alex Ensor. “I am proud to be on the Alila

team and I am eager to showcase the

artisanship which brand Alila is known

for in Oman and the rest of the world.”

For reservations, email:

jabalakhdar@alilahotels.com OR call:

+968 2534 4200 / +968 99104204

www.discoveryloyalty.com

ALILA JABAL AKHDAR

IS THRILLED TO WELCOME

THE ARRIVAL OF STAR-STUDDED

CHEF, ALEX ENSOR

“I am proud to be

on the Alila team

and I am eager

to showcase the

artisanship which

brand Alila is

known for in Oman

and the rest of the

world.”


The Peliatan Ballroom, with its 162 sq m of flexible function space, and a

ceiling height of 4 m, can be divided into two separate sound-proofed function

areas each with its own entry door.

Each area can seat 100 people, banquet style, and 150 people, theater style.

When combined, the ballroom can accomodate 210 people seated banquet

style and 300 people theater style, the largest in Ubud. Whereas the Sukma

Boardroom provides exclusive meeting space for up to 14 people.

The spacious pre-function area is ideal for coffee breaks, pre-dinner cocktails

or product displays. All function spaces are equipped with modern

audio visual equipment and high speed WiFi and internet access.

Who says meeting food has to be boring? Sens offer an inspired array of

menu selections that are sure to impress, featuring regional and international

specialties, and can custom tailor menus for you.

Sens team can also help you plan unique and unforgettable events, whether

you’d like to transform a ballroom into a rainforest or set up a locally-inspired

Amazing Race around Ubud.

We take just as much pride in our accommodations. Comfortable and contemporary,

rooms come with thoughtful touches like universal power points,

24 hour room service, free and fast WiFi and a host of complimentary

amenities so you can be at your best. And of course, SenS Spa is perfect for

unwinding during breaks.

Jl. Sukma, Banjar Tebesaya Desa Peliatan, P.O. Box 2828 , 80571 Ubud - Bali Phone : +62 361 849 3328 Fax : +62 361 849 3327 reservations.ubud@senshotelsresorts.com

HOT | NEWS

A SMALL SOAP FOR A BIG HOPE

ANANTARA ULUWATU BALI RESORT

A

nantara Uluwatu Bali Resort is pleased to announce

a collaboration with ROLE Foundation, a foundation

that concentrate on stopping land-based waste from

getting into the oceans and creating sustainable jobs

to protect the livelihoods of coastal communities.

Every year in Bali 75 tons of soap are thrown away in hotels and

villas which have only been used once or twice by guests and the

numbers are growing while many people across the island have no

access to basic hygiene products.

The team was moved by their programme “Soap For Hope” and

acted immediately. Soap for Hope is actually the brainchild of

Sealed Air Corp, a cleaning and sanitation solutions provider, and

it aims to recycle lightly used hotel guest soap and distribute it to

underprivileged families and communities in Asia, the Middle East

and Africa.

12


This is a very good

program for us to join

as we can help the

local community.

Children are getting

sick because of poor

hygiene resulting

from a lack of access

to soap and we used

to throw away so

much of it every day.

The project was first launched in 2003 in the UAE in collaboration with couple of hotels,

and today it operates with over 50 hotels in 10 countries to divert soap from landfills and

donate recycled soap to those who need it most.

When the soap arrive at the reprocessing center, the used hospitality soap is broken

down, sanitized and reconstructed incorporating a range of organic fragrances such as

lemongrass and jasmine. They then distribute the finished product to orphanages, the

elderly and disadvantaged people in Bali for free and sell some of the soap in the foundation

shop.

“This is a very good program for us to join as we can help the local community. Children

are getting sick because of poor hygiene resulting from a lack of access to soap and we

used to throw away so much of it every day.

During the month of November and December we manage to deliver 25 kg of soap.

Such actions are important and have a great impact on our team members as well as this

program shines light on clever and useful recycling.

Bali relise heavily on tourism as source of income, so it is in the interest of local people to

improve and preserve cleanliness throughout the island an it’s beaches,” explained Dimitri

Delepierre, Executive Assistant Manager of Anantara Uluwatu Bali Resort.

The results are less solid waste, new skill sets and means of livelihood for local people

and better sanitation in villages.


HOT | DEALS

COME SMELL THE OMANI ROSES

It offers guests the chance to get up close and personal with a guided tour

through the Jabal Akhdar rose terraces – a truly spectacular sight.

CELEBRATE THE 2017 ROSE HARVEST AT ALILA JABAL AKHDAR

F

ebruary 2017 - This year, guests at Alila Jabal

Akhdar, will be able to celebrate the rose harvest

in Oman with a rose-inspired experience.

Every year, from the end of March until mid-

May, the rugged, rocky mountain landscape of Jabal Akhdar

- the Green Mountain in Arabic - is transformed into a spectacular

shade of pink.

Lying in prize position,

overlooking the 7,000

Damask roses covering

the mountain

range, is Alila Jabal

Akhdar, which sits

2,500 meters above

sea-level and enjoys

stunning views over

the Al Hajar mountain

range.

Throughout the rose

season, guests can

book a special twonight

Rose Experience.

It offers guests the chance to get up close and personal with

a guided tour through the Jabal Akhdar rose terraces – a truly

spectacular sight – and enjoy a soothing rose petal bath with

a glass of chilled sparkling rose wine upon their return to the

resort. Finally, indulge in a specially concocted Spa Alila Roses

treatment, which benefits from the medicinal properties of a

naturally infused rose petal oil.

Alila Jabal Akhdar is a design-forward hotel with 86 beautiful

rooms and suites, seamlessly blending an eco-design of local

stone with traditional Omani architecture and stunning surroundings.

Vintage trunks decorate the rooms and the lobby is

filled with abstract patterns of roses in a nod to the local

perfume production. Spa Alila is filled with an aroma that

is reminiscent of an

old Oman, a mist of

oils grounded in

frankincense and

juniper berry. There

are seven treatment

rooms, a Vichy shower

room, Jacuzzis and

an array of Asianinspired

treatments

and excellent massages.

On arrival guests

are greeted with a

refreshing rosewater

& elderflower spritzer.

The hotel also offers a

wealth of other experiences including the brand new Via Ferrata

experiences, a protected climbing route built to international

standards. With two different routes at Level 2 and Level 5 and

lead by expert Omani guides, it is a perfect adventure for thrill

seekers of all levels.

The two-night ROSES Experience starts from USD1,109 per couple

based on two sharing with daily dinner, bed and breakfast.

14


DISCOVERY PROGRAMME

It also includes the guided tour of the Rose terraces, rose petal bath

and bubbles and a Spa Alila signature Rose treatment per person. It

is valid for stays from 15 March –13 May 2017 (Rose Season).

For further information visit www.alilahotels.com/jabalakhdar

About DISCOVERY programme

A memorable trip demands more than a comfortable stay. DISCOVERY,

an award-winning global loyalty programme, provides nearly 10

million members recognition and perks across 550 hotels, resorts,

and palaces in 76 countries. Elite members have the opportunity

to immerse themselves in local culture through Local Experiences,

distinctive activities that capture an authentic taste of each destination.

For more information visit www.discoveryloyalty.com


HOT | TALKS

Five Ways Property Managers Can Cater

to the Fitness-Minded Traveller

Although adding a fitness centre to your

hospitality property might fall under the category

of “nice to have”, fitness spaces and

offerings are becoming the industry standard.

As an example, 84 percent of American

hotels had a fitness centre in 2014. In

addition, 53 percent of travellers always or

often exercise when they’re on the road –

That’s a large chunk of business you could

be missing out on if you don’t have a gym

or fitness facility. Having a fitness offering

on your property can make the difference

between a guest choosing your property or

picking a competitor’s.

However, a staggering 55 percent of business

travellers have walked out of a hotel

gym due to facilities that did not meet their

expectations,

highlighting the importance of having a

good fitness offering. To ensure that your

guests remain satisfied customers, it’s important

to invest in one that meets guests’

needs.

Here are a few easy-to-implement tips

for budgets of any size that will help you

attract fitness-minded travelers and keep

them coming back to your hotel time and

again.

IF IN DOUBT, ASK!

GOES BEYOND THE FITNESS CENTRE

FITNESS AS A WHOLE-BODY AFFAIR

INVEST IN THE FUNDAMENTALS

NO FITNESS ROOM? NO PROBLEM

If in doubt, ask! If you are thinking about

1.

adding a fitness facility to your property,

take some time to do some research as part

of the planning process. Go and visit gyms

near your property – what do they offer, and

what could you replicate in your facility?

See if you can do a casual workout session to truly measure the

experience. Secondly, survey your guests and ask them what they’d

like from an onsite gym, and critically, if they would use it. When it

comes time to launch it, demonstrating that you listened to what

your guests asked for will be worth its weight in customer service

gold.

16


Think of Fitness as a Whole-Body Affair

3.

Although most people associate fitness with

running or lifting weights, health-minded

travelers make whole-body health a priority.

You can take advantage of this mindset by

adding valuable services like spa experiences,

private training sessions, and group classes to your fitness

offerings. In some instances, it might even make sense to create a

wellness-weekend package that offers your guests personal training,

fitness classes, and a spa session. By offering these services

alongside your regular fitness amenity, you have the opportunity to

enhance your guests’ stay experience and increase your bottom line.

Invest in the Fundamentals

4.

While it might seem like a great idea to

invest in the trendiest equipment, it’s best to

stick to tried-and-true gym equipment like

dumbbells, treadmills, ellipticals, and stationary

bicycles.

Most exercisers are already familiar with these pieces of equipment,

so it makes it easier for them to recreate their regular workout on

the road. More importantly, when you decide to invest in equipment,

try to buy commercial-grade pieces with a service plan whenever

possible. Even though it might cost more money up front, investing

in high-quality equipment will ultimately keep guests satisfied –

commercial-grade products last longer and a service plan ensures

that if a problem arises, it can be fixed immediately

Remember That Fitness Goes Beyond

2.

the Fitness Centre.

Maintaining a healthy lifestyle goes beyond

the fitness room. In order to keep fit travellers

loyal to your establishment, you should make

it easier for travellers to maintain both their

fitness levels and their diets. Make sure that your property’s dining

options (both in-room, at the breakfast bar, and in the hotel restaurant)

have healthy offerings so that fit travellers can keep up with

healthy eating.

No Fitness Room? No Problem

5.

If you don’t have the option to add a fitness

amenity to your space, there are still ways

that you can attract the health-minded traveller.

Think about partnering with a local gym

that’s close to your property to make their

space available to guests, or make in-room fitness equipment (think

small dumb bells, on-demand exercise videos, jump ropes, and yoga

mats) available to guests. Also be sure that your front desk staff

is aware of local studios, walking and running trails, and fitness

options so that they can help guests find their fitness fix.

More and more people are trying to live healthy and active lives,

and you can play a role in helping them do that. By making fitness

a priority in your establishment, you’ll likely see an increase in new

business, customer loyalty, and overall guest satisfaction.


HOT | BUSINESS

Meliá Hotels International Marks Entry into Bangkok

MELIÁ BANGKOK

SLATED TO OPEN IN 2022

M

eliá Hotels International Marks Entry into Bangkok

with Signing of Meliá Bangkok

Slated to open in 2022, Meliá Bangkok underscores

the Group’s focus on strengthening its

international presence

Meliá Hotels International, Spain’s leading hotel group,

announced the signing of Meliá Bangkok, marking the group’s

first property in Bangkok and secondoverall in the country.Meliá

Bangkok forms part of Meliá’s strategic focus on international

growth – one that has made Meliá the first Spanish hotel group

to open hotels in markets, such as China, the U.S. and the U.A.E.

The new agreementwith Asset World (TCCAW), a member of TCC

Group, one of the largest business conglomerates in Thailand,

provides a significant boost to Meliá Hotels International’s

growth and expansion in Asia. Meliá Bangkok, located in the

vibrant Sukhumvit district, is another milestone in Meliá Hotels

International’s long-term partnership with TCC Group, which

spans many years and one that has been built on mutual respect

and trust, and a shared concept of hospitality.

“It gives us great confidence to partner with Asset World to

launch the Meliá Hotels & Resorts brand in a thriving destination

such as Bangkok,” said Bernardo Cabot Estarellas, Senior

Vice President Asia Pacific of Meliá Hotels International.

He added, “Our growth strategy must be accompanied with

major local partners who share our vision, philosophy and culture

– even more so when we’re entering the second most visited

country in Southeast Asia. I believe Meliá Hotels International’s

impeccable track record of 60 years in hotel management and

Spanish service culture will stand us in good stead to achieve

growth while delivering an unmatched guest experience.”

Nishant Grover, Chief Operating Officer of Asset World said,

“We are delighted to widen our relationship with Meliá Hotels

International, with the addition of this third property. We stand

committed to bringing best of hospitality to Thailand and firmly

believe that Meliá Bangkok would further our vision of creating

unique product and service offerings for our guests.”

18


Managed under the Meliá Hotels & Resorts

brand, the brand-new, upscale hotel will bolster

the group’s already strong portfolio of

urban resorts around the world. Meliá Bangkok

will feature a total of 315 luxurious guest

accommodations, and offer exceptional F&B

outlets, spa amenities, a fitness center and

meeting facilities, complementing the mixeduse

development of retail and office space.

With a central location in the heart of Sukhumvit

plied by thoroughfares of the city, and 30 minutes

from Suvarnabhumi International Airport,

Meliá Bangkok will grant guests easy access

to Bangkok Mall, an ultra modern complex

housing entertainment (including two theme

parks), commercial, residential and office spaces;

Terminal 21; and Benjasiri Park.

Meliá Hotels & Resorts, the most international

brand of the group, has 126 properties worldwide

and over 30 years of presence in Asia;

and Meliá Bangkok is yet another reaffirmation

of the group’s commitment to the region. The

brand is highly valued by travellers worldwide

and characterized by the personalized experiences

provided through the Passion for Service

culture. In 2016 Meliá Hotels International

celebrates its 60th Anniversary and maintains

its robust momentum in Asia, where the group

will double its portfolio of new hotels by 2020:

At present there are 13 hotels open and another

21 hotels in the pipeline; Meliá Bangkok

brings the total number of properties in the

region to 35.

About Meliá Hotels International

Founded in 1956 in Palma de Mallorca (Spain),

Meliá Hotels International is one of the largest

hotel companies worldwide as well as the

absolute leader within the Spanish market,

with more than 375 hotels (current portfolio

and pipeline) throughout more than 43 countries

and four continents under the brands:

Gran Meliá, Meliá Hotels & Resorts,

Paradisus Resorts, ME by Meliá,

INNSIDE by Meliá, Tryp by Wyndham

and Sol Hotels. The strategic

focus on international growth has

allowed Meliá Hotels International

to be the first Spanish hotel company

with presence in key markets

such as China, the Arabian Gulf and

the US, as well as maintaining its

leadership in traditional markets

such as Europe, Latin America and

the Caribbean. Its high degree of

globalization, a diversified business

model, the consistent growth

plan supported by strategic alliances

with major investors and its

commitment to responsible tourism

are the major strengths of Meliá

Hotels International, being the

Spanish Hotel leader in Corporate

Reputation (Merco Ranking) and

one of the most attractive to work

worldwide.

www.meliahotelsinternational.com

Email: icha@bwcomms.com

Meliá Hotels International’s

long-term partnership with

TCC Group

Featuring 315 luxurious

guest accommodations,

and offer exceptional F&B

outlets, spa amenities, a

fitness center and meeting

facilities, complementing

the mixed-use development

of retail and office space. ”


Featuring

JAKARTA INTERNATIONAL EXPO

KEMAYORAN, INDONESIA

5 – 8 April 2017

Incorporating:

The 14 th International Hotel, Catering

Equipment, Food & Drink Exhibition

The 15 th International Retail

Technology, Equipment, Display

and Storage Exhibition

SUPPORTING ORGANISATIONS

ORGANISED BY

Ministry of Tourism,

Republic of

Indonesia

Indonesian

Food & Beverages

Association

Association of

Culinary

Professionals

Specialty Coffee

Association of

Indonesia

Indonesian

Cold Chain

Association

Indonesian

Retail Merchants

Association

The Indonesian Fishery

Products Processing &

Marketing Association

Indonesian

Packaging

Association

Pre-register your visit online at

MANDARIN ORIENTAL, TOKYO

WINS IN THREE CATEGORIES

AT 2017 TRIPADVISOR

TRAVELLERS’ CHOICE AWARDS

FOR HOTELS

Hong Kong, 9 February 2017 – Mandarin Oriental, Tokyo has been recognized

as the best hotel in Japan in three categories at the TripAdvisor

Travellers’ Choice Awards. The hotel was ranked first in Japan in the

Top Hotels, Luxury and Best Service classifications in the travel site’s list

of Best Hotels 2017 announced in January. Never before has a Japanese

hotel topped these three categories at one time since the awards began

fifteen years ago.

TripAdvisor presents awards based on the millions of travellers’ reviews

and opinions posted on the site. It has nine categories of hotel award:

Top Hotels, Luxury, Bargain, Small, Best Service, B&Bs and Inns, Romance,

Family and Hall of Fame. A hotel must show it offers remarkable

value, service and quality to win an award.

“Mandarin Oriental, Tokyo is absolutely delighted to have received these

accolades, which are a tremendous affirmation of our team’s dedication

to providing the very best in hospitality for our guests. These awards

are very encouraging for the entire hotel team and we are deeply appreciative,”

said Paul Jones, General Manager at Mandarin Oriental, Tokyo.

Visit www.mandarinoriental.com to book one of the hotel’s luxurious

room packages, and find out why Mandarin Oriental, Tokyo has been voted

the Top Hotel in Japan. For room reservations and enquiries, please

call +81 (0) 3 3270 8800, or email: motyo-reservations@mohg.com


9 - 12 AUGUST 2017

GrandCity, Surabaya - Indonesia

EASTFOOD INDONESIA EXPO 2017

The 9th International Exhibition on Food & Beverage Products,

Ingredients, Technology and Services

DISCOVER

MORE

Exhibition Organizer

EASTFOODINDONESIA.COM

KRISTA EXHIBITIONS. PT. Kristamedia Pratama.

Jalan Blandongan No. 28d/g. Jakarta 11220. Indonesia.

Phone +62 21 6345861, 6345862, 6334581, 6345002.

Fax +62 21 6340140, 6342113.

Email : info@kristamedia.com Website : www.kristamedia.com

EAST FOOD INDONESIA 2017

The Focused Platform For International

Food & Beverage Exhibition In Surabaya

Supporting Ministry

Supporting Associations

Kementerian

Perindustrian

REPUBLIK INDONESIA

APTINDO

Asosisasi Produsen tepung Terigu Indonesia

DONT MISS

ALL the GOOD

THINGS

HOTELIER INDONESIA


NEWS EVENTS JOBS

Hard Rock International Announces Hard Rock Hotel Shenzhen

Hotelier Indonesia Magazine - Business,

Hot News, Opening, Shenzen

Hotelier Indonesia - Hard Rock International

Announces Launch of Hard Rock Hotel

Shenzhen

Brand Slated To Open First Mainland China

Property In Summer 2017

SHENZHEN, CHINA, February 15, 2017

– Hard Rock Hotels announces the launch

of its first hotel in China, Hard Rock Hotel

Shenzhen. Slated to open in summer 2017,

the new Hard Rock property will offer a

luxury stay for modern travelers who are

seeking a reprieve from traditional accommodations.

Blending pop culture and premium hospitality,

Hard Rock Hotel Shenzhen promises

a host of world-class leisure, dining and

entertainment options and the thread that

unites them all – music.

Destined to become a new landmark in the

Guangdong region, Hard Rock Hotel Shenzhen

will continue the brand’s tradition of

presenting memorable moments through

music. Whether a guest prefers rap, pop,

reggae or R&B, travelers can experience an

unparalleled music amenity program –

The Sound of Your Stay - offering complimentary

in-room Fender guitars and

DJ-equipment.

Throughout the property, guests will

enjoy rare and valuable memorabilia on

display. Carefully chosen from Hard Rock’s

world-famous, 80,000+ piece collection,

each prized piece celebrates legendary

music icons from around the world.

The 258 rooms and suites feature a creative

mix of music-inspired décor and modern

Chinese elements. A range of high-end

accommodations, including Studio Suites,

Rock Royalty Studio Suites and Rock Star

Suite®, provide the ultimate all-access

pass to a luxury VIP experience, as well as

stunning views of the surrounding area

While music soothes the soul, food satisfies

the senses and Hard Rock Hotel Shenzhen

will boast a variety of dining destinations.

Travelers can choose from the signature

Hard Rock Cafe, a rooftop restaurant and

pool bar,

The Cake Shop, GMT+8 Lobby Lounge or

browse the all-day offerings at Sessions.

Other facilities include the Body Rock® fitness

center, Rock Shop®, and Roxity Kids’

Club for budding little rockstars.

Hard Rock Hotel Shenzhen will also feature

more than 1,000 square meters of event

and meeting facilities.

“We are proud to bring the Hard Rock

Hotel experience to Mainland China where

consumers are equally passionate about

music and travel,” said Peter Wynne, Area

Vice President of Operations - Asia Pacific

Hotels, Hard Rock Hotels.

“While Hard Rock Hotel Shenzhen will

offer a one-of-a-kind luxury experience,

guests can expect the same music-centered

fun as other Hard Rock Hotels around

the world. As our brand has proven over

the years, nothing is more universal than a

love of music and having a great time.”

Located in the famed Mission Hills Centreville,

Hard Rock Hotel Shenzhen offers

convenient access to the world’s number

one golf course and close proximity to an

extensive range of leisure, wellness and entertainment

offerings. Hard Rock Hotel is

located 45 minutes from Shenzhen Bao’An

International Airport and 35 minutes from

the city center.

24


HOT | TECH

AUTOMATION

AND THE HOSPITALITY

INDUSTRY

By David Topolewski, CEO of Qooco

Given the high costs and manpower shortages experienced in

the hospitality sector in general, automation and hospitality

are two words rarely used in the same sentence. Other industries

have embraced automation, manufacturing has massively

increased its productivity thanks to machines, and Robotics Process

Automation (RPA) led by companies such as UiPath promises

to replace the repetitive, rules-based tasks present in many

financial institutions, yet local hotels seem to be free of such technology,

despite the presence of many repetitive, rules-based

jobs.

This could be about to change the back-end of our hotels.

Here are three areas in which automation could transform the

makeup of hotels:

The robot housekeeper – A few years ago, researchers at the University

of Berkeley introduced us to Brett, a robot that could pick

up and fold towels, (see video here), taking about 24 ½ minutes

for each towel. While this may seem slow, to the point of ridicule,

the fact that a robot is able to detect, scan and manipulate a ‘soft’

object is impressive. Fast forward a few years, and the robot is

now able to connect Lego pieces, hang shirts on a hanger and fix

a toy. Still no human, but robots are getting better, slowly, and

it may not be long before they are employed to assist current

housekeepers

The end of the accountant? – Hotel accounts departments are

also ripe for automation. Dozens of employees are hired to process

the hundreds of invoices, claims and bills that run through

the hotel on a daily basis. This often requires little more than

checking the invoice, copy-pasting data, transferring information

– rules based, repetitive tasks. Robotics Process Automation

(RPA) is software that uses computer systems exactly as a human

does – via the user interface (e.g. Windows). Highly accurate, and

never making mistakes, RPA does the monotonous tasks that humans

simply are not designed to do, and can significantly reduce

cost and improve efficiency for (often cash-strapped) hotels.

Counting the cost – Technology can now detect physical items

too. SAP software allows Airline-service crews to scan the number

of paper cups they bring into an airplane. Hotels still employ

people to conduct inventory checks on a daily basis for

everything from the amount of shampoo and soap to cans of

tomatoes and bottles of olive oil. Counting and recounting stock

takes hours, and is the kind of mundane

While technology has been added to the front-of-house in an

effort to make the guest experience more efficient and smoother,

it seems that back-of-house is too often neglected. From

RPA to robot housekeepers, hotels will soon have the ability to

create some real cost savings for the hotel of the future.


HOT | SOLUTIONS

nSight for IDeaS

Help Indonesian Hoteliers Drive More

Profitable Bookings

First-to-market revenue management solution provides exclusive access to travel

intelligence and online demand data to give hoteliers an unseen competitive advantage

26


nSight for IDeaS to Help Indonesian Hoteliers

Drive More Profitable Bookings

Jakarta – February, 2017 – IDeaS Revenue Solutions

and nSight Travel Intelligence have teamed

up to offer Indonesian hoteliers a new experience

in revenue management that allows managers

to “futurecast” inventory demand based on a

rich set of data points never before available on a

single technology platform.

With access to both nSight’s predictive consumer

shopping intelligence data and IDeaS’ advanced

revenue management solutions, Indonesian

hoteliers can now have exclusive access to the

most advanced demand-intelligence solution on

the market to increase bookings and drive better

revenue.

Hoteliers have previously been limited to

high-level booking data and lost business data

for only brand.com when building demand forecasts.

With nSight for IDeaS, hoteliers now have

access to aggregated data from more than five

thousand online travel sites, giving them much

deeper and more cohesive insights on consumer

behavior across all relevant online and offline

booking channels.

By combining data from the hotel’s RMS

with predictive data, and offering it

through an intuitive dashboard, we help

revenue and marketing teams simplify

and focus on proven revenue-generating

priorities.”

About nSight

nSight combines the world’s largest view

of consumer shopping data with predictive

marketing and revenue management

solutions to deliver more guests to your

hotel and visitors to your destination.

Only nSight aggregates more than 85

million travel consumer shops and bookings

daily across over 5,000 third-party

travel websites. Understanding consumer

shopping behavior, rate impact and future

market demand enables better marketing

and revenue management decisions.

Follow nSight on Twitter, Facebook and

LinkedIn. For more information, visit

www.nsightfortravel.com.

About IDeaS

With more than one million rooms priced

daily on its advanced systems, IDeaS Revenue

Solutions leads the industry with the latest

revenue management software solutions and

advisory services. Powered by SAS® and more

than 25 years of experience, IDeaS proudly

supports more than 7,000 clients in 94 countries

and is relentless about providing hoteliers more

insightful ways to manage the data behind hotel

pricing.

IDeaS empowers its clients to build and maintain

revenue management cultures—from single

entities to world-renowned estates—by focusing

on a simple promise: Driving Better Revenue.

IDeaS has the knowledge, expertise and maturity

to build upon proven revenue management

principles with next-generation analytics for

more user-friendly, insightful and profitable

revenue opportunities—not just for rooms,

but across the entire hotel enterprise. For more

information, visit www.ideas.com.

“The ability to integrate never-before-accessible

information – such as relationships between

intent to book and pricing – will elevate a hotel’s

demand forecast and ultimately its revenue

opportunities,” said Sanjay Nagalia, chief operating

officer for IDeaS. “Our partnership with

nSight is the first solution to truly bridge two

profit-focused functions. By bringing revenue

management and marketing closer together,

we’re giving our clients an exclusive advantage

over the competition.”

Rich, Real-Time Data Drives Revenue

nSight for IDeaS goes beyond traditional data

sources like brand.com regrets and denials

data. Instead it utilizes real-time, relevant and

forward-looking demand intelligence from online

travel agents and travel websites to provide

powerful data that can be used to more accurately

apply profit-generating pricing strategies.

“The sheer amount of data available can be

overwhelming and ‘big data’ has become code

for ‘lots of work’. We are changing all that with

nSight for IDeaS,” said Rich Maradik, founder

and CEO for nSight. “The simplicity in which

hoteliers can now access and leverage large volumes

of data is something the market has never

seen before.

Integrate never-before-accessible

information

The information hotels can leverage using nSight for

IDeaS can offer a distinct competitive advantage for

pricing rooms, personalizing marketing efforts and aligning

the overall consumer experience across channels.

It effectively narrows the disconnect between revenue

management and marketing teams by delivering insights

relevant to both functions. nSight for IDeaS enables

the two disciplines to collaborate with confidence,

more accurately understand guests, and better target

and track marketing campaigns. These well-aligned

goals, in turn, allow hotels to maximize direct bookings

and drive profitability.

“


HOT | PLATE

QUILA

A JOURNEY OF MULTI-SENSORY GASTRONOMY

AT ALILA VILLAS ULUWATU

The newly unveiled QUILA dining room at Alila Villas Uluwatu,

Bali offers an exclusive journey of gastronomy where every

bite is exquisite and loaded with multi-sensory surprises. The

name QUILA combines ‘qui’, which stands for ‘he who transforms’,

with Alila, and aptly reflects the transformative dining

experience presented within its exclusive setting.

Diners seeking a culinary thrill are taken on an exhilarating

ride for all the senses in a daily-changing dinner menu

comprising a variety of different plates, artfully tailored by

Executive Chef Marc Lorés Panadés. Each plate is perfectly

sized to deliver a powerful punch, a flavoursome bite, or a

provocative palate.

Reflecting Chef Marc’s philosophy of “getting to the root of

every single product, by getting as local, organic and sustainable

as possible”, the menu of mainly Mediterranean-inspired

creations combines fresh seasonal local produce with

modern cooking techniques, styled in uniquely different and

playful ways.

The imaginative use of sound, texture and aroma add other

dimensions of sensory stimulation, along with carefully

considered wine pairings that elevate the sense of absolute

satiation. This exclusive dining experience is limited to

a maximum of 10 guests each night within QUILA’s intimate

five-table indoor setting.

Dietary requirements and preferences can be shared with

Chef Marc in advance, who will tailor them into each diner’s

personalised gastronomic journey. At QUILA, embrace your

sense of adventure. Surrender to the unexpected. Savour the

surprise…

For more information or reservations, please contact us at

+62 361 848 2166 OR email: uluwatu@alilahotels.com

28


“ Sparkling &

Colourful Night”

ANNUAL CORPORATE GATHERING EVENT AT THE EXECUTIVE LOUNGE (23RD FLOOR) OF

MENARA PENINSULA HOTEL (MPH), JAKARTA.

30


CORPORATE GATHERING

Menara Peninsula Hotel

“ Sparkling & Colourful Night”

13 January 2017 @MPH Executive Lounge

Jakarta, January 13th,2017. Menara Peninsula

Hotel Jakarta open the New Year

by holding an Annual Corporate Gathering

event at the Executive Lounge (23rd

Floor) of Menara Peninsula Hotel (MPH),

Jakarta.

This annual event was made to honor

MPH loyal corporate clients all around

Jakarta. Approximately 150 guests attended

to this event wore smart casual,

bright costumes and bring the concept

of masquerade party according to the

theme.

Djulkarnain, General Manager of Menara

Peninsula Hotel said, “This event is held as

a token of appreciation to the company

and in order to close synergy and cooperation

that has existed very well in 2016

and will continue in 2017. This year, we

brought something different by choosing

“Sparkling & Colourful Night” as the

event’s theme to represent the ultimate

excitement and glamour.”

Executive Lounge was transformed into

a cozy and glowing lounge with fantastic

DJ table in the corner and various of

food-stalls. There was also photobooth

available for guests to take photos using

the masks provided as the accessories.

The event was started at 6.30pm and

opened by the MC, then continued with

the welcoming speech by Djulkarnain,

General Manager of Menara Peninsula

Hotel. Muhammad Haris Rysman Kevin,

the Director of Sales also joined on the

main stage, followed by the introduction

of Sales & Marketing team.

“It’s always a good time,” said Kevin. “We

love our customers and it’s fun to be where

everyone gets to know each other beyond

work on this type of occasion.”

The guests were then entertained with

magic performance by DJ & violin, games,

door prizes, and grand prizes of

3D2N Stay in YTC Peninsula.Excelsior

Hotel Singapore, 3D2N stay in SINTESA

Jimbaran - Bali, and three smartphones

for the TOP FIVE PRODUCERS in 2016.

The guests were taken on hotel tour to

see the newly renovated Executive Club

Floors. Starting from Executive Club

Room, then the Club Studio, Club Junior,

and Peninsula Suite rooms.

On that occasion, GM of Menara Peninsula

Hotel also announced the plan of renovating

their function rooms, the KAFE

COLEMAN main restaurant, and 15 floors

regular guest rooms. “We really believe

when it’s finished, this will one of the

great accommodations you want to experience

when you’re in Jakarta.” Djulkarnain

added.

MENARA PENINSULA HOTEL

Jalan Letjend. S. Parman Kav.78

Jakarta Barat 11410

Phone. 021 5350888

Fax. 021 5359838

www.menarapeninsula.com


32


The design architects of the project are the Colorado-based firm, [au]

workshop who envision the design as a modern, vertical urban resort

epitomizing the Hawaiian tradition of the “lanai” with its seamless

indoor-outdoor sense of place.

MANDARIN ORIENTAL TO OPEN

LUXURY HOTEL AND RESIDENCES

IN HONOLULU, HAWAII

Hong Kong, 7 February 2017 – Mandarin

Oriental Hotel Group has announced its

intention to open a new luxury hotel and

branded residences in Honolulu on the

Hawaiian island of Oahu. The project, which

has a target opening date in early 2020, will

enable Mandarin Oriental to introduce its

hospitality to this important tourism and

business destination.

Mandarin Oriental, Honolulu will be the

anchor of Mana`olana Place, a 36-story

mixed-use tower with gardens and public

plazas, currently being developed by Los

Angeles-based Salem Partners. Located

in the heart of the Ala Moana district, the

hotel is a short walk to Waikiki Beach and

Ala Moana Beach. It will also be adjacent to

the Hawaii Convention Center and the Ala

Moana Center.

The hotel’s 125 contemporary guestrooms

and suites will be designed to reflect the

Hawaiian culture, together with features

inspired by Mandarin Oriental’s oriental

heritage. The Group will also manage 107

Residences at Mandarin Oriental, located on

the Mana’olana tower’s upper floors, which

will provide some of the most luxurious

private homes on the island.

Mandarin Oriental, Honolulu will feature a

rooftop restaurant and bar with landscaped

outdoor terraces, providing views of Diamond

Head, Ala Moana Beach and Downtown

Honolulu.

There will also be a lobby lounge, an all-day

dining restaurant and extensive banqueting

and meeting spaces with views over the

surrounding terraces and gardens.

In keeping with the Group’s wellness concepts,

a Spa at Mandarin Oriental will offer

holistic rejuvenation and relaxation with

eight treatment rooms. Further leisure options

include a comprehensive fitness centre

and an outdoor swimming pool.

The design architects of the project are the

Colorado-based firm, [au]workshop who envision

the design as a modern, vertical urban

resort epitomizing the Hawaiian tradition of

the “lanai” with its seamless indoor-outdoor

sense of place.

“We are delighted with this opportunity to

open a hotel in Honolulu and look forward

to bringing Mandarin Oriental’s legendary

hospitality back to Hawaii,” said James Riley,

Group Chief Executive of Mandarin Oriental.

“This new development will be a welcome

addition to the brand’s expansion around the

world,” he added.

“We are proud to bring the award-winning

Mandarin Oriental brand to Honolulu,”

said James Ratkovich of Salem Partners.

“Mandarin Oriental, Honolulu will set a new

standard for luxury service in the islands and

will offer a preferred choice to travellers and

potential homeowners who desire the finest

accommodation,” he added.

Honolulu is Hawaii’s political and economic

centre, and is home to iconic destinations

such as Waikiki Beach, Pearl Harbour and

Diamond Head. As the state’s capital, Honolulu

is the most populous city in Hawaii and

serves as the primary entry point to the islands’

tourism industry and a major gateway

to the United States and Asia-Pacific.

About Salem Partners

Founded in 1997, Salem Partners is a leading

investment bank, real estate development

and wealth management firm. Salem’s investment

bankers have completed transactions

in media and entertainment, healthcare and

life sciences, aerospace and defense, and

real estate industries. The wealth management

division provides customized investment

and family office services to clients

who prize topflight expertise combined

with in-depth relationships. Real estate

development is headed by industry veterans

experienced in all segments of the built

environment.


HOT | ZONE

KARMA

KANDARA

5 BEDROOM GRAND CLIFF FRONT RESIDENCE

34


Invite your inner circle to celebrate a milestone

birthday or anniversary at our 5-Bedroom

Grand Cliff Front Residence. Designed for larger

groups of friends and families travelling together,

or to truly impress your better half with a

romantic getaway beyond compare, experience

Bali’s fabled Bukit Peninsula from the cliff top

edge of Kandara’s ‘Billionaire’s Row’.

POST YOUR NEXT

HOSPITALITY

RECRUITMENT HERE

FOR FREE

www.jobs.hotelier-indonesia.com

HOT | ZONE

Karma Kandara

Accommodation Featured: 5 BEDROOM GRAND

CLIFF FRONT RESIDENCE

Package Rate : USD 7196++/ IDR 93.550.000++

Inclusions:

• Daily a la carte breakfast

• Deluxe fruit basket

• Exclusive in-villa BBQ max for 10 pax with

private chef and waiter

• Private in-villa cocktail for Max. 10 pax

• Yoga Class for max 10 pax

36


Terms and Conditions:

• Minimal Stay 2 nights

• Validity April 2017 – March 2018

• Booked Period Immediately – 31 March

2018

• Stay Period 1 April 2017 – 31 March 2018

High Season (15 July – 31 August): at USD

100++ per night

Peak Season (28 – 31 Dec 2016): at USD 250++

per night

Room description

Invite your inner circle to celebrate a milestone

birthday or anniversary at our 5-Bedroom

Grand Cliff Front Residence. Designed for larger

groups of friends and families travelling

together, or to truly impress your better half

with a romantic getaway beyond compare,

experience Bali’s fabled Bukit Peninsula from

the cliff top edge of Kandara’s ‘Billionaire’s

Row’. Spend your days admiring the dazzling

ocean view from two exclusive swimming

pools and your nights in the soothing private

Jacuzzi beneath the stars. This six-star destination

villa invites you to experience Karma’s

iconic jet-set lifestyle with a home cinema,

in-villa spa, workout gym, relaxing sauna,

gourmet kitchen and luxury interiors.

• Villa Amenities

• 2nd bathroom

• Air conditioned

• Alarm Clock

• Balcony

• Barbeque

• Bath

• Bathrobes Provided


HOT | ZONE

Spend your days admiring the dazzling ocean view from two

exclusive swimming pools and your nights in the soothing

private Jacuzzi beneath the stars. This six-star destination

villa invites you to experience Karma’s iconic jet-set lifestyle

with a home cinema,in-villa spa, workout gym, relaxing sauna,

gourmet kitchen and luxury interiors.

• Cable/Satellite TV

• CD Player

• Dishwasher

• Cots Available

• DVD Player

• Hairdryer

• Iron/Ironing board

• King Bed

• Kitchen

• Kitchenette

• Laundry Facilities

• Linen and Towels Provided

• Microwave

• Non-Smoking

• Queen bed

• Rollaway Beds Available

• Room Service

• Sofa Bed

• Stairs

• Telephone

• Television

• Toaster

• Tea/Coffee Making

• Views

38


• Wireless Internet

• Desk

• Free In-House Movies

• iPod Dock

• Fridge - Fullsize

• Outdoor Setting

• Verandah

• 2 Queen Beds

• 2 Double Beds

• Complimentary fruit basket

• Room Safe

• Jacuzzi

• Linen Provided


HOT | ZONE

BRIEF & STYLE

Set on a spectacular limestone cliff

top high above the Indian Ocean, Karma

Kandara is comprised of 54 private

pool villas of 1 – 5 bedrooms. Each

boasts private pool, en-suites and

spacious living, kitchen and dining

areas with top of the line appliances,

sleek contemporary furnishings and

traditional artworks.

The resort’s award-winning amenities

include gymnasium, signature ‘K’ main

infinity pool, library and meeting facilities,

24-hour reception and in-villa

dining. Destination restaurant di Mare,

a post-modern pavilion serving Mediterranean

cuisine with a Pan-pacific

twist, overlooks the Indian Ocean with

after-hours hotspot, Temple Lounge,

Karma Kandara is comprised of 54 private pool villas

of 1 – 5 bedrooms. Each boasts private pool, en-suites

and spacious living, kitchen and dining areas with top

of the line appliances, sleek contemporary furnishings

and traditional artworks.

just a few steps above. Accessed via

an innovative, cliff-side hill tram, Karma

Beach Bali is a bamboo folly set

on a white beach lapped by a cerulean

lagoon, where guests enjoy custom

cocktails and Mediterranean flavours.

Karma Spa brings together sublime

cliff-hanging spa

Inside

The resort offers spacious villas, such

as the grand luxury cliff front residences,

which are the preferred Bali

Their generous size makes them ideal

for families, friends and groups who

can enjoy the pleasures of a

palatial private villa experience complete

with pool

“Karma Spa brings together sublime cliff-hanging spa shacks where

body workers and visiting masters perform healing rituals and

massages”

courtyard, bedrooms

with

en-suite bathrooms,

audiovisual

systems and

shacks where

body workers and

visiting masters

perform healing

rituals and massages.

The resort also offers a dedicated

Kid’s Club.

accommodation for the region’s who’s

who.

fully equipped kitchens within the

context of a full service 5-star luxury

boutique resort.

40


Renowned as the region’s

premier spot for weddings,

private events and unique

corporate gatherings,

Karma Kandara’s culinary

team is on hand to customize

sumptuous canapés,

hand-rolled sushi and

freshly grilled seafood

straight from the Indian

Ocean.


HOT | NEWS

HOT | ZONE

Outside

The resort is a contemporary elaboration on the classical Balinese

garden compound design, with pavilions thoughtfully

centered about an elegant pool courtyard.

Superior building quality is matched by contemporary minimalist

interiors, featuring plush furnishings and carefully

selected traditional artworks.

Things to do

Garuda Wisnu Kencana (15 minutes away) offers a view of one

of Bali’s most breath-taking monuments.

42


with its awe-inspiring architecture and panoramic

ocean views. Paired with a fine

selection of rich merlots and subtle pinot

noirs, the chef serves up a bevy of signature

dishes including Wagyu Tenderloin drizzled

in truffle sauce and complemented

by creamed foraged mushrooms. di Mare is

also a fabulous destination to enjoy Sunday

Brunch from 11AM to 3PM.

Classic attractions, fantasy experiences and

modern technology blend together as you

explore this unique cultural park. Uluwatu

Temple (10 minutes away), known as Pura

Luhur Uluwatu. It is one of the must-see

temples in Bali and sits on the south-western

edge of a limestone cliff that is surrounded

by a forest, home to hordes of

grey long-tailed macaques.

Kecak ‘Fire Dance’ (10 minutes away). Located

at Uluwatu Temple, The Kecak Dance,

also frequently dubbed ‘the monkey chant’

or the ‘fire dance’, due to its use of a tall

fire torch as its centerpiece, is one of the

most captivating and famed dance performances

in Bali.

Location

Karma Kandara is situated at the edge of

a dramatic clifftop, perched along Bali’s

famous ‘Billionaire’s Row’. It is located 30

minutes away from Ngurah Rai International

Airport.

Food and wine

Karma Kandara provides three

world-class restaurants and five-star

amenities that appeal to guests of

all ages. Afternoon tea aficionados

are invited to enjoy Cliff Tea at The

Temple Lounge, served daily from

3PM to 5PM. Served with a glass of

sparkling wine and international tea

offerings, Temple Lounge’s delicious

menu pampers guests with a variety

of classic English light bites, including

freshly cut sandwiches paired

with delectable cakes and pastries.

The Temple Lounge is also the place

to be for daily happy hour, where

guests are treated like royalty from

6PM to 7PM with complimentary canapés,

exquisite cocktails and wine

and beer specials.

There’s nothing quite like kick-starting

the weekend with Friday Steak

& Wine Night at di Mare restaurant

Synonymous with beachfront glamour, Karma

Beach Bali lures discerning connoisseurs

from across the globe to enjoy Karma

Kandara’s exclusive white sand beach cove.

Accessible via the resort’s private cliff-side

inclinator, guests are welcome to enjoy unique

events throughout the week including

Monday Night Movies beneath the stars

and international music concerts complemented

by custom Karma Signature Cocktails

and light bites to share.

Weddings & Events

Renowned as the region’s premier spot for

weddings, private events and unique corporate

gatherings, Karma Kandara’s culinary

team is on hand to customize sumptuous

canapés, hand-rolled sushi and

freshly grilled seafood straight from the

Indian Ocean. Guests may choose from one

of the resort’s expansive private pool villas

for an intimate event shared with their inner

circle, or for a VIP event that will surely

land in the society pages, a sunset wedding

at Karma Beach Bali is recommended for

brides and grooms who wish to make the

ultimate romantic statement.

www.karmagroup.com


HOT | REPORTS

Hotel & Branded Residences

BALI

February 2017

44



Bali

HOTEL & BRANDED RESIDENCES

UPDATE

Quantity over quality: be careful what you

wish for.

After a very challenging 2015 for Bali, occupancy

was up by more than 4% in 2016 bringing a

whiff of fresh air and hope… but at what cost?

Hotels’ enjoyment of solid occupancy across

categories (excluding luxury) was driven by

increasing foreign direct arrivals, a slowing in

new hotel openings and a further slashing of

rates. With the Thai government banning ‘zerodollar

tours’ this has been an opportunity for

Bali to swoop in and attract these poor yielding

groups to fill rooms. With the government’s

ambitious arrivals targets, it is foreseeable that

the volume of such tourists is likely to increase

but the long term benefits to the destination are

arguable. Rates will continue to decline, Bali’s

infrastructure will continue to be stressed and

higher yielding more discerning guests may be

turned off. It is a tight rope that is being walked

with a quantity over quality policy.

With the explosion in budget accommodation,

private villa rentals and huge numbers of

new rooms in all hotel categories in the last

5 years it is easy to see how volume bums in

beds relieves immediate mortgage pressures for

hotel owners. However, hotel ownership and

destination management is not a short term

game. Nurturing a destination, the maintenance

of infrastructure and the development of long

term sustainable development goals are essential

to ensure Bali continues attracting people from

all corners of the globe and across all rate

categories.

BALI TOURISM ARRIVALS

2015 recap: domestic market up 12% y-o-y to around 7.1

million and foreign arrivals also up 6% y-o-y to 4 million

bringing the total to over 11 million for the first time.

Foreign arrivals surged year end 2016 up by a significant

23% to 4.9 million. This was helped by the lack of political

and natural hiccups, visa-free access ramping up and more

direct flights to Bali which smashed the 4.2 million arrivals’

target for 2016.

Source : BPS Indonesia

With Indonesia’s central administration continuing their

efforts to attract more foreign arrivals, the government

boosted the Ministry of Tourism’s budget from IDR 300

billion in 2015 to IDR 6.1 trillion in 2016. It is understood

that around 80% of the budget was allocated for tourism

promotion, and partly to finance tourism campaigns

abroad.

Indonesia’s leisure tourism is still largely concentrated

on the island of Bali, which attracted more than 30% of

foreign tourist arrivals in 2015. In 2016 with foreign arrivals

just under 5 million year-end, it is clear that Bali remains

the number 1 destination for holidaymakers. E-commerce

providers including Traveloka, Pegipegi and Blibli report

“Bali” as their most searched destination followed by

Bandung and Jakarta.

The island is expecting another boost in air connectivity

from Garuda Indonesia in 2017. As China’s importance as

a source market grows overtaking Singapore, Malaysia and

snapping on the heels of Australia; Garuda Indonesia plans

to open a new route from Bali to Chengdu in China. The

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Bali

direct flight will start in January and is scheduled to fly four

times a week. In an effort to tap into this vast and growing

Chinese market, Sriwijaya Air has also confirmed four main

cities will be added to their daily flight routes: Hangzou,

Nanjing, Wuhan and Changsa. The Ministry of Tourism

has also recognized Eastern Europe as an emerging market

to Bali with increased arrivals recorded, assisted in part by

LOT Polish Airlines launching direct flights from Warsaw to

Denpasar in 2016.

NATIONALITY MIX

NGURAH RAI

Ngurah Rai International Airport remains the top foreign

direct arrivals contributor for Indonesia, followed by

Soekarno-Hatta, Jakarta and Hang Nadim, Batam. From

January to November 2016, Ngurah Rai recorded 6%

growth y-o-y, with Bali arrivals making up a whopping

40% of total arrivals to Indonesia. Batam recorded the

highest growth rate of 9% y-o-y, meanwhile, Jakarta

remains flat impacted by the global and local economic

malaise.

Soekarno Hatta’s Terminal 3 Ultimate limped into operation

in August 2016, serving domestic flights by national carrier

Garuda Indonesia only. The goal of serving international

flights (with the exception of budget airlines) by Q2 2017

seems optimistic. The government’s next project will be to

improve the public transportation that will connect Jakarta

city center with the airport.

Foreign Arrivals to Big 3 Airports


Following the signing of a decree waiving visa

requirements for a total of 169 countries, including

Australia (which was politically excluded for many

months), year-end 2016 Australia remains the number

one foreign source market to Bali making up 23% of total

foreign arrivals, up 18% over the previous year.

Arrivals from the UK grew a significant 32%, France by

26% and Germany was up a noteworthy 28% y-o-y,

helped by improved European connectivity through daily

direct flights via Dubai.

China continued its strong arrivals growth year-end,

up almost 300,000 people y-o-y (43%) to just under 1

million tourists. It was the 2nd fastest growth market by

percentage and the largest by volume. With more flights

scheduled to connect Bali and cities in China, we expect

this volume to explode further and China to become the

most important arrivals source market to Bali in Q1 2017.


Other markets to note:

• South Korean arrivals fell, as did Singaporean arrivals

year-end 2016, down by 2 and 7% respectively;

• Growth from India was 58% y-o-y and likely to increase

further in 2017 with Garuda inaugurating the first direct

link between India and Indonesia in December 2016

(“direct” flights linking Mumbai to Jakarta via Bangkok

thrice weekly);

• Arrivals from the USA increased by a strong 27%,

perhaps helped by investmests in Times Square billboard

advertising made by the Ministry of Tourism for the first

time in 2016;

www.horwathhtl.com



HOT | REPORTS


Bali

• The Russians are back, up nearly 30%;

• Regionally, there is no significant change in the source

mix with the ASEAN market growing a small 3% y-o-y and

the other Asian market (non-ASEAN) falling 5%.

Top 5 Foreign Mkts YTD Sep 2016

(% total)

Australia 23%

China 20%

Japan 5%

UK 4.5%

India 4%

Top 5 Regional YTD Sep Mkts

2015

North Asia* 31%

Australia + NZ 25%

Europe 22%

ASEAN 9%

Americas 6%

Top 5 Growth Mkts YTD Sep 2016

(total increase)

China 298,393

Australia 151,387

India 68,222

UK 53,622

USA 36,582

Source : BPS Statistics Indonesia

*North Asia = China, Taiwan, Japan, South Korea

KEY FACTORS AFFECTING BALI 2016

Lower spend per visitor: a 2016 survey by the Bank of

Indonesia highlights that the typical Chinese tourist spends

around one quarter of that spent by a typical European or

Australian tourist. With the proportion of Chinese tourists

increasing the economic benefits of each new tourist is

reducing.

Shorter length of stay: the average length of stay in

Bali YTD September 2016 fell to 3.11 days, down from

3.20 days y-o-y. The sub-market suffering the greatest

was Denpasar, dropping from 4.53 to 2.73 days YTD

September 2016. This is a double-whammy for hotels, with

lower yield per tourist and a shorter length of stay.

Delayed hotel openings: Owners / investors are delaying

the opening of new properties as market performance

continues to endure the pressure of new rooms and poor

rates. Supply growth in 2015 and 2016 is estimated at

around 5%, much lower than the 14% increase recorded

in 2014. The pipeline of new hotels remains massive but

the delays are allowing the forces of supply and demand to

work their magic.

Increased occupancy and decreased ADR: the following

sections will highlight performance across categories yearend

2016 but it is very interesting to note that the above

demographic shift in arrivals is causing hotels to lower

rates to achieve marginal bumps in occupancy BUT in most

cases with reduced RevPAR.


48 www.horwathhtl.com


HOT | REPORTS


Bali

Hotel Performance 2011 – 2016 (IDR)

RevPAR suffering a 6% fall on the back of an 11% fall in

2015. Although arrivals to the island have been steadily

increasing this year, the shift of nationality and weaker

spending power has forced hotels in this segment to

rethink their pricing strategy. With the huge luxury resort

pipeline, it is believed that it will take many years for the

Luxury segment to rebound from this downfall and it is

arguable that it will also require a rethink of the central

government’s quantity over quality tourism strategy.

Luxury 2011 – 2016 (IDR)

Source : BHA and Horwath HTL

The above graph highlights performance across Bali since

2011 with some telling results to YE 2016:

• IDR ADR increased y-o-y until 2016 (whereas USD ADR

has decreased y-o-y since 2012);

• occupancy has fluctuated from a peak in 2011 to a low

year-end 2015; and most importantly;

• IDR RevPAR increased from 2011 to 215 before dipping

slightly in 2016 (whereas USD RevPAR has decreased over

the same period, remaining flat in 2016).

There are some small improvements YTD September 2016

however:

2015 2016

Occupancy -5% pts -4% pts

ADR (IDR) 8% -6%

ADR (USD) -5% -5%

RevPAR (IDR) 1% -1%

RevPAR (USD) -11% 0%

Occupancy has been solid all year, as shown in the 4%

points increase year-end 2016. ADR in IDR and USD tells a

contrary story, increasing 8% and falling 5% respectively.

This, of course plays into RevPAR which also shows

opposite results, up in IDR and down significantly in USD.

Performance by segment


Luxury 2015 2016

Occupancy -6% pts -1% pts

ADR (IDR) 15% -5%

ADR (USD) -1% -4%

RevPAR (IDR) 4% -7%

RevPAR (USD) -11% -6%

Upper Upscale (USD 151 – 349): This segment shows

more promise as 2016 occupancy performance shows a

5% increase. ADR was sacrificed to keep occupancy rate

buoyant amidst the pressure of new supply and changing

arrivals demographics in 2016. With an estimated 74 new

hotels opening in the next four years, arrivals growth will

need to continue growing at similar rates to the 23% y-o-y

figure if this segment is to balance occupancy and ADR

with a resultant increase in RevPAR.

Luxury (> USD 350): On the back of solid performance

improvements recorded between 2011 and 2014, the

last 2 years have been gloomy in the Luxury segment. All

performance matrices are showing a slip in 2016, with




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HOT | REPORTS


Bali

Upper Upscale 2011 – 2016 (IDR)

Upscale Hotel Performance 2011 – 2016


Upper Upscale 2015 2016

Occupancy 5% pts 5% pts

ADR (IDR) 8% 1%

ADR (USD) -4% -4%

RevPAR (IDR) 4% 1%

RevPAR (USD) -8% 3%

Upscale (USD 101 to 150): A quantity over quality

tourism strategy begins to pay dividends in this market

segment where the rate is between USD 100 and 150. By

year-end 2016, the Upscale segment enjoyed a reasonable

4% bump in occupancy at the expense of a comparable

fall in rate (both USD and IDR) with a consequent status

quo performance in RevPAR. If hoteliers hold fast on ADR in

2017, the forecast increase in arrivals should allow them to

boost RevPAR for the first time since 2014.


Upscale 2015 2016

Occupancy 5% 4%

ADR (IDR) 7% -5%

ADR (USD) -6% -4%

RevPAR (IDR) - -


Midscale (USD 40 – 101): Having the strongest domestic

component amongst segments plus the price point most

attuned to the mass market, hotels within the Midscale

enjoyed the brightest year. Occupancy grew 8% (last year

it dropped 6%) whilst ADR only fell marginally with the

resultant RevPAR up between 5 and 6% YTD September.

In the future, although the Midscale category will continue

to face the heaviest pressure from forecast new supply

(~ 40% of total) it is also the best placed to absorb the

increased volume tourist base.





Bali

Midscale Hotel Performance 2011 – 2016

Year-end 2016 we have witnessed a fluctuation in average

length of stay depending on rate categories. In the Luxury,

Upscale and Midscale markets, ALOS is down but it was up

slightly in the Upper Upscale market. As seen in the graph

the shortest is Luxury with 2.9 days, down from 3.1 days

in 2015. The largest drop was 0.3 days in the Midscale

category.

Performance by Location

Occupancy


Occupancy by Location 2011 – 2016

Midscale 2015 2016

Occupancy 6% 6%

ADR (IDR) 3% -4%

ADR (USD) -9% -3%

RevPAR (IDR) -4% 3%


RevPAR Summary by Rate

2016 RevPAR USD IDR

Luxury -6% -7%

Upper Upscale 4% 1%

Upscale 1% -

Midscale 4% 3%

Average Length Of Stay


With arrivals up, occupancy performance across all areas

has improved. Interestingly in each area, except Others

and Nusa Dua there was a uniform increase in occupancy

of 2%. Nusa Dua and Others both enjoyed 6% increases in

2016, both having also dropped 4% in 2015 y-o-y.

ALOS by rate category 2014 – 2016


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HOT | REPORTS


Bali

Average Daily Rates

ADR by Location 2011 – 2016 (USD)

RevPAR Summary by Location

2016 USD IDR

Kuta/Tuban -3% -4%

Jimbaran 2% 2%

Ubud -2% -4%

Legian/Seminyak -4% -5%

Nusa Dua/T. Benoa 2% 1%

Others 6% 5%

Average Length of Stay

ALOS by area 2014 – 2016


As discussed above, the strong arrivals growth has not

been enough to maintain hotel rate performance. Hotels

have been adjusting their rate strategy in response to

the changing arrivals demographics and the results of

which are felt across Bali in each of the listed sub-markets.

Jimbaran weathered the storm the strongest with a small

1% fall in USD ADR, followed by Others. In each of the

submarkets Nusa Dua / Benoa, Kuta & Legian / Seminyak,

USD ADR levels fell the furthest, a high 6%. As the mass

market is more price-sensitive a longer recovery time will

be required to push rates back up following the slashing

currently underway.


It is the Others market (the less densely populated

accommodation areas) that exhibits the weakest average

length of stay (2.3 days only) which may indicate that it is

a side-trip and not the main destination for a tourist’s Bali

holiday. This is to be read with care however, as it dropped





Bali

significantly in 2016. The other market where ALOS

dropped in 2016 was Legian/ Seminyak down 0.5 days to

2.9 days. Jimbaran and Nusa Dua/ Benoa enjoyed increases

in ALOS in 2016, with the Jimbaran sub-market enjoying

the longest length of stay of 3.9 days.

new airport development near Singaraja will likely change

this should it come to fruition.

Pipeline to 2020 by Location

LOOKING FORWARD: PIPELINE

In 2015, Horwath HTL recorded a total of 335 hotels and

more than 40,000 rooms in operation ranging from luxury

to economy. It is understood that a further 12 hotels

opened in the first 9 months of 2016 or an additional

1,600 rooms. Within our database another 74 hotels are

expected to open between 2017 and 2020 representing

a 20% increase over current hotel stock. Our figures are

believed to be conservative with other secondary sources

indicating inventory increases of around 25%.

Rumored/Under Development to 2020


The 2017 to 2020 pipeline is dominated by 3 star products

representing about 38% of total new supply and more

than 5,600 rooms across Bali. Less investment cost with a

typically faster return period appear the safest option for

investors at the moment. Shifting market dynamics should

play well for this segment although the existing plethora of

options and very low rates should raise concerns about the

potential returns for this segment.

Pipeline to 2020 by Star Rating


West Bali (Kuta, Tuban, Legian, Seminyak, Canggu, Tanah

Lot and Tabanan) remain the preferred development spot

with around 50% of the total new supply expected within

these areas.

Inventory in Central Bali is expected to increase by around

24% by 2020 adding more pressure to a weakening Ubud

market performance. Ubud is transforming from an area

known for its luxury and tranquillity into a busy yoga,

healthy living, food & beverage entertainment zone with

accommodations matching every price point and an access

road that is well past its prime. As new midscale properties

open in Ubud we expect that the areas average rate will

continue to adjust to its new dynamic. We have no new

developments on file for North Bali although the rumoured


www.horwathhtl.com




Bali

The last word…

As mentioned above, a 2016 survey conducted by Bank

Indonesia (BI) shows that the average daily spend of

tourists fell a disturbing 34% from USD 190 to USD 126

between 2014 and 2015. On top of that, average length of

stay over the same period also dropped 6% from 8.19 days

to 7.66 days per stay. The same survey shows that among

the top 5 Bali source markets, Australia is the highest

spender (almost 4 times higher than China) with typically

much longer ALOS. In other words, 1 Australian tourist

spends the same per day as 4 Chinese tourists.

When the government focuses on increasing the number

of visitor arrivals, it makes sense to aggressively campaign

Mainland China because it is only a short to medium

haul from Indonesia with increasing direct flights and a

very large population giving it the greatest potential for

growth. It is essential however to foster other markets

simultaneously to balance quantity and quality of foreign

arrivals. The Thai experience is one to learn from, having

aggressively targeted arrivals growth over the last decade

they have now shifted focus to increasing yield per tourist.

Breakdown of segment and spending patterns

2015 Average Spending %

Backpackers US$30 – US$499 27.75%

Middle Class US$500 – US$965 31.36%

Upper Middle US$966 – US$2,868 37.39%

Luxury Above US$2,868 3.55%

Source: Bank Indonesia

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Bali

BALI HOTEL RESIDENCES

Last year, island resort-grade real estate faced

volatility in both pricing and absorption rate,

with developers softening sales prices to secure

transaction volume in a time of economic

recovery. Nevertheless, a positive outlook for

hotel residences is expected as new developments

are branching out from the midscale and upscale

segments into new products which are being

priced at lower entry points.

SUPPLY OVERVIEW

Key Projects by Area

Jimbaran & Kuta

Condominiums / Apartments

Villas

Total

Uluwatu & Pecatu


Villas

Total

Nusa Dua


Villas

Total

Seminyak


Total

Ungasan

Villas

Total

Tabanan

Villas

Total

Source: C9 Hotelworks Market Research

517 units

113 units

630 units

445 units

156 units

601 units

339 units

39 units

378 units

108 units

108 units

73 units

73 units

11 units

11 units

In light of the current economic situation and an

oversupply of three and four star hotels, properties have

been facing tighter profit margins which has in turn

affected the sales of residences in the segment. Since unit

owners of these properties typically invest in financial

returns, hotel performance is essential to entice new

buyers.

Although investors have previously benefitted from

guaranteed yields, the sector is now facing volatility from

the developer’s side as operators are finding it harder

to deliver the promised yield. That said, the market is

seeing more rebranding within the past few years, with

operator changes now becoming more commonplace.

Another trend is that new developments are shifting their

sales strategy to limiting commitments to purchasers by

lowering sales prices and eliminating guaranteed yields.

Similarly, some notable recently launched projects are

moving towards the luxury segment, as developers expect

demand to be less susceptible to an economic downturn.

This is reflected in some of the newer project offerings

including the Residences at Mandarin Oriental, The

Sterling at Worldhotel Dreamland Resort and Bali National

Golf Villas which will be managed by Shangri-La Hotels &

Resorts.

Viewing the macro real estate market, one of the highest

level issues in 2016 that is extending into this year is

the Indonesia’s tax amnesty program. This has gained

widespread adoption from domestic businesses and high

net worth individuals. While it has created a certain level

of short term pain in terms of liquidity, on the flip side it is

unleashing new investment into the property sector.

Moving into the overseas buying market the amnesty has

created a larger degree of uncertainly with foreign owners,

especially in Bali’s significantly nominee segment. It’s still

too early to see the impact this will have on units as they

come into the resale market under this type of structure

but presently sentiment remains mixed.

One final trend seen during last year had been in a rising

number of land transactions, most notably in South Bali.

Pricing levels on a broad basis peaked in 2014/2015, and

this year sellers have been trading property at off peak

levels of 10-25%, which is moving the market towards

more rationale values and should spur new development

opportunities.

www.horwathhtl.com



HOT | REPORTS


Bali

DEMAND OVERVIEW

Geographic Source Markets

Buyers of hotel residences are mainly Indonesian investors

for all product tiers. However, we have noted a preferences

for properties yielding high investment returns in the mid

to upscale segments, whereas the presence of lifestyle

investment is more prevalent in ultra-luxury products such

as the Bvlgari Residences.

Presently, a large number of project marketing and sales

offices are based in Jakarta and Surabaya with limited

promotion outside the country. The lack of international

exposure coupled with complex foreign ownership issues

has continued to be an inhibitor to broader overseas

buyers.

Nevertheless, recent destination exposure of Bali towards

Chinese tourists through media channels and direct traffic

has increased interest for all real estate segments. Sales of

multiple units per transaction in the midscale segment and

single property buyers in the luxury segment are rising.

investment as the revised law only grants legal foreign

residents the “right of use” (Hak Pakai) for a maximum of

80 years. The practical application of this has not gained

widespread acceptance. Furthermore, the value must

exceed IDR 2 billion for apartments and IDR 3 billion

for landed houses, whereby management of Hak Pakai

properties face many restrictions on rentals as owners must

transfer the rights to another party should they leave the

country for more than one year.

Additionally, developers mainly target domestic buyers

due to their bigger market size. Thus, most projects are

registered under “right to own” (Hak Malik) which are

eligible for Indonesians only. Therefore, foreign buyers

with no residency are still pushed towards a general lease

agreement, nominee agreement, or a PMA (Penanaman

Modal Asing) model, which allows ownership of properties

under a company’s name and is subject to tax.

Foreign Property Ownership Regulation

While the current government has talked about wider

reforms in foreign property ownership, this remains a

talking point with no firm legislation yet.

Carrying forward from 2015, a new regulation which

was expected to ease restrictions on foreign ownership

of properties in Bali has left little impact in attracting new




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HOT | REPORTS


Bali

PROPERTY OVERVIEW

Condominium / Apartment Projects

Project Name

Location

Total

Units

Launch

Year

New World Grand Bali

Resort

Pecatu 217 2015

Alila The Cliff Uluwatu Uluwatu 56 2013

The Himana Condotel &

Residence

Jimbaran 100 2013

Alila Seminyak Seminyak 108 2012

Avani Nusa Dua Nusa Dua 339 2013

Ayana Residences Jimbaran 79 2012

Lexington Klapa Resort Pecatu 128 2011

Springhill Villas & Resort Jimbaran 148 2013

The Sterling at

Worldhotel Dreamland Pecatu 44 2016

Resort

Golden Tulip Jineng Kuta 190 2013


Villa Projects

Project Name

Location

Total

Units

Launch

Year

New World Grand Bali

Resort

Pecatu 88 2015

Banyan Tree Residences Ungasan 73 2006

Bvlgari Residences Uluwatu 5 2009

Waka Gangga

Residences

Tabanan 11 2014

Alila Villas Uluwatu Uluwatu 23

2009,

2014

Springhill Villas & Resort Jimbaran 113 2013

Worldhotel Villas Pecatu 40 2016

Bali National Golf Villas

(Phase I)

Nusa Dua 7 2015

Bali National Golf Villas

(Phase II)

Nusa Dua 32 2016


CONDOMINIUM/APARTMENT PROJECTS

Overall the average built-up sales price marketwide

dropped by 6% in 2016 to USD4,446 per

square meter, while the sales absorption rate

picked up to 3.17 units sold per month compared

to last year’s average of 2.46. One-bedroom units

are the most popular configuration.

Currently the market is experiencing a price drop and

strong push in volume sales due to soft economic

conditions. Developers are now dropping unit prices in

exchange for no guaranteed yields, with new projects

such as The Sterling at Worldhotel Dreamland Resort and

Springhill Villas & Resorts adopting this practice. This

strategy is resonating with both developers and investors,

whereby putting less pressure on operators and allowing

buyers to obtain a lower pricing point. Another factor

contributing to a decrease in the average market price is

the sellout of some legacy developments.

While supply remains dominated by midscale and upscale

segments with new projects entering the lower pricing

tier, the rising popularity in two-bedroom units is notable.

However, one-bedroom units remain the most popular

with an absorption rate averaging 1.57 units per month.

This is also reflected in increases of built-up sales price for

both room types, whereas penthouses have seen a 9%

decrease from last year and have the lowest absorption

rate in 2016.

Price and Absorption Rate by Unit Type






Bali

Price per Unit

VILLA PROJECTS

Bukit Pandawa is expected to become a major

competitor of Nusa Dua as an integrated resort,

which will feature the Residences at Mandarin

Oriental and other international brands.


Units priced under USD300,000 increased 18% in

supply compared to the previous year.

Built-up up Size by Unit Type

The average built-up sales price for villas is USD4,314 per

square meter in 2016, which is lower than that of hotel

condominiums/apartments. The 13% y-o-y drop has been

driven by a reduction in prices of launched projects as a

consequence of a slowdown in sales. There has also been

some project cancellations in this tier.

As a result of lower prices, the overall sales absorption rate

is rising with transactions broadly averaging 1.95 villas per

month compared to 1.02 last year. The increased pace

has been stimulated by three-bedroom villas, which has

reversed its position in 2016 to become the fastest selling

configuration.

Price per Villa


Suites and studio units have the largest

inventory, representing 69% of total supply.


www.horwathhtl.com



HOT | REPORTS


Bali

More products priced above USD 2 million are

expected as pipeline projects edge upward.

Price and Absorption Rate by Villa Type

RESALE MARKET

Average built-up sales prices in the resale market

are 32% lower for condominium/apartment units

and 7% higher for villas when compared to the

primary segment.

Currently, the majority of resale hotel residences are

in three and four star properties, with condominiums/

apartments and villas resale markets averaging USD3,045

and USD2,235 per square meter, respectively.


Three-bedroom configurations have the lowest

average built-up sales price at USD3,774 per

square meter.

Built-up up Size by Villa Type

Secondary prices for well situated villas have reflected

capital appreciation over the original sales price because

many villa projects offer freehold ownership, which

commands higher pricing than leasehold projects. With a

land component in the transaction, owners have benefited

on the resale value which has been stimulated by the land

market valuation. Despite an appreciation for villas, the

inventory available in the resale market is substantially

lower than that of condominium/apartment units because

owners typically invest for lifestyle purposes, especially for

luxury properties and typically hold for longer periods.

On the other hand, condominium/apartment units have

more frequent transactions in the resale market but at a

significant discount. A number of units currently in the

market have leasehold terms ranging between 26 and

80 years, whereby the discount also ranges according to

the remaining years in the original leasehold period. Price

reductions for units in the last 30 years of tenure can be as

high as 78% off the original sales price, whereas units with

longer leasehold years remaining have rates discounted

from 27% to 56%.


The built-up size of three-bedroom villas has the

highest increase compared to last year, with an

average of 37% additional built-up area.

Viewing the performance of condominium/apartment

units and villas in the resale market, the former type is

lucrative for short to mid-term investment as they require

less capital to purchase and can produce an equal ROI to

villa projects, whereas the latter is more favorable for long

term investment as buyers often benefit from capital gains

of a property sale.





Bali

Resale vs. Primary ry Sales

FORWARD OUTLOOK

With the global economy remaining volatile, the market

for hotel residences is expected to follow suit. However,

we forecast greater traction for condominium/apartment

projects as opposed to villas due to their lower ultimate

pricing point. Because condominium/apartment

developments have lower capital values and are easy for

hotel operators to generate income from hotel operations,

the structure is more suitable for investment purposes.

We are also seeing a growing demand in the lifestyle

investment sector as new villa developments are escalating

towards the luxury segment.


Looking into to the future, if the plan for a new airport in

Singaraja and four toll roads to connect North and South

Bali materialize a new market cycle will ensue. The capacity

to tap tourism will push more developments of hotel

residences into areas outside South Bali and the creation of

a new broader real estate markets which have significantly

lower underlying land cost basis.

www.horwathhtl.com



HOT | REPORTS


Bali

WRITTEN BY:

Horwath HTL Indonesia

Citylofts Sudirman, Unit 2203

Jl. K.H Mas Mansyur 121

Jakarta 10220, Indonesia

+62 21 2555 8584

Jakarta@horwathhtl.com

www.horwathhtl.asia

PICTURES BY:

Cover: Katamama

Photo 1: Artotel Sanur

Photo 2: Movenpick Jimbaran

Photo 3: Katamama

Photo 4: Bvlgari

Photo 5: Ayana

Photo 6: Banyan Tree

Photo 7: Ayana

C9 Hotelworks Company Ltd

9 Lagoon Road, Cherngtalay,

Thalang, Phuket 83110, Thailand

+66-76 271 535

info@c9hotelworks.com





ASIA PACIFIC

AUCKLAND, NEW ZEALAND

auckland@horwathhtl.com

BANGKOK, THAILAND

HEALTH & WELLNESS

ischweder@horwathhtl.com

BANGKOK, THAILAND

nikhom@horwathhtl.com

BEIJING, CHINA

beijing@horwathhtl.com

HONG KONG, SAR

hongkong@horwathhtl.com

JAKARTA, INDONESIA

jakarta@horwathhtl.com

KUALA LUMPUR, MALAYSIA

kl@horwathhtl.com

MUMBAI, INDIA

vthacker@horwathhtl.com

SHANGHAI, CHINA

shanghai@horwathhtl.com

SINGAPORE, SINGAPORE

singapore@horwathhtl.com

SYDNEY, AUSTRALIA

rdewit@horwathhtl.com

TOKYO, JAPAN

tokyo@horwathhtl.com

AFRICA

ABIDJAN, IVORY COAST

cspecht@horwathhtl.com

KIGALI, RWANDA

fmustaff@horwathhtl.com

CAPE TOWN, SOUTH AFRICA

capetown@horwathhtl.com

EUROPE

AMSTERDAM, NETHERLANDS

amsterdam@horwathhtl.com

ANDORRA LA VELLA, ANDORRA

vmarti@horwathhtl.com

BARCELONA, SPAIN


BELGRADE, SERBIA

slovreta@horwathhtl.com

BUDAPEST, HUNGARY

mgomola@horwathhtl.com

DUBLIN, IRELAND

ireland@horwathhtl.com

BERLIN, GERMANY

germany@horwathhtl.com

ISTANBUL, TURKEY

merdogdu@horwathhtl.com

LISBON, PORTUGAL


LIMASSOL, CYPRUS

cmichaelides@horwathhtl.com

LONDON, UK

eheiberg@horwathhtl.com

MADRID, SPAIN


OSLO, NORWAY

oslo@horwathhtl.com

PARIS, FRANCE

pdoizelet@horwathhtl.com

ROME, ITALY

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SALZBURG, AUSTRIA

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WARSAW, POLAND

dfutoma@horwathhtl.com

ZAGREB, CROATIA

zagreb@horwathhtl.com

ZUG, SWITZERLAND

hwehrle@horwathhtl.com

LATIN AMERICA

BUENOS AIRES, ARGENTINA

cspinelli@horwathhtl.com

DOMINICAN REPUBLIC

speralta@horwathhtl.com

SANTIAGO, CHILE

cspinelli@horwathhtl.com

MIDDLE EAST

DUBAI, UNITED ARAB EMIRATES

kdrubbel@horwathhtl.com

NORTH AMERICA

ATLANTA, USA

pbreslin@horwathhtl.com

DENVER, USA

jmontgomery@horwathhtl.com

MIAMI, USA

acohan@horwathhtl.com

MONTREAL, CANADA

pgaudet@horwathhtl.com

NEW YORK, MADISON AV., USA

pbreslin@horwathhtl.com

NEW YORK, ROCKEFELLER PL., USA

jfareed@horwathhtl.com

ORLANDO, USA

jfareed@horwathhtl.com

TORONTO, CANADA

pgaudet@horwathhtl.com

www.horwathhtl.com


HOT | SOLUTIONS

The platform is specifically designed to promote

fair, ethical, value-added travel while helping

make the world a better place..”

66


Traveliko

supportive inexpensive and

socially conscious alternative

DISRUPTIVE NEW BOOKING ENGINE GIVES HOTELS

AND TRAVELLERS A UNIQUE COMBINATION OF REAL

VALUE AND ETHICAL HOSPITALITY


HOT | SOLUTIONS

“Traveliko is an organic online travel agency that offers hotels

and travellers a supportive, inexpensive and socially conscious

alternative”

A team of seasoned hospitality professionals collaborated to

launch Traveliko.From left, Martijn Dekker - Chief Financial

Officer, Yann Gouriou -Chief Operations Officer, Natalie Glebova

- Brand Ambassador, Bjorn Harvold - Chief Technology Officer

Bangkok, Thailand: A revolutionary new hotel booking engine

named Traveliko officially opened its extranet and started

on-boarding hotels last month.

The platform is specifically designed to promote fair, ethical,

value-added travel while helping make the world a better place.

The concept was developed by a group of travel industry veterans

concerned by the increasingly unbalanced commercial landscape

in the global hospitality and travel industry. They decided innovative

measures were urgently needed to re-balance travel business

ethics, to give back pricing control to hotels and to set a code of

honour benchmark for online hotel and hospitality services.

“Traveliko challenges the status quo by offering an alternative to

the current OTA systems which often see hotel operators crippled

by high commissions and pressured to lower their room rates

in order to guarantee exposure on a handful of dominant travel

websites,” says Yann Gouriou, the company’s Co-Founder, an

ex-hotel General Manager and CEO of Unicorn Hotels & Resorts,

a hotel management company based in Bangkok.

“Traveliko not only promises the best available rate every time

guests book a room online, it only takes a flat 10% commission

which is significantly lower than the OTAs currently dominating

the market. Traveliko also donates 20% of the net commission

earned to project-oriented charities selected by guests in the

country where the hotel is located.”

Ahead of its official launch to consumers in Q1, 2017, Traveliko

has already signed up several international hospitality companies,

including Absolute Hotel Services, Centara Hotels and Resorts,

Red Planet as well a number of smaller chains and independent

hotels in Thailand, Sri Lanka and the Maldives.

“Because of Traveliko’s fixed low commission, the booking engine

has also been optimised for selling additional hotel products that

hoteliers would not want to sell anywhere else. At the end of the

day, it will give customers more options and an overall better

experience.

The booking engine was built from the ground up with a focus

on offering a custom tailored hotel room booking experience.

It’s mobile friendly and easy to use.” says Bjorn Harvold, Chief

Technical Officer.

“Traveliko not only promises the best

available rate every time guests book

a room online, it only takes a flat 10%

commission which is significantly

lower than the OTAs currently dominating

the market.

68


“If existing OTA’s were giving back 20% of their

commissions to worthy causes the travel industry

could make an enormous difference in terms of

helping people, animals and the planet.”

Rather than being driven solely by the bottom line, the

business is based on a partnership model that aims to

save hotels money on commission and focus on giving

their customers a better experience.

Natalie Glebova, Traveliko’s brand ambassador and former

Miss Universe says “If existing OTA’s were giving

back 20% of their commissions to worthy causes the

travel industry could make an enormous difference in

terms of helping people, animals and the planet.”

“We are serious about changing the online booking

industry and we have spent a long time building a new

standalone OTA from scratch. We are personally contracting

all the hotels on the platform ourselves.

It’s something that’s not being done anymore because

white labeling seems to be the name of the game.

The problem is that white labeling doesn’t offer

anything new, which is why we are very excited about

the features and opportunities we can offer hoteliers

and travellers, and even more excited that we will be

launching the site to consumers in the next couple of

months so we get to hear what they think about it,”

added Mr. Gouriou.

Hotels looking to join Traveliko simply visit https://

hotelier.traveliko.com.


Food & hotel indonesia 2017 exhibition

set for massive presentation in early april

Positive Investment Outlook on Indonesia’s Food & Beverage Industry

(Show Preview)

Food & Hotel Indonesia 2017 – The 14th international hotel, catering

equipment, food and drink exhibition will return once again

from 5 to 8 April 2017 at JI Expo Kemayoran. The well acclaimed

exhibition is recognized as the premier one stop platform to

source for quality culinary ingredients and F&B products as well

as HORECA equipments and supplies to enhance upon hospitality

experiences and drive industry productivity.

Food & Hotel Indonesia 2017

The scale and international scope of Food & Hotel Indonesia 2017

is underlined by the participation of over 1,400 exhibiting companies

from 44 countries, both locally and from overseas. This include

13 group pavilions from Australia, Belgium, China, Germany,

Hungary, Korea, Malaysia, Singapore, South Africa, Taiwan, Turkey

and the USA covering more than 35,000 sqm of exhibits area.

The current improved economic condition in Indonesia can

provide for better investment opportunities which will further

enhance on economic growth. Indonesia’s processed food and

beverage industry is expected to grow 8.5 % in the 2016, slightly

better than the 7.9% point growth recorded yoy.

The well acclaimed exhibition is recognized as the

premier one stop platform to source for quality

culinary ingredients and F&B products as well

as HORECA equipments and supplies to enhance

upon hospitality experiences and drive industry

productivity.

70


“The national food and beverage industry recorded a 9.82 percent

growth, or equivalent to IDR 192.69 trillion in the Q3 2016. This

figure is in fact higher than the growth of non-oil industry,” stated

Mr Adhi Lukman, General Chairman of the Indonesian Food and

Beverage Association (GAPMMI).

Mr Adhi added that the contribution of food and beverages product

exports, including palm oil has reached USD $17.86 billion in

the January to September 2016 period. “This achievement

has enabled the trade balance to remain positive in relation to the

import value for the same period amounting to USD $6.81 billion.”

Mr Adhi said.

“Both domestic and foreign Investments in Q2, particularly in the

food sector rose to Rp 24 trillion and USD 1.6 billion respectively,”

emphasized Mr Adhi.

Looking at the positive developments in the food and beverage

industry, Food & Hotel Indonesia 2017 has become the industry’s

exhibition of choice to attend. Wiwiek Roberto, Project Director,

PT Pamerindo Indonesia, the show organizer, commented that

the higher growth in the food and beverage industry will have

positive impact on the upcoming Food & Hotel Indonesia 2017

exhibition.

“Food & Hotel Indonesia 2017 showcases a comprehensive range

of innovative products and solutions that will facilitate in improving

the competitiveness of the local foodservice, hospitality and

retail sectors enabling all professionals including business owners

to gain access to valuable information and the latest innovations.

In addition, prevailing established cooperation with global businesses

can be further fostered leading to higher investments in

the country,” she said.

Food & Hotel Indonesia 2017 has become

the industry’s exhibition of choice to attend

Mr Adhi added that the contribution of food and beverages product exports, including palm oil

has reached USD $17.86 billion in the January to September 2016 period.

“This achievement has enabled the trade balance to remain positive in relation to the import value

for the same period amounting to USD $6.81 billion.” Mr Adhi said.


HOT | EVENTS

Food & Hotel Indonesia 2017, is notably the

most established and reputable B2B exhibition

for the food & beverage and HORECA

sectors in Indonesia.

Mr Tony Arifin Ng, Director - PT TOFFIN INDO-

NESIA highlighted, `Food & Hotel Indonesia

is the largest exhibition catering to food and

hospitality professionals in Indonesia. We

have always taken advantage of this event to

launch our latest products from world’s best

espresso equipment manufacturers.

This year, Toffin will be collaborating with

World Barista Champions to present Victoria

Arduino Gravitech, VBM Technique, Hario, Eureka

range of products and many more.

A diverse range of products and services

dedicated to the hotel industry will also be

displayed at Food and Hotel Indonesia 2017.

Ms Anna Nadia, General Manager - Hospitality

Division – PT DUTA ABADI PRIMANTARA

explained the significance of sleep comfort

for hotel guests. At Food & Hotel Indonesia,

we will convey valuable information on how

critical quality mattress relates to the quality

of sleep for each hotel guest.

Exciting and High Standard Competitions

Food & Hotel Indonesia 2017 exhibition this

year is enlivened with professional competitions

such as the Salon Culinaire and Indonesia

Coffee Event (ICE).

The 11th Salon Culinaire 2017 is a chefs’ competition

consisting of several categories: Pastry

Display & Live, Artistic Display and Practical,

Plated Food Display, Practical Cooking

and last but not least, the Young Chef Junior

Competition for participants below 25 years

old.

Salon Culinaire competition is organized by

the Indonesian Association of Culinary Professionals

(ACP), an association formed by

practitioners with interest on the development

of culinary arts and competencies in

Indonesia.

It is an outstanding event that enables junior

chefs cultivate skills, motivations, self-confidence

as well as proliferate upon culinary

exchanges.

“The knowledge and talent on culinary science

will be presented by eager competitors

at the 11th Indonesian Salon Culinaire.

It is important to build on the enthusiasm

of fair competition in order to reach a higher

level on maximizing the skills & creativity

of all chefs in Indonesia. That is the distinct

purpose of this event. This challenge would

provide an assessment and benchmark of

the improvement on culinary competencies

in Indonesia.” said Stefu Santoso, President

Association of Culinary Professionals Indonesia

(ACP)

The Salon Culinaire competition will once

again involve many notable certified judges

from the World Association of Chefs Societies

(WACS). “This year the event will be more

focused on bringing Indonesian cuisines to

the next level. We will have classes such as

Nusantara Lesehan, Indonesian Tumpeng,

3-Course Indonesian Set Menus for juniors,

Indonesian Family Style Hot Cooking, Desserts

Plated Indonesian Flavor and NEW this

year will be Traditional Jajanan Pasar and Nasi

Goreng.” Said Mr Stefu.

Barista Guild of Indonesia (BGI), the Indonesia

Barista professional organization sanctioned

by Specialty Coffee Association of Indonesia

(SCAI) will organize the Indonesia Coffee

Events (ICE) 2017 alongside Food & Hotel Indonesia

2017.

Mr Tony Arifin Ng, Director - PT TOFFIN INDONESIA highlighted,

`Food & Hotel Indonesia is the largest exhibition catering to

food and hospitality professionals in Indonesia. We have always

taken advantage of this event to launch our latest products

from world’s best espresso equipment manufacturers.

.

72


ICE 2017, held for the 6th edition this year, is a

series of barista competitions organized primarily

to assess the skills and knowledge of baristas

in executing the entire process from extracting

coffee beans to showcasing good quality coffee.

This is critical as a good cup of coffee comes

from the barista, and not only the bean itself,

therefore they are very much on the industry

front line.

There are 4 competitive championships that

are going to be staged comprising of Indonesia

Barista Championship (IBC), Indonesia Brewers

Championship (IBrC), Indonesia Latte Art

Championship (ILAC), and Indonesia Cup Tasters

Championship (ICTC).

“We are delighted that the Barista Guild Indonesia

has been commissioned to organize the

Indonesia Coffee Events (ICE). We will organize

each competition in accordance to internationally

established standards from the panel of

judges to the competition supporting facilities.”

Said Ms Cindy Herlin Marta, Head of Committee

of ICE 2017 and BGI secretary.

(ICE) 2017 is going to be divided into 2 regional

stages Eastern (Central Java, DIY Yogyakarta,

East Jawa, Bali, NTT, NTB, Sulawesi and Papua)

and Western Championship (Banten, West Java,

DKI Jakarta, Sumatera and Kalimantan) where

winner from the respective regions progresses

into the semi final rounds on 5 – 8 April 2017

held at Food and Hotel Indonesia (FHI), Jakarta

International Expo Kemayoran, Jakarta.

Food & Hotel Indonesia 2017 is supported by

Ministry of Tourism and Creative Economy of

The Republic of Indonesia, Association of Culinary

Professional (ACP), Indonesian Cold Chain

Association (ARPI), Indonesian Food & Beverages

Association (GAPMMI), Indonesian Fishery Product,

Processing & Marketing Association (AP5I),

Indonesian Packaging Federation (IPF), Indonesian

Retail Merchants Associations (APRINDO),

and The Specialty Coffee Association of Indonesia

(SCAI).

About Pamerindo Indonesia

Indonesia’s Leading Organiser

PT Pamerindo Indonesia was established with

the sole purpose of organizing specialized trade

exhibitions for the Indonesian market. The company

has grown considerably and now organises

over 20 trade exhibitions in the Broadcast,

Communications, Construction, Electric, Food &

Hotel, Manufacturing, Mining, Packaging, Plastics

& Rubber and Oil & Gas sectors.

PT Pamerindo Indonesia is the leading trade fair

organizer in Indonesia. Since its inception, PT

Pamerindo has organized over 180 international

trade exhibitions in Jakarta, Surabaya and Bali.

PT Pamerindo Indonesia’s exhibitions continue

to provide a quality platform for buyers and sellers

to interact across a wide variety of industry

sectors.

PT. PAMERINDO INDONESIA

Menara Jamsostek | Menara Utara, 12th Floor, Unit TA-12-04

Jl. Jend. Gatot Subroto No.38 Jakarta 12710, Indonesia

Tel. no. +62 21 2525 320 Fax no. +62 21 2525 032, 2525 018

E-mail: info@pamerindo.com | www.pamerindo.com


HOT | AWARDS

The International Property Awards are judged by an independent

panel of 70 industry experts. They consider design, quality, service,

innovation, originality, and commitment to sustainability when

making their decision. The Awards are in their 24th year and is the

region’s largest, most prestigious, and widely recognised property

awards.

THE ST. REGIS LANGKAWI CELEBRATES

PRESTIGIOUS AWARDS INCLUDING THE

COVETED INTERNATIONAL PROPERTY

AWARDS 2016-2017

In addition to the International Property Awards, The St. Regis

Langkawi is also the proud recipient of the Condé Nast 2017 Award

for Excellence – Best for Families. The Award for Excellence is a mark

of quality which is evaluated and voted for by discerning consumers

and travel industry experts. Award winners are chosen based

on unwavering commitment to excellence across criteria such as

service, design, culture and quality. The awards showcase only the

very best hotels and resorts worldwide that continue to redefine

luxury standards.

The Award recognizes The St. Regis Langkawi’s enriching experiences

and bespoke services that characterize thoughtful attention

to detail for families. The signature St. Regis Family Traditions celebrates

the art of discovery for younger guests through enticing

welcome amenities, attentive childcare services and special family

focused dining. Activities include Family Mangrove Safari and Helicopter

Tours.

The award is recognised as the highest mark of excellence for property

professionals.

LANGKAWI, January 2017 – The St. Regis Langkawi is proving to be a

fierce contender in award nominations and wins, just months after its

debut. The most recent being the coveted International Property Awards

2016-2017 which honoured the luxury property with two awards, including

‘Best Hotel Interior Asia Pacific’ and ‘Best International Hotel Interior’.

“We are immensely pleased with the good news, considering we were

competing against the best property professionals across The World. To

be awarded two titles, demonstrates our continued commitment in providing

product excellence, and distinct service to complement it”, said

General Manager, Thomas Schwall.

It has been a stellar nine months of accolades since the grand opening

as The St. Regis Langkawi also took home the ‘Best Honeymoon

Hotel 2016’ by Hotel Wedding magazine and the ‘Wellness Travel

Country Award 2016’ by Spafinder Wellness.

Located in the coveted Langkawi archipelago, The St. Regis Langkawi

is a natural paradise, fringed by a 600-meter white sand beach

overlooking the emerald green waters of the Andaman Sea. The

resort is the first all-suite luxury resort, offering 4 private overwater

villas and 85 luxuriously-appointed suites. Each suite is distinct

in design with bold accent hues and imaginative paintings by esteemed

local artists. All suites offer expansive, unobstructed views

of the sea from spacious terraces. Luxuriate in six restaurant and

bar venues, including Kayu Puti specialty restaurant and the St.

Regis brand’s signature Iridium Spa. For more information, please

visit www.stregis.com/langkawi

74


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ORGANISED BY CO-ORGANISED BY HOST VENUE SUPPORTED BY KNOWLEDGE PARTNER ASSOCIATION PARTNER CO-LOCATED WITH

HOT | FLAG CARRIER

Pan Pacific Hotels Group appoints Thomas Zhong as

Vice President, Operations Support and Pre-Openings

Thomas will drive the implementation of operational projects across the Group’s global portfolio

and oversee all property pre-openings

Singapore, 6 February 2017 – Pan Pacific Hotels Group is

pleased to announce the appointment of Thomas Zhong

as Vice President, Operations Support and Pre-Openings.

In this role, Thomas will drive the implementation of

operational projects and oversee the pre-openings across

the Group’s portfolio of Pan Pacific and PARKROYAL hotels,

resorts and serviced suites in Asia, Oceania, North America,

and Europe.

A Singaporean national, Thomas has experience with leading

travel and hospitality brands such as Leading Hotels

of the World, Fine Hotels and Resorts and GHM Hotels and

Resorts. He was most recently the Director for Performance

Management at the Singapore corporate office of

Raffles Hotels and Resorts, where he spent a total of five

years.

He has amassed experience in hotel openings from The

Setai Miami, The Heritage House in California, Raffles

Hainan, and The Nam Hai in Vietnam; and supported the

pre-openings of Raffles Istanbul and Raffles Jakarta.

“In addition to extensive experience in pre-openings,

Thomas has demonstrated versatility with various aspects

of the hospitality business, including performance and

quality management as well as operations. Having worked

at leading hospitality brands, Thomas will bring Pan Pacific

and PARKROYAL’s operations to the next level and elevate

the performance of our properties worldwide,” says Erik

Anderouard, Senior Vice President, Operations, Pan Pacific

Hotels Group.

Thomas’ immediate responsibility is to oversee the opening

of Pan Pacific Beijing in China and Pan Pacific Yangon

in Myanmar, which are scheduled to open in the second

and third quarters of this year, respectively. Following

closely behind these will be Pan Pacific Serviced Suites

Puteri Harbour, Johor and PARKROYAL Langkawi Resort in

Malaysia and Pan Pacific London in the United Kingdom.

Thomas graduated top of his class with an Executive MBA

HES-SO and a Masters in Hospitality Business Administration

from Ecole hôtelière de Lausanne and an undergraduate

diploma from the Swiss Hotel Management School

in Montreux, Switzerland.

78


Asia

2017

Inspire Viable Strategies to Boost Revenue

& Profit for Vibrant Hoteliers

25 May 2017, Bangkok Thailand

www.questexevents.net/hmtsummit

Better Results with Unvarnished Picture of the State of the Industry

GENERAL INQUIRIES & SPEAKERS

Daniel Chan

dchan@questexasia.com

+852 2589 1306

SPONSORSHIPS

Jonathan Yap

jonathanyap@questexasia.com

+65 6395 6783

DELEGATES

Will Ahmad

wahmad@questexasia.com

+852 2589 1312

Platinum Sponsors Gold Sponsor Supporting Organizations

Supporting Media

Organizer

16 - 18 MARCH 2017

Bali Nusa Dua Convention Centre - Indonesia

Inter

INTERFOOD BALI 2017

The 3rd International Exhibition on Food & Beverage Products,

Ingredients, Hospitality Products, Technology and Services

Bali

TOURISM

Bali

BALI HOTEL & TOURISM 2017

The 3rd International Exhibition on Hotel & Tourism

BALI WINE & SPIRITS EXPO 2017

The International Exhibition on Food, Wine and Spirits in Bali

DISCOVER

MORE

BALI-INTERFOOD.COM

Exhibition Organizer

INTERFOOD BALI 2017

THE FOCUSED PLATFORM FOR

INTERNATIONAL FOOD, HOTEL,

TOURISM & HOSPITALITY

EXHIBITION IN BALI

Supporting Ministry

Supporting Associations

Kementerian

Perindustrian

REPUBLIK INDONESIA

APTINDO

Asosisasi Produsen tepung Terigu Indonesia

GLOBAL

RESTAURANT

INVESTMENT

FORUM

10-12 April 2017

Fairmont, The Palm, Dubai,

ORGANISED BY

POWERED BY

FACILITATING

INVESTMENT

DECISION-MAKING

WITHIN THE

RESTAURANT SPACE

The Global Restaurant Investment Forum (GRIF) facilitates

investment decision-making within the restaurant space.

The forum showcases the hottest restaurant concepts from

around the globe and gives attendees a place of focus to

connect with investors, owners, franchisors and senior

hospitality professionals, assess the state of the hospitality

industry and secure deals for the coming year. GRIF is

proud to once again be powered by Michelin in 2017,

enriching the event with its extensive network and world

class chefs.

GRIF 2017 will again host a celebration of the brightest and best of the

industry at the 2017 Global Restaurant Awards through partnership

with The Caterer. The Global Restaurant Awards are an opportunity for

the industry leaders to get together and celebrate those organisations

that have shown innovation, vision and leadership in their businesses

and concepts. Recognising the brands that have really engaged

with their consumers through social media, technology, design or

sustainability.

GLOBAL RESTAURANT AWARDS IN ASSOCIATION WITH

REGISTER NOW!

www.restaurant-invest.com/register

www.restaurant-invest.com |

#GRIF17, @GRIF_news | www.global-restaurant-awards.com

161118 GRIF17 210x280.indd 1 18/11/2016 13:47

HOT | NEWS

HOT | property

FOR SALE

LOOKING FOR HOTEL OR RESORTS

FOR YOUR INVESTMENT?

CALL NOW +6281219781196

For Sale: Luxury Hotel in Seminyak, Bali

20 minutes from airport ,5 minutes from seminyak

strip, all the famous restaurants, pubs, and 5 stars

villas and hotels , 2200 m2 land area ( +/2500m2 gross

area ) – certificate hak milik > HGB , 3400 m2 gross

building area 28 magnificent suites of 10 2bdrms

private pool , 40 bedrooms suite @ 165-185m2 8 1bdrm

private pool suites @ 80-120m2 9 junior suites @

40m2

For Sale: Land at South Kuta Beach Lombok

Kuta Beach offers you private white beaches you

see on travel shows and that you always dream of

experiencing. This where the most accomodation

restaurant are located. Only 20 km from the New

Airport. A spectacular scenery with cliffs and

mountains reaching the coast to create jagged and

awe-inspiring landscapes and views.

Contact us for more details.

FOR MORE PRIVATES LISTING SIMPLY EMAIL US AT

info@hotelier-indonesia.com

HOT | DEALS

WEDDING

CELEBRATION

PACKAGE

INTERCONTINENTAL RESORT BALI

C

elebrate the wedding and reception of your dreams at

InterContinental Bali Resort. Relax while our wedding

planners do whatever it takes to create a wonderful day

for you, and make your “Happily Ever After” come true.

Choose one of InterContinental Bali Resort’s romantic garden or

beachside venues, which we guarantee will be exclusively yours

for the occasion. The beautiful wedding setting will be exquisitely

decked out with a fresh floral decoration comprising local tropical

flowers.

Our Wedding Celebration Package includes the services of a priest

who will lead your commitment blessing in the Christian style.

Every Bride & Groom deserves to be pampered, so we will be

treating you to a two-night stay in a Club InterContinental Room

including the Club’s exceptional array of privileges.

These include 24-hour bespoke butler service, exclusive access to

the private Club Pool, and use of the dedicated lounge known as

‘Inspiration Space’ aimed at encouraging guests to explore their

individual passions.

We will present you with a Bridal frangipani bouquet and a boutonniere

for the Groom, as well as a commemorative ceremonial

certificate. Pick from our delectable selection of buffet dinner

menus, and we will include signature welcome drinks and a twotiered

wedding cake, as well as a free flow of chilled water and

iced tea. Your wedding table will be embellished with a gorgeous

fresh tropical flower centerpiece, and our soft lighting will feature

40 atmospheric hanging lanterns positioned within the dining area.

We want this to be a party to remember for you and your guests, so

a 3 x 4 metre dance floor will be provided and a sound system will

be set up to play CDs or iPod playlists complete with two active

speakers and a wireless microphone.

Furthermore, as Club guests, you will be entitled to unlimited visits

to Club InterContinental Lounge, which is a peaceful haven of comfort

and elegance, where you can enjoy inclusive light refreshments

and daily afternoon teas, as well as complimentary cocktails and

canapés every evening.

Honeymoon amenities will be set up in your Club InterContinental

room, and the two of you can also look forward to an inclusive

60-minute spa treatment to mark the beginning of your journey of

togetherness at InterContinental Bali Resort. All you have to do

now is set the date!

86


With all of the above lavish inclusions,

this splendid Wedding Celebration

Package represents extraordinarily

good value for money, priced at only

USD 8,500 Nett for up to 50 people,

with additional guests priced at USD

90 Nett per person.

For further information & reservations,

please call 0361 701 888 or email:

bali.conferencewedding@icbali.com


WE CREATE

HOSPITALITY

SOFTWARE SOLUTIONS...

IN 40 LANGUAGES.

solutions.quasargroupinternational.com

QUASAR GROUP INTERNATIONAL

Suzhou Geneva Bali Colombo

www.quasargroupinternational.com

info@quasargroupinternational.com

Hotelier Editon 29 2017

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