1 PIM LISTING BOOKLET with Amanda and Clarence

Welcome to the Family!
Thank you for the opportunity to present the services provided by
LJ Hooker Glenorchy and LJ Hooker Clarence for the
management of your investment property.
Our company strives at all times to professionally service your total
real estate needs - maximising your financial position and creating
a "Client for Life".
We have such a great team with an array of local knowledge. We
have seen the peaks and troughs over the years, so can share our
experience to support you through any variances in the market.
We would be delighted to provide further information on the
items in this guide or answer any questions regarding your
investment property.
We look forward to working with you.

The 3 Stages of Property Management
Stage 1 - Before the
Tenancy Begins
1. Inspection of your property
2. Organisation of any
repairs
3. Smoke alarm & cord
compliance
4. Advertising of the property
5. Opening the property for
viewings
6. Screening of prospective
tenants
7. Prepare entry condition
report with photographs
8. Prepare lease and arrange
signing
9. Meet with tenants and
provide them with a tenant
pack and hand over keys.
Stage 2 - During the
Tenancy
1. Monitor and disperse rent
2. Coordination of
maintenance
3. Prevention of rent arrears
4. Quarterly inspections and
reporting
5. Resolution of issues or
breaches
6. Settlement of creditor
invoices
7. Issuing of monthly
statements
1. Issue and/or collect the
Notice of Intention to
Leave
2. Inform tenants of correct
handover procedure
3. Collect keys
4. Perform exit condition
report
5. Return or withhold Bond
6. Ensure property is ready
for the next tenancy.

PROFESSIONAL FEES
WEIGHING UP THE COSTS AND BENEFITS
The fee structure at LJ Hooker
Glenorchy covers all services set out in
this prospectus. We are confident our
fees represent value for money.

PROFESSIONAL FEES
WEIGHING UP THE COSTS AND BENEFITS
The fee structure at LJ Hooker
Glenorchy covers all services set out in
this prospectus. We are confident our
fees represent value for money.

Leasing your property
can be a rewarding
experience – but we don’t
see why the rewards
have to stop there.
Since 2002 we’ve enjoyed an exclusive
partnership with Qantas Frequent Flyer,
Australia’s largest loyalty program.
So we’re the only real estate agency
that really can take you further than
you think. It’s our way of making sure
the benefits of your property extend
far beyond your front door.
Receive 10,000 points
if you appoint LJ Hooker
Glenorchy as your exclusive
Property Management
Agent for your residential
property.

What you need to know
Maintenance
Tenants are required to fill out a maintenance request form detailing the nature of the repair and
whether they give consent for access to the property while that aren't home. All maintenance
reported will be referred to you for instructions prior to instructing a tradesperson. It is our duty to pass all
requests for maintenance on to you, even if we believe they may not be viable requests at the time, it is our
way to keep you informed and in control.
Emergency Repairs
Emergency repairs are rare, however, if an emergency is reported and our office cannot reach you on any
of the numbers provided we will act on your behalf, and best interests, to have the repairs made promptly.
This falls in line with your instructions in your Management Agreement. Some examples of emergencies
are burst water pipes, electricity outage, or leaking hot water system and so forth.
Smoke Alarms
The Residential Tenancy (Smoke Alarms) Regulations 2012 requires that each rental property must
have smoke alarms installed. It is your responsibility to have smoke alarms installed and have
them cleaned and tested each time a tenancy agreement is renewed. It is the tenants obligation
to ensure that the alarms are cleaned, tested and batteries replaced throughout the term of their
agreement. We contract 1300 Compliance to perform annual checks on your behalf. There is a small fee
to ensure the smoke alarms are working and they supply you with a certificate of compliance.
Window Covering Cords
In July 2011 the Australian Consumer & Competition Commission introduced new standards to protect
young children from the risk of strangulation from looped cords and/or chains. Landlords must comply with
these standards for internal corded window coverings in rental properties. Failure to comply may incur severe
penalties and risk of litigation. If at a property inspection we identify a non-compliant cord, we will inform
you and at your instruction can have the breach rectified by 1300 Compliance.
Landlord Insurance
Landlord insurance isn't compulsory, but we do still recommend you maintain a current policy.
Ensure the policy is with a reputable company that specialise in landlord insurance and also check that the
policy covers loss of rent and malicious damage. Although claims are very rare, it is better to be safe than
sorry.

What you need to know
Routine Inspections
We do an initial inspection within 6 to 8 weeks of the tenant moving in, and every 3 months thereafter we will
conduct a routine inspection of your property - you are welcome to attend the inspection with your
Property Manager. By law the agent/landlord is only allowed to enter the property up to four times
per year and we must provide a tenant with a minimum of 48 hours notice (in writing) of our intention to
attend the property. At the inspections we look for any current or future maintenance items and make
sure the tenant is keeping the property in good order. We then fill out our report and email this
to you for your records.
Excess Water
You are allowed to pass on the full water consumption charges to tenants provided all the minimum criteria
have been met:
1. rental premises are individually metered, and
2. the tenancy agreement states the tenant must pay water consumption.
As part of your management agreement we ask how much you would like to contribute and place
these obligations into the tenancy agreement.
Fair Wear and Tear
When a tenant vacates a property they are required to leave it as close as possible in the same
condition as when they moved in with fair wear and tear excepted. We need to be mindful that the
tenant has “lived” in the property and that some level of wear and tear will be normal. The Entry
Condition Report that we prepare, plus the photographs we take upon entry, are pre-cautionary and vital to
this issue when a tenant vacates.
Pets
It is at your discretion whether you wish to allow pets at your property. We recommend that if you allow
pets that they be outside only. When a tenant vacates they must have the property sprayed for fleas by a
licenced professional pest controller and that the yard (if needed) be returned to its original state
eg: holes filled in.

It extremely important that when you release your property for rent that you hand it over in tip top condition,
as this is how you want it back at the end of the tenancy (fair wear and tear not withstanding). Following is a
checklist of things to consider when preparing your home for your new tenant.
Stove, griller, drip trays and range hood to be cleaned, to be grease free, if you do not have drip trays will probably
have a stove top that lifts up or a tray that pulls out, this must be cleaned
Exhaust fans to be removed and cleaned inside and out.
Windows, tracks and windowsills to be cleaned inside and out.
All cupboards and drawers to be cleaned inside and out.
All marks to be removed from walls, skirting boards and picture rails to be dusted, swipe marks from cleaning products to be
rinsed off.
All light fittings to be cleaned, all light bulbs to be in working order, light switches and power points to be cleaned.
Carpets to be professionally cleaned. It is recommended that the carpet cleaning takes place after all belongings have been
removed and other house cleaning completed.
Drapes/curtains to be washed/dry cleaned according to cleaning instructions, Vertical blinds to be vacuumed and all Venetians to
be thoroughly cleaned.
Cobwebs to be removed inside and outside.
Lawns to be mowed, edges trimmed.
Flower beds, gardens and pebbled areas to be weeded.
No rubbish to be left in garage or garden.
Remove cigarette butts from yard, pathways, gardens etc.
Pay particular attention to bathrooms: toilets, shower recesses, bathroom cabinets. Shower recess to be scrubbed and free of soap
scum, residue and mildew, shower screen to be cleaned, shower curtain to be replaced (if applicable).
Driveways, carports and all concrete areas to be left free from oil and grease stains.
Place household rubbish in bins ready for the Council collection.
The premises is to be treated for fleas internally and externally by a professional pest control company if an animal has been kept
at the property and a receipt provided to the office on vacating.

"We are throughly impressed with the polite, professional and informative way in which the whole
property management team conduct themselves at all times. The LJ Hooker staff certainly stood out
from the average property managers."
Emily Fitzpatrick & Brennon Jones
"I am writing to thank the team at LJ Hooker Glenorchy. LJ Hooker Glenorchy have been managing
my rental property and I have been extremely impressed with their service. They have a disciplined
tenant selection process, and their office systems and procedures ensure regular communication
and keep me informed on all aspects of my rental property.
Appointing LJ Hooker Glenorchy as my property investment management agent gave me the
peace of mind to sit back and relax, knowing my property is in experienced, qualified hands.
I have no hesitation in recommending the LJ Hooker Glenorchy team."
Dean Young
"I would like to take this opportunity to thank you for managing our property on York St in Sandy
Bay. From the start I was impressed with your enthusiasm, positive attitude and professional
approach. We were in fact entrusting our family home to you and you seemed to understand
how difficult this was for us.
Thankfully you were able to secure wonderful tenants for us and the house was well looked after.
We now look forward to occupying our home but if we need to rent it in the future we would not
hesitate to place it again in your hands."
Christine Edwards

Your Local Property Management Team!
Choosing the right agent can make a BIG difference to how your property is managed, so you cant go wrong
choosing the team that manages the largest rent roll in the northern suburbs of Hobart!
The LJ Hooker Glenorchy Property Management team are a dominant force in Hobart real estate and have flourished
and maintained a steady, often impressive, share in the areas fluctuating market.
Our Property Management team of five based at Glenorchy has intimate local knowledge and detailed
experience of rental property values in the region, plus exclusive tools and strategies to give you peace of mind
while we take care of your property.
Also, with a large sales department; the team at LJ Hooker Glenorchy can service all your real estate needs.
With all of your real estate needs being taken care of by this great award winning team it really is true that when it comes
to real estate in Hobart's north…

What Happens Next? - Come Join Us
It's a very simple process:
We view your property and provide a Rental Appraisal
We prepare your Management Agreement
You organise your Landlord Insurance - we can provide information to assist with this
Arrange for Smoke Alarm and Cord Compliance - we can arrange this for you
The property is cleaned and prepared for tenants - we can arrange this for you
Hand over keys to our office
Thinking of changing from another agency?
Are you currently with another agency? Not a problem, you can still transfer your property to
LJ Hooker Glenorchy.
You can change managing agents without affecting the tenancy in any way, even if your property is
tenanted and on a current lease.
All management agreements have a notice period for termination, usually a minimum of 30 days, but can
be up to 90 days with some agents. While you need to give your current agent notice in writing, we
can simplify things by providing a standard wording for your signature we can send to the agent on
your behalf and make arrangements to collect all your files, keys and other necessary documents.
We will notify the tenants prior to the new management commencing, so they are well aware of
the upcoming change of management. This allows us to introduce ourselves to the tenants and promote
the services we provide.
Once a notice of termination of management is issued the agent will still have to comply with the
Residential Tenancy Act and all other regulations for the remainder of the notice period. This
ensures that the current agent is still accountable for any actions until the specified transfer date.

We Have the Answers
How long does it take to find a tenant?
It's hard to guarantee an exact time frame. Some properties rent the first day that they hit the market, while
others may take a little longer. It is important that your rental property is priced accurately and presented
well in relation to the current market and we can advise you appropriately on this important matter.
How will my tenants be selected?
Due diligence is always carried out when selecting an appropriate tenant for your property. We
compile assessments of rental and employment histories. Careful and methodical tenant selection
minimises risk to you of rental arrears or property damage. We take this process very seriously. We
present you with the results of our research along with our recommendations. You have the final say on
who leases your property, so you will always have control of your investment!
What happens when tenants do not pay their rent?
In today’s harsh economic climate tenants sometimes run into hardship paying their rent. Even
after passing the most careful tenant selection, this risk is still present. When a tenant is in
arrears we will contact them via telephone, email and SMS in accordance with our strict ZERO
TOLERANCE POLICY and procedure for rental arrears. Our experience is that a tenant can’t hide
from our ZERO TOLERANCE procedures, and they’ll either pay the rent or vacate the property. It is our
objective at all times to minimise any loss to you the owner, that’s why we enforce these actions rigorously.
When will I receive my rent?
Its your choice - mid month, end of month, or both, via electronic transfer.
When can I increase my rent?
Legislation requires that where a fixed term lease is in place, a rental increase can only be implemented at
the end of the agreement. On periodic tenancies, increases may be served every twelve months.
There are numerous factors taken into consideration when assessing increases and with our intimate
knowledge of the region and rental rates we are happy to discuss this with you at any time.
While the property is vacant, do I still pay management fees?
Management fees are only charged on rent collected. This means that if the property is vacant
no management fees are charged to you.