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Monthly Brief July 2017 - Stores

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Hi Everyone,<br />

On behalf of myself and your flight<br />

crew, let me welcome you aboard!<br />

We're all set to depart from Q2.<br />

Despite a turbulent journey so far,<br />

we hit several new heights last<br />

month.<br />

We launched DigiPOS and Eden, our<br />

brilliant new marketing hub on Eve<br />

with a name from two smart folks<br />

in store. Plus, we launched our<br />

Sales Academy site, which I'm sure<br />

will soon have you selling like<br />

you're on auto pilot. Details on all<br />

those coming up.<br />

But what’s that in the sky? A bird?<br />

A plane? No, it’s the Self-Care<br />

Superheroes!<br />

Our first self-care week took off this<br />

month, diving into our fantastic apps<br />

and tools to help customers help<br />

themselves with queries and actions.<br />

Just the thing to close a deal with<br />

customers!<br />

Our new Webchat service is already in<br />

flight and giving back precious time you<br />

need to land the deal with customers.<br />

It's a handy way to talk to VMR without<br />

hanging on the phone. And there's a<br />

reminder of what to use it for on Eve, so<br />

we all use the right channels for the<br />

right things.<br />

New 9-month contracts will have you<br />

passing with flying colours when selling<br />

to customers.<br />

We've got 4 really strong contract offers<br />

just in time for student season.<br />

And, before we depart, I have to<br />

mention the guys in our Bootle store,<br />

who bumped up some very deserving<br />

customers to first class.<br />

When they heard how one family had<br />

fled their home country due to severe<br />

hardship, the team donated the<br />

love2shop vouchers they'd won in an<br />

incentive. Amazing stuff, guys.<br />

That’s all from me for now. On behalf of<br />

your cockpit and cabin crews, please, sit<br />

back and enjoy your trip.<br />

All the best,


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T H E<br />

F A C T O R

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