Debtfree Magazine June 2017

South Africa’s debt counselling magazine
CELEBRATE
YOUR
VICTORIES
June 2017
www.debtfreedigi.co.za

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Chris van der Straaten,
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082 557 0437
Malcom Povey,
Head: Operations PDA
082 445 5604

Don’t expect to hear an endless amount
of “spin” around why things failed!.
DEBT
REVIEW
AWARDS
WINNER
PAYMENT
DISTRIBUTION
CUSTOMER
SERVICE
INDUSTRY
SUPPORT
SOFTWARE
INTEGRATION

Be careful what you wish for…they say the
sentiment of being ‘careful what you wish
for because you may just get it’ is attributed
to Aesop from around 550CE. Regardless of
where the saying comes from, it is often
true of so many things in life. We think we
are desperate for something (and often we
are) and then we get it and yet we feel a bit
cheated and unsatisfied.
People in Britain said they wanted to leave
the EU (not realising it came with a huge
bill for doing so). Year after year, around
the world people, go to the polls to put
politicians into power they later complain
about. It is a very human thing to do. People
in the Cape were desperate for rain (they
still are) and then along comes a storm to
thunder and pour down with real ‘gusto’.
People’s homes were flooded and roofs
blown off, trees and walls fell over in the
wind. Scary stuff really but it did bring the
rain wished for.
Many consumers who enter debt review are
sick of being chased by collections agents
over unpaid debts. They wish they could
sort out their situation and not have to
deal with that situation ever again. While in
debt review, credit providers can not grant
you credit until your review is complete. It
is then strange when the same consumers,
a few months later, start to long for credit
use again while still under debt review.
While still paying off the debt they already
have. They start to dream of getting credit
again so that they can buy new things: a car
or a house or maybe just a short term loan
to cover bills they have run up. They forget
they had problems paying for the things
they already have and don’t qualify for new
credit since they are over-indebted. They
wished they had no more credit problems
until they were in debt review and suddenly
they want to use credit again. It is like the
cravings for sugar dieters seem to get after
only a day or two of their diet.
‘It is like the cravings for sugar
dieters seem to get after only a
day or two of their diet’
Not too long ago, a credit provider
association asked the NCR and DTI to
review fees their members could charge.
Their wish was granted and the fees they
could charge for unsecured credit were
slashed (they later took it to court to have
that changed back). Payment Distribution
Agencies wished to be part of the NCA and
their wish was granted, along with slashed
fee rates they could charge.

Debt Counsellors have been
wishing for an increase to their
fee structure for many years now.
Inflation and increased costs
have pushed hundreds of Debt
Counsellors out of the industry.
Recently the NCR decided to
pursue some research into the
topic. That said, the DTI and NCR
have been very quiet about asking
Debt Counsellors for advice this
time. Even when reviewing new
fee options, the NCR’s outsourced
research firm approached only
a handful of firms for info. Their
findings and suggestions have
been kept very secret till now.
At the moment, parliament is
looking to make amendments to
the National Credit Act, something
that many have been wishing for,
for some time now…probably,
since it’s inception, actually. The
Act has been amended once before
but many key issues were left
untouched despite suggestions
and proposals at the time about
needed changes. In fact, many
of the changes that were made
instead, complicated people’s
lives rather than simplified them
or left people wanting more. With
elections coming up, positive
consumer driven changes might
be a real political boost. Will the
new amendments be all that
people wish for?
‘we take a look at all the
Red Carpet glamour of the
Debt Review Awards 2017
and find out who all the
winners were’
Other than the latest news about
possible amendments this issue,
we take a look at all the Red Carpet
glamour of the Debt Review
Awards 2017 and find out who all
the winners were in the industry
peer review as announced at this
month’s Gala evening. On top
of that, we have tips, reviews,
advice and more. We also look at
the victories consumers under
debt review should celebrate,
the opportunities they should
embrace as they take the journey
to paying off their debts. It is a
slow and steady process that leads
to a fantastic goal. So we hope,
nay… dare we say it: we wish that
this month brings you one month
closer to being debt free.
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CELEBRATE
DEBT REVIEW
SURVIVING
THE RECESSION
NEWS
CAN COURTS
GRANT LOWER
INTEREST RATES
C
O
NTENTS
DEBT REVIEW
AWARDS
SERVICE
DIRECTORY
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CELEBRATE
Celebrate your
Debt Review
We all love to reward ourselves. From the first time we realized as an
infant that if we cry loud enough mom will come running and feed us
and pay us attention we became hooked on rewarding ourselves.
People love to celebrate all sorts of things.
Birthdays (well done you came out of
another human!) to finishing school (you
can go get a job now and stop leeching
off your family) or even just the fact that
it is Friday (you survived another 5 whole
days of working with your colleagues). We
reward ourselves for a session at the gym
with a tasty smoothie (well done me, I must
be thinner already).
Debt review may seem like one of the last
things you would want to celebrate. After
all, if you are in debt review it means that
you could not cope with handling your
debt situation as it was by yourself. That
sounds like failure, not victory. Or is it?
To fail is to find no way out, to give up, to
surrender entirely. Debt review can hardly
be said to be giving up. In fact, it is a way
to not only live up to your obligations to
your family and their monthly household
needs but to make sure you pay back your
creditors too.

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CELEBRATE
AT THE START:
Celebrate
Finally
Taking
Action
You sat for some time before
entering debt review dealing with
the mounting stress of not being
able to handle your obligations
at home and your obligations to
all your creditors.
It was stressing you out and making
things hard for your family and for your
credit providers. You probably were
sleeping poorly and fighting with your
family and friends. You really should
celebrate finding a way to balance your
needs at home with your obligation to
pay back what you have borrowed.

CELEBRATE
AT THE START:
Celebrate
Paying
the First
Installment
Knowing what your monthly
repayment amount will be each
month is a relief.
Sure it might not be easy to meet the
goal each month but if you stick to your
new budget, it can be done reliably and
consistently.
Once you pay your first debt review
payment then you have paid around
half of what you will ever pay your debt
counsellor in fees throughout the entire
process*. You have already paid half of
all the Debt Counsellor’s fees? That’s
something to celebrate!
*Based on how long the average consumer remains under debt review and current fee guidelines

CELEBRATE
AT THE START:
Celebrate
Paying the
Second
Paying lawyers hardly sounds like
something to celebrate but... the
legal side of the process is vital.
Getting your matter to court can protect
your assets. If you have been stressing
about your car being repossessed then
this really is something to celebrate. You
now have a legal expert in your corner.
Installment

CELEBRATE
DURING THE PROCESS:
Celebrate
Handling
your First
Collections
Call
Collections calls are scary. Before
entering debt review you were just
too scared to answer calls from
unknown numbers or private
numbers. Now, you answer all
calls.
When you get that first call from some
uninformed collections agent who
doesn’t know about the debt review,
how sweet it is to say:” Talk to my Debt
Counsellor”. These calls still happen for
a while as the credit providers call off
their collections hounds. What a delight
to finally be able have something to say
to those pesky callers. No more living in
fear is something to celebrate!

South Africa’s
leading Debt Counsellors
Click through to
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or call our national call centre on
086 111 6197

CELEBRATE
DURING THE PROCESS:
Celebrate Getting
Your Court Order
Getting your court order is just
the cherry on top.
Not only are your credit providers on
board with the process but you have
the court documents to prove it should
anyone come around and pester you.

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CELEBRATE
DURING THE PROCESS:
Paying Off
Your First
Account
That means you might wait a while
before paying off your first account but
when you do it is a cause for celebration.
You are starting to get totally debt
free. The money that was paid to this
account will now go towards other
accounts speeding up the process. Each
Normally due to the way that Debt
Counsellors like to make things
“fair” for all credit providers,
smaller debts can also take a
number of months to be paid off
just like bigger ones.
account that is paid off speeds things up
even faster, and faster, like a snowball
gathering size and speed as it goes
along. The first ones go slow but the last
few will fly by. Soon you will have no
debts. Be sure to celebrate when your
first account is paid off.

debt review school
A debt counsellor makes an application to court
and includes several different respondents
in the court documents including you, the
consumer, and each of your credit providers.
If a person calls you and tells you that your
debt review is cancelled, is this accurate?
One credit provider cannot cancel your debt
review. Your debt review is a legal process
organised by your debt counsellor through the
court.
Once all your debt is paid
off according to the court
order, you debt counsellor
can issue you with a
clearance certificate,
ending your debt review.

CELEBRATE
AT THE END OF THE PROCESS:
Paying Off
ALL Your
Short Term
Credit
Normally you will pay off all
your smaller debts (normally,
unsecured debt) and be left with
only your larger debts like a car
and home loan.
With the smaller debts gone all your
funds are being allocated towards your
last two debts. Remember that your
statement from the Payment Distribution
Agents might differ from the balances
shown at the credit providers for many
reasons but once reconciled you will
be able to focus on your big debts. You
are now 80% of the way there and once
your car is paid off you have the option
to leave debt review so, celebrate paying
off all your smaller debt.

CELEBRATE
AT THE END OF THE PROCESS:
Paying Off
Your Car
Loan
With this debt paid off you now
have the option of leaving debt
review.
Do you really want to stay in debt review
for the life span of your bond? Well,
maybe with all those nice concessions
but realistically you may once again
wish to access credit to look at things
like buying a new car or starting a new
business. It may be time to leave debt
review and stand on your own two feet.
Now that’s something to celebrate!

CELEBRATE
AT THE END OF THE PROCESS:
Holding
Your
Clearance
Certificate
in Your Hand
When a person finishes debt
review a Debt Counsellor issues
them with a form which shows
they have paid up their debt and
are now no longer over indebted.
With either only a bond left which the
consumer can handle or being totally
debt free the consumer is ready to
resume “normal” credit life. Print out
this piece of paper. Hold it in your hand.
Smile at it.Kiss it if you want to.
This truly is something to celebrate!

CELEBRATE
WHEN IT’S ALL OVER AND DONE:
Make a BIG
Deal of Your
Debt Review
Successes &
Milestones
How you chose to celebrate your
victories in debt review is up to
you. Make sure you can afford it
and it is within your budget.
Will it be a KFC meal on the beach or that
two for one deal at your local restaurant
or a waffle at Spur? Maybe you treat
yourself to a nice box of chocolates and
a hot cup of coffee. Maybe it is a simple
as a nice meal and some popcorn while
watching a movie together. If you have
kids then maybe it is a games night with
the kids or even better a night without
the kids.

Can Courts
Grant
Lower
Interest
Rates If
Asked?

When consumers enter debt review
their Debt Counsellor will propose new
repayment plans to their credit providers.
Almost universally this involves the
consumer paying less for debts each
month than the credit provider had
originally asked. Since the consumer
can only pay less, the maths then works
out that the consumer will have to pay
longer.
Normally credit providers like to recover
certain types of credit over standard
time periods. That may be as little as 30
days or 3 months for some smaller loans
or 18 months or 24 months for things like
credit cards. Bigger debts like vehicles
and home loans also have their targeted
repayment terms.
Under debt review, most credit providers
are happy to recover even smaller debts
over 60 months (if possible). While
longer repayment terms are possible,
this is a target that most in the industry
like to stick to.
The challenge that is faced is interest.
Because interest adds up over time and
because consumers often only have
small amounts available to repay each
month, it is possible for the interest
figure to (1) be more than what is paid
each month – making the debt grow
over time and (2) take up most of the
payment each month - so that the debt
comes down but very, very slowly. This
can then mean that a smaller debt might
be repaid over much longer than the
credit providers preferred 60 months.
What credit providers have generously
done in an effort to speed up repayment
and to help their clients, is drop fees and
charges on these debts. They normally
reduce interest to the point where the
debt can be repaid over 60 months or
less. Some credit providers drop charges
and interest entirely on unsecured debt
to assist consumers under debt review.
While the National Credit Act (NCA)
mentions consumers paying less to
credit providers over more months, it
does not talk about reducing interest.
Some say this is implied or that the NCA
may have wanted interest removed
entirely from the equation but it is not
clearly stated.
These matters are then sent to courts
for a court order to be granted with a
new repayment plan. This can be done
regardless of whether a consumer’s
credit providers agree to the proposal
of the Debt Counsellor or not. While the
Debt Counsellor makes a proposal it is
actually the court (Magistrate) which
has to make an order.
The court might be presented with two

different types of proposals:
1. Where every single credit provider is
happy with the proposals and they
themselves have suggested lower
interest rates so that they can be
repaid faster and help the consumer.
2. A proposal where only some of the
credit providers have replied saying
they are happy to take less interest
each month.
The challenge is that the Magistrates
need to make an order that is line with
the NCA and upholds the consumer’s
obligations to their credit providers.
So, what does the Magistrate do when
presented with a proposal that mentions
interest rates and specifically lower
interest rates than the consumer signed
for on their original credit contract? If
they consider the wording of the NCA
it is silent about interest rates being
changed and only mentions paying less
over a longer time. Can they actually
make an order which says the rates are
reduced?
There have been a number of differing
rulings, in various courts about the
subject. Some credit providers have later
asked for already granted debt review
court orders to be changed or thrown
out because they never agreed to lower
interest rates which were included in
the Debt Counsellors proposal and
court order. They correctly say that a
court has no authority, using the NCA,
to just reduce interest without the credit
provider agreeing to the change.
Recently however, an increasing amount
of courts have taken to refusing to
grant debt review court orders where
the credit providers have asked for less
interest themselves. These courts say
that the NCA doesn’t allow for changing
interest rates so they can’t make a ruling
along those lines. Most credit providers
and Debt Counsellors and many courts
hold the opposite opinion and say that
(1) if everyone is happy that interest is
reduced (which is part of many industry
agreements) and (2) that if a credit
provider sends a letter to say they are
happy to reduce interest, then the court
should be able to make such a ruling.
Currently, there are two big court cases
on the go which might finally resolve
the matter one way or another. Another
option which exists is the pending
amendments to the NCA which could be
adjusted to reflect such an arrangement.
For now, some Debt Counsellors are
simply removing any reference in their
repayment proposal set before the
courts as to what interest rates will be
charged on the debts.

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INDUSTRY
CONSUMER
NEWS FLASH
For daily debt counselling news in 3 minutes or less visit www.debtfreedigi.co.za
PRESIDENT APPOINTS NEW
NCT MEMBERS
Cabinet reshuffles and midnight
changes are the order of the day
and it seems the National Consumer
Tribunal (NCT) has not been spared a
little restructuring. The NCT has had 17
new members officially appointed by
President Zuma. The role of the NCT
is to adjudicate any applications made
in terms of the National Credit Act
(NCA) by consumers, credit providers,
credit bureaus, Debt Counsellors and
the National Credit Regulator (NCR).
This includes matters referred to by the
National Credit Regulator or complaints
related to allegations of prohibited
conduct and also the all important debt
review consent orders brought on behalf
of consumers by Debt Counsellors.
President Zuma appointed: Prof
Joseph Mandla Maseko as Executive
Chairperson, Ms Laura Anne Best as
Deputy Chairperson, Mr Lulama Andisa
Potwana, Ms Diane Reinette Terblanche,
Adv Frans Kgolela Manamela, Mr Xolela
Christopher May, Ms Penelope Anne
Beck-Paxton, Prof Tanya Woker, Adv
Hope Fiona Neo Sephoti, Prof Bonke
Clayton Dumisa, Mr Fungai Khumbulani
Sibanda, Ms Nomfundo Sylvia Maseti, Ms
Maleho Margaret Nkomo, Prof Kasturi
Moodaliyar, Dr Maria Claudina Du Toit,
Mr Lehlohonolo Lucky Rabotapi, and Mr
Trevor Albert Bailey.
DC REGISTRATION RENEWAL
REMINDER
Debt Counsellors are required by the
NCR to pay a fee each year to stay
registered with them to keep practicing
and assisting consumers. The annual
date for renewal of registration is the
end of July and Debt Counsellors are
reminded not to miss their payment or
they will be unable to practice. There
is a period of 30 more days to make
payment but late payment results in
a fine. Over the years around 3000
people have studied to become a Debt
Counsellor and registered with the
NCR but most have stop practicing. At
present it is estimated that around 7
to 800 Debt Counsellors are actively
helping consumers. Debt Counsellors
are reminded that the Annual renewal

NEWS CONTINUED
fee this year is the new exponentially
higher fees (as well as branch fee -
don’t forget that). Debt Counsellors are
reminded that their primary office is
seen as a ‘branch’ and so they have to
pay at least one ‘branch fee’ on top of
their renewal fee.
were present at the gala evening to hear
the results and interact with each other
midst the sponsor areas. [For more
details on who the winners were in each
category, please see the Awards article
in this month’s issue].
STANDARD BANK AID FOR
RAVAGED WESTERN CAPE
Residents of the Cape Town and
Garden Route have recently been hit
with both poor weather and run away
fires respectively. Standard Bank have
generously offered to assist consumers
under debt review who have been
negatively affected by the storms and
flooding as well as fires. Debt counsellors
or consumers should let Standard Bank
debt review department know if they
have been affected and they will see
how they can render assistance.
DCASA ANNUAL CONFERENCE
IN AUGUST
The Debt Counsellors Association of
South Africa will be holding its annual
conference at Emperors Palace on
the16th of August 2017. Debt Counsellor
members from around the country will
meet to discuss industry issues and hear
presentations from industry experts.
DCASA have now opened bookings
to non-members and say that all are
welcome to attend. Please note that an
entrance fee applies. Be sure to follow
Debtfree magazine on Twitter and
Facebook for live coverage of the event.
DEBT REVIEW AWARDS 2017
The annual Debt Review Award winners
for 2017 were announced on Saturday,
10 June 2017 at the Wanderers Club
in Gauteng. The results reflect the
outcome of an industry wide peer
review where members of the industry
review their counter parts performance.
Representatives from various banks,
debt counsellors and credit providers
TREASURY TALK ABOUT
“EXTINGUISHING” DEBTS
At the recent discussion with the
Parliamentary Committee on Trade and
Industry, by various industry parties, it
was the National Treasury who bandied
around the term of extinguishing debt
(which some members of parliament
would like to see done for the poorest
of the country). However, at the same

NEWS CONTINUED
time, they were insistent that those who
can pay their debts should do so.
Credit Providers would rather look
at options which see consumers
pay back what they have borrowed.
Some organizations, such as the Debt
Counsellors Association of South Africa,
have recommended asking credit
providers to make huge concessions
in regard to fees and charges on debts
and writing off the debt but only after
receiving payments for a set amount
of time. This would be only for the
poorest consumers and would help
credit providers recover some of their
money. Other consumers would be able
to take advantage of currently available
solutions like sequestration, debt review
and administration.
LEWIS FEND OFF NCR AT
TRIBUNAL
Riding high on their recent victory at
the National Consumer Tribunal (NCT)
against Edcon (Edcon now may have to
give billions of Rand back to consumers)
the National Credit Regulator began
to roll out action against several other
credit providers in regard to ‘Club Fees‘.
The NCR hope for a series of quick wins
on behalf of consumers.
In the Edcon matter the Tribunal
found that their Club Fee formed an
illegal part of the credit agreements
with consumers. Credit providers are
only allowed to charge certain fees as
set out in the National Credit Act and
regulations and a ‘club fee’ is not one of
them. Charging interest on such a cost
would then also be illegal. This is what
the NCT found.
The NCR soon announced that following
an investigation they were taking Mr.
Price Group to the NCT and have said
they will also ask for a total refund of
fees to consumers (since 2007 when the
NCA came into effect) and want to ask
for a big fine.
Lewis, who have been the target of a
lot of NCR attention over the last while,
were also on the list of club fee charging
credit providers and the NCR also took
them to the National Consumer Tribunal
(NCT) asking for fines and money to be
returned. The matter was soon heard and
in a surprise ruling that went contrary to
the Edcon findings, the NCT ruled that
these Lewis club fees were different to
the Edcon club fees. They found that
these fees did not form part of any credit
agreement and thus did not break the
law and do not need to be repaid.
The NCR also raised concerns about
the warranty charges from Lewis that
run concurrent with manufacturer’s

NEWS CONTINUED
warranties (so, double cover that can
only be claimed on once). The NCR had
included this matter in their application
to the NCT about club fees that was
thrown out and they are unhappy with
the result. They, like Edcon, are now
taking the matter on appeal.
RATINGS AGENCIES DISAGREE
ON OUTLOOK
The big 3 global ratings agencies
have weighed in on SAs Long Term
Foreign and Local Currency rating. The
recent drop to Junk status in regard to
SA’s Sovereign Debt has been widely
publicized. While Standard & Poor’s and
Fitch held off on lowering their ratings
any further (lower than Junk you ask?),
Moody’s finally came to the Junk party
and have now rated SA credit rating as
just one step up from the feared ‘noninvestment’
grade. Though all 3 now
agree that SA’s Foreign Currency Rating
is Junk or almost junk, what they differ
on is their outlook for the future.
given to the country were then also
confirmed for 5 of SA’s bigger banks and
a number of other financial institutions
(like the Development Bank of Southern
Africa and the Industrial Development
Corporation of South Africa). The banks
have a lot of government debt securities
as part of their liquid asset requirements
and so their credit ratings are closely
linked to that of the government.
The Rand weathered the most recent
ratings upheaval quite well compared
to what had been expected and did
not drop dramatically against other
currencies. This may have somewhat to
do with the goings on in other countries
more than the ratings themselves.
don’t be a twit
http://twitter.com/Debtfree_DIGI
S&P and Fitch view the outlook as
‘stable’ but Moody’s are not as positive.
This may be due to the fact that their
ratings have been slightly better
than the other two agencies in the
past. Moody’s have given a ‘negative’
outlook rating which bodes poorly for
their future ratings. Moody’s ratings
For daily debt
counselling news in 3
minutes or less visit
www.debtfreedigi.co.za

Sign Up Now To Use DReX
http://www.consumerfriend.co.za/drex-registration/

The Annual Debt Review Awards Gala was held
on the 10th of June 2017 at the Wanderers Club
in Gauteng. Industry personalities attended and
the results of the industry wide peer review for
2017 were announced.

Glam
Red C

arpet
our

The G

ala

Award for:
Significant
Contribution
to Debt Review
Awards

Frans Haupt took the audience back to
the first class of Debt Counsellors in 2007
Harry Greene of BASA recaps
10 years in 10 mins
Chris Van Der Straaten reviews
10 years of PDAs

The W
Short Term Credit Provider
Bayport Financial Services
Vehicle Finance Credit Provider
MFC a division of Nedbank
Bank
Capitec Bank

inners
CREDIT PROVIDERS
Large Non-Bank Credit Provider
Consumer Friend
&
Retail Credit Provider
Consumer Friend

PDA
The W
Payment Distribution
As Reviewed By Credit Providers
Customer Service
As Reviewed By Credit Providers
Payment Distribution
As Reviewed By Debt Counsellors
Customer Service
As Reviewed By Debt Counsellors
Hyphen PDA

inners
TOP 5 DC’S
Boutique Debt Counsellors
in alphabetical order:
AC Debt Counsellors
Credit Matters (Klerksdorp)
Debt Mend
Mabcor
RD Debt Counselling
Winner in this category:
AC Debt Counsellors

TOP 5 DC’S
The W
Large Debt Counsellors
in alphabetical order:
Consumer Debt Help
Debt Sense Group
Debt Therapy
Independent Debt Counsellors (INDC)
Payplan Solutions
Winner in this category:
Consumer Debt Help

inners
TOP 5 DC’S
National Debt Counsellors
in alphabetical order:
Debtbusters
Debt Rescue
National Debt Advisors (NDA)
Octogen
Pioneer Debt Solutions
Winner in this category:
Debtbusters

debt review school
Each month, you should receive a statement
from your Payment Distribution Agency(PDA).
This statement will show how your installment
was split among your various credit providers.
The PDA statement shows approximate figures
and balances and will not be 100% the same as
that calculated by your credit providers.
When a debt reflects as nearly paid up on your
PDA statement, your Debt Counsellor will check
with your credit providers
to see what their figures
are reflecting, to figure
out how much still has to
be paid.

don’t be a twit
http://twitter.com/Debtfree_DIGI

IN A NUTSHELL
SURVIVING THE RECESSION
COMRADES MARATHON STYLE
The Comrades Marathon is a test of human endurance and triumph over
adversity. Every year it is amazing to witness the determination and
grit of the runners. Roughly 20 000 runners heed the rooster call that
declares the beginning of a long journey of approximately 89 kilometers
across the most beautiful, but also the most undulated, countryside,
defined by forever, crisscrossing hills. If there ever was a metaphor for
the challenges of life this is it.
The fact that this race takes place in South Africa is not accidental but a testimony to
the fighting spirit and resilience of our great nation and our people. Every obstacle
encountered does not defeat the human spirit, but instead, spurs it further on to
greatness.
Just like the Comrades runners, South African’s are facing some steep economic
challenges. We are officially in a recession, defined by analysts as two consecutive
quarters of decline in a country’s real (inflation adjusted) Gross Domestic Product

(GDP)—the value of all goods and
services a country produces. An article in
the International Monetary Fund (IMF)
Finance and Development magazine,
by Claessens and Kose, economists
from the IMF, confirm, “that typically
recessions last for about a year and are
characterised by substantial declines
in real GDP, investment, imports and
industrial production. Recessions
are marked by high unemployment,
stagnant wages, and a fall in retail sales.”
Adding fire to the recession woes was
the recent Moody’s Rating Agency
downgrade of South Africa’s five largest
banks and key South African Corporates
with a negative outlook in June 2017.
As always it is the poor and the heavily
indebted that are affected the most.
Fuel prices rise, food baskets get more
expensive and the rate of debt defaults
increases.
For people drowning in too much
debt now is the time to start planning
in anticipation of the impact that the
recession is going to have on your cost
of living and lifestyle.
There are steps that one can take to
be better prepared during tough
financial times:
PROTECT YOUR JOB
Keeping your job should be the
number one priority. Put in the
extra effort, work the extra hours
and improve your skill set if possible.
Those people that are able to hold
onto their jobs have a better chance
of surviving a recession.
PREPARE FOR RETRENCHMENT
In the event of a retrenchment, make
sure that your CV is up to date and
that you are marketable. Stay in touch
with your business connections, and
know in advance whom you would
contact for job opportunities.
EARN EXTRA MONEY
Start thinking of ways to earn extra
money, either within your own
company or externally. Here are a
few ideas: make and sell a product;
sell unused household items; start an
online business.

PLAN AND SAVE TOWARDS AN
EMERGENCY FUND
Ideally one should have at least six
months income cover. If not are there
assets you could sell, should you need
to? If both partners work in a household
then three to four months’ cover is a
minimum. Alternatively, start saving
towards an emergency fund.
REDUCE YOUR EXPENCES
This seems obvious but people are often
stuck in habits that are very hard to
break. Create a list of all your expenses
and look at ways to minimise costs, for
example, avoid expensive brands and
outlets, downgrade entertainment
contracts like DSTV, save on water and
electricity costs and keep credit card
expenses to a minimum.
APPLY FOR DEBT COUNSELLING
If your expenses already outweigh your
income the wisest thing to do is apply
for Debt Review. The Debt Review
process protects you from losing
valuable assets like your home and car
whilst restructuring your debt so that
your repayment plan is affordable.
DON’T PANIC
It doesn’t help to panic in tough times
as this often leads to poor decisions.
The key to approaching any difficult
situation is to plan ahead, set goals and
if necessary get help from the experts,
like Debt Counsellors.
Tough times require grit and
perseverance, something which
Comrades runners have plenty of as do
South African’s in general.
IN A NUTSHELL is brought you by the DCM Business Partnership Programme, designed to
support debt counsellors and consumers during the debt review process, in collaboration with
the National Payment Distribution Agency (NPDA). For help, contact the NPDA on 0861 628 628.
If you have suggestions for topics that you would like covered in future, please email info@dcmgroup.co.za
Debt Review Awards Winner 2014 and 2015:
NPDA: Payment Distribution; Client & Customer Service; Industry Support & Engagement
Care Premier: Debt Counselling Software

PROFESSIONAL DEBT
COUNSELLING ATTORNEYS
TEL: 021 872 1968
11 MARKET STREET, PAARL
www.steyncoetzee.co.za

THE FIRST 90 DAYS
For most businesses, the hardest part is finding a client and signing
them up. While it is no easier for Debt Counsellors to do this than
anyone else, once we have a client the work is both complex and
challenging and that is just the administrative processes.
Nobody can dispute that Debt Review is a tough business to be in. Whatever we as Debt
Counsellor’s do we are ultimately judged on the ratio of customers that we sign up that
eventually get a Clearance Certificate. Indeed, the Debt Counselling business model
is dependent on good success rates for long term sustainability; this especially in an
environment where Professional Fees have not increased for eight years.
What is the key to navigating a Consumer right to the end
of the Program?
Any teacher will tell you that no matter what he or she does in a particular year, if the
foundations that were laid in previous years were not sound no amount of effort will
produce good results. In Debt Counselling, it is the same. It is absolutely vital that the
Debt Counsellor makes the effort in the first ninety days to help his customer to change
their behaviour and learn to live within his affordability.

This is done by means of communicating the importance of making payments to the
customer frequently and in a variety of ways. These ways can include telephone calls,
printed or emailed correspondence, SMS or MMS and even Social Media.
The more times that Debt Counsellors touch their clients the in the early days the better
the success rate of those clients. The trick really is reminding the Consumer that his Debt
Review is a last chance, that it is essential to pay, that only through making sustained
payments will his situation improve and so on.
Maximus makes rich communication to consumers possible through its strong
communications platform built right into the software. Debt Counsellors can send
messages to individual or groups of Consumers with a few clicks. If you want to know
more about how Maximus can help make your practice better, please give us a ring or
visit us at www.dcmax.co.za
Contact Maximus on 011 451 0041

Die Republiek van
SKYT AFRICA
Haai daar al julle pragtige mense. Ek was in die bevooregde posisie
om na die jaarlikse DEBT REVIEW AWARDS genooi te word. Dit word
nie verniet n rooitapyt geleentheid genoem nie.
Almal was deftig aangetrek vir die skouspel
en net n paar manel of pikkewynpakke het
gekort. Hierdie is immers die eindstreep vir
almal wat genomineer was vir n gesogte
toekenning ter erkenning vir hul bydrae in
hul onderskeie gebiede die afgelope jaar.
Die mededinging is sterk en net die bestes
word beloon. Die wenners word in die
tydskrif wye dekking gegee so ek gaan dit
nie hier doen nie. Wie ek egter wil vermeld
is Zak King en sy span, dit is nie maklik om
so n geleentheid so stylvol aan te bied nie
en dit was uit die boonste rakke.
Natuurlik was daar ook vermelding en baie
verdienstelik aan mense, gewone mense
soos ek en jy, wat deur die loop van die jaar
total skuldvry verklaar is. Dit is geensins n
maklike pad om te loop en vas te byt met
die droom dat die skuldwolf vir eens en vir
altyd die pad gevat het nie. Dit is immers
waaroor so n geleentheid gaan, almal
betrokke het dieselfde doelstelling en dit is
om vir mense die geleentheid te skep om
voort te gaan met hul lewens sonder die
stress en bekommernisse van n oormaat
van skuld nie en dit is vir julle wat die
industrie baklei en saamwerk.
So vir diegene wat nog nie daardie vryheid
het nie, moenie tou opgooi nie, dit is nie
n maklike pad nie maar die uiteindelike

esultaat is soos hulle se priceless! Die
verligting op hierdie vasbyters se gesigte
na al die opofferinge laat n mens nederig
voel en sommer n traan pik.
VASBYT!
Groete van die Republiek van Skyt Afrika.
Christo Hattingh
Kyk gerus my LinkedIn profile:
https://www.linkedin.com/in/christo-hattingh-351a52130/
* Seriously please do let us know if you found this article to be
funny/offensive/amusing/interesting feedback@debtfreedigi.co.za

DEBT COUNSELLORS ASSOCIATIONS
ANNOUNCEMENT BOARD
Regional Meetings
Western Cape:
KZN:
Gauteng:
Free State:
Eastern Cape:
Annual Conference:
16th August
25th July
21st July
18th July
14th July
21st July
Litecoin & Bitcoin are just a few
cryptocurrencies that you can invest
in immediately via a secure investment
trading company.
Here is the link to get started
http://www.avatrade.com/?tag=44107.
Bookings now open to all
www.dcasa.co.za
www.newera.org.za
Our main focus in 2017 is on ensuring that all
BDCF members comply with all legislation,
regulations and conditions of registration.
We have already strengthened our
communication channels this year and will
look to continue to do so.
We are excited that special projects are being
launched for members and their clients in
areas such as incapacitation or death of
DCs,usage of PDAs by consumers, as well as
fees.
Well done to all the Debt Review Awards
Winners.
www.bdcf.co.za
Congratulations to all the
Debt Review Awards winners
To join:
bernidene@csdebtcounselling.co.za
www.allprodc.org

JUNE
NEWSLETTER
Regional Meetings
There will be a local AllProDC meeting in the Western Cape during July 2017, please email
bernidene@csdebtcounselling.co.za for more details on the when and where. We will also
be hosting some online meetings in other regions so if you are elsewhere in the country be
sure to check in and find those date on facebook or email bernidene@csdebtcounselling.
co.za for details.
Debt Review Awards
Congratulations to all the winners in this years’ Debt Review Awards. The organisers asked
us to let our members know that our participation in the peer review assisted greatly. Well
done to all the winners!
Facebook
We will be making some changes to our Facebook page during July to inform consumers
of what they should expect from a professional Debt Counsellor.
Our members’ only Facebook page will continue to discuss topics such as DC fees, NCA
Amendments and other issues.
Credit Provider Interactions
AllProDC will be meeting with various credit providers over the next few weeks, if members
have any specific issues they would like raised with BASA members, they can email
information and examples to bernidene@csdebtcounselling.co.za
www.allprodc.org
FACEBOOK: www.facebook.com/AllProDC / TWITTER: www.twitter.com/AllProDC

JOBS
APPLY FOR YOUR DREAM JOB NOW
Join the
Meerkat Team
An exciting place to work!
Meerkat are looking for:
Frontline Sales Agents
to join our energetic team.
This is a great opportunity to become part of a fast-paced, high growth
and professional debt counselling environment.
We offer a consistent hot lead flow as well as an aggressive remuneration model.
If you are looking for a company with an entrepreneurial spirit at its heart,
and are keen to join a dynamic, hardworking but fun team contact us.
We would love to hear from you!
Mail us on info@meerkat.co.za
www.meerkat.co.za/careers/
MyMeerkat (PTY) Ltd. Meerkat is an authorised financial services provider (FSP 46535)

Credit Bureau Association appoints
new Executive Manager
The Credit Bureau Association (CBA) has
appointed a new executive manager, Alison
Magrath. “Alison is a stalwart of the credit
information industry,” says Mike Reilly,
chairperson of the CBA. “We welcome Alison
to the CBA and look forward to working
together.” The CBA is a voluntary association
for credit bureaus that promotes fair and
equitable services in the credit information
space.
Alison’s appointment is effective as of the 1st
of June 2017. She has a wealth of applicable
experience, both in the legal field and in the
credit information sphere. Most recently,
she has been running her own consultancy,
Legalbizconsultants, working with the
National Credit Regulator (NCR) in the role
of the credit bureau compliance manager.
There she worked on mid- and long-term
strategy, drafting circulars and guidelines,
and amending legislation with a view to
protecting consumer credit information as
managed by bureaus.
Prior to that, Alison worked at TransUnion
Africa as the group risk executive (vicepresident,
legal & regulatory); in Dubai
within the banking and finance department
of a prominent law firm in the United Arab
Emirates; and as group legal counsel for a
southern African banking group; among
other relevant positions. She was admitted
as an advocate of the Supreme Court of
South Africa in 1990.
The CBA works to promote access to personal
credit reports, and educate consumers on
responsible credit use. “Checking your
report is a good way to assess the health of
your credit use and management thereof.
From your report you can see how specific
credit accounts are affecting your credit
score, and you can spot any potential
identity fraud,” says Alison. “We want to see
the number of free reports issued going up
consistently, because it is a sign that people
are taking responsibility for their own credit
situations,” added Alison.
Persistent myths about credit reports
continue to be an issue in South Africa.
Both anecdotal and survey data shows that
many people still believe that being “listed”
by a credit bureau is a bad thing. In truth,
anyone who uses credit has a credit profile,
and this profile contains information on
both “good” and “bad” credit management.
This includes whether you pay your
accounts on time, in full, partially or late.
For a list of all credit bureaus and their contact details, visit www.cba.co.za

DEBT COUNSELLING
COMMUNITY SUPPORT
ADOPT A FAMILY
Due to generous sponsorship by Supporters DEBT COUNSELLING
such as DC Partner PDA, our “Adopt a Family”
project has been able to begin to COMMUNITY assist a number SUPPORT of new families. This month, we were able
to cover one consumer’s medical bills, another family’s outstanding school fees, as well as,
assisting another family with municipal bills and transport costs.
DCCS want to say a huge
THANK YOU
to all of our generous supporters including Nedbank who are currently running an internal
food drive, for later in the year, on behalf of this project.
DEBT REVIEW AWARDS
DCCS would like to thank the organisers of the Debt Review Awards for allowing us to share
information about our various projects at the Gala Evening this year.
Remember to contact admin@dccsupport.co.za to arrange payment or to offer support for our
upcoming projects.
Check out our website for pictures, stories and more and as always if you would like to get
involved in one of our projects (like our back to school project for Jan) then we ask that you
simply email admin@dccsupport.co.za

Jothie Bechoo
ATTORNEYS & DEBT
COUNSELOR
Taking care of all your legal needs
Suite 7 Gladstone Court
103 Smiso Nkwanyana [Goble] Road
Morningside
Durban
Tel: 031 303 1004
Mobile: 076 835 2810
Email: jbechoo@jb-attorneys.co.za

LAUNCH ANNOUNCEMENT - I-DOCS
Dear Debt Counsellor,
We are exhilarated to announce our alliance with i-DOCS and the integration
of this innovative program with Finwise. DC Partner continues to invest in
the development of our software program, and we trust i-DOCS will certainly
change the way of debt counsellors workflow positively, and ensure capturing on a
higher level, efficiently and with more accuracy. I-DOCS will lead to better productivity
and quicker turnaround times!
Here are a few of the many fantastic functions and benefits of i-DOCS
• i-DOCS intelligent tools reduces manual capturing time significantly.
• Creditor fields are automatically populated with all the details pulled from ITC
(Compuscan).
• Quick return of documents from consumer - Electronically sends all documents
to the applicant/consumer, who can sign, and return these via their smart phone/
tablet with a touch of a button.
• Electronically sends all documents to the applicant, who can sign and return these
via their smart e-mail (can sign documents with computer mouse).
• Automatically complete debit order cancelation document - a generic and specific
document for accepted by creditors.
• Debit order mandate for debt review is signed digitally.
• i-DOCS allows for consumer to send any supplementary information via mobile
phone (example – payslip/bank statements forming part of the form 16 pack &
photos etc.)
• Generates 5 x proposals options for debt counsellor to consider.
Look out for our email updates and communication about this new development
and training!
For any further information please contact: gerda@dcpartner.co.za

FINWISE - INNOVATIVE DEBT MANAGEMENT PROGRAM
No monthly program fees!
Accessible on PC or Desktop
• Excellent audit trail
• Workflow management
• Easy to navigate functions
• Quick data capturing
• DCRS and standard proposals
accommodated.
‘’ I was pleasantly surprised by our experience and changeover to Finwise. The
new system is intuitive and easy to understand.‘’
Debt Counsellor Eastern Cape
‘’ I’ve found the Finwise system to be very useful. I’m new in the debt counselling
field, I managed to find my way around the system as it is very user-friendly. The
training manuals provided are also helpful and informative.’’
Debt Counsellor Gauteng
Head Office 59 Victoria Street, George
Telephone 044 873 4530 Fax 086 246 2450
www.dcpartner.co.za

CLICK THE C
SERVICE D
DEBT COUNSELLORS
SUPPORT
SERVICES
TRAINING
FINANCIAL
FINANCIAL
PLANNING

IRECTORY
ATEGORY
DO YOU WANT TO LIST
YOUR COMPANY?
directory@debtfreedigi.co.za
LEGAL
CREDIT BUREAUS
PAYMENT
DISTRIBUTION
AGENCIES
CREDIT PROVIDER CONTACT
DETAILS & ESCALATION PROCESS

DEBT COUNSELLORS
GAUTENG
KWAZULU-
NATAL
FREE STATE

LIMPOPO NORTH WEST EASTERN CAPE
MPUMALANGA NORTHERN CAPE WESTERN CAPE

PENNY WISE
Cathy Foster
Debt Counsellor – NCRDC1977
Penny Wise Debt Counselling
Tel: (011) 679 1540
Fax: 086 719 3378
Mobile: 083 298 4467
Email: cathy@pennywise.co.za
www.pennywise.co.za
Credit Matters
South Africa’s Leading
Debt Counsellors
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
GAUTENG
Armani Debt Counselling
Take the First Step
to Financial Freedom
Tania Dekker
Tel: 011 849 3654 / 7659
www.armanigroup.co.za
Dynamix Debt Counselling TLC
Alida Christie NCRDC2324
Office 1, 34 Beefwoodstreet,
Vanderbijlpark, 1911
Tel: 079 520 4369
Tel: 016 100 8020
tlcdebt@mweb.co.za

Specialist Debt Management Centre
Beverley Ludick, NCRDC948
Pretoria
Tel: 012 377-3557
Email: obligco@gmail.com
Email: dc@obligco.co.za
www.obligco.co.za Tel: 0861 123 644
Email: info@debtrescue.co.za
Creators In Financial Wellbeing
NCRDC677
You Are Not Alone
We’ll handle your creditors so you
don’t have to!
1 Dingler Street, Rynfield, Benoni
0861 10 11 00
info@debtmend.co.za
www.debtmend.co.za
NCRDC197
Tel: 011 660 9970
Fax: 086 540 5017
KRUGERSDORP
e-mail: nicky@nvdmdc.co.za
www.nvdmdc.co.za
All Debt Solutions
Fast tracking your financial freedom
Tel: 0861 255 3328 / 021-557 9981
Email: info@allds.co.za
www.alldebtsolutions.co.za
https://www.facebook.com/
alldebtsolutions
CCDC
Consumer Care Is our Priority.
Tel: 018 462 4263 / 073 624 6949
Email: info@ccdc.co.za
www.ccdc.co.za

KWAZULU-
NATAL
www.jpawfin.co.za
GAUTENG
MV Business Empowerment
9 River Road
Morning Hill
Bedfordview
(next to Eastgate mall)
Tel: 083 490 3339
velaphi@infitech.co.za
Suite 7 Gladstone Court
103 Smiso Nkwanyana [Goble] Road
Morningside
Durban
Tel: 031 303 1004
Mobile: 076 835 2810
Email: jbechoo@jb-attorneys.co.za

Helping you to get back on your
feet and on the road to recovery
The Square
250 Umhlanga Rocks Drive
Umhlanga
Durban
4319
Tel: 031 566 2029
Tel: 071 902 4445
info@mnmdebtrecovery.co.za
www.mnmdebtrecovery.co.za
Tel: 0861 123 644
Email: info@debtrescue.co.za
National Debt Advisors
Fighting For Consumer Justice
Tel: 021 007 1688
www.nationaldebtadvisors.co.za
Debt Review Specialists
23 Coronation Road
Mithanagar
Tongaat
4399
Tel: 071 222 9481
Tel: 032 944 3446
admin@kmadebt.co.za
www.kmadebt.co.za
Restore your
financial wellness
Our Debt Management
Process is Easy!
DEBT
REVIEW
AWARDS
Telephone
031 303 2448 / 084 250 2356
www.debtfinesse.co.za
Credit Matters
South Africa’s Leading
Debt Counsellors
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za

National Debt Advisors
Fighting For Consumer Justice
Tel: 021 007 1688
www.nationaldebtadvisors.co.za
Credit Matters
South Africa’s Leading
Debt Counsellors
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
FREE STATE
Tel: 0861 123 644
Email: info@debtrescue.co.za

LIMPOPO
National Debt Advisors
Fighting For Consumer Justice
Tel: 021 007 1688
www.nationaldebtadvisors.co.za
Credit Matters
South Africa’s Leading
Debt Counsellors
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
Depopulating a generation of over
indebted and populating a debt free
generation.
Office no 2, 5 A Schoeman Street,
Polokwane
Tel: 0152912731
Tel: 0877028518
Email: admaau66@gmail.com
www.maaudebts.co.za
SMS Salary Management Services
Annerien de Jager
Registered Debt Counsellor
NCRDC0075
015 307 2772
info@smslimpopo.co.za
Tel: 0861 123 644
Email: info@debtrescue.co.za

National Debt Advisors
Fighting For Consumer Justice
Tel: 021 007 1688
www.nationaldebtadvisors.co.za
Tel: 0861 123 644
Email: info@debtrescue.co.za
MPUMALANGA
Credit Matters
South Africa’s Leading
Debt Counsellors
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za

National Debt Advisors
Fighting For Consumer Justice
Tel: 021 007 1688
www.nationaldebtadvisors.co.za
Credit Matters
South Africa’s Leading
Debt Counsellors
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
NORTH WEST
Depopulating a generation of over
indebted and populating a debt free
generation.
Tel: 0861 123 644
Email: info@debtrescue.co.za
Office No. 6, Prime Pharm Building,
36 Dr Nelson Mandela Drive
Tel: 0186320053
Tel: 0877026744
Email: papi@maaudebts.co.za
www.maaudebts.co.za

National Debt Advisors
Fighting For Consumer Justice
Tel: 021 007 1688
www.nationaldebtadvisors.co.za
Credit Matters
South Africa’s Leading
Debt Counsellors
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
NORTHERN CAPE
Tel: 0861 123 644
Email: info@debtrescue.co.za

National Debt Advisors
Fighting For Consumer Justice
Tel: 021 007 1688
www.nationaldebtadvisors.co.za
Credit Matters
South Africa’s Leading
Debt Counsellors
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
EASTERN CAPE
Tel: 0861 123 644
Email: info@debtrescue.co.za

WEBSITE | www.debt-therapy.co.za
debt therapy
integrity guaranteed
debt therapy is registered with NCR | NCRDC49
National Debt Advisors
Fighting For Consumer Justice
Tel: 021 007 1688
www.nationaldebtadvisors.co.za
Drastically reduce your monthly
debt repayments
Let US help 0861111863
Regain control of your finances
www.debt-therapy.co.za
WESTERN CAPE
CONSOLIDEBT
Heidie Knorr NCRDC209
Paarl, Worcester, Wellington, Ceres,
Piketberg, Clanwilliam, Vredendal
Tel: 021 863 2754 / 082 380 4401
consolidebt@vodamail.co.za
Encouraging Freedom, Creating Wealth
Etienne Pieterse NCRDC2210
Tel. (021) 204-8001
etienne@ffsdc.co.za
www.financialfreedomsolutions.co.za

ISISEKO DEBT HELP
Get Your Life back on track
TEL: 087 230 0223
FAX: 086 551 1649
EMAIL: makanti@isiseko.co.za
WEB: www.isiseko.co.za
CONSUMER DEBT SUPPORT
Annienne Nel NCRDC2452
Kairo’s House, 22 Fairfield
Southstreet, Parow, 7550
Office: 021 930 5791
Cell: 082 641 2328
Fax: 086 563 3264
e-mail: info@debtcentre.co.za
www.debtcentre.co.za
NCRDC1142
No 2 Golden Isle Building
281 Durban Road, Oakdale,
Bellville, 7535
Tel: 086 111 3749
Email: help@zerodebt.co.za
www.zerodebt.co.za
Credit Matters
South Africa’s Leading
Debt Counsellors
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
All Debt Solutions
Fast tracking your financial freedom
Tel: 0861 255 3328 / 021-557 9981
Email: info@allds.co.za
www.alldebtsolutions.co.za
https://www.facebook.com/
alldebtsolutions
Debt Budget
One Monthly Payment For All Your Debt
Bruce Leslie Borez
NCRDC1643
52 Church Street,
“NBS Building”,Wynberg
Tel: 021 824 8885
www.debtbudget.co.za

Tel: 0861 123 644
Email: info@debtrescue.co.za
Your Guide to Financial
Wellness and Recovery
0861 229 922
info@debthero.co.za
www.legalhero.co.za
WESTERN CAPE

DON’T WORK WITH AN OUT
DATED VERSION OF THE ACT
UPDATED
2016
We are happy to announce that the Amended National Credit Act booklet
is now available via our shop.
Get the latest version for only R250.00
ORDER NOW
http://debtfreedigi.co.za/product/pocket-sized-national-credit-act-booklet/

SUPPORT SERVICES
Tel: 011 451 0041
Tel: 0860 072 768
www.maxpayments.co.za
Akani Solutions
Information Data Solutions
lana Van Herwaarde,
DC Operation Centre (PTY)
Tel: 0867227405 Email:
info@dcoperations.co.za
www.dcoperations.co.za
Credit Report App
Access Your Credit Bureau Report
Instantly on Your Phone
DCs help your clients use it during
application & to protect their ID
ID Protector
Detect ID Theft or possible ID Fraud
Subscribers notified by SMS when number is activated
DEBT
086 126 6562
debt@one.za.com
www.one.za.com
info@akanisolutions.co.za
www.akanisolutions.co.za

COMING SOON
TRAINING
COMING SOON
FINANCIAL PLANNING

LEGAL
Liddles & Associates
“It always seems impossible until it
is done” N. Mandela
(T) 021 930 5790
(F) 0866070940
(E) frontdesk@liddles.co.za
www.liddles.co.za
Steyn Coetzee Attorneys /
Prokureurs
Adri de Bruyn
11 Market Street / Markstraat 11,
Paarl, 7646
Tel: 021 872 1968
Fax: 021 872 2678
adri@steyncoetzee.co.za
RM Brown and Associates
16th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 021 202 1111, f: 021 425 0875
Email: roger@rmbrown.co.za

Your Debt Counselling Attorneys
Johannesburg | Cape Town
Kim Armfield
Attorney & Family Law Mediator
Address: Unit 1B, FinansHuis, 7
Voortrekker Road, Bellville
Tel: 021 949 1758 / 021 945 2526
Office cell: 084 8588 284
kim@legalwc.co.za
Andre Van Zyl
021 494 4862
info@bassonvanzyl.com
www.bassonvanzyl.com
COMING SOON
CREDIT BUREAUS

PAYMENT DISTRIBUTION AGENCIES
DC Partner
044 873 4530
Hyphen PDA
011 303 0060
NPDA
0861 628 628

SYSTEM PROVIDERS
Tel: 011 451 0041
Tel: 0860 072 768
www.maxpayments.co.za
Debt Review Software
Tel: 016 004 0031

CAPITEC CONTACT DETAILS
Form 17’s
Proposals
Court documents
General Queries
Refund Requests /
Cancellation of Debit Orders
Complaints
Insurance Certificates
ccsforms17@capitecbank.co.za
ccsproposals@capitecbank.co.za
ccsdebtrevieworders@capitecbank.co.za
ccsdebtreviewqueries@capitecbank.co.za
ccsrefundrequests@capitecbank.co.za
ComplaintManagement@capitecbank.co.za
coming soon
Sharecall Contact Number 086 066 7783 - Select Option 2
ESCALATION PROCESS
COMING SOON

Debt Review DepartmentEmail Address
Turnaround Time
Contact Details Standard Bank Debt Review
Debt Review Call Center: 0861 111 525 or 0861 111 402
Debt Review Documents*:
DRApplications@standardbank.co.za
Debt Review Service requests: debtreviewservices@standardbank.co.za 5 days
Debt Review payment queries: DRPayments@standardbank.co.za 7 days
Debt Review administrative requests**: DebtReviewAdmin@standardbank.co.za 5 days
Debt Review complaints and escalations: debtreviewcomplaints@standardbank.co.za 5 days
Reckless Lending Allegations
recklesslendingallegations@standardbank.co.za
*Debt Review documents: Form 17.1; Form 17.2; Proposals; Court Applications; Court Orders
**Debt Review Admin related requests: debit order cancellations; statement requests ; refunds; paid up
letters; account closure instructions; settlement balances; or outstanding balances
Other Standard Bank areas
Credit Card 086120 1000
Diners Club 0113588400 / 0860346377
Vehicle Asset Finance Recoveries 0861102347
Vehicle Asset Finance Collections 0861102347
Home Loans Pre Legal 0860102270
Home Loans Customer Service 0860123001
Standard Bank Insurance 0860123911
Deceased Estates 0861001868

ABSA TASK SPECIFIC DEBT
ABSA TASK SPECIFIC DEBT REVIEW ENTRY POINTS
REVIEW ENTRY POINTS
Form 17.1
DRCOB@absa.co.za
Debit Order Cancellations
Debitordercancellations@absa.co.za
Proposals
DRProposals@absa.co.za
Exits from Debt Review
17.4@absa.co.za
All Court Documents
Courtapp@absa.co.za
DC Switches
DCTransfere@absa.co.za
Termination Queries
DRTerminations@absa.co.za
Queries
debtreviewqueries@absa.co.za
Escalated Queries
debtreviewmanager@absa.co.za
Call Centre
0861 222 272

First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20). Reg. No. 1929/001225/06.

DC Query Process DC Query Process
www.nedbank.co.za

AFRICAN BANK CONTACT DETAILS
011 256 9323
DebtCounselling@africanbank.co.za
ESCALATION PROCESS
COMING
SOON

Telephone: 031 251 4151
Fax: 031 251 4252
GENERAL CONTACT DETAILS (FIRST POINT OF CALL)*
17.1‘s, 17 .2’s, 17.3’s, Rejections and 17 .W’s, Change or
Transfer of Debt Counsellor
Proposals / Revised Proposals / Consents /
Related Queries
Notice of Service / Court Applications
Updated Balances / Settlements / General Queries
Section 86(10) Letters and All Related Queries
nca@consumerfriend.co.za
proposal@consumerfriend.co.za
court@consumerfriend.co.za
queries@consumerfriend.co.za
terminations@consumerfriend.co.za
ESCALATION CONTACT DETAILS*
Complaints / Service Delivery / Management
17.1‘s, 17 .2’s, 17.3’s, Rejections and 17 .W’s,
Change or Transfer of Debt Counsellor
Proposals / Revised Proposals / Consents /
Related Queries
Notice of Service / Court Applications
Updated Balances / Settlements / General Queries
ryan@consumerfriend.co.za
justin@consumerfriend.co.za
charlene@consumerfriend.co.za
charlene@consumerfriend.co.za
roderick@consumerfriend.co.za
diane@consumerfriend.co.za
*Please do not CC multiple email addresses.