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QHA Review July 2017

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q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />

j u l y 2 0 1 7 e d i t i o n<br />

star of<br />

the show<br />

T H E S T A R G O L D C O A S T<br />

PROFILE:<br />

ONE ALLIANCE PROJECTS<br />

AND DOO-BOP JAZZ BAR<br />

INSIGHTS:<br />

THE PRINCE ALFRED<br />

AND MON KOMO HOTELS<br />

SHOWCASE:<br />

AUSTRALASIAN GAMING<br />

EXPO HIGHLIGHTS


WHEN MOTIVATED BY<br />

AESTHETICS, DESIGN &<br />

SUSTAINABILITY<br />

Our extensive range of timber applications includes everything<br />

from structural timbers, decorative timbers, feature posts and<br />

beams to flooring, decking, cladding, panelling, battening,<br />

screens, ceilings, stair rails and treads, architectural timber<br />

joinery and specialised orders - perfect for putting the WOW<br />

into your refurbishment or construction.<br />

HEAD OFFICE: 228 Potassium Street, Narangba, Queensland 4504 Australia Phone : +61 (07) 3293 0528<br />

MELBOURNE OFFICE: 45 Fabio Court, Campbellfield, Victoria 3061 Australia Phone : +61 (03) 9359 0300<br />

f www.facebook.com/kennedystimbers kennedystimbers e sales@kennedystimbers.com.au<br />

WWW.KENNEDYSTIMBERS.COM.AU


THE OPPORTUNITY TO GET<br />

OUT TO SEE OUR REGIONAL<br />

MEMBERS, ON THEIR TURF,<br />

IS THE BEST WAY FOR YOUR<br />

ASSOCIATION TO BE ABLE<br />

TO BEST REPRESENT<br />

YOUR INTERESTS.<br />

A MIXED YEAR GIVES US CAUSE<br />

TO STRIVE FOR A BETTER ONE<br />

Another financial year has dawned on many of our members, and the<br />

opportunity comes to draw a line under the previous one. To say 2016/17<br />

has been “mixed” is probably an understatement. So many of our members<br />

have been affected by Mother Nature so far this year or impacted by overzealous<br />

regulation this past financial year, it’s hard to fathom!<br />

Just as each of you will strive to improve this coming year, so will the <strong>QHA</strong>.<br />

Our goal to press our case with the Queensland Government will not lose<br />

momentum and we are, as always, eager to hear your feedback on all<br />

our services.<br />

Coming up at the end of the month, the <strong>QHA</strong> is hosting our next regional<br />

committee meeting in Mackay on 1 August. We will also be visiting as many<br />

members as possible throughout the Bowen, Airlie Beach, Proserpine and<br />

Mackay areas to see how they are faring after bearing the brunt of Cyclone<br />

Debbie earlier this year.<br />

The opportunity to get out to see our regional members, on their turf, is the<br />

best way for your Association to be able to best represent your interests. We<br />

look forward to contributing in making the next financial year a<br />

stellar one!<br />

BERNIE HOGAN<br />

<strong>QHA</strong> CHIEF EXECUTIVE/EDITOR<br />

<strong>QHA</strong> REVIEW | 03


3 EDITOR’S LETTER<br />

5 CONTRIBUTORS<br />

J u l y 2 0 1 7 e d i t i o n<br />

<strong>QHA</strong><br />

Level 14, 270 Adelaide Street<br />

Brisbane, Queensland 4000<br />

GPO Box 343<br />

Brisbane, Queensland 4001<br />

Phone: 07 3221 6999<br />

1800 177 594<br />

Fax: 07 3221 6649<br />

Web: www.qha.org.au<br />

Email: info@qha.org.au<br />

Office Hours<br />

8.30am – 5.00pm Monday to Friday<br />

Associate Editor<br />

Mr Ben Weston<br />

Email: bweston@qha.org.au<br />

President<br />

Mr Tom McGuire<br />

Senior Vice President<br />

Mr Richard Deery<br />

Vice Presidents<br />

Mr Scott Armstrong<br />

Mr John Douglas<br />

Mr Brad Fitzgibbons<br />

Secretary/Treasurer<br />

Mr Tony Condon<br />

Trustees<br />

Mr Will Cordwell<br />

Mr Peter Britain<br />

Chief Executive and Editor<br />

Mr Bernie Hogan<br />

www.qha.org.au<br />

<strong>QHA</strong> REVIEW is published by the Queensland<br />

Hotels Association ABN 54 878 166 941.<br />

6 NEWS<br />

14 LATEST & GREATEST<br />

16 FEATURE:<br />

THE STAR GOLD COAST<br />

29 FOCUS:<br />

AHA NATIONAL PRESIDENT SCOTT LEACH<br />

30 INSIGHTS:<br />

PRINCE ALFRED HOTEL BOOVAL<br />

MON KOMO REDCLIFFE<br />

38 ACCOMMODATION<br />

40 COMPASS:<br />

ROMA, THE QUINTESSENTIAL COUNTRY TOWN<br />

48 PROFILE:<br />

ONE ALLIANCE PROJECTS AND<br />

DOO-BOP JAZZ BAR<br />

50 TOP DROP<br />

54 SHOWCASE:<br />

AUSTRALIASIAN GAMING EXPO<br />

KENNEDY’S TIMBER<br />

62 TRADE DIRECTORY<br />

64 PARTNERS & CORPORATE MEMBERS<br />

All information is correct at time of going to press.<br />

The publishers cannot accept responsibility for<br />

errors in articles or advertisements, or unsolicited<br />

manuscripts, photographs or illustrations.<br />

The opinions and words of the authors do not<br />

necessarily represent those of the publisher. All<br />

rights reserved. Reproduction in part or whole is<br />

strictly prohibited without prior permission.


DAMIAN STEELE<br />

<strong>QHA</strong> Industry<br />

Engagement<br />

Manager<br />

A hospitality industry<br />

professional with over<br />

30 years’ experience<br />

in liquor, gaming and<br />

operations. Damian<br />

has a strong focus<br />

on compliance and<br />

legislation.<br />

ROSS TIMS<br />

<strong>QHA</strong> Training and<br />

Safety Manager<br />

Ross manages the<br />

development and<br />

delivery of industry<br />

related training courses<br />

and the provision of<br />

workplace health and<br />

safety services to<br />

<strong>QHA</strong> member hotels<br />

and other hospitality<br />

venues.<br />

PAUL ST JOHN-WOOD<br />

Membership Officer<br />

Paul is the face of the<br />

Association to many<br />

<strong>QHA</strong> members as he<br />

travels the length and<br />

breadth of the state<br />

visiting, advising and<br />

assisting publicans.<br />

JUDY HILL<br />

<strong>QHA</strong> Accommodation<br />

Division Manager<br />

As professional<br />

advocate for the<br />

accommodation sector<br />

of the hotel industry,<br />

Judy advises and<br />

represents members<br />

on matters including<br />

tourism legislation,<br />

marketing strategy,<br />

risk management and<br />

airline regulation.<br />

PHAEDRA CROWLE<br />

<strong>QHA</strong> Employment<br />

Relations Advisor<br />

Phaedra has over<br />

four years’ experience<br />

working as a senior<br />

payroll advisor<br />

within the hospitality<br />

industry. She also<br />

has experience in the<br />

agricultural, information<br />

technologies, and notfor-profit<br />

industries.<br />

THE HON YVETTE D’ATH<br />

Attorney-General and<br />

Minister for Justice<br />

and Minister for<br />

Training and Skills<br />

Yvette D’Ath is a<br />

Labor member of the<br />

Legislative Assembly<br />

of Queensland<br />

representing the seat of<br />

Redcliffe.<br />

MIKE SARQUIS<br />

Executive Director of<br />

Liquor and Gaming<br />

Regulation<br />

Mike’s responsibilities<br />

include managing the<br />

gaming and liquor<br />

regulatory licensing and<br />

compliance regimes,<br />

and implementing the<br />

responsible gambling<br />

strategy and harm<br />

minimisation programs.<br />

NICK BAINBRIGGE<br />

State Manager (Qld)<br />

Aristocrat<br />

Nick has a proven<br />

history in wholesale<br />

liquor, electronic<br />

gaming, and hotel and<br />

restaurant operation.<br />

He now heads up the<br />

state team for one<br />

of Australia’s leading<br />

manufacturers of<br />

gaming machines.<br />

BRENDAN O’FARRELL<br />

Chief Executive<br />

Officer, Intrust Super<br />

Brendan is responsible<br />

for overall management<br />

of the fund and<br />

providing advice to the<br />

board of directors. He<br />

passionately believes<br />

education is critical in<br />

super due to the everchanging<br />

nature of the<br />

industry.<br />

CURT SCHATZ<br />

Managing Partner,<br />

Mullins Lawyers<br />

With over 30 years’<br />

experience in property,<br />

liquor and gaming law,<br />

Curt is recognised<br />

as a leader in this<br />

field. He advises<br />

pub, club, nightclub,<br />

restaurant, resort and<br />

accommodation venue<br />

owners and operators.<br />

JEREMY WICHT<br />

Director Hanrick<br />

Curran Chartered<br />

Accountants<br />

Jeremy is a business<br />

advisory director. His<br />

background includes a<br />

stint at ALH as group<br />

analyst performing<br />

detailed business<br />

analysis, budgeting<br />

and capex, and profit<br />

optimisation.<br />

JOHN ROZENTALS<br />

Wine Writer<br />

John Rozentals is a<br />

freelance writer who<br />

has penned travel, food<br />

and wine articles for<br />

a range of Australian<br />

newspapers and<br />

websites including our<br />

very own <strong>QHA</strong> <strong>Review</strong>.<br />

<strong>QHA</strong> REVIEW | 05


NEWS<br />

A tasty spread put on by The Montague Hotel, West End<br />

HOSPITALITY KEEPS UP WITH AUSSIE HEALTH KICK<br />

<strong>QHA</strong> REVIEW | 06<br />

As Aussies become more food-conscious hospitality<br />

businesses are making every effort to stay ahead<br />

of the game. With the gastropub phenomenon<br />

transforming the menus of pubs, hoteliers too are<br />

paying much more attention to the fickle world of food<br />

trends to boost the bottom line.<br />

A recent survey of 652 hospitality business owners,<br />

managers and workers across Australia found that<br />

industry insiders see huge potential to capitalise on<br />

changing attitudes towards food, and are adapting<br />

menus and dining concepts accordingly.<br />

The survey, conducted by point of sale system<br />

provider Impos, showed more than half of respondents<br />

(58%) said health-conscious offerings would top food<br />

trends this year, followed by a focus on vegan and<br />

vegetarian (37%) and organic (37%) offerings.<br />

And as far as alcoholic and non-alcoholic drink trends<br />

go, 80% believed craft spirits would be the hottest<br />

tipple over the next 12 months followed by natural/<br />

organic wine (60%), the use of non-dairy milk (58%)<br />

and fermented probiotic drinks (40%).<br />

“More Aussies are interested in where their food is<br />

sourced, what they’re putting in their bodies, and the<br />

overall impact their food and drink consumption’s<br />

having on the environment,” said Impos CEO Sean<br />

O’Meara.<br />

“Hospitality venues will benefit if they keep on top of<br />

IMPOS CEO SEAN O’MEARA<br />

SURMISED THAT THE IMPACT OF<br />

SOCIAL MEDIA, A SUSTAINED<br />

INTEREST IN REALITY COOKING<br />

SHOWS, AND POPULARITY OF<br />

HEALTH AND WELLNESS INDUSTRY<br />

INFLUENCERS WERE ALL DIRECTLY<br />

IMPACTING AUSTRALIA’S<br />

HOSPITALITY SCENE.<br />

health and wellness trends, and look for opportunities<br />

to tap into new and emerging food and drink crazes.”<br />

The survey also uncovered some of the industry’s<br />

pet peeves. The top three eye-rollers that hospitality<br />

business owners wish diners would stop were:<br />

customers that fail to show up to a booking (51%),<br />

phantom food allergies to disguise a dislike of food<br />

or ingredients (48%) and people claiming to be social<br />

“influencers” to get a freebie (42%).


NEWS<br />

MACKAY TO HOST <strong>QHA</strong> REGIONAL TOUR<br />

All hoteliers and accommodation providers in the<br />

central coastal region are invited to participate in<br />

discussions of issues affecting the region’s venues<br />

at the <strong>QHA</strong> regional board meeting in Mackay on 1<br />

August.<br />

<strong>QHA</strong> chief executive Bernie Hogan said a visit to<br />

Mackay was timely as many licensees are feeling the<br />

effects of a recent downturn in mining and the impact<br />

of natural disasters in the area.<br />

“While there, we’ll also be conducting a road tour and<br />

calling in on a number of member venues around Airlie<br />

Beach, Proserpine and Bowen,” he said.<br />

“In taking <strong>QHA</strong> to the region the aim is to hear firsthand<br />

from hoteliers what your current concerns<br />

and challenges are. We want to know what your<br />

Association can do for you.”<br />

Bernie said that he and the <strong>QHA</strong> Board hoped to see a<br />

good turnout at the 1 August meeting and encouraged<br />

all hoteliers in the central coastal region to attend.<br />

<strong>QHA</strong> REGIONAL BOARD MEETING:<br />

WHEN<br />

Tuesday, 1 August <strong>2017</strong><br />

10am – 1pm (luncheon included),<br />

WHERE<br />

Shamrock Hotel, 165 Nebo Road, Mackay<br />

RSVP<br />

Paul St-John Wood at the <strong>QHA</strong> Office on<br />

07 3221 6999 or at paul@qha.org.au.<br />

<strong>QHA</strong> REVIEW | 07


NEWS<br />

FAR NORTH<br />

QUEENSLAND KENO<br />

WINNER OFF TO ENJOY<br />

THE GOOD LIFE<br />

A 48-year-old Far North Queensland project worker,<br />

who has been out of work for six months, recently<br />

stopped in at the Mossman Post Office Hotel for a<br />

social visit and to play his usual Kwikpik Keno games,<br />

when all 10 of his numbers came up, winning him a<br />

massive $1,778,636.<br />

The win comes on the eve of Keno’s 20th anniversary<br />

in Queensland. The first Keno ticket was sold in <strong>July</strong><br />

1997.<br />

The shell-shocked winner wished to keep his identity<br />

private but was willing to open up about how it feels to<br />

become a millionaire.<br />

“It’s a bit mind blowing; I’m still getting over it,” he said.<br />

“I just went grocery shopping and then dropped in to<br />

the hotel for a catch up and to buy a [Keno] Kwikpik<br />

and then go home.<br />

“I wasn’t even watching [when the jackpot went off]. A<br />

bloke said ‘someone just won a lot of money here’.<br />

“The next thing, the barmaid came up to me and said<br />

‘you’re the only one in here playing the 10-number<br />

jackpot, so it must be you’.”<br />

Post Office Hotel duty manager Chris Sims said the<br />

hotel was thrilled the jackpot had been won by a local<br />

and a regular customer.<br />

“There were a lot of very excited people here earlier,”<br />

Chris said.<br />

“He left a bit of money on the bar to shout everyone a<br />

drink. We wish him all the best.”<br />

The winner explained he had just finished up a project<br />

before Christmas and had not been able to find work<br />

since.<br />

“It’s a big relief,” he said. “I’m now officially retired.”<br />

The winner says he plans to pay off the mortgage on<br />

his Daintree rainforest property and then enjoy the<br />

good life.<br />

<strong>QHA</strong> REVIEW | 08<br />

ELITE BOXING’S A KNOCKOUT<br />

The Elite Boxing Championship (EBC), which pits<br />

Australia’s best boxers against each other in its<br />

unique invitation only, elimination tournament, recently<br />

announced its series one line up for the inaugural<br />

competition.<br />

In an Australian first the Elite Boxing Series will be<br />

broadcast across Oceania and beyond through<br />

broadcast partner ESPN. Presented across 10 prime<br />

time weekly episodes, combat and general sport<br />

fans will be able to watch their favourite competitors<br />

progress through the series to the grand final event.<br />

Series One involves males competing in catchweight<br />

divisions of 63kg, 70kg and 78kg and females<br />

competing at 56kg. 3x3 minute round bouts will<br />

showcase the speed, skill, determination and desire of<br />

combatants that make boxing such a great spectacle.<br />

The EBC broadcast commences Tuesday,<br />

12 September on ESPN1.


NEWS<br />

PUBS FOR PUPS<br />

<strong>QHA</strong> Hoteliers and <strong>QHA</strong> Corporate Sponsors enjoyed<br />

another successful fundraising luncheon at the iconic<br />

“Paddo Tavern”. Organised annually by IGT State<br />

Manager, Craig Harley, all money raised is presented to<br />

the Smart Pups for Autistic Children Organisation.<br />

Smart Pups is a remarkable not-for-profit organisation<br />

based on the Sunshine Coast that assists children with<br />

special needs. Smart Pups provides trained service<br />

dogs to improve the quality of life of children with<br />

autism and seizure related syndromes. The dogs help<br />

to reduce stress levels and have a profound effect on<br />

the day-to-day lives of the child and family.<br />

Since the charity launched in 2011, Smart Pups has<br />

placed 34 dogs with families across Australia.<br />

Smart Pups receive no official funding from the<br />

government and rely solely on donations, grants and<br />

fundraising activities to operate. This is where IGT, the<br />

<strong>QHA</strong> and our corporate partners have come in.<br />

www.smartpups.org.au<br />

Tom McGuire with Eric Rush, (former All Black) who<br />

was the key note speaker entertaining all<br />

in attendance.<br />

Above Photo From Left to Right : Patricia McAllister<br />

(Smart Pups), Cathy Mancuso (CCM Travel),<br />

Peter Davis (Coca-Cola Amatil), Billy J Smith (Lion<br />

Ambassador), Richard Morrison (BRC), Tom McGuire<br />

(McGuire’s Hotels), Pat Welsh (Chanel 7), Damon<br />

Jackson (Negociant’s), Angus Hudson (Lion)<br />

<strong>QHA</strong> REVIEW | 09


NEWS<br />

Bald Archy Prize founder/<br />

director Peter Batey<br />

admires the 2014 winner<br />

“Wrecking Balls (Ashes to<br />

ashes)” by Judy Nadin.<br />

Photo credit: Newcastle Herald<br />

OUTRAGEOUS ART COMP NOW A GRAND VIEW HOTEL REGULAR<br />

The Bald Archy Prize, an outrageous annual touring<br />

art exhibition/competition that’s been poking fun at<br />

prominent Aussies since 1994, made its only “pub-stop”<br />

at the Grand View Hotel in Cleveland Point, Brisbane.<br />

Over June and <strong>July</strong> the Grand View Hotel hosted the<br />

Queensland leg of the Bald Archy tour for the second<br />

year running. Hotel manager Gerald Brock decided to<br />

do it all again after last year was such a success with<br />

thousands of people flocking to the venue to view the<br />

hilarious artworks.<br />

“We brought it to Queensland for the first time last year<br />

and it’s been well attended since the opening a week<br />

ago,” he said.<br />

“We were optimistic it would be popular and entrance<br />

fees would cover cost outlays, which has proven the<br />

case.”<br />

Gerald said the exhibition’s founding creator Peter<br />

Batey had tried unsuccessfully for many years to get a<br />

Brisbane art gallery to host a Queensland leg of the tour.<br />

“Initially Peter was sceptical about his paintings going<br />

into a ‘pub’ but realised the Heritage Listed Grand View<br />

Hotel was more than just a pub and has wall spaces<br />

very suitable for art,” he said.<br />

“He has been very pleased with the venue and the<br />

outcome.”<br />

<strong>QHA</strong> REVIEW | 10<br />

YOGI BEER MOVES TO AUSTRALIA<br />

It’s something that has to be seen to be believed. Beer yoga, the curious<br />

“stretch and sip” exercise craze that recently began in Berlin before taking<br />

hold in Australia, is now a regular event at many bars in state capitals.<br />

The original Berliner “Bier Yoga” website claims the health regimen “… is<br />

the marriage of two great loves — beer and yoga. Both are centuries-old<br />

therapies for body, mind, and soul.”<br />

But what may be a dream combination of priorities for many Australians<br />

looking for a relaxed and healthy lifestyle has put a number of noses out<br />

of joint among yoga purists online. “There is no health benefit,” claims<br />

one, while another rails, “Not being able to tell your right arm from your<br />

left leg is not a healthy practice.”<br />

The world’s oldest beverage, with all its professed health benefits, may<br />

just have met its spiritual soul-mate.


NEWS<br />

LION INVITES<br />

TOP FOOD<br />

AND BEVERAGE<br />

ENTREPRENEURS<br />

TO “UNLEASH”<br />

Lion is offering incentives for start-ups in the food and<br />

beverage business to boost market-share by getting<br />

on board a collaboration program.<br />

Lion CEO Stuart Irvine says “Lion Unleashed” is an<br />

opportunity for Lion to collaborate with the best and<br />

brightest start-ups, who at the same time can benefit<br />

from Lion’s unique understanding of consumers.<br />

“It’s also an opportunity for start-ups and scale-ups<br />

to work with Lion to unlock even more value at every<br />

stage of the value chain and bring new ideas in the<br />

food and beverage sector to life,” he said.<br />

The 12-week accelerator program, designed in<br />

partnership with corporate accelerator specialist,<br />

Slingshot, will connect Lion brands such as XXXX,<br />

Hahn SuperDry, Dairy Farmers, Dare Iced Coffee and<br />

Steinlager, with entrepreneurs to accelerate Lion’s<br />

innovation agenda.<br />

Start-ups accepted into Lion Unleashed will exchange<br />

equity for up to $50,000 from the Slingshot Investment<br />

Fund. In addition, Slingshot network partners can<br />

access technology, software, hosting, office space and<br />

catering benefits valued at over $500,000 along with<br />

mentoring advice.<br />

Interested parties can apply at: unleashed.lionco.com.


NEWS<br />

<strong>2017</strong> <strong>QHA</strong> AWARDS FOR EXCELLENCE: NOMINATIONS CLOSE, JUDGING BEGINS<br />

Nominations for the <strong>2017</strong> <strong>QHA</strong> Awards for Excellence<br />

have closed and the judges are out and about.<br />

We’d like to extend a big thank-you to all the regional<br />

and city hotels, large and small, who submitted<br />

nominations. The awards represent a unique<br />

opportunity for all members throughout Queensland<br />

to achieve public recognition for excellence in service,<br />

presentation and practices within the industry.<br />

So be ready and welcoming for our industry expert<br />

judges who’ll be paying all nominee venues a visit<br />

through <strong>July</strong> and August.<br />

We’ll announce finalists at the end of August and<br />

post them on www.qha.org.au. Winners will then be<br />

announced and presented with awards at <strong>QHA</strong>’s<br />

“night of nights” Awards for Excellence Gala Dinner at<br />

the Brisbane Entertainment & Convention Centre on<br />

4 October.<br />

Do what you do best, pour on the hospitality and<br />

good luck!<br />

PRACTICAL LEARNING, EXPERT SPEAKERS<br />

<strong>QHA</strong> REVIEW | 12<br />

Managing a workforce in your business presents<br />

many challenges.<br />

Hiring good staff and maintaining effective employee<br />

relations can be just the beginning. Hoteliers also<br />

frequently have to keep up with a moveable feast of<br />

concerns from wage rates adjustments to changes to<br />

working visa arrangements, and constantly be aware<br />

of workplace issues that can snowball into employee<br />

grievances and Fair Work claims.<br />

The 9th annual <strong>QHA</strong> Employment Relations Conference<br />

offers hotelier members valuable insights and strategies<br />

to tackle many of these challenges with a jam packed<br />

day full of practical learning from expert speakers -<br />

these include Fair Work Commissioners Paula Spencer<br />

and Jennifer Hunt<br />

Stay on top of your employment game. Register before<br />

17 <strong>July</strong> and enjoy a discounted early bird rate.<br />

<strong>QHA</strong> EMPLOYMENT RELATIONS CONFERENCE<br />

WHEN 10 August <strong>2017</strong><br />

WHERE The Hilton Brisbane<br />

HOW To register online and for information about<br />

our great range of expert speakers visit: www.qha/<br />

employment-relations-conference.html


NEWS<br />

VINNIES CEO SLEEPOUT <strong>2017</strong><br />

<strong>QHA</strong> CEO Bernie Hogan recently participated in the<br />

<strong>2017</strong> Vinnies CEO Sleepout at the Story Bridge in<br />

Brisbane camping out under a piece of cardboard<br />

to help raise awareness and vital funds to support<br />

services for the thousands of men, women and<br />

children experiencing homelessness in Australia.<br />

Shockingly more than 105,000 Australians experience<br />

homelessness on any given night of the year and 44%<br />

of those experiencing homelessness are women, and<br />

over 17,000 children under the age of 12 do not have<br />

a stable place to call home.<br />

The figures are truly staggering and Bernie called on<br />

friends and associates to help make a difference by<br />

donating to the cause. He reflected on his experience.<br />

“Whilst I realised that I had only the briefest of glimpses<br />

of what it is like to experience homelessness, it<br />

hammered home to me that you never know how<br />

quickly, or how debilitating it is to not have the<br />

security of a roof over your head. The <strong>QHA</strong> and all<br />

our suppliers have been terrific with their support of<br />

my sleepout and in particular NEXT Hotels for the<br />

wonderful ‘contraband’ duvet that kept me toastie<br />

warm in my little cardboard house.”<br />

You can still make a difference and donate by simply<br />

going to the Vinnies CEO Sleepout website at<br />

www.ceosleepout.org.au/ceos/qld-ceos/bernie-hogan<br />

<strong>QHA</strong> REVIEW | 13


LATEST & GREATEST<br />

COPPER EYE FULL<br />

Carlton Draught’s Brewery Fresh Copper Beer Tanks<br />

are making their way into more and more Queensland<br />

hotels. Whilst this “fresh” approach has been around<br />

a while, the newly refurbished Montague Hotel in West<br />

End is only the 6th hotel in Queensland to feature them<br />

front and centre. Fresh and unpasteurised, the beer is<br />

designed to be enjoyed within 14 days of brewing.<br />

The result of the process is a smoother style of beer<br />

that is lighter on palate and not overcarbonated,<br />

meaning you can drink more of it.<br />

www.carltondraught.com.au/brewery-fresh.<br />

<strong>QHA</strong> REVIEW | 14<br />

PRETENTIOUS AS<br />

Does it really matter what kind of glass your<br />

beer is served in? Hell yes...we guess. In the<br />

right glass a beer’s flavour is said to be deeper<br />

and subtle characteristics you might otherwise<br />

miss become clear. Whilst these intricate<br />

hand-blown glasses by Matthew Cummings<br />

of The Pretentious Beer Glass Company in<br />

Knoxville, Tennessee may appear over the top,<br />

we are certain they will stir debate about how<br />

a concave bottom and bulbous top maximise<br />

aromas and help keep a beer’s head foamy.<br />

www.pretentiousglass.com.<br />

BOTTLE-OHHH<br />

Don’t know if we have been living under a rock<br />

but when did beer start coming in bottles like<br />

this? Latest innovation or not, it certainly is<br />

great. Thank you Illawarra Brewing Company for<br />

opening our eyes. www.illawarrabrewingco.com.au


<strong>QHA</strong> REVIEW | 16<br />

FEATURE


FEATURE<br />

THE STAR<br />

OF THE SHOW<br />

THE STAR ENTERTAINMENT GROUP TAKES<br />

HOTEL REDEVELOPMENT TO A WHOLE<br />

NEW LEVEL<br />

Jupiters officially became The Star Gold<br />

Coast on 30 March this year. The name<br />

change heralds the next phase of the<br />

property’s redevelopment.<br />

Among the completed features are six new<br />

award-winning food and beverage offerings,<br />

596 stunningly refurbished hotel rooms and<br />

a luxury poolside experience with chaise<br />

lounges abound, nine discreet cabanas and<br />

two VIP bungalows, each with their own spa<br />

and deck. This truly is sumptuous luxury at<br />

its best.<br />

<strong>QHA</strong> REVIEW | 17


FEATURE<br />

TURKISH MARBLE, TEXTURED<br />

WALLPAPER, BESPOKE FURNITURE<br />

AND LOCALLY COMMISSIONED<br />

ARTWORK ADD A FURTHER TOUCH<br />

OF CLASS...<br />

The property played a pivotal role in shaping the<br />

face of the Gold Coast with its opening in 1985.<br />

The Star now signifies a new era in the city’s refined<br />

sophistication.<br />

The transformation of the property began in 2014<br />

and quite literally no stone has been left unturned<br />

from the new look and logo to sleek hotel collateral<br />

and staff uniforms.<br />

The recently refurbished rooms exude coastal<br />

elegance. From the impressive Executive floors<br />

through to the Superior Deluxe Rooms all feature<br />

The Star’s signature range of luxurious bedding and<br />

pillows, indulgent prestige bathing amenities from<br />

L’Occitane, dual rain showerhead and high-speed<br />

Wi-Fi access, not to mention sweeping coastal or<br />

hinterland views. Turkish marble, textured wallpaper,<br />

bespoke furniture and locally commissioned artwork<br />

add a further touch of class.<br />

<strong>QHA</strong> REVIEW | 18


<strong>QHA</strong> REVIEW | 19


FEATURE<br />

HERE THE OUTDOORS HAVE<br />

BEEN BROUGHT INSIDE WITH<br />

AN IMPRESSIVE DISPLAY OF<br />

CASCADING GREENERY ADORNING<br />

THE WALLS AND PLENTY OF NATURAL<br />

LIGHT...<br />

<strong>QHA</strong> REVIEW | 20<br />

On the restaurant side of things, gone is the former<br />

English-style Prince Albert pub and similar offerings,<br />

replaced by cutting-edge cuisine served in super<br />

stylish restaurants, cafes and bars.<br />

Kiyomi, one of the Gold Coast’s most talked about<br />

restaurants provides diners with modern, yet<br />

authentic Japanese cuisine. Winner of a prestigious<br />

Chef’s Hat at both the 2016 and <strong>2017</strong> Brisbane<br />

Times Good Food Guide Awards, it must be<br />

experienced.<br />

The Amalfi Coast-inspired Italian restaurant Cucina<br />

Vivo overlooking the resort’s pristine tropical pool<br />

presents a relaxed, cheerful setting to indulge in<br />

magnificent Italian cuisine. Cucina Vivo was voted<br />

Best Restaurant in the Accommodation Hotel<br />

division at the <strong>QHA</strong> Awards for Excellence 2015<br />

Aside from fine dining there are equally as impressive<br />

laidback options. Indeed, the Garden Kitchen &<br />

Bar won the <strong>QHA</strong> Award for Excellence in the Best<br />

Restaurant, Accommodation Hotel division in 2016.<br />

Here the outdoors have been brought inside with an<br />

impressive display of cascading greenery adorning<br />

the walls and plenty of natural light. Coupled with a<br />

fresh seasonal menu and exceptional service, it is a<br />

dining experience you won’t readily forget.<br />

The Star also unveiled Mei Wei Dumplings and M&G<br />

cafe and bar in December 2016.


<strong>QHA</strong> REVIEW | 21


FEATURE<br />

<strong>QHA</strong> REVIEW | 22<br />

SAKE COCKTAILS, SELECT JAPANESE<br />

WHISKIES AND BOTTLED BEERS<br />

ALONG WITH 100+ LOCAL AND<br />

INTERNATIONAL WINES ARE THE<br />

ORDER OF THE DAY...<br />

Then there’s the bars; of course! Kiyomi Bar, famed<br />

for their Sake cocktails, select Japanese whiskies<br />

and bottled beers along with 100+ local and<br />

international wines is a class above. There’s also the<br />

Sports Bar with their 162 x 92 inch widescreen TV<br />

and the Atrium Bar. The J Bar, right in the heart of<br />

the casino action will be relaunched as Cherry later<br />

this year.<br />

And if you were in any doubt as to the Gold Coast’s<br />

new found relaxed sophistication you need only visit<br />

the Garden Kitchen & Bar on a Sunday afternoon.<br />

Grab a cold drink and chill out on a beanbag with<br />

live tunes on the deck and a new Smoked BBQ<br />

menu. There’s a 13-metre long indoor bar, expansive<br />

vaulted ceiling deck and plenty of secluded spots to<br />

have an intimate chat as well.<br />

A new six-star luxury hotel will also soon be<br />

complete in time for the 2018 Commonwealth<br />

Games. Additionally, approvals have been received<br />

for a 200-metre hotel and apartment tower on<br />

the Broadbeach Island property as part of a joint<br />

venture with partners Chow Tai Fook and Far East<br />

Consortium. The new tower will take the property’s<br />

transformation to a combined investment worth up<br />

to $850 million.<br />

It all bodes for a very bright future as part of The<br />

Star Entertainment Group. After 30 years as Jupiters<br />

the evolution of one of Queensland’s most iconic<br />

destinations is truly remarkable.


FINE RARE WINES SOURCED<br />

AND DELIVERED TO YOU<br />

De Maine Fine Wine Merchants source exquistite wines from acclaimed vineyards in some of the world’s most renowned wine<br />

regions for you to enjoy. All our wines have been carefully selected based on fruit quality, the roundness, length in mouth and<br />

the absence of astringency and hard tannins.<br />

We know that fine wine and good food is a gastronomic marriage, bringing about a great social experience that has become<br />

a fundamental part of human communication. De Maine Fine Wine Merchants has a diverse selection of wine styles capable<br />

of complimenting any restaurant’s seasonal menu, corporate dining event or regular family gatherings.<br />

We can support your cellar and provide the options that best integrates harmoniously with your chosen menu. We provide the wine;<br />

you be the judge. Begin your appreciation for these beautiful wines by ordering a superb wine tasting pack. Select your own pack<br />

of 6 or 12 bottles. Our most recent release is from Maison Riviere de Bordeaux.<br />

D E M A<br />

I N E<br />

For more, see two of our lastest wines reviewed in Top Drop on page 50 of this edition.<br />

For all orders and enquires email orders@demainefinewine.com.au or contact Jacob on 0418 219 771<br />

QLD Liquor License 188558<br />

DEMAINEFINEWINE.COM.AU<br />

M E R C H A N T S<br />

I N E<br />

F<br />

W<br />

I N E


SUPERANNUATION<br />

with Brendan O’Farrell<br />

SUPER GETS A REPRIEVE IN THE<br />

<strong>2017</strong> FEDERAL BUDGET<br />

<strong>QHA</strong> REVIEW | 24<br />

After last year’s superannuation reforms, I was pleased<br />

to see only two of the changes proposed in the<br />

Federal Budget were related to super. I’ve summarised<br />

the main proposals below, but you can find more<br />

information on our website at intrust.com.au.<br />

SUPERANNUATION IN THE <strong>2017</strong> FEDERAL BUDGET<br />

One of the major proposals in the <strong>2017</strong> Budget was<br />

the First Home Super Saver Scheme. If passed into<br />

legislation, the scheme will enable first-home buyers to<br />

contribute to their super for the purposes of saving for<br />

a deposit. These personal contributions could then be<br />

accessed after 1 <strong>July</strong> 2018. The scheme is capped at<br />

$15,000 per year and $30,000 in total. It’s hoped the<br />

tax benefits could help first-home buyers save for a<br />

deposit faster.<br />

Another proposal to address housing affordability is an<br />

incentive to downsize the family home. Those over 65<br />

who sell their home (which they must have lived in for<br />

more than 10 years) can contribute up to $300,000 of<br />

the proceeds into their superannuation account. That’s<br />

$600,000 for a couple. The contributions will not be<br />

counted towards their annual after-tax contribution<br />

cap. There will also be no need to meet a work test.<br />

The extra money will, however, be included as part of<br />

the Centrelink assets test.<br />

OTHER PROPOSALS<br />

There were several other changes proposed in the<br />

Budget that could affect you and your business.<br />

The $20,000 tax write-off currently available to small<br />

businesses could be extended to 1 <strong>July</strong> 2018 – this<br />

was previously set to expire on 1 <strong>July</strong> <strong>2017</strong>.<br />

The Medicare levy could be increased to 2.5 per cent<br />

from 1 <strong>July</strong> 2019. It’s also proposed that the maximum<br />

rate of the Family Tax Benefit Part A will not be<br />

increased, and the Family Tax Benefit Part B rate will<br />

not be indexed for two years.<br />

The Budget will need to be passed in Parliament<br />

before the changes can become law. Already,<br />

Labor has announced its intention to oppose<br />

several proposals, including the First Home Super<br />

Saver Scheme.<br />

LAST YEAR’S SUPER REFORMS<br />

In the meantime, the superannuation reforms legislated<br />

from last year’s Budget have been in effect since<br />

1 <strong>July</strong> <strong>2017</strong>.<br />

The reforms might mean you need to make some<br />

changes to your superannuation plans. If your super<br />

contributions were equal or close to the previous<br />

contribution caps, you will need to adjust these so<br />

your annual contributions don’t breach the new caps.<br />

Before-tax contributions are now capped at $25,000<br />

per year, and after-tax contributions at $100,000 per<br />

year. I mentioned last month that those in a Transition<br />

to Retirement (TTR) account need to think seriously<br />

about whether they can transfer to an account-based<br />

pension. Investment earnings in a TTR account will<br />

now be taxed up to 15 per cent. This could impact the<br />

benefits of your strategy.<br />

If you need help making sure you’re still adhering to<br />

the rules, or you’re unsure if you will need to change<br />

your TTR strategy, give the Intrust Super team a call on<br />

132 467.<br />

The information contained in this document is of a general nature only,<br />

and does not take into account your individual situation, objectives<br />

and needs. You should consider the appropriateness of the general<br />

information having regard to your own situation before making any<br />

investment decision. A Product Disclosure Statement is available at<br />

www.intrust.com.au or call us on 132 467 for a copy.<br />

Issued by IS Industry Fund Pty Ltd | MySuper Unique Identifier:<br />

65704511371601 | ABN: 45 010 814 623 | AFSL No: 238051 | RSE<br />

Licence No: L0001298 | Intrust Super ABN 65 704 511 371 | SPIN/<br />

USI: HPP0100AU | RSE Registration No: R1004397


TRAINING AND SAFETY<br />

with Ross Tims<br />

SEASONAL WORKER PROGRAM FOR<br />

ACCOMMODATION PROVIDERS<br />

<strong>QHA</strong> REVIEW | 26<br />

The Seasonal Worker Program (SWP) is a Federal<br />

Government sponsored initiative that offers employers<br />

in selected locations in the accommodation sector<br />

access to a reliable, returning workforce when there is<br />

not enough local Australian labour to meet seasonal<br />

demand. The SWP provides workers from Pacific<br />

Island countries and Timor-Leste for up to six months’<br />

service.<br />

This program contributes to the economic<br />

development of some of Australia’s closest regional<br />

neighbours, while also providing labour certainty to<br />

employers mainly in the agriculture/horticulture sectors<br />

nationwide, but also the accommodation sector in<br />

selected locations (Western Australia, the Northern<br />

Territory, Tropical North Queensland and Kangaroo<br />

Island).<br />

Workers can be utilised as bar attendants, baristas,<br />

food and beverage attendants/waiters, café workers,<br />

garden labourers, housekeepers, kitchen hands<br />

and public area cleaners. Traditionally, many hotels<br />

and resorts use backpacker labour to cover unmet<br />

seasonal demand but this has its pros and cons.<br />

THE SWP ADVANTAGES ARE AS FOLLOWS:<br />

• A set term of service (six months per annum).<br />

• No limit to how many times the worker can return<br />

(at the employer’s discretion).<br />

• High worker productivity is the norm.<br />

• Workers gain skills over return visits and can be<br />

rotated through departments.<br />

EMPLOYERS IN THE ACCOMMODATION SECTOR<br />

WITH UNMET DEMAND FOR LABOUR CAN EITHER:<br />

• contact an approved employer (AE), typically<br />

a labour hire company, who can manage the<br />

recruitment of seasonal workers for you and take<br />

care of all the administrative arrangements during<br />

their stay, or<br />

• apply to become an AE.<br />

The latter option requires an assessment by the<br />

Department of Employment, and you enter into a<br />

contract called a Deed of Agreement. On becoming an<br />

AE you also need approval as a Temporary Activities<br />

Sponsor from the Department of Immigration and<br />

Border Protection. This application process is only<br />

necessary once, a recruitment plan forms part of your<br />

submission and proven market testing is required.<br />

AEs are responsible for organising visas, flights,<br />

transport and accommodation for workers, arrival<br />

briefs, pastoral care, and ensuring seasonal workers<br />

have access to a minimum average of 30 hours of<br />

work per week and monitoring their wellbeing.<br />

An AE must pay upfront the full return international<br />

airfare and domestic transfer costs for all seasonal<br />

workers from their port of departure in the participating<br />

country through to the location of employment and<br />

accommodation in Australia. The AE can then recoup<br />

from each seasonal worker the international and<br />

domestic transportation costs over $500 (and ongoing<br />

accommodation costs) via authorised deductions from<br />

seasonal workers’ wages.<br />

THERE ARE THREE PATHWAYS A SEASONAL WORKER<br />

CAN BE RECRUITED AND EACH PARTICIPATING<br />

COUNTRY CHOOSES WHICH RECRUITMENT<br />

PATHWAY/S ARE AVAILABLE TO THEIR WORKERS<br />

(AND OUR AES). THESE ARE:<br />

• Recruitment from a work-ready pool (which most<br />

participant governments maintain),<br />

• Recruitment via appointed or licensed agents, or<br />

• Direct recruitment by employers (assisted by local<br />

Departments of Labour).<br />

The disadvantage of the program is that there is red<br />

tape involved, but after you do it once it becomes a<br />

whole lot easier. Cable Beach Resort in Broome is an<br />

example of a successful SWP operation – they employ<br />

60 seasonal workers and have been successfully<br />

engaged with the program since 2012.<br />

For more information go to: www.employment.gov.<br />

au/seasonal-worker-programme


FEATURE<br />

<strong>QHA</strong> REVIEW | 27<br />

RM00230AB


FINANCE<br />

with Jeremy Wicht<br />

TOP FIVE WAYS TO STAY MOTIVATED AND<br />

RETAIN YOUR BUSINESS MOJO!<br />

Remember when you first opened the doors, or<br />

stepped through them as the licensee? You were one<br />

hot ball of passion, ready to face it all and do it all. But<br />

now, a few years later, dealing with all the daily “doodoo”<br />

has taken its toll on all that can-do spirit. These<br />

days with emails, mobiles, Facebook, Instagram,<br />

Twitter, Yelp!, UrbanSpoon, etc you can feel pulled<br />

in all directions away from your true passion for your<br />

venue. But fear not! I have five sure fire ways to help<br />

you reignite those flames and get motivated to keep<br />

building the business.<br />

about what you do and get the fire back in your belly.<br />

The respect you will get from sharing your know-how<br />

freely and willingly with others can be a major ego<br />

booster – and can challenge you to continue to be that<br />

go-to expert! This could be particularly rewarding if<br />

you mentor up-and-comers in the industry and share<br />

with - them the challenges of business and solutions<br />

that can be devised. You will be surprised at how<br />

hearing your own story, in your own voice, will remind<br />

you about how far you’ve come and the thrill of<br />

the ride.<br />

<strong>QHA</strong> REVIEW | 28<br />

1. REFLECT ON YOUR “WHY”<br />

It’s easy to get caught up in the same-old, same-old.<br />

The easiest way to break out of that is to remember<br />

your “why”. What brought you here? What attracted<br />

you to the hospitality industry? When you can<br />

remember why you chose the often difficult path of<br />

being a publican, it will give you the strength to face<br />

those daily challenges that can suck out your passion.<br />

Focus on your achievements, how you got this far, the<br />

role your establishment plays in the community, and<br />

continue to push forward. Set some short term goals<br />

and grab some early wins!<br />

2. GET PHYSICAL<br />

A lack of motivation can easily be described as<br />

stagnation. One of the quickest ways to change your<br />

emotional state is to get moving. The “mind-body<br />

connection” has been well documented. Feeling<br />

down, over worked, lacking energy? Making time for<br />

physical activity can provide clarity for you to refocus.<br />

Use the time to totally switch off (yes I mean the<br />

mobile) and focus on using what you have and learning<br />

new skills. You will be amazed at how attaining small<br />

physical improvements translates into attitude and<br />

motivation improvements. Try it today!<br />

3. SHARE YOUR EXPERIENCE<br />

Sharing your expertise is a great way to feel good<br />

4. PLAN FOR THE FUTURE<br />

It’s good to review past results but to stay passionate<br />

about what you do, you also need to look forward<br />

and set clear obtainable goals that you can focus on.<br />

Dream a little, dare to think big, you’ll be surprised<br />

where it might take you. Write down your goals, keep<br />

them visible and cross them off when achieved, The<br />

more successful you feel the more motivated you<br />

will be.<br />

5. YOU ARE THE BOSS<br />

Literally and figuratively – don’t forget who is in control!<br />

Yes, day-to-day pressure and routines can put a<br />

damper on your mojo, but remember, your attitude<br />

is within your control. If your routines are boring you,<br />

it’s time to shake things up a bit to make your day<br />

interesting and find some motivation! Make some<br />

changes about how, when and where you do things,<br />

spend some quality time with your patrons, experience<br />

the establishment from the other side of the counter<br />

and reignite the fire!<br />

In my experience, all publicans take a hit to motivation<br />

at one stage or another. When it happens, don’t do<br />

anything radical, take a step back, try one or more of<br />

my tips and if those steps don’t work immediately, call<br />

me or one of our professionals in the Hanrick Curran<br />

hospitality team on 3218 3900. We know your industry<br />

and are happy to help.


FOCUS<br />

DECISIONS ARE MADE<br />

BY THOSE WHO TURN UP<br />

BY AHA NATIONAL PRESIDENT SCOTT LEACH<br />

In recent months, when speaking to members in<br />

Queensland, I have constantly made a key point,<br />

namely, that for our association to reach its full<br />

potential, it is vital for all members to participate in their<br />

local communities.<br />

All politics starts locally, whether that be a city suburb,<br />

a regional centre or a small country town.<br />

Members should get to know their local MPs, their<br />

local Mayor and councillors, their local police officers<br />

and their local newspaper editors and community<br />

leaders – hotels have always been at the heart of their<br />

local communities and always will be.<br />

The local publican is in a key position to provide<br />

balance in their own community on issues affecting our<br />

industry.<br />

Members are knowledgeable.<br />

Members are at the coal face.<br />

Members deal with the issues affecting their venues<br />

and patrons on a daily basis.<br />

I am asked constantly “what can I do, on a personal<br />

level, to make a difference in the public debate?”<br />

The answer?<br />

Work hard on community connections, engage with<br />

your community leaders and become part of the<br />

conversation.<br />

But firstly and most importantly turn up and take part.<br />

One of our greatest strengths is that we have about<br />

6500 hotels spread across all electorates. Places<br />

where people – including most politicians - gather<br />

to talk and swap opinions and ideas and gauge the<br />

mood of their electorate.<br />

And there is no better barometer than the local<br />

publican.<br />

That’s why the more individual publicans who are<br />

involved in discussions, the more knowledge and<br />

balance there is out there in the community about<br />

our industry. It is the quality of our members, their<br />

own unique knowledge and insights, which gives our<br />

industry strength right across Australia.<br />

Outcomes and debates can be favourable, or they<br />

can be challenging, but the most important thing to<br />

do is continue to front up at every discussion. We<br />

believe we can be – and are - the voice of reason on<br />

a range of issues from the backpacker tax to penalty<br />

rates, often in extremely challenging political climates.<br />

That’s when it is vital to keep up the message at a<br />

local level on who we are, what we represent and why<br />

our venues are an important part of the social fabric of<br />

their communities.<br />

I was delighted to be in Queensland recently to brief<br />

a senior group of hoteliers on how the national office<br />

engages on policy issues – my advice to them on how<br />

they can contribute was that decisions are made by<br />

people who turn up. So get involved and voice your<br />

opinion, even if it’s not popular. We are getting better<br />

and better at doing this but until we fully engage at the<br />

local level across all states, our association will never<br />

reach its full potential.<br />

We need to go beyond what any other group does and<br />

we have the capabilities and the will to do this.<br />

The message is simple – decisions are made by those<br />

who turn up.<br />

<strong>QHA</strong> REVIEW | 29


INSIGHTS<br />

FITOUT FOR A PRINCE<br />

WHEN THE JOHNSON FAMILY BOUGHT THE<br />

HISTORIC PRINCE ALFRED HOTEL IN THE IPSWICH<br />

SUBURB OF BOOVAL IN 1987, THEY IMMEDIATELY<br />

SET ABOUT MAKING CHANGES AND HAVE RARELY<br />

STOPPED SINCE. NOW SETTING A NEW STANDARD<br />

FOR HOTELS OF THE FINEST QUALITY, THE PA IS<br />

QUEENSLAND’S UNDISPUTED CHAMPION.<br />

Awarded two <strong>QHA</strong> gongs for Hotel of the Year and<br />

Best Redeveloped Hotel (Under $2 million) in 2016, the<br />

Prince Alfred Hotel astonished award judges with the<br />

sheer brilliance of its recent redevelopment.<br />

Proprietors Clive and Maryanne Johnson say every<br />

care and attention to detail was taken when designing<br />

the venue’s brand new gaming room and bar, Tap’d.<br />

The Las Vegas styled gaming room focuses on<br />

comfort, luxury and state of the art technology<br />

to deliver an unparalleled gaming experience for<br />

customers.<br />

“We needed the room to be more spacious with high<br />

ceilings under which we’ve created backlit partitions to<br />

offer increased privacy and comfort,” Clive says.<br />

The venue’s gaming experience is further enhanced<br />

with the installation of Card-it technology and a cash<br />

redemption terminal.<br />

“Also, by renovating our gaming room we’ve been able<br />

to install a bar fridge within the room. This enables our<br />

staff at the restaurant bar to focus on their customers<br />

while our gaming staff can focus their attention on our<br />

gaming customers and reduce waiting times.”<br />

Meanwhile, Tap’d Bar is a sight to behold. Its 72<br />

beers on tap, proudly showcasing a range of local and<br />

international brewers, is just the beginning of the bar’s<br />

emphatic nod to craft beer culture. Amid the spacious<br />

<strong>QHA</strong> REVIEW | 31


INSIGHTS<br />

<strong>QHA</strong> REVIEW | 32<br />

an immaculately crafted brick and timber interior,<br />

one gets the sense of a stylishly modern space with<br />

classical pub charm where quirks abound.<br />

“We’ve incorporated the heritage of craft beer within<br />

the design including barrel-themed booths, lighting out<br />

of kegs and beer mug chandeliers.”<br />

Overall, the space has been designed to bring the<br />

outside in. Fold-back windows along the bar allow<br />

in fresh afternoon breezes and reduce the venue’s<br />

reliance on air-conditioning. The Tap’d function area<br />

also has adjustable elements, allowing it to be closed<br />

off to the rest of the bar so that function patrons can<br />

enjoy privacy and their own section of the bar.<br />

Smart spatial design makes the bar accessible to the<br />

maximum amount of people in the room so staff can<br />

serve more patrons more quickly, increasing efficiency<br />

and customer satisfaction.<br />

WE’VE INCORPORATED THE HERITAGE OF CRAFT<br />

BEER WITHIN THE DESIGN INCLUDING BARREL-<br />

THEMED BOOTHS, LIGHTING OUT OF KEGS AND BEER<br />

MUG CHANDELIERS.<br />

“We have experienced considerable growth since the<br />

introduction of Tap’d Bar and the new gaming room.<br />

We believe this is because we’re now an all-round<br />

venue with something for everyone, making us a<br />

premier dining and entertainment venue in south-east<br />

Queensland,” Clive says.


INSIGHTS<br />

AT A GLANCE<br />

• The site’s original establishment first opened in<br />

1842 surrounded by cotton fields – a time that<br />

even predates the naming of Ipswich. It had<br />

seven rooms, a piggery and stables offering<br />

“refreshments” to locals and travellers.<br />

• In 1862 a grand two-storey building was built<br />

and named The Prince Alfred Hotel. In 1961 the<br />

hotel burnt down but the original cold room still<br />

stands today. Char’d, the PA’s present day 250-<br />

seat steakhouse, derives its name from when the<br />

resolute hotelier continued serving chilled beer<br />

from the cold room despite the fire’s devastation.<br />

Locals called it “The Charcoal Inn” because of the<br />

charcoal and tin underfoot.<br />

• The hotel’s Plantations Restaurant has undergone<br />

a recent renovation of its own and features British<br />

colonial styled wallpaper, furniture and colours.<br />

<strong>QHA</strong> REVIEW | 33


INSIGHTS<br />

DELIVERING THE STAND OUT MESSAGE<br />

<strong>QHA</strong> REVIEW | 34<br />

Marketing a hotel is no easy task. When done<br />

effectively however, the resulting increase in patronage<br />

is well worth the effort. With people bombarded<br />

with images and messages every day, only the best<br />

marketing tends to cut through. And that’s just what<br />

the Mon Komo Hotel discovered on winning Best<br />

Marketed Hotel (1-99 Employees) at the <strong>QHA</strong> 2016<br />

Awards for Excellence.<br />

Perched on the most eastern point of the Redcliffe<br />

Peninsula, Mon Komo Hotel is a destination in itself.<br />

The patrons enjoy exquisite views across Moreton Bay<br />

and the 87-serviced apartment accommodation venue<br />

above sets a picture of quality, luxury and style.<br />

The Mon Komo Hotel business is multi-faceted and<br />

has a number of key target markets which range from<br />

social drinkers, live music lovers, discerning diners,<br />

youthful nightclubbers, holiday makers and finally<br />

corporate guests.<br />

Mon Komo Hotel’s proprietor Bill Jenkings says that<br />

his marketing team love the challenge of continually<br />

finding new and innovative ways to promote to each<br />

of it’s target markets. “We have a dynamic and varied<br />

business and our marketing must be so too.”<br />

“Our vision for Mon Komo Hotel is to be regarded<br />

as one of the leading dining, entertainment and<br />

corporate functions destinations for South-East<br />

Queensland,” he says. “We are proud of where the<br />

business is at, however we are continually developing<br />

“OUR VISION FOR MON KOMO HOTEL IS TO BE<br />

REGARDED AS ONE OF THE LEADING DINING,<br />

ENTERTAINMENT AND CORPORATE FUNCTIONS<br />

DESTINATIONS FOR SOUTH-EAST QUEENSLAND”


INSIGHTS<br />

and implementing in-depth and creative marketing<br />

strategies to ensure that we continue to progress.”<br />

Since opening its doors five and a half years ago, the<br />

hotel has seen exceptional growth in each part of the<br />

business and Bill attributes that to a very strategic<br />

approach to marketing and promotional activity.<br />

“Cross-marketing our special events via visual display,<br />

social media, local newspaper advertising, media<br />

releases, event listings and intentional word of mouth<br />

have ensured each event has been a huge success.”<br />

Bill says almost philosophically that “the marketing<br />

must go beyond the physical” – meaning that key<br />

marketing messages are delivered by staff who are<br />

passionate and genuinely enjoy engaging with<br />

patrons about advertised events and entertainers.<br />

“We ensure that our staff are always well briefed on<br />

upcoming live music acts, shows and DJs. They share<br />

my passion, which I love to see.”<br />

But no marketing effort would be complete these<br />

days without social media. Mon Komo Hotel recently<br />

made its social media more targeted with a separate<br />

Facebook page for its Seabrae nightclub, extending<br />

the venue’s social media reach beyond its established<br />

Facebook, Twitter and Instagram accounts.<br />

“Social media in particular has been a key contributor<br />

in driving public awareness for upcoming events,<br />

specials and promotions. This area of communication<br />

is progressing and our team love keeping their fingers<br />

on the pulse of social media evolution,” Bill says.<br />

The global rise of Instagram has enabled Mon Komo<br />

Hotel to spread its digital reach that Bill says has<br />

resulted from a strong push of images, relatable posts<br />

and key hashtags. Meanwhile Pinterest has been used<br />

to assist in capturing the Mon Komo Hotel’s growing<br />

popularity as a wedding venue – helped along by a<br />

refresh of all online and print advertising, dedicated<br />

wedding “open days” and the Mon Komo Hotel’s<br />

presence at wedding expos.<br />

Mon Komo Hotel also still utilises the more<br />

conventional means of communication provided via<br />

its websites. “We recently launched our dedicated<br />

corporate functions website which speaks the<br />

corporate written and visual language of this target<br />

market and also provides relevant testimonials which<br />

do help us convert enquiry to confirmed business.”<br />

Through various means of marketing and promotional<br />

strategies aimed at a variety of target markets<br />

– in combination with quality offerings, a thriving<br />

atmosphere and engaging staff - Mon Komo Hotel<br />

has maximised revenue opportunities to become<br />

a popular destination for dining, entertainment and<br />

functions for visitors from near and far.<br />

AT A GLANCE<br />

• Mon Komo Hotel has won <strong>QHA</strong> Awards for<br />

Excellence for Best New Hotel (2012), Food &<br />

Beverage Employee of the Year (2014) and Best<br />

Marketed Hotel (2013, 2014 and 2016).<br />

• The venue also won the AHA Employee Excellence<br />

in Service Award (2014).<br />

• Promotional activity is varied and includes a variety<br />

of media including billboards on major motorways,<br />

a 3 x 10-metre wrap on the Redcliffe bus and<br />

advertising through Nova 106.9FM.<br />

• Mon Komo Hotel is always looking for new<br />

and innovative ways to remain a leader in the<br />

hotel industry.<br />

<strong>QHA</strong> REVIEW | 35


INDUSTRY ENGAGEMENT<br />

with Damian Steele<br />

NEW AUSTRALIAN GOVERNMENT DRINKING<br />

STATISTICS SUGGEST CONTINUED REDUCTION IN<br />

MISUSE AND UNDERAGE DRINKING<br />

Last month, the Federal Government’s Australian<br />

Institute of Health and Welfare (AIHW) released the<br />

results of its 2016 study into drinking patterns. This<br />

is the most indepth and robust survey of alcohol<br />

consumption in Australia. The study is published every<br />

three years, with more than 20,000 respondents.<br />

KEY POINTS AND IMPLICATIONS<br />

• The study demonstrates continued reductions in<br />

both underage and excessive drinking.<br />

• The continued positive trends illustrate that blanket<br />

legislative restrictions are not necessary to improve<br />

drinking behaviours.<br />

• The findings reinforce that marketing, advertising<br />

and sponsorship do not influence consumption<br />

levels, nor is there evidence that they influence<br />

underage drinking.<br />

• Risky drinking or youth drinking are cultural issues.<br />

Initiatives like the industry-funded ‘You Won’t Miss<br />

a Moment if you DrinkWise’ campaign targeting<br />

sporting events and the ‘How to Drink Properly’<br />

campaign targeting young adults, are no doubt<br />

having a positive effect.<br />

• The data suggests a sustainable cultural change<br />

toward responsible drinking is moving through the<br />

age groups over time.<br />

• Fewer people reported being a victim of an<br />

alcohol-related incident; the proportion declined<br />

from 26% in 2013 to 22% in 2016.<br />

NATIONAL DRUG STRATEGY HOUSEHOLD SURVEY<br />

2016 - ALCOHOL<br />

<strong>QHA</strong> REVIEW | 36<br />

KEY DATA POINTS FROM THE 2016 AIHW STUDY:<br />

• Compared to 2013, fewer people in Australia are<br />

drinking alcohol in quantities that exceeded the<br />

lifetime risk guidelines in 2016 (17.1%, down from<br />

18.2% in 2013).<br />

• Fewer 12–17 year olds were drinking alcohol and<br />

the proportion abstaining from alcohol significantly<br />

increased from 2013 to 2016 (from 72% to 82%).<br />

The average age of initiation has increased since<br />

1998 from 14.4 to 16.1 years in 2016 (significant<br />

increase from 15.7 years in 2013)<br />

• Young adults (up to 40) are drinking significantly<br />

less, while older Australians aged 40-70 are<br />

marginally more likely to drink to excess on a single<br />

occasion than under the prior survey.


ND00412AC


ACCOMMODATION<br />

QUEENSLAND WINS AGAIN<br />

<strong>QHA</strong> REVIEW | 38<br />

The New Inchcolm Hotel & Suites in Spring Hill<br />

has won further accolades this time taking out the<br />

number one hotel in Australia as voted by hotel guests<br />

using Hotels.com. This is on the back of the hotel’s<br />

Thomson’s Reserve Restaurant being awarded the<br />

Best Prestige Restaurant at the 2016 <strong>QHA</strong> Awards for<br />

Excellence and receiving One Hat at the Good Food<br />

Guide Awards that same year.<br />

Hotels.com is a website for booking hotel rooms online<br />

and by telephone. The company has 85 websites<br />

in 34 languages, and lists over 325,000 hotels in<br />

approximately 19,000 locations.<br />

The Loved by Guests Awards <strong>2017</strong> conducted by<br />

Hotels.com assesses millions of guest reviews across<br />

the world on their site. 2500 hotels across 87 countries<br />

were recognised as truly outstanding. Those who took<br />

out the top prize all achieved an average guest review<br />

rating of 4.7 or higher out of 5. The New Inchcolm<br />

Hotel & Suites scored 4.8.<br />

Sixteen hotels across the Sunshine State won gold<br />

awards eclipsing New South Wales with ten, Victoria<br />

with five, Tasmania with four and both South Australia<br />

and the ACT with one. Queensland also had seven<br />

hotels win the “best for” in various categories such<br />

as luxury, business and spa hotels. Treasury Brisbane<br />

won the “best for” Business category with a score of<br />

4.6 out of 5.


Judy Hill ACCOMMODATION UPDATE<br />

CONVERSATIONS WITH INDUSTRY<br />

I recently attended the first two of the annual<br />

“Conversations with Industry” presented by Tourism<br />

Events Queensland (TEQ) in partnership with Tourism<br />

Australia, Brisbane Marketing and Gold Coast Tourism.<br />

These forums are part of a series held throughout the<br />

state to not only connect with representatives from<br />

specific regional tourism organisations and network<br />

with fellow attendees but also to gain industry insights<br />

and discuss the key business areas of marketing,<br />

digital technologies, experience development, events<br />

and international markets.<br />

Tourism Australia provided their strategic direction<br />

and global market strategy and campaign activity and<br />

explained how, as a destination, you can engage with<br />

them. Regional tourism organisations Gold Coast<br />

Tourism and Brisbane Marketing also shared their<br />

destinations’ strategic updates.<br />

The forums specialised in 10 topics.<br />

International – East: TEQ provided advice on its<br />

key source markets together with the current market<br />

performance overview and what campaign activity is<br />

planned for <strong>2017</strong>/18.<br />

International – West: TEQ provided an overview of<br />

the current western market performance, markets<br />

campaign activity for <strong>2017</strong>/18 and the youth and<br />

backpacker market.<br />

The Queensland Brand involved launching TEQ’s<br />

new brand and customer segmentation focussing<br />

on experiences, brand management, campaign<br />

development and the regional dispersal.<br />

Domestic Marketing shared the story of<br />

Queensland’s domestic marketing activity, brand<br />

activity, retail partnerships, drive market and cooperative<br />

marketing with TEQ including opportunities<br />

for industry to engage and leverage both Brisbane and<br />

the Gold Coast as destinations and TEQ’s partnerships<br />

with retail travel agents and airlines.<br />

Experience Engagement and Digital Channels<br />

discussed how TEQ’s new brand, experiences and<br />

new customer segmentation approach is reflected<br />

across digital assets. The importance of social<br />

marketing and how industry can leverage it in their<br />

region was also discussed.<br />

Events: TEQ provided the assessment, acquisition<br />

and leverage opportunities for major and regional<br />

events and what growth if any this sector is<br />

Metricon Stadium – Gold Coast 2018 Commonwealth Games<br />

experiencing and the opportunities for both the Gold<br />

Coast and Brisbane regions with the impending Gold<br />

Coast 2018 Commonwealth Games.<br />

Business and Industry Support – workforce<br />

planning. This session involved looking at capability,<br />

industry and skills development, the insights and<br />

learnings of DestinationQ 2016 (as part of planning<br />

for DestinationQ <strong>2017</strong>) and the opportunities for<br />

small business through the Australian Small Business<br />

Advisory Services (ASBAS).<br />

Queensland Experiences Framework included<br />

discussions on destination experience development<br />

and operator experience development.<br />

GC2018 involved a comprehensive update by Mark<br />

Peters CEO of the Gold Coast 2018 Commonwealth<br />

Games, together with accommodation insights<br />

and the opportunities of leveraging the exposure of<br />

GC2018, embracing the tourism legacy accessibility<br />

and inclusiveness and the media and enhancing the<br />

destination’s profile followed by a panel session.<br />

Cruise: The last topic for the event – provided<br />

a market update and the regional dispersal<br />

opportunities.<br />

Other ‘Conversations with Industry’ events for the<br />

regions will be held on Tuesday 11 <strong>July</strong> at Sunshine<br />

Coast, 13 <strong>July</strong> at Gladstone and 27 <strong>July</strong> at Bundaberg.<br />

<strong>QHA</strong> REVIEW | 39


COMPASS<br />

RUSTLED AND REFINED IN ROMA<br />

A CENTRAL RURAL TOWN WITH A LIVELY HISTORY,<br />

ROMA IS THE SETTING FOR A NUMBER OF “FIRSTS”.<br />

<strong>QHA</strong> REVIEW | 40<br />

It must’ve been a pleasant autumn morning on the<br />

plains west of the Darling Downs on 7 May 1846. Sir<br />

Thomas Mitchell, the New South Wales Surveyor–<br />

General, was trekking through the outback looking for<br />

a route from Sydney to the country’s north coast and<br />

wasn’t letting the gruelling scale of his task dampen<br />

his mood. Having clambered up a rugged peak he<br />

took in the view, a deep breath “… and from it beheld<br />

the finest country I had ever seen in a primeval state<br />

- a champagne region, spotted with wood, stretching<br />

as far as human vision or even the telescope could<br />

reach”.<br />

Suitably impressed, he named the peak on which he<br />

stood Mount Abundance. Once despatched back<br />

to Sydney, his lyrical description of the area soon<br />

enticed out a number of squatters. But it wasn’t until<br />

the 1860s that a recognisable settlement, built around<br />

a cluster of ramshackle pubs, emerged among the<br />

sheep and cattle. In 1862 the settlement acquired<br />

the distinction of being the first town gazetted in<br />

Queensland (which only three years earlier had<br />

successfully ceded from NSW) and was named after<br />

the new State Governor’s wife, Lady Roma Bowen.<br />

Roma grew quickly and by 1870 boasted a<br />

postmaster, doctor, chemist, police station and<br />

courthouse – the latter becoming the scene of one of<br />

the most dubious jury judgements in Australia’s history.<br />

Harry Redford, a young drover who’d secretly rustled<br />

1000 of his boss’s 70,000 cattle and drove them<br />

1,300km to South Australia for sale, was dragged<br />

before the court for the theft in 1871 with a stack of<br />

evidence against him. But in true outback spirit the<br />

jury couldn’t bring itself to condemn one of its own for<br />

such daring opportunism and cunning bushcraft and<br />

acquitted him. Back in Brisbane, Governor Bowen<br />

was less than impressed and suspended the Roma<br />

courthouse’s jurisdiction for two years.<br />

In 1900 a drilling crew boring for water inadvertently<br />

discovered petroleum at Roma’s Hospital Hill, followed<br />

by the first discovery of natural gas in Australia.<br />

By 1906 natural gas was used for street lighting in<br />

the town and the bourgeoning motor industry saw<br />

expansion of its oil projects. Over the ensuing decades<br />

Roma’s economy rode the fluctuating fortunes of<br />

changeable oil, gas, meat and wool prices and the<br />

town steadily grew along with its local industries.<br />

Today Roma is a thriving community of around 7,000.<br />

Attractions include The Big Rig oil and gas industry<br />

museum, the Meadowbank Museum and Romavilla,<br />

the oldest winery in Queensland that’s produced<br />

unique drops since 1863. Grape vines in the area were<br />

planted at Mt Abundance Homestead in the late 1840s<br />

and by the early 1870s wine making was an important<br />

local industry. Roma has gifted Australia more than<br />

its share of legendary NRL players having produced<br />

Arthur Beetson, Darren Lockyer and Brent Tate. The<br />

town is home to four quite distinctive <strong>QHA</strong> pubs.<br />

IRISH MCGANN’S AT THE QUEENS ARMS HOTEL<br />

Roma’s premier entertainment spot, “The Irish”<br />

combines the best of a traditional Irish pub with the<br />

charm of a beautiful outback Queensland town. It<br />

has everything a great pub can offer – a spot to relax


COMPASS<br />

Royal on Ninety - Nine. Photo: Scott Burrows<br />

White Bull Tavern<br />

Irish McGanns’ at the Queens Arms Hotel<br />

with a quiet drink, great traditional and modern dining<br />

options, live entertainment and friendly, helpful staff.<br />

Its popular beer garden comes complete with misting<br />

fans for the hotter months. A special bar has a pool<br />

table and a big screen to catch up with major sporting<br />

events.<br />

The hotel offers 18 rooms for accommodation – a mix<br />

of family, twin and single rooms.<br />

Ideally located in the centre of town, the hotel is only<br />

seconds away from the Roma Historical Walk, local<br />

shops and other businesses.<br />

WHITE BULL TAVERN<br />

The hotel is named for a distinctive bovine used<br />

unsuccessfully as evidence to link Roma’s infamous<br />

Harry Redford with a charge of cattle rustling while it<br />

quietly grazed outside the courthouse.<br />

The White Bull Tavern prides itself on a welcoming<br />

sense of comfort whether you’re here to have a laugh<br />

with the friendly staff or to spend time sampling the<br />

widely ranged menu of its Cantina43 restaurant.<br />

The venue also offers a gaming room with 24 of the<br />

latest machines, a grassed beer garden out back,<br />

Keno, Keno racing and two pool tables – home to a<br />

popular pool competition held every Wednesday night.<br />

A drive-thru bottle shop is located next door.<br />

THE COMMONWEALTH HOTEL<br />

With its distinctive witch hat roof on a corner turret, this<br />

big old Queenslander is unmistakable on the Warrego<br />

Highway as you roll past into central Roma.<br />

The Commonwealth Hotel was established in 1927<br />

and its sports bar is alive every night of the week with<br />

12 beers on tap and a jukebox. Nearby a large gaming<br />

room offers patrons 40 machines, TAB Keno and Keno<br />

Racing. To the rear the 18-table Bistro 75 caters for<br />

an intimate meal for two or much larger groups with a<br />

distinctively French menu. The venue also includes a<br />

beer garden and drive-thru bottle shop.<br />

ROYAL ON NINETY-NINE<br />

Formerly The Royal Hotel, this new and lavish venue<br />

was recently resurrected after a fire in 2014 - the fourth<br />

conflagration in the hotel’s chequered 147-year history.<br />

But better times are ahead according to proprietor<br />

Bruce Garvie. In a recent <strong>QHA</strong> <strong>Review</strong> feature<br />

<strong>QHA</strong> REVIEW | 41


COMPASS<br />

Roma 1959. Photo courtesy State Library of Qld.<br />

The Commonwealth Hotel<br />

“WE WANTED TO BUILD SOMETHING THAT WAS<br />

ICONIC...THAT WILL STILL BE HERE WHEN WE ARE<br />

LONG GONE AND THIS ONE WON’T BURN DOWN...”<br />

(Befitting the Crown, May <strong>2017</strong>), he said “We wanted<br />

to build something that was iconic … that will still be<br />

here when we are long gone and this one won’t<br />

burn down …”<br />

The ultra-modern architecture of the Royal on Ninety-<br />

Nine is spacious. Clean lines abound throughout but<br />

the style still manages to capture aspects of a true<br />

Queenslander pub. The venue offers four shiny new<br />

bars, including Roma’s only rooftop bar, two dining<br />

options and a kids club.<br />

<strong>QHA</strong> REVIEW | 42


LEGAL MATTERS<br />

with Curt Schatz<br />

ID SCANNING – A QUICK GLANCE<br />

AT THE NEW RULES<br />

<strong>QHA</strong> REVIEW | 44<br />

As you will be aware, the Queensland Government<br />

laws requiring the use of ID scanners in a number of<br />

licensed venues came into effect on 1 <strong>July</strong>. These<br />

laws are designed to assist in the reduction of alcoholrelated<br />

violence, and come after the rollback of the<br />

lockout laws.<br />

The new laws require any hotel venue in a Safe Night<br />

Precinct to have networked ID scanners in place<br />

for all patrons entering from 10pm onwards on any<br />

night that the venue is approved to trade after 12am.<br />

Importantly, these requirements are based on your<br />

approved permanent trading hours, rather than your<br />

actual trading hours, and as such they will apply<br />

regardless if you actually choose to trade past 12am.<br />

ID SCANNERS<br />

The ID scanners will be linked to an approved<br />

networked system, and will enable you to cross-check<br />

a person’s ID against a database of individuals subject<br />

to court-ordered bans, police bans, and venue-specific<br />

bans. You must refuse entry to persons subject to<br />

court-ordered or police bans, however you can use<br />

your discretion where the person is subject to a venuespecific<br />

ban only, or where the court-ordered and<br />

police bans do not include your premises.<br />

EXEMPT CLASSES<br />

In addition to licensees located in a Safe Night Precinct<br />

that do not trade past 12am, a number of licence<br />

classes are exempt from the requirements as follows:<br />

• Commercial Special Facility Licences – including<br />

casinos and convention centres;<br />

• Subsidiary On-Premises Licences (Meals) –<br />

including restaurants; and<br />

• Subsidiary On-Premises Licences where the<br />

principal business activity is the provision of<br />

accommodation.<br />

In addition to these licence classes, there are further<br />

exemptions to these requirements for minors,<br />

accommodation guests, persons attending a function,<br />

and persons entering the premises for the sole<br />

purpose of eating a meal in an area set aside<br />

for dining.<br />

Applications can also be made to the OLGR to<br />

have part of the premises made exempt from the<br />

requirements. To successfully apply for an exemption<br />

on this basis, the relevant part of the premises must<br />

be separate from the rest of the venue, and must be<br />

able to be accessed directly without going through<br />

the rest of the venue. These exemptions may include<br />

areas such as gaming rooms, however it is important<br />

to note that if a patron can access other parts of the<br />

venue where liquor is served after entering through an<br />

exempt area, the exemption will be declined.<br />

OPERATION OF ID SCANNERS<br />

Under the new laws, the ID scanners must be<br />

operated or supervised by licensed crowd controllers<br />

in order to screen patrons’ entry to the venue. The<br />

OLGR has provided some flexibility to licensees where<br />

ID scanning is mandatory by allowing for employees<br />

whose role is only to scan a patron’s ID to operate<br />

the scanner, provided that they do so under the<br />

supervision of a licensed crowd controller.<br />

Where the ID scan identifies a banned patron, a crowd<br />

controller must remove the patron from the venue, and<br />

any employee assisting in the scanning of a patron’s ID<br />

must avoid all involvement in any physical interaction<br />

between a patron and a crowd controller.<br />

Should you require any assistance in relation to<br />

your requirements under the new laws, please don’t<br />

hesitate to contact me at Mullins Lawyers<br />

on 07 3224 0230.


The Hon. Yvette D’Ath<br />

MP ATTORNEY GENERAL<br />

ID SCANNERS - AND TACKLING<br />

ALCOHOL FUELLED VIOLENCE<br />

I would like to thank licensees for supporting the<br />

government’s initiatives and partnering with us to help<br />

keep our night time entertainment spots safe and<br />

enjoyable spaces.<br />

Keeping Queenslanders and tourists safe while they<br />

enjoy our thriving entertainment precincts is important<br />

to us all and a key commitment of this government.<br />

Alcohol-fuelled violence cannot be tolerated in our<br />

community and another step in the government’s plan<br />

to eradicate this unacceptable behaviour commenced<br />

on 1 <strong>July</strong> <strong>2017</strong>.<br />

Non-exempt hotels within safe night precincts who<br />

trade past midnight on a permanent basis are now<br />

required to operate an approved ID scanner at each<br />

entry to their licensed premises.<br />

The networked ID scanner system is a key component<br />

of the government’s Tackling Alcohol-Fuelled Violence<br />

Policy to ensure patron safety and help licensees meet<br />

their legislative requirement to prevent banned patrons<br />

from entering their premises.<br />

I want to assure both licensees and patrons that strict<br />

and robust measures have been developed across<br />

government that are used by both the Queensland<br />

Police Service and the Department of Justice and<br />

Attorney-General to prevent any unauthorised access<br />

to the patron ID data collected from patron IDs.<br />

The ID scanning system has also been tested to<br />

ensure that personal information is stored in a way that<br />

protects it from unauthorised access, modification or<br />

disclosure. This is managed through a combination<br />

of encryption of data, limited retention periods and<br />

controlling the access of users to the ID<br />

scanning system.<br />

In mid-June, the government approved an amendment<br />

to the Liquor Regulation that provides for a number<br />

of licence conditions regarding ID scanning privacy<br />

obligations that will apply to all licensees of<br />

regulated premises.<br />

To safeguard the handling of personal information<br />

gathered through the scanning of IDs, it is already a<br />

general licence condition for licensees of regulated<br />

premises to comply with the Privacy Act 1988 (Cwlth).<br />

In order to assist licensees of regulated premises<br />

comply with this general obligation, the Amendment<br />

Regulation more comprehensively outlines licensees’<br />

responsibilities with respect to the security of the<br />

personal information collected, as well as defining<br />

arrangements for repairs of equipment and<br />

privacy breaches.<br />

The Office of Liquor and Gaming Regulation has<br />

created a privacy management plan template<br />

which you can adopt, or adapt to your particular<br />

circumstances. Licensees should use this plan in<br />

conjunction with the licensed venue’s ID scanner<br />

privacy policy.<br />

See more information under Privacy and ID scanning<br />

at: https://www.business.qld.gov.au/liquor-gaming<br />

<strong>QHA</strong> REVIEW | 45


OLGR<br />

with Michael Sarquis<br />

OFFICE OF LIQUOR AND GAMING REGULATION UPDATE<br />

<strong>QHA</strong> REVIEW | 46<br />

LATE PAYMENT OF LICENCE FEES RESULTS IN<br />

LICENCE SUSPENSION<br />

Late payment of your annual liquor licence fee can<br />

have serious consequences for your business,<br />

including licence suspension and hefty fines.<br />

If you fail to pay your licence fee on time, your licence<br />

is suspended for up to 28 days—then cancelled if<br />

not paid during the suspension period. Liquor cannot<br />

legally be sold or supplied during this time.<br />

If a licensee is caught selling liquor or carrying/<br />

exposing liquor for sale without a liquor licence<br />

(whether suspended or cancelled) after 31 <strong>July</strong>, an onthe-spot<br />

infringement notice of $2,523 may be issued.<br />

Almost 8 per cent of Queensland licensees failed to<br />

pay their 2016–17 annual licence fees on time, despite<br />

the communication efforts of the Office of Liquor and<br />

Gaming Regulation (OLGR). As a result, enforcement<br />

action was taken against 228 licensees, including 20<br />

hotels, who were found to have sold liquor while their<br />

licence was suspended.<br />

As at 1 March <strong>2017</strong>, 115 infringement notices totalling<br />

$277,507 for 2016-17 had been issued to licensees<br />

for selling liquor without a licence. This included 15<br />

infringement notices to hotels (totalling $36,570).<br />

Don’t become part of the <strong>2017</strong>-18 statistics; pay your<br />

licence fees on time and avoid heavy penalties.<br />

SUPPORT RESPONSIBLE GAMBLING AWARENESS<br />

WEEK <strong>2017</strong> AT YOUR VENUE<br />

I encourage hotel gaming licensees to get on board<br />

with this year’s Responsible Gambling Awareness<br />

Week (RGAW) from 24 to 30 <strong>July</strong> <strong>2017</strong>.<br />

Contact your local Gambling Help service to find out<br />

how to become involved in RGAW activities in<br />

your area.<br />

‘Is your gambling getting out of hand?’ is the theme<br />

for this year’s RGAW. Signage, including LCD displays<br />

is available now for you to download and use. Go to<br />

‘Gambling awareness campaigns’ at https://www.<br />

business.qld.gov.au/liquor-gaming.<br />

EXCLUDED PERSONS REPORT DUE 21 JULY <strong>2017</strong><br />

An online link opened on 1 <strong>July</strong> which allows you to<br />

report your exclusions data for the period 1 January<br />

to 30 June <strong>2017</strong> (https://www.surveymonkey.com/r/<br />

exclusions).<br />

Using the online link is quick and easy and does away<br />

with the need to fax or mail forms to the Office of<br />

Regulatory Policy.<br />

For assistance, please phone 3033 0015 or email<br />

gamingstatistics@justice.qld.gov.au.<br />

Your exclusions report is due by 21 <strong>July</strong> <strong>2017</strong>.


Phaedra Crowle EMPLOYMENT RELATIONS<br />

DIRECTING AN EMPLOYEE TO ATTEND AN<br />

INDEPENDENT MEDICAL EXAMINATION (IME)<br />

Two common questions received by the <strong>QHA</strong>’s<br />

employment relations department are:<br />

• When an employee is returning to work after<br />

being absent with an injury or illness, how can an<br />

employer be reasonably satisfied that the employee<br />

is fit to return to work?<br />

• As an employer, can you compel an employee to<br />

take an IME by an employer nominated doctor?<br />

• Specific work health and safety legislation can give<br />

rise for an employer to reasonably and lawfully<br />

direct an employee to undertake an IME. In the<br />

decision of Grant v BHP Coal Pty Ltd [<strong>2017</strong>]<br />

FCAFC 42 the Full Bench of the Federal Court<br />

provided guidance of whether an employer can<br />

direct an employee to undertake an IME.<br />

BACKGROUND TO “GRANT V BHP”<br />

Mr Grant worked as a boilermaker for BHP and injured<br />

his shoulder at work. He subsequently sustained<br />

further injuries to his shoulder and was absent from<br />

work for some months later. He submitted medical<br />

certificates indicating that he was fit to return to his<br />

normal duties. However, BHP directed Mr Grant to<br />

see a company doctor to understand if there were<br />

any limitations on his fitness for work and how his<br />

condition would impact his ability to perform his<br />

current role as a boilermaker.<br />

Mr Grant was directed to attend a medical<br />

appointment, to which he refused. Further to this,<br />

the employer commenced an investigation of the<br />

employee’s refusal to attend the appointment and this<br />

subsequently lead to his termination of employment for<br />

failing to follow a lawful and reasonable direction.<br />

Mr Grant filed an unfair dismissal application in the<br />

Fair Work Commission. The Commission found the<br />

direction to attend the medical appointment was lawful<br />

under the Coal Mining Safety and Health Act 1999<br />

(Qld) (CMSH Act) and it was a reasonable direction<br />

to see the company doctor. The employee argued on<br />

appeal to the Full Bench of the Fair Work Commission<br />

that the Commissioner erred in the findings, although,<br />

the employee’s arguments were again rejected. Mr<br />

Grant appealed to the Full Court of the Federal Court<br />

of Australia, to which his appeal was dismissed.<br />

The Full Court construed section 39 of the CMSH<br />

Act to mean that an employer is to take reasonable<br />

and necessary steps to ensure that workers are not<br />

exposed to any unacceptable level of risk.<br />

WHAT DOES THIS MEAN FOR EMPLOYERS?<br />

While the decision in Grant v BHP directly applies to<br />

employers covered by the CMSH Act there are similar<br />

provisions in the Work Health and Safety Act 2011<br />

(Qld) which applies to all workers in Queensland. This<br />

Act provides a duty to ensure the safety of workers,<br />

and, as in the said case, the courts are showing a<br />

willingness to uphold an employer’s decision to give an<br />

employee a lawful and reasonable direction to attend<br />

an independent medical examination. The direction<br />

must be for a proper reason involving assessing an<br />

employee’s fitness to safely perform the inherent<br />

requirement of the position.<br />

Under work health and safety legislation, employers<br />

have a primary duty to ensure, as so far as it is<br />

reasonably practicable, the health and safety of<br />

their workers and that the health and safety of other<br />

persons is not put at risk from work carried out as<br />

part of the conduct of the employer’s business or<br />

undertaking. Employees also have a work health and<br />

safety duty while at work to take reasonable care of<br />

their own health and safety, ensure their acts do not<br />

adversely affect the health and safety of others and<br />

comply, so far as the worker is reasonably able, with<br />

any reasonable instruction that is given by an employer<br />

to allow the employer to comply with workplace health<br />

and safety legislation.<br />

The case also reinforces that if an employee refuses<br />

a lawful and reasonable direction where it involves<br />

work health and safety obligations, the employer may<br />

take further disciplinary action, which may lead to<br />

termination of the employment relationship.<br />

FURTHER INFORMATION<br />

Contact the <strong>QHA</strong> on 07 3221 6999 or<br />

at er@qha.org.au.<br />

<strong>QHA</strong> REVIEW | 47


PROFILE<br />

PROJECT DESIGN, DELIVERY AND ALL THAT JAZZ<br />

BRISBANE’S JAZZ SCENE HAS ITS OWN STYLE AND NOW HAS A VENUE DEDICATED TO ITS UNIQUE BLEND<br />

OF SMOOTH NOCTURNAL BEATS, RIFFS AND REFRAINS THANKS TO TWO BUSINESSES WHO ARE LEADERS<br />

IN THEIR FIELD.<br />

<strong>QHA</strong> REVIEW | 48<br />

The Doo-Bop Jazz Bar opened in the CBD’s Edward<br />

Street on a long, cool mid-winter’s evening in June.<br />

The launch capped off a 12-month partnership<br />

between the owners and Brisbane-based design and<br />

consulting practice One Alliance Projects who’ve toiled<br />

together to produce Brisbane’s first late-night jazz bar.<br />

The Doo-Bop Jazz Bar resides in a former warehouse<br />

built in the 1920s and is split across two levels. The<br />

main live music venue at basement-level showcases<br />

a large stage with a 1955 refurbished Steinway grand<br />

piano. The ground-level brasserie is open for coffee<br />

and breakfast then transforms into a piano bar as the<br />

sun goes down, while an upper ground-level space is<br />

home to a low-key restaurant. The dynamism of the<br />

revived art deco spaces allow them to collude and play<br />

host to the sultry sounds of jazz until the wee hours,<br />

seven days a week.<br />

“It’s fantastic to finally see our client’s vision come to<br />

life,” says Scott Bagnell, One Alliance Projects’ design<br />

director.<br />

“Brisbane has a distinct lack of late night, dedicated<br />

live music venues, and we hope that Brisbane music<br />

lovers will get behind this unique offering.”<br />

He admits that working with old buildings that were<br />

never designed for modern services, let alone complex<br />

kitchen and bar services, is always a challenge – but<br />

the efforts are rewarding.<br />

“The historical context of the site helped inform the<br />

final design outcome with careful consideration given<br />

to showcase the original federation era warehouse<br />

characteristics such as the basement’s incredible<br />

timber column and beam structure and broad brick<br />

arches with finely detailed face bricks,” he says.<br />

“These were carefully restored and integrated into the<br />

design to provide a rich character that complements<br />

the basement jazz bar vibe.”<br />

That vibe resonates with one of One Alliance Projects’<br />

other collaborations, Farrier Bar, a wonderfully<br />

secluded underground bar and supper club found in<br />

the old horse stables underneath New Farm’s historic<br />

Queens Arms Hotel. With projects like these, One<br />

Alliance Projects has established a strong reputation<br />

for innovative solutions to a variety of concepts<br />

ranging from hospitality venues, retail environments<br />

and commercial kitchens to visual communications,<br />

signage and furniture packages.<br />

“We create iconic projects of any size, style or location<br />

through our design-led thinking, practical experience<br />

and proven capability,” Scott says.<br />

Visit: www.oneallianceprojects.com.au<br />

...WITH CAREFUL CONSIDERATION<br />

GIVEN TO SHOWCASE THE ORIGINAL<br />

FEDERATION ERA WAREHOUSE<br />

CHARACTERISTICS SUCH AS THE<br />

BASEMENT’S INCREDIBLE TIMBER<br />

COLUMN AND BEAM STRUCTURE<br />

AND BROAD BRICK ARCHES


(Left: James Stevens (Client, Doo Bop Jazz Bar), Middle: Scott Bagnell<br />

(Design. Design Director, One Alliance Projects), Right: Jason McRostie<br />

(Fitout. Director, JBM Projects)<br />

<strong>QHA</strong> REVIEW | 49 <strong>QHA</strong> REVIEW | 49


TOP DROP<br />

TWO TO THE VALLEY<br />

INDIA PALE ALE<br />

Newstead Brewing<br />

DARK<br />

ALE<br />

White Rabbit<br />

2013 GOLD MEDAL<br />

BORDEAUX<br />

Château Arnaud<br />

2013 GOLD MEDAL<br />

COTES DE BOURG<br />

Château les Joncquets<br />

This is one ripper of<br />

an IPA. As the name<br />

suggests it doesn’t mince<br />

its words. It’s bitter sweet<br />

with a great palate and a<br />

semi-crisp finish. Sweet<br />

caramel, orange and<br />

lime is offset with a super<br />

sharp bitterness thanks to<br />

the US west coast hops.<br />

It also packs a nice little<br />

punch with the ABV at<br />

5.9%.<br />

Smooth, rich, maltdriven<br />

beer full with<br />

dark chocolate, subtle<br />

caramel and toffee notes<br />

and an espresso like<br />

bitterness to finish. It won<br />

a gold medal at the 2010<br />

Australian International<br />

Beer Awards, which<br />

underlines its cred. A nice<br />

pairing with a juicy big rib<br />

eye steak.<br />

This wine has a deep<br />

ruby colour with violet<br />

highlights. The nose<br />

lets out a few notes of<br />

red fruits and spices.<br />

Volume in the mouth, soft<br />

tannins, persistent fruity<br />

sensations. This wine<br />

is perfect with both red<br />

and white meats, game<br />

and cheese. 65% Merlot,<br />

30% Cabernet Franc, 5%<br />

Cabernet Sauvignon<br />

This wine reveals a dark<br />

and deep color. The nose<br />

is characterised by subtle<br />

flavours of red fruits. We<br />

find aromas of red fruits<br />

on the palate with silky<br />

tannins. Sensational<br />

with red or white meat,<br />

sausages, game and<br />

cheese. 80% Merlot, 20%<br />

Cabernet et Malbec.<br />

<strong>QHA</strong> REVIEW | 50


TOP DROP<br />

THE ITALIAN<br />

BITTER ORANGE<br />

Adelaide Hills Distillery<br />

BOTANICAL<br />

VODKA MARINE<br />

Manly Spirits Company<br />

SPECIAL<br />

CASK<br />

Sullivans Cove<br />

PRIVATE COLLECTION<br />

<strong>2017</strong> BLENDED<br />

SCOTCH WHISKY<br />

John Walker & Sons<br />

For those new to the<br />

world of Italian-inspired<br />

bitter-sweet drinks, the<br />

Italian is a great Australian<br />

spin on this aperitif<br />

designed to stimulate<br />

one’s appetite and prep<br />

your palate. Marrying a<br />

unique blend of herbs<br />

and South Australian<br />

Riverland grown oranges<br />

together with some more<br />

traditional ingredients its a<br />

different spin on this ageold<br />

traditional recipe. The<br />

palate is deliciously bitter,<br />

fresh and obviously citrus<br />

driven with hints of dried<br />

spice: gentle cinnamon<br />

and cloves.<br />

After a recent medal haul<br />

at the 17th San Francisco<br />

World Spirits Competition<br />

and the <strong>2017</strong> Australian<br />

Distilled Spirits Awards,<br />

the Manly Spirits Co.<br />

has recently launched a<br />

range of premium spirits,<br />

one being their Marine<br />

Botanical Vodka. Far<br />

removed from flavoured<br />

vodkas with artificial<br />

flavourings this features<br />

local, sustainably sourced<br />

and foraged marine<br />

botanicals such as sea<br />

parsley and sea cast<br />

kelp. Funky, savoury and<br />

salty, it’s simply an umami<br />

explosion on the palate.<br />

With the limited release<br />

coming out in May, one<br />

could anticipate the<br />

Tasmanian distillery’s<br />

first new single malt<br />

expression in a decade<br />

would be popular. Indeed<br />

it has already sold out.<br />

Special Cask comes<br />

from a 300 litre French<br />

Oak barrel previously<br />

used to mature Australian<br />

Chardonnay as opposed<br />

to the distillery’s regular<br />

French and American oak<br />

offerings. This whisky has<br />

matured for just under<br />

10 years. You will have to<br />

wait for the next batch to<br />

find out what it’s like.<br />

This is the fourth<br />

bottling in the Private<br />

Collection range from<br />

John Walker & Sons,<br />

the premium branch<br />

of the popular Johnnie<br />

Walker Scotch brand.<br />

It’s a sumptuous whisky,<br />

rich and complex with<br />

a light sweetness that’s<br />

the result of combining<br />

three unique blends, each<br />

selected for their ability<br />

to display different oak<br />

characteristics: American<br />

oak casks for creamy<br />

toffee and soft spice<br />

notes; refill oak casks<br />

for Highland & Speyside<br />

distillery characters<br />

to shine.<br />

<strong>QHA</strong> REVIEW | 51


WINE<br />

with John Rozentals<br />

ELIZABETH BOUZOUDIS...THERE ARE DEFINITE SIGNS<br />

OF A WINE INDUSTRY RECOVERY<br />

The latest annual Australian and New Zealand Wine<br />

Industry Directory — the 35th published by Winetitles<br />

Media — reveals positive signs of industry recovery<br />

despite a decline in the number of Australian wineries<br />

to 2394 in 2016 from 2468 in 2015.<br />

The directory’s data shows wine exports increased in<br />

2016, rising by 11.4 per cent to almost $2.11 billion,<br />

again led in volume of wine produced by Accolade<br />

Wines. Treasury Wine Estates remains top of the list for<br />

the value of wine exports.<br />

Total revenues of the top 20 wine producers increased<br />

by 9 per cent or $345 million to an estimated $4066<br />

million in the year to June. Growth in revenues was<br />

concentrated among the top five — Treasury Wine<br />

Estates, Pernod Ricard, Winemakers, Accolade Wines,<br />

Casella Wines and Australian Vintage, although 95 per<br />

cent of the top 20 reported an increase in sales.<br />

Other industry sources reveal growth in grape prices<br />

and wine sales. The Winemakers’ Federation of<br />

Australia calculated the average grape price per tonne<br />

purchased was $529, up 14 per cent from $463 in<br />

2015. This figure is the highest since 2009 and above<br />

the average price for the past five years of $477 per<br />

tonne.<br />

Elizabeth Bouzoudis, managing editor of the Directory,<br />

said there are definite signs of an industry recovery.<br />

“With prices, production and exports increasing two<br />

years in a row, the industry is showing positive trends,”<br />

she said.<br />

Elizabeth Bouzoudis<br />

“While there was consolidation of winery numbers and<br />

grape producers, free trade agreements with China,<br />

Japan and South Korea are contributing factors in<br />

increased export sales.<br />

“With the price growth per tonne for grapes recording<br />

above-average gains for the popular varieties —<br />

chardonnay up 21 per cent, cabernet sauvignon up 17<br />

per cent and shiraz up 14 per cent — this may lead to<br />

a further shift of plantings away from the less popular<br />

varieties that under-performed the average.”<br />

Phone Winetitles Media on 08 8369 9500 or visit<br />

www.winetitles.com.au.<br />

TOP SHELF<br />

with John Rozentals<br />

DEAKIN<br />

ESTATE 2016<br />

Cabernet Sauvignon<br />

DEAKIN<br />

ESTATE 2016<br />

Shiraz<br />

DEAKIN<br />

ESTATE 2016<br />

Moscato<br />

<strong>QHA</strong> REVIEW | 52<br />

Like the other Deakin<br />

Estate wines reviewed<br />

here, this represents<br />

great value at about $10<br />

a bottle — a nice, firm<br />

dry red with French oak<br />

complexity and<br />

attractive fruit.<br />

The new labelling of this<br />

range celebrates the role<br />

that the Murray River<br />

plays in its production.<br />

This dry red epitomises<br />

the consistency and<br />

efficiency of Australian<br />

wine production.<br />

An unashamedly<br />

commercial style with<br />

low alcohol (just 7<br />

per cent) and plenty<br />

of residual sugar, but<br />

with light-bodied but<br />

excellent fruity muscat<br />

flavour. Serve chilled.


Paul St John-Wood<br />

PUBTALK<br />

The <strong>QHA</strong>’s Bernie Hogan and Damian Steele<br />

dropped by the Sporting Globe Chermside<br />

GREETINGS, SPORTS FANS!<br />

Non-exempt venues within safe night precincts (SNPs)<br />

are now trading under the mandatory ID scanning<br />

legislation. I am amazed by the versatility of operators<br />

who continue to evolve their business to combat<br />

restrictions which arise from an enforced change in<br />

trading conditions. I can only applaud your resilience<br />

and foresight.<br />

ANNUAL LIQUOR LICENSE FEES<br />

A simple courtesy reminder that annual liquor license<br />

fees are due and payable by 31 <strong>July</strong>. Please don’t be<br />

one of the venues caught with unlicensed trade on or<br />

after 1 August. The fines are significant and OLGR are<br />

unsympathetic to the usual excuses of “I forgot”, or<br />

“my dog ate my invoice”.<br />

THE SPORTS LOVER’S PARADISE<br />

Bernie Hogan, Damian Steele and I recently had the<br />

pleasure of visiting The Sporting Globe Chermside,<br />

one of the <strong>QHA</strong>’s newest members. While there<br />

assisting them with implementing DOSAs we thought<br />

it the perfect opportunity to enjoy their hospitality. The<br />

venue has everything for the most ardent sports fans<br />

– giant screens, beer taps in your booth, local and<br />

international broadcasts, an extensive beer range and<br />

delicious American style food offerings. There is even a<br />

TAB for those that like to punt on their sports or races.<br />

If you love your sport like we do this venue really is a<br />

must see.<br />

<strong>QHA</strong> IPSWICH PUBLICANS LUNCH<br />

Thank you to the hoteliers who attended the first <strong>QHA</strong><br />

Ipswich Publicans Lunch at the Prince Alfred Hotel,<br />

Booval - the reigning <strong>QHA</strong> Hotel of the Year. With over<br />

50 attendees, the lunch was thoroughly enjoyable<br />

and provided a valuable networking session between<br />

industry participants. All guests were treated to a<br />

three-course lunch courtesy of PFD Food Services.<br />

Thank you to PFD Food Services, Sirromet, Lion and<br />

CUB for their continued support, and of course to the<br />

Johnson Family at the Prince Alfred Hotel for hosting<br />

the lunch.<br />

WELCOME TO NEW MEMBERS<br />

The <strong>QHA</strong> would like to welcome new members The<br />

Rezz Bar – Cairns, Parkview Tavern – Gordonvale,<br />

Joe’s Grand Hotel – Goomeri, Railway Hotel – Marian,<br />

Dusty Hill Vineyard and The Envy Hotel – Broadbeach.<br />

We wish you every success in your hotel business<br />

endeavours for the remainder of <strong>2017</strong> and beyond.<br />

<strong>QHA</strong> REVIEW | 53


AGE SHOWCASE<br />

A NEW ERA DAWNS FOR<br />

THE AUSTRALASIAN<br />

GAMING EXPO (AGE)<br />

The Australasian Gaming Expo opens this year at<br />

its new permanent home, the ICC Sydney in Darling<br />

Harbour.<br />

The organisers, Gaming Technologies Association, are<br />

very excited about the new location and with the fact<br />

that AGE is the world’s third largest gaming industry<br />

trade show. Requiring 19,000 square metres of floor<br />

space, it is indeed one of the largest trade events in<br />

Australia and easily the largest gaming event in the<br />

Southern Hemisphere. A finalist in last year’s EEAA<br />

Awards for Excellence, the event attracts exhibitors<br />

and visitors from around Australia and internationally.<br />

Through the course of time the AGE has become the<br />

ultimate showplace for new gaming technologies for<br />

casinos, clubs and hotels. The biggest attraction is<br />

the new machines and games from poker machine<br />

suppliers, who look forward to August each year to<br />

unveil their best products.<br />

The Association’s primary members Ainsworth,<br />

Aristocrat, Aruze, Ebet, IGT, Interblock, Konami and<br />

Scientific Games are world’s-best at their trade and<br />

AGE presents a great opportunity for their customers<br />

from around the region to experience the latest,<br />

cutting-edge gaming design and technologies.<br />

New gaming technologies are not the only attraction,<br />

with 250 exhibitors (including over 50 for the first<br />

time) proudly showcasing Audio Visual equipment,<br />

ATM Equipment, Building Services, Cash Handling<br />

& Equipment, Consultancy Services, Entertainment,<br />

Financial Services, Food and Beverage, Furniture,<br />

I.T., Interior Design & Fitout, Marketing Services,<br />

Membership Management, Paging & Communication,<br />

Point of Sale Systems, Retail, Security, Signage &<br />

Displays and Staff Uniforms. So there’s definitely<br />

something for everyone in the hospitality world.<br />

This year the AGE will be running complimentary<br />

seminars for all visitors over the first two days of the<br />

Expo. A highlight is the seminar at 9am on Wednesday<br />

16 August, when financial commentator Michael<br />

Pascoe will chair a panel of Global CEOs from the<br />

<strong>QHA</strong> REVIEW | 55<br />

<strong>QHA</strong> ad VEGAS.indd 1<br />

27/06/<strong>2017</strong> 1:59:24 PM


SHOWCASE<br />

THIS YEAR THE AGE WILL BE RUNNING<br />

COMPLIMENTARY SEMINARS FOR ALL VISITORS<br />

OVER THE FIRST TWO DAYS OF THE EXPO.<br />

<strong>QHA</strong> REVIEW | 56<br />

gaming industry. When visitors register on-line to<br />

attend the event, they’re also offered the opportunity<br />

to register for any seminars they wish to attend.<br />

This year’s AGE will be the biggest, brightest, most<br />

entertaining event since it started 28 years ago.<br />

The exhibition is open from 10am on Tuesday 15,<br />

Wednesday 16 and Thursday 17 August and closes at<br />

5pm on the Tuesday and Wednesday (closes at 3pm<br />

on the Thursday).<br />

More information and visitor registration are available<br />

online at www.austgamingexpo.com or call the<br />

Gaming Expo Help Line on 02 9211 7430.


AGE SHOWCASE<br />

AINSWORTH -<br />

A WINNING EDGE<br />

Ainsworth Game Technology will display a<br />

comprehensive portfolio of gaming solutions designed<br />

to provide “A Winning Edge” at the Australasian<br />

Gaming Expo (AGE) <strong>2017</strong>.<br />

TRANSFORMATIVE GAMES AND INNOVATIVE<br />

CABINETS ENHANCE PLAYER EXPERIENCE<br />

Ainsworth will feature its newest gaming platforms and<br />

game content to provide your venue with “A Winning<br />

Edge”.<br />

The company will reveal the A600® EVO, a dual<br />

23.8” HD screen cabinet with a black trim surface,<br />

pinstripe-edge and dynamic game-driven lighting, LED<br />

button panel with mechanical bash and a 21.5” digital<br />

topper. The cabinet is ready to run new premium titles<br />

such as Firepower and Big Hit Bonanza as well as<br />

a back catalogue of A600® games.<br />

Ainsworth’s multi-game multi-denom range will expand<br />

with Multiplay Treasures, Multiplay Fire Star, Triple<br />

Shot King Spin, Multiplay Mustang Series and<br />

more titles are due for release in <strong>2017</strong>.<br />

Ainsworth will demonstrate a wealth of titles in the<br />

legacy Double Shot®, Quad Shot®, Triple Shot and<br />

High Denom line of games.<br />

Ainsworth will be highlighting innovative content for the<br />

A640®, including Stacked Up and the new licensed<br />

product PAC-MAN EDITION<br />

Ainsworth recently announced that the company’s new<br />

PAC-MAN EDITION game will make its Australasian<br />

debut at AGE <strong>2017</strong>. The iconic PAC-MAN character is<br />

one of the most recognisable figures in arcade game<br />

history and was the basis for the most successful<br />

arcade game of all time. Now, PAC-MAN will arrive on<br />

club floors later this year on the new A640® cabinet.<br />

The title provides all-recognisable PAC-MAN sounds<br />

and imagery loved by people across the globe.<br />

PAC-MAN EDITION is the first offering as part of a<br />

strategic partnership between Ainsworth and BANDAI<br />

NAMCO Entertainment Inc.<br />

PAC-MAN EDITION offers players all the excitement<br />

of the classic arcade game. The game features a<br />

thrilling free games feature, a Wheel Spin feature and a<br />

progressive jackpot. Throughout the game, PAC-MAN<br />

makes appearances offering players wilds and other<br />

fun ways to win.<br />

Many other highly entertaining A640® products will be<br />

prominently featured at AGE including Sky High Link,<br />

Sky High Jackpots, Players Paradise Gold, King<br />

Kong, Double Shot Duo Fortune and Double Shot<br />

Wonders.<br />

“I’m extremely proud of our latest product line-up<br />

and our continued commitment to delivering industryleading<br />

games that will be showcased at AGE. It’s<br />

exciting times for Ainsworth and I’m confident that<br />

our industry partners will not be disappointed.” said<br />

Ainsworth’s CTO Kieran Power.<br />

To make your experience at the AGE memorable, drop<br />

by the Ainsworth Stand 900 and have the Ainsworth<br />

team present their latest star attractions together. For<br />

more information, jump on their website www.agtslots.<br />

com.au or alternatively contact your local Sales<br />

Executive on (02) 9739 8000.<br />

<strong>QHA</strong> REVIEW | 57


AGE SHOWCASE<br />

THE AUSTRALASIAN GAMING EXPO<br />

IS LESS THAN A MONTH AWAY<br />

<strong>QHA</strong> REVIEW | 58<br />

With the Australasian Gaming Expo less than a<br />

month away, SG Gaming is enjoying great success<br />

with Locked & Loaded the standalone version of the<br />

popular Lock It Link series and with a licensed game<br />

from Hasbro, MONOPOLY GRAND HOTEL©.<br />

First shown at the AHG show in Brisbane, Monopoly<br />

Grand Hotel has made a commanding entrance into<br />

the Queensland market . This iconic board game that<br />

has been part of popular culture for over 82 years has<br />

taken on a new lease of life as a four-level standalone<br />

progressive stylishly combining proven game dynamics<br />

and memorable elements of the original board game.<br />

Vice President of Sales & Marketing Russel Gartner<br />

explained that Monopoly Grand Hotel’s success could<br />

be attributed to a well-developed game strategy.<br />

“The key to the successful application of licensed<br />

brands is to start with a great game model and then<br />

complement it with a theme that will both highlight<br />

what is good about the game and enhances the<br />

playing experience. We recognise that the market<br />

has had varied experiences with licensed brands in<br />

recent years, however, Monopoly Grand Hotel is the<br />

testament that the right brands, when well-executed,<br />

can be a popular addition to the gaming floor and<br />

inspire innovation in game design.”<br />

To complement this new licensed brand game, both<br />

the recent additions to the Locked & Loaded & Lock It<br />

Link series, Piggy Bankin’ and Huff N Puff, have added<br />

some serious weight to SG’s game library. “These two<br />

product lines have been a terrific success in their own<br />

right over the past 18 months. Introducing players<br />

to top titles like Cats, Hats & More Bats and Eureka<br />

Reel Blast, both the link and standalone progressive<br />

versions continue to deliver strong performance in<br />

clubs and hotels as well as being a platform for<br />

SG’s game design teams to introduce innovative<br />

and entertaining new features.<br />

Further buoyed by their current run and in anticipation<br />

of releasing some sensational new products<br />

throughout the second half of this year, the SG<br />

Gaming team’s focus is now firmly on the Australasian<br />

Gaming Expo in August. “We’re certainly excited to be<br />

heading back to Darling Harbour this year at the new<br />

Sydney International Convention Centre and without<br />

giving anything away just yet, it’s going to be fantastic.”<br />

You can see SG Gaming at the Australasian Gaming<br />

Expo Stand 190 or for more information on products<br />

contact the Queensland Office on (07) 3458 9180.


AGE SHOWCASE<br />

AN EYE ON INNOVATION<br />

TO CREATE GREAT<br />

GAMING EXPERIENCES<br />

At Aristocrat, we are passionate about fostering a<br />

culture of innovation to create the world’s greatest<br />

gaming experience, every day. Our industry is evolving<br />

with rapid technological advancement and player<br />

expectations; relying on thought-leaders to drive<br />

innovation and industry sustainability.<br />

This year at AGE we invite you to “curve your<br />

thinking” around the possibilities of games, cabinets,<br />

technology, and the future of the gaming industry.<br />

Immerse yourself in our diverse portfolio that illustrates<br />

both choice and flexibility for your venue including<br />

cross-cabinet compatible content, venue configurable<br />

platforms and a range of commercial options that are<br />

accommodating to your strategy. Aristocrat’s industry<br />

partners are essential to bringing our unique gaming<br />

ideas to life and will feature in a variety of areas on our<br />

stand this year.<br />

To ensure you have the best performing products on<br />

your floor at all times, our portfolio strategy focuses<br />

on three key areas; content, configurability and<br />

compatibility. Challenge the way you think about<br />

content with our extensive library that offers more<br />

choice, more flexibility and more to experience. Feel<br />

confident that our portfolio encompasses a holistic<br />

multi-cabinet strategy, facilitating cross compatible<br />

content as well as targeted configurability for your<br />

venue.<br />

The hold ‘n’ spin category has had exponential<br />

growth over the past few years so you can expect<br />

to see a strong presence from top performers,<br />

Lightning Link and Dragon Link. Check out the<br />

latest Dragon Link iterations, Spring Festival and<br />

Peacock Princess, on the stand. At AGE, we will<br />

be showcasing a suite of never-before seen products.<br />

Curve your thinking around scalable bonus prizes<br />

with Welcome to Fantastic Jackpots, offering a<br />

differentiated experience that features 11 unique bonus<br />

prizes that scale to denomination. Mighty Coins,<br />

launching in two standalone progressive titles, will be<br />

our newest addition within the hold ‘n’ spin segment.<br />

Aristocrat is committed to continuously evolving our<br />

hardware and platform solutions and we are beyond<br />

excited to unveil the brand-new Helix XT cabinet at<br />

the show. The Helix XT boasts a seamless portrait<br />

gaming experience with a curved, 4K HD screen<br />

resolution and exciting game driven LCD topper<br />

capability. Some notable Helix XT titles include More<br />

More Chilli and More More Hearts reinvigorated<br />

for the modern player, and Pure Cash; Aristocrat’s<br />

dedicated multi-mid denomination standalone<br />

progressive range. Player’s Choice Opal Edition will<br />

make its debut on our stand this year with 7 different<br />

pack configurations available across Helix, Helix+,<br />

Arc & the new Helix XT. We are sure your player’s<br />

will love the variety and wide range of Helix XT<br />

support titles that will be launching this year and<br />

beyond.<br />

Aristocrat facilitates a culture of innovation and<br />

welcomes our top industry talent to curve their<br />

thinking through our Think Bigger initiative; Aristocrat’s<br />

innovation accelerator. This industry leading initiative<br />

is dedicated to challenging our people to think outside<br />

the box and let their imagination run wild in creating<br />

revolutionary ideas that will change the gaming<br />

industry. On the stand, you’ll have the opportunity to<br />

immerse yourself in a range of experiences that were<br />

outcomes of our 2016 Think Bigger program.<br />

So, join Aristocrat in curving your thinking at AGE this<br />

year as we lead new thought, inspire innovation and<br />

partner with you. We look forward to strengthening<br />

our relationships with our customers even further and<br />

gaining your valuable feedback on our portfolio. See<br />

you at the show!<br />

<strong>QHA</strong> REVIEW | 59


AGE SHOWCASE<br />

KONAMI LIGHTS<br />

UP THE AGE<br />

<strong>QHA</strong> REVIEW | 60<br />

Konami will be showcasing their latest slot platforms<br />

and designs at the forthcoming AGE.<br />

Highlights include the latest jackpot progressive<br />

series, Cash Hurricane with three game titles: Duo<br />

Charms, Eye of the Amazon and Tiki Charms. These<br />

three unique game concepts feature a wide range<br />

of hit rates and volatility; multi-denomination; three<br />

jackpot progressives and two bonus prizes, plus it<br />

has frequent mini prizes, extra spins and mystery<br />

multipliers.<br />

Hot on the heels of another of Konami’s top performing<br />

games in the market, Casino Cruise, which is currently<br />

achieving 200% of the floor average in Queensland,<br />

they will also showcase Paris Moonlight Jackpots.<br />

With a distinctive Paris theme, of course, this game is<br />

an evolution of the successful Casino Cruise Jackpots.<br />

Available in one and two cent denominations with two<br />

jackpot progressives, players can win up to 40 Free<br />

Spins.<br />

Research and development will continue to be a<br />

driving force going forward for Konami to grow their<br />

core business as well as their vision. One such area<br />

is in relation to skill-based gaming products, some of<br />

which feature musical-rhythmic elements, that should<br />

appeal to millennials. This and much more will be<br />

discussed and on show at the AGE so make sure to<br />

visit the Konami stand.<br />

Also on display at the Konami stand:<br />

LUCKY STAKES<br />

• Two game titles: Lucky Stakes Royale, Lucky<br />

Stakes Carnivale<br />

• Casino themed<br />

• Multi-denomination (1c, 2c, 5c, 10c)<br />

• Two jackpot progressives and two bonus prizes<br />

• During the Free Games Feature, Coins (Wild<br />

Symbol) flip up to top screen awarding players<br />

credit prizes, bonus prizes and jackpots<br />

• Lucky Stakes Super Spin plays at the end of Free<br />

Games, awarding one spin utilising all the Coins /<br />

Wild Symbols accumulated during the Free Spins<br />

• Classic slot play with medium - high volatility and<br />

big hits<br />

CASH GALAXY<br />

• Two game titles: Dragon Flame, Lucky Spell<br />

• Multi-denomination (1c, 2c, 5c, 10c)<br />

• Two unique game concepts<br />

• Two jackpot progressives and two bonus prizes<br />

• Modern graphics and fantasy theme<br />

• Three stage bonus feature with an increasing multiplier<br />

• Interactive game play with animations


TIMBER SHOWCASE<br />

INNOVATIVE TIMBER SOLUTIONS<br />

With an impressive history of signature projects,<br />

Kennedy’s timbers are in high demand across the<br />

commercial building industry. A natural alternative to<br />

conventional building products, Kennedy’s provide the<br />

architect, designer, shop fitter and builder with a full<br />

spectrum of timber design possibilities.<br />

All timber is milled, kiln-dried and precision profiled<br />

within their state-of-the-art production facility. It is<br />

one of the reasons why Kennedy’s are so confident<br />

in supplying a world class product of the highest<br />

standard that is rarely matched. Being in control of the<br />

full production line also ensures the timely delivery of<br />

timber and that the finished product marries the<br />

design intent.<br />

Their extensive range of timber comes in various<br />

structural grades, species, finishes and products:<br />

STAIRS AND TREADS<br />

Fabricated and/or solid timber stair componentry<br />

is available, precision profiled to length, width and<br />

thickness to suit internal and external applications.<br />

SEASONED STRUCTURAL TIMBERS<br />

Well seasoned, high strength, high durability timbers<br />

can provide the perfect solution for applications where<br />

both strength and durability are required.<br />

BESPOKE JOINERY<br />

Whether it is a single bar top or a suite of custom<br />

furniture, Kennedy’s bespoke range of joinery products<br />

are custom made, in-house by expert craftsman.<br />

POSTS AND BEAMS<br />

Massive and magnificent these old timbers have<br />

immense structural integrity and can be left in their<br />

original rustic and rugged form or hand brushed to<br />

reveal the patina generations of prior use has enriched.<br />

SPECIALISED TIMBER FABRICATION<br />

Kennedy’s are well versed in providing the ideal timber<br />

fabrication option from laminated boxed posts and<br />

beams through to custom machined timber features<br />

for either external or internal use.<br />

www.kennedystimbers.com.au<br />

CUSTOM MILLED FLOORING<br />

Developed in-house, Kennedy’s flooring provides yet<br />

another quality, sustainable building material.<br />

INTERIOR AND EXTERIOR CLADDING<br />

With varying profiles that allow the cladding to be<br />

installed vertically, horizontally or at an angle, the<br />

design applications are endless.<br />

COMMERCIAL DECKING<br />

With more than 30 different profiles and sizes available,<br />

Kennedy’s offer the ideal timber product for any<br />

decking application.<br />

<strong>QHA</strong> REVIEW | 61


TRADE DIRECTORY<br />

CASINO CONSOLES<br />

Footrest, slimline and cashless bases<br />

available. Casino Consoles, the only<br />

name you need when it comes to<br />

professional poker machine bases<br />

and screening.<br />

P: 07 3890 2969<br />

www.casinoconsoles.com.au<br />

COMMERCIAL FITOUTS<br />

Bars, Clubs, Cafes, Restaurants.<br />

Specialists in unique and premium<br />

nationwide commercial fit-outs for<br />

clubs, bars, cafes and restaurants.<br />

P: 1300 426 637 (1300 HAMMER)<br />

E: sales@clubbarconcepts.com.au<br />

www.clubbarconcepts.com.au<br />

SCIENTIFIC GAMES<br />

This new generation of exciting game<br />

content draws on the strength of<br />

Scientific Games to create one of the<br />

most dynamic game libraries in the<br />

market.<br />

P: 07 3458 9180<br />

www.sggaming.com/australia<br />

REFRIGERATION SYSTEMS<br />

Time to upgrade your beverage and refrigeration systems?<br />

Call us for expert advice and all your requirements including:<br />

Quality beer dispensing equipment | Ice machines |<br />

Refrigeration | Custom solutions for all venue sizes | AS5034<br />

Compliancing | Sales, Installation, 24/7 Service.<br />

Phone: 07 3422 0011 www.allsocool.com.au<br />

BEER DISPENSING SYSTEMS - Sales - Service - Installation<br />

Refrigeration | Glycol Equipment | Beer Gas Equipment<br />

| Beerline Cleaning | Electronic Spirit Dispensers | 24/7<br />

Maintenance, Servicing and Repairs. Australia’s largest<br />

manufacturer, installer and suppler to beer dispensing<br />

equipment. Proudly Australian Owned and Operated.<br />

5 Holden Street, Woolloongabba, QLD 4102<br />

Phone: 07 3421 5200 www.andale.com.au<br />

<strong>QHA</strong> REVIEW | 62<br />

PRESTIGE GAMING STOOLS<br />

Comfort at Play<br />

Karo Australia Pty Ltd<br />

P: 02 9980 1431<br />

E: info@karo.com.au<br />

www.karo.com.au<br />

DOWNTOWN DOMESTICS<br />

Too busy to get domestic?<br />

Window cleaning | Building washing<br />

Housekeeping | Carpet / Upholstery<br />

Cleaning | Bond / Spring cleaning |<br />

Emergency cleaning | Pest control.<br />

P: 1300 386 963<br />

www.downtowndomestics.com<br />

CITY PROPERTY SERVICES<br />

Over 25 years of commercial cleaning<br />

services | Compliant with ISA 9001<br />

| Quality assurance | EcoClean<br />

Certified using environmentally<br />

friendly products | Free quotations.<br />

P: 07 3391 2005<br />

www.citypropertyservices.com


TRADE DIRECTORY<br />

PROUD PLATINUM PARTNERS OF THE <strong>QHA</strong>.<br />

COMPLETE FACILITY MANAGEMENT SPECIALISTS<br />

Brisbane | Gladstone | Gold Coast | Sunshine Coast |<br />

Mackay | Toowoomba | Townsville | Wide Bay. Hospitality<br />

cleaning specialist, Hotel refurbishments, Lawns & ground<br />

maintenance, Property & asset management, High pressure<br />

cleaning/ non slip solution specialists.<br />

P: 1800 262 637<br />

www.cmbm.com.au<br />

GLASS RECYCLING MANAGEMENT<br />

Save time, space, money, people and the environment.<br />

Reduce bottle noise inside and outside your venue, Improve<br />

workplace health and safety, Reduce space needed for glass<br />

waste bins, Save money on your current waste charges<br />

Free trial call 1300 306 039 E: info@bottlecycler.com<br />

www.bottlecycler.com<br />

INTEGRATED POS SOLUTIONS<br />

As used by Award Winning Hotels. New Compact<br />

10” Touch Screens available. 10” & 15” Hotel and Bar<br />

POS Solutions.<br />

P: 1300 BIZSTAR 1300 249 782<br />

E: reg@bizstar.com.au<br />

www.uniwell4pos.com.au to find out more.<br />

PUBLIC<br />

NOTICE SIGNS<br />

PUBLIC NOTICE SIGNS<br />

For all Gaming and Liquor Notice of Application signage in<br />

compliance with Act. Please phone for a free quotation to<br />

create, install, remove, sign on your site.<br />

P: 07 3862 2426<br />

E: veronica@publicanoticesigns.com.au<br />

MARKET LEADING BRANDS IN EQUIPMENT<br />

No matter the size, shape or demands placed on your<br />

business, we have the ability to deliver equipment that is<br />

functional, adaptable and reliable. Convotherm, Waldorf,<br />

Waldorf Bold, Turbofan, Washtech.<br />

Phone: 1800 023 953 E: info@moffat.com.au<br />

Service department: 1800 622 216<br />

<strong>QHA</strong> REVIEW | 63


<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />

<strong>QHA</strong> PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY.<br />

THE BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE <strong>QHA</strong> ENCOURAGES<br />

MEMBER HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A <strong>QHA</strong><br />

PARTNER OR CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, <strong>QHA</strong> INDUSTRY ENGAGEMENT MANAGER ON (07) 3221 6999.<br />

<strong>QHA</strong> REVIEW | 64<br />

ACCOUNTING/ TAX<br />

FTI Consulting<br />

Ph: 07 3225 4900<br />

www.fticonsulting.com<br />

Hanrick Curran -<br />

Chartered Accountants<br />

Ph: 07 3218 3900<br />

www.hanrickcurran.<br />

com.au<br />

HLB Mann Judd -<br />

Chartered Accountants<br />

Ph: 07 3001 8800<br />

www.hlb.com.au<br />

McGrath Nicol<br />

Ph: 07 3333 9800<br />

www.mcgrathnicol.com<br />

PJT Accountants &<br />

Business Advisors<br />

Ph: 07 5413 9300<br />

www.pjtaccountants.com.au<br />

Professional Client Services<br />

(QLD) P/L- Accountants &<br />

Business Advisors<br />

Ph: 07 3209 4452<br />

www.pcsqld.com.au<br />

Prosperity Advisers QLD<br />

Ph: 07 3007 1971<br />

www.prosperityadvisers.<br />

com.au<br />

ARCHITECTS /<br />

REFURBISHMENT/<br />

RECONSTRUCTION /<br />

REPAIRS<br />

Brand & Slater<br />

Architects P/L<br />

Ph: 07 3252 8899<br />

www.brandandslater.<br />

com.au<br />

Club Bar Concepts<br />

Ph: 1300 426 637<br />

clubbarconcepts.com.au<br />

Darren S Dickfos Architects<br />

Ph: 07 3358 1786<br />

Web: www.ddarchitects.<br />

com.au<br />

Hot Concepts Design and<br />

Construction<br />

Ph: 07 3277 7740<br />

www.hotconcepts.com.au<br />

One Alliance Project<br />

Consulting<br />

Ph: 1300 853 123<br />

www.oneallianceprojects.<br />

com.au<br />

Paynter Dixon - Design &<br />

Construction<br />

Ph: 07 3368 5500<br />

www.paynter.com.au<br />

Rohrig Hospitality<br />

Ph: 07 3257 4411<br />

www.rohrlg.com.au<br />

Unita Group<br />

Ph: 1300 659 399<br />

www.unita.com.au<br />

BEVERAGES<br />

Accolade Wines,<br />

Ph: 07 3252 7933<br />

www.accolade-wlnes.<br />

com<br />

Asahi Premium<br />

Beverages<br />

Ph: 07 3868 2388<br />

www.schweppes.com.au<br />

Brown-Forman<br />

Australia P/L<br />

Ph: 07 3010 2000<br />

www.brown-forman.com<br />

Carlton & United<br />

Breweries<br />

Ph: 07 3666 4104<br />

www.cub.com.au<br />

Coca-Cola Amatil<br />

Ph: 13 26 53<br />

www.ccamatil.com<br />

Diageo<br />

Ph: 07 3257 0800<br />

www.diageo.com<br />

Lion<br />

Ph: 07 3361 7400<br />

www.lion-nathan.com.au<br />

Liquor Marketing Group<br />

Ph: 07 3246 5272<br />

www.bottlemart.com.au<br />

Red Bull Australia<br />

Ph: 02 9023 2892<br />

www.redbull.com.au<br />

Samuel Smith & Son<br />

Ph: 07 3373 5777<br />

www.samsmith.com<br />

Sirromet Wines<br />

Ph: 07 3206 2999<br />

www.sirromet.com<br />

Treasury Wine Estates<br />

Ph: 03 9685 8000<br />

www.treasurywineestates.<br />

com<br />

EDUCATION, TRAINING<br />

& EMPLOYMENT<br />

Availio<br />

Ph: 07 3218 3900<br />

www.hanrickcurran.com.au<br />

Best Security - Security<br />

and Training<br />

Ph: 07 3212 8460<br />

www.bestsecurlty.net.au<br />

Foundation Education<br />

Ph: 1300 130 157<br />

www.foundationeducation.<br />

com.au<br />

Frontier Leadership<br />

Ph: 0423 097 246<br />

www.frontierleadership.edu.au<br />

Industry Graduates<br />

Ph: 1300 038 000<br />

www.industrygraduates.com<br />

Nystrom Relief Managers<br />

Ph: 0487 205 285<br />

www.nystromreliefmanagers.<br />

com.au<br />

Professional Hospitality<br />

Ph: 07 3160 8132<br />

www.professionalhospitality.<br />

com.au<br />

Sidekicker<br />

Ph: 1300 098 375<br />

www.sidekicker.com.au<br />

St John Ambulance Australia<br />

Ph: 07 3253 0552<br />

www.stjohnqld.com.au<br />

ENERGY GAS/POWER<br />

ELGAS<br />

Ph: 131161<br />

www.elgas.com.au<br />

Leading Edge Energy<br />

Ph: 1300 852 770<br />

www.leadingedgeenergy.<br />

com.au<br />

Make It Cheaper<br />

Ph: 1300 957 721<br />

www.makeitcheaper.com.au<br />

TransTasman Energy Group<br />

Ph: 1300 118 834<br />

www.tteg.com.au<br />

INANCES, BANKING,<br />

INSURANCE &<br />

INVESTMENTS<br />

AON Risk Services -<br />

<strong>QHA</strong> Insurance Brokers<br />

Ph: 07 3223 7512<br />

www.aon.com.au<br />

Ausure Insurance Brokers<br />

SEQ<br />

Ph: 1300 450 663<br />

www.ausureseq.com.au<br />

Banktech<br />

Ph: 1800 080 910<br />

www.banktech.com.au<br />

Bepoz Retail Solutions<br />

Ph: 1300 023 769<br />

www.bepoz.com.au<br />

BUPA - health insurance<br />

Ph: 134135<br />

(quote ID 2109197)<br />

www.bupa.com.au<br />

CashPoint Payment Solutions<br />

Ph: 1300 286 626<br />

www.cashpoint.com.au<br />

Green Finance Group<br />

Ph: 0457 883 700<br />

www.greenfinancegroup.<br />

com.au<br />

Hanrick Curran –<br />

Chartered Accountants<br />

Ph: 07 3218 3900<br />

www.hanrickcurran.com.<br />

au<br />

lnCash ATMS<br />

Ph: 1300 800 660<br />

www.incash.com.au<br />

Integrity Corporate Finance<br />

Ph: 02 9268 3088<br />

www.integrityfinancegroup.<br />

com.au<br />

Silverchef<br />

Ph: 07 3335 3392<br />

www.silverchef.com.au<br />

St. George Corporate &<br />

Business Bank<br />

Ph: 07 3232 8911<br />

www.stgeorge.com.au/<br />

corporate-business<br />

Westpac Banking<br />

Corporation<br />

Ph: 07 3350 7750<br />

www.westpac.com.au<br />

FOOD & ASSOCIATED<br />

BUSINESSES<br />

Bitesize Coffee Treats<br />

Ph: 02 9723 6500<br />

www.bitesizecoffeetreats.com<br />

PFD Food Services<br />

Ph: 07 3906 9726<br />

www.pfdfoods.com.au<br />

GAMING AND RACING<br />

Ainsworth Game<br />

Technology P/L<br />

Ph: 07 3209 6210<br />

www.ainsworth.com.au<br />

Aristocrat Leisure industries<br />

Ph: 07 3801 4444<br />

www.aristocrat.com.au<br />

Bytecraft Systems -<br />

Gaming Machine Service<br />

Ph: 07 3456 3345<br />

www.bytecraft.com.au<br />

Casino Consoles Australia<br />

Ph: 07 3890 2969<br />

www.casinoconsoles.com.au<br />

IGT<br />

Ph: 07 3890 5622<br />

www.igt.com.au<br />

Karo - gaming stools<br />

Ph: 02 9980 1431<br />

www.karo.com.au<br />

Konami Australia<br />

Ph: 02 9666 3111<br />

www.konamiaustralia.com.au


<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />

Max Queensland<br />

Ph: 07 3637 1235<br />

www.maxgaming.com.au<br />

Recharge DJs<br />

Ph: 1300 836 832<br />

www.rechargedjs.com<br />

<strong>QHA</strong> PLATINUM PARTNERS<br />

National Poker League<br />

Ph: 02 9662 2023<br />

www.npl.com.au<br />

Sky Channel<br />

Ph: 07 3228 6344<br />

Freecall: 1800 251 710<br />

www.skychannel.com.au<br />

Scientific Gaming<br />

Ph: 02 9773 0299<br />

www.scientiflcgames.com<br />

HOTEL & BAR SUPPLIES<br />

Tabcorp Keno<br />

Ph: 07 3243 4113<br />

www.tabcorp.com.au<br />

UBET<br />

Ph: 07 3637 1370<br />

www.ubet.com<br />

Andale Beverage Systems<br />

Ph: 07 3421 5200<br />

www.andale.com.au<br />

Ausworld Commercial<br />

Furniture & Design<br />

Ph: 0409 264 212<br />

www.ausworldfurniture.com.au<br />

<strong>QHA</strong> DIAMOND PARTNERS<br />

HOSPITALITY<br />

CONSULTANTS<br />

Commercial Licensing<br />

Specialists<br />

Ph: 07 5526 0112<br />

www.clslicensing.com.au<br />

BOC Limited -Gas/<br />

Reticulation Supply<br />

Ph: 07 3212 4322<br />

www.boc.com.au<br />

Hunter Technologies<br />

Ph: 1300 693 357t<br />

www.cellarcontrol.com.au<br />

<strong>QHA</strong> GOLD PARTNERS<br />

DWS Hospitality<br />

Specialists<br />

Ph: 07 3878 9355<br />

www.dws.net<br />

HOTEL BROKERS /<br />

REAL ESTATE /<br />

PROPERTY VALUERS<br />

Graham Brown - Liquor<br />

& Gaming Licences<br />

Ph: 07 3300 1578<br />

CBRE Brokers<br />

Ph: 0456 000 880<br />

www.cbrebrokers.com<br />

Professional Hospitality<br />

Ph: 07 3160 8132<br />

www.professionalhospitality.<br />

com.au<br />

Silver Chef<br />

Ph: 07 3335 3392<br />

www.silverchef.com.au<br />

HOTEL ENTERTAINMENT<br />

Knight Frank Australia<br />

Ph: 07 3246 8888<br />

www.knightfrank.com.au<br />

Knight Frank Valuations<br />

Ph: 07 3193 6800<br />

www.knightfrank.com.au<br />

Landmark White<br />

Ph: 07 3226 0002<br />

www.landmarkwhite.com.au<br />

Fox Sports<br />

Ph: 0403 061 412<br />

www.foxsports.com.au<br />

Foxtel for Business<br />

Ph: 1300 720 630<br />

www.austar.com.au<br />

Nightlife - Music & Video<br />

Freecall: 1800 679 748<br />

www.nightlife.com.au<br />

Pro Score - Sporting<br />

Promotions<br />

Ph: 0431 366 800<br />

www.proscore.com.au<br />

MVS National Mackay<br />

Whitsundays<br />

Ph: 07 4847 0737<br />

www.mvsvaluers.com.au<br />

Power Jeffrey & Co -<br />

Hotel Brokers<br />

Ph: 07 3832 6000<br />

www.powerjeffrey.com.au<br />

Ray White Hotels<br />

Ph: 02 8016 3810<br />

www.raywhite.com.au<br />

CRE Brokers<br />

Ph: 0456 000 880<br />

www.crebrokers.com<br />

<strong>QHA</strong> SILVER PARTNERS<br />

Green Finance Group<br />

<strong>QHA</strong> BRONZE PARTNERS<br />

Power Jeffrey and Company<br />

Best Security<br />

Black & White Cabs<br />

Rohrig Group<br />

St George Bank<br />

Red Bull Australia<br />

Brand+Slater Architects<br />

BOC Limited<br />

Paynter Dixon<br />

Prosperity Advisers QLD<br />

<strong>QHA</strong> REVIEW | 65


APPROVED<br />

MANAGER’S<br />

LICENCE<br />

LEGAL<br />

Bennett & Philp Lawyers<br />

Ph: 07 3001 2999<br />

www.bennettphilp.com.au<br />

Commercial Licensing<br />

Specialists<br />

Ph: 07 5526 0112<br />

www.clslicensing.com.au<br />

Corrs Chambers<br />

Westgarth - Lawyers<br />

Ph: 07 3228 9778<br />

www.corrs.com.au<br />

CMBM Facility Services<br />

Ph: 07 3391 1040 /<br />

0419 708 715<br />

www.cmbm.com.au<br />

Just Cleaning<br />

Ph: 07 3348 6770<br />

www.justcleaning.com.au<br />

Tru Security Services<br />

Phone: 0452 377 662<br />

Web: www.trusecurity.com.au<br />

SUPERANNUATION<br />

RESPONSIBLE MANAGEMENT<br />

OF LICENSED VENUES<br />

TRAINING<br />

McMahon Clarke<br />

Ph: 07 3831 8999<br />

www.mcmahonclarke.com<br />

Mullins Lawyers<br />

Ph: 07 3224 0222<br />

Curt Schatz - direct<br />

Ph: 07 3224 0230<br />

www.mullinslaw.com.au<br />

LIQUOR BUYING GROUPS<br />

Big Ass Fans<br />

Ph: 1300 244 277<br />

www.bigassfans.com.au<br />

Hanrick Curran<br />

Superannuation<br />

Ph: 07 3218 3900<br />

www.hanrickcurran.com.au<br />

lntrust Super Fund<br />

Ph: 07 3013 8700<br />

www.intrust.com.au<br />

“HONESTLY THE BEST TRAINING<br />

SESSION! FUN AND LIGHT-HEARTED<br />

WHILE BEING VERY INFORMATIVE AND<br />

KNOWLEDGEABLE. THANKS, <strong>QHA</strong>.”<br />

Liquor Marketing Group<br />

(Bottlemart)<br />

Ph: 1300 733 504<br />

www.bottlemart.com.au<br />

LIQUOR WHOLESALE<br />

GROUPS<br />

TECHNOLOGICAL<br />

PRODUCTS<br />

& SERVICES<br />

Bytecraft Systems<br />

Ph: 07 3456 3345<br />

www.bytecraft.com.au<br />

OTHER COURSES OFFERED:<br />

Online RSA/RSG Training<br />

Gaming Nominee Training<br />

Employment Relations Training<br />

Employment Relations Webinar<br />

ALM (Australian Liquor<br />

Marketers)<br />

Brisbane: Ph: 07 3489 3600<br />

Townsville: Ph: 07 4799 4022<br />

Cairns: Ph: 07 4041 6070<br />

www.almliquor.com.au<br />

PRINTING / GRAPHIC<br />

DESIGN<br />

Easil - Graphic Design<br />

Ph: 1300 032 745<br />

www.easil.com<br />

First2Click<br />

Ph: 1300 765 385<br />

www.unidapsolutions.com.au<br />

JB Hi-Fi Commercial<br />

Division<br />

Ph: 07 3360 9925<br />

www.jbhifi.com.au<br />

QIKID<br />

Ph: 1300 553 256<br />

www.qikid.com<br />

<strong>QHA</strong> REVIEW | 66<br />

Responsible Management of Licensed Venues<br />

Training is a mandatory training requirement<br />

for those applying for a liquor licence, and<br />

applicants for an Approved Manager’s Licence.<br />

Training is offered face to face at regional<br />

centres throughout Queensland.<br />

For more information please contact the<br />

<strong>QHA</strong> Training Centre<br />

Ph: 07 3221 6999 Fax: 07 3221 6649<br />

Email: training@qha.org.au<br />

Web: www.qha.org.au<br />

Platypus<br />

Ph 07 3352 0300<br />

www.platypusgraphics.com<br />

SECURITY / CLEANING<br />

Best Security<br />

Ph: 07 3212 8460<br />

www.bestsecurity.net.au<br />

Cap Security Services Pty Ltd<br />

Ph: 07 3892 7777<br />

www.capsecurity.com.au<br />

City Property Services<br />

Ph: 07 3391 2005<br />

www.citypropertyservices.co<br />

Clear to Work - Police Checks<br />

Ph: 07 3899 1123<br />

www.cleartowork.com.au<br />

Challenger Services Group<br />

Ph: 07 5668 3133<br />

www.csgroup.com.au<br />

Scantek Solutions<br />

Ph: 1300 552 106<br />

www.scantek.com.au<br />

Time Target<br />

Ph: 07 3137 1133<br />

www.timetarget.com<br />

TRANSPORT<br />

A.P. Eagers Limited<br />

Ph: 07 3109 6731<br />

www.apeagers.com.au<br />

Black and White Cabs<br />

Ph: 07 3860 1800<br />

www.blackandwhltecabs.<br />

com.au<br />

WASTE MANAGEMENT<br />

Bottlecycler<br />

Ph: 0434 416 540<br />

www.bottlecyler.com


CURVE YOUR<br />

THINKING<br />

This year at AGE we invite you to “curve your thinking”<br />

around the possibilities of games, cabinets, services,<br />

technology solutions, and the future of the gaming<br />

industry. You can expect to see new hardware and<br />

technology, insight led venue management solutions<br />

and the industry’s most entertaining new content all<br />

on the one stand.<br />

Immerse yourself in our diverse portfolio that illustrates<br />

both choice and flexibility for your venue including<br />

cross-cabinet compatible content, venue configurable<br />

platforms and a range of commercial options that are<br />

accommodating to your strategy. We look forward to<br />

further strengthening our relationships with you and<br />

gaining your valuable feedback on our portfolio.<br />

See you on stand #100<br />

LEADING NEW THOUGHT. INSPIRING INNOVATION. PARTNERING WITH YOU.

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