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One size does not fit all<br />

Unique knowledge<br />

Interest Only Mortgage (Term Expired) customers are very different to<br />

arrears customers. They often have no arrears, no other debts, and in<br />

many cases have a current account with their mortgage lender. As such<br />

the recovery strategies and approach that a Lender adopts needs to be<br />

carefully thought through and be specific to each book but flexible<br />

enough to deal with every customer individually.<br />

<strong>IOM</strong> specialists<br />

We have unique market knowledge and can help Lenders avoid pitfalls<br />

which are not immediately obvious unless you have previously undertaken<br />

this work.<br />

Approach of the FCA<br />

Specific <strong>IOM</strong> Legal issues<br />

Specific <strong>IOM</strong> solutions<br />

Court’s approach and<br />

Futureproofing Risk decisions minimising risk of bad<br />

AVS<br />

court orders<br />

Endowment policies:<br />

Lack of documentation<br />

Deposited, Assigned, Shortfalls. and how to get round it<br />

Multiple accounts<br />

Time orders<br />

Discrimination issues<br />

Debt Pre Action Protocol<br />

Vulnerable customers<br />

Specific <strong>IOM</strong> PR risks<br />

Recognising PRA<br />

FOS complaints<br />

defaulting loans<br />

Hamlins Lender Services department specialises in Interest Only<br />

Mortgage (Term Expired) recoveries. We act for a variety of lenders, from<br />

mainstream to more niche, taking legal proceedings to recover Capital<br />

sums outstanding at the end of the term of the mortgage. Legal<br />

proceedings are only part of the process. We help our clients build their<br />

BAU processes taking into account their regulatory, legal and<br />

commercial obligations to produce a process which creates a seamless<br />

customer journey.<br />

Our approach<br />

We have particular expertise in managing and processing backlog<br />

Interest Only Mortgages cases where Lenders due to Industry and<br />

Regulatory uncertainty have not taken action on cases even though the<br />

term expired some time ago. Based on the data we have, we can analyse<br />

your book and advise on likely recoveries, timescales and costs. We<br />

believe this is unique in the industry.

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