inno draft

Innovation Report
6 th edition, August 2017
Topics:
On the House
Banking News BCR
Biometrics in Banking
Customer Experience
Competition Monitoring
News from ERSTE Group
Powered by BCR, Digital Banking Team

On the house digital news (BCR)
eDays - New visits in the network to digitalize collegues and clients
At the last year’s digital roadshow in the network was very well received
by both colleagues and clients, the Digital team and the Card’s team
started another round of visits in June this year.
16 full day spent into the network meeting over 100 colleagues from 12
BCR branches, located in 8 cities around the country.
With an improved concept aimed to cover a larger number of branches,
the main objectives of the Digital Team were to:
• Interact with cliens and gather valuable and useful feedback, to be
used in further improving our digital offering
• Increase awareness on the BCR digital
Meet the eXperts
Meet the eXperts is one of the most important digital events in BCR, a conference providing useful insight for all digital innovators.
Inspiring, alive, positive, different – these are the words that could get close to describing the general mood at the most important
digital event of this year.
Main ideas from the event:
• The goal of LED is to change clients perception and reveal the power of Digital BCR
• Being part of a digital community means to extend your passion outside work and
speak about the importance of remote banking including to friends and family.
• More than improving our image to attract new clients, a high priority is to migrate the
existing portfolio on digital channels – the potential is very high

On the house digital news (BCR)
New LED recruitment session
From the 200 initial members that started to spread the digital virus amongst BCR
staff & clients, the team now gathers almost 2.400 Experts ready to promote,
support and share their knowledge & experience regarding the digital banking
services.
Also, as a sign of appreciation for the most active experts in the team, special
invitations to the most important digital event – ICEEfest, were handed.
2.400 and counting…
E-Payments: Money Gram

New in Mobile Banking
Mailbox Message
Changing language
Change/reset/block your login password
Setting a mobile phone number
Alias settings in order to make the login easier
Online Current Account Opening
100% online account opening & activation
0 lei monthly administration fee (6M)
24/7 acces via Internet & Mobile Banking

Banking News BCR
Shopping with BCR Card it’s even easier now
• Security to your cards for online payments
• Free use of 3D secure service
• You remain in control of your spending
• Simple Authentication process
• Enrollment of the card in the service is made automatically
• The Service is automatic on all online stores enrolled in 3D Secure
Your access to fun! Buy your movie ticket at cinema City with BCR City Card, Xteen, Campus and
get one ticket for free!
Until 31st October 2017 , every Tuesday, for every movie ticket bought with
the following cards: Xteen, CAMPUS or City Card you can get a free ticket if :
Both you and the beneficiary of the free ticket are students and present show a
valid student identification card valid for this year.
This promotion is valid in Cinema City network, only for 2D and 3D movies with
the special student fee. 4DX, VIP and IMAX tickets are not included. This
promotion doesn’t apply to other ticket promotions.

Banking News BCR
Get ready for rich crops with XPERT PLUS BCR Package and the APIA Loan!
Offer for individual independent producers and certified private individuals in agriculture.
• 45% management fee discount for EXPERT PLUS Package
• 25% interest discount for Apia Loans
• 23% discount for electronic signature aquisition
Reloadable Prepaid Card
• Non-nominal card, with incorporated contactless
technology
• Validity: maximum 3 year (until the last day of the
month printed on the card)
• Available both in Romania and abroad for cash
withdrawals at ATM or for merchant payments (POS
and Online)
• Target Beneficiary:
• Persons older than 18 at the date of signing the
Application for issuing the Card Prepaid
• Romanian citizens domiciled in Romania or citizens of
a Member State of the European Union / European
Economic Area / Swiss Confederation and residing in
Romania, certified by documents issued by Romanian
competent authorities
• Place to buy it: any BCR unit

Keeping an eye on the competition
Livia Robot, the new experience in
communicating customers with BT
A new channel of interaction with its customers,
through Facebook Messenger and Skype, the Livia
robot, with which they can find information about
the accounts, products and services they have at
BT.
Unique in Romania, the chatbot offers non-stop
and free information that until now could only be
obtained through BT teams in branches, agencies
and call center: the IBAN and the current account
balance in lei, euro or dollars; Credit card
payment amounts; The number of loyalty points
accumulated on the STAR purchase card; Details
about rates, interest, commissions on loans or
indemnities, respectively the exchange rate.
The STAR card application from BT
BT has launched the STAR Card shopping app for
customers who have a STAR card issued by BT. The app
provides information about merchant offers that are part of
the bank's STAR loyalty program, as well as exclusivity.
The STAR. Card application includes:
Offers of STAR program partners;
• Exclusive offers from STAR partners or prioritized to BT
customers who use the application;
• Details about STAR program partners, including who is
the closest merchant when using the app;
• Shopping lists that can be filled in with your family or
friends.

Keeping an eye on the competition
Startarium, the city of entrepreneurs
Impact Hub, with the support of ING Bank, launches the most complex
educational platform and access to finance for Romanian Entrepreneurial
initiatives, Startarium.
Startarium.ro offers all the resources you needed to launch a develop a
bussines. Starting from the three pillars of the project- Learning, Testing
and Financing – the platform provides users with a full list of facilities:
• A video library
• Interviews
• A personal lab
• Articles and news from the business area
• Events
The first contactless card in multiple currencies on
the local market
Credit Agricole Romania launched Platinum Mastercard, the first
contactless card in multiple currencies on the local market:
• Consumers can make payments in EUR, USD or Lei without the
conversion fee
• The card provides free access to Mastercard airports in
airports, travel and health insurance abroad and other unique
benefits

News from ERSTE Group
Erste Group hits 1 million-customer mark with George, the first modern banking platform in Austria
• Over 10,000 new users/week signing up to George, one of the few
banking platforms in Europe to offer add-on features via a plug-in
store;
• George combines Erste’s incumbent benefits with added-value
services offered by fintechs;
• Over 117,000 plug-ins already activated by users; Erste aims to
turn George into the iTunes store of banking in Europe;
• Upcoming PSD2 regulations play to George’s strengths as an open
platform offering data-driven services that add value for clients;
Artificial intelligence, voice recognition, augmented reality & co.: technology boosts for customerfocused
banking
The technological advances and social changes that are reshaping
our work and private lives are also impacting how people spend,
transfer, save and invest their money. At the Money 20/20 Europe
conference held in Copenhagen at the end of June, some 4,000
experts from banks, payment incumbents and fintech start-ups
shared insights on the specific trends and technologies that are
transforming the banking experience for customers. The spread of
artificial intelligence, the rise of voice-based digital offerings for
interacting with customers, and the growing importance of open
platforms for the future of (digital) banking all figured prominently
in Copenhagen. These and other trends are helping to make
banking ever more personalized, as well as more flexible,
transparent and secure.
Awards for being the best bank
Erste Group was named “Best Bank in Central and Eastern Europe” in the
year 2017 by Euromoney in its annual Awards for Excellence for its excellent
positioning to capitalize on the growth opportunities and to ride the wave of
digital revolution in the region. Euromoney is a leading global financial
publication. The Group also won the distinction “Best Bank” in Austria, the
Czech Republic and Montenegro, and the Group’s subsidiary, Banca
Comercială Română BCR) in Romania was named “Best Bank Transformation
in Central and Eastern Europe”.

News from ERSTE Group
Erste Bank und Sparkassen: 10 tips for your holiday money
Tip 1: Mix cash and cards
Tip 2: Change money in your house bank in your home
country
Tip 3: Avoid cash withdrawals with credit cards
Tip 4: Prepaid money card as cash substitute
Tip 5: Make payments free of charge with the MaestroCard
(debit card) in Euro-countries
Tip 6: Cash withdrawals outside the Euro area are cheapest
with the debit card
Tip 7: In non-Euro countries pay in the national currency
Tip 8: Check debit and credit card limits
Tip 9: Check GeoControl
Tip 10: Create an online-backup of the most important
documents

The rise of biometrics in banking
Startup trials POS palm payments
A Chicago startup has built a biometrics-based payments
system that lets people make purchases by holding their hands
over a scanner at the point-of-sale.
To sign up for the Keyo system, shoppers create an account
online, receive a registration code and then visit a retail
location with one of the firm's terminals to enter the code and
map the unique blood vessel patterns in their palms.
The UK's first implementation of finger vein biometrics for
authenticating user payments has taken place at a music
venue in London.
FingoPay - uses technology licensed from Hitachi - works via
an electronic reader which builds a 3D map of the customer’s
finger veins, generating a 'natural personal key' - thus
removing the need for the individual to enter any personal
details upon registration to make a payment.
FingoPay unveiled at London music venue
Worldpay creates VR payments prototype
Worldpay is experimenting with the use of virtual reality to provide
genuine card transactions for users immersed in a computergenerated
environment.
To make a purchase, users picking up objects in the virtual
environment are presented with the item's price and a (virtual)
eftpos terminal. Purchases under £30 mimic a real-world contactless
payment with users tapping a virtual card against the terminal. For
transactions above the £30 ceiling the VR headset displays a pop-up
field of numbers which users can press to input their PIN codes.
Mastercard is preparing to roll out biometric cards
combining chip technology with fingerprints after getting
the thumbs up from early-stage trials in South Africa. The
new card builds on fingerprint scanning technology used for
mobile payments today and can be applied at existing EMV
terminals worldwide. To use the technology, developed by
startup Zwipe, cardholders must first register their
fingerprint with their financial institution for conversion into
an encrypted digital template that is stored on the card.
South Africa gives the thumbs up to biometric
cards

The rise of biometrics in banking
Barclaycard offers free Uber rides to customers
The deal will see Barclaycard’s personal credit card customers benefit
from a free Uber ride, up to the value of £15, for every ten that they
take and pay for using their Barclaycard until the end of the year.
Also under the agreement, first time Uber users who add a
Barclaycard or Barclays personal debit card to the app will receive up
to £10 off each of their first two trips booked through the Uber app.
Staffers in Barclaycard's works canteen are trying out a new
mobile app to scan and pay for their shopping using their
smartphone, without the need to visit a physical checkout.
Barclaycard bills the Grab+Go app as a ‘pocket checkout’,
allowing users to scan the items they want to buy as they pick
them and then complete their purchase with a single click and
walk out of a store.
Users download the Grab+Go app, create an account and preload
their payment details, and then use their smartphone
camera to scan the barcode on items as they go. When finished,
they click ‘I’m done’ and head straight for the exit.
Barclaycard trials personal 'pocket checkout' in
staff canteens
Apple moves into P2P payments space
The new feature enables users to send money and get paid right in
Messages, or tell Siri to pay someone, using the credit and debit cards
they already have in Wallet.
When users get paid, they receive the money in a new Apple Pay
Cash account. They can use the digital cash instantly to send to
someone, make purchases using Apple Pay in stores, apps and on the
web, or transfer it from Apple Pay Cash to their bank account.
Android Pay users that have linked their PayPal
accounts will soon be able to pay for goods when
mobile shopping using the Chrome browser with just
just a touch of their fingerprint.
The new browser-based service does away with the
need to enter in usernames or passwords when
shopping over an Android phone running OS4.4 and
higher. Similar to PayPal’s deployment of One Touch,
merchants on the latest versions of PayPal Checkout
will not need to do any integration to take advantage
of the new capabilities.
Google and PayPal partner for mobile shopping by
fingerprint

Building an amazing customer experience
ING Robot goes on tour to teach kids about money
ING is taking a humanoid robot on a tour of its Dutch branches to
teach kids how to manage their money.
The robot, named Ginger, will be conducting monthly workshops
for nine to 11 year-old account holding at branches throughout
the
Netherlands.
Children attending the sessions will get to interact with bot as he
offers budgetting tips and information on ways to make and save
money.
DrnkPay app blocks credit cards if you've
had too much to drink
A new mobile app is promising to help users avoid drunken
late night impulse spending by linking credit and debit cards
to a breathalyser and, if too much has been imbibed, barring
certain purchases.
The drinker can choose the types of payments which are to
be blocked - pubs, food, online shopping - for a 12 hour
period.
After that, every time they want to make a payment they
have to use the breathalyser, which is connected to the app
via bluetooth. If the user is under the predefined limit, the
card is activated and the payment can be made. If they are
over, the card is blocked.
Lucozade hands out contactless bottles
to London commuters
Commuters passing through Oxford Circus tube station will be able
to tap and pay for their journeys through the London Underground
using a contactless chip embedded in the base of a bottle of
Luzozade in a promotional initiative between Transport for London
and the energy drinks brand.

An app called ‘Joy’ aims to make women happier
about money
The language of financial services has traditionally been maleoriented.
The goal is to build an app that used psychological testing to match
users of both genders with artificially intelligent financial coaches.
By focusing on the intersection of money and psychology, Saunders
hoped to minimize financial stress and maximize the pleasure users
get from spending and saving.
The app, named Joy, launched earlier this month. Joy is free,
although users are occasionally prompted to consider loans from
parent company Payoff. The app’s AI-enhanced coaches ultimately
took the form of animated, advice-dispensing robots. According to
Joy’s creators, focus-group participants preferred robots to humanlooking
coaches because the robots seemed less judgmental.
Commonwealth Bank of Australia has released a mobile app to
help the next generation of Australians develop smart money
management skills.
In today’s increasingly cashless society, parents believe online
transactions make it harder for kids to learn the value of
money, but also agree technology can make it easier to learn
how to track savings goals and monitor their spending.
The CommBank Youth app, available for iOS devices, is
targeted at five-15 year olds. It lets children check their
account balance, and transfer money to and from their
transaction account, if they have one.
CommBank launches Youthapp to teach kids the
value of money
Current preps debit card and app for kids
US fintech startup Current has raised $3.6 million as it prepares to roll
out an app and card-based allowance management service for
parents and their kids.
Last year the firm rolled out a feature that lets people pay co-workers
within Slack, and it says that it plans to let users connect their bank
accounts to a host of other social platforms, including Kik, Facebook
Messenger and iMessage, in the future.
However, its immediate focus is a debit card that parents can connect
to their bank accounts and give to their kids, adding funds through
automated or one off transfers.

Introducing Token
Token is the one place where all of your digital keys live —
credit cards, house keys, website credentials, transit cards,
car keys, your access badge — these are all artifacts you use
to prove who you are. We built a secure environment for
these artifacts to live on from a combination of asymmetric
cryptography, biometrics, and a secure element. And we
used the engrained behavior (swiping a card, entering a
password, using house keys) as our benchmark for
convenience — we didn’t build a feature unless we could
make it faster and easier.
Music lovers too wired to reach for their wallets at
upcoming Laneway Festival events in five Australian cities
will be able to make payments by simply tapping their
sunglasses at the checkout.
The prototype shades being trialed by Visa can make
contactless payments thanks to a secure payment chip,
supplied by local startup Inamo, in the arm of the
accessory.
WaveShades and pay - the latest in contactless
wearables
BNP Paribas jumps into virtual reality
BNP Paribas is the latest financial services firm to dabble in
virtual reality, unveiling a VR-based app for retail banking
customers and a 'teleportation' capsule for home buyers.
The mobile app lets French retail banking customers go
through their transaction records as well as the steps
involved in a real estate purchase.
Meanwhile, the 'teleportation' capsule is a physical pod that
home buyers can visit to get a 3D, 360 degrees view of
buildings that are still under construction.
Five decades since it heralded a transformation in the way
people obtained and used cash, the world’s first ATM was
turned into gold for celebrations of its fiftieth anniversary.
The brainchild of Scottish inventor Shepherd-Barron, the first
ATM (automated teller machine) was opened on June 27,
1967, at a branch of Barclays bank in Enfield, north London,
the first of six cash dispensers commissioned by the bank.
Actor Reg Varney, who starred in the British comedy show
‘On The Buses’, was the first to withdraw cash from the
machine.
World’s first ATM turns 50

The World's First Home Robotic Chef Can Cook
Over 100 Meals
According to Mark Oleynik— CEO and Founder of Moley Robotics,
the way this machine works is by specifying the number of portions,
type of cuisine, dietary restrictions, calorie count, desired
ingredients, cooking method, chef, etc. from the recipe library first.
Then, with a single tap, you could choose your recipe, place the
individual pre-packaged containers of measured, washed and cut
ingredients on designated spots, and press “start” for the cooking
process to begin.
Icici has unveiled a mobile app specifically designed for
India's huge rural population, providing a host of
banking services as well as useful information such as
crop prices.
The Mera iMobile app is available in 11 languages and
provides 135 services, including targeted credit cards
and loans for farm equipment.
Icici unveils mobile app for rural Indians
Several features - including fund transfers, bill
payments, cheque book requests and balance
enquiries - can also be accessed without mobile
internet, via SMS.
Self-flying taxi to transport passengers in Dubai
The Ehang is a drone that can fly without human direction and carry
a single passenger and their bag. It can take one person on a journey
up to 23 minutes long.
An autonomous drone that can transport humans will start ferrying
passengers around Dubai this summer.
Dubai isn't the first city to show an interest in using the Ehang, first
unveiled at CES in 2016, as part of its transport system. Las Vegas
announced last summer that it would start trialing the drones for
public use.
The Ehang is electric-powered and can travel for about 31 miles with
a person and bag that weigh up to 100kg. It can go at speeds of up
to 63 miles an hour and takes two hours to charge fully.
Dubai Police are deploying a robot policeman, and the
life-sized patrolman is straight out of the uncanny
valley.
The Dubai police force is hoping to replace a quarter of
its human cops with droid cops by 2030.
Citizens who wish to report a crime can do so with the
bot-on-the-beat, as the machine has a touch screen
where its heart should be.
Meet The Terrifying New Robot Cop That's
Patrolling Dubai

China Is Quickly Embracing Facial Recognition Tech,
For Better And Worse
Facial-recognition technology, once a staple of Minority
Report-style movies, is quickly inserting itself into the daily
lives of more and more people in the country.
Much like the U.S., the authorities use facial recognition
technology to cross-reference surveillance footage with their
huge data trove of national ID photographs to catch criminals
and terrorists. The technology has become so good that it
can even match a person with photos taken ten years apart.
There are also ways to enhance the quality of obscure shots.
Pizza Hut launches bizarre Pie Top shoes that lets
you place an order by touching your feet
The food chain has launched its own smart shoe range called
Pie Tops which let you order a pizza from the touch of a button
on its tongue.
The incredible shoes use Bluetooth and geolocation to locate
the nearest store.
Orders have to be pre-set up on the app so the shop knows
your preference before you press for the pizza.
Digital Contact Lenses Can Transform Diabetes
Care
Google submitted a patent to the US Patent & Trademark, that
described a digital, multi-sensor contact lens that can also detect
blinking, with benefits like turning the page of an e-book with a “blink
of an eye”. Later, more details about the idea emerged, revealing a
much more transformative use for the contact lens – measuring
blood glucose from tears. The contact lens analyzes blood glucose
level every second and transmits the data to an associated app.
Detailed readings are available at a tap on your phone. When blood
sugar crosses certain thresholds, the app notifies you instantly to act,
or to contact a physician if the situation is serious.