CICM Training Directory

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Webinar Negotiating and Influencing Develop your negotiating and influencing skills without leaving your desk from this interactive training webinar. Duration Cost 2 hours £160 + VAT CICM member What will you gain? Knowledge about techniques and how you apply them to collections. Awareness about your negotiation and influencing style. More confidence and success. Who is it for? Essential for anyone working in a credit management or collections role. The webinar provides a good refresher for experienced credit controllers, team leaders and managers. Code £170 + VAT Non-member WEB6 Recommended next courses: Negotiating and Influencing What will it cover? Your style of negotiation and influencing Your powerbase Preparing to negotiate Negotiation principles Opening and closing negotiations Handling differences Training options Webinar “ This training has „ transformed the way I approach any interaction – highly recommended. Collector, Bank © Chartered Institute of Credit Management 2017
Webinar Telephone Collections Learn how to collect over the phone without leaving your desk from this interactive training webinar. Duration Cost 60 minutes £100 + VAT CICM member What will you gain? Essential telephone collections skills. Improved collection rates. Post-course assignment if you are interested in getting qualified. Who is it for? Ideal for those looking for a brief overview of telephone collections. The webinar covers key areas of telephone collection, provides pointers for successful collection and gives tips to put into practice immediately. Code £110 + VAT Non-member WEB2 Recommended next courses: Credit Management in a Nutshell Negotiating and Influencing Advanced Telephone Collections Training options What will it cover? Preparation Webinar Making sure we have the information we need Right person How to identify and get to the decision maker Opening Making first impressions count Discussion “ Gained new „ ideas which I could use Tips for dealing with the excuses and immediately at work to raise my maintaining control collections. Close How to gain commitment and confirm the Credit Controller, Legal Sector. agreement Notes Making them count plus the legal aspects Follow up How, when and who Assessment Opportunity to complete an assignment to gain a Level 2 or Level 3 award in telephone collections (6 credits) in January, June or October. © Chartered Institute of Credit Management 2017
Page 1 and 2: The Recognised Standard Training di
Page 3 and 4: Welcome to CICM Training The recogn
Page 5 and 6: Your learning partner Our training
Page 7 and 8: CICM training courses index Credit
Page 9 and 10: Credit control and collections Coll
Page 11 and 12: Credit control and collections Esse
Page 13 and 14: Credit control and collections Nego
Page 15 and 16: Credit Control and Collections Trac
Page 17 and 18: Programme Telephone Collections - C
Page 19 and 20: Collections Identifying and Signpos
Page 21 and 22: Finance & accounts Introduction to
Page 23 and 24: Finance and accounts Introduction t
Page 25 and 26: Finance & accounts Advanced Credit
Page 27 and 28: Litigation Litigation - Effective E
Page 29 and 30: Litigation Handling Your Own Small
Page 31 and 32: Litigation Advanced debt recovery t
Page 33 and 34: Litigation Scottish Legal Debt Reco
Page 35 and 36: Management Essential Management Ski
Page 37 and 38: Management Credit Team Leadership T
Page 39 and 40: Management Credit Policy Workshop D
Page 41 and 42: Management Understanding business s
Page 43 and 44: Industry specific Taking the Risk o
Page 45: Webinar Credit Management in a Nuts
Page 49: © Chartered Institute of Credit Ma

CICM Training Directory

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