Waikato Business News August/September 2017


Waikato Business News has for a quarter of a century been the
voice of the region’s business community, a business community
with a very real commitment to innovation and an ethos of


The Laszlo Boats NZ team: Clockwise from left, Eric Murray, Vera Bucsu, Ben van Dalen, Finn Howard, Ashely Sayers, Laszlo Kertesz and Gary Robertson.

World class boat builders

back from the brink

A Matangi boat building company which

stepped in when the previous company

foundered has turned the business around

in dramatic fashion.


In August, Laszlo Boats NZ

sent a container of 10 rowing

skiffs to Australia, the

biggest known one off shipment

of boats overseas.

The shipment out of Laszlo

Boats NZ’s headquarters at the

historical Matangi Factory site

was worth well over $100,000

and is an incredible turnaround

for a company that under the

name of KIRS was purchased

from liquidators two years ago.

KIRS was New Zealand’s

premier – and longest running

– rowing company building top

class boats from 1983 through

to 2015. When the company

collapsed, its former chief boat

builder Laszlo (Lez) Kertesz

and his partner Vera Bucsu

purchased the assets, rehired

the staff and established Laszlo

Boats NZ.

“It has been a privilege to

pick up these national and international

winning moulds and

take them forward,” says Lez.

“We consider these multiple

gold medal winning hulls and

shapes to be the foundation of

our business, a starting point

upon which we intend to improve

the quality of our boats


No wonder the pair describe

Laszlo Boats NZ as New Zea-

Continued on page 3

new rail plan

What it could do for

Waikato businesses


ember reignites

New team and new food

at Ember Restaurant


house of the year

Top Waikato Master

Builders make their mark


2 WAIKATO BUSINESS NEWS August/September 2017

Your team of local

experts working for you.

Over the next few weeks we will be introducing you to our Family Office

and some of our specialist teams at Crowe Horwath Te Awamutu.

Because we know how fast things change, and how important it is we

provide best people with the best knowledge.

At Crowe Horwath we offer you the best of both words - local expert

knowledge plus the support of 24 offices from around the country.

We are a full service business advisory firm delivering everything

from strategy and succession planning, to tax advice, audit, payroll,

Technology Solutions, Human Resource, business structuring and

much more.

We also have the largest agribusiness team in NZ, meaning we are well

placed to help you build your business for the future or prepare it for

sale – and anything in between.

We’re here to guide you through your entire business journey to help you

achieve the future you want for yourself, your family and your business.

Please get in touch or stop by for a coffee.

Hamilton Tel 07 838 2180

Te Awamutu Tel 07 871 3176


The relationship you can count on

Meet your

Waikato Business Advisory team

The Business Advisory Services Team delivers

a wide range of services including:

■ Cloud Accounting

■ Compliance and Tax

■ Budgeting and Cashflow

Business Growth Strategies

■ Advisory Boards

Meet the

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Progressive Consulting works across a large

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WAIKATO BUSINESS NEWS August/September 2017

World class boat builders back from the brink

From page 1

land’s newest and oldest boat

building company.

Laszlo Boats NZ has a

powerful team including 1972

Olympic Champion eights

rower, top coach and expert

rigger Gary Robertson and former

double Olympic champion

Eric Murray who has taken on

the role of sales director. The

company is also part of the

High Performance Sport New

Zealand initiative, the Athlete

Friendly Network. It currently

has two to three high performance

athletes working on a

casual basis.

Lez was building flatwater

kayaks in Hungary and Vera

was an artist when they made

the decision to move to New

New additions add great value to McCaw Lewis team

At McCaw Lewis, we

foster and grow great

relationships with clients

and among our team. Our

culture and values are embedded

in our work, and are at

the forefront of us recruiting

and retaining highly skilled

and engaged team members.

We pride ourselves on adding

value – not just to our clients’

experiences, but also to our clients’


We work to protect and

enhance all that Waikato businesses

and people value. We

achieve this through a team of

specialist legal staff across six

key work areas: commercial,

property, Māori legal, dispute

Zealand in 2006.

“My passion was fine wines

and I went to a wine tasting in

Budapest,” says Vera.

“I tried a Marlborough Sauvignon

Blanc and I went home

from that wine tasting and told

Lez we were moving to New

Zealand. The next day we

bought tickets and we moved


The big dream was to come

to New Zealand to find our passion.

We wanted to rediscover

ourselves and find our hearts.”

Lez was a rower and landing

a job at KIRS was a dream job.

Vera says when she and Lez

took over and created the new

company after KIRS’ collapse,

they had to work hard to regain

Continued on page 10

resolution, workplace law and

asset planning.

McCaw Lewis has a diverse

team of legal experts with the

skills and experience to help

you, whatever your individual,

business or industry sector

need. We build long term client

relationships so that we

can really make a difference

for clients. Clients are assured

clear, practical, and easy to understand


To add more value to our

clients we have recently added

some great new additions

to the firm and our whānau.

McCaw Lewis is delighted to

introduce six new specialists to

local Waikato businesses:

Former Olympic champions Eric

Murray, left, and Gary Robertson.

Chris Wano has been appointed

as McCaw Lewis’

new In House HR Coordinator.

She will drive leadership

in the area of effective human

resource and office administration

though implementing

processes, procedures and firm

initiatives. Chris has extensive

senior administration and project

management experience

within legal and corporate environments.

Amanda Hockley, a new

Associate, is particularly experienced

in advising on banking

and finance matters in the

property development area,

including all matters related to

advice on pre-sales contracts,

development management

agreements together with a

variety of related property and

company matters. Amanda

works to understand her clients'

business and objectives in

order to provide clear, concise

and meaningful legal advice.

Michelle Hooper, also a

new Associate, specialises in

property law and has been involved

in an extensive range

of commercial property matters

for both private and local

government clients. She enjoys

using her technical legal

knowledge to help clients

achieve their goals and objectives

through building strong


Charlotte Muggeridge is

a Solicitor working in property

law who has experience working

with local government in

property and public works,

LIM Reports, public reserves,

road and land development

and resource management. She

brings a wealth of knowledge

to the firm, business and individual

clients in these areas.

She quickly understands clients’

needs and provide expert

opinions to protect what those

clients value.

Troy Urlich is a Solicitor

working in the areas of Māori

legal and workplace law. She

has a background in the Māori

legal arena with experience


advising clients before the

Waitangi Tribunal. Troy also

brings expertise in workplace

law/employment matters and

commercial law, including relationship

property advice.

Morgan Te Heuheu is a

Solicitor working in the Māori

legal area, assisting clients

through their Treaty settlement

negotiations process,

Waitangi Tribunal matters and

other general disputes. She

has previously worked as negotiation

support for her iwi,

Ngāti Tūwharetoa, in Treaty

settlement negotiations with

the Crown.

Call us now to protect what

you value.

Morgan Te Heuheu


Māori Legal

Charlotte Muggeridge



Michelle Hooper



Amanda Hockley


Commercial and Property

Chris Wano

In House HR Co-Ordinator

Troy Urlich


Māori Legal and


things in business are never achieved

alone ... introducing Six new experts, helping

waikato businesses achieve things.

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4 WAIKATO BUSINESS NEWS August/September 2017

From the editor

We all love a business

success story,

particularly when a

business has overcome adversity

to beat the odds. Matangi-based

Laszlo Boats NZ is

one such story, taking over

from premier boat builder

KIRS following its collapse

two years ago. Laszlo Boats

NZ has rebuilt the business,

landing a huge deal to supply

boats for the World Masters

Games rowing event and in

August sending a container

load of skiffs to Australia –

the biggest order of its kind

anyone can remember.

In this edition we showcase

the incredible builders

this region is blessed with as

we profile Supreme Winners

of the Waikato Registered

Master Builders House of the

Year, J.A. Bell and the other

top performers. Seeing what

these builders produce year

in, year out is a true eye opener.

We have some truly talented

and passionate builders in

our region.

Waikato Business News

this month also covers events

such as Hamilton & Waikato

Tourism’s second Business

Events Waikato Showcase

and investment network, Enterprise

Angels recent showcase

event in Hamilton.

We look at Te Rapa Racecourse

and the superb renovations

under way as it reinvents

its function and conference

facilities and gears up for

the premier racing day of the

year, the SKYCITY Hamilton

Waikato Cup.

There has been plenty of

talk recently about rail options

to Auckland and Andrea

Fox analyses the Regional

Rapid Rail proposal for Auckland,

Hamilton and Tauranga

and the advantages for the

region’s business community.

And as always our stable

of columnists provide a mix

of analysis and practical tips;

with information on everything

from computer tips to

hiring great staff to taxing of

charities, from conducting investigations

on staff to great

marketing and PR advice. It’s

all here.

As always, if you have a

good news story to tell, you

know who to call.

Geoff Taylor



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WAIKATO BUSINESS NEWS August/September 2017


New design aims to bring Garden Place to life

Two Hamilton property investors and an

award-winning architect have proposed

a new design for Garden Place which

includes two shared lanes and car parks,

43 years after cars last drove through the


Property investors Matt

Stark and Steve McLennan,

and Brian White

of Edwards White Architects

have proposed a design they

say will “make Garden Place

fit for people again” by improving

pedestrian flows,

adding play equipment, sculptures,

more gardens and trees,

two new “low speed environments”

for vehicles and 40

parking spaces.

“I hated the idea of parking

in Garden Place at first because

your initial reaction is

to picture the 1950s images of

cars covering the whole area”,

says Matt.

“But as we discussed the

possibilities we soon realised

a new design could be done

tastefully while also making

Garden Place more vibrant

and something Hamiltonians

will be proud to call their city


The design, which has

been presented to Hamilton

city councillors, senior council

staff and local businesses,

has been unanimously praised

by everyone who has seen

it, says Steve, whose family

companies own property

covering a quarter of Garden


“Brian was also initially

hesitant about having cars in

Garden Place, but we all felt it

needed more activity and the

empty spaces filled with people,

so he and his team created

an environment that’s welcoming

whether you’re walking,

cycling, driving, having

lunch or watching your kids


“CBD retail outlets are

increasingly destinations in

their own right, and as such

their customers need convenient

short-term parking

which this offers along with a

It’s great to see the private sector

supporting and leading investment in public

infrastructure for the benefit of the city.

A redesigned Garden Place would feature two lanes of traffic and 40 car parks.

better experience for everyone

enjoying Garden Place.”

Brian says the design offers

a number of “rooms” in

which different activities or

events can take place.

“The stage is oriented in

two directions to cater for

small or large crowds, the

lanes can be closed for events,

the lawn at the rear has been

retained, and play and sculpture

areas added, as well as the

obvious commercial and road

network utility benefits created

by introducing low speed

shared lanes and parking.”

“We’ve designed this in a

way that makes use of the existing

infrastructure to keep

costs down, and approached

it with the intention of creating

something permanent that

won’t need re-hashing every


The trio has spent their

own money to date, and they

hope to continue finding private

funds for the project with

council's support.

Hamilton Central Business

Association general manager

Vanessa Williams says they

are talking to a number of

charitable trusts which have

indicated interest in supporting

the project.

"Everyone in the area

thinks it’s a great design, so

hopefully the rest of Hamilton


Hamilton Mayor Andrew

King is excited by the private

sector’s involvement.

“It’s great to see the private

sector supporting and leading

investment in public infrastructure

for the benefit of the

city. This is a plan that can

positively transform Garden

Place and improve the central


The design is an initial

concept and, if approved by

Hamilton City Council, detailed

designs will be completed

in the coming year.

The redevelopment of Garden

Place is an action in the

Central City Transformation

Plan and will complement

Embassy Park and Victoria on

the River (in construction) to

help transform the central city.

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6 WAIKATO BUSINESS NEWS August/September 2017

Waikato is “buzzing” ripe with opportunity

for angel investment

Angel investment is “pretty vibrant in

New Zealand” and set to grow locally,

with opportunities for Waikato investors

and start-up companies, says Hamilton

businessman Julian So.

Mr So is the Waikato

consultant for Enterprise

Angels, an

organisation which connects

‘angel’ investors with start-up

businesses who need money to


With 200 angel investors

and 14 strategic and corporate

members, Enterprise Angels is

one of the largest investment

networks in New Zealand. It

was established in Tauranga

in 2008 and is run by a professional

management team

which rigorously screens and

investigates potential investee

start-ups and selects the best to

pitch to its members.

Since launching, the organisation’s

members, partners and

funds have invested more than

$24.7 million in 60 companies.

They can invest as individuals,

or in one of two portfolio

funds, EA Fund 1 and EA Fund


Currently the majority of

members – 150 – are from the

Bay of Plenty region, but there

are about 50 from Waikato,

where the branch began three

years ago. “I see huge potential

to grow (membership) in

Hamilton and the Waikato region,”

says Mr So. “There is

a lot of opportunity for local

investors. You can meet many

interesting people, learn a lot,

and make some money.”

To date, Enterprise Angels

have invested in five young

companies in the Hamilton and

Cambridge area: Shift72, MEA

Mobile, Quantec, Synthase

Biotech and Nyriad.

“We look for investment

opportunities focused on innovation

and technology, with

global reach,” says Mr So. “In

particular we predominately

invest in agri-tech, food, horttech,

bio-tech and some IT

technology companies.”

With the majority of members

in the Waikato and Bay

of Plenty areas, Mr So says

that focus makes sense. “A lot

of our investors have business

and investment interests in orchards

and farms because that

is where they live. We also have

many high-net-worth individuals

who are coming through in

the tech space as well.”

For investors, there is always

a risk in investing in new

businesses, but that risk is mitigated

by the rigorous screening

and a due-diligence process

Enterprise Angels undertakes

on behalf of its members. “Our

EA Fund has a return, in terms

of fund valuation, of more than

20 percent so far,” he says.

Mr So, part-time finance



Seed business: an individual or company with just an

idea, or a prototype product that hasn’t been taken to

market yet.

Start-up business: a company whose product is built

and ready to launch to the market, and they may have

some early revenue. “This is the sweet spot,” says Mr

So. “Most angels are business people and they know

how to turn promising ideas into businesses.”

Early expansion business: this company might be

achieving a $1 million annual turnover but needs a

capital injection to make it grow faster.

director of L3 Airline Academy

(formerly known as CTC Aviation),

joined Enterprise Angels

two years ago. At the time, he’d

been looking for an opportunity

that could utilise his business

experience and his passion for

helping companies to grow.

He heard about Enterprise

Angels and has since become

passionate about the organisation,

becoming its Waikato

consultant earlier this year.

He’s the key point of contact

for new and current members.

“I love it,” says Mr So, who

also enjoys investing in startups.

“It’s an exciting space to

be in, and you are always interacting

with smart, highly motivated


He organises regular Investment

Showcase events, a

chance for selected companies

to pitch their business to a room

full of potential investors. A recent

event in central Hamilton

was a huge success, he says.

Enterprise Angels focuses

on offering its members opportunities

to invest with companies

in the very early stages

– categorised at three levels: a

seed company, start-up, or early

expansion stage.

Mr So encourages start-ups

to contact him. “If they see a

big opportunity in their ideas

or they are looking for capital

to grow and are looking

to bring in different skills and

experienced business people

and investors, then this is one

potential avenue of growth. It

doesn’t fit all start-ups though,”

he says.

Those who make it through

the screening process and get to

pitch to members, have much

to gain – not only in terms of

raising much-needed capital,

but in support.

“The skills and experience

our investors bring to a young

company can make a big difference

to it thriving or failing,”

says Mr So. “A lot of our

investors come from a business

background and they have a

lot of empathy and passion for

helping other business start-ups

to grow.”

Dr Andrew West is executive

director of Synthase Biotech

Limited which has had

Enterprise Angels investment.

He’s an avid supporter of Enterprise

Angels and the opportunities

it gives start-up companies

in Waikato.

Audience members at a

recent Enterprise Angels

event in Hamilton.

Synthase Biotech Ltd is a

Ruakura-based biotechnical

company that has developed a

unique enzyme. “It is a life extension

enzyme that can extend

the life of cells, tissues and organs

and ultimately, human

beings,” says Dr West. “The

potential is huge.”

Since pitching to Enterprise

Angels last year, the company

has received about $800,000

worth of investment, from individual

investors and one of the

organisation’s funds. “It’s fantastic,”

says Dr West. “There

have been two major benefits

for us – the cash, which is essential

for a start-up, and the

member who invested and then

joined our board, and that involvement

and expertise has

been hugely beneficial too.”

He says investors benefit

too. “Our share price has gone

up from $2.50 to $5 in the past

year, which is a pretty good return

on investment.”

“I think that’s a better

growth rate than the housing

market, especially at the moment.

Investing in new businesses

can really pay off – there

is always risk of course – but

the rewards are pretty good.”

Dr West says the Waikato

region is buzzing, with “a relatively

high degree” of new

businesses emerging. “You

have a fantastic university

and lots of activity in science

coming out of Ruakura that

is private-sector driven,” says

Dr West. “I’d like to see more

start-ups in Waikato and I think

Enterprise Angels plays an important

role in that, investing in

Enterprise Angels Waikato

consultant Julian So.

and supporting new business

growth in the region.”

He is currently pitching for

more investor support for two

projects, one which requires

$900,000 investment “and it

looks like we will get it.”

Mr So says Enterprise

Angels is just one part of

the “eco-system” to support

emerging businesses. He cites

Wintec, Waikato University

through to Soda Inc, Callaghan

Innovation and Waikato Inno-

vation Park’s Business Growth

team as just a few examples of

the support for people to validate

and grow their ideas and

businesses. “I want to let people

know about the opportunities

here for them – as investors

and investees. There is a lot of

potential for individuals and

businesses, to invest to boost

regional start-ups.”

For more information visit

www.enterpriseangels.co.nz or


What is an ‘angel investor’: a wealthy and/or

experienced individual who provides capital for a

business start-up, often in exchange for a stake

in the business (share, place on the board etc). In

New Zealand, ‘wealthy’ is defined as having $5

million in net assets and experienced means having

adequate investing experience to weigh the risks

and merits of an investment opportunity.

What is an angel group or network: a collective

of investors who invest in approved deals. The

group does research and due diligence, helps

manage funds for members, and guides and

oversees companies in their portfolio. Enterprise

Angels is an angel investment group.

The Results Are In - 10 Years of Startup Investing,

Enjoying the Wins and Weathering the Losses

13 September 2017, 5pm to 6pm followed by complimentary drinks & nibbles

Where: KPMG, 85 Alexandra Street, Hamilton

To Register: Email natalie@enterpriseangels.co.nz

WAIKATO BUSINESS NEWS August/September 2017


International collaboration makes sense

An innovative Kiwi solution, designed and built in

Waikato, is taking the US by storm.

When Parking Sense

won the largest

parking guidance

contract ever awarded in

the United States it asked

Company-X to help it deliver.

The Cambridge inventor

of innovative parking

technology turned to the

Hamilton software specialist

to help with the 21,000

space parking contract

with Los Angeles County

Metropolitan Transportation


Company-X has the

flexibility to ramp up

with the depth and

breadth and quality of

staff when we need all

hands to the pump

Together, Parking Sense

and Company-X are rolling

out the technology for 87

geographical sites across Los

Angeles. Other big customers

include CBRE Galleria

Office Towers in Dallas,

Texas, the University of

Washington in Seattle,

Washington, and the Walter

Reid National Military

Medical Centre in Bethesda,


Parking Sense founder

and managing director Paul

Collins began talking to

Company-X directors David

Hallett and Jeremy Hughes

after reading how multinational

Cisco Systems Inc

had praised them in Waikato

Business News.

“That article caught

Paul’s eye and prompted him

to reach out to Company-X,”

said Parking Sense Global

chief operating officer

Stacey King.

Since then

Parking Sense,

named a Deloitte

Fast 50 Rising Star

in September, has

partnered with

Company-X and the

two companies have

worked on a trio of

innovative parking


ParkUp Pay is

Parking Sense’s

smartphone application

that enhances and

streamlines the driver’s paid

parking experience.

SpaceNet is a car park

management system for

collecting real time analytics

and KPIs from parking


Where is my Car is a

smartphone application

that helps drivers find their

parked car inside a multistory

car park building.

The end goal of all of the

projects that Parking Sense

and Company-X are collaborating

on is to bring smart

technology, into the outdated

parking industry.

“Company-X has been

fabulous to work with,”

Stacey said. “It’s going to be

an ongoing relationship.”

Software developer

Marcel van de Steeg works

full time with Parking Sense,

in conjunction with project

manager Claire Sherrington,

and other team members

insourced to the project as

they are needed.

“Company-X has the flexibility

to ramp up with the

depth and breadth and quality

of staff when we need all

hands to the pump.

“Parking Sense USA, headed

by chief executive Jake

Bezzant from Cambridge,

was the only exhibitor at the

recent International Parking

Institute Conference and

Expo to have a working solution

to demonstrate the parking

process from the beginning

to the end,” Stacey said.

“Despite the time difference

between the expo,

in New Orleans, and New

Zealand, they were always

available for technical support.”

Jake said, “Our appear-

IT MAKES SENSE: Company-X's Marcel van de Steeg demonstrates software features to

Parking Sense's Stacey King, Jake Bezzant and Company-X's Claire Sherrington.

ance at the International

Parking Institute Conference

and Expo proves that our collaboration

with Company-X

enables us to be a real innovator

of parking technology.

“We are thrilled to be

working with another New

Zealand company taking on

the world.”

Stacey said the iterative

approach to software development

known as Agile

worked well for Parking

Sense, with weekly team

meetings either in person at

Company-X’s headquarters

at Wintec House, or held virtually

over teleconference.

“The show and tell sessions

we have are just terrific,”

said Stacey of the regular

Company-X demonstrations


Parking Sense is not

Company-X’s only international

client. Cisco Systems

Inc in San Jose, California,

works with Company-X on

numerous internal software


The Company-X team

works with Cisco to design

and develop highly sophisticated

and specialised software

for the multinational

that can be scaled across the

organisation of tens of thousands

of staff, internationally.

8 WAIKATO BUSINESS NEWS August/September 2017

Business Events

Showcase bigger

and better

More exhibitors and buyers and some

high profile guest speakers helped make

the second Hamilton & Waikato Business

Events Waikato Showcase a success.

Held at Claudelands

Event Centre, the August

event had more

than 50 venues and suppliers

from through the Waikato region

exhibiting with more than

140 conference and business

event organisers through the

doors, an increase from the inaugural

event last year.

Hamilton & Waikato Tourism

chief executive Jason Dawson

was pleased with the event

which he said was the brainchild

of Hamilton & Waikato

Tourism business events manager

Amanda Graham.

“We put a bit of a toe in the

water last year and it was a huge

success so we decided let’s do

it again,” he said, adding that

it was a great chance for local

businesses to connect as well

as show buyers what was available

to them in Waikato.

Jason, who was among

speakers said his main message

was that “we need to be proud

as a people.”

“Our biggest challenge is

our reputation but it’s because

we don’t tell our stories enough

especially the positive stories.

It’s about continually making

sure we tell our stories in a

positive way which creates a

culture of success and celebration.

Every one of the Waikato

people here become our ambassadors.”

Ms Graham said the event

was a positive reinforcement

of the growing popularity of

Hamilton and the wider Waikato

region as the best place to

hold a conference or business


“In the past few years we

have seen a growth in business

events in our region and

we are right up there as one

of the top four destinations in

New Zealand for both domestic

and international conferences,”

Amanda said.

“Our exhibitors included

conference and social function

venues, accommodation, audio-visual

and transport suppliers;

activities, entertainers,

theming; and team building

companies. It also showed how

well we all work together here

to create a seamless approach

to business events.”

Purposely created as a

one-day event to suit the busy

schedules of organisers and

buyers, the showcase has been

gaining attention from around

the country as a new way to

present a region’s wares, she


This year’s showcase also

included The Speaker Showcase

with Tourism New Zealand

sponsoring the panel discussion

“Redefining Hamilton

& Waikato as a Leading Business

Events Destination” led

by Jason Dawson, University

of Waikato Associate Professor

Ryan Ko and SparkTank director

Rachel Kelly.

Guest speakers drew good

crowds, with television and

radio host Duncan Garner, and

endurance athlete Rob Hamill

speaking to a packed room.

Speakers were sponsored by

Essential Talent.

A hosted buyer programme

for 15 buyers from throughout

New Zealand was also introduced

this year. A two-day

famil programme of venues

and suppliers will follow their

attendance at the showcase.

“It would not be possible to

put on a showcase like this without

the support of our sponsors

that included Claudelands Conference

& Exhibition Centre,

Event Solutions, Montana Catering,

Vidcom, Tourism New

Zealand and Essential Talent,”

Amanda said.

The second Business Events Showcase at Claudelands Event Centre drew a good crowd.

Waikato Tainui College events

manager Mereaina Herangi chats

to visitors on the college’s stand.

Ongoing investment in SKYCITY

Hamilton helps drive record results

SKYCITY Hamilton has

announced another record

financial year, with

revenue up more than 10 percent

following ongoing investment

in its food, beverage

and entertainment offering.

The strong trading figures

were announced during SKY-

CITY Entertainment Group’s

Annual Results in August with

revenue at the Hamilton property

up 10.2 percent to $59.4

million and EBITDA (Earnings

Before Interest, Tax, Depreciation

and Amortisation)

up 15.3 percent to $26.4 million.

Michelle Baillie, SKYCI-

TY Hamilton general manager,

says she is thrilled with the

ongoing positive results her

team has been delivering.

“At SKYCITY Hamilton

we are committed to continually

improving our offerings

for our customers. This year

we have celebrated the opening

of a world-class tenpin

bowling facility, recently welcomed

the addition of locked

room escape game Confinement,

and made some improvements

to our vibrant dining

precinct. Couple that with

our world-class casino facilities,

we feel SKYCITY Hamilton

really is living up to its

name as the region’s premier

entertainment destination, delivering

great experiences for

our local community and visitors

to Waikato,” she said.

A number of major investments

have been made at the

property over the past two to

three years, which have led to

more visitors.

Major developments

kicked off in 2015 with the

opening of a new food and

beverage precinct boasting

five new outlets including

popular EAT Burger, The

Local Taphouse, the Marble

Room, Coffee Post and

Spanish tapas restaurant La


A major upgrade was also

made to the site’s popular

bowling alley, renamed Bowl

and Social, which included

significant improvements

to technology, new bowling

lanes, balls and furniture, as

well as a full refurbishment

of the counter service area

and cafe, installation of new

flooring and lighting, and new

uniforms for staff.


Hamilton also announced

the addition of Confinement

Escape Rooms to its offering.

Previously located in

London Street, Confinement

is owned and operated by local

brother and sister team

Alanah and Leighton Bunyard,

and requires teamwork

to escape uniquely themed

locked rooms within a 60 minute

countdown period.

“It’s been a very exciting

time at SKYCITY Hamilton

with so many developments

at the property and great service

delivered by our team,

and we’re really delivering on

our promise to be the region’s

premier entertainment destination,”

said Michelle.

“We’re also continuing to

be a supportive member of the

Waikato community through

sponsorships and contributions

from the SKYCITY

Hamilton Community Trust.

We’re looking forward to another

strong year ahead.”

Technology company moves into new Stark building

Growth at Hamilton

based technology

company Dynamo6

has meant a move to a newly

renovated historic building

with all the style and character

of Silicon Valley.

Dynamo6, a cloud services

and bespoke software solutions

specialist, has taken the

entire first floor of the two storey

former retail store on the

corner of Ward and Victoria

Streets, in central Hamilton.

Towards the northern end

of the hospitality precinct and

at the CBD gateway, the Georgian

style building was built

around a century ago and has

been completely transformed

to a modern 500 square metre

office and retail development.

The transformation has

The building is full

of personality, with

lots of natural light,

vibrancy and is

modern but with a

funky, creative and

airy look – it’s just

cool, which is exactly

what we wanted.

been masterminded by local

development and investment

company Stark Properties

who bought it and completed

the build ahead of schedule in

May this year.

Dynamo6 managing director

Igor Matich says working

with an innovative company

like Stark meant achieving

what he was looking for:

“We’re delighted with the

result – as an historic building

all the character has been retained,

with bare wood floors

and roof rafters for a loft style

atmosphere. It’s also been upgraded

to New Building Standard

meaning its earthquake

strengthened, secure and safe.

“The building is full of personality,

with lots of natural

light, vibrancy and is modern

but with a funky, creative and

airy look – it’s just cool, which

is exactly what we wanted.”

Dynamo6 helps organisations

work better, easier and

faster by using cloud services

but also providing software

solutions to deliver competitive


“Having a great office environment

is really important

to us – we can collaborate

easily, throw ideas around and

people enjoy it – and we’ve

also got plenty of room to expand,

which is in the plan!” he


Stark Property is a Hamilton

based developer and investor

in commercial property.

It creates modern commercial

environments, tailored to individual

office and retail requirements

and has a dedicated

property team focusing on

Hamilton CBD properties.

Stark Properties’ new building on the corner

of Victoria and Ward Streets, Hamilton.

WAIKATO BUSINESS NEWS August/September 2017


LJ Hooker Cancer Society

Ball raises more than 100k

With TV3’s Mike McRoberts as MC, a live

performance by Waikato favourites Late 80s

Mercedes, live and silent auctions, and a

golden ticket raffle draw, the inaugural LJ

Hooker Cancer Society Ball in August was a

big success.

The fundraiser, which

attracted more than

600 people to Mystery

Creek Events Centre, was a

first for the Waikato/Bay of

Plenty Cancer Society and organisers

say that the event far

exceeded expectations.

“We have been overwhelmed

by the support we

have received from the community

and from our sponsors,”

says Catriona Findlay,

fundraising manger for the

Waikato/Bay of Plenty Cancer


“Not only did we sell 200

more tickets than our original

target but our fundraising activities

alone raised $91,000.

“We anticipate that our

final total will be just over

$100K once all of the event

costs and ticket sales have

been taken into account,” she


“All funds raised from the

event will remain in the region

to help people affected by

cancer and to fund vital cancer

research. It will also assist

the Cancer Society to reduce

the risk of cancer in the community

through education and

advocacy,” says Catriona.

Popular live auction items

on the night included two premium

economy tickets to Asia

or Europe from Singapore

Airlines, a luxury weekend

away for two at Kauri Cliffs

and five nights’ accommodation

for eight people in Noosa

Heads, Australia.

The slogan for the event

was ‘Have a ball… make it

matter’ and Catriona says this

perfectly captured what the

event was about.

“Often these opportunities

to dress up and spend time

with friends, family or colleagues

can be few and far

between. We wanted to give

people here in Waikato the

chance to have a fantastic evening

while making a difference

for those in need.”

“We have had fantastic

feedback from guests on the

Guests enjoying the atmosphere at the LJ Hooker

Cancer Society Ball at Mystery Creek Events Centre.

night and we were thrilled to

see so many people from the

region supporting the event

and participating in our fundraising


Sponsors, supporters and

volunteers also played a vital

role in the event and we

are so grateful for their input

she says. “We simply could

not have done it without their


The LJ Hooker Cancer Society

Ball was held at Mystery

Creek Events Centre on Saturday

August 5.

Waikato Emerging Director Award announced

Diversity advocate,

Daniel Shore, has

been recognised as

an emerging talent in governance,

taking out the Institute

of Directors’ (IoD) Waikato

Branch Emerging Director

Award on August 16.

The Hamilton lawyer believes

the fundamental purpose

of governance is about

preserving and creating value.

“Good governance should

preserve value by managing

and minimising risk,” Daniel

said in his application.

“Governance ensures that

there is the necessary focus

on the future and on how an

organisation should to navigate

its way through the challenges

and opportunities that

will invariably be presented.”

IoD Waikato Branch chair

Simon Lockwood says the

judges were impressed by

Daniel’s passion and vision

for professional governance

development and desire to

add real value to Waikato


“Daniel stood out as someone

with a deep and diverse

skillset coming from a law

and strategic management

background. He recognises

good governance as being the

foundation of great organisations,

and has a real drive to

grow his capability as a director.”

While Daniel serves on two

not-for-profit service boards,

he has also gained exposure

to governance in sport at a

national level, through Bowls

New Zealand. Daniel said:

“I’ve found my relative youth

brings a distinctly different

perspective to a number of the

boards I have been involved

in. I deliberately sought to

deliver value through this and

perhaps the best example of is

my involvement with Bowls

New Zealand.”

Daniel receives an award

packaged valued at $5000,

of which $4000 can be used

for IoD professional develop-

ment. He also has the opportunity

to sit as an observer on

the board of Ultra Fast Fibre

and build his governance expertise

with the help of an

experienced mentor and IoD

membership, all for a year.

The IoD Waikato Branch

Emerging Director Award

was established to foster upcoming

talent in governance

through mentoring, formal

training, and access to leading

speakers at events across

the region.


Professional writer with a passion for business available to help.

Web content, partner/executive profiles, publicity,

communications, articles, publications, copywriting.

Career wordsmith and interviewer. Good knowledge of

business. Fast, accurate delivery.

Contact: Andrea Fox

wordsbyandreafox@gmail.com or 021 1100 330

IoD Waikato branch chairman Simon Lockwood, deputy chairman Paul Bennett, Waikato

Branch Emerging Director Award recipient Daniel Shore and Waikato University

Vice-Chancellor Neil Quigley.

Waikato Branch – Upcoming events/courses

At the Institute of Directors

we’re on the pulse of governance.

Connecting, equipping and

inspiring directors through thought

leadership and our extensive

network, professional governance

courses, events and resources.

5 September

Iwi and Maori governance panel discussion with Traci Houpapa, Parekawhia McLean

and Kirikaiahi Mahutariki

12.00 pm - 2.00 pm, FMG Stadium, Waikato

19 September

Why you need an innovation strategy - Planning for disruptive times with

Melissa Clark-Reynolds

12.00 pm - 2.00 pm, FMG Stadium, Waikato

To register, please contact:

Megan Beveridge,

Branch Manager


021 358772 or www.iod.org.nz

Waikato branch is kindly sponsored by:

10 WAIKATO BUSINESS NEWS August/September 2017

Compelling logic to

Golden Triangle rail


Shortly before electioneering politicians

began promising us new roads - which

surely should be a given outcome of good

and orderly infrastructure planning, not an

11th hour vote bribe - a group of volunteer

planning experts offered a striking proposal

for regional passenger rapid rail.


Unfortunately given

Hamilton and Waikato

is at its heart, the proposal

has got lost in publicity

around the election circus.

It didn’t get much air play

here and has since been overshadowed

a little by Labour’s

announcement that it would

spend $20 million on a commuter

train service between

Auckland, Tauranga and

Hamilton. But it would be a

tragedy to overlook this original

proposal because it was

published by a group called

Greater Auckland.

The logic behind Regional

Rapid Rail (RRR) is compelling.

It’s a three stage proposal

to link Auckland, Waikato

and Bay of Plenty, the “golden

triangle” that is home to 50

percent of the New Zealand’s


The analysts at Greater

Auckland aren’t starry-eyed

idealists. Their proposal,

which can be found on their

website, is comprehensive

and detailed, with plenty

of costings, discussion and

learnings from previous

studies and business cases,

including that for Waikato

inter-city rail

The proposer makes the

wry observation that most of

the trumpeted benefits of the

Waikato Expressway – including

reduced travel times

between Auckland and Tirau;

a big reduction in fatal

and serious injury crashes;

reduced traffic congestion

within smaller communities

like Cambridge - will only

happen as long as the new

road remains free-flowing and

uncongested by commuter


“Given the spill-over housing

pressures of the main centres

and demand for suburban

development in north Waikato,

additional traffic and congestion

is a certainty unless

something else is done too.

With the Waikato Expressway

almost complete, what is

missing is the maximisation of

complementary rail corridors:

the North Island main trunk

and East Coast main truck.”

Greater Auckland

is an independent,


analysis and advocacy


for improving the

quality of cities.

It says with the

golden triangle expected

to account

for more than 70

percent of New

Zealand’s growth

in the future, a step

change is needed

in intercity transit

to leverage this

growth proactively,

rather than waiting

for it to congest the

Waikato Expressway

and Auckland’s



RRR is not a push for commuter

trains. It’s an integrated

regional economic development

plan for the upper North


The first stage is an interim,

to be set up quickly and inexpensively

(estimated capital

development cost $10 million)

using existing trains running

on the current network between

Auckland and Hamilton

and Tauranga. It would use

three existing 96-seater Silver

Fern units, offering two peak

and three inter-peak services

each way between Hamilton

and Auckland – time about

2 hours and 15 minutes - on

weekdays and a reduced

weekend service. There would

be one Auckland-Tauranga

return service a day. One way

would take about 3 hours 30


A subsidy requirement of

$2m a year for five years is

estimated. This stage is just

“proof of concept” using existing

lines and trains with

eight new stations.

Stage 2, at an estimated

cost of $400m, would offer

three lines with regular service

between Auckland and

Hamilton, Tauranga and Te

Kuiti using 17 higher speed

dual mode diesel and electric

300-seater tilt trains. They

would do the Hamilton-Auckland

trip in 90 minutes and

the Auckland-Tauranga leg in

about 2 hours 30 minutes.

This stage could potentially

carry 3.5m people a year

and would require a zero operating


Stage 3, providing for future

expansion and extension,

would be 32 tilt trains operating

on four lines with frequent

service between Auckland and

Cambridge, Rotorua, Te Puke

and Te Kuiti via Hamilton and

Auckland. Hamilton-Auckland

would take about 70 minutes,

and Auckland-Tauranga

about 2 hours. Estimated

capital cost would be $1.45

billion and it would return an

estimated operating profit of

$10m-plus a year.

RRR would require a new

urban development authority

to work with councils to ensure

re-development plans are

near rail stations and near the

rail corridor. Waikato and Bay

of Plenty councils would work

with the new authority to provide

local infrastructure and

service upgrades to maximise

access to stations. RRR could

be developed by the NZ Transport

Authority or KiwiRail.

RRR would connect central

business districts, growing

metro and employment areas

and satellite towns. It would

assist in the creation of affordable

housing, well connected

by congestion-free transit, say

the proponents.

For NZ Inc the potential

benefits of RRR are obvious.

It would make it realistic

for people to live in Waikato

towns and work in Auckland.

Running a business in Waikato

would be attractive because

of the easy connection with

other cities. Small towns in

decline because of roading

changes would grow and businesses

could more confidently

invest locally.

RRR would be fully compatible

with existing rail

freight services and would

enable rail freight capacity

to grow throughout the connected

cities and towns. RRR

must also link well with other

public transport and cycling


The analysts at Greater

Auckland aren’t starry-eyed

idealists. Their proposal,

which can be found on their

website, is comprehensive

and detailed, with plenty of

costings, discussion and learnings

from previous studies and

business cases, including that

for Waikato inter-city rail.

And this isn’t their first

rodeo. In 2013 they launched

the Congestion Free Network,

the core of which now makes

up most of the strategic public

transport network proposed

in Auckland. Earlier this year

they released the Congestion

Free Network, mark II, which

updated and future-proofed

the document in recognition

of the big changes since 2013.

RRR proposal is well

worth a read.

As one of the Greater

Auckland planners reportedly

said at its launch, we must

avoid a repeat of the urban

planning travesty that is Pokeno,

where residents of the

sprawling Auckland satellite

development are marooned

without community resources

and job prospects, sentenced

to hours in a car to get to work

or just do some shopping.

World class boat builders back from the brink

From page 3

customers’ trust.

“Unfortunately quite a few

schools and clubs lost their

deposits in the liquidation. We

were determined to honour

those deposits and build the

boats. It was a big commitment

but it was the right thing to do,”

she says.

The company’s big break

came when it landed the role

as official boat supplier for the

World Masters Games rowing

event held at Lake Karapiro

earlier this year. At Masters

Games it is the host nation’s

responsibility to provide boats.

Laszlo Boats NZ struck a

deal with schools and clubs all

over the country to get a discount

on new boats provided

they could be used for a week at

the Games. In all, Laszlo Boats

NZ built 53 boats for the event.

“It was a win win because

all the boats were insured and

the athletes didn’t need the

boats after the competition. So

customers could get a really

high product for a good price.”

“And all up it was a very

successful event,” says Vera.

“The way New Zealand

hosted it was a big tick for New

Zealand. It was great to be a

part of that alongside Rowing

New Zealand,” she says.

Vera says the new company’s

first year in operation was

all about reassuring existing

and past customers.

The Australian deal came

about through Vera contacting

a past customer, St Joseph

College in Sydney, Australia.

Gary Robertson used to coach

in Sydney so with Lez played a

part in clinching the deal.

“They placed an order last

year and they were blown away

so much that they placed an order

for three more boats.”

Another Sydney school, St

Ignatius’ College Riverview

followed suit and took two

boats and other orders from

Brisbane and Tasmania took

the order up to 10 boats.

Sending boats in a container

can be risky because of their

fragility so Vera asked the shipping

company to drop a container

off. The team packed the

container from their yard.

“I am told that not even

KIRS ever sent such a big

shipment to Australia. I didn’t

even realise that it was such a

big deal until afterwards,” says


A massive boost for Laszlo

Boats NZ has been landing the

services of retired Olympian

Eric Murray as sales director

to build relationships throughout

New Zealand and overseas.

Eric who also worked for KIRS

for a time first met Lez in 2006.

While Eric’s rowing career

took off the relationship continued

and Eric joined Laszlo

Boats NZ in February.

“He has a great understanding

of boat building. He’s very

talented in many areas; he ticks

all the boxes. I can’t even imagine

anyone else who gets close

to what he does,” says Vera.

“Every time I think of the

Laszlo Boats NZ brand I picture

Eric. We want the brand

to be like him. He is extremely

successful, he has great charisma,

but he is also down to earth

and has a great sense of humour

and is approachable.”

Vera uses her artistic flair on

the company’s website which

is filled with quirky humour

including a photo of Eric in a

James Bond pose.

“We’re thrilled to welcome

our new Double-Olympic Gold

special agent to our team,” says

the website bio on Eric.

“Laszlo HQ is sending him

on a mission to lead our sales

department and mercilessly

eliminate any obstacles our

customers may have with their


“As part of the unbeaten The

Kiwi Pair (with Hamish Bond)

he aligns perfectly with our

work ethic; like us he doesn’t

stop when he’s tired. He stops

when he’s done. His name is

Eric. Eric Murray. He likes his

coffee stirred. Not shaken.”

Laszlo Boats NZ last year

won the Excellence in New and

Emerging Business category at

the Waipa Networks Business

Awards and business is flowing

in. A whiteboard in the office

has a long list of orders from

schools and clubs. Historically

during the winter the business

has spent more time on repairs

and refurbishments but this off

season there have been many

new boat orders. Vera is determined

to continue to get Laszlo

Boats NZ’s message out nationally

and internationally.

“We want the brand to

scream New Zealand, we want

the brand to be the iconic brand

and we want to stand for everything

New Zealand represents

including ingenuity and quality.”

WAIKATO BUSINESS NEWS August/ September 2017




So has Ben.

We’re thrilled to announce the opening

of a new Harrison Grierson office in Hamilton.

We’re also excited that Ben Inger, who will be well

known to many of you, has joined us to manage

the office. Together, we’re looking forward to

continuing our growth in the Waikato region.

Speaking of growth – we’re also looking for

engineering, planning and surveying staff

to join Ben’s team.

Get in touch today.

BEN INGER Hamilton Manager

E b.inger@harrisongrierson.com

M +64 27 836 6507

12 WAIKATO BUSINESS NEWS August/September 2017

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WAIKATO BUSINESS NEWS August/September 2017


Workplace investigations

- getting the basics right



Employment lawyer and director at Practica Legal

Email: erin@practicalegal.co.nz phone: 027 459 3375

So, an incident has happened in your

workplace and requires investigating.

You’ve never had to do this before and you

are, perhaps, struggling to know where to


You are not alone—it is

a common-place problem

and most employers

have seen enough newspaper

articles to know that more

often than not, dismissals

which are justified substantively

(the why of the dismissal)

are often held to be unjustified

for procedural issues (the

how of the dismissal).

What follows are some tips

and considerations to try and

ensure that at least your investigation

methods will pass the

procedural fairness test. It is

important to note that this article

refers to the process for investigating

the matter, not for

the disciplinary proceeding

and potential dismissal which

follows. That is a whole other

article in itself.

Remember, the point

of any investigation

is to ascertain the

facts of the matter, so

the decision maker

can decide what, if

any, action should be


First, you need to decide

who is going to undertake the

investigation. It needs to be

someone who is not connected

with the incident (neither

a victim nor a witness) and

someone who will not potentially

be seen as biased (a

friend of one of the complainants

or the accused, for example).

In larger companies, the

investigator will usually be

someone who performs an HR

role, in smaller companies,

you may need to consider hiring

an independent investigator.

The need for an investigation

usually arises because a

complaint has been received.

So, the first step is to interview

the complainant(s) and

take careful notes of what

happened, who was present

and when the alleged incident

occurred. From these interviews

compile a list of who

else needs to be interviewed,

and be prepared to extend that

list as the investigation proceeds

and based on the comments

of the accused.

Use open-ended questions

to elicit the information from

witnesses, rather than putting

closed questions to them

which may be seen as soliciting

information to confirm

other witness statements (example:

“How were you feeling

by this stage?” rather than

“Did you feel frightened at

that point?”).

Inform any complainant

that unless there is a serious

safety threat to themselves or

others, (not merely the possibility

or potential discomfort

of continuing to work alongside

the accused) then the employer

will need to disclose

all information relating to

the allegations, including the

name(s) of the complainant(s)

and all witness statements. Inform

the complainant that unless

they are prepared to agree

to this, the employer may not

be able to proceed with an investigation.

Present each witness with

the notes from their interview,

before giving them to the accused,

and ask them to correct

any factual errors, add any

missing information. Then get

them to sign and date the final

version as being a true representation

of their evidence of

the incident.

Where there are multiple

witnesses/complainants witnessing

the same incident,

check their statements for

consistency and use follow up

questions to clarify why the

statement of one witness may

be at odds with another. For

example, if one witness states

the accused threw a book at

the complainant, and another

witness does not mention this,

it may be that one witness is

exaggerating or that the other

witness temporarily left the

situation and did not witness

that particular event. Either

way, you need to know the

reasons for these inconsistencies

and assess witness credibility.

Be prepared to go back and

test the witnesses about their

statements, or interview new

witnesses, following comments

from other witnesses

and the accused. If the accused

claims that Witness C,

who has provided damning

evidence against them, came

up to them straight after the

event and said it was clearly

all the complainant's fault and

this conversation was witnessed

by Jane, put this comment

to Witness C for their

response and then interview

Jane and ask if she can recall

being present during any conversation

involving the event

Remember, the point of

any investigation is to ascertain

the facts of the matter, so

the decision maker can decide

what, if any, action should be

taken. The investigation is not

about gathering evidence to

justify an outcome. It is about

deciding what an outcome

should be, based on reliable

evidence obtained from a

thorough investigation.

Once the investigation has

been completed, the employer

then needs to decide whether

there is sufficient evidence

of misconduct or serious

misconduct to justify a disciplinary

proceeding, and if so,

clearly set out each allegation

the employee is being asked

to address. These allegations

should be set out in a letter

asking the employee to attend

a disciplinary meeting, which

should also include any potential

outcomes (such as a final

written warning or dismissal)

and state that the employee is

encouraged to bring a support

person or legal representative.

All relevant evidence that an

employer may seek to rely on

when making a final decision

on the outcome, should be attached

to that letter, including

witness statements, emails,

GPS print outs etc. An employer

should never rely on

evidence when making a final

decision, that the employee

has not had the opportunity to

address when responding to

the allegations.


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14 WAIKATO BUSINESS NEWS August/September 2017

Net neutrality law a great step back

Imagine a world where someone outside of

your organisation gets to decide just how

important your business-critical data is to

you, and how quickly you should be able to

access it.

That’s the road United

States Federal Communications


chairman Ajit Pai, recently

appointed by US President

Donald Trump, wants to take

the US, and thereby the rest

of the world, down. Pai has

announced plans to scrap the

open internet protection granted

in 2015 under the Barak

Obama administration.

The 2015 law that Pai wants

to abolish makes internet service

providers treat all data as

equal, regardless of its content,

where it has come from,

where it is going to and where

it is stored. This is known as

net neutrality and, in practice,

means Company-X data is given

the same priority as Microsoft

data and US Government


It stands to reason.

The data I require as a

Company-X director is priceless

to me, but worthless to

anyone else unless, perhaps,

they are in a competing business.

The same goes for the

Microsoft executive, or the

American civil service employee,

who are primarily interested

in the data they need

to do their jobs. Far be it for

The advantages of

professional management

Investors often purchase investments outside

the cities or towns in which they live

and usually invest because there are better

opportunities and more favourable yields.

Managing a property under these circumstances

can be very daunting. More often than

not, owners do not have any knowledge or relationship

with local contractors when issues

arise with tenants and the building. Lacking

those relationships leaves landlords open to

poor advice, poor workmanship and over

charging. Without that preferred contractor relationship

a lack of response times on urgent

matters can arise.

Owners start to realise that the distance

between them and their investment property

leaves them vulnerable to issues arising that

they are either unaware of, or cannot keep a

close watch on.

Once investors have settled into the benefits

of having their property professionally

managed, many are deciding to bring their other

properties into the management portfolio to

ensure their house is in order should ill health

strike. Sudden death or long-term illness is

stressful enough for families without having to

try and take over management of their loved

one’s investment portfolio.

Professional management will keep the

properties running smoothly, income coming

in and data and accounts readily accessible for

family members, accountants and lawyers.

Is now the time to start thinking commercial

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David Hallett is a director of Hamilton software specialist Company-X,

design house E9 and chief nerd at Waikato Need a Nerd.

someone else, external to our

businesses, to make a call on

just how important a particular

data packet is.

The law forbids an external

agency, such as an internet service

provider, to arbitrarily prioritise

the delivery of data over

the internet. This is because, in

each of the examples given,

the agency’s and their client’s

own data is more important

than anyone else’s. To work

any other way would hinder

free enterprise in internet connected

business in every part

of the world.

The internet slowed to an

almost grinding halt on July

21 as a result of the protests

against Pai’s proposal, as tech

giants like Amazon, Google

and Twitter responded.

Spinning wheels of death

and blocked notifications appeared

on the websites of such

tech giants. They wanted to

demonstrate how the US Federal

Communications Commission’s

plans to scrap net

neutrality laws would be bad

for business. Not just in the US

but, since the internet knows

no boundaries, around the

world too. This was a stark reminder

that so many of the internet

based technologies that

we, in New Zealand, depend

upon were either developed in

the US or are hosted there.

So, how much is the internet

worth to your business? It’s

worth quite a bit to me.

Most of the software we develop

in Waikato, for businesses

in New Zealand and overseas,

is delivered to our clients

over the internet. We mostly

build business critical software

accessed by our clients around

the world on an internet connected

computing device with

via a web browser like Apple

Safari or Google Chrome. We

also build apps for our clients,

downloaded through the Apple

App Store or Google Play.

Pai’s proposal must be defeated

or business, and private

internet users too, will suffer

greatly, plunging us a step

backwards in the information





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WAIKATO BUSINESS NEWS August/September 2017


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16 WAIKATO BUSINESS NEWS August/September 2017


Bold steps needed to maintain

Rotorua’s buoyant growth

Rotorua needs to take action to ensure

that the city’s infrastructure keeps pace

with it’s strong economic growth, says

Rotorua Chamber of Commerce chief

executive Allison Lawton.


Calling for due diligence

and a bold approach

towards the city’s

future, Lawton said there

was a need for “aspirational”

decisions to be made around

the city’s infrastructure if

Rotorua was not to fall victim

to the problems that have

beset major centres such as

Auckland and Tauranga.

“So, while we celebrate

our strong economic growth,

we have to make sure we

remain ahead of the growth

curve. There are lessons we

must learn from those cities,

and now is the time to do it.”

A recent Westpac survey

found that regional confidence

in Bay of Plenty

improved in the June quarter.

Despite a dip in during the

previous quarter, it found that

overall, the region had consistently

recorded higher levels

of economic confidence

in recent years than in other

areas surveyed by Westpac.

A survey conducted by

the Rotorua chamber echoed

those findings. Lawton - who

was recently confirmed as

chief executive after acting

in the role for several months

(see accompanying story),

said she believed economic

confidence in Rotorua now

matched, or even bettered,

that seen in the wider Bay

of Plenty, with all sectors

recording growth.

Bay of plenty

Lawton commended the

Rotorua Lakes Council for

its vision in drafting what

has been called the Rotorua

Spatial Plan, a blueprint

described as a crucial building

block for future planning

and decision making around

the city’s growth out to 2050.

She said stakeholders

involved in that process were

saying “be bold, be aspirational,

so we can become

the city we want to be. The

spatial plan will help unlock

Rotorua’s potential, but we

have to be prepared to blaze a

path if it is to succeed.”

Rotorua’s deputy mayor

Dave Donaldson said Rotorua

was growing and progressing.

“Ensuring we have the

infrastructure in place to enable

and encourage that to continue

is a challenge council

wants to front-foot,” he said.

The district spatial plan

would establish where and

how the city’s development

took place, and would provide

direction in terms of infrastructure,

said Donaldson.

“A refresh of our 2030

Vision has identified opportunities

based on the district’s

strengths, and that’s reflected

in our 2017/18 annual plan

‘big moves’, which focus on

growth, infrastructure, housing

pressures and revitalisation

of key tourism and amenity

areas like our lakefront,”

he added.

“We can’t do it alone – we

need partnerships and central

government investment as

For more information get in contact with our Bay of

Plenty Business News team today: 07 838 1333 or


View more news online today at...


well, and we’re working on a

lot of fronts.

“We are, for example,

working closely with NZTA

on our roading needs, and will

establish a special housing

accord with the government,

which will enable us to fasttrack

housing developments.”

Lawson noted that tourism

continued to take the lead

as the city’s largest industry,

with retail ranking a close


GDP was growing yearon-year,

sometimes even outperforming

national GDP, and

the region’s population had

just recorded its largest annual

growth in a decade, taking

numbers to more than 70,000.

“Rotorua is increasingly

becoming one of those

areas to benefit from the shift

southwards by people from

Auckland and Tauranga.

“There are signs of confidence

and investment everywhere.

The CBD has fewer

empty shops - three years ago,

there were 62 empty shops in

town – half of those have now

been tenanted.”

Further evidence of

growth was visible away

from the CBD, said Lawson,

with several major building

projects currently underway

set to meet growing retail

and accommodation requirements.

Developments being

looked at would add a fivestar

dimension to Rotorua’s

visitor accommodation,

which she said was vital.

“We’re spoilt for choice

now in terms of hotel/motel

stock, but it is important that

we become a five-star destination,”

she said.

“There’s a lot of vibrancy

in the city, but there is still

much to be done if we’re to

keep the momentum going.

We can’t be passive around

the planning of where we go

from here.”

An important priority

would be to progress

Rotorua’s eastern corridor, a

planned four-lane highway

between the city and Rotorua

International Airport.

Lawton said the airport

itself had the potential to

generate greater profitability,

and any opening up of areas

alongside the proposed corridor

would make vital land

available for development

and would facilitate the servicing

of those land blocks.

The revitalisation of the

CBD was another priority, she

said, and the city needed to

increase its housing stock to

ease current pressures both on

rentals and homes available

for purchase.

A shortage of skilled

workers in Rotorua was being

attributed to insufficient

housing stock.

“Having sufficient housing

New Rotorua Chamber of Commerce chief executive

Allison Lawton has plenty of skin in the game.

stock is at the very heart of

economic growth.

“It will dampen confidence

and future growth if we don’t

plan for those numbers now

and do something about it.”

Chamber aims to grow

Rotorua Chamber of Commerce’s recently appointed chief executive

Allison Lawton hopes to help the organisation become more outward

facing as it works to energise more of the region’s sector groups.

Lawton moved into an

acting CEO position

last November, following

the resignation of former

chief executive Darrin Walsh.

Her position at the helm has

now been formalised, and

while it’s a part-time role, she

has been on the board for several

years and likely has more

skin in the game than most.

Her commitment to the city

goes back a long time. Lawton,

who is of Tuwharetoa and

Rongowhakaara lineage, went

on record last year as saying she

was born and bred in Rotorua,

“and I plan to die here.”

While that’s a clear advantage

in a region recognised

as the heart of Maoridom,

she also brings to the role a

strong mix of business and

leadership skills.

After starting her working

life as a clerk in the local

Department of Maori Affairs,

she moved into various roles

at Housing New Zealand, Te

Puia, SkyCity and Waiariki

Institute of Technology.

She was working full-time

while she completed her MBA

at the University of Waikato,

after which she worked in

several business development

roles in the tourism and retail

sectors before launching her

own management consultancy

and business mentoring company,

AVID, in 2013. Lawton

still owns the company, and

now works flexibility around

both roles.

Rotorua’s recent growth

has presented a suite of challenges

for the chamber.

“Our strategic plan was

re-set in October last year.

We’re very clear about our

mandate to our members and

will continue to offer events

and training that will help

them meet the challenges

with more confidence.

“We need to be more outward-facing.

Sometimes I

think people can be a little

closed to new ideas, and

we want to encourage all

sector groups – Maori and

non-Maori as well as other

ethnicities, young and old –

to get behind us in that.”

Membership is currently

around 500 businesses. Ms

Lawton hopes to build those

numbers in order to enhance

the chamber’s value to members

and the wider region and

is planning an open day to get

the message out there.

“But at the end of the day,

it’s not just about numbers;

it’s about becoming a bigger

voice with which we can

influence political leadership.

How do we get the voice of

our city heard?

“Other cities get far more

airtime than we do – that is

something strength of numbers

can change. We need to

become a strong and vocal

advocate for Rotorua, one

unafraid to fly the banner for

the city.”


WAIKATO BUSINESS NEWS August/September 2017 17

HR company worthy winner at Waipa awards

HR company No 8 HR was announced as

the Supreme Overall Winner at the Waipa

Networks 2017 Business Awards Gala

Awards Dinner, held at Mystery Creek

Events Centre on Friday 18 August.

The company encompasses

consulting, recruitment,

training and

development services , providing

‘cradle to grave’ employment

services. The judges

were impressed with the strong

business model and growth,

with progressive practices and

strong evidence of innovation.

No. 8 HR has an impressive

geographical spread of activities.

Overall, a very professional

business with robust

systems. This, coupled with a

clear strategic vision makes a

special business.

No8HR owner and principal

consultant, Lee Astridge

said her business was absolutely

delighted by the wins

both in the Medium Business

Excellence category and the

Supreme Award.

“These wins will keep us

spurred on in our journey towards

becoming better. Any

business owner knows that the

moment you think you’ve got

it all worked out is the moment

it will fall over for sure. Being

recognised like this helps

keep the momentum going to

improve and keep looking for

opportunities to improve and


“Like all businesses, we

face challenges every day and

our bottom line was that everyone

in the team steps up

every day to those challenges

and collectively we achieve

more than we could on our


Harnessing this ‘team collective’

was ultimately what

business success was about,

Lee said.

The winner of the Supreme

Overall Award is selected by

the Head Judge at the Waikato

Management School and

members of the judging panel.

They are the business or

organisation that has demonstrated

excellence over the

nine areas judged. These include

Leadership, Customer

Focus and Marketing, Quality

and Systems, Business Performance,

Planning, People

Management, Innovation and

Knowledge as well as community

and Environmental Contribution.

The awards dinner was

attended by more than 370

people, including Waipa District

Mayor Jim Mylchreest,

Hon. Louise Upston (MP for

Taupo), Barbara Kuriger (MP

for Taranaki-King Country)

and Andrew Little (Labour

List MP). Excited finalists,

colleagues, friends, clients,

family, mentors and advisors

gathered to celebrate business

success in Waipa and Raglan.

The exceptional quality of entries

into the Awards created a

great contest between a diverse

range of businesses, resulting

in the judges awarding joint

winners in two categories.

Malcolm Phillipps (FCIM)

- director of marketing & external

engagement, Waikato

Management School said:

“The University of Waikato

Management School is privileged

to be involved with the

Waipa Business Awards in

2017 - the ongoing business

potential and growth within

the Waipa and Raglan areas

is incredibly exciting, whether

it be in retail, hospitality,

tourism, service or manufacturing.”

Adam Fletcher, chief executive

of Waipa Networks said:

“Being customer owned, we

are motivated to provide high

levels of service at competitive

prices and committed to

providing essential infrastructure

to help build the wealth of

business and the community.

The Waipa Networks Business

Awards aligns and supports

successful business.”

New Zealand National

Fieldays Society chief executive

Peter Nation said:

“As a major business and

economic contributor to the

Waikato, we were delighted

to support Waipa’s premier

business event by hosting the

region’s top businesses and

people at our Mystery Creek

Events Centre venue for the

2017 awards evening. Huge

congratulations must go out

to not just the winners on the

night, but all finalists as it is a

significant achievement to be

recognised for their excellence

at this level.”

The No8 HR team, Supreme Overall Winner at

the Waipa Networks 2017 Business Awards.


Excellence in Medium Business

Waipa Networks 2017

Business Awards

Need a clear perspective?


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going well?


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18 WAIKATO BUSINESS NEWS August/September 2017

0800 800 935




An online system for new work requests on WEL’s network will

deliver more efficiency for the business and the customer.

An online system for new work requests

on WEL’s network will deliver

more efficiency for the business and

the customer.

That’s according to WEL Networks Customer

Initiated Works Manager, Justin Sonnenberg who

explains customers will ask WEL for a design and

quote if they’re subdividing, changing the electrical

load on an existing site or maybe wanting to relocate

an existing power connection.

“We’re all aware that Waikato is experiencing

significant growth in the housing and commercial

sectors and we’re excited to play a role in supporting

that development. However, it’s fair to say this

is creating challenges not only for providers of

core infrastructure services, like WEL, but for the

customer too.

“For example, if the customer doesn’t provide all

the information required for WEL staff to prepare

an informed quote we can spend time going back

and forth gathering information, and ultimately

wasting time.

“Last year we delivered over 1,100 quotes for potential

new work on our network. That’s an increase of 30%

on the 12 months prior.

However, only 60% of those quotes moved on to

construction phase.

“We understand there is strong interest in

developing private land, subdividing sections or

perhaps changing the physical location of WEL assets

however tentative enquiries do place pressure on

our ability to respond to genuine applications.

“With the new online system we tell customers

what information they need to gather before they

start the administration process, which they can

complete in their own time allowing us to focus on

the validated customers.

It’s a much more efficient way for the customer and

WEL to do business.

Please visit wel.co.nz/get-connected/newcommercial/get-started-now


Once the wild weather calms down, give WEL Networks a call

to have trees near power lines trimmed.

Trees that aren’t maintained regularly can

encroach on overhead power lines and

cause unnecessary power outages on

the network. In fact, untrimmed trees

account for a fifth of unplanned power outages in

our communities. The recent wild weather may have

highlighted unruly trees on your property so the

calm before the next possible storm is a good time

to call in the professionals.

WEL Networks Arborist, Jonny Ogden, wants you

to take a safety first approach when managing

vegetation on your properties.

“It’s extremely dangerous for DIYers to attempt

to trim their trees around power lines because

once a tree gets into contact with a live power line,

electrocution becomes a real hazard. Please don’t

take the risk. We have a team of qualified arborists

who provide vegetation management services to

the community.

“We also routinely monitor trees around our

network to identify any that may have an impact on

overhead power lines, because they’re overgrown, or

as we experienced recently, during severe weather

conditions such as storms or strong winds.”

He says WEL Networks will also

take a proactive approach if a

tree poses a particular threat to

community safety.

“When we’re made aware of a potential issue we’ll

send a letter to the property owner providing

options for tree trimming or removal. Work doesn’t

start without the property owner’s consent, and all

work is carried out by our highly-trained arborists

who carry WEL identification with them.”

For more information on WEL’s vegetation

management services or to arrange tree trimming

phone 0800 800 935 or visit wel.co.nz




The fifth WEL Networks electric vehicle (EV) fast charger in the Waikato is now ready for use.

Situated in Hamilton City’s Caro St carpark

(adjacent to Hamilton City Council’s main

Municipal Building) the unit is free for public

use and EV owners can park in one of two

dedicated spots to charge their vehicles for up to

60 minutes, without incurring any parking fees in

that period.

The EV fast charger is very quick – charging to 80 per

cent will take around 20 minutes, plenty of time to

wander to a local café for a coffee.

There are four other WEL Networks units operational

around Waikato; at the WEL Networks Maui Street

office, on Wayside Road in Te Kauwhata just off

the Expressway, in the main street of Raglan and at

Waikato Innovation Park.

Paul Blue, WEL Networks General Manager

Asset Management says “WEL Networks plays an

essential role in the region’s economic and social

development by identifying and investing in new

technologies that benefit our people, modernise

our network and future proof our communities.

Working with the Council on the central city electric

vehicle fast charger installation is just one way we

can meet that objective”

Hamilton City Councillor, Dave Macpherson (Left) and WEL

Networks Asset Management GM, Paul Blue fast charge

their electric vehicle at the Caro Street fast charging site.

“Hamilton is one of New Zealand’s fastest growing

cities and we need to provide our communities

with innovative energy solutions that will support

this growth. With the unit now live we literally put

Hamilton on the international electric charging

network map through an app called Plug Share.”

“This is a free device for an electric vehicle owner

that provides real-time information on where to find

chargers anywhere around the world.”

Dave Macpherson, chair of the Council’s Growth

and Infrastructure Committee says the installation

of an electric vehicle charger in central Hamilton

enhances the city’s reputation as a city of growth,

opportunity and innovation.

“Electric vehicles are the way of the future and we’re

going to be seeing a lot more around Hamilton and

this particular location near the i-SITE is ideal for

tourists and visitors to the city.”

“We’re delighted to be partnering with WEL

Networks to provide a service for the city that is

going to be in great demand in years to come.”

“With the new online system we tell customers

what information they need to gather before they

start the administration process, which they can

complete in their own time allowing us to focus on

the validated customers. It’s a much more efficient

way for the customer and WEL to do business.


WEL Networks has joined

the Before U Dig programme

which means customers

requesting service plans

will now be directed to the

Before U Dig website.

Just one month into the programme

we’ve received a positive response

to the change, with customers

indicating the system is a much more

efficient way to do business with us.

More information about the programme is

available at beforeudig.co.nz

Remember – whether you’re a commercial

contractor or homeowner, it’s important

you take the time to accurately locate power

cables before you start any digging work.



One of seven Roads of National Significance, the Waikato

Expressway has been identified by Government as key to

unlocking New Zealand’s potential for economic growth.

When complete, the $2.1 billion

transport link will reduce travel

time between Auckland and south

of Cambridge by up to 35 minutes,

improve connections for freight and business, and

significantly improve safety on this stretch of State

Highway 1.

Although the logistics of moving traffic from A

to B along the Expressway isn’t a WEL Networks

priority, contributing to a safer driving environment

certainly is.

WEL Services General Manager, Mat O’Neill

explains “Our crews have been part of the Waikato

Expressway project since it began, relocating or

placing electricity services underground along the

102km stretch of highway.

is that our network is shielded from the elements.”

The WEL Networks team is currently working on

the 5.9km Longswamp section.

This will provide a safer driving environment and

offer commuters a more scenic view in their travels.

The other benefit of placing services underground

Longswamp section looking

south from Hampton Downs.


20 WAIKATO BUSINESS NEWS August/September 2017


EMBER: hot new

menu - and more

“This is a very exciting time for Ember

restaurant,” says new owner Mark Davis.

“Not only do we have a renowned new chef

but we are launching an enticing new menu

- plus we’re now opening for breakfast as

well as lunch.”


The launch date for the

new-look Ember Eatery

& Bar menus: September

4. You can look forward to

a breakfast of Pumpkin Pain

Perdue (glazed pear, pumpkin

& rosemary feta, tonka spiced

syrup); Mushrooms Myriad

(wood mushrooms, poached

egg, garlic croutes, truffle hollandaise);

Ember ‘Bacon &

Egg (crispy pig ears, fried egg,

peanut chilli & lime salad);

plus more, as well as all the

usual favourites such as Eggs

Benny, Honey Oat Granola and

Eggs ‘n’ Toast.

“For the first week, free

coffees will be given away

from 7am-9am and the following

week, free coffee with

each breakfast or lunch purchased,”

says Mark. “With the

revamped dinner menu we’re

continuing with some of the

old favourites such as Jerk Kid

and Prawn Dogs with tangy

McClure’s Pickles but we’re

introducing new items showcasing

local products such as

Huffman’s Award-winning

sauces and cajeta.”

Tempting salads have been

added including Grilled Watermelon

with basil, mint, goat’s

feta and compressed cucumber

and Candied Beets with pecan,

cajeta, sorrel, puffed quinoa

and black garlic.

The team

Mark Davis is a late arrival to

the hospitality industry but has

previously managed several

local businesses including his

family transport company. He

thoroughly enjoys a new challenge

and the satisfaction of

a job well done. “I had been

looking for a new career move

for a while and when the opportunity

arose to purchase

Ember it seemed a good fit.”

Mark is relishing working with

a great team, and of course,

thoroughly enjoying the kitchen


Another Mark on the

team, general manager Mark

Smithells, has helped nurture

Ember since it was first opened

by the Pumice Food Group

- David Kerr and Ryan Ladbrook.

Their ‘Pumice’ restaurant

on the same site, burned

down in 2013, but determination

saw their stylish modern

eatery Ember - with it’s iconic

robata grill - rise from the ashes

in September 2015.

Mark was enticed back to

his home town from Wellington’s

Foxglove and Matterhorn

Continued on page 21

New team, new dream

Creative Kiwi Cuisine.

From the heart of the Waikato.



Now open for Breakfast, Lunch & Dinner

MON - FRI 7am to Late | WEEKENDS 9am to Late

60 Church Road, Te Rapa, Hamilton 3200 p. 07 850 9339 e. eat@ember.net.nz www.ember.net.nz


WAIKATO BUSINESS NEWS August/September 2017 21

From page 20

restaurants. He has had 18

years’ experience in the ‘hospo’

industry and adds delightful

character to Ember with

his trademark cap and wellgroomed


“I’m very happily settled

back in Hamilton for the long

haul, in my own home with

my wife and two-year-old

daughter,” he says. “I also find




Available at leading

restaurants and

stores in the Waikato



to life...

time to indulge my passion

for creating artisan syrups and


New executive chef, Niels

Naumman fell in love with

food from an early age learning

to cook at home to appease

his ravenous appetite. As a

New Zealand Restaurant Association

modern apprentice he

learnt his skills in a 50-seater

bistro under the eye of top chef

Stephen Thompson. “Three

years in that small kitchen gave

me a strong understanding of

what it meant to be a chef and

the delicate balance on which a

restaurant is run.”

Niels then spent three years

at the iconic Soul Bar & Bistro

at Auckland’s Viaduct Harbour

after which he followed his fiancée

Hansa to Queensland’s

bringing design to life...

...and another iconic

building to the

Hamilton landscape.

Downey Construction, Waikato’s design & build

specialists would like to congratulate

Chris & Clinton on the opening of their fantastic

new NOSH Food Market.

Hamilton Island. “I enjoyed

working at a south-east Asian

restaurant after which I joined

a seafood restaurant as sous

chef. Together with executive

chef Trent Dawson we raised

the culinary standing of the

popular Yacht Club. It was

in the last couple of years on

Hamilton Island that I really

began honing my craft and

started to fuse the cuisines I

had enjoyed learning about

over the years.

“My inspiration comes

from everywhere,” says Niels.

Ember’s assistant manager

and Niels’ partner Hansa Malhotra,

was born in Delhi moving

to Cambridge when she

was 10-years-old for education

at St Peter’s School. She started

work at a local Italian eatery

and then decided on a split

front-of-house apprenticeship

at Hamilton’s Sky City and

Auckland’s award-winning

French Café. “I subsequently

joined the Depot team at the

Sky City precinct but I wanted

more of a challenge and moved

to Hamilton Island.”

It was here that Hansa

gained experience in all areas

of hospitality — as a barista,

bartender, supervisor and

workplace trainer. The highlight

was working the restaurant

at the luxury resort Qualia.

“Niels and I returned to

New Zealand after four years

mainly due to the aftermath of

Cyclone Debbie,” she says.

Continued on page 22




the best dishes

throughout the




to life...

...and another iconic

building to the

Hamilton landscape.

Downey Construction, Waikato’s design & build

specialists would like to congratulate

Chris & Clinton on the opening of their fantastic

new NOSH Food Market.

...with a reputation for the delivery

of exceptional construction projects

Downey Construction, Waikato’s design

and build specialists are proud to support

Ember in their new journey.


07 849 7502 | downeyconstruction.co.nz | info@downey.co.nz

Brandish ® | 4978

PO Box 1210 | 07 849 7502 | info@downey.co.nz

22 WAIKATO BUSINESS NEWS August/September 2017


From left, Cody Burbery, Sous Chef, Mark Smithells, General Manager,

Mark Davis, Director and Niels Naumann, Executive Chef.

EMBER: hot new

menu - and more

“More than just Electricians”

Kitchen Equipment Specialists

Commercial Industrial /

Automation / Maintenance

From page 21

From the landlord

Jeff Downey, managing director

of Downey Construction

and Ember landlord says he is

extremely excited about the relaunch.

“It is the ideal venue for

breakfast meetings. There is a

huge business community here

in Te Rapa that will benefit. In

2011 when we were subdividing

the land here, we knew we

had to include a café to cater for

the local businesses. Breakfasts

will definitely be popular here.”

He emphasised it will also be

ideal for conferences.

Both Pumice and Ember

restaurants were designed by

Noel Jessop Architects, a highly

regarded company in Waikato.

The boutique firm is passionate

about designing modern, contemporary

architecture. Ember

reflects this.

When Pumice opened in

2013 there was a small area

where one could enjoy good

coffee. After the fire and the

rebuild, this designated area

went although one could still

enjoy coffee in the main restaurant

during opening hours. Jeff

is delighted with the relaunch

menu and the fact that now he

can grab a good coffee - or even

breakfast - on his way to work.

“I’m enjoying the energy the

new team has brought and I’m

very impressed by the chef who

has such a good heritage,” says


Ember Eatery & Bar has a

tremendous line-up of activities

planned for September starting

with a Father’s Day competition;

dish of the month; a free

sweet treat with lunch; and buy

three for the price of two small


-Keep an eye on Ember’s Facebook

page for weekly extras

and events.

-Creative Kiwi Cuisine

From the Heart of Waikato

-Ember Eatery & Bar

60 Church Street, Pukete, Te

Rapa, Hamilton 3200

Phone 07 850 9339


Proud to work

alongside Ember

Part of the Aotea Group of Companies

07 847 9845

24 hours Callout Number

F:07 847 9875 | M: 021 769 613

28 The Boulevard, Te Rapa Park, Hamilton 3200




The Ember team from left: Executive chef Niels Naumann, assistant manager Hansa

Malhotra, owner Mark Davis, restaurant/general manager Mark Smithells.









J.A. Bell Building Ltd


A Flagstaff home and a Hamilton renovation have taken out this year’s Supreme Awards in the

Waikato Registered Master Builders 2017 House of the Year competition. p7

2 WAIKATO BUSINESS NEWS August/September 2017

High quality homes,

excellent reputation

Urban sophisticate

Life’s a bach

Paradise found

E: justin@jabellbuilding.co.nz

P: 029 474 6414



WAIKATO BUSINESS NEWS August/September 2017 3

Craftmanship key to

Supreme Winners’ success

J.A. Bell Building Ltd owners Justin and

Paulette Bell took a couple of days to

get over the excitement of winning seven

awards including the Supreme Award at

the Waikato Registered Master Builder

House of the Year Awards at Claudelands

Event Centre.

The company won the

Supreme House of

the Year Award, Gold

award and Category win

for New Home $550,000 to

$700,000 for a Flagstaff build.

The same home also won the

Craftsmanship, Bathroom

Excellence and Interior Design

and Style awards. The seventh

award, a Gold in the

Builder's Own Home category,

was awarded for their holiday

home at Waihi Beach.

“It was a fantastic and

amazing night and it was so

unexpected,” recalls Justin.

“Our goal that night was to

receive a gold award for both

our entries (Durham Estate

and Waihi Beach) we were so

happy to receive those.

“Winning the

Craftsmanship Award was a

very proud moment and a fantastic

result for the second time

entering the House of the Year

Awards. And then to also take

out the Supreme Award was

so surreal. It was incredible,

it took a couple of days to

sink in. We were up against

some really outstanding entries

in the competition this year,

so we were absolutely stoked

with the result.”

“The Craftsmanship Award

meant probably the most to

us because that’s 100 percent

about your build quality.”

Justin credits the relationship

with the clients for the

success of the Durham Estate


“We knew we had a

pretty good house with the

design and with great clients,

everything was sort of falling

into place. The clients were

really organised in all their

selections. They knew exactly

what they wanted and that

makes a big difference to how

the project goes.”

The interior design was put

together by the clients themselves.

Justin says ‘Kudos

to them for their attention to

detail and style which complemented

the design perfectly’.

Justin and Paulette Bell

established J.A. Bell Building

Ltd in 2000 and pride themselves

on building homes of

the highest quality, while providing

exceptional value and

customer service. To them

the Registered Master Builder

House of the Year Awards validates

what they pride themselves


Justin who started out as

a builder in 1987 has been

lucky to get a good grounding

in the trade; his first employer

Neville Snook was a fastidious

builder who taught the

basics well. Justin also had

experience in commercial

construction which gave him

a good background of larger

scale construction and later

Supreme Award winners Paulette

and Justin Bell of J.A. Bell Building.

with big architecturally styled

houses with Bob De Leeuw


He has a team of five staff

and a professional group of

sub-contractors who he has

worked with for a long time.

Justin and Paulette always

take on apprentices which they

see as vital for the industry.

Paulette says they get a great

satisfaction when they see an

apprentice develop to the point

where they move on and set up

their own business.

Business comes from word

of mouth and keeps J.A. Bell

Building extremely busy.

“We do all sorts of work.

I’m not too proud to do anything.

I also like a challenge

and to build something a bit

different where possible. It’s

good for the staff to experience.

“I’m still hands on, probably

80 percent of the time

I like to be out on site to see

things implemented the right

way, that’s how I was taught.

I guess that’s why I don’t want

to get too big as a business.

We would lose the personal

touch on site if we get too big.”

New Home $550,000 - $700,000


A new addition to the established

Durham Heights subdivision, this dashing

design in Hamilton steals the show

without being flashy.

Rich in natural charm,

tasteful stained cedar

encases dark delights


Made for everyday indulgence

and effortless entertain-

ing, the home is a joy to live in.

Polished floors and a stark palette

lend the open-plan hub an

industrial feel. The light, white

kitchen features smart negative

detailing in the form of a black




fridge compartment. The central

island’s stainless steel counter

floats atop a pure wood-grain


A black storage unit and

golden cedar feature wall form

the backdrop to sophisticated

living at the lounge end. A separate,

purpose-built home-theatre

keeps to the dress code beautifully.

Glazed stacker sliders peel

back for an intimate connection

with outdoor living and its modern

green space. The undercover

barbecue area ensures there’s no

need to raincheck that alfresco


With three bedrooms, two

bathrooms and three-car garaging,

the 251sqm design doesn’t

put a foot wrong.


• Sand pad dig outs

• Sand and metal fill

• Site preparation

• Digger and truck hire

Ph: 0274 755 700 or 07 854 1491

221 Crawford Road, Horotiu | topsoilandsand@gmail.com

4 WAIKATO BUSINESS NEWS August/September 2017


Builder’s Own Home


Inspired by Waihi’s old mining cottages,

this classic weatherboard bach takes its

cue from the Victorian era. Cosied up to

the front boundary, the property boasts upclose-and-personal

street appeal. Garaging

is discreetly incorporated.

Life’s a bach

With an eye firmly

on the past, this


two-bathroom holiday home

features all the luxuries of

modern family living. The

carefully planned kitchen has

real design chops and superb

functionality. It’s a welcoming

space where family and friends

can enjoy good company and

coastal cuisine.

Key to this fantastic design

is laidback alfresco living. The

open-plan interior connects

brilliantly to a generous, sundrenched

wraparound deck.

Kwila screens ensure privacy

when the stunning sunken spa

pool and hot outdoor shower

are in use.

The master bedroom with


ensuite and separate walk-inrobe

suggest a footprint above

and beyond this home’s smartly

distributed 136sqm. From the

handmade bunks to the clever,

but not overstated lighting, this

relaxed Kiwi bach has it all.






Proud to be the chosen tiler for


Professional people – professional finish

Telephone: 07 849 4818 Facsimile: 07 849 4815

PO Box 10176, Hamilton Email: office@wiltoncontracting.nz


Stone Age Tiling Ltd.

Shane: 027 277 1343 | stoneagetiling@xtra.co.nz




WAIKATO BUSINESS NEWS August/September 2017


Proud to have been associated

with J.A. Bell Building

Chad Newport

P: 021 728 798

E: stelectrical@xtra.co.nz

PO Box 10380

Te Rapa, Hamilton 3200



P: 07 850 1853 | M: 021 889 460

E: mcwhannellroofing@gmail.com


Leading the way in





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10 TE KOWHAI EAST RD (07) 850 0190

6 WAIKATO BUSINESS NEWS August/September 2017

The Trusted

Name In Concrete

Proud suppliers to the Waikato Registered Master

Builders 2017 House of the Year winners

Congratulations to all the winners of the Waikato

Registered Master Builders 2017 House of the Year


0800 800 576 • 07 849 4879

795 Te Rapa Road

Hamilton, 3200

WAIKATO BUSINESS NEWS August/September 2017 7

Waikato’s top builds announced

A Flagstaff home and a Hamilton renovation

have taken out this year’s Supreme Awards

in the Waikato Registered Master Builders

2017 House of the Year competition.


.A. Bell Building Limited

won seven regional awards

for two homes at the com-


Resene New Home up to $450,000

Gold & Category....FV Design and Build Limited

Bronze...................Yeoman Homes Limited

PlaceMakers New Home

$450,000 - $550,000

Gold & Category....D & L Beeson Building

Contractors Limited

Gold.......................Urban Homes NZ Limited

Silver.....................Sentinel Homes Waikato

New Home $550,000 - $700,000

Gold & Category....J.A. Bell Building Limited

Gold.......................Downey Designer Homes Ltd

Gold.......................Urban Homes NZ Limited

Gold.......................Design Builders (Waikato) Ltd

Gold.......................Downing Construction Limited

Silver.....................Kelvin Lalich Builders Limited

Silver...................... Jennian Homes Coromandel Ltd

Nulook New Home $700,000 - $1 million

Gold & Category....Aspiers Building Limited

Gold.......................Karl Kampenhout Builders Ltd

Gold.......................Dan Fenwick Builders Limited

Silver.....................Landmark Homes Waikato

CARTERS New Home $1 million - $2 million

Gold & Category....... Ardent Building Developments Ltd

Gold.......................Urban Homes NZ Limited

petition. They were awarded

the Waikato Registered Master

Builders 2017 Supreme House

Renovation up to $500,000

Gold & Category....John Mourtis Builder Limited

Renovation $500,000 - $1 million

Gold & Category....Stewart Hanna Limited

Placemakers Volume/Group Housing

up to $450,000

Gold & Category....Urban Homes NZ Limited

Placemakers Volume/Group Housing

$450,000 - $700,000

Gold & Category....Urban Homes NZ Limited

of the Year, a Gold Award and

Category win for the New

Home $550,000 - $700,000

Award for their Flagstaff build.

The company also received

the Craftmanship Award, the

Plumbing World Bathroom

Excellence Award and the

Carpet Mill Interior Design

and Style Award for the same

home. They were also awarded

a Gold Award in the Builder’s

Own Home category for a

home in Waihi.

Waikato Registered Master Builders 2017 House of the Year

Builders Own Home Award

Gold & Category....Holcroft Prestige Limited

Gold.......................J.A. Bell Building Limited

Silver.....................Peter Vossen Builders Limited

Silver.....................Dan Fenwick Builders Limited

GIB Show Home Award

Gold & Category....Sentinel Homes Waikato

Gold.......................Jennian Homes North Waikato


Silver.....................Landmark Homes Waikato

Silver.....................Downey Designer Homes


Bronze...................Generation Homes

Bronze...................Yeoman Homes Limited

Supreme Award and Waikato Registered

Master Builders 2017 House of the Year

J.A. Bell Building Limited for a home in Hamilton

Supreme Award and Waikato Registered

Master Builders 2017 Renovation of the Year

Stewart Hanna Limited for a home in Hamilton

Lifestyle Awards

Craftsmanship Award

J.A. Bell Building Limited

Sustainable Home Award

Stewart Hanna Limited

Heart of the Home Kitchen Award

Stewart Hanna Ltd

Plumbing World Bathroom Excellence Award

J.A. Bell Building Limited

Outdoor Living Award

Sentinel Homes Waikato

Stewart Hanna Limited

was awarded the Waikato

Registered Master Builders

2017 Supreme Renovation of

the Year, a Gold Award and

Category win in the Bunnings

Renovation $500,000 - $1 million

category. They were also

awarded the Sustainable Home

Award and the Heart of the

Home Kitchen Award.

Judges said the winning

House of the Year was a cleverly

designed private home on

Carpet Mill Interior Design and Style Award

J.A. Bell Building Limited

an elevated site, which created

several challenges for the


“The design featured multiple

cladding materials both

inside and out, and understated

bespoke detailing which

required a high level of workmanship,”

they said.

“Accuracy of detailing and

construction was clearly shown

throughout the completed


“The builder has executed

the design perfectly with a high

level of workmanship, creating

an outstanding home for the


Judges said the winning renovation

was a classic Huntly

brick home which has been brilliantly


“This home features a light

and sun-filled kitchen and living

area, replacing the former

garage and basement space.

This enabled the home to open

directly to the deck and outdoors,”

they said.

"The architect and owner

worked closely with the builder

to select and re-purpose recycled

materials. This has created

a warm and comfortable

home that functions well for

the evolving needs of a young

family as they grow.”

The results of the regional

competition were revealed at

a gala dinner on July 14 at the

Claudelands Event Centre. The

winning builds were celebrated

by Waikato Registered Master

Builders Association members

and colleagues from the local

construction industry.

There were 21 Gold Award

winners from the Waikato

region which will now be

judged against Gold Award

winners from around the country

to find the National Gold

Reserve finalists.

National category winners

and the Registered Master

Builders Supreme Awards

for House of the Year and

Renovation of the Year will be

announced at a gala dinner on

November 25 at SKYCITY in


The Awards are made

possible through the support

of PlaceMakers, Master

Build Services, GIB, Nulook,

CARTERS, Plumbing World,

Resene and Bunnings Trade.

When it comes to styling your home,

youare our inspiration

interiors & furniture




Email: office@thedesigndepot.co.nz

Visit: www.thedesigndepot.co.nz

52 Alexandra Street, Hamilton

Phone: 07 839 6757

Mon - Fri: 9am - 5pm

Sat: 10am - 4pm Sun: 11am-3pm

10 WAIKATO BUSINESS NEWS August/September 2017

New Home $550,000 - $700,000



Like something dreamed up in Batman’s

honour, this super St Kilda hideout is

cloaked all in black with two distinct wings

ready for action. Featuring four bedrooms,

two exquisite bathrooms and separate

living spaces, this well thought-out home

is a modern family hero.

Random-sized vertical

cedar is a pitch-perfect

feature of the gable

pods. The cedar-clad centre link

is slightly lighter to emphasise

the main forms of the

home. The black theme carries

through to the exquisite interior

with its simple yet sophisticated

living spaces. The kitchen is the

piece de resistance of a stunning

open-plan domain. The

scullery is prepared for every

occasion with extra workspace,

stacks of storage and a dedicated

wine fridge.

Raking ceilings amplify

space and light. Morning sun

spills in through glazed stackers

to the east. Inside flows

out to a covered alfresco area

that offers shelter from westerly

Heroic effort


gales. Centrally ducted cooling

and heating keeps things comfortable

throughout. LED lights

and solar power are everyday


Preferred suppliers to Urban Homes

on another gold award winning build.

0800 324 784 | www.brewerjoinery.co.nz


Proud to be part of Urban Homes

award winning homes

The new home cleaning experts

Prestige Home Groomers

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Professional personal tiling service

For all your tiling needs

Interior and exterior

Walls and floors

“Congratulations to Daniel and the team at Urban Homes”

twc LTD James McMorran

P 021 587 214 | E james@twctiling.co.nz

PO Box 5760 Frankton, Hamilton


WAIKATO BUSINESS NEWS August/September 2017 11




New Home $550,000 - $700,000



$1 million - $2 million


PlaceMakers New Home

$450,000 - $550,000



PlaceMakers Volume/Group

Housing New Zealand up to $450,000



PlaceMakers Volume/Group Housing

New Home $450,000 - $700,000

p. 07 839 5570 | urban.co.nz

12 WAIKATO BUSINESS NEWS August/September 2017


PlaceMakers Volume/Group Housing

New Home $450,000 - $700,000


Spacious, sophisticated, sun-drenched

living awaits just outside Hamilton.

This 289sqm five-bedroom

beauty has been

expertly positioned for

ultimate light and warmth. An

absence of central hallways

means the sun reaches the

places that matter most.

Exposed concrete floors

provide excellent thermal mass

for passive solar gain in the

stylish open-plan living area.

Carpet adds comfort in the

formal lounge and bedrooms.

Coved ceilings create a lovely

sense of open space in the

huge family/dining/kitchen

hub, which flows smoothly to

covered outdoor living.

Fantastically functional, the

well-thought-out kitchen is not

just a pretty space. It’s fully

equipped for everyday duties

and more elaborate entertaining.

The scullery with window

provides a nice, light foodprep

space that can be closed

off when required.

Functional well-proportioned

and well-designed bathrooms

are an everyday pleasure.

Walk-in showers add class

in the family bathroom and

master ensuite.

Raw contrete block joins

forces with painted black ply

and batten to create a sharp and

striking exterior.

Wide open



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retaining decking

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fencing - timber, aluminium, iron, trellis




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07 846 9273 OR 027 250 1001

Proud to be associated with URBAN HOMES


WAIKATO BUSINESS NEWS August/September 2017 13

PlaceMakers Volume/Group Housing

New Home up to $450,000


This cleverly designed Karapiro abode checks every box on a

budget-conscious family’s wish list. The parents of three can

rest easy in their master suite knowing their kids are comfortably

accommodated in their very own bedrooms.

The home’s interior

spaces work well

for this young family,

affording them the luxury of

urban-style living that’s big

on bang for buck. Open-plan

living forms the heart of this

compact yet super-comfortable

168sqm abode. A study

nook makes great use of

space in the kitchen area.

Scandi-inspired finishes

and furnishings lend the

home a lovely modern feel.

Glazed bifold doors add to

the sense of space, promoting

flow to a large, well-designed

outdoor area. The lawn with

trampoline is a great space

for kids to let off steam.

Back inside, a second

living space is an everyday

blessing, giving this active

household options for relaxing.

It’s carpeted for added

comfort. Two bathrooms,

a double garage and great

street appeal take this family-friendly

package to the

next level.

A little goes

a long way


Phone us on 0508 672 545 to arrange a FREE measure & quote

Brent Tupaea


Laser Plumbing Hamilton East

Phone 07 858 4921





with Urban






showers | splashbacks | mirrors | balustrades | pool fences



Proud to support

Urban Homes



Assisting Urban Homes on another quality build!


P: 0508 672 545 | E: admin@opalglass.co.nz



14 WAIKATO BUSINESS NEWS August/September 2017


For an Award Winning


Come on over to our Award

Winning Display Home...

Come on over to our stunning Display Home, which received gold

at the 2017 Registered Master Builders House of the Year Awards

and see for yourself what this exceptional home has to offer.

39 Roy Hilton Drive, Flagstaff, Hamilton

Monday to Friday, 10am - 4pm

Saturday to Sunday, 11am - 3pm

Join us for a New Home Builders’

Information Session

Building a new home is an exciting adventure and Jennian Homes

has been building the homes New Zealanders want for more than

34 years.

Come and learn from the experts about the hidden costs of

building and how to avoid surprises by designing a home,

customised for you, to work within your true budget.

Our regular building information sessions arm you with lots of

great information to help you on your journey to building your

own home.

Contact us to reserve your complimentary seats! Please register by

email to howard.baker@jennian.co.nz or via jennianinfo.com

Jennian Homes North Waikato

39 Roy Hilton Drive, Flagstaff, Hamilton

T 07 855 6089

E northwaikato@jennian.co.nz



WAIKATO BUSINESS NEWS August/September 2017 15

GIB Show Home


A home that has something many

homeowners dream about; four bedrooms,

two bathrooms an office , store room and

generous living areas. A fabulous family

friendly home.

Clever, high quality

product solutions

allowing the home to

be adaptable for future tech-

nologies. Well insulated for

comfort in the cooler months.

Open plan dining and

kitchen creates a central point

for the home. The clever use

of space allows for a relaxed


The fairly neutral colour

tones and a smart use of textiles

has given this home a

lovely contemporary feel.

The two bathrooms have

been cleverly designed to capture

space and light. The backto-wall

bath is a captivating

feature and the light tiles and

minimal look help to complete

the contemporary feel. The

ensuite is designed to accommodate

a walk-in shower for

easy access and future proof

building in mind. With extra

storage-shelving for towels

and a hidden toilet this is a

well-planned space on a grand


The kitchen is often the

space where the family congregates.

This kitchen space

is the heart of the home and a

Continued on page 16

Ease and



Proud to support

Jennian Homes

North Waikato




Visit our showroom located at 12 Northpark Drive, Te Rapa, Hamilton

Phone 07 849 3817 | Fax 07 849 3813 | info@originwindows.co.nz


16 WAIKATO BUSINESS NEWS August/September 2017


From page 15

huge drawcard for more than

just the food.

The clean sleek white lines

of the ceasor stone island

combine beautifully with the

texture of the stainless steel

back bench. The kitchen is

equipped with quality gourmet

appliances from Fisher &

Paykel. Tucked away under

the island are two integrated

single dish drawers mounted

high for convenience. The

walk-in scullery enables this

homeowner to keep the working

area separate if necessary.

It also houses an additional

sink to make food preparation

easy. The window in the scullery

is a clever way of opening

up the space.

The central area of the

internal open plan living opens

itself seamlessly to the gorgeous

outdoor area. There is

a direct line of sight for those

in the kitchen, past the din-

ing area through to the generously

sized portico – making

the outdoors appear indoors.

Another grand and unique

design feature is the designer

panel encasing the internal and

external chimney. The north

facing impressive portico covered

area combines designer

panel pillars and extensive

timber decking.


Proud to support

Jennian Homes North

WTC Roofing are proud to have worked

alongside Jennian Homes Waikato, on

this award winning Project

• Residential

• Commercial

• Industrial

• New roof, re-roof

• Metal fascia, spouting and roofing

• Sheet membrane roofing

Call us today for all your Roofing requirements

P: 07 846 7244 F: 07 846 7245 E: admin@wtcroofing.co.nz

12 Aztec Place, Frankton Hamilton







WAIKATO BUSINESS NEWS August/September 2017 17

Master Build Services

Renovation up to $500,000


The original home was a single level two

bedroom, one bathroom bach with a hip roof.

The alternation was designed to suit the site

constraints, particularly the width of the site

to maintain access to the existing garage.

The home now consists

of two levels which

include two living

areas, four bedrooms and two

bathrooms, with extensive

internal entertainment areas

and outdoor living areas for

friends and a growing family.

The features of the

alterations are:

- The steel structure is an

intergral part of the building

to support the new

upstairs living and deckareas

over the existing home.

The interior steel structure

has been enclosed in the

existing building or has

been encased in oak timber

(by staircase). All external

structural steel has been

encased in cedar cladding.

- The solid oak stairs with

exposed steel structure and




stainless steel balustrading.

- First floor decks provide

roof and shade for ground

floor outdoor living areas –

front and rear. Enviroclad

roofing membrane on the

upstairs decks has been

covered with Vitex timber


- Two roof windows to provide

additional lighting for

the downstairs living areas.

- Kitchen splashback displaying

an image taken by

the owner of local beach


New homes | Additions | Alterations

32 Allen Road, RD4, Morrinsville


0274 795 592

18 WAIKATO BUSINESS NEWS August/September 2017


Builder’s Own Home Award


Soak it up


Cunningly crafted to fit a compact site in

Hamilton, this fantastic family home proves

you don’t need a big house on a sprawling

section to enjoy a great living experience.

The two-storey design rises to the challenge,

offering 245sqm of stylish living spaces that

are also extremely functional.

Four bedrooms, three bathrooms,

an open-plan hub

and separate lounge tick

all the boxes for modern life.

Natural light and river views

flow in through ample glazing.

The living space opens to a

generous deck. The swimming

pool is sure to make a splash

with kids, keeping them occupied

throughout the summer.

Concrete block, cedar and

steel cladding enhance the

home’s commercial/industrial

vibe. Vertical aluminium louvres

promise extra privacy in

the suburban setting.

The contemporary kitchen

calls on a high-contrast palette

of black and white, that’s in

keeping with the stylish interiors.

Black stained oak is a

feature of the downstairs area.

All interior doors, flooring and

stair treads are also crafted

from oak.

This house was as much

about creating a lifestyle as

it was about creating a home

that was functional for a family

and for the small site it is built

on. It is designed to maximise

this site and it shows that you

don't have to have a big house

or a big section to create a

great living experience. This

four bedroom home is built to

maximise the river views and

also the sun and with that we

have created usable outdoor

space around the majority of

the house.

The builder wanted the

house to have a commercial/

industrial look which we have

achieved with concrete block, a

special reverse run Coloursteel

cladding, cedar weatherboards

and vertical aluminium louvres.

The louvres were used both for

the aesthetic and to create the

extra privacy desired.

The interior is highlighted

with a black and white kitchen.

The black stained oak is a feature

downstairs with all interior

doors, flooring and stair treads

utilising the quality of oak as


Both bathrooms are finished

with high quality fittings.

This stunning kitchen is all

about clean lines, minimal fuss,

and functionality. American

white oak veneer cabinetry

stained black creates a sharp

contrast to the remaining cabinets

in acrylic “Alabaster”

Ultra glaze with laser taped

edge. The tall cabinetry cleverly

disguises two Liebherr

Continued on page 20

Qualified Tradesman Decorators

Painting • Wallpapering

Interior and Exterior

Proud to be associated with

Holcroft Prestige Builders.


Kevin 027 220 2607 | Steve 027 220 2609




WAIKATO BUSINESS NEWS August/September 2017





Masters of quality

Craftsmanship, commitment and care: these are the hallmarks of

every project undertaken by Holcroft Prestige Ltd. We specialise in

high end work and strive to deliver building excellence.

Unit 15/6 Ken Browne Drive, Te Rapa Hamilton 3200

M 027 498 8549 | E nick@holcroftprestige.co.nz


20 WAIKATO BUSINESS NEWS August/September 2017


From page 18

fridge/freezers integrated within

the two cabinets on the left

hand side, mirrored by a two

door pantry next to the hob.

The bench tops are Corian in

Glacier White and feature different

thicknesses: with 80mm

on the island, including a

waterfall end and 20mm on

the hob bench. The island

boasts an Ikon Sink Station

and an integrated single dish

drawer. A Laminam splashback

in “Blend” Nero behind the

hob continues the black and

white theme. Smokey Mirror

toe kicks create a striking effect

against the timber floor. The

handleless look was enhanced

by powder coating the profile

extrusion white. Blum hardware

was used throughout the

kitchen, with the use of inner

drawers a practical addition.

A huge engineered

American white oak door,

stained black, allows the kitchen

to be closed off from the

media room.

The kitchen was designed

and manufactured by Fine

WoodWorking Ltd.

The bathroom is one of

serenity that ecompasses privacy

along with the utilisation of

the park views, creating a spa

like ambience.

Modern and seamless

design brings out the elements

of the neutral colour palette

with bespoke amenities that

include a double American

oak countertop, and vanities

enhanced with graphite stone

basins and buddy wall mount

mixers and sprouts.

The large mirror enhances

the already spacious bathroom

with accent lighting drawing

out the refined beauty of the


The heavy cast stone resin

glossy white bathtub is highlighted

by the natural light

coming from the windows and

an added water flow mixer

completes the serenity of this


The walk-in shower is

exquisite in its serene and natural

tiled stone wall boasting a

rain shower head with alternative

option of a conventional

shower rose.

The neutral colour palette

of the bathroom walls and

floors create a simplistic and

lean feeling with large Nuova

Navara Blanco floor tiles and

mid-size Medit-Bianco matt

wall tiles.

Sensor activated night lights

guide you to the Waterwear

Vivo toilet with a simplistic


Overall the neutral tones,

natural materials, open space

and natural lighting make

this bathroom serene space to

appreciate and enjoy.

Proud to have been associated

with Holcroft Prestige Builders

Chad Newport

P: 021 728 798

E: stelectrical@xtra.co.nz

PO Box 10380

Te Rapa, Hamilton 3200

Proud to support Nick and the team at Holcroft Prestige Ltd

We design, manufacture & install with attention to detail and quality workmanship

david@finewoodworking.co.nz | www.finewoodworking.co.nz



www.spectrum.co.nz | 0800 355 366



P: 07 850 1853 | M: 021 889 460

E: mcwhannellroofing@gmail.com




WAIKATO BUSINESS NEWS August/September 2017 21

Nulook New Home $700,000 - $1 million


This architecturally designed home sits on

the outskirts of Hamilton in a rural setting.

Its strong, simple gable roof lines and the

use of the Hinuera stone accentuate the

solidity of the home.

The north facing position

of the home on the site,

along with sheltered

covered courtyards provide

for both the morning sun and

evening entertaining. The use

of solid recycled Rimu timber

floors in the entry, kitchen and

dining create a rich warmth to

the home. The use of Thermally

Broken, low-E aluminium join-

ery also maximises maintaining

a constant room temperature.

The end result is a comfortable,

modern country home.

The use of the local natural

Hinuera stone accentuates the

solidity of the home.

The use of the Mammoth

polyester insulation, which

includes fibres from recycled

plastic bottles, is designed to

Country star


create warmer healthier environments.

The slab edge insulation has

been taken into account when

Continued on page 22

Award winning builders in the Waikato

Karl Kampenhout Builders Ltd is a proven

team of craftsmen, providing very high quality

workmanship with a strong focus on attention to

detail and exceptional customer service.

Karl Kampenhout Builders

P: 0800 875 555 | info@karlkampenhout.co.nz | www.karlkampenhout.co.nz


22 WAIKATO BUSINESS NEWS August/September 2017


From page 21

designing the home with the

use of XPS polystyrene being

adhered to the entire perimeter

edge of the home. This extends

to the base of the footings.

The aluminium joinery is

Thermally Broken, double

glazed low-E argon filled glass

to maximise keeping the home

condensation free. This also

allows the home to maintain a

constant room temperature of

between 18-20 degrees all year


The home comprises beautifully

designed bathrooms,

boasting well appointed tiling,

along with top of the range

bathroom fittings and fixtures.

The bathrooms have been

designed to accommodate

wheelchair access, thus future

proofing the home.

The morning timber deck

allows for easy level access out

from the dining room, situated

next to the kitchen. The use of

built in planter boxes are ideal

for herbs/flowers etc and also

double as extra seating.

The evening deck is covered,

featuring cedar timber

beams and stunning cedar

tongue and groove sarking

paneling on the ceiling.

The use of the glazed roof

section provides light to the

outdoor covered evening space.

A drive through covered

portico also features natural

cedar timber sarking, and gives

shelter to welcome guests.

The hand crafted kitchen

has been designed to suit the

home and complement other

natural materials like the rimu

timber floors. Its central design

allows for good communication

between the dining and family

rooms of the home. A large

central island creates maximum

workable bench space. The separate

scullery also allows for

extra storage and bench space.

Experts in metal tile and all longrun roofs

Proudly supporting Karl Kampenhout Builders

P: 07 850 9407 | www.westgateforroofing.co.nz




Proud to add the finishing feel to Karl’s amazing homes

P: 07 827 6016 F: 07 827 9265 E: willfloor@xtra.co.nz

29 Victoria St, Cambridge




WAIKATO BUSINESS NEWS August/September 2017


“For a Superior Interior phone”

Judd Dudek

027 23 000 70


Proud to be associated with

Karl Kampenhout Builders

Preferred suppliers to Karl Kampenhout

Builders award winning house


0800 324 784 | www.brewerjoinery.co.nz



info@customtone.co.nz | 0800 873 808


Proudly supporting Karl Kampenhout Builders


Josh Gill josh@roscoelectrical.nz

www.roscoelectrical.nz 027 526 4441

Proud to support Karl Kampenhout builders


24 WAIKATO BUSINESS NEWS August/September 2017


Creating your dream home

Landmark Homes mission is to guide you through the new build accommodating

your needs and shaping your ideas into reality.


543 Te Rapa Road, Hamilton | p. 07 849 5565 | www.landmarkhomes.co.nz





WAIKATO BUSINESS NEWS August/September 2017 25

GIB Show Home


There’s so much to love about this

show-stopping show home in Hamilton.


generous 315sqm floor

plan serves up contemporary

comfort in every

direction. Four bedrooms, two

bathrooms and separate living

areas provide plenty of space

to enjoy peace and quiet or to

come together and socialise.

The grand, yet

family-friendly design wraps

around a spectacular kitchen

and portico. It’s perfect for

day-to-day living or entertaining

the masses, whatever the


Drawing on a country-style

design, the food hub is handy

to all living areas and features

a walk-in scullery – the ultimate

entertainer’s indulgence.

Well-placed skylights and

clerestories draw in natural

llumination. Recessed lighting

adds ambience throughout.

Positioned in a separate

wing, four large bedrooms

offer peace and privacy.

Glow with

the flow


Picture windows offer vistas

of the garden, enhancing the

wide hallways. Carpet provides

a plush feel underfoot

in the separate lounge and

sleeping quarters. This is an

opulent home that can easily

be adapted to suit the owners’


Proudly supporting Landmark Homes

“Totally Dependable”

Laser Electrical


Ph: 07 849 9942 | M: 027 497 6883

Visit our website: www.hamiltonlaserelectrical.co.nz

Email us: hamilton@laserelectrical.co.nz

Proud to support

Landmark Homes

0800 765 271



26 WAIKATO BUSINESS NEWS August/September 2017

Nulook New Home $700,000 - $1 million



This country-style home near Hamilton is overflowing with timeless

comforts. Designed for a family and with space to entertain

guests, the four-bedroom, 338sqm residence truly delivers.

Living spaces dominate

the ground floor,

which enjoys a fantastic

connection to alfresco living.

Extensive glazing offers

broad views over beautifully

landscaped grounds. The spacious

kitchen with freestanding

double oven is the cornerstone

of the open-plan family

zone. A huge central island

offers generous storage and

workspace for home-style

cooking. Packed with storage

and less used appliances, the

roomy scullery is a discreet


A formal lounge can be

accessed via a large cavity

slider. The open-plan lounge

flows to a covered portico.

A sweeping deck serves all

living spaces and the master

bedroom. A generous

ensuite with glazed level-entry

shower and his-and-hers

vanity completes the owners’

domain. Carpeted stairs

in the light-filled entry foyer

are a warm invitation to the

remaining bedrooms, bathroom

and office upstairs.

Tasteful and



Proud to have been involved with

the furnishings of this lovely home

Peter Lloyd

Roofing Ltd


Creations OVER

Suppliers of all drapes, shutters and blinds

throughout, also headboard & bedding in

the master bedroom.






Showroom open by appointment - 18 Eldonwood Drive, Matamata

P: 07 888 5414 or 027 590 1924 | E: alexis@curtaincreations.co.nz | www.curtaincreations.co.nz

Fascia • Spouting

Long run roofing • Wall Cladding

Peter Lloyd

717 Morrinsville Road, RD6

Hamilton 3286

P: 07 829 5322 M: 027 246 5228

E: peter_lloyd12@hotmail.com



WAIKATO BUSINESS NEWS August/September 2017


The New DS1400 Gas Fireplace

Suppliers & Installers:

Warm Floors Gas & Heat Centre

767 Victoria Road, Cambridge

027 275 8695


Proud to support

Landmark Homes

P: 07 872 6323 | M: 021 446 882

E: torrington.stairs@xtra.co.nz



We supply superior quality and workmanship

for your new build or renovation.

Fascia and spouting of all profiles and materials.

Proud to be associated with Landmark Homes

027 6789 748 or 027 5226 485

65 Mahana Road, Te Rapa, Hamilton




28 WAIKATO BUSINESS NEWS August/September 2017

GIB Show Home



sits pretty



Sentinel Homes Waikato presents its first

foray into show homes with this striking and

beautifully detailed offering in Hamilton. A

balance of black Stria cladding and painted

white brick lend the exterior depth and

interest. Landscaping enhances the effect,

pointing to an inviting vaulted entry.


large light open-plan

living area awaits

inside, offering brilliant

indoor/outdoor flow. With a

pillarless internal corner, the

louvre-roofed alfresco area

becomes a natural extension

of the interior living space. In

the all-white kitchen, stone

benchtops provide understated

luxury. The scullery is fully

equipped with a sink for keeping

any mess behind the scenes.

The living room fireplace is

a warming feature. Carefully

considered wallpapers enhance

the interiors throughout. The

master suite beckons in the

evenings with its walk-around

wardrobe and luxury tiled

ensuite, with underfloor heating

and freestanding bath.

Three more bedrooms and

a main bathroom offer ample

space. A separate laundry and

toilet suit busy family life.

Sentinel Homes Waikato

outshone at the this year’s

Registered Master Builders

House of the Year Awards at

the Claudelands Event Centre.

Vying against some fierce competition,

the first-time entrant

picked up a clutch of awards.

Owners, Del Hart and Nate

Alley are over the moon with

the company’s achievements

which included a gold and

then overall category winner

for their Flagstaff showhome,

as well as a silver and the

Lifestyle Award for Outdoor

Living for a client’s home in

Cambridge Park. These awards,

based on quality workmanship

and design, reflect the quality

of their work.

“We’re incredibly proud of

our showhome,” says Del.

“But we never expected

it to take out the Category

Winner, particularly as we were

up against well-respected and

established builders.”

The icing on the cake was

winning the Lifestyle Award

for Outdoor Living in the open

category where they were

judged against some amazing

high value homes. A stand out

feature of the Cambridge home

is a stunning outdoor precinct

with a louvre system crafted by

Cambridge-based business NZ


Sentinel Homes Waikato is

fast becoming renowned for

its quality work and excellent

communication. “We get a lot

of referrals, “ says Del. “And

we’re also starting to get repeat


Since the Regional Awards,

Sentinel Homes has been

waiting to hear whether they

have been selected to go to the

Nationals – only the top 100

gold medal winners nationally

are invited.

“We’ve just found out today

that we’re off to the Nationals.

It can’t really get any better for

us,” says Nate.

We’ve won some great awards...

We’ve won some great awards...




We’re proud to receive four awards at the 2017 Master Builders House of the Year competition,


but what










the journey

at the







and when





the Year competition,

a builder,




that just





judge is




journey along the way, and when you’re choosing a builder,

isn’t that just as important as awards?

Our customers tell us that our end-to-end project management, up-front pricing, and clear



customers tell


us that


our end-to-end

your dream




the exciting, enjoyable



pricing, and

it should




Save yourself the




and build







the exciting,



Build. Enjoy!

process it should be.

Save yourself the stress, and build with Sentinel Homes. Design. Build. Enjoy!

Call: 0800 456 321

Call: 0800 456 321

Visit the award-winning show home at 2 Helen June Ave, The Meadows, Flagstaff,

Visit Hamilton. the award-winning Open Tuesdays show - Sundays, home at 12noon 2 Helen - 4pm June or Ave, by appointment. The Meadows, Call Flagstaff, 0800 456 321

Hamilton. Open Tuesdays - Sundays, 12noon - 4pm or by appointment. Call 0800 456 321


New Home $550,000 - $700,000


WAIKATO BUSINESS NEWS August/September 2017 29

Nestled at the end of a quiet cul-de-sac, family life is an absolute

dream in this rural retreat. Dressed to impress in aerated concrete

panel and weatherboards, schist pillars to the entrance, and a rear

portico, all enhance the home’s natural style.

An open-plan living

space with gas fire

lends itself to social

gatherings and quiet family

time. The kitchen island/breakfast

bar is a fantastic meeting

point made from engineered

stone. Entertainers will love the

scullery, which is tidily kept to

one side.

A glorious tongue-andgroove

ceiling crowns the

dining space and flows out to

cover the portico. Glazed sliders

open to this fantastic alfresco

area, which is enhanced

by its view of the pool. Bliss.

Three of the four good-sized

bedrooms feature ranch sliders

and patios and also overlook

the swimming area.

Both bathrooms are finished

with extensive tiling. An

ensuite with bathtub and cedar

Room for



louvre dividers is a fantastic

feature of the master domain.

A spacious laundry, separate

media room and office round

out this feature-packed 296sqm

family residence.







M: 021 908 052 | P: 07 889 3951

E: kd.trish.lalich@xtra.co.nz


30 WAIKATO BUSINESS NEWS August/September 2017


Nulook New Home $700,000 - $1 million


This award-winning five-bedroom Hamilton home is a master class

in future-focused flexibility and sustainable sophistication.Spacious,

light-filled rooms set the scene for laidback luxury.

This stunning north-facing

retreat practically

worships the sun.

Bountiful stacked sliders

lead to the alfresco area

overlooking the pool. With

BBQ, fireplace and pizza

oven, this zone promises to

meet the entertaining needs

of an evolving family. Dan

Fenwick Builders (DFB) Ltd

have been building homes

in Waikato for more than

11 years. In this time they

Proud to support

Dan Fenwick Builders

have gained a reputation as

builders of high quality family

homes. They have won

numerous House of the Year

awards, at both a regional and

national level. And this year,

they have done it again.




Proud to be a

part of Fenwick


Gutterman NZ LTD is a family owned

business supplying the wider Waikato

region withexperts in continuous

guttering and spouting services

for over ten years.






WAIKATO BUSINESS NEWS August/September 2017



Excellent workmanship fully


No job too big or too small.

For all your gibstopping and interior

decorating needs.



Daniel Syxomexune - Director

P: 021 0261 1489



Dan Fenwick Builders Ltd


Dan Fenwick Builders (DFB) Ltd have been building homes in

the Waikato for more than 11 years.

In this time they have gained a reputation as builders of high

quality family homes. They have won numerous house of the

year awards, at both a regional and national level.

And this year, they have done it again.

Ph: (07) 853 6467

Mob: 027 567 2599

Email: dan@danfenwickbuilders.co.nz


32 WAIKATO BUSINESS NEWS August/September 2017




Change your outlook



1 Keddell Street

07 847 9797


Your friendly & reliable

registered electrician

Residential & commercial

electrical work & home

ventilation for Hamilton

& Waikato

0800 4 LEADING - 0800 453 234




Proud to support

Dan Fenwick Builders





Cooks Concrete specalises in placing concrete for residential

homes. We supply and lay concrete for house floors, patios,

footpaths, vehicle crossings and driveways.

We also offer a place and finish option.



Proud to support

Dan Fenwick Builders

If you would like to arrange a consultation

to get a quote, please contact us now

For all your hydroseeding, lawn & turf requirements


Cell: 021 244 2610 (Robbie)


027 823 6214 | office@lawnandturf.co.nz




WAIKATO BUSINESS NEWS August/September 2017 33

CARTERS New Home $1 Million - $2 Million


Ardent Building Developments are

privileged to build this beautiful home and

decided it was definitely a contender in the

House of the Year competition.


as nice

Ardent Building

Developments employs

a great team of builders

and we take great pride in our

work. Our slogan is ‘a passion

for excellence’ and this, we

believe, really shines through

in this build. The subcontractors

we employ also did an


amazing job. Working with the

client on this job has been one

of the best experiences we’ve

had. Their vision, perfected by

the architect, was brought to

life by the Ardent team. This

stunning family home reflects a

high standard of workmanship

throughout. It was no ordinary

build - from the tilt slabs and

plastered EZ-panel cladding to

the steel girder surrounding the

window in the passageway, to

the curved cedar ceiling in one

of the kitchens - there are several

unique features about this

home. This competition is an

opportunity to share some of

the work we are most proud


There is one main bathroom

in the house, two ensuites, plus

a separate powder room. The

bathrooms all have the ‘wow’

factor - they are luxurious in

design and fittings. There are

two spa baths - one in the main

bathroom and one in the master

ensuite. The vanities in all three

bathrooms have been custom

designed and built so are very

unique. All of the showers are

tiled, with designer tiles used

extensively throughout. The

main bathroom has an exterior

door, linking it to the outdoor

area for ease of access from

the swimming pool - a very

practical addition. The plumbers

we worked with did a great

job with the bathrooms - they

went the extra mile to make

something good, great. They

take pride in their work and

aim to achieve the best possible

outcome for the client. One of

the plumbers on this job won

the national plumbing apprentice

of the year award.

The outdoor living areas are

an incredible extension of this

home. Lots of large windows

ensure they are very visible

from inside and the sliding

and bifold doors create great

indoor/outdoor flow. There are

two outdoor living areas. At

the front of the house there is a

Kwila deck with a clear pergola

above. Concrete is a feature

- which ties in with the timber

patterned tilt slabs cladding

parts of the house. There is a

huge Kwila deck coming off

the open plan living area with

plenty of room for entertaining.

This rear outdoor living area is

fully fenced and private. There

is a built in swimming pool,

with a concrete terrace along

one side (again with the timber

patterned vertical panels).

‘Floating’ concrete walkways

connect the outdoor living area

with the swimming pool and

the terrace. Lighting is a feature

in this outdoor area - there

are lights in the swimming

pool, on the terrace and under

the edges of the ‘floating’ concrete

walkways. Attention to

detail is very apparent - there

are many unique features that

make the outdoor living areas

stand out.

This home boasts not one,

but two amazing kitchens! The

entertainer’s kitchen adjoins

the open plan living area, and

is full of luxurious design features:

pop-up range hood (concealed

in bench top), high end

appliances, LED lighting strips

around the ceiling and floor,

an amazing curved cedar dropdown

ceiling and more! The

family kitchen is accessed via

the main kitchen and is where

all the everyday cooking happens.

Although it is the second

kitchen, it is fully equipped in

its own right; very spacious

and well thought out. Both

kitchens demonstrate a high

standard of professional workmanship

and design; evident

when looking at them.

Building with excellence in Hamilton

New builds • Renovations • Apartments

Contact Steve on 021 800 709

steve@ardentbd.co.nz | www.ardentbd.co.nz


34 WAIKATO BUSINESS NEWS August/September 2017


New Home $550,000 - $700,000


This four bedroom family home has been

designed to maximise the northern sun while

also providing shelter from south and west.

Built to cater for three

young boys, a big

factor considered

throughout the design was

being able to provide them

with enough space both inside

on rainy days and also outside

to stretch their legs. With the

only connection to the main

kitchen, dining area being a

hallway, this near separated

wing containing three of the

four bedrooms, a lounge and

bathroom provides the boys

with their own space.

The central living, dining

and kitchen area boasts a

lengthy raking ceiling giving

added height and spaciousness.

Both the central living

area and the boys’ lounge

open up onto a large covered

outdoor area that provides

shelter from both the midday

sun and the ever present

Waikato westerly’. This outdoor

area flows seamlessly

to the northern focal point, a

15m lap pool.

Charcoal stained vertical

rough sawn Shiplap Cedar

provides a stark contrast to

the near smooth Seafog painted

brick. This black and white

colour scheme is cleverly softened

by the expansive surrounds

of lush green grass and

minimalistic feature gardens.

The end result is a stunning

architectural home with

Oh, boy!


clean straight lines that will

provide for a growing family

for years to come.

During the design of this

home and the brief that was

set, it soon became very clear

as to where the outdoor living

area would be and the very

important role it would play

in linking the children’s bedroom

wing and the kitchen/

dining, master bedroom wing.

Creating a space that provides

shelter from the midday

sun as well as the ever-present

prevailing westerly has been

quite innovatively achieved

using the floor layout and

an internal link between the

main living room and the

kids’ living room to create a

nook that can be used in any


The eventual build of a

swimming pool out to the

north was also a major consideration

through design as it

needed to tie in directly with

the outdoor living area. The

high raking gable end of this

outdoor living area opens up

towards the east and the pool.



Talk to our specialist team at Kitchen Things Hamilton,

11 Maui Street, Te Rapa,

PH: 07 850 9040


Proud to be associated with the

Team Design Builders Waikato

Congratulations on your recent


New Concept Landscaping Ltd.

James Bannister

027 555 5324



See our range of premium appliances



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Phone 07 560 3555 | Mobile 021 614 827

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WAIKATO BUSINESS NEWS August/September 2017 35

0800 DO IT ALL

(36 48 255)

Proud to be associated

with Design Builders




䌀 栀 漀 猀 攀 渀 愀 猀 琀 栀 攀 瀀 爀 攀 昀 攀 爀 爀 攀 搀 瀀 愀 椀 渀 琀 椀 渀 最 挀 漀 渀 琀 爀 愀 挀 琀 漀 爀

昀 漀 爀 䐀 攀 猀 椀 最 渀 䈀 甀 椀 氀 搀 攀 爀 猀 圀 愀 椀 欀 愀 琀 漀 ⸀

倀 爀 漀 昀 攀 猀 猀 椀 漀 渀 愀 氀 瀀 攀 漀 瀀 氀 攀 ⴀ 瀀 爀 漀 昀 攀 猀 猀 椀 漀 渀 愀 氀 昀 椀 渀 椀 猀 栀

吀 攀 氀 攀 瀀 栀 漀 渀 攀 㨀 㜀 㠀 㐀 㤀 㐀 㠀 㠀 䘀 愀 挀 猀 椀 洀 椀 氀 攀 㨀 㜀 㠀 㐀 㤀 㐀 㠀 㔀

倀 伀 䈀 漀 砀 㜀 㘀 Ⰰ 䠀 愀 洀 椀 氀 琀 漀 渀 䔀 洀 愀 椀 氀 㨀 漀 昀 昀 椀 挀 攀 䀀 眀 椀 氀 琀 漀 渀 挀 漀 渀 琀 爀 愀 挀 琀 椀 渀 最 ⸀ 渀 稀

眀 眀 眀 ⸀ 眀 椀 氀 琀 漀 渀 挀 漀 渀 琀 爀 愀 挀 琀 椀 渀 最 ⸀ 渀 稀

36 WAIKATO BUSINESS NEWS August/September 2017

Every home is a one off.

(But winning a gold award isn’t)

Over the last three years, homes created by Design Builders Waikato have won five Gold medals at Master

Builders House of The Year awards. The latest is this beautiful home which struck gold at Waikato Registered Master

Builders 2017 House of the Year Awards.

Watch out for our new showhome - coming soon

We’re putting the finishing touches on

our next showhome, when it’s ready

we’ll invite you over.

We think it’s a winner, but we’ll let you

be the judge of that.

Come and have a chat about a home built around you. Call Jeff on 0274 88 00 44.

Ph 0800 456 456

A home built around you



WAIKATO BUSINESS NEWS August/September 2017 59






60 WAIKATO BUSINESS NEWS August/September 2017

When election

campaigning is like

marketing for votes

Politicians around the country are working

their socks off to win our hearts and our

votes. But can electioneering give us

tips on how to win customers for our


You’ll have noticed

there’s an election in

a few weeks’ time.

Like the ever-smiling lady

who promotes eternal sales on

kitchenware, or the bright yellow

ads for one of our favourite

supermarkets, campaigning

is hard to miss.

I’m not as interested in politics

as I probably should be,

but I am interested in helping

businesses define and tell their

story. Election time seems to

give us more stumbles to learn

from than great examples

to follow, probably because

that’s what our media decides

will appeal to us most. But

there’s certainly lots of comparisons

to be drawn.

The need to present an

image which connects as

strongly as we can with our

audience is always a given,

not dissimilar to the smiling

candidates on hundreds of

billboards lining our streets.

We know from both local and

general elections that, rightly

or wrongly, a lot of voters

are pretty disinterested and

vote for the candidate they

recognise or they simply like

the look of.

So, in our marketing



efforts, our first impression

has to really hit home, both

in terms of being true to our

business or product’s brand

story, but also in terms of

relevance to our audience.

Election spending is

capped, of course, but as marketers,

we have to impose our

own budget limits. We also

have the luxury of being able

to spread our messages over a

longer schedule than the pollies

do, and we don’t generally

have a timeframe of enforced

intensity. Thank goodness.

But what recent elections have

proven is that visibility wins

votes, in the same way getting

a good spread of reach and

frequency in our advertising

gets us noticed.

As an aside, I predict

there’s one thing we’ll not

see in the next election – two

faces on billboards. Corflute’s

cheap to replace but not that


Vicki Jones is director of Dugmore Jones, Hamilton-based marketing

management consultancy. Email vicki@dugmorejones.co.nz

Language is key too. And

it’s not only what we say, but

how we say it. Integrity and

authenticity are as important

in how we market as they are

in winning votes. If we look

like we’re stretching the truth,

there’ll be plenty of potential

customers who will see

through us.

This election, more than

any previous campaign, is

very much about digital footprint.

So much of what we say

or do publically now has the

potential to be captured for


Lucky for most of us, we

don’t have journalists actively

digging for dirt, but this does

highlight the need for businesses

to keep a real finger on

the pulse of what can be found

online about our business or

products, or even about our


Its more than a bad review

or a grumpy Facebook post,

it’s anything a keyboard warrior

can find about us or our

business. Any error of judgement,

dodgy deal, sub-standard

service can lose customers,

just as it can votes.

As much as it might be a bit

of fun and make us laugh, the

meme culture and those witty

wizards with Photoshop can

derail a message with a few

clicks of a mouse. National’s

billboards doctored to switch

‘delivering’ to be about pizzas

stands out, but much of it is a

little more cutting.

Marketing and PR people

have always asked the question

“what might the negative

headline be?” when considering

a campaign message,

marketing approach or promotional

offer. Now perhaps

we should also be thinking

about how our graphics could

be doctored or what mocking

hashtag might hit the Twittersphere.

I talk a lot about how important

it is to focus on getting

your brand story clear before

you start thinking about how

to tell your story. At election

time, few of us go to the parties’

websites and read up on

their policies and, at time of

writing this, clarity about policies

is what’s missing from all

sides of the 2017 campaigns. I

know it’s my responsibility to

find out before I place my tick

but… I’m not alone, am I?

In marketing our products

and services, we can’t bury

customers in detail but we

have to tell them enough to

want to buy and to make an

informed decision. Depending

on the product and the audience,

the level of detail we

share through the various tiers

of our marketing activity will

naturally vary. But leaving our

customers to take too many

guesses about what we’re really

all about can send them

straight to the opposition.

One important final message:

Don’t forget to vote!

Hamilton Monthly Property Report





The median price across the region rose

$40,900 compared to July 2016. Prices

rose 23% in Waikato District and 19%

in Waipa District. Compared to June the

median price increased $24,000.

Sales volumes compared to June 2017

fell 15%, with sales falling 38% in Waipa

District. Compared to July 2016, sales

across the region fell 32% (the largest annual

drop of all the regions).

The number of days to sell eased by

three days compared to June, from 36 days

in June to 39 days in July. The number of

days to sell eased by 10 days compared to

July 2016. Over the past 10 years the average

number of days to sell during July for

Waikato has been 50 days.

“The supply of houses for sale in

Hamilton is reasonably tight with at least

25% of listings to be built for house and

land developments. Confidence in the

region remains high and we’re still seeing

a large number of out of town buyers, however,

the number of investors has declined

due to a tightening of bank lending.” Philip

Searle, REINZ Regional Director.

Obviously the statistics contained within

this article represent only a small fraction of

the data we have at our fingertips. For more

information relevant to your street or your

property, call and ask for one of our team at

EVES Realty.

Hamilton City

By Greg Petrin

Rototuna branch manager

Local market facts

Sales July


Sales July


Under $200k* 2 0

$200 - $299k* 8 13

$300 - $399k* 37 58

$400 - $499k* 59 104

$500 - $599k* 52 64

$600 - $699k* 37 52

$700 - $999k* 29 46

$800 - $999k* 19 14

$1,000,000 -


9 12

$2m+* 0 0

Total number of sales* 252 363

Median sale price* $531,600 $510,000

Median days to sell* 36 28

*Statistical Information Derived From The Real Estate Institute Of New Zealand. Realty Services Ltd/Success Realty Ltd and any contractor/employee is merely passing over the

information. We cannot guarantee its accuracy and reliability as we have not checked, audited or reviewed the information and all intending purchasers are advised to conduct

their own due diligence investigation into the same. To the maximum extent permitted by law Realty Services Ltd/Success Realty Ltd and its contractors/employees do not accept

any responsibility to any person for the accuracy of the information herein.


P 07 834 9570 M 027 801 9962 F 07 854 3837

VISIT www.eves.co.nz

WAIKATO BUSINESS NEWS August/ September 2017







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62 WAIKATO BUSINESS NEWS August/September 2017


Hobbiton hosts event for

690 international visitors

On Tuesday August 15 2017, Hobbiton

Movie Set welcomed 690 Indonesian

guests for a GALA function as part of their

incentive trip to New Zealand.

The 640 Indonesian

guests had the chance to

experience Middle-earth

as they had never seen it before.

Their journey began with

a guided tour of Hobbiton,

learning countless fascinating

stories about the trilogies. The

tour was split into 17 coach

groups where guests spent approximately

one hour on set.

Throughout the set there are

44 complete Hobbit Holes,

The Mill, the double arch stone

bridge and The Green Dragon

Inn, kept as they were during

filming. The tour then cumulated

at the Green Dragon Inn

and Market Place for guests to

enjoy the festivities.

The Market Place was

bursting with traditional Hobbit

fare and guests were invited

to taste a little piece of

Middle-earth. Guests could

move freely throughout the

area where there was a range

of roaming

Middle-earth entertainment

such as Hobbit fire breathers,

themed jugglers, black riders

and a range of live musical entertainment.

The garden bars

were set up with the Hobbit

Southfarthing range on tap; as

well as a selection of Middle

Earth wines.

A variety of Hobbit themed

catering stalls were scattered

around the market place allowing

guests to experience

Hobbiton in a truly unique

way, with roast meats, freshly

baked breads, fresh vegetable

produce, desserts, NZ cheeses

and fruits available. Catering

also included hearty Hobbit

sized canapés available from

the market stalls and circulated

by Hobbits in costume during

the evening.

A short stroll across the double

stone arch bridge led the

guests to continue exploring

the Market Place festivities but

also explore the Green Dragon.

This venue was the perfect

place for guests to satisfy their

thirst and enjoy a Hobbit feast

which was waiting by the fire

place. The feast was designed

to incorporate everything that

keeps a Hobbit’s cheeks plump

and as is the tradition in the

Shire, second helpings are encouraged.

The party marquee, directly

behind the Green Dragon Inn

offered a quieter area for guests

to sit back and enjoy the views

of the village. The marquee

is a replica of the tent seen at

Bilbo’s eleventy-first birthday

party. The exterior is beautifully

created from yellow painted

canvas and the interior is fully

themed with colourful bunting

and lanterns creating a festival-like


As the sun set over Hobbiton

Movie Set the village was

lit up providing a stunning

backdrop for the celebration

with Hobbit Hole windows

glowing in the darkness. As

the darkness set in, guests were

escorted to the lake’s edge and

treated to a spectacular watershow

on the lake. The water

show included their company

video, national anthem and

scenes from The Lord of the

Rings and The Hobbit Trilogies.

The company’s Board of

Directors were rowed into the

middle of the lake on a wooden

raft to address the guests. The

grand finale included a spectacular

laser lighting show and

fireworks above the lake.


WAIKATO BUSINESS NEWS August/September 2017 63

Coopers - A sophisticated

venue in a beautiful rural setting

When it comes to an inspiring event space

to motivate, stimulate and get serious work

done, Coopers Function Centre in Waikato

is an obvious choice.

Conveniently located

10 minutes from the

Hamilton CBD, and just

a hop, skip and jump from

Hamilton Airport, Coopers

captures a contemporary venue

vibe with distinctive Kiwi

countryside ambience and

Waikato River views.

Stepping through stunning

wooden entrance doors into a

warm and inviting foyer area,

Coopers guests are instantly

taken by the fantastic rural

backdrop beautifully captured

by ceiling to floor windows in

the main function area.

“We really do have the best

of both worlds at Coopers,”says

Sonya Anderson, manager of


“We are a well-appointed

modern venue space with all

the bells and whistles set in a

beautiful rural location”

Designed with quality in

mind, Coopers has the versatility

to host a wide range of event

options and is the perfect setting

for meetings, team-building

events, board meetings,

presentations, product launches,

conferences, gala dinners,

and everything in between.

The main function room can

be divided into two meeting

spaces and the large covered

deck area with stunning views

provides a beautiful outdoor

alternative for morning and

afternoon tea breaks, lunch or

pre-dinner drinks.

With the added bonus of

complimentary parking and an

abundance of beautifully maintained

lawn and garden areas,

there are endless options to host

outdoor break-out sessions and


“Guests really enjoy and

appreciate our beautiful outdoor

space where they can take

a break and recharge in the

fresh air between meeting sessions,”

says Sonya.

Working alongside local

caterers and suppliers, the

Coopers team takes care of all

event aspects, providing seamless


All menus are tailor-made

to suit each event style and

individual requirements

and local produce are given


“Coopers is the complete

event package. We offer a

sophisticated venue in a beautiful

rural setting and provide a

wholesome environment with

catering to match.

“Events are all about capturing

the audience, and Coopers

certainly has that effect.”

Coopers Function Centre new

managers Darryl and Sonya Anderson.

Impressive EVENTS

Impressive LOCATION

A multi-functional event space featuring the latest technology, natural light, and stunning views.

Coopers makes the perfect conference, meeting or team building destination, and effortlessly

transforms into a sophisticated venue for gala dinners and corporate celebrations.

25 Angus Road, Ohaupo, Waikato | Contact Sonya Anderson 021 887 354

coopersfunctioncentre@gmail.com | www.coopers-functions.co.nz

64 WAIKATO BUSINESS NEWS August/September 2017


WildTribe Catering’s “new

generation” of service

Flexibility is the key word for the “new

generation” of caterers and this includes

Hamilton’s WildTribe Catering.

Director of the Te Rapa

Racecourse-based catering

company, Jeff

Dunstan, sees WildTribe as

the new breed of caterers; he’s

thrown out the old rule books

on how things should be done.

“Gone are the days when a

customer will call us with no

awareness of the offerings, and

we mail them a brochure”. This

shift requires implementing

technology and sass into daily

processes as well as websites

and social media in order to

remain competitive with fresh

ideas and customer service.

WildTribe Catering will out cater

just about anywhere and the

variety of food they can offer is


“We will cater to your needs.

We will sit down with you and

say ‘what is your vision? What

do you like?’ We believe that

their event, is our event and our

team are committed to ensuring

it is a complete success”. We

want to fire their imagination!

Jeff, a massively experienced

chef who has cooked

around New Zealand, Australia

and the Pacific Islands, thinks

nothing about customising

dishes for special requests.

“Things are different these

days, people don’t want to eat

the same thing as everyone else.

Everyone is an individual so

why should it be so structured?”

“For example if it’s your

wedding there may be some

meal that’s especially significant

to the two of you. We will

do a take on that meal to make

the day all the more special and

memorable. This is about your

day. It’s your function so let’s

turn it on and do it.”

WildTribe Catering has its

roots at Domaine Eatery which

Jeff and his team made an enormously

successful operation

until it suffered a disastrous

fire in 2016. Jeff has retained

the core of Domaine’s staff for

a number of other projects including

the creation of the new

catering business.

Jeff also owns Hamilton East

gourmet fish and chip shop, Fish

Punk, gourmet online pie shop,

Pie Punk and quirky Queenwood

suburban café, Jam. More

recently the team has added The

Cake Project alongside Jam at

Queenwood to their growing

portfolio. The various ventures

all work together to provide the

best food for each occasion.

Jeff says the ‘WildTribe’

name is based on the huge

hours he and staff do to keep

customers happy and the fact

that that the core group of Domaine

Eatery staff have stuck


“They stick with us and believe

in what we do,” says Jeff

who can’t speak highly enough

about the passion and talent of

WildTribe’s staff..

“They are renowned chefs

and at the heart of our food

ventures, we emphasise the social

aspect of eating. We cater

dishes that excite, are inventive

and entice celebration,” he

says. There is an increasing demand

for unusual, personalised

events—a demand that we, as

caterers are uniquely qualified

to meet.

With WildTribe on site, Te

Rapa Racecourse has undergone

a state of the art renovation

including new function

spaces, bars and a kitchen facility

that can cater for 7500

people. The refurbishment will

make Te Rapa function centre a

place for any event. The venue

showcases a view that is unrivalled

across inner-city venues.

Floor to ceiling windows

line the room to make for truly

stunning images of the day and

brings the outside in with natural

light and spacious rooms.

“There’s nothing else quite

like this place now,” says Jeff.

“It’s unique, and a great

place to book a function.”

As always a key to

WildTribe Catering’s success is

variety and on site they can cater

for everything from classic,

sliders, and loaded fries, their

speciality smoked and whole

roasted meats section to family

style sharing plates, high teas,

premium plated meals, quirky

pop up food stalls and a dabble

in culinary travel.

The same flexibility extends

to out catering; WildTribe will

cater for weddings, conferences,

corporate events and just

about anything else you can

think of. Their ‘Punk Truck’

is a favourite for casual wedding

dining. From the truck,

WildTribe staff can provide

anything from fish and chips to

burgers, buffets and canapes.

Jeff is excited by the growth

of Hamilton and the opportunities

it provides. He senses a real

buzz around the way the city is

taking off and say WildTribe is

excited to be part of that growth.

The WildTribe team is hugely

motivated and excited by the

results it gets, he says.

“That’s why we work hard.

As a team we enjoy it and it all

comes back to satisfaction. The

big thing that is important to

us all is customer satisfaction,

the smile on the face and the

feedback. WildTribe uses the

guiding principles of delivering

satisfaction, precision, effort,

accuracy and firing the imagination.

We want to be part of

your story!







WildTribe Catering is a full service

catering and event planning company.

We specialise in functions, conferences,

weddings, corporate events and large

scale special events.

We take special and personal interest

in every event and always go above and

beyond to meet our clients needs.

We cater dishes that excite, are inventive

and entice celebration.

WildTribe use the guiding principles of

delivering satisfaction, precision, effort,

accuracy and firing the imagination.

Make us part of your story!

functions@wildtribe.co.nz | 021 1262 567 | www.wildtribe.co.nz


WAIKATO BUSINESS NEWS August/September 2017 65

Exciting new

corporate hospitality

options for Cup Day

With redeveloped hospitality facilities and a

fantastic new caterer, Te Rapa Racecourse

is ready to host corporates in style at

Waikato’s premier race day – the iconic

SKYCITY Hamilton Waikato Cup.

The venue offers a ramped

up range of hospitality

packages making it the

perfect option for workplace

end-of-year functions at the

showpiece event on Waikato’s

racing calendar.

First run in 1916, the Cup

is steeped in proud history and

is a symbol of staying supremacy,

especially for those in the

Waikato region.

With the extra

investment in

facilities at Te Rapa

Racecourse, this

year’s SKYCITY

Hamilton Waikato

Cup promises to be a

standout event

Corporates looking for top

end of the market hospitality

will notice a special difference

this year.

Two premium offerings,

Top of the Track and The

Royale Room will offer top

class dining and the best views

at the race course.

Top of the Track provides

guests with a premium experience

from the exclusive

surroundings of the Aintree

Lounge on Level 3.

This beautifully designed

lounge on the top floor of

the main grandstand is newly

refurbished with two outdoor

deck areas which extend out

to the grandstand and offer

sweeping views across the


It will be the first time the

new look lounge has been utilised

for Cup Day and it is

THE place to be.

The exclusive surroundings

of the Royale Room

provide the base for hosting

competitors and judges in the

SKYCITY Hamilton Fashion

in the Fields.

The venue provides perfect

views of the iconic fashion

event while it also backs on to

the bird cage where the horses

parade. To top it off the Royale

Room has a great view of the

finish line.

Food at this year’s

SKYCITY Hamilton Waikato

Cup moves to a whole new

level as Te Rapa Racecourse

has invested in new kitchen

facilities and a superb new

caterer, WildTribe Catering.

The WildTribe team is led by

experienced chief, Jeff Dunstan

who was the force behind

Domaine Eatery and who has

also created funky Hamilton

East eatery Fish Punk, gourmet

pie outlet, Pie Punk and quirky

Queenwood, café Jam.

The WildTribe Catering

team comprises renowned

chefs who produce dishes that

excite, are inventive and entice


As always there are a range

of corporate hospitality offerings

at Te Rapa Racecourse,

many of them familiar to

Waikato businesses whose

teams return year after year.

The Northern Marquee

Village offers the traditional

and very popular archetypal

race day experience. From

a dedicated marquee on the

raised Northern Lawn guests

can lap up the atmosphere with

views over the birdcage and

down the home straight.

The Exclusive Garden Bar

on the home straight offers

premier viewing of the birdcage

and fashion in the fields

but with a casual fee and an all

inclusive drinks package.

Terraces & Mezzanine

provides elevated views

over the track from the

terraces or guests can grab

their own patch of lawn with

Home Straight gazebo sites.

Lastly, Steeds and Melodies

offers premium general admission

with all day entertainment

until 7pm.

With the extra investment

in facilities at Te Rapa

Racecourse, this year’s

SKYCITY Hamilton Waikato

Cup promises to be a standout


Te Rapa Racecourse invites

your business to spoil the team

at the biggest race day of the

year. Lap up the luxury and

make the SKYCITY Waikato

Cup Day a special day out.







Enjoy a premium SKYCITY Hamilton


Waikato Cup experience from the

exclusive surroundings of the Royale

Room and private patio setting adjacent

to the birdcage and prime viewing of the

SKYCITY Hamilton Fashion in the fields.

$250 per person

Includes food and beverage package


Enjoy a premium experience from the

exclusive surroundings of the Aintree

Lounge on Level 3. This lounge is

newly refurbished on the top floor of

the main grandstand with sweeping

views across the track.

$250 per person

Includes food and beverage package

Waikato Racing Club



Waikato Racing Club





Enjoy all the atmosphere of the race

day from your dedicated marquee.

Located on the raised Northern

Lawn with views over the birdcage

and down the home straight.

$160 per person

Includes buffet luncheon and private marquee


An outdoor table and umbrella for

8 persons, located in our exclusive

garden bar on the home straight.

Premier viewing of the birdcage

and fashion in the fields.

$145 per person

Includes food and beverage package






Waikato Racing Club

66 WAIKATO BUSINESS NEWS August/September 2017


A billion-dollar

industry for Waikato



Chief Executive,

Hamilton & Waikato Tourism

Hamilton needs at least two new

hotels of 4 or 4.5 star or higher.

Christmas packages from $40 +gst* per person

Wind down to Christmas with a

private lunch or dinner function

at The Grandstand. Nestled in

the picturesque surroundings of

Hamilton’s Claudelands Park,

this exquisitely restored

character venue is the perfect

spot for you and your team or

group to relax, celebrate and

be merry.


*Terms and conditions apply, visit claudelands.co.nz for full details.

Our Christmas lunch package is

$40+gst per person and our dinner

package is $65+gst per person.

Both include:

• Exclusive use of historical character venue

• 2-course Christmas buffet

• Christmas cocktail or mocktail on arrival

• Christmas crackers and theming

• Sound system and microphone

• On-site parking

For more information or to book

contact us on 07 958 5932 or


Unquestionably now the country’s number

one export earner, tourism attracts more

than 3.6 million visitors to New Zealand

shores each year.

Tourism is now the largest

contributor to our

national economy – but

did you know that the Hamilton

and Waikato region has

the fifth largest visitor expenditure

in this country?

The team at Hamilton &

Waikato Tourism are regularly

reporting to our many stakeholders

about the significant

economic impact tourism is

delivering for the region. The

results are outstanding with

tourism contributing more

than $1.44 billion to the region

each year, and still growing.

Hamilton and Waikato is

in a very exciting position

right now because we are in a

growth phase. While some regions

are positioning to drive

or create growth, we are focused

on managing and dealing

with current and projected

growth, which is a great opportunity

and challenge for us.

One of the biggest

challenges in our region is

the shortage of large-scale

commercial accommodation.

We need to increase the

number of properties across

our region to meet current

demand from conference

organisers, travel trade

and our growing free and

independent traveller


We have worked hard for

many years to promote our

region as a ’must visit’ destination,

both nationally and internationally,

often alongside

many of the iconic and emerging

tourism businesses. Our

collective marketing efforts are

starting to pay off, with the current

trend for international visitors

to stay in Waikato for the

first or last night of their visit to

New Zealand.

One of the biggest challenges

in our region is the shortage

of large-scale commercial accommodation.

We need to increase

the number of properties

across our region to meet current

demand from conference

organisers, travel trade and our

growing free and independent

traveller market.

Right now, Hamilton requires

at least two hotels of a

4 – 4.5-star rating or higher,

while regionally more quality

accommodation is needed at

iconic destinations

like Waitomo, Matamata

and Raglan.

There is no shortage

of demand, however

we need investors

to help develop

these assets. Initiatives

such as the


Hamilton Invest

website (www.hamiltoninvest.co.nz)

are helping to attract


for accommodation

and other tourism


The high demand

has also resulted

in capacity

constraints and

placed pressure

on infrastructure.

The new Tourism

Infrastructure Fund (TIF) administered

by the Ministry for

Business, Innovation and Employment

(MBIE) provides up

to $25 million per year for the

development of visitor-related

public infrastructure such

as carparks, freedom camping

facilities, sewerage and water


While some of our local

council areas will not meet

the current funding criteria,

those with high visitor numbers,

small ratepayer bases and

limited means to fund development,

will have the opportunity

to apply. We will continue to

work with our local communities

to actively seek central

government funding and external

investment for tourism

infrastructure development.

Other developments we

are working on to grow the

value of tourism in our region

are identified in the Tourism

Opportunities Plan, creating

a blueprint for the next 5-10

years. As an emerging tourism

destination, we are working to

develop tourism experiences

around our key strengths as

a region. For example, sports

tourism, agri-tourism, Maori

cultural tourism and food-related

experiences are high on our

agenda. To find out more, visit


By working together, playing

to our strengths as a visitor

destination, and staying

informed and connected; we

are poised to leverage the future

opportunities tourism will

bring to our region.

Hamilton & Waikato Tourism

is the regional tourism

organisation charged with

increasing international and

domestic visitor numbers,

expenditure and stay. The organisation

is funded through a

public/private partnership and

covers the heartland Waikato

areas of Hamilton City, Matamata-Piako,


Waipa, South Waikato and

Waitomo Districts. Find out

more: www.hamiltonwaikato.



WAIKATO BUSINESS NEWS August/September 2017 67

Orbit the experts in Groups

and Conference market

Orbit World Travel has a specialist team

dedicated to creating and delivering

seamless end-to-end solutions within the

Groups and Conferencing market.

With significant experience

across a wide

range of sectors and

industries, including working

with private and public sector

organisations, school groups

and major sporting events, no

group, event or conference is

too big or too small in their


Orbit World Travel uses

leading-edge events technology

with events and conferences to

take care of all of the hard work

for its customers.

“The arsenal of tools and

capabilities that we can provide

our customers with, combined

with their ease of use is impressive.

We can set up online registrations,

tailored groups and

events websites, onsite registration

check in, event organiser

and delegate apps, powerful

reporting and much more,” says

Lauren Park-Villagra, Orbit

World Travel’s, newly appointed

business development


“Due to the convenience

of online registration and payment,

our customers directly

benefit from an increase in customer

satisfaction. The person

arranging the event has direct

access to event-related information

and resources through-

out the entire experience. This

can help them form stronger

loyalty through personal confirmations,

reminders and updates

to their delegates, as well as

first hand access to a multitude

of comprehensive reports

throughout the event.”

With more than a decade of

sales and operational experience

in groups and events and

corporate travel, Lauren understands

the value, the importance,

and vital skills needed

to transact them efficiently and

effectively. Lauren recently

was operations manager for the

Lauren Park-Villagra

New Zealand Groups department

at Air NZ, following her

role as corporate account manager

at Air NZ. “The move

to Orbit World Travel was an

easy one for me – they keep

their customers at the core in

all they do, they have a strong

support network, continual

development in their technology

aimed at actively assisting

and supporting their customers

with their business - streamlining,

creating efficiencies and

in turn providing them with

cost savings, a great working


Contact Lauren Park-

Villagra to find out more about

how Orbit World Travel can

partner with you with your next

group, event or conference on

021 461 408 or laurenpv@




Whether it’s a conference or seminar, corporate incentive travel, team

building, a trade show, or your next big corporate event - ask us how we

can bring your corporate groups and events to life.

Tauranga | tauranga@orbit.co.nz | (07) 557 9400 -

Hamilton | hamilton@orbit.co.nz | (07) 857 0377

Your destination for Christmas Parties


Murder Mystery | Dinner and Show

Three course dinner $89 per person

Murder at Hotel Balle Balle. Get lost in an

evening of mayhem and chaos and leave thinking

that maybe your own relationships are not that

bad after all!

• Dinner, show and live DJ until 1am

• Friday November 24

• Saturday December 2

• Saturday December 16

Faulty Towers | Dinner and Show

Three course dinner $89 per person

Remember that iconic comedic Brittish TV series

Faulty Towers? Let us bring basil, Sybil and Manuel

to life in this larger that life show. Enjoy spiced

up side splitting humour, cheeky and downright

absurd impovisation along with riviting dance

moves as well.

• Dinner, show and live DJ until 1am

• Saturday November 25

• Saturday December 9

Guy Cater - Hypnotist | Dinner and Show

Three course dinner $89 per person

Guy’s show is a mixture of comedy and mystery.

Even if you have seen hypnotism before you will

love this one.

• Dinner, show and live DJ until 1am

• Friday December 1

• Saturday December 16

Double Dose: Laughter is the best medicine | Dinner and Live

Comedy Show

Three course dinner $89 per person

Prepare to roll around the floor laughing with an evening of delicious

food and hilarious entertainment by comedy great Jeremy Elwood.

• Dinner, live comedy show and live DJ until 1am

• Featuring 7-Days funny guy Jeremy Elwood

• Saturday December 2

Dinner and Dance | Live Band

Two course dinner $79 per person

Let your hair down and dance the night away! A less formal affair,

delicious food followed by a live band playing those favourite party songs.

• Main and dessert, live band and 2x drink tokens

• Friday December 15

Reservations & bookings phone: 07 823 6951 | reservations@windyridgeohaupo.co.nz | www.windyridgeohaupo.co.nz | Main Road, Ohaupo Village


68 WAIKATO BUSINESS NEWS August/September 2017

WAIKATO BUSINESS NEWS August/September 2017


Email marketing for SMEs - does it work?

Owners of small and medium enterprises

(SME) often think marketing through

enewsletters and other email-based

methods does not benefit their business.

But email marketing can be an effective

form of online marketing for SMEs, if done


Email is one of the most

useful methods of getting

in touch with your customers,

much more than a physical

address. Every customer

who buys from you has an email

address and even if they move

physical address that email address

is probably going to stay

with them for years.

It is a cost-effective solution

when compared with the higher

costs of advertising on other digital

channels. All it needs is to be

relevant, timely and useful to

the recipient. An exciting offer

will more likely cut through the

spam in a recipient inbox and

help generate sales.

A recent survey says 92 percent

of respondents reported that

email marketing produces a pos-

itive return on investment (ROI)

for them. For the low costs and

less effort required email marketing

is a channel that delivers

excellent ROI.

Often, it is the best way to

engage your customer. SMEs

can reach their target market

directly and on a regular basis

within a very low budget.

Research by McKinsey &

Company found that email was

a staggering 40 times better at

acquiring new customers than

Facebook and Twitter. This

could be because people tend

to prefer email for commercial

communications – 72 percent

of consumers said the email was

their favourite form of communications

with companies they

do business with.

Running an email campaign

is a kind of marketing initiative

that many SMEs have tried at

some point of time. The trouble

is that many businesses get it

wrong. Email marketing campaigns

can produce great results,

but only when planned properly.

Blasting out emails to a random

list of addresses simply isn’t going

to be effective. Let’s look at

how businesses can make email

marketing work for them.

Building a database: Spend

some time on building your

email list from your website

visitors. This can be through

offering special deals on your

website which email subscribers

are eligible to win, by email

signups, offering email signups

with membership schemes, or

partner with complimentary

businesses and promote each

other's newsletters.

Keep your data up to date, as

it is estimated that your list degrades

by as much as 22.5 percent

every year. For example,

remove any subscribers who haven’t

opened your emails in the

last six months. Once this is in

place all you need to do is send

out the right message. Customers

who have opted-in to your

mailing list are both interested

in your offering and willing to

receive your communications.

Developing a strong strategy:

Give a careful thought on what

is the voice of your business:

serious, quirky, or light-hearted?

Understand your target audience

and segment your mailing list

for sending relevant information.

Focus on the benefit to the

customer, make a clear Call to

Action (CTA) and, where possible,

personalise your communication.

Research has shown that

adding personalised recommendations

can increase conversions

by as much as 25 percent.

Creating a perfect marketing

email that is effectively worded

and well designed, can be difficult

for small businesses that

don’t have much experience



Pooja Gupta is Digital Media Executive at Duoplus

pooja@duoplus.nz . www.duoplus.nz

writing promotional marketing

materials. They can use marketing

firms to craft and send the

emails on their behalf to ensure

emails are formatted correctly

and compatible with user’s

email applications.

Building trust with customers:

Do not spam customers by

too many emails. The main idea

is to engage people and not annoy

them. Make sure that customers

can easily unsubscribe.

Measuring and tracking: All

good email marketing service

providers can measure and track

emails effectively and show you

the analytics. This helps you

understand how customers are

engaging with your emails. Key

metrics will be: The number of

emails sent, delivered, bounced,

opened, percentage opened,

clicks, click through rates, unsubscribes

and percentage of

unsubscribes. This will help you

find the best performing segments,

the best phrases, and the

best times and help you determine

the effectiveness of special

offers. Keep refining your email

marketing and watch the results


A well-thought out email

campaign can get your business

in front of the right people and

help deliver more sales. Email

marketing is cost effective and

helps drive customer retention

and loyalty to your business.

If you think your email marketing

can be improved, block a

time in your diary for this coming

week where you will have a

dedicated time to take your first

step of action.

Waikato engineers establish hub of excellence

1 2


Establishing Waikato as

a New Zealand’s hub

for engineering excellence

is the aim of a new-look

Waikato Engineering Careers

Association (WECA) relaunched

in August.

The fresh approach by engineers

in the region aims to

foster a vibrant engineering

sector through attracting and

developing skills vital for the

future of the sector, a significant

contributor to the region’s


WECA’s new strategic plan

is being applauded by Waikato

economic development leader

Dallas Fisher, who says the

collaborative approach by the

industry plays an important

role in regional growth.

Waikato engineers are taking

a strategic and focused approach

in fostering and attracting

the talent our region needs

to prosper. We strongly support

the work of WECA and see it

as crucial in establishing our

regional and global reputation

as a hub of engineering excellence,”

Mr Fisher, chair of

Waikato Means Business, said.

Mr Fisher addressed engineers

and educators at the

WECA relaunch at Stainless

Design in Hamilton, where he

outlined the synergies between

key goals of regional economic

development and the association.

“Looking ahead as a region

there are very serious skills

shortages looming over the

next few decades. Other industry

sectors need to follow

WECA’s lead in a more collaborative

approach to working to

combat these challenges,” Mr

Fisher said.

WECA was founded by

Waikato engineering businesses

in 2003 to collectively address

skills shortages, and has

a membership of more than 30

businesses who employ about

2500 engineering staff between


Ms Jensen said the revised

approach by the association

will further enhance

the membership offering by

better leveraging strategic

alliances with the economic

development agency, tertiary

providers, industry groups and


“WECA is recognised as

the voice of engineering in our

region, and has done a great

job of lifting the profile of this

hidden industry. The number

of mechanical engineering apprentices

in Waikato rival that

of the entire Auckland region.

Now it is time to better develop

and attract the engineers we

need for the future by broadening

the scope of our work,” Ms

Jensen said.

“It’s about collaborating

and combining resources and

remaining innovative to best

meet the big picture needs of

our sector and region,” she



“WECA members are

known for actively attracting

and developing the next generation

of engineers, developing

their own talent from within

and focusing on quality people,

processes and products,”

she said.

The organisation will continue

work to promote the

sector to secondary school students,

particularly via EVolocity

Waikato, a regional competition

where students design,

build and race their own electric


“EVolocity gives students

hands-on experience with multidisciplinary

and innovative

engineering practices. We’ve

already seen some talented

students who have taken part

in this competition employed

by WECA members.”

Other WECA events include

Engineering for Educators,

taking secondary and tertiary

technology teachers from

the classroom to the coalface

of industry and Engineering

in Action, where students visit

engineering businesses.

WECA’s work aligns with

the five strategic economic

development priorities for

the region – maintaining and

building the region’s location

advantage, growing global

industries, making business

easier, building, attracting and

retaining skills and talent and

telling the Waikato story.



1. From left, Lyndell Clarke, Competenz; Dallas Fisher,

Waikato Means Business chair; Paul Ewart, Wintec and

Owen Embling, Convex.

2. Gary Woodward, left, with Shaneel Mandri and Ralph

Blackburn, CAL Isuzu.

3. Levinia Paku, WECA and Bart Engelsman, Active Plastics.

4. Trisha King, Mainline, and Peter Drube, Convex.

5. University of Waikato’s Jodie Springall and Nicole

Mitchell with relaunch attendees in the background.

6. From left, WECA chair Dave Stuart, Stafford Engineering;

Derek Pinkerton, Gallagher Group and Mike Welten, NDA.

70 WAIKATO BUSINESS NEWS August/September 2017

The taxation of charities

The relief of aged, impotent, and poor people; the

maintenance of sick and maimed soldiers and mariners;

schools of learning; free schools and scholars in

universities; the repair of bridges, ports, havens,

causeways, churches, sea banks, and highways; the

education and preferment of orphans; the relief, stock,

or maintenance of houses of correction; marriages of

poor maids; support, aid, and help of young tradesmen,

handicraftsmen and persons decayed; the relief or

redemption or prisoners or captives; and the aid or ease

of any poor inhabitants covering payments of fifteens,

setting out of soldiers, and other taxes.

Today’s concept of charity is based on the

above passage which is from the preamble

to the Charitable Uses Act 1601.

Later, in 1805, while arguing

in the UK case

of Morice v Bishop of

Durham, Sir Romilly boiled

the Statute down into the

‘four heads’ of charity that we

still use today; the relief of

the poor, the advancement of

learning, religion, and purposes

beneficial to the community.

Since then, many commonwealth

countries have further

refined ‘charity’ to include aspects

such as health, amateur

sports, culture, environmental

protection and human rights.

Recognising the role that

charities play in society, charities

have long benefitted from

various tax exemptions. Not

only are a charity’s surpluses

exempt from income tax, but

profits derived from com-

Kerry is a dedicated real

estate professional who has

been involved in the Hamilton

residential property arena

since 1993. He was also

active in the marketing of the

exclusive beach and canal front

properties at Pauanui on the

Coromandel Peninsula.

Tips to market your property

1) – Create atmosphere.

– Make you home as warm and

inviting as possible.

– You could have light music playing

in the background during purchaser


2) – Spouting should be cleaned and in

good repair.

– Garage /carport clean and tidy.

– Drapes should be open, carpets

freshly vacuumed.

3) – All rubbish cleared away.

– Any cracked or broken windows


– Cupboards and pantry neat and


mercial activities are also exempt.

Benefits exist within the

Goods and Services Tax Act

and the fringe benefit regime.

Also, third party companies

can claim a tax deduction for

donations to charity and individuals

can claim donation


As a society we support

the work that charities do by

accepting an increased tax

burden, to allow the above tax

concessions to exist. But are

they fair?

The fact charities don’t

pay tax on business profits

is a topic that appears in the

media with regular frequency.

The perception exists that

the broad tax exemption

charities enjoy provides them

with an unfair advantage and

charities are reinvesting too

much of their profits back into

their businesses, rather than

applying those profits to their

charitable purposes.

There is no right or wrong

answer. It is a matter for society

to debate as a whole. But it

is worth keeping a few things

in mind.

Irrespective of whether a

dollar exists today or in five

years’ time, all income and

assets of a charity must be applied

to a charitable purpose.

Profits reinvested back into

a business are not gone, they

exist in the form of its assets.

As long as there is life in the

charity, its income and assets

will be applied to charity.

If charities were subject

to income tax, the amount of

resources available to apply to

charitable activities would reduce

accordingly. If a charitable

need were such that it must

be fulfilled, but charities were

unable to do so, it would likely

fall on the Government to

pick up the slack. Hence, the

tax revenue generated would

be recycled into the same areas

of need that were satisfied

by charities in the first place.

Whether the Government or

the charitable sector is best

placed to serve such needs is a

question for another day.

Not only do charities benefit

society as a whole, but they

do pay taxes in other forms.

GST is payable on their supplies

of goods and services

and PAYE is paid on salaries

paid to staff. The more successful

a charity is, the more

GST and PAYE that is likely

Lugtons have been and still are industry leaders

in the marketing of both residential and lifestyle

property in the Hamilton regions since 1955

which will certainly guarantee exposure of your

investment to potential buyers.

Hence, with Lugtons heritage in the development

of this City and together with the commitment of

Kerry and his team, are extremely proud of their

role in the important buying and selling decisions

of their valued clients.

Kerry Hopper

DDI: (07) 838 5870

Mobile: (021) 984 173


Kerry Hopper – Lugtons Real Estate


to be paid.

The notion that charities

are funnelling profits

to non-charitable activities

should also be taken with a

grain of salt. Charities Services,

Inland Revenue (IRD)

and the Department of Internal

Affairs are responsible for

regulating and policing the

charitable sector.

To gain initial registration

with Charities Services, a

charity’s stated purpose and

governing rules are carefully

scrutinised. All charities must

submit an annual return, including

detailed financial information,

and since 2015 any

charities with annual expenses

of more than $500,000 are required

to have their financial

information verified each year

by an independent auditor.

In addition to oversight

by Charities services, IRD

are consistently undertaking

investigations to ensure charitable

entities comply with

their stated purpose. IRD has

recently been described by

the Minister of Revenue as

“religious” in their efforts to

maximise tax revenue. Furthermore,

the Department of

Internal affairs has an investigative

arm devoted to the adherence

of charitable entities

to the Charities Act.

Any deviation from the

legislation would therefore

quickly ensure a charitable

trading business would lose



the tax exemptions afforded

to them, whereby they would

become liable for income tax

on current and past profits in

the same way as a standard


Too often charities are vilified

for not spending enough

of their profits on charitable

purposes. But we need to

make sure we take a long term

view. There will always be a

need for charities to play what

is an important role in society

- that won’t change. Reinvesting

some of their profits like

other businesses means they

are better equipped for tomorrow.

The comments in this article

of a general nature and

should not be relied on for

specific cases. Taxpayers

should seek specific advice.

Hayden Farrow is a PwC Executive Director based in the

Waikato office. Email: hayden.d.farrow@nz.pwc.com

How agile is

your marketing?

If traditional marketing

methods are slowing your

business down it could be

worth switching to more modern,

agile, methods.

How quickly can a marketing

email come to life using

traditional methods? For large

organisations it could be a

month or two. Once the idea is

formed, appropriate copy and

images would be gathered,

the product would then have

to be sent to the company’s

legal department, and finally

after being approved it would

be ready to send. Of course by

then, the business justification

for the marketing email could

well be outdated.

Similar to traditional software

development methods,

traditional marketing methods

are far too slow to keep

up with the intense speed of

change in today’s business

world. Software developers

resolved this through the

implementation of the agile

software development method

and now marketers are starting

to notice this tried and

tested approach too.

Like in software development

the goals of agile marketing

are to improve speed,

adaptability to change, transparency,

and predictability

of the marketing function. It

does this by focusing on cross

functional collaborative teams

working on many small experiments

that are based on data

rather than opinions. Agile

marketing concerns itself with

responding to change through

the use of rapid iterations instead

of traditional big bang


The agile method prioritises

customer satisfaction

through early and continuous

delivery of marketing that

solves problems and creates

value. It welcomes change and

understands that the ability to

respond to change quickly is a

source of competitive advantage.

So how do businesses

using agile marketing improve

their responsiveness? A recent

study by Danaher Corporation

provides three insights into


1. Gather the content creators

from across the organisation

and create a single

customer experience team.

This speeds up the creation

of content while also

ensuring that the customer

experience is uniform


across all digital and physical


2. Integrate your technology

services to enable quicker,

data driven, decision making.

In order to do this it is

necessary to have all your

business’ data, for both

digital and physical sales

channels, to be easily accessible

by decision makers.

So you need the various

technology solutions

you are using to be able to

talk to each other and provide

the correct data as and

when it is required.

3. Simplify and automate the

value chain so you can

minimise error and inconsistency.

Use fewer tools,


use fewer steps or simplify

steps. Implement proven

methods such as Lean and

Total Quality Management

to enhance the customer

experience. They s

Great marketing requires

close alignment with the gets

business, sales and development.

Agile marketing’s


cross functional approach Unifo

ensures that this is inbuilt

Marathon, al

into its core workings. It also

ensures improved ter responsiveness

to world events and

before the

changing consumer a demands. discount en

It improves marketing There agility is pl

by paying attention to fundamentals

and good design. training Agile

marketing is not worried

for th

at Flagstaff P

about failure but instead is

more concerned with on learning Sunday 8t

and improving.


Mehrdad (Merv) Behroozi is general manager of Hamilton graphic

design and web development company E9. Phone: 07 838 1188

Email: merv@e9.nz

A true model of care

As the sun rises on another morning, the

team at True Colours Children’s Health

Trust are preparing for a busy day.

This may see them supporting

a grieving mother,

visiting new parents in

the New Born Intensive Care

Unit (NICU), attending a medical

appointment with a family,

or doing play therapy with

a child. It’s challenging but

important work. The team is

small, there are only five of

them, but the effect of their

work is far-reaching.

True Colours was established

in 2004, by CEO Cynthia

Ward with a vision of supporting

children with a serious

health condition and their families.

In this time they have

supported nearly 1600 Waikato

families. There is often the

misconception that they only

support children with cancer,

but this isn’t the case. They

support children with a wide

range of serious health conditions,

basically any condition

that has the child under the

care of a paediatrician. This

can include genetic conditions,

heart problems, cystic fibrosis

through to prem babies and

complications at birth such as

severe cerebral palsy. Support

can start from a woman’s 20

week scan when a problem is

identified with a baby, or a

child/young person until they

are 18.

They also offer support to

families that have had a child

die due to their health condition.

“I often have parents that

have had a child pass away,

tell me they don’t know how

they are going to get through

We feel blessed to be supported by

so many different organisations and

individuals that contribute to True Colours

in many different ways.

A mid-winter Christmas

Christmas came early As part of the partnership, event up and running for us”,

this year, as the the Waikato Racing Club says Michelle Rae from True

Waikato Racing Club wanted to hold an event to Colours. “As a 100 percent

celebrated a Mid-Winter not only help raise funds for community funded organisation,

Christmas in conjunction True Colours but to also raise

we really appreciate it

with its charity partner True

Colours Children’s Health

its profile. Sponsorship and

Membership manager Jatin

when others value the work

we do, and want to help us in

Trust. Around 110 people Bhai, along with Danielle this very tangible way. The

enjoyed a festive afternoon

of racing, fashion and a Mid-

Winter feast by Wildtribe


Bullock, marketing and events

coordinator, spearheaded the

event which helped to raise

$7500 for True Colours.

Waikato Racing Club team

has really shown us its support

and are already looking

forward to bringing the Mid-

The Waikato Racing They particularly wanted to Winter Christmas event back

Club joined forces with True

Colours Children’s Health

Trust at the end of 2016, with

thank the race sponsors on

the day, Clarence Street Pak

n Save, SKYCITY Hamilton,

next year. We have certainly

been learning a bit about

horse racing with our connection

a view of strengthening their Jumpflex NZ, Rob May

with Te Rapa Racecourse.

relationships in the community.

Builders, Jamark Plumbing It’s also a nice fit as our major

“We believe strong and United Cleaning, along fundraising event, the Kerr &

community connections are

important to the growth of

with all the companies that

donated items for the silent

Ladbrook True Colours Long

Lunch is held on Melbourne


valued support


networks such


auction held at


the event. Cup Day.”

as those delivered by the team “We really appreciate The Waikato Racing Club

from True Colours,” says Ken

support of the Waikato has recently been going

Rutherford, General Manager Racing Club and its passion through a transformation as

Waikato Racing Club. and commitment to get this they refurbish their function

their grief”, says Cynthia, CEO/

Nurse Specialist. “As a parent,

I don’t know how they

get through it either, it’s not

the natural way of things, children

should outlive their parents.

But in all the time I have

been doing this work I know

that parents do get through this.

With the right support, time,

strategies and immense courage

parents find a way of living

with their grief.”

True Colours has a holistic

approach to their model of care.

They know that the effects of a

serious health condition are far

–reaching, it’s not just the child

who is sick that’s affected but

their parents and siblings, their

extended family and community.

Their support is designed to

wrap around the whole family

and be flexible to meet the different

needs that each family

may have. True Colours provides

support in a number of

ways, there is counselling for

parents and children, support at

medical appointments, visits to

the home and hospital, end of

life nursing care, and visits to

and event centre into a modern

and functional space,

while regaining its relevance

and appeal to the wider

Waikato community. A new

The importance of reputation

ay that the early bird

the worm, and in the

of the Direct Group

rms Hamilton Half

l early birds that regis-

30th April will receive

try to this year’s event.

enty of time to start

e event which is held

ark and takes place

h October. The event

Each year True Colours

needs to raise around

$450,000 to keep its

valuable service running. As

a community funded organisation,

all of this money

needs to be raised through the


Cynthia Ward, CEO of

True Colours says its reputation

is a very important

part of raising funds for the

organisation. “We want to be

known as a reputable and valuable

service. This is important

not only to the families

and medical professionals

that refer families to the ser-

offers something for everyone, from

the Half Marathon, shorter 10km




but also


to our








has seen True but also the fact that it adds

or For walk people and to do support as an us they individual Colours align or itself with trusted

organisations in the com-

our organisation. We really

credibility and exposure to

need to know that we are

as a part credible of a organisation, team, along providing

a quality

with munity. a Kids or choice of distance.

“When well-known value these connections”.

Commando Challenge.

service that



are a

choose This to support

us, it is fantastic not only Half Marathon approached

year the This event year the will Hamilton be

is needed by families.” A

range valuable of element training of programs building from available

on the Direct Group Uniforms Health Trust. True Colours is a

a funding point


of view, True




to become



charity partner for the iconic

event that takes place on

Hamilton Half Marathon website to Waikato charity October 8. that “It supports is a great family

event, and we are looking

help participants prepare for the seriously ill children and their

forward to being involved in

The Kerr & Ladbrook True Colours Long families through the day” says counselling, Cynthia. “The childbased

therapies, incredibly education hard challenges and

Lunch is our flagship fundraising event kids we support face so many

and has cemented itself as the event nursing. to every day with such bravery

and determination, and

be at on Melbourne Cup day. True Colours this event CEO will also and challenge Nurse

Specialist Cynthia Ward is excited

to be aligned to such an iconic

Hamilton event. “It is a great

family event, and we are looking

forward to being involved in the

day. The kids we support face so

many incredibly hard challenges

every day with such bravery

and determination. This event

will also challenge many and

we would love entrants to set

themselves a challenge to RUN

FOR THE KIDS and help raise

funds for True Colours.”

A Give A Little Page has been

WAIKATO BUSINESS NEWS August/September 2017

commercial kitchen has also

been installed, and is now

home to Wildtribe Catering,

driven by Jeff Dunstan. The

refurbishment is paying off as

many”. True Colours has

entered a team into the event

and again see this opportunity

as not just about the funds

raised, but also exposing the

True Colours brand to a new



schools and community groups.

Advances in medical knowledge

and technology have

meant that children are surviving

conditions that in the

past they may not have. It

has also meant that families

are now providing “hospital

care” in the home. This places

a huge demand and level of

responsibility onto parents as

they become full-time carers

for their child, constantly having

to monitor, medicate and

care for their child, all the while

keeping the rest of the family

functioning. “Parents are now

essentially providing a shadow

health care system,” says

Cynthia “and this places enormous

pressure on them. They

often have to fight to get respite

and extra help and resources

that they desperately need. It

shouldn’t have to be this hard

for them. Part of our service

is that we will visit families in

their own homes if needed as

we understand the difficulties

they face just leaving the house.

We know that families appreciate

being able to talk to someone

about their situation, and

the daily difficulties they face.

Most people wouldn’t have any

idea how hard these families

work to give their child the best

possible care in what can often

be a shortened life”.

True Colours is a 100

percent community funded

organisation, receiving no government

funding. It is the

generosity of the local community

that keeps this important

service running. “We feel

blessed to be supported by so

many different organisations

and individuals that contribute

to True Colours in many

different ways,” says Cynthia.

“We have been able to support

families for the past 13 years

due to the generosity of others

and we are always grateful

for any contribution to our

service. It is testimony to the

amazing community we have

here in Waikato, that people

choose to support a service like

ours.” For more information

on the work that True Colours

does visit the website www.


the spaces are being booked

up with all types of events

including weddings, other

celebratory events and corporate


set up so entrants can fundraise for

True Colours as part of the event.

Another event that sees

True Colours align itself with

well-trusted businesses is

its major annual fundraiser

the Kerr & Ladbrook True

Colours Long Lunch held on

Melbourne Cup Day.

Kerr & Ladbrook Catering

team is recognised as one

of the Waikato’s top caterers

and has been supporting

this event for a number of

years now as the main event

sponsor. There are a large

number of well-respected

organisations that support this

event and make it the success

it is, names such as Ingham

Prestige, Wintec, Lugtons,

Good George, Westpac

and h.gb all appear on the

sponsors list. “The Kerr &

Ladbrook True Colours Long

Lunch is our flagship fundraising

event and has cemented

itself as the event to be at

on Melbourne Cup day. This

is in large part due to the

incredible support we receive

from so many businesses and

individuals” says Cynthia. “It

is a wonderful day for everyone

that attends, but it also

has the dual role of raising

valuable funds for us, and

providing a platform for our

story to be told, and those of

the families we support.”

A big thank you must also

go to Waikato Business News

that supports True Colours

through sponsored space in its

amazing holiday for 2 to Australia’s

Sunshine Coast The valued at $4000.

True Colours is 100% community

funded and needs to raise around

$450,000 a year to run its service.

To register for the event visit


Colours at www.truecolours.org.nz


Proudly supported by

Waikato Business News

and INSPO-Fitness Journal

72 WAIKATO BUSINESS NEWS August/September 2017


Positioning Excellence

Asset Recruitment is Waikato’s number one

recruitment company for employers and job seekers.

At Asset Recruitment, we strive for excellence and quality in all we

do. As specialists in temporary, permanent, industrial and executive

recruitment, our team know and understands the Waikato market. We

align top candidates with great clients, finding the right fit for your role.

It’s part of our commitment to excellence.

At Asset Recruitment, excellence is our benchmark. We strive for

nothing less.

Temporary | Permanent | Executive | Industrial

07 839 3685 | www.assetrec.co.nz

Recruitment company

attracts top candidates

for exec roles

Waikato’s growing economy is creating

a greater need for executive roles,

previously recruited for in Auckland. Asset

Recruitment, Waikato’s number one

recruitment company, has seen an increase

in the number of executive-level roles

needing to be filled within the region, and

have quality candidates to fill the positions.

Judy Davison, Asset Recruitment’s


and executive recruitment

specialist, says Auckland has

always been the hub for companies

seeking executive candidates,

but as more and more

look to move their operations

outside of New Zealand’s largest

city, they are turning to local

recruitment companies for

quality candidates.

“There are a number of

advantages to using a local recruitment

company,” explains

Judy. “At Asset Recruitment,

we’ve been working with

Waikato companies for more

than 30 years so we know the

market well. That local knowledge

gives us immediate insight

when we meet a potential

candidate for an executive role.

The understanding we have of

our clients’ companies and the

knowledge we have of Waikato’s

economy and lifestyle

means we are able to determine

very early on in our screening

process whether a candidate

could be a successful fit.”

Recruiting in partnership

Using a local recruitment

company has further advantages

for businesses, namely being

able to work in partnership

rather than simply employing

a service. Judy says Asset Recruitment

places great emphasis

on developing relationships

with their clients, as opposed

to simply providing one-off


“Our recruitment approach

is very different in that we stay

in regular contact with our clients.

For many organisations,

we are their recruitment partner

and that comes about from us

taking the time to get to know

the essence of their company.

Once we understand the core

purpose and values of a business,

we have greater success

in placing candidates, both at

executive level and across the

employment spectrum.”

Securing executive level

placements is just one of Asset

Recruitment’s specialties. The

leading Waikato recruitment

company also has three decades

of experience in temporary,

permanent and industrial


Hamilton 07 855 2743

Auckland 09 279 9984


We have experienced Consultants in both regions who have worked in

Industrial, Warehouse, Administration, Trades and Constructions for

many years and have supplied temporary, contracting and permanent

staff to many companies with excellent results.


For many positions, we have an intensive passive network

of quality candidates

Result Based Fee

You only pay for our service if, and when, you appoint a



We are able to provide a confidential advertising and

search service

Cost Effective

We are committed to developing and providing efficient

cost effective options for all our clients staffing issues

Level 1, Unit 1C, Cnr Peachgrove Rd and Fifth Ave, Five Cross Rd, Hamilton

reception@alignzrecruitment.co.nz | www.alignzrecruitment.co.nz



The benefits of market

information reports

Market information reports can give you lots of data on

remuneration and rewards packages across New Zealand.

Here’s a guide to how they work.

WAIKATO BUSINESS NEWS August/ September 2017


What do market information

reports do?

Market information reports

provide clients with information

on the remuneration and

rewards packages used by companies

across New Zealand.

Strategic Pay has a database

of information from more than

180,000 New Zealand employees

in 1100 organisations across

a variety of regions, sectors and


While we release more than

30 reports annually, we can also

provide customised surveys and

bespoke analysis when required.

Our database incorporates

information on HR polices and

metrics including staff turnover,

training and work from

home policies.

Here at Strategic Pay, we

cater for any business, regardless

of size or sector.

This includes both profit-focused

and not-for-profit


Why use market information


Market information reports are

useful in that you can find out

what approaches other businesses

are taking towards paying

their employees.

This then enables you to

make your remuneration pack-

ages both competitive and cost

effective in order to attract and

retain talent.

Most of our surveys show

regional breakdowns and you

can also find out how HR policies

have an effect on factors

such as staff turnover.

How can I access these



On-Demand website which

gives you quick access to purchased

reports at a 50 percent

discounted participant rate.

Non-participants can of

course order and receive the

reports as well at regular prices.

Do you think your organisation

would benefit from these


Contact our market information

team for any inquiries on 09

303 4045 or your local remuneration

consultants Cathy

Hendry and Nigel Murphy.



For those organisations who

participate in our surveys and

purchase our reports, you automatically

get a free subscription

to Strategic Pay’s Rem-


Rewards =





Cathy Hendry

Senior consultant

Nigel Murphy


For more information contact the team today

Strategic Pay

Strategic Pay



at info@nmmedia.co.nz or 07 838 1333

+ mob 027 498 9812

+ cathy@strategicpay.co.nz

+ mob 027 403 1242

+ nigel.murphy@



Create Success by Rewarding Performance

At Strategic Pay we understand local businesses and your unique issues.

Talk to us about:

• Organisational Structure and Design

• Remuneration and Reward

• Performance Management

www.strategicpay.co.nz | info@strategicpay.co.nz

Auckland 09 303 4045 Hamilton 07 834 6580 Wellington 04 473 2313

Christchurch03 353 0909 Dunedin 03 479 0637

74 WAIKATO BUSINESS NEWS August/September 2017


Workplace safety versus employment rights

Nathan v Broadspectrum NZ Ltd (Formerly

Transfield Services NZ Ltd)

This long running case encapsulates

many employer’s

dilemma – do they

put safety provisions above employment

entitlements? Most

of us would go for safety every

time, not only are the potential

outcomes for the employee

drastic, but the employer can

end up in prison if they get it


Mr Nathan was a registered

lines mechanic and acting team

leader with Transfield, in Wellington,

looking after the power

supply and services to the cable

car. In June 2013 his team was

called out to deal with an electrical

wire damaged in a storm.

While the wire was being reconnected

it arced, indicating

Just like with safety,

prevention is the best

cure. If you have staff who

go regularly onto client

properties, it might be

prudent to include in the

grounds for dismissal, being

blocked from going onto

client property, but like any

dismissal, it needs to be done

fairly and in good faith.

it was still carrying current. An

investigation was done and it

was concluded that Nathan had

not followed the required safety

procedures with the team. He

was dismissed and raised a personal


The matter went to the Employment

Authority in December

2015. The employer took

along the CEO and a senior

manager from Wellington Cable

Car Limited, who said that

on the basis of the report they

had seen, they wouldn’t have

Nathan back on their site. Shortly

afterwards, it became apparent

that the managers had seen a

draft report that had some small

but significant differences from

the final, which had removed

conclusions of recklessness

in his behaviour,

carving a

huge hole in the employer’s


The employer

back-tracked and

offered to settle the

matter by reinstating

Nathan to a “no

less advantageous

position” and meeting

all the rest of his

demands. Nathan

was to resume work

on 1 February 2016,

but he wasn’t happy

that he was assigned

to a role in Upper

Hutt and not his

previous role and let

it be known he was

returning to the old depot.

The day he was due to return

Broadspectrum sought urgent

direction from the Employment

Relations Authority as to

whether he should return to the

old depot or Upper Hutt. The

decision was for him to return

to Upper Hutt. Nathan was not

happy with this decision and

challenged it to the Employment

Court. Meanwhile he took

up the job in Upper Hutt and

was dismissed because he had

an injured knee and couldn’t

do the work, so never took up

the role. (This dismissal wasn’t


The Court concluded that

Nathan was entitled to return to

the original role, even though

the client would not have him

on the site. This was heard in

May 2016 and the decision was

announced in October. Nathan

was to go through retraining

over the two weeks following

the decision and be back on site

after 14 days.

Despite this ruling, in July

2017 he was still not back on

the job, but was going through

‘retraining’ at the depot. Nathan

took a further case to the

Employment Court seeking

compliance with the earlier

judgement, that the employer

was required to return him to

his previous role.

The Court swept aside the

health and safety concerns and

agreed with Nathan that the

employer was in breach of the

order. Broadspectrum was fined

$10,000 for contempt of court

and ordered to pay half of it to


The employer was stuck between

a rock and a hard place.

The client refused to have him



Anne Aitken, HR Professional | Email: anne@anneaitken.co.nz

back on site and Nathan, with

the Court’s backing, refused to

work anywhere else. Unfortunately,

parking Nathan with an

undefined number of training

modules to complete, some of

which were relevant and others

not, and no timeframe or

guidance to support him in his

return to work was not the best

way of handling the situation.

There was an obligation to be

more proactive in getting him

back on track and satisfying the

client that he was competent.

This has cost the employer a

fortune. They have effectively

had an employee on pay since

mid-2013 and doing no meaningful

work, plus four substantive

hearings and $25,000 in

penalties and compensation.

Just like with safety, prevention

is the best cure. If you have

staff who go regularly onto client

properties, it might be prudent

to include in the grounds

for dismissal, being blocked

from going onto client property,

but like any dismissal, it needs

to be done fairly and in good

faith. The employer also needed

to adopt a more constructive

strategy to resolve the situation,

which is much easier said than

done when you have intransigent

and a litigious worker like

Nathan to deal with.

Attracting quality candiates

With the latest unemployment rate at 4.8 percent (July 2017,

Statistics New Zealand), this means the labour market is tight.

What can businesses do to attract quality candidates in this


Recruitment Basics

Employers know the recruitment basics, but these become

even more important in a tight market, so our advice is:

Make sure your job ad is on point. Does it stand out from

the rest? Is the language and wording aimed at your ideal

candidate? Are you in the correct online recruitment category

and salary bracket? Are you showing candidates the benefits

of working for you?

Put effort into your candidate care. You must treat candidates

well from the start. Poor candidate management means losing

good applicants. Your hiring manager must return phone

calls, respond to emails and in general, provide top notch

‘customer service’ to all candidates. They are interviewing

your workplace right from the start, just as much as you are

assessing them.

Assess all applicants based on experience and skills. Put

your biases aside and assess each application fairly. It doesn’t

matter if you don’t like someone’s name, font, age, hobbies –

you only need to ask could this person do the job? Shortlist

purely based on work history, qualifications and abilities.

Don’t be scared to throw a ‘wild card’ in the mix.

Polish your interview process. Plan and prepare for

interviews and make sure you will be able to assess each

candidate adequately for the role. Make sure your questions

are behavioural-based so that you can work out how a person

will respond in a given scenario. Consider holding a second

interview, taking your candidates on a site tour (with more

informal chat), a presentation (for higher level roles) and a

hands-on practical task (to assess work performance).

Reference check thoroughly. In short, you want to know the

worst thing about the person you are about to hire.

90-day clause. Just in case you got it wrong, make sure you

have the 90-day option locked down. Do not make a verbal

offer, put a preliminary offer in writing and make sure your

new hire signs their employment agreement before they start

work. The employment agreement must have an up-to-date

90-day clause to be of any use.

Next Level Recruitment

If you’ve got the basics right and you’re still struggling to fill

positions, then some ‘outside the box’ thinking might assist.

Have you considered:

Internal promotion – who could you grow into this role with

the right support and training?

Social media – advertising on linked in and through online

‘word of mouth’.

Referral recruitment – asking employees to refer potential

applicants (with or without a bonus for a successful hire).

Networking – ask everyone you know! Whoever you come

across, let them know you’re hiring. Suppliers are often useful

for linking candidates with hiring Employers.

Get in touch with one of the team if you’d like assistance with

your recruitment. We can help with the whole process or

just parts of the recruitment. Likewise, if you have questions

about beginning a 90-day process, we can assist you to get

it right.

Written by Rose McVeagh, of Russell Drake Consulting Ltd.,

Specialist Employment Relations Consultants who act exclusively

for Employers - see www.russelldrakeconsulting.co.nz or phone

(07) 838 0018.

Russell Drake Consulting

Ph: 07 838 0018



WAIKATO BUSINESS NEWS August/September 2017


Mandatory building guarantee

provides $2 billion in cover

New Zealand Certified Builders’ mandatory

residential guarantee insurance scheme

has now reached nearly $2 billion of cover.

While building guarantees

are not mandatory

under the

regulatory framework, NZCB

introduced its own mandatory

building guarantee last year in

the interests of both its members

and consumers.

Exclusive to NZCB, its

mandatory guarantee ‘Halo’

applies to every new home

build or building alteration

over $30,000 that is undertaken

by any builder that is a

Wintec students set to experience

business in China

Four more Wintec students

are preparing to embark

on a learning experience

of a lifetime as recipients of

prestigious Prime Minister’s

Scholarships for Asia.

member of NZCB.

Twelve percent of this cover

is in Waikato involving more

than $200 million of cover

with an average contract value

of $365,000 while 43 percent

of cover is in Tauranga, Waikato

and Tauranga, reflecting the

high building activity in these


NZCB chief executive

Grant Florence said: “As a

trade association, we proactively

took this step 18 months

The group of third year

business students will set off

for Tianjin University of Technology

and Education in September,

where they will spend

five months studying Chinese

ago, rather than being required

to do it through regulation or

through pressure from mortgage

lending restrictions, because

we think it’s the right

thing to do.

“Given New Zealanders’

homes are often our single biggest

investment, it is important

that homeowners have confidence

that if work is not completed

to the highest standard it

will be remedied,” he said.

Halo is the widest home

guarantee insurance in New

Zealand and covers all building

defects for 10 years, including

all damage caused by

defects and faulty materials.

The scheme carries an A+ rating

from Standard and Poor’s,


They join fellow Wintec

students, Mason Holloway and

Christopher Singh, who will

also head to China in September

to study at Chengdu University

From left, Wintec international director Jason Matangi and scholarship recipients

Chanatip Chatchawalit, Andrew Murray, Hanjun Nakauchi and Jack Hawker.

and is managed independently

by Lloyd’s of London to ensure

there is no conflict of interest

as is the case with in-house

guarantee schemes.

“Anyone who chooses to

use a builder that is a member

of NZCB for a new home

build or major renovation over

$30,000 will be covered by

NZCB’s mandatory building

guarantee, and the guarantee

is also available on an opt-in

basis for work valued at under

$30,000,” said Mr Florence.

Reflecting current housing

market trends, almost a quarter

(23 percent) of the total Halo

cover to date is for residential

housing projects in Auckland,

with an average contract value

as second-time recipients of the

prestigious scholarships.

The students, Jack Hawker,

Chanatip Chatchawalit, Andrew

Murray and Hanjun Nakauchi,

make up part of a wider

group of tertiary students from

across New Zealand heading to

educational institutes around


They will also complete

work experience for PetroChina,

one of the country’s largest

oil and gas companies, and

likely have the opportunity to

teach English.

Andrew, 28, and Chanatip,

24, were both excited about the

opportunities the experience

could bring to their future careers.

“I’m really hoping to gain

some business relationships

over there, as well as some

personal connections,” said


“I’m looking forward to

bringing home some ideas that

I can put into practise here and

representing Wintec and New

Zealand to the best of my ability,”

said Chanatip.

Jack, 25, said he was motivated

to apply for the overall

cultural experience.

“The opportunity to experience

the culture while actually

living there is huge.”

Hanjun, 20, agreed.

“We’ve all been learning

basic Chinese but this experience

will be an opportunity to

of $410,000 (excluding land

and reflecting a high level of

alteration/renovation work in

the Auckland area).

Nationally, approximately

4900 projects are covered

ranging in value from a

$10,000 project to the single

largest cover for a $5m project.

The average contract value nationally

is $380,000 (excluding


Approximately a third of all

builders in New Zealand are

members of NZCB, and there

are NZCB member builders

nationwide. They tend to be

small to medium size building

firms that offer a full spectrum

of residential and light commercial

building services. In

order to be eligible for membership

of NZCB they must

hold formal building trade

learn the language in their environment.”

Wintec’s international director,

Jason Matangi said an

experience like this would be

invaluable to the students.

“Encouraging students to

study abroad is an important

part of our internationalisation

strategy and we’re thrilled our

students have been given this

opportunity. It will allow them

to bring back to New Zealand

a new international perspective

and global connections while

experiencing the Chinese culture


The Prime Minister’s

Scholarships for Asia are funded

by the New Zealand government

and administered by

Education New Zealand. They

were established in 2013 and

have since enabled more than

1000 New Zealand students to

experience an international education

in Asian countries.

qualifications and participate

in ongoing skills development

provided by NZCB.

“As a trade association, we

are committed to fostering best

practice. Our focus on ongoing

skills development and our

mandatory building guarantee

provide both our members and

their clients with peace of mind

as they undertake building

projects,” said Mr Florence.


Alan Neben

Ph: (07) 838 1333

Mob: 021 733 536

Email: alan@nmmedia.co.nz

Sales director

Deidre Morris

Ph: (07) 838 1333

Mob: 027 228 8442

Email: deidre@nmmedia.co.nz


Geoff Taylor

Ph: (07) 838 1333

Mob: 022 694 1595

Email: geoff@nmmedia.co.nz

Production Manager

Tania Hogg

Ph: (07) 838 1333

Email: production@nmmedia.co.nz


Please contact:

Business development manager

Jody Anderson

Ph: (07) 838 1333

Mob: 027 236 7912

Email: jody@nmmedia.co.nz

Advertising account managers

Joanne Poole

Ph: (07) 838 1333

Mob: (021) 507 991

Email: joanne@nmmedia.co.nz

Penny West

Ph: (07) 838 1333

Mob: (021) 055 5555

Email: penny@nmmedia.co.nz

Suzanne Capon

Ph: (07) 838 1333

Mob: (022) 309 9336

Email: suzanne@nmmedia.co.nz



News releases/Photos/Letters:







12 Mill Street, Hamilton PO Box 1425,

Hamilton, 3240. Ph: (07) 838 1333

Fax: (07) 838 2807 | www.nmmedia.co.nz


Corporate undertakers

Company liquidations and restructures

Kelera Nayacakalou

BMS, LLM (Honours)

021 0577198 www.liquidateit.co.nz


Contemporary NZ art works for hire

in workplaces & private homes.

FrEE consultation & installation

Consultancy services available.

Portfolio Art Hire

Janet Knighton

P 021 059 0028 E art.hire@xtra.co.nz


76 WAIKATO BUSINESS NEWS August/September 2017

Marketing and PR: get your balance right

During my 13 years of running a local

public relations (PR) agency, time and

again we’re asked to help companies

develop marketing campaigns. When I

provide our standard response: “We don’t

do marketing, we only do PR,” this is

usually met with silence on the phone or a

blank stare.

For many, it is difficult to

understand the difference

between the two

disciplines. So, I thought I’d

take the time to demystify it

for you.



1. You’ll get the best result when you implement


2. Your marketing and PR messages cannot mix.

Keep your sales and marketing messages out of

all your PR activities.

3. Remember that PR is so much more than a

media release; think about all the relationships

you need to foster and influencers you need to

reach to maintain your licence to operate.

4. PR’s influence on your bottom line can be

measured – ensure you gauge its effects just like

you would a marketing campaign.

5. It’s a rare individual who can do both excellently.

A marketing person’s KPIs are normally linked to

increased sales which means PR goals get sidelined.

Keep a clear distinction between the two


But first: “Why should you


If you are a business owner,

manager or leader, you not

only need to understand the

difference between marketing

and PR, you need to ensure

your company is implementing

a balance of both. If you

aren’t, unfortunately the reputation

of your organisation

could be on shaky ground.

So, here are four differences

between marketing and


Building sales vs building


Marketing’s ultimate goal

is to sell more. Whereas the

ultimate goal of PR is to solidify

your organisation’s reputation

to have a long-term

impact on your bottom line.

Of course, how you conduct

your marketing campaigns

will affect how your

brand is viewed by your target

audience. But PR has a much

wider audience in mind.

In PR, we analyse not only

your customers and prospects

but all the people who have a

stake in the success of your

business and who influence

its success. Then, we put together

mechanisms for developing

relationships, creating

two-way dialogues, telling

stories and encouraging onand

off-line engagement.

While marketing activities

are primarily measured

through revenue growth, PR

is measured through repeated

research that measures

aspects of your reputation

among your wider target


At its simplest, marketing

is about gaining new customers

while PR is about gaining

new fans.

Paid media vs earned and


Marketing uses paid media

(think: buying an advert),

while PR primarily uses what

we call earned and owned


‘Earned’ media is about

getting stories into news

channels, mentioned in respected

blogs and posted on

third-party, influential social

and other channels.

‘Owned’ media is about

using your website, social

channels, company newsletter,

YouTube channel and

other media that you control

to distribute your company

stories (remember, not your

sales messages!).

To complicate things,

however, the lines are certainly

blurring with PR

campaigns using more paid

media. For instance, you’ll

often see ‘sponsored’ (which



HMC Communications

means paid) news stories in

newspapers such as the NZ


Short-term vs long-term


Marketing campaigns are

normally implemented in

short-term bursts – a product

launch or special deal or a

push for increased sales.

PR tactics focus on gaining

a long-term, upward lift

in your company’s reputation.

Each PR tactic works collectively

for a sustained effect.

Of course, we implement

PR campaigns for clients that

are short-term in duration.

But these campaigns are never

done in isolation – they are

always part of a 3-5 year PR

strategy that is focused on

building reputation.

Total vs less control

With your marketing messages,

you have 100 percent

control of what you say and

how you say it. You do this

through the adverts you place

and the messages you provide

your sales team.

With PR messages, you

have much less control. If

you use media channels to tell

your news story, for instance,

journalists and editors have

complete control in the final

story they print, talk about on

the radio or show on TV.

The other reason you have

less control with PR messages

is that PR tactics always

invite a two-way dialogue.

Whether you are posting on

social media, conducting a

public meeting, inviting feedback

on a blog post or briefing

a politician one-on-one,

you never have full control of

how your message is received

or the reaction you get.

Because you never have

complete control, that’s why

it’s crucial to prepare and

plan before you start any PR

activity. An astute PR practitioner

will help you prepare

for most reactions, so you aren’t

caught off-guard as plans

play out.

There are probably a lot

more ways that marketing

differs from PR. I’d love to

hear what you think - drop me

an email to discuss: heather@




WAIKATO BUSINESS NEWS August/September 2017


International IT company thriving

in small town New Zealand

Paeora-based software development

company Adroit Creations is proving that

IT companies can thrive in a regional, rural

town rather than a big city centre.

“You don’t have to live in

a big city to have a successful

IT company and

to connect with clients around

the world,” says Adroit Creation’s

co-founder and chief

of customer experience Nic

Edmonds. “I am a strong believer

that you can be innovative

and creative anywhere.”

Founded around two years

ago, Adroit Creations develops

software for local government

organisations to enable

them to do things more efficiently

and effectively. Their

elementSERIES software

helps manage timesheets, data

and training online. Many of

Adroit’s clients are based in

Australia, with growing interest

from New Zealand councils

and organisations.

“We have chosen Paeroa

as the place to launch and

grow our business because

we believe investing in heartland

communities is the way

of the future, especially for

companies like ours,” says

Mr Edmonds.

Born and bred in Waikato,

Mr Edmonds spent time living

and working overseas before

starting Adroit Creations

in late 2014.

We are not a training

academy, but if

people are selfmotivated

and want

to find out about

what’s on offer in the

world of IT, we can


During a stint in Australia,

he saw what other IT service

providers were doing and

thought it could be done in

better, innovative and more

sustainable ways.

“I wanted to start my own

IT business and see if the

model could be different,”

says Mr Edmonds. “I could

see the potential for disrupting

the way software and

services are delivered to clients,

and I wanted to provide

a more sustainable business

model that would also serve

the community.”

It came at a time that Mr

Edmonds and his wife Donna

Haynes (Adroit’s cofounder

and development director)

were wanting to start a family.

Small town culture beckoned,

but could an international IT

company survive and thrive

in rural New Zealand?

“We looked at Auckland

and Sydney before making

our choice, but Paeroa ticked

the box for many reasons,”

says Edmonds. “Paeroa offers

a great lifestyle. The cost and

ease of living is better than a

bigger city. It’s easier to own

your own home, and renting

office space is cheaper.

We don’t get stuck in traffic

for hours – heavy traffic in

Paeroa is five minutes.”

He says living in Paeroa

has been a drawcard for employees

and new recruits. “A

big reason for setting up the

business here was providing

a good lifestyle for our kids,

and buying a large piece of

land that we could grow vegies

on,” says Mr Edmonds,

who now has two pre-school


The company has grown

from two to nine staff members,

including several overseas

recruits. One of them

was a top developer from

WeChat, a Chinese social

media application with more

than 938 million active users

– and life in Paeroa appealed.

“He wanted the job because

his three-year-old had never

played on real grass. They

wanted to replace the Beijing

smog with fresh air and a

home with a backyard,” says

Mr Edmonds.

Another staff member

recruited from Brazil – “an

amazingly talented developer”

– was also attracted by the

lifestyle opportunities of living

in rural small town New


The latest staff member

to join Adroit Creations is its

new director, Daniel Newman,

who hails from Auckland.

Mr Newman spent the

last nine years managing his

IT business, but was attracted

to Adroit due to the refreshing

approach the company

takes when building products,

engaging with clients and

supporting the community.

Mr Newman commutes daily

from Pukekohe to Paeroa –

a drive he says is easier and

quicker than his previous

commute through Auckland

to Albany.

“Living outside Auckland

or a major city is no barrier

to business, especially if you

work in a field such as IT”,

says Mr Edmonds. Although

he travels a lot for business,

Auckland International Airport

is not far away.

Investing in regional New

Zealand was important to Mr

Edmonds: a way of supporting

the local economy, providing

jobs and perhaps more

importantly, inspiration.

He says that around 43 per

cent of Hauraki residents do

not have access to the internet

at home, according to the

2013 Census. Adroit Creations

hopes to change that,

and inspire people into careers

or opportunities in the

technology sector.

Adroit recently began a

social good initiative called

the Creation Room, in partnership

with Promapp and the

Ministry of Business, Innovation

and Employment.

It has been designed as a

free community resource for

Hauraki residents interested

in exploring opportunities in

technology and creative industries,

and is set up with

computer equipment and an

internet connection.

“People can come in and

learn about coding or web

design or blogging,” says Mr

Edmonds. “If they want to

set up an online presence for

their own business, or explore

robotics or something else

tech-related, then we have a

free public space for them to

use within our professional


He cautions that the Creation

Room is not for gaming,

but is a learning and creative

space. “We are not a training

academy, but if people are

self-motivated and want to

find out about what’s on offer

in the world of IT, we can


The Creations Room is

open twice a week, Mondays

and Thursdays, from 10am to

5pm. “It doesn’t matter how

old or young people are, or

if they are new to technology

or not, they are welcome to

pop in and use the Creation

Room,” says Mr Edmonds.

“We really want to give back

to our community, and enable

them to make the most of the

opportunities the Internet can

offer. It’s our way of supporting

the district council, who

has big plans to digitise the


He hopes to inspire other

companies, particularly in the

IT sector, to replicate their

business model for the social

good of their communities.

“A company doesn’t need to

be big to be responsible to its

community and to be a good

social citizen,” says Mr Edmonds.

The philosophy flows

through to Adroit’s product

range. Their “Software as a

Service” (SaaS) products are

designed to use software and

online tools to improve people’s

lives, without high costs

or ongoing support needed.

As part of this they have developed

the ‘elementSERIES’

for local Government organisations.

These include innovative

software products such

as ‘elementTIME’, ‘element-

STAFF’ and ‘elementORG’.



When Adroit Creations

launched in late 2014 they

began working with business

advisor Peter Davey from the

Business Growth Services

team at Waikato Innovation

Park. He immediately saw the

potential, and was impressed at

the IT firm’s passion for supporting

the Hauraki region.

“My first reaction was

‘wow’,” says Mr Davey. “I

thought it was fantastic to see

a business like this starting in


Mr Davey, who lives in

nearby Waihi but who works in

Hamilton, is a strong believer

in regional businesses. He regularly

travels around Waikato

and Coromandel to meet with

entrepreneurs, and is always

impressed with innovation and

passion in small-town communities.

“I thought it was a brave

move and very forward thinking,”

says Mr Davey.

Mr Edmonds says the support

of the Business Growth

Services team has been valuable,

not only with connections

and networking but with

practical advice based on experience.

“As a small business

it can be hard – everything is

on you and it can be a lonely

road,” says Mr Edmonds.

“They were there to reassure us

that other start-ups go through

the same ups and downs, and

that we were doing well.”

Business Growth Services

is funded by the Regional

Business Partner Network

(RBPN), a central government

initiative to help build business

capability for growth. Led by

New Zealand Trade & Enterprise

and Callaghan Innovation,

the aim of the network is

to support businesses that have

high-growth aspirations and

are also export focused, technology-driven

or have innovative

products or services with

real commercial merit.

With at least one-third of

clients outside Hamilton, team

members travel once a month

to towns including Raglan,

Paeroa, Tokoroa, Thames and

Tuakau to meet with people

who have a new business idea

or product.

To date the team has engaged

with more than 1000

businesses and have helped

contribute more than $1.3 million

to the regional economy

through their support of new

businesses and products.

Mr Edmonds says meeting

with a business advisor over

coffee was handy when he

needed advice. “Bouncing off

everyday problems and having

someone there for a ‘sanity

check’ was really helpful,” he


When they had an immigration

issue with a staff member,

Business Growth Services

were able to connect them with

an immigration consultant to

work it out. “They have the

ability to tap into different

networks that we didn’t know

about and that heads off potential


Mr Davey said helping

businesses make connection

is a big part of what they do

at Business Growth Services.

“You don’t know what you

don’t know in business,” says

Mr Davey. “Often you need

someone from the outside to

open up doors for you, or to

offer a new way of looking at

things. That is what we do.”

Through Callaghan Innovation,

new businesses or people

with innovative business

ideas can access a network of

support, training and funding.

“There is an amazing depth of

capability through Callaghan

Innovation,” says Mr Davey.

“It’s not always easy to access

unless someone shows you


People interested in getting

free advice and support

for their new business idea,

product or service can contact

a Business Growth Services

business advisor on 07 857

0538 or businessgrowth@


For more information see





1. It takes hard graft. When you read a story about

a successful business it is easy to gloss over all

the hard work that has gone into it. The hard graft

doesn’t always get reported. However – although

it’s hard – it should still be enjoyable if you are


2. Accept there are some things you might have to

give up. I gave up a ridiculously good pay packet

(as an IT contractor) to start my own business.

But it’s not just about the money. It’s really cool to

be doing something that you believe in.

3. Include social responsibility as part of your

business strategy. You don’t need to be a big

company to do good things in your community.

It can help grow your business, attracting staff,

and the support of other businesses and your


78 WAIKATO BUSINESS NEWS August/September 2017

After the crash

Computers are wonderful…until they’re not.

Computers are great. Really

great. Well, really

great until they stop

working. Then they are a really

great big pain. Everything

was going well, then all of a

sudden Barbara can no longer

send email, Alan can send

emails but not receive, Mary

can’t print, and Steven’s PC

crashes to a blue screen with a

gobbledygook error message.

And, strangest of all, when

you ask any of them if they

messed with the computer just

before the problem appeared,

the answer is always “no”. So,

you do the only thing you can

and call in a tech support guy.

He fiddles around with it for a

few hours and manages to get

it all going again, and all is well

again. Well, until the next time

something goes wrong.

Have you ever wondered

how large corporations manage

this problem? How do they

keep, say, 8000 PC’s all humming

along 24/7? Do they have

a huge “PC workshop” somewhere

full of geeks who beaver

away day and night feverishly

repairing these things, trying

out "this latest driver" or "that

latest update"? Well of course

they don’t. Corporations manage

computers very differently

to home and small business users,

and they never waste any

time fixing messed up computers.

They do this by following two

simple rules:

• Rule 1: No data on the desktop

• Rule 2: A standard PC image

“No data on the desktop”

means that ALL files employees

work with are saved or synchronised

to a shared drive on

the cloud or an internal server

on the local network. Following

this vital rule means that it no

longer matters if the particular

PC a user is working on suddenly

stops. IT support simply

give him or her another one and

that user picks up from where

they left off. No data is lost because

none of it was ever stored

locally on that PC.

“A standard PC image”

means that corporations make

a standard, pre-built image

of a computer that has all the

software their employees need

(Windows, Microsoft Office,

Chrome, Adobe Reader, etc),

and then constantly re-use this

one “gold” image to transfer

onto every new (or broken) PC.

If any PC starts giving any trouble

all, they do not waste a minute

trying to fix it – they simply

blast the standard image back

onto its hard drive, overwriting

everything that was on it. No

questions asked! Because they

follow rule 1 (No data on the

desktop) they know that there is

no risk of data-loss when they


Some companies take this

one step further. When a user

logs in in the morning, if any

changes are detected on the

hard drive the computer automatically

re-images itself right

there and then, and a warning

letter is sent to the employee

(and cc’d to HR)!

So, there you have it – that’s

how the big boys do it. But

what about your average Kiwi

business – could any of this be

useful to us?

Even without the resources

of a large corporation, New

Zealand has such good internet

connectivity that the first rule is

quite easy for us to implement.

Make sure everyone in your

business is saving his/her files

to a central location. There are

many cloud-based options out

there that are cheap, secure and

reliable, such as Dropbox, One-

Drive and Google Drive. These

solutions are also easy to use.

For instance, Dropbox just clips

into file explorer and works

just like a normal drive! These

cloud-based storage options

give the added bonus that your

files are now also readily available

from your mobile phone. If

you feel you need a bit of help,

your IT support person can help

you with setting this up.

The second rule, ““A standard

PC image”, is a bit more

problematic. I can almost hear

you protesting about this. You

are saying something like

“Jon, you don't understand. My

small business does not have

an IT department capable of

managing computer images,

and furthermore one standard

image will not work for us because

just about everyone uses

different software! Peter uses

Photoshop, Bob uses MYOB,

and Marg has a special CAD


You’re absolutely right.

The “one size fits all” standard

image approach just does not

work for small businesses, but

we can adapt it to fit. Instead of

having a standard image, why

not make a complete backup

image of every single computer

in your business? These images

can either be stored on the

hard disks of each computer, or

better yet on an external drive

that is stored off-site (in case of

fire). You might also decide to

refresh these images once every

year or so to keep pace with

Windows updates and other

system/software changes you



Jon Featherstone is a director of Hamilton IT training company

Right-Click Software Training. Email jon@right-click-training.

co.nz or visit www.rightclick-training.co.nz/

may have made.

There are lots of products

out there that can do this sort

of thing, for instance Deep

Freeze, Acronis True Image,

Paragon Hard Disk Manager

15 and Macrium Reflect. Most

of these products will allow to

you perform a “bare metal recovery”,

meaning they will put

the PC back how it was before

it crashed, even if you have installed

a brand new hard drive!

Again, if you feel you need a

bit of help, your IT support person

can help you with setting

this up and including it as part

of you standard operating procedures.

A bit of disaster recovery

planning and set-up now, could

save you many hours of wasted

time and avoidable expense

further down the track.

How to ensure you hire well

Every day we have the

privilege of playing

matchmaker with great

clients and candidates throughout

Waikato and across New


There is nothing more satisfying

than making clients really

happy when we find the perfect

person for a role they are trying

to fill. Similarly, it’s wonderful

to offer someone a new job and

make their day… we can literally

hear the smiles at the end of

the phone line. However, before

we get to that happy place; there

is a lot of due diligence that

needs to take place by both parties.

The impact of just one new

employee joining your business

can be significant. With no room

for error, you need to make the

right hiring decision and choose

someone who can hit the ground

running. Many business owners

who realise they’ve made a poor

choice often find in retrospect

they skipped steps they should

have taken. Here’s our top tips

to make sure you make smart

hiring decisions.

1. Be really clear about what

role you are filling

The point of this is to ensure you

are searching for what you actually

need. You must prioritise

the skills and experience that are

essential to success on the job.

Don’t underestimate the benefit

of a job description. Not only as

an information source for your

candidates, but as a planning

tool for you as the hirer. It’s an

excellent foundation for your

hiring process. Occasionally

you may have to compromise

on your must-haves. If you’re

unrealistic in your standards or

essentials, you may end up with

a very narrow pond to fish from.

2. Do you hire for skills or


Hands down – you can teach

skills but it is significantly more

difficult to change inherent

personality and attitude (some

would say impossible!). It’s especially

critical to find people

who mesh with your culture. In

fact, it can be even more important

than formal hiring criteria.

One poor match can alter the

entire team dynamic and create

problems. Business owners will

often interview for skills but

forget about assessing personality

and fit. This is where psychometric

profiling can be extremely

helpful. Consider what

extra data will help you make

the best hiring decision. The

investment in personality and

work preference assessments

pay substantial dividends in the

long run.

3. Don’t underestimate the

value of interviewing –

more than once.

Most people tell me they know

how to interview people. However,

I would suggest that even

the most seasoned recruiters and

evaluators of talent have been

fooled in job interviews. An applicant

presents himself or herself

one way in a first meeting

and then acts in a whole different

manner after being onboarded…sound

familiar? Or perhaps

a candidate was having an off

day and didn’t live up to your

expectations – but potentially

was the best person for the job.

By spending quality time with

an applicant on several occasions

and using robust interview

questions, you and your team

can make the most accurate

assessment about a candidate's

fit. Employing a strategy of conducting

multiple interviews also

lets you obtain second or third

opinions from other colleagues

when you include them in the

decision-making process.

4. Check, check, check

Once you’ve made your hiring

decision, invest time in a

thorough reference-checking

process. It may be tempting

to skip this step altogether.

DON’T! If you really expect

to find the right person for the



job, it’s worth the extra effort

to try to obtain these insights.

These days there is a host of information

in the public domain

which is wonderful but be

careful about relying too heavily

on information found online.

Entering someone’s name

in a search engine to see what

comes up may yield inaccurate

or irrelevant information, including

facts that are illegal to

consider in a hiring decision.

Whereas validated information

such as police checks, pre-employment

medicals, financial

checks and visa checks are robust

and accurate.

Lastly, in a market that is

short of great talent, it’s tempting

to make hurried hiring decisions.

One word… RESIST!

Managing Director,Everest Group Limited, Everest Group, Creating

Exceptional Workplaces, www.everestgroup.co.nz

DeBretts dominates Taupo awards

Taupo DeBretts Spa Resort.

Taupo DeBretts Spa Resort

walked away from

the ServiceIQ Great

Lake Taupo Business Awards

with two major awards including

the top award for the

evening as well as two highly

commended awards.

The awards dinner was held

at Wairakei Resort and attracted

more than 300 of Taupo’s

business leaders covering a

Taupo DeBretts

owner Barry Kirkland.

wide range of industries and


The resort won the BNZ

Overall Business of the Year

2017 and the Strettons Excellence

in Business – Large

Business Award.

It was also highly commended

in the Quality Print

Excellence in Sustainability

and Wairakei Resort Excellence

in Leadership Awards.

In his acceptance speech,

Barry Kirkland, owner of

TDSR spoke of the 30 year

journey and recognised the

large number of business people

in the room who at some

stage had worked at or been

suppliers to the resort.

He also took a few minutes

to praise the staff and made

particular mention of the hard

work and abilities of Mirela

Petrar, operations manager.

Taupo DeBretts Spa Resort

will now compete in the finals

in two categories in the New

Zealand Tourism Award in



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80 WAIKATO BUSINESS NEWS August/September 2017




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