661 Chapel Brochure Third Draft

Welcome to the
next generation
of property
management
Gamuda Land / 661 Chapel

Indicates clickable link

Gamuda Land has hand-picked
Melbourne Real Estate as the team to
handle the leasing and Management of
661 Chapel.

Contents
04/
Introduction
06/
Our Property
Management Solution
24/
MRE Achievements
30/
The Next Step

04/ Introduction

Melbourne Real Estate
specialise in leasing and
managing new developments
• A single agent ensures that rents are up-held, maintaining the
rental yield of the development.
• Customised, detailed Project Marketing approach to 661
Chapel’s leasing campaign.
• Professional photography and cutting edge video tours.
• During the last 12 months MRE leased more than 1,470 new
apartments in the inner suburbs of Melbourne.
• Our team currently lease over 130 properties per month.
• We have 7 Business Development Managers, 2 Property
Managers, 5 Leasing Consultants and 2 Administrative Staff
dedicated to this project.
• Your property will be managed using the best technology in the
industry with the MRE Online Owner portal and MRE Mobile
Android & Apple app.
• Industry renowned reputation for success and service.
• We will ensure every potential tenant in the market is exposed
to 661 Chapel and is able to easily inspect your property.
• Extensive background checks will ensure responsible and
reliable tenants.
www.melbournerealestate.com.au
05/

06/Our Property
Management
Solution
08/Our innovative
approach to Marketing
10/MRE Make Inspecting
the Property Easier
12/MRE Online & Mobile
16/Leasing & Management
Process
23/Thinking of Selling?
Melbourne Real Estate
661 Chapel

07/

08/ Our Property Management Solution Our Innovative Approach to Marketing

Our Innovative
Approach to Marketing
MRE provide the following marketing tools free of
charge as part of our incentive package for 661
Chapel Street Investors.
HIGH IMPACT ADVERTISING
Advertising across the 8 major websites across Australia
and Internationally. MRE have purchased advertising space
in surrounding suburbs to capture out-of-area tenants and
have 144,000 registered tenants on the MRE database.
WALK THROUGH VIDEO TOURS
These innovative walk-through tours allow tenants to
inspect your apartment from the comfort of their own home,
24/7. Visit our YouTube Channel here to see our latest video
tours.
PROFESSIONAL PHOTOGRAPHY
To maximise interest. Take a look here at the incredible
photography that accompanies some of our current
listings.
www.melbournerealestate.com.au
09/

MRE make inspecting the
property easier
PRE-SETTLEMENT
MRE will have exclusive access to 661 Chapel
Apartments prior to settlement so that your
property can be leased with tenants ready to
move in after you have settled.
POST-SETTLEMENT
Daily inspections and exclusive online booking
system for tenants to choose their own time to
view your property.
1 Sample Street, BALWYN
Online Booking System
10/ Our Property Management Solution Inspecting the property

EQ Tower ‘Grand Opening’ (December 2016), more than 300 prospective
tenants in attendance.
www.melbournerealestate.com.au
11/

MRE Mobile - Home Page
12/ Our property Management Solution MRE Online

MRE Online & Mobile
With the MRE Online Owner portal and MRE Mobile
Android & Apple app you can see a list of all
your investment properties that are managed by
MRE with one log in. This includes an investment
property report on the opening page showing you a
summary of the vital statistics.
Download MRE Mobile
iTunes Store
Google Play
www.melbournerealestate.com.au
13/

1 Sample Street, BALWYN 3103
MRE Online Portal - Property
32 Fake Blvd, KEW VIC 3101
MRE Online Portal - Property - Financials
14/ Our property Management Solution MRE Online

VIEW TENANCY DETAILS
• See the lease start date
• Open a copy of the signed lease
• See the bond amount and when it was lodged
RENT
• View the current weekly rental amount
• Find out what date the rent is paid to
• See when the last rent review was, plus a detailed history of rent increases.
FINANCIALS
• Access a complete history of monthly statements
• Open copies of end of financial year statements
• View depreciation schedules
• View complete history of expenses and open copies of invoices
• Change your bank account details to allow funds to go into a new account.
INSURANCE
• See a list of the policies you have covering your property, including details of
the insurance agency, policy number Update details
• Update your personal contact details, including your street and postal
address, after hours phone number and email address
• Update your emergency contact details
• Change your preferred method of contact
• Choose how you receive statements via email or post
• Contact your property manager
DOCUMENTS
• See photos of your property
• View copies of routine inspection reports
• See when the next routine inspection is booked for
• Access copies of entry and exit condition reports and expiry/renewal date
www.melbournerealestate.com.au
15/

Our Leasing &
Management Process
EQ Tower 'Grand Opening'
16/ Our Property Management Solution Leasing & Management Process

TENANT SELECTION
Successful property management starts with selecting the right tenants.
While the rental price is critical to your investments performance, we
consider a high quality tenant on a long lease to be just as important. Our
high standards, experience and thorough approach help us to continually
select the most suitable tenants for your property.
Following a guided inspection of your property, applicants complete
a tenancy application form, inserting details of previous rental history,
employment, 100 points of identification and referees. Unlike some of
our competitors, we do not hand out keys under any circumstances, so
all prospective tenants are accompanied to the property by our staff. All
employment, rental, business and personal references are verified and
confirmed.
Ultimately, as the landlord, the final decision on accepting a tenant to
lease your property is yours. We prepare lease agreements, assist the
tenant in connecting utilities, complete a detailed condition report both
written and video and submit the relevant bond forms to the Residential
Tenancies Bond Authority.
We were proud to announce that on 14/05/2017 only 4 of our 2600+ tenants
were in arrears. This is a testament to the benefit of thorough tenant selection.
www.melbournerealestate.com.au
17/

TENANCY AGREEMENT & BOND
The tenants must sign a Residential Tenancy Agreement, setting out the specific
terms of the tenancy along with a copy of the essential terms and conditions to the
agreement. As your agent, we will sign the Residential Tenancies Agreement on your
behalf and a copy will be placed on MRE Online for you to view.
Your property manager will inspect the property and complete a comprehensive video
and written Condition Report which is signed by both parties. The video Condition
Report will be sent to you. The bond is lodged with the RTBA (Residential Tenancies
Bond Authority). This is a government authority that holds all bonds. No interest is
paid on bonds.
The maximum bond we are permitted to hold during the tenancy is the amount
equivalent to one month’s rent for properties whose rent is up to and including $350
per week. Where the rent is over $350 per week the amount of bond collected is
negotiable (normally five weeks). We consult with you at the end of the tenancy once
a final inspection and video is completed before releasing the bond to the tenant.
18/ Our Property Management Solution Leasing & Management Process

CONDITION REPORT
The Condition Report establishes the state of the property at the commencement
of the tenancy. This document, completed with a video is used as a comparison
at the end of the tenancy and is the basis on which the bond is refunded. We
provide a copy of this report to the tenants at the start of the tenancy. Tenants
have 3 working days after the commencement of the tenancy to check and
return this report.
OUR SERVICE TO YOUR TENANTS
Your tenants deserve the highest standard of care and therefore we offer
them the following;
Upon signing a lease with us, your tenants will be given a comprehensive
leasing pack. We assist the tenants in connecting all related services and
utilities. This pack includes:
• Welcome letter
• Maintenance Request Forms
• Conditions of tenancy
• Renting a Home - ‘A Guide for Tenants and
• Landlords’ - Consumer Affairs Victoria (in accordance with the
Residential Tenancies Act 1997)
• Owners Corporation standard rules and regulations
• Tenant insurance information
• Urgent repair procedure and contact list
• General tenant information
www.melbournerealestate.com.au
19/

20/ Our property Management Solution Leasing & Management Process

SECURING YOUR INCOME
Your tenants will pay their rent using a direct debit system
ensuring prompt rental payment and eradicating the issue of
tenants forgetting to pay. Moreover, if tenants miss a payment
they will incur bank fees. Any arrears are dealt with swiftly and
you are kept informed every step of the way. Your funds will be
transferred to you on the same day they clear into our account.
ONGOING SERVICE
As a landlord, your principle objective is to maximise the return
on your investment. Your property manager will keep abreast of
the rental market and will conduct regular and accurate rental
reviews of your property. Part of each inspection of your property
is a rental review which will provide you with a six monthly guide
to your properties rental value. Any suggested increases are
based on current market values, based on our knowledge of
similar properties.
www.melbournerealestate.com.au
21/

REPAIRS & MAINTENANCE
There will be times when general repairs and maintenance are required.
Items such as tap washers and door handles are the responsibility of the owner to
replace although the tenant does have a responsibility to care for and not cause
excessive wear and tear.
We will ensure the tenants are maintaining the property and will check if any
maintenance is required through tenant notification and routine inspections. This
ensures clients’ properties are well maintained and provide the maximum return on
investment, both in terms of rental revenue and capital gains.
To minimise the risk, we engage only professional trades people who carry Public
Liability Insurance. We are happy to use trades people of your choice if preferred,
provided they have similar insurance.
You will be notified of any works required or you can give us the authority to carry out
routine maintenance and repairs within the cost limit you have authorised. Minor and
major renovations can be quoted on, and supervised by us, with as much or as little
involvement by you as you wish.
ROUTINE INSPECTIONS
Routine inspections are carried out by your Property Manger three months after
every new tenancy and then six monthly intervals and a written report complete
with a video report will be provided to you after each inspection and available at
MRE Online.
This will detail the internal and external condition and presentation of the property,
the manner with which the tenants are maintaining the property, any maintenance
that may be required in the foreseeable future and our recommendations regarding
Lease Renewal and Rent Reviews.
22/ Our property Management Solution Leasing & Management Process

Thinking Of Selling?
When it comes time to think about the opportunity to sell, MRE will
provide you with an up-to-date market appraisal for your property.
Our Residential sales team are at the top of their game, and are
apartment specialists within large and new developments in the
inner suburbs of Melbourne. Our sales strategies are customised
to your needs, and we are always on call.
www.melbournerealestate.com.au
23/

24/MRE
Achievements
26/Awards
28/Testimonials
Melbourne Real Estate
661 Chapel

25/

26/ MRE Achievements Awards

Awards
2016
BRW FAST 100
76th Fastest growing company in
Australia
2015
AUSTRALIAN PROPERTY
MANAGEMENT BUSINESS OF THE
YEAR
2014
BRW FAST 100
42nd Fastest growing company in
Australia
2014
MEDIUM RESIDENTIAL AGENCY OF
THE YEAR
2014
RESIDENTIAL MARKETING AWARDS
Budget greater than $10,000
2014
AUSTRALIAN PROPERTY
MANAGEMENT BUSINESS OF THE
YEAR
2012
SMALL RESIDENTIAL AGENCY
OF THE YEAR
2012
RESIDENTIAL MARKETING AWARDS
Budget greater than $10,000
2011
RESIDENTIAL MARKETING AWARDS
Budget greater than $10,000
2008
RESIDENTIAL MARKETING AWARDS
Budget greater than $10,000
2007
RESIDENTIAL MARKETING AWARDS
Budget greater than $10,000
2006
RESIDENTIAL MARKETING AWARDS
Budget greater than $5,000
www.melbournerealestate.com.au
27/

Testimonials
“MRE provide fantastic customer service and always go
the extra mile. Their sleek iPhone app makes reviewing the
statements a breeze and I know they are only one phone call
away if I have any queries or need any assistance. I highly
recommend MRE to anyone looking for professional property
management!”
"Phenomenal service.
Awesome company and staff,
always looked after me."
"As a landlord I would certainly recommend Melbourne Real
Estate. They recently managed the re-letting of a property
and achieved an exceptional rental return in only days. They
were courteous and professional and we will certainly use
them in the future. An excellent result."
"Melbourne Real Estate has been
managing our property for several
years and we have found their service
to be exemplary."
"Having compared various others in the market, MRE totally
stands out with its costs, service and promptness. Within one
consult you will notice the quality. I highly recommend."
28/ MRE Achievements Testimonials

“MRE is a pleasure to work with! Their
amazing team is always friendly and
willing to assist. I highly recommend
their services.”
"I have had the pleasure of dealing with Melbourne Real Estate
for many years now. As a Building Management Company we liaise
closely with real estate agents on a regular basis and I have come
across none better to deal with than the team at MRE. Their friendly,
professional and knowledgeable approach is quite refreshing and
certainly provides positive outcomes for both the management
team and for the tenants and owners of MRE run apartments. I look
forward to continuing to work with them into the future. Couldn’t
recommend them highly enough."
“Fantastic real estate agency
to deal with. Experts in
everything that they do.”
“Where do I start? The experience we have had with the team at MRE
is always an above and beyond one. Nothing is ever too hard and they
all show such professionalism and passion for the industry and their
customers which is rare to find. You won’t be disappointed with the
extra mile that they always go!”
Please refer to our testimonials page here
to find 500+ client reviews.
www.melbournerealestate.com.au
29/

30/The Next Step
32/Property Management
Incentive Package
for 661 Chapel Investors
34/Development Leasing
Team
Melbourne Real Estate
661 Chapel

31/

Property Management Incentive
for 611 Chapel Investors
As part of our appointment to work with Gamuda Land
on 661 Chapel, Melbourne Real Estate has formulated
the following series of investor incentives, it begins with a
reduced management fee of 6.6% inclusive of GST.
CLIENT OFFERING
RETAIL PRICE
'661 CHAPEL ST'
INCENTIVES
Full defect inspection settlement report (video)
Initial Marketing on 8 major internet portals
Professional Photos of their individual property
plus common areas
Marketing Walk Through Video
Statement Fees (Monthly and EOFY)
EBM Landlord protection Insurance for 2 years
Smoke Detector checks valid for the first 3 years
BMT Depreciation schedule – essential to
maximise tax deductions for investors
MRE 24/7 Online Landlord Portal
TOTAL
$500
$385
$200
$99
$86
$610
$198
$770
INCLUDED
$2,848
$0
$0
$0
$0
$0
$0
$0
$0
INCLUDED
$0
32/ The Next Step Property Management Incentives

www.melbournerealestate.com.au
33/

Development
Leasing Team
STEPHEN FITZSIMON
Head of Business Development
T/ +61 3 9829 2920
M/ +61 431 759 699
E/ stephen@melbournerealestate.com.au
JASON LOW
Business Development Manager
T/ +61 3 9829 2923
M/ +61 499 847 888
E/ jason@melbournerealestate.com.au
WeChat / jasonmre
JAKE HU
Business Development Manager
T/ +61 3 9829 2907
M/ +61 499 000 225
E/ jake@melbournerealestate.com.au
WeChat / jakemre
ZAC WILSON
Development Leasing Manager
T/ +61 3 9829 2913
M/ +61 419 010 366
E/ zac@melbournerealestate.com.au
34/ The Next Step Development Leasing Team

JACK WILEY
Development Leasing Consultant
T/ +61 3 9829 2926
M/ +61 418 805 961
E/ jack@melbournerealestate.com.au
ELLA BECKINGSALE
Development Leasing Specialist
T/ +61 3 9829 2927
M/ +61 437 124 006
E/ ella@melbournerealestate.com.au
JESS FELICIA
Business Development Associate
T/ +61 3 9829 2921
M/ +61 477 555 502
E/ jfelicia@melbournerealestate.com.au
DAVID COLE
Business Development Associate
T/ +61 3 9829 2940
M/ +61 499 881 077
E/ david@melbournerealestate.com.au
www.melbournerealestate.com.au
35/

Melbourne Real Estate Pty Ltd
Level 1, 12 Yarra Street
South Yarra, Melbourne, 3141
Victoria, Australia
EQ Tower
131 A’Beckett Street, Melbourne, 3000
Victoria, Australia
Telephone +61 3 9829 2900
Facsimile +61 3 9829 2966
Follow Us:
www.melbournerealestate.com.au