Amadeus Glorious Magazine Issue 02
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
start o<br />
when we’re at<br />
t! We work on what<br />
uld do differently the next<br />
HOW WAS IT FOR YOU? THE CONSERVATIVE PARTY CONFERENCE<br />
“Simon is very conscious of the<br />
food being the best it can be and<br />
checks absolutely everything<br />
before it reaches a plate”<br />
and all vehicles went through a comprehensive<br />
search before they were allowed on site. We<br />
worked closely with the police on ensuring<br />
everything was safe and got in on time.<br />
Simon is very conscious of the food being<br />
the best it can be and checks absolutely<br />
everything before it reaches a plate.<br />
How do you get so many food orders<br />
to the plate in time?<br />
Simon doesn’t get involved until we have the<br />
final confirmations of menus, which is about ten<br />
days prior to the event, so there is no confusion<br />
when it comes to ordering the produce.<br />
Menus and number of delegates can change<br />
quite radically from the first conversation<br />
with the client to the<br />
final details.<br />
He just knows he is<br />
going to have four or five<br />
very busy days and makes<br />
sure his team are in place<br />
to cope with the demand,<br />
which includes a team of<br />
chefs who work through<br />
the night to ensure all<br />
food is prepped ready for<br />
the next day. A Head Chef<br />
is then allocated to each<br />
of the zones to work<br />
closely with the catering<br />
manager and event team.<br />
This helps with<br />
communication, as each day they<br />
know what they need and everyone<br />
is on the same page.<br />
Another element is making sure that we had<br />
enough equipment in each zone to actually serve<br />
the food. Our back of house manager did an<br />
incredible job, which included a comprehensive<br />
equipment list of everything from knives and<br />
forks to glasses for each zone and each event.<br />
Did you face any challenges<br />
during the conference?<br />
The volume of delegates,<br />
particularly on the second<br />
day, was quite high as the<br />
conference was extremely<br />
popular this year, which<br />
caused big queues at<br />
our Starbucks.<br />
It’s close to the<br />
entrance and also near the<br />
cloakroom, so it’s what<br />
people see when they get<br />
into the venue. To try<br />
to ease the queue, we<br />
decided to install a pop-up counter as close<br />
to Starbucks to sell tea and coffee and give<br />
delegates another option if they didn’t<br />
have time to wait.<br />
What were your highlights of the event?<br />
I had two actually. The first was that our<br />
Catering Operations Manager Wayne Hall,<br />
would send an email before he headed home to<br />
everyone in the team.<br />
He would talk about what had happened in<br />
the day and he gave everyone in the team fun<br />
nicknames. It can be a demanding few days, so it<br />
was great to wake up to something each morning<br />
that was light-hearted, informative and made<br />
us all laugh.<br />
The second is that we haven’t had one<br />
single complaint across every service we<br />
provided about anything related to the food.<br />
That is a fantastic testament to the whole<br />
of the ICC team.<br />
36 GLORIOUS