25.09.2017 Views

Amadeus Glorious Magazine Issue 02

Create successful ePaper yourself

Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.

start o<br />

when we’re at<br />

t! We work on what<br />

uld do differently the next<br />

HOW WAS IT FOR YOU? THE CONSERVATIVE PARTY CONFERENCE<br />

“Simon is very conscious of the<br />

food being the best it can be and<br />

checks absolutely everything<br />

before it reaches a plate”<br />

and all vehicles went through a comprehensive<br />

search before they were allowed on site. We<br />

worked closely with the police on ensuring<br />

everything was safe and got in on time.<br />

Simon is very conscious of the food being<br />

the best it can be and checks absolutely<br />

everything before it reaches a plate.<br />

How do you get so many food orders<br />

to the plate in time?<br />

Simon doesn’t get involved until we have the<br />

final confirmations of menus, which is about ten<br />

days prior to the event, so there is no confusion<br />

when it comes to ordering the produce.<br />

Menus and number of delegates can change<br />

quite radically from the first conversation<br />

with the client to the<br />

final details.<br />

He just knows he is<br />

going to have four or five<br />

very busy days and makes<br />

sure his team are in place<br />

to cope with the demand,<br />

which includes a team of<br />

chefs who work through<br />

the night to ensure all<br />

food is prepped ready for<br />

the next day. A Head Chef<br />

is then allocated to each<br />

of the zones to work<br />

closely with the catering<br />

manager and event team.<br />

This helps with<br />

communication, as each day they<br />

know what they need and everyone<br />

is on the same page.<br />

Another element is making sure that we had<br />

enough equipment in each zone to actually serve<br />

the food. Our back of house manager did an<br />

incredible job, which included a comprehensive<br />

equipment list of everything from knives and<br />

forks to glasses for each zone and each event.<br />

Did you face any challenges<br />

during the conference?<br />

The volume of delegates,<br />

particularly on the second<br />

day, was quite high as the<br />

conference was extremely<br />

popular this year, which<br />

caused big queues at<br />

our Starbucks.<br />

It’s close to the<br />

entrance and also near the<br />

cloakroom, so it’s what<br />

people see when they get<br />

into the venue. To try<br />

to ease the queue, we<br />

decided to install a pop-up counter as close<br />

to Starbucks to sell tea and coffee and give<br />

delegates another option if they didn’t<br />

have time to wait.<br />

What were your highlights of the event?<br />

I had two actually. The first was that our<br />

Catering Operations Manager Wayne Hall,<br />

would send an email before he headed home to<br />

everyone in the team.<br />

He would talk about what had happened in<br />

the day and he gave everyone in the team fun<br />

nicknames. It can be a demanding few days, so it<br />

was great to wake up to something each morning<br />

that was light-hearted, informative and made<br />

us all laugh.<br />

The second is that we haven’t had one<br />

single complaint across every service we<br />

provided about anything related to the food.<br />

That is a fantastic testament to the whole<br />

of the ICC team.<br />

36 GLORIOUS

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!