Amadeus Glorious Magazine Issue 04

MEET THE MANAGERS THE TEAM
BEN CAMPBELL, GENERAL
MANAGER FOR AMADEUS AT
BELFAST CASTLE, BELFAST ZOO,
THE STABLES COFFEE SHOP
AND MALONE HOUSE
tells Glorious what his typical day entails
The second major win for Amadeus in
Northern Ireland sees Ben and his team
manage the catering for a number of
Belfast’s most popular visitor attractions.
In particular, Belfast Zoo is one of Northern
Ireland’s oldest and most popular visitor
attractions with the 55-acre site home to
116 species. Here, Glorious talks to Ben
about his recipe to success.
What does your day-to-day consist of?
My day begins at 7am touring my venues
one by one and setting daily objectives.
Around 10am I’ll catch up on emails before
heading off to client meetings at various
venues. Every day at 5pm I also catch up with
all the managers at each venue location to
talk through any issues and look ahead to
the following days. On event nights, I’ll be on
hand to make sure everything is delivered
to plan.
What is the biggest strategy that you
have implemented as GM?
In the short time I’ve been here, I have
looked to change the management structure
and reporting lines in order to allow
each venue’s catering operation to run as
smoothly as possible. I have also moved to
a central production kitchen model based
out of Belfast Castle serving all of the events
business which has had a dramatic effect on
resource and efficiency.
What does the future of Amadeus look
like to you?
Looking to the future, I hope to grow our
event and retail sales by 60% across all the
four venues.
What is the best event you’ve worked
on at Amadeus?
One of the biggest events we have on
our radar this summer is Rose Week –
a celebration of the spectacular rose
garden at Sir Thomas and Lady Dixon Park
in July. Amadeus provides retail and
hospitality catering, which requires detailed
planning to ensure that we execute this to
the highest standard.
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