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CONTROLLING IN HOSPITALITY INDUSTRY
25
CONTROLLING
THE BENEFIT OF USALI REPORTS
Reporting system in a hospitality company
CONTENT
The key points
Controlling is the most valuable support for operations managers. It comprises of
setting standards, measuring performance, comparing actual performance with
benchmarks, analysing and understanding deviations, and taking corrective actions.
Uniform System of Accounts for the Lodging Industry (USALI), now in its 11th edition,
is helping Hospitality Managers to monitor their performance in an easy to use
way and compare operations of their own properties against benchmarks.
So stop making mistakes! See how new challenges can be met head-on working
with the USALI reporting system.
n What is controlling in a hospitality
company and for whom is it
relevant?
n Subsystems of controlling
and controlling in the modern
organizsation
n The roles and responsibilities of
Hotel Operational Controllers
n USALI: reporting areas and
standard reporting forms
n Rules and Standard Operating
Procedures for creating reports
n Key Performance Indicators for the
hotel business as a management
tool
TRAINER
Sanja Čižmar, PhD – HD Consulting
TARGET AUDIENCE
Owners, Senior Management / Directors, Finance and Controlling Directors
/ Managers, Controlling Department Manager and Employees, Operation
Directors, Hotel General Managers and their Assistants, Department heads
DURATION OF THE PROGRAM 1 Day
MAX. NUMBER OF PARTICIPANTS 15
LANGUAGE CROATIAN OR ENGLISH
BASIC
ADVANCED