QHA Review - September 2017

queensland hoTELS association
S e p t e m b e r 2 0 1 7 e d i t i o n
OUTBACK
ICON
50,000 PEOPLE HEAD TO BIRDSVILLE EVERY
YEAR... AND WITH GOOD REASON
INSIGHTS:
SANDSTONE POINT HOTEL
AND FINN McCOOL’S
COMPASS:
GOONDIWINDI, HUB OF
THE MACINTYRE VALLEY
Q&A:
KILLARA DISTILLERY’S
KRISTY BOOTH

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With the team from The Royal Hotel, Gympie
SPRING IS HERE
THE QHA SALUTE YOU FOR
MAKING YOUR INDUSTRY,
YOUR ASSOCIATION AND
STATE AN EVEN BETTER
PLACE TO LIVE
Queensland is gearing up another tremendous period of celebrations right
across this great state. At QHA it is “Awards Season” as we welcome
the announcement of our finalists for the QHA Awards for Excellence in
preparation for presenting these Awards on the 4th of October. As always,
we and the judges were simply floored with the level that the Queensland
Hotel and Accommodation sector continues to improve their offering,
meeting the demands of their communities and markets.
In this edition of QHA Review we have showcased the old and the new.
No other word can describe the Birdsville Hotel apart from iconic. This pub
has graced the cover of many QHA publications over the years and remains
one of our much treasured members. Like Mt Isa’s Rodeo, the Amateurs in
Cairns, BIGSOUND in Fortitude Valley, Hamilton Island Race Week and every
festival in between, the Birdsville races typifies what is wonderful about the
Queensland Industry. It is enduring, engaging and relies upon the local QHA
members to provide Queensland hospitality.
So to all of our Finalists this year, and particularly those that don’t “get the
chocolates” this time around, all at the QHA salute you for making your
industry, your Association and state an even better place to live.
BERNIE HOGAN
QHA CHIEF EXECUTIVE/EDITOR
QHA REVIEW | 03

3 EDITOR’S LETTER
5 CONTRIBUTORS
September 2017 edition
QHA
Level 14, 270 Adelaide Street
Brisbane, Queensland 4000
GPO Box 343
Brisbane, Queensland 4001
Phone: 07 3221 6999
1800 177 594
Fax: 07 3221 6649
Web: www.qha.org.au
Email: info@qha.org.au
Office Hours
8.30am – 5.00pm Monday to Friday
Associate Editor
Mr Ben Weston
Email: bweston@qha.org.au
President
Mr Tom McGuire
Senior Vice President
Mr Richard Deery
Vice Presidents
Mr Scott Armstrong
Mr John Douglas
Mr Brad Fitzgibbons
Secretary/Treasurer
Mr Tony Condon
Trustees
Mr Will Cordwell
Mr Peter Britain
Chief Executive and Editor
Mr Bernie Hogan
www.qha.org.au
6 NEWS
14 LATEST & GREATEST
18 FEATURE:
BIRDSVILLE HOTEL
32 INSIGHTS:
FINN McCOOL’S,
SANDSTONE POINT HOTEL
42 COMPASS:
GOONDIWINDI,
FINE COTTON AND GOOD HOTELS
46 ACCOMMODATION
48 FOCUS:
AUSWORLD FURNITURE
54 Q&A:
KILLARADISTILLERYOWNEROPERATOR,
KRISTY BOOTH
58 TOP DROP
62 TRADE DIRECTORY
64 PARTNERS & CORPORATE MEMBERS
QHA REVIEW | 4
QHA REVIEW is published by the Queensland
Hotels Association ABN 54 878 166 941.
All information is correct at time of going to press.
The publishers cannot accept responsibility for
errors in articles or advertisements, or unsolicited
manuscripts, photographs or illustrations.
The opinions and words of the authors do not
necessarily represent those of the publisher. All
rights reserved. Reproduction in part or whole is
strictly prohibited without prior permission.
ADVERTISE
For more information on advertising in
QHA REVIEW contact
David Swan: 0401 345 201
dave@horseandwater.com.au

DAMIAN STEELE
QHA Industry
Engagement
Manager
A hospitality industry
professional with over
30 years’ experience
in liquor, gaming and
operations. Damian
has a strong focus
on compliance and
legislation.
ROSS TIMS
QHA Training and
Safety Manager
Ross manages the
development and
delivery of industry
related training courses
and the provision of
workplace health and
safety services to
QHA member hotels
and other hospitality
venues.
PAUL ST JOHN-WOOD
Membership Officer
Paul is the face of the
Association to many
QHA members as he
travels the length and
breadth of the state
visiting, advising and
assisting publicans.
JUDY HILL
QHA Accommodation
Division Manager
As professional
advocate for the
accommodation sector
of the hotel industry,
Judy advises and
represents members
on matters including
tourism legislation,
marketing strategy,
risk management and
airline regulation.
JASON SAMMON
QHA Employment
Relations Officer
Jason has a keen
interest in employment
relations and assisting
hospitality employers
with their staffing
queries. Jason also
has several years of
experience working
in a small business
environment.
THE HON YVETTE D’ATH
Attorney-General and
Minister for Justice
and Minister for
Training and Skills
Yvette D’Ath is a
Labor member of the
Legislative Assembly
of Queensland
representing the seat of
Redcliffe.
MIKE SARQUIS
Executive Director of
Liquor and Gaming
Regulation
Mike’s responsibilities
include managing the
gaming and liquor
regulatory licensing and
compliance regimes,
and implementing the
responsible gambling
strategy and harm
minimisation programs.
NICK BAINBRIGGE
State Manager (Qld)
Aristocrat
Nick has a proven
history in wholesale
liquor, electronic
gaming, and hotel and
restaurant operation.
He now heads up the
state team for one
of Australia’s leading
manufacturers of
gaming machines.
BRENDAN O’FARRELL
Chief Executive
Officer, Intrust Super
Brendan is responsible
for overall management
of the fund and
providing advice to the
board of directors. He
passionately believes
education is critical in
super due to the everchanging
nature of the
industry.
CURT SCHATZ
Managing Partner,
Mullins Lawyers
With over 30 years’
experience in property,
liquor and gaming law,
Curt is recognised
as a leader in this
field. He advises
pub, club, nightclub,
restaurant, resort and
accommodation venue
owners and operators.
JEREMY WICHT
Director Hanrick
Curran Chartered
Accountants
Jeremy is a business
advisory director. His
background includes a
stint at ALH as group
analyst performing
detailed business
analysis, budgeting
and capex, and profit
optimisation.
JOHN ROZENTALS
Wine Writer
John Rozentals is a
freelance writer who
has penned travel, food
and wine articles for
a range of Australian
newspapers and
websites including our
very own QHA Review.
QHA REVIEW | 05

NEWS
CRAFTED SEASCAPE WINS MASTER
BUILDERS AWARD
QHA REVIEW | 06
JBM Projects recently won a Master Builders (Gold
Coast region) Housing and Construction Award for best
“Commercial Building up to $5 Million” for its fitout of
the Seascape Restaurant in the Soul Boardwalk,
Surfers Paradise.
Director Jason McRostie said the project was
completed within 16 weeks and required high level
craftsmanship to perfect the illuminated reef wall that
is a feature of the restaurant.
“We are really proud of the finished product and how
it demonstrates the quality of what our team can
produce,” he said.
Seascape Restaurant Co-owner Fouad Eid said JBM
Projects delivered a restaurant fitout that matched their
vision and focus on excellence.
“JBM Projects’ attention to detail and collaborative
approach in resolving design details and challenging onsite
complexities was unwavering. We are very pleased
with the end result.”
JBM Projects has extensive experience in architectural
joinery, manufacture and installation specialising in
shop-fitting and commercial fitouts.
“JBM PROJECTS’ ATTENTION TO DETAIL AND
COLLABORATIVE APPROACH IN RESOLVING
DESIGN DETAILS AND CHALLENGING ON-SITE
COMPLEXITIES WAS UNWAVERING. WE ARE VERY
PLEASED WITH THE END RESULT.”

NEWS
LION UNVEILS MAJOR LAUNCH OF IRON JACK
Lion recently revealed a new trademark – Legendary
Brewing Co. – with its first beer, IRON JACK, hitting
liquor retailers and pubs across the country on
4 September.
IRON JACK is said to be a mid-strength, modern
Australian lager inspired by traditional values such as
loyalty, strength, integrity, simplicity and camaraderie.
Lion Brand Director, Jack Mesley, said IRON JACK
would celebrate these values, along with the forgotten
art of storytelling.
“We saw a great opportunity to create a storytelling
brand that took inspiration from, and celebrated, our
country and its many characters. Spinning a yarn
is a great Australian past time, it’s engrained in our
culture,” said Mesley.
The story of IRON JACK is inspired by tales of
legendary, Australian outdoorsmen who have built their
reputation on conquests in the wild and telling a tall
tale around a warm camp fire with a cold beer.
“We know drinkers want to buy brands that resonate
with their own values or inspire them in some way. We
want to encourage Aussie men to get out and explore
the great outdoors, have an adventure and create
stories that will build their own personal legend,”
said Mesley.
Just one of the ways IRON JACK will do this is by
putting the latitude and longitude coordinates under
the bottle tops for 100 remote camping, fishing and
4WD-ing locations in the country — as well as some
classic Aussie pubs for good measure. It’s up to
people to get out there and find them.
“IRON JACK is the first chapter of The Legendary
Brewing Co, a trademark that was created to celebrate
Australian culture and the sharing of stories over a
beer. As brewers, we’ve also had some legendary
stories told from some of the best known breweries
around — Castlemaine, Tooheys, Boag’s, West End
and Swan. We hope there are many more chapters to
come,” said Mesley.
The beer will be available in 330ml bottles, 375ml cans
and on tap widely throughout Australia.
In support of his loyal best mate, IRON JACK will
give back and will also be partnering with charitable
organisations to help working dogs right across
the country.
QHA REVIEW | 07

NEWS
KENO’S NEW KWIKPIK GIVES CUSTOMERS A
SIMPLER, MORE EXCITING WAY TO PLAY
QHA REVIEW | 08
Keno has launched an exciting new way to play Keno
Classic in Queensland, making it simpler than ever for
hotel customers to play and, most importantly, giving
them more chances to win on their favourite pub game.
Since 28 August, the brand new Kwikpik has been
available in all Keno hotels across Queensland.
With new Kwikpik, there’s no need for customers to
pick numbers, they can simply grab a ticket, sit back,
relax, and watch the Keno game screen.
The revamped Kwikpik gives players more chances
to win on a single ticket through offering multiple
combinations of randomly selected numbers in a single
or multiple game selection.
While appealing to a wide audience, Kwikpik aims to
reinvigorate infrequent or new Keno players by driving
the key message ‘easier than ever’.
Keno’s Queensland Sales Manager, Brian Laws,
explained that new Kwikpik provides an easy random
selection entry to the Keno draw with a higher
chance to win a prize, without having to purchase
multiple tickets.
“The new Kwikpik’s combination random number
selection feature makes playing Keno so simple,
and even more exciting to play because it provides
customers with more chances of winning on a single
game,” Laws said.
“Customers can easily try the new Kwikpik without
making any changes to their playing behaviour.
“It’s just a really simple way to play Keno, especially for
customers who haven’t played before or haven’t played
in a while.”
Customers can still play in the same way as they have
always played Kwikpik in Keno Classic – by simply
purchasing their ticket using the Keno Touch machine or
asking for a Kwikpik ticket at the cashier.
On the Keno Touch, there are six pre-packaged
Kwikpiks. Customers’ numbers are auto-selected,
meaning less time at the terminal and more time playing.
“Kwikpik is just another example of Keno providing the
best in products and innovation to make playing the
game that customers love even more fun,” Laws said.
Hotel venues will have point of sale marketing collateral
and 15 second KDS ads in between games to alert their
customers to the new Kwikpik.
For more information about Keno Kwikpik, head to
keno.com.au or contact your Keno Sales Executive.

NEWS
A GREAT DAY ON
THE GREEN
Photo courtesy of Ausworld - Casino Stools
PUBS DOING THEIR
BIT TO BUST MONEY
LAUNDERERS
Australia’s financial intelligence agency AUSTRAC is
pleased to report a 37% increase in the number of
pubs and clubs submitting “suspicious matter reports”
since the agency provided some tips to help venues
protect themselves against money laundering.
AUSTRAC’s information and advice to over 150
venue licensees across Australia came in the form
of fact sheets produced last year that outlined some
important facts about money laundering through
gaming machines.
The agency said suspicious matter reports submitted
by businesses such as pubs and clubs are highly
valuable and support its law enforcement partners to
identify and take action against a range of offences,
including drug dealing/trafficking and tax evasion.
The anti-money laundering fact sheets are available at
www.austrac.gov.au (Search keywords: pubs clubs
fact sheets).
For further assistance please call the AUSTRAC
Contact Centre on 1300 021 037.
The IGT & QHA Corporate Golf Day was held
at RACV Royal Pines Resort on 5 September.
Some 148 players enjoyed the sunshine and the
challenging course, which is the home of the
Australian PGA Championship. Special thanks
must go to the team at RACV Royal Pines for their
outstanding hospitality.
Congratulations to the team from Porter’s Plainland
Hotel (Michael Porter, James McKay, Russell
Bauchman and Mark Bentley) who shot an
impressive net score of 54.
The QHA Corporate Golf Days would not happen
without the generous support of the Association’s
partners and sponsors who provide prize and
product donations, in particular major sponsors for
the day IGT.
Results
1st Porter’s Plainland Hotel
2nd Green Finance
3rd GT Team 1
The winners – QHA Chief Executive Bernie Hogan
presents the cup to the team from the Porters
Plainland Hotel.
QHA REVIEW | 09

NEWS
KENO 20 YEAR ANNIVERSARY MARKED BY
ANOTHER $1 MILLION HOTEL JACKPOT
QUEENSLAND HOTEL, THE REDCLIFFE TAVERN,
HAS GIVEN AWAY YET ANOTHER $1 MILLION KENO
JACKPOT — THE THIRD TO BE WON DURING
KENO’S 20TH ANNIVERSARY CELEBRATIONS
ACROSS THE STATE.
QHA REVIEW | 10
A 61 year-old labourer from Redcliffe won the
$1.14 million jackpot on 5 August, following hot on
the heels of the Wattle Hotel jackpot that saw 37
year-old community carer, Jontel, and her 39 year-old
concreter husband, Mark, from Upper Coomera win a
$1 million jackpot.
Keno’s latest millionaire says he can now live out
his lifelong dreams of becoming a home owner and
traveling the country thanks to his $1,144,248
cash prize.
“It’s changed my life. One day you’re a battler, the next,
you’re a millionaire,” the elated winner said.
The jackpot marks two decades since Keno first
became available to venues in Queensland. In
1997, the first statewide Keno game was drawn at
Jupiter’s Casino, with numbers drawn manually under
government supervision.
The popular game quickly developed a strong customer
base and, 20 years later, Keno continues to grow and is
now played in 720 hotels across the state.
Since 1997, Queensland customers have shared in over
$4.9 billion in prizemoney.
Queensland Keno sales manager Brian Laws says the
recent rebrand, along with new products and better
jackpots, ensures Keno remains great value for hotel
patrons in the state.
“For a small outlay, customers can have more chances
to win large prizes, with more players becoming
millionaires each year,” he said.
“Queensland customers can also look forward to new
ways to win, as the Keno team prepares to introduce
fresh products this year.”
At the start of 2017, Queensland began pooling
jackpots with New South Wales, Victoria and the ACT,
offering customers bigger wins, more often.
And while customers are enjoying more big wins, both
hotels and the community benefit from the success
of Keno too, with profits returned to the community
through in-venue commissions and contributions to
the State Government of approximately $20 million
each year.
For more information about upcoming Keno products
and promotions, head to kenochampionsleague.com.au
or contact your Keno Sales Executive.

Introducing
Foxtel Music
Now there’s a new way to generate a great
atmosphere at your venue: Foxtel Music.
Whether you’re looking for the visual
impact of video or the power of audio,
with Foxtel Music, you’ll always hit the
right notes with your customers.
• Extensive library of regularly
updated commercial music
• Use expertly curated playlists
or customise your own
• Advertise venue promotions
through audio/video messaging
• No PPCA licence required
foxtelmusic.com.au
1300 134 194
Powered by
Some features require internet. Data charges may apply. Foxtel marks are used under licence
by Foxtel Management Pty Limited ACN 068 671 938, 5 Thomas Holt Drive, North Ryde, NSW 2113. BUS0114

you’re invited
TO A PRESENTATION EVENING
AS WE SHOWCASE THE TALENT AND INNOVATION
OF THE QUEENSLAND HOTEL INDUSTRY
WITH THE 2017 QHA AWARDS FOR EXCELLENCE
join us
WEDNESDAY 4 OCTOBER 2017
BRISBANE CONVENTION & EXHIBITION CENTRE
TICKETS ON SALE NOW
VIA WWW.QHA.ORG.AU OR VIA 3221 6999
æ…

NEWS
COCKTAILS ON TAP
In many parts of Queensland the cocktail culture is
taking off. This is great news if your hotel is geared
to catering for such demand as there is usually a
healthy margin in cocktails. In hotels that enjoy a large
patronage however, staff may struggle to balance the
delivery of high quality cocktails in large volumes in a
timely fashion.
Let us consider an expresso martini as a case in point.
Whilst your bartender/s is shaking away the queue
at the bar is growing like Pinocchio’s nose. You may
have tried to address the problem by automating the
process only to be let down by sub-par
kegging systems.
Enter Onyx who within their “lab” have created what
they describe as, “mixology-grade cocktails, with
meticulous production techniques that can be poured
from the tap in seven seconds.”
The Onyx WD514 is a custom built Espresso Martini
keg system that reportedly delivers flawless synergy
between the coffee, spirit and nitro infusion. The
system also incorporates a personal installation
strategy and bespoke how-to materials for staff.
Interestingly, Onyx recently became the most awarded
coffee spirits company for 2017, with prizes at the
International Wine and Spirits Competition, San
Francisco World Spirits Competition and the Australian
Distilled Spirits Awards. These came across a suite of
four different products. To find out more visit: www.
onyxcoffeespirits.com.
q u e e n s l a n d h o T E L S a s s o c i a t i o n
a p r i l 2 0 1 7 e d i t i o n
BOWEN
THERAPY
ALL FOR ONE:
PAYNTER DIXON'S ONE-STOP-SHOP
TURNKEY CLIENT SOLUTIONS
KEEN TO BE FEATURED IN
RESERVED SEATING:
THE NEW INCHCOLM HOTEL'S
RESTAURANT PROVES POPULAR
q u e e n s l a n d h o T E L S a s s o c i a t i o n
m a g a z i n e
befitting
the
crown
THE REBIRTH
OF ROMA’S
ROYAL HOTEL
THE RESILIENT CHARM
OF THE GRAND VIEW
HOTEL IN BOWEN
DALBY DELIGHTS:
AN INSIGHT INTO THE RURAL HUB
OF THE DARLING DOWNS
TOUGH GOING:
RUNNING A RESORT ON A TINY
TROPICAL ISLAND
q u e e n s l a n d h o T E L S a s s o c i a t i o n
M A Y 2 0 1 7 e d i t i o n
WINNING INSIGHTS:
RYDGES SOUTH BANK AND
THE CAXTON HOTEL
QHA_April_Cover.indd 1 7/04/2017 7:24 PM
Ask for our
PORT DOUGLAS:
WE VISIT SOME QHA MEMBERS
2 0 1 7 / 1 8 m e d i a G U I D E
Detailing our planned editorial showcases for the year ahead.
IN PARADISE
All queries, be it in relation to editorial, advertising,
production or distribution can be directed to
Dave Swan 0401 345 201 or dave@horseandwater.com.au

LATEST & GREATEST
1.
IN THE SPIRIT OF THINGS
QHA REVIEW | 14
1: THE BOILERMAN BAR IN HAMBURG
Germany serves the finest of fine Highballs, American
Whiskey and a small selection of beer. It also has one
of the most awesome wall murals we have ever seen.
2+3: THE SHUSTOV BRANDY BAR IN ODESSA
Ukraine created by Denis Belenko Design Band is
something quite extraordinary. Walls made from
barrels, celling made from some 20,000 brandy bottles
and table tops made of oak.
Images by Pavel Babienko.
4: ARCHIE ROSE
Archie Rose’s boutique custom-made distillery
just 5km south of the Sydney CBD is perfectly
complemented by an industrial-chic bar adjoined to
it where you can pull up a seat, talk shop with their
bartenders and savour their magnificent spirits.
www.archierose.com.au
5+6: DENVER & LIELY’S
Denver & Liely’s hand-blown Whisky Glass combines
the benefits of taste and smell associated with a
traditional Whisky snifter with the versatility and style of
a classic tumbler.
The wide base maximises the surface area of a
standard measure, funnelling the aromas through the
tapered body to the optimally sized opening. This
reveals the Whisky’s full character.
Their hand-blown Gin Glass is optimised for all your
favourite cocktails such as G&T’s, Martinis, and
Negronis, as well as beautiful sipping gins with a
block of ice. The carefully considered shape funnels
and concentrates aromas to its opening, therefore
enhancing the taste of the drink. To hone the form and
function of the glass Denver & Liely worked closely
with some of the best gin producers in Australia
including West Winds, Four Pillars, and Distillery
Botanica. During development of the glass they also
implemented feedback from famed bartenders such as
Dave Kerr, Kyle Ford, and Tim Harris.
www.denverandliely.com

2.
3.
4.
5.
WITH CRAFT DISTILLERIES ON THE RISE WE
THOUGHT WE WOULD CELEBRATE SOME VERY
UNIQUE BARS AND WAYS TO ENJOY YOUR
SPIRIT OF CHOICE.
6.
QHA REVIEW | 15

AWAKEN YOUR SENSES WITH
A TOUCH OF SIMPLICITY. A TOUCH OF CHARACTER.
PASSION OF FRANCE.
Awarded Double Gold Medal at the CWSA Awards 2016,
Maison Castel wines are simple, stunning and exquisite
to taste. Think luscious red fruits and citrus!
LEAVE AN IMPRESSION.
FRENCH LUXURY AT ITS FINEST.
Fruity, fresh and crisp - A fine sparkling Blanc de Blancs
produced in France. Intense and beautifully perfumed,
this elegant Blanc de Blancs is led by an exotic bouquet
of fruits. Perfectly balanced, with a refreshing finish.
INTRODUCING THE NEWEST ADDITIONS TO THE KOLLARAS PORTFOLIO
As always, all products offer above-industry margins. For price details, serving suggestions or to
place your order, contact your dedicated representative on 1300 KOLLARAS. Alternatively, products
are available on the ALM portal. Complimentary POS available for all brands.

ENJOY GERMANY’S
NO. 1 PREMIUM PILS
KROMBACHER PILS IS A
SHINING EXAMPLE OF
THE ART OF BREWING.
Krombacher use only the
best ingredients, including
quality certified hops and pure
Felsquellwasser® to create
the number 1 selling premium
beer brand in Germany.
Also available in
Wheat, dark &
Non-alcoholic
Participate in
our Krombacher
gift-withpurchase
glass
campaign.
Contact us for
details.

FEATURE
ONE FOR THE
BUCKET LIST
THE great Australian outback is the heart and
soul of this country and it’s where people talk of a
spirit that captivates them like no other. Perhaps
it’s the vast open space where no
multi-level buildings can interrupt the views out
over the horizon. It could be the rich red colour
of the earth that represents the heart of Australia
or it could simply be the visual splendour of
stars at night.
For Birdsville Hotel General Manager, Jo Fort,
“It’s getting away from it all, or rather the
perception of getting away from it all. It’s a big
adventure beyond the far horizon… you’re getting
back to the essence of what life is all about.”
It’s this sense of escape, spirit and curiosity
that draws many visitors to Birdsville located
in far south-west Queensland, 14 kilometres
north of the South Australian border and 1600
kilometres west of Brisbane. The remote town
nestled between the Simpson Desert and Sturt’s
Stoney Desert, has one of Australia’s most iconic
outback pubs, the Birdsville Hotel.
Although Birdsville’s population is about 140, it attracts
an estimated 50,000 visitors each year thanks to its
various events, however the main attraction is the
hotel which was first established in 1884. Back then,
buildings were constructed of sandstone as there was
no local timber in town and it’s isolation meant few
materials were imported.
This style of construction spread throughout central
Australia in the late 19th century as it was effective at
withstanding the extreme temperatures of the outback.
The Birdsville Hotel owners would soon discover it was
also effective at withstanding cyclones and fires.
QHA REVIEW | 18

FEATURE
QHA REVIEW | 19

FEATURE
QHA REVIEW | 20
In 1905, a cyclone is said to have destroyed all the
structures of the hotel other than those built by stone
and in 1964 the south-east corner of the building
collapsed as a result of another cyclone while the
front bar was destroyed by fire. Despite this, Birdsville
Hotel still stands strong and is a testament to the
design and function of 19th century far-western
Queensland construction.
Years later, in 1979 the Birdsville Hotel suffered yet
another fire and this time the devastated building was
put on the market for sale. A second-hand dealer by
the name of John caught wind of the sale and together
with three mates asked Kym Fort, a builder, to join in
partnership to buy the pub.
“Kym was one of a syndicate of Adelaide businessman
who bought the hotel as a burnt out ruin in 1979,” wife
Jo explained.
“He had never travelled to the outback and had never
been on a small plane, and suddenly he found himself
in Birdsville looking at a ruin. Kym was was one of the
group of men who bought the hotel ‘sight unseen’ and
he landed to see a big job.
“There was cyclone netting wire across the front of the
hotel which was for the local safety. It was pretty badly
damaged and it was essentially a shell,” Jo said.
“BIT BY BIT KYM AND OTHERS REBUILT THE
HOTEL, THEY STARTED WITH THE FRONT BAR, THEN
THEY WENT ON TO REBUILD THE KITCHEN AND TO
RESTORE THE DINING ROOMS AND ON TO BUILD
WHAT WE NOW CALL THE GREEN LIZARD BAR.”
Ensuring the Birdsville Hotel was not going to
be known as the pub with no beer, they made a
makeshift bar and had a small domestic fridge.
“Bit by bit Kym and others rebuilt the hotel, they
started with the front bar, then they went on to rebuild
the kitchen and to restore the dining rooms and on to
build what we now call the Green Lizard Bar.”
While making the additions and changes to the
building over the years, owners Kym Fort and David
Brook have been mindful to keep the character of the
iconic building.
“The sandstone building that remains the foundations,
was of the pub that was built in 1884, and since 1980

FEATURE
QHA REVIEW | 21

FEATURE
“THEY’RE ALL CLICHE CATCHPHRASES I KNOW, BUT
IT IS THAT. I CAN’T TELL YOU THE NUMBER OF TIMES
I’VE BEEN IN BIRDSVILLE AND A VISITOR WILL
OPEN THE DOOR, LOOK UP AND AROUND AND SAY
‘I’VE ALWAYS WANTED TO VISIT THE BIRDSVILLE
HOTEL’, WALK STRAIGHT OVER TO THE BAR AND
ORDER A BEER.
QHA REVIEW | 22
when Kym and David bought the hotel, those two men
have seen a staged redevelopment and renovation that
was designed to modernise the hotel, but at all times
they sensed the importance to keep the building’s
unique character and that feeling and sense that if
you’ve made it to the outback, you’ve had a beer in
front of the Birdsville Hotel,” Jo said.
“They’re all cliche catchphrases I know, but it is that. I
can’t tell you the number of times I’ve been in Birdsville
and a visitor will open the door, look up and around
and say ‘I’ve always wanted to visit the Birdsville
Hotel’, walk straight over to the bar and order a beer.”
Jo said patrons of the Hotel more often than not will
draw in a big breath once inside the pub and look
around at the hotel at what they have travelled so far
to get to.
“It doesn’t really matter if your mode of transport is a
learjet or if you’ve driven in your 4WD, you’ve had to
think about that journey and you’ve certainly travelled
four or five hours since the last stop.
“So it really doesn’t matter how you’ve reached
Birdsville, it’s taken a little bit of time and effort, and
I think is what makes the Birdsville Hotel unique and
special. None of us can actually put our finger on the
reason why they’ve come, they’ve just always wanted
to do it.”
Jo said for customers visiting Birdsville it’s not just
about going to the pub to drink alcohol, it’s about

FEATURE
QHA REVIEW | 23

FEATURE
QHA REVIEW | 24
where they are, being in the heart of Australia and
sharing the character and spirit of the outback.
“We’re really proud of our culture and our history, we
really want to share our heritage, we want people
to know about who we are and what we are in the
outback and the Birdsville Hotel is a way of doing that.
“We have mementos and photos and memorabilia
that highlight the characters and events and incidents
that have helped make Birdsville Hotel and its
representation of a legendary pub,” Jo said.
Some of the characters that help make that legend are
the locals of Birdsville who Jo said were the heart and
soul of the town.
“The locals are very important to us, they’re like the
hotel, they’re the heart and soul of the town and if
you think about what happens at the Birdsville Races,
there are 7000 visitors that come to town, but it’s the
locals who allow that to happen in a way that it
does happen.
“So while not too many locals work at the hotel, they
consider the hotel their own and it’s really important for
us to respect that and to make sure that they as locals
take their place at the bar as required. So they may
have their hat on the other side of the bar or if
they’ve passed, then their hat goes very
respectfully on the western wall.
“Some of the toughest things I’ve had to do in my
life is to decide where to place a treasured, loved
patron who is a local or has been a local, on the
western wall.”
The outback may have its extreme temperatures,
dust and flies, but it also has the Birdsville Hotel. A
place where you can get a cold beer, a great meal and
most of all escape the buzz of city life and get back to
basics where you can have a yarn with the locals and
appreciate this great southern land.

TRAINING AND SAFETY
with Ross Tims
MANDATORY FIRE AND EMERGENCY
EVACUATION PLANS
QHA REVIEW | 26
No matter the size or location of your hotel, you
as an owner, occupier or manager of a building in
Queensland have a legal obligation to ensure the
safety of any person in that building in the event of
a fire or other emergency. As a consequence, you
are required under Section 21, Building Fire Safety
Regulation 2008 to have a written fire and emergency
evacuation plan.
The Queensland Fire and Emergency Services have
a template which is available to you on their website
(see below). There are two types of evacuation plans:
one for a high occupancy building and another for a
low occupancy building. Both are applicable to hotels
as they meet the classification criteria of the Building
Code of Australia: Class 3 buildings – residential part
of a hotel, and Class 6 buildings – trading hotels. A
high occupancy building is one where 30 or more
workers are normally employed and a low occupancy
building is where fewer than 30 workers are employed.
Let’s focus on the low occupancy building evacuation
plan for essentially smaller hotel businesses. A fire and
emergency evacuation plan outlines what workers
and others such as visitors, guests and patrons at the
workplace should do in the event of an emergency.
A working emergency plan should contain
the following:
• Emergency procedures, including an effective
response to an emergency i.e. alarm/alert system,
type and location of firefighting equipment, and
what to do in the event of a fire i.e. fight it or leave.
• Evacuation procedures i.e. alarm/alert, fire
wardens/evacuation coordinator duties, evacuation
routes, emergency exits, assembly point and
roll call.
• Notifying emergency service organisations at the
earliest opportunity.
• Medical treatment and assistance i.e. ambulance,
first aid.
◦ An adequate number of workers should be
trained in first aid or the business have
access to first aid trained personnel.
• Effective communication between the persons
authorised to coordinate the emergency response
and all people at the workplace – usually the
duty manager or other supervisor (evacuation
coordinator) and staff/visitors/guests/patrons.
• Testing of the emergency procedures – annually
by regulation.
• Information, training and instruction to relevant
workers in relation to implementing the
emergency procedures:
◦ Fire and emergency evacuation training for
staff annually.
◦ First response (firefighting) training for staff
every second year.
Queensland Fire and Emergency Service templates
for fire evacuation and emergency plans are simple
working documents. There’s no need to write a lengthy
policy and procedural discourse. There’s also a tool for
owners/occupiers available for more comprehensive
and complex circumstances.
QFES Fire and Emergency Evacuation Plans (High/
Low Occupancy Buildings):
www.fire.qld.gov.au/buildingsafety/forms-andtemplates.asp
Fire Safety Management Tool for Owner/Occupiers:
www.qfes.qld.gov.au/buildingsafety/documents/
FSMT-AdvisoryNotes.pdf

FEATURE
QHA REVIEW | 27
RM00230AB

SUPERANNUATION with Brendan O’Farrell
A CHANGE TO SALARY SACRIFICING
QHA REVIEW | 28
We’re heading into the footy finals, and no doubt QHA
members are getting ready for full pubs and footymad
customers. During these busy periods, I’m sure
many of you would rather be out on the floor helping
with customers, not stuck in an office dealing with
administrative work.
This month, I wanted to highlight a change to
superannuation which could help make the
administrative side of your business lives easier. One
of the 1 July superannuation changes I spoke about
last month was the ability for all employees, not just
the self-employed, to claim a tax deduction on their
super contributions. Not only does this change make
tax-advantaged contributions easier for employees, it
could make superannuation payments easier for you
and your payroll departments.
The rule means that employees no longer need to
salary sacrifice to make before-tax contributions. This
doesn’t mean salary sacrificing is now irrelevant, just
that the tax benefits of salary sacrificing are available
through an additional avenue. But it could mean more
employees contribute to super themselves. In doing
so, they can still receive the same tax-advantaged
benefits, while also reducing the administration work
for you and your payroll department.
Anything that can help give you more time to manage
your customers is a win in my book.
For employees, the rules around tax-deductible
contributions can be quite complex. It’s important that
anyone looking to use tax-deductible contributions
(rather than salary sacrificing) understands how
they work.
When someone contributes to their super directly
from their after-tax income, they can now choose to
claim a tax deduction on the contribution at the end
of the financial year. Once they claim a deduction, that
contribution is classified a before-tax contribution.
It would therefore be subject to the concessional
contribution cap of $25,000. It’s important to
remember this, as super guarantee contributions
made by employers are also included under this
$25,000 cap.
Employees should also be aware they will need to
notify their super fund of their intent to claim a tax
deduction before they submit their tax return. If they
need assistance with this, Intrust Super can help. Just
call us on 132 467.
There are different advantages to both salary sacrificing
and making tax-deductible contributions. For some, it
may be easier to make several lump sum contributions
throughout the year and claim a tax deduction. Others
may prefer the enforced regular savings that come with
salary sacrificing.
Either way, contributing to super can have great
benefits. This past financial year, Intrust Super’s
Balanced option received an impressive investment
return of 12.15%¹. This is in comparison to the
average 1.9% return bank savings accounts have been
providing their customers². This is the fourth financial
year out of five this option has earned double digit
returns for our members. Thanks to the investment
earnings in super, your savings may grow faster,
especially in the current low interest rate environment³.
If you or your employees need more information
on how to claim a tax deduction on personal
contributions, or on salary sacrificing, just give Intrust
Super a call on 132 467.
The information contained in this document is of a general nature only,
and does not take into account your individual situation, objectives
and needs. You should consider the appropriateness of the general
information having regard to your own situation before making any
investment decision. A Product Disclosure Statement is available at
www.intrust.com.au or call us on 132 467 for a copy.
Issued by IS Industry Fund Pty Ltd | MySuper Unique Identifier:
65704511371601 | ABN: 45 010 814 623 | AFSL No: 238051 | RSE
Licence No: L0001298 | Intrust Super ABN 65 704 511 371 | SPIN/
USI: HPP0100AU | RSE Registration No: R1004397
¹SuperRatings Fund Crediting Rate Survey SR50 Balanced
(60-76) June 2017
²Source: Reserve Bank of Australia June 2017 www.rba.gov.au
³Past performance is not an indication of future performance

ND00349AA

EMPLOYMENT RELATIONS with Jason Sammon
CASHING OUT LONG SERVICE LEAVE
QHA REVIEW | 30
The QHA Employment Relations Department is often asked
if employees can “cash out” their long service leave while
they are still employed instead of taking the leave.
WHAT IS LONG SERVICE LEAVE?
Long service leave is a form of paid leave offered to
employees after they have completed 10 years of
continuous service with an employer.
The relevant legislation that relates to long service leave
in Queensland is the Industrial Relations Act 2016 (Qld).
Section 95(2)(a) of the Act states that employees who are
entitled to long service leave will receive 8.6667 weeks of
paid leave after 10 years of continuous service.
Continuous service refers to the work performed by an
employee with the same employer or periods of work that
are unbroken if there has been a transfer of business and
the employee’s service has been recognised. This time
includes paid working time and paid leave, which includes
a period of absence on workers’ compensation.
Approved periods of unpaid leave, such as unpaid
parental leave, will not break the continuity of service,
but these periods of leave will not count towards service.
For example, if an employee has reached 10 years of
continuous service but took one year of unpaid parental
leave during that 10 years, their period of service, with
respect to long service leave entitlements, would only be
nine years, despite 10 years of continuous service, and
the employee would need to work for another year to be
eligible to take long service leave while employed.
Please note that after 15 years of continuous service
employees will be entitled to proportionate long service
leave for the additional five years. Any service after 15
years will continue to accrue long service leave and it will
be available to be taken by employees as
it accrues.
WHO IS ELIGIBLE AND HOW IS IT CALCULATED?
Long service leave applies to any employee, even a
casual, who has completed 10 years of continuous
service as explained previously. The minimum amount
payable per week during the period of long service
leave is based on the average of all of the hours that the
employee worked over the 10 years. Employees on long
service leave are paid at their current ordinary rate of pay
from the day they take the leave.
CAN AN EMPLOYEE CASH OUT LONG SERVICE LEAVE?
Section 110 of the Act specifically refers to the concept of
cashing out long service leave instead of taking the leave.
This section of the Act has been included below:
Section 110 Payment instead of long service leave
1. An employee may be paid for all or part of an
entitlement to long service leave instead of taking the
leave or part of the leave under subsection (2) or (3).
2. The payment may be made if— (a) a relevant industrial
instrument or federal industrial instrument provides
for the employee to be paid for all or part of the
entitlement; and (b) the employee and employer agree
by a signed agreement the payment may be made;
and (c) the payment is made in accordance with the
industrial instrument.
3. If no relevant industrial instrument or federal industrial
instrument provides for the employee to be paid for all
or part of the entitlement, the payment may be made
only if the payment is ordered by the commission on
application by the employee.
4. The commission may order the payment only if
satisfied the payment should be made— (a) on
compassionate grounds; or (b) on the ground of
financial hardship.
This means that if an employee is still employed the
only way that long service leave can be cashed out in
Queensland is if:
1. The relevant industrial instrument, such as an award,
provides the ability to do so; or
2. The Queensland Industrial Relations Commission
(QIRC) makes an Order for the payment.
As indicated in section 110 (4) of the Act, as listed above,
the QIRC only makes Orders if it is satisfied that the
payment should be made on compassionate or financial
hardship grounds. These Orders occur on a case by
case basis.
The QHA is available to undertake long service leave
calculations. For financial members the first three
calculations per year are free. If you are interested, a copy
of the long service leave calculation request form can be
downloaded from the QHA website.

Pink Panther burst onto our gaming screens 10 years ago. Since then, the world’s coolest
cat has proven to be one of our most successful and enduring game brands in
Australia having sold over 5,000 new games across the e-Star and Equinox
cabinets in 2010 with the sequel Pink Panther Returns.
Now we welcome back Pink Panther in 2017 with an exciting
new game series.
Meticulously crafted to deliver an exciting
and entertaining gaming experience that
incorporates contemporary game
trends with the latest generation
technology. Pink Panther is
available now with three brilliant
new titles – Kalahari King, Mega
Mariachi and Many Fortunes, with
Big Ned Kelly coming soon.
THE PINK PANTHER TM & ©
1964-2017 Metro-Goldwyn-Mayer
Studios Inc. All Rights Reserved.
Available as a link in Queensland
Queensland
10/3986 Pacific Highway, Loganholme QLD 4129
Phone: 07 3458 9180 www.sggaming.com/australia

FINANCE with Jeremy Wicht
PUB TREK – THE NEXT GENERATION
QHA REVIEW | 40
OK we all know Captain Kirk was the original and best,
but his legacy gave a leg up to J-LP and countless
spin-offs off the back of just three series debuting way
back in 1966!
Fascinating, but what does this have to do with
QHA members?
Well both these stellar (pun intended) leaders had one
thing in common – they didn’t do it all themselves!
In order to wrestle this article back from geek-dom, I
won’t name them but these fictional examples point to
what all effective organisations have in common.
The leadership surrounds themselves with experts in
the areas that they either don’t have the knowledge
or the resources (time) to handle themselves. In effect,
the bridge of the ship is the boardroom, and the
advisory board is the guidance for the captain.
Independent hotel owners, juggling the performance
of multiple divisions, seven days a week may
be understandably envious of their corporately
owned counterparts who benefit from an elaborate
management hierarchy providing strategic board level
support. Independent operators who don’t have
more than three venues to spread these costs across
often feel constrained by costs to access this support.
The concept of implementing an advisory board is
gathering momentum with independent venue owners
as a safe forum to obtain non-binding strategic advice
from advisers who know your industry.
Indeed in Europe the concept of an advisory board is
well understood in both the public and private spheres.
The role of an advisory board is to provide flexible and
informal advice which can be structured to suit the
current and specific challenges or opportunities of
your venue.
Over our 30-plus years of experience in the hospitality
industry, the best advice we can give our venue
owners in managing current challenges and planning
for future growth is to use good governance and
the strategic guidance offered with a well-appointed
advisory board.
An advisory board is different to an ordinary board in
that it is informal in nature, is quite flexible, owes no
fiduciary duties to the company, has no authority to
act on behalf of the company and each is uniquely
structured to meet the needs of the venue and its
owners (both operators or absent).
Typically, members of advisory boards include
accountants, lawyers, marketers, industry experts,
HR experts and entrepreneurs. There are no rules as
to how many members make up an advisory board,
but it is important to maintain an efficient and effective
group, to understand why people are there and
what value they bring to the table. To keep the group
dynamics in check, we would recommend not more
than five people on an advisory board.
One key to board composition and size is diversity,
so look for members who are compatible, but think in
different ways.
Based on your unique challenges and opportunities
ahead, you will need to determine the roles and
responsibilities of your advisory board to best suit your
venue’s particular circumstances and needs.
Advisory boards are a cost effective resource that
usually meet six to eight times per year, however this
depends on the venue owners’ requirements and the
types of issues that the business is facing.
In the event the venue is a family business run by
multiple family members, an advisory board can be
invaluable providing assistance with:
• Policing and mediating tensions between
family members.
• Broken communication between generations.
• Moderating emotionally charged decision making.
• Aiding in the selection and development of the next
generation of owners and leaders.
• Helping expand and diversify the business.
• Strategic acquisition and divestment decisions.
• Counseling regarding succession and
retirement plans.
We have over 30 years of industry experience to draw
upon when providing strategic guidance and support
for venue owners to develop, grow and transition their
business. Please contact the hospitality experts at
Hanrick Curran on 07 3218 3900 to discuss how we
can support you in establishing your Advisory Board.

Damian Steele INDUSTRY ENGAGEMENT
COMPLAINTS AND CUSTOMER SERVICE
Customer service is about giving customers what they
want, when they want it, in the best possible way.
Research indicates that it costs up to 10 times as
much to attract a new customer as it does to keep an
existing customer.
GOOD CUSTOMER SERVICE CAN HELP YOUR HOTEL
BUSINESS GROW BY INCREASING:
• customer numbers through favourable word-ofmouth
advertising.
• the dollar amount spent per customer per
transaction.
• the frequency of customer visits.
You can establish a culture of excellent customer
service in your hotel business by planning, developing
and sustaining a customer service program. A critical
aspect of customer service is dealing effectively with
customer complaints.
DEVELOP A COMPLAINTS HANDLING POLICY
A complaints handling policy gives you and your
customers a clear and considered process for
managing and resolving customer complaints.
Developing your own policy will help you operate with
confidence when customer complaints arise. Your
complaints handling policy is also an opportunity to
describe to your customers:
• your clear, prompt process for handling complaints.
• your welcome approach to all customer feedback.
• your positive attitude to discussion and your
endeavour for continuous improvement.
• explain the steps you would like customers to take
when making complaints.
• identify the steps you will take in discussing,
considering, addressing and resolving complaints.
• indicate some of the solutions you offer to
resolve complaints.
• inform your customers about ongoing
improvements to your business.
LEGAL CONSIDERATIONS
Consider your legal, ethical and personal business
commitments and develop a list of requirements and
principles that will help you develop your policy. It’s
important to understand your obligations under the
laws and legislation governing business trading
in Australia.
AUSTRALIAN CONSUMER LAW (ACL)
Australian Consumer Law (ACL) is a single, Australiawide
law that governs and protects fair trading
practices, introduced on 1 January 2011. ACL is a
sub-section of the Competition and Consumer Act
2010 (Cth), and is administered and enforced by the
Australian Competition and Consumer Commission
and the Queensland Office of Fair Trading.
COMPETITION AND CONSUMER ACT (CCA)
The CCA sets out terms for fair and competitive
business trading - including returns, refunds and
warranties - and defines consumer and business rights
and responsibilities.
WHAT TO INCLUDE IN A COMPLAINTS
HANDLING POLICY
Make sure your complaints handling policy tells your
customers how much you value their feedback. Your
policy should also state your commitment to resolving
complaints quickly, fairly, efficiently and courteously. It
should also:
ASSISTING MEMBERS
The QHA can assist members with customer service
training and procedures to deal effectively with
customer complaints.
Contact us on 07 3221 6999.
QHA REVIEW | 41

COMPASS
GALLOPING ON THE
BORDER - GOONDIWINDI
QHA REVIEW | 42
That part of Queensland’s southern border where it
looks as though the cartographer’s pen has run off
the ruler and crazily freehanded its way east to the
sea is defined in part by the MacIntyre River. In 1859,
when the MacIntyre leapt from obscurity to become a
section of the official dividing line between NSW and
its new maroon protégé, many frontier settlements that
had developed along its northern bank suddenly found
themselves in closer proximity to a new state capital.
Goondiwindi, like many settlements on the Southern
Downs, benefited from this new hinterland status,
gaining official recognition as a town in 1860. The
town’s name is derived from a local Kamilaroi word
Goonawinna meaning “resting place of the birds”.
Supported by important links to the capital by rail, and
later to surrounding centres by road in every direction
(Goondiwindi sits on the junction of five highways),
the town’s economy thrived. Wheat, beef, wool, and
most notably cotton, brought wealth to the community.
Today around 30,000 hectares of cotton worth $100
million grown under irrigation adorns the countryside
and is ginned locally at the Macintyre Cotton Gin - one
of the world’s largest.
But ask any local about what really put Goondiwindi
on the map and they’ll talk about a racehorse.

COMPASS
Victoria Hotel
Queensland Hotel
Royal Hotel
Railway Hotel
QHA REVIEW | 43

COMPASS
QHA REVIEW | 44
The legendary Aussie thoroughbred Gunsynd was
owned by a syndicate of three town locals and won 18
major titles between 1969 and 1973 including the Cox
Plate and Queen Elizabeth Stakes. Today a monument
to the “Goondiwindi Grey” looks over Apex Park by
the river.
Goondiwindi’s inseparable relationship with horses
extends to its biggest annual event, the Giddy-Up
Gundy Horse Festival, where polo and polocrosse
tournaments, show jumping, race meets and school
equestrian events are held around the town over a sixweek
period between July and September.
The festivities are a hive of community spirit. So
too are Goondiwindi’s hotels – four of which are
QHA members.
Open from 10am to midnight seven days a week,
the Railway Hotel is located north of the town centre
on the corner of Herbert and Sandhurst Streets. Its
relaxed ambience and great food make it an ideal
venue for families. The hotel also has rooms for
accommodation out the back.
A trek down Herbert Street takes you into the middle
of town. On the corner of Herbert and Marshall
Streets stands the region’s proudest monument to
19th-century architecture, the Victoria Hotel. Eleven
years ago new owners John and Michelle Klein made
amazing restorative efforts to save this grand old
establishment from demolition. With a distinctly offkilter
corner turret, latticed veranda arches and starkly
defined white-with-charcoal-trim colour scheme, the
hotel is an unmissable landmark and includes several
modern bars, including the popular Gunsynd lounge,
function rooms, pokies a child-friendly restaurant with
play area and 14 rooms of accommodation.
The Marshall Street main drag is also home to our two
other QHA hotels. Along with a restaurant, O’Shea’s
Royal Hotel offers a barista café on site. Public spaces
have free WiFi. Accommodation and event space, that
can seat up to 225 guests, is available as well as free
self-parking. Entertainment includes Texas Hold Em
Poker, a darts comp and free pool on Sundays.
The venerable Queensland Hotel was established in
1878 and offers a relaxing bar with lots of sporting
memorabilia on display. This is the first pub as you
turn down Gunsynd Way and enter Queensland from
New South Wales. Licensees Peter and Karen Sullivan
are particularly proud of their “Red Room” restaurant
with its comfortable lounge seating area offering
family friendly dining. The venue also offers “The Pit” a
multifunctional room that can serve any event whether
it be live music, meetings, entertainment or wedding
receptions. It has its own bar, stage, dance floor and
music facilities. A dedicated gaming room and Keno
facilities also feature, including a UBET TAB selfservice
terminal.

ND00412AC
QHA REVIEW | 45

ACCOMMODATION
WORLD TRAVEL AWARDS
FEATURE STAND-OUT
QUEENSLANDERS
QHA REVIEW | 46
Three QHA accommodation hotel members took out
awards at the 2017 World Travel Awards held recently
at a gala ceremony in Shanghai.
Brisbane’s Emporium Hotel was named Australia’s
Leading Boutique Hotel (pictured on this page) for
the third consecutive year, Hilton Surfers Paradise
Residences won the award for Australia’s Leading
Hotel Residences, and Surfers Paradise Marriott
Resort & Spa won Australia’s Leading Hotel Suite for
its Presidential Suite.
Peter Savoff, general manager of the Emporium
Hotel, said the consecutive wins were an astounding
achievement given the calibre of nominees, and a
particularly special way to celebrate its 10th year of
operation.
The Grand Final of the awards will be held at Phu
Quoc, Vietnam on 9 December 2017.

Judy Hill
ACCOMMODATION UPDATE
HOTEL MARKET AND
ECONOMIC OUTLOOK
The annual hotel market and economic outlook event
was hosted at Sofitel Brisbane Central last month. The
presenters provided insights into trends and market
dynamics and provoked thoughts and ideas about
improving overall hotel performance.
The latest market intelligence, analysis and
performance outlook was delivered, interest rates
highlighted and the Australian dollar forecasts
discussed together with the broader global and
domestic economies with an emphasis on Brisbane,
the Gold Coast and Queensland.
St George Business Banking chief economist Besa
Deda commenced the proceedings with the global
growth and Australian dollar outlook followed by the
Australian and Queensland economic and interest
rate outlook concluding with mega trends. Economic
activity in Queensland gained traction and mining
investment is still unwinding. Inflation is running under
the RBA 2-3% per annum target band influenced
by modest demand, low wages and heightened
competition. Digital innovation is transforming jobs
and industries.
Matthew Burke, Pacific regional manager at STR,
shared Australia’s international visitor arrivals,
Australia’s hotel performances including each state’s
occupancy, average daily rate (ADR) growth and
revenue per available room (RevPar) performance and
capital city in each state performance, supply and
demand growth. A snapshot of some 12 regions in
Queensland were discussed with the performance of
Tropical North Queensland a standout result. Brisbane
and the Gold Coast’s hotel performance examined
the supply and demand growth and the 2015-2017
RevPar growth by class and economy between the
Gold Coast and the Sunshine Coast and Brisbane by
day of the week.
Adrian Archer, national hotel valuations director at
Savills, shared the statistics for the increases in
both domestic and international up 9% and 3.8%
respectively with leisure travel being the main
contributor to growth. Inbound tourism from China
will drive future growth, overtaking New Zealand. The
Australian operating performance and Queensland
hotel performance were discussed with Surfers
Paradise being top of the ladder with a 16.29% RevPar
change from the same time last year. New hotel supply
particularly in Brisbane and Perth will result in a similar
picture in forecasted RevPar. Hotel sales are drying
up — down 6% globally whereas in Australia they are
down 35% resulting in hotel owners using capital and
value growth to invest in existing hotels.
Denise Brown, aviation business development
manager at the Brisbane Airport Corporation, provided
an update on the business of airline attraction and
how Brisbane not only attracts inbound passengers
from across the world but international and domestic
visitors to regional Queensland areas.
QHA REVIEW | 47

FOCUS
BRINGING THE WORLD’S BEST FURNITURE
PRODUCTS TO YOUR VENUE
QHA REVIEW | 48
Based locally in north Brisbane, Ausworld Commercial
Furniture is owned and operated by a family with
30 years’ experience in the hospitality industry from
design-product selection to installations and after
sales service.
Whether your hotel is large or small, multi-room or a
tavern, a casino or a pub with a cafe, restaurant or
corporate function space, Ausworld has your next
fitout covered.
Ausworld CEO Trent Smith says the company is proud
to offer hoteliers the most comprehensive product
range in Australia.
“Our extensive contacts to world markets allows us
to be at the forefront of industry expectations bringing
new designs to market on a regular basis.”
A peruse through Ausworld’s Clontarf warehouse
facility shows just how extensive their product range is.
There’s newly designed barstools, soft and stylish foyer
lounge chairs, chic and minimalist casual dining table
and chair sets, and the latest in slick casino stools.
There’s also indoor and outdoor seating and dining
solutions that vary from the more traditional to those
that self-illuminate. Every aspect of the hospitality
experience is catered for.
Once you’ve selected products to purchase from
Ausworld, Trent and his team are able to offer
attractive payment plans that recognise hoteliers’
varying cash flows. They also offer customised quantity
purchases within “special packages” to accommodate
special requirements.
Other services include seating layout design (to suit
a given seating capacity), trade-ins, installations,
extended warranties and monthly updates on new
release items along with monthly specials.
“We like to take care of our clients and we enjoy
bringing them new products each month,” he says.
“And they like to take care of us, as they keep coming
back – we’ve had a lot of repeat business over the last
12 months. We can’t thank our clients enough for their
continued support as it allows us to stay a leader in
the field of commercial furniture.”
Maureen, Tayla-Jayne, Sonny and Trent are available at
any time from their new warehouse facility at Clontarf
on the Redcliffe Peninsula to discuss your furniture
requirements.
Visit www.ausworldfurniture.com.au.

“OUR EXTENSIVE CONTACTS TO WORLD MARKETS
ALLOWS US TO BE AT THE FOREFRONT OF INDUSTRY
EXPECTATIONS BRINGING NEW DESIGNS TO
MARKET ON A REGULAR BASIS.”
QHA REVIEW | 49

LEGAL MATTERS
with Curt Schatz
ID SCANNING UPDATE
QHA REVIEW | 50
We have now reached the two month mark of the new
ID scanning regime for venues in Safe Night Precincts,
and the implementation of the scanners has to date
been met with a mixed reaction from licensees, with
close to 250 venues state-wide affected by
the changes.
A number of prominent venues have gone public with
their criticism of the scanning regime, with increased
congestion in queues, difficulties in scanning foreign
passports, and frustration from patrons being refused
entry all causing challenges for businesses. The
Queensland Government has promised to consult with
industry bodies and hotel operators to work through
teething issues with the new system, and we hope that
this continues to take place.
We have worked with a number of licensees to assist
in their transition to the ID scanning regime over the
recent months, and thought we would point out some
of the key issues we have found facing licensees as a
result of the changes.
PRIVACY ACT
As we know, the introduction of the ID scanning
system has brought with it a number of privacy
obligations for licensees in relation to the collection and
retention of the personal information of patrons. The
collection of this information is governed by the Privacy
Act 1998, and for smaller venues with an annual
turnover of less than $3 million, you are required to
complete an “opt-in” application form to be covered by
the legislation, which must be submitted to the Office
of the Australian Information Commissioner. Larger
venues with a turnover in excess of this amount are
automatically covered by the legislation, and do not
have to make a formal application.
PRIVACY POLICIES AND COLLECTION NOTICES
All venues required to operate ID scanners must
also have a privacy policy and collection notice in
compliance with the Privacy Act and Australian
Privacy Principles (APPs), which set out how the
information collected from patrons may be used and
stored. OLGR has provided some helpful guidance
in relation to the preparation of these documents on
its website, as well as template privacy policies and
collection notices to licensees.
We note that these template documents represent the
minimum standards for compliance under the APPs,
however the compliance requirements in relation to
the treatment of this information are set out under the
Privacy Act, rather than enforced by the OLGR under
the Liquor Act.
We have assisted a number of licensees in tailoring
their privacy policies to ensure they are compliant with
the requirements of the Privacy Act over and above the
minimum standards in the OLGR template documents,
and have also worked with licensees to develop
internal privacy management plans as required by
the legislation.
VALUE-ADDED SERVICES
A number of approved ID scanning operators offer
a range of value-added services to enhance the
capability of the scanner. While you are permitted
to use the personal information of patrons for direct
marketing under the APPs, it is important to ensure
that if you do sign up to any additional services offered
by an ID scanning operator that these services meet
the requirements under the legislation.
If you choose to take up these value-added services
offered by an operator, you must also ensure that
you make proper disclosure of the additional services
provided by the operator to your venue in your
privacy documents.
Should you require any assistance in relation to
transitioning to the ID scanning regime, or your
requirements under the new laws, please don’t
hesitate to contact me on 07 3224 0230.

The Hon. Yvette D’Ath
MP ATTORNEY GENERAL
GAMBLING COMMUNITY BENEFIT FUND UPDATE
Round 94 of the Gambling Community Benefit Fund
(GCBF) closed on 31 August. I look forward to making
announcements for successful grants at a later date.
This round, we’ve received grant applications
from sports clubs, schools, emergency services
organisations and other community groups.
The Queensland Government is proud to support
dedicated community groups by ensuring they have
the funds needed for projects that may have otherwise
been out of reach.
Keep an eye on the Office of Liquor and Gaming
Regulation Facebook and Twitter pages or the
Department of Justice and Attorney-General website
to find out when round 95 is open.
RESPONSIBLE GAMBLING AWARENESS WEEK
Following on from this year’s successful Responsible
Gambling Awareness Week (RGAW), I urge gambling
providers to continue to promote responsible gambling
and encourage gamblers to stay within their limits
year-round.
RGAW 2017 was held in Queensland from 24-30 July
and this year’s theme was ‘Is your gambling getting
out of hand? Think of your family’. I would like to thank
all of the hotels and staff who contributed to this
year’s success.
This year’s RGAW tips included:
• Gamble for the fun of it, not for the money.
• Set yourself a limit and don’t exceed it.
• Don’t chase your losses. Leave. Walk away.
• Gamble only what you can afford to lose.
• Stay in control of your gambling.
Most people gamble at some point or another and
for the majority of people, gambling can be fun and
entertaining. But for some, gambling can become
a problem and have serious impacts on both the
gambler and their family and friends. That’s why
RGAW and the Responsible Service of Gambling
(RSG) are so important.
The Queensland Responsible Gambling Code of
Practice provides a whole-of-industry approach to
the promotion and provision of responsible
gambling practices.
Keep an eye out for the new Gambling Help
Queensland website which will be launched soon and
feature information on the signs of problem gambling,
facts and myths, feature stories and an information
section especially for industry.
DOES YOUR HOTEL NEED A RSA MARSHAL?
Responsible Service of Alcohol (RSA) marshals are
great assets to any licensee who manages large
numbers of patrons in their premises.
RSA marshals are RSA-certified staff members who
support your staff, including your managers, bar
staff, floor staff and crowd controllers, to ensure RSA
compliance is upheld.
They have the unique responsibility of monitoring
patron behaviour and intoxication levels inside
your hotel, while allowing your bar staff to focus on
customer service for your patrons.
These marshals do not replace the responsibility
on your bar staff to not supply alcohol to unduly
intoxicated patrons, but assist in the identification
of anyone who should not be supplied or who is
consuming alcohol while unduly intoxicated.
To perform their role effectively, an RSA marshal should
not be involved in serving alcohol, providing any
gaming or wagering activities, checking identification
or conducting security duties, including the physical
removal of patrons or controlling access points.
For more information about RSA marshals, visit
www.business.qld.gov.au/liquor-gaming.
QHA REVIEW | 51

OLGR with Michael Sarquis
RESPONSIBILITY TO STOP OR PREVENT
RELEVANT OFFENCES
QHA REVIEW | 52
Licensees and permittees are familiar with their
obligation under the Liquor Act 1992 (the Act) to
provide a safe environment and preserve amenity in
and around their premises, when conducting
their business.
But, what some licensees or permittees may not know
is that this includes responsibilities around stopping or
preventing ‘relevant offences’ from being committed in
and around their licensed premises.
Section 142ZZB(4) of the Act provides that if a
licensee or permittee has reason to believe a ‘relevant
offence’ is being, or is about to be, committed in or
around their premises, the Act requires them to take
reasonable steps to stop or prevent the offence from
being committed.
A ‘relevant offence’ is an offence that may be expected
to have an adverse impact on the health and safety of
a person in or around a premises or the amenity of the
area where a premises is located. Examples of relevant
offences are the supply of illicit drugs, illicit drug use,
drink driving, assault, contravening court or police
imposed bans and weapon offences.
If you have reason to believe that an offence of
this nature is being, or is about to be committed,
in or around your premises, I remind you of your
responsibility to take action.
Where it is not safe to take direct action, licensees and
their staff are encouraged to immediately contact the
police for assistance.
Providing a safe premises for your patrons and staff is
not only a legal obligation, it is also good for business.
ID SCANNING UPDATE
Two months on from the roll out of Queensland
Government’s ID scanner scheme, I would like to thank
licensees and patrons for your continued work to help
keep licensed venues safe places. We continue to see
networked scanners working, with numerous banned
individuals kept out of venues.
There have been learnings and improvements during
this introductory period. I encourage you to continue
to familiarise yourself and your staff with ID scanning
requirements and ensure your staff are well trained and
familiar with the scanning equipment.
Remember, if your ID scanner does not recognise an
approved ID, the name and date of birth shown on the
ID should always be manually entered into the system
for the check to be performed.
There have been some problems with scanning foreign
driver licences. Having received valuable feedback
from licensees, the approved operators continue to
work hard to expand the range of licences that
will be recognised and test new foreign driver
licence templates.
Please continue providing feedback to your approved
operator, Scantek Solutions or QikID, ensuring you
provide specific details about any issues, so your
approved operator can determine a fix.
HOTEL GAMING MACHINE OPERATING
AUTHORITY TENDER
The most recent gaming machine operating authority
tender closed on 12 July 2017. This tender resulted
in the sale of 29 industry operating authorities in the
south east region, 25 industry operating authorities in
the coastal region and 29 industry operating authorities
in the western region.
The average price of sale was $161,228 in the south
east region, $55,752 in the coastal region and $52,972
in the western region. The total contribution to the
consolidated fund was $2,075,092 for this tender.
For more information, visit www.business.qld.gov.au/
liquor-gaming.
UNPAID LIQUOR LICENCE FEES HAVE
BEEN CANCELLED
Thank you to the large number of licensees who paid
their liquor licence fees on time.
If you still haven’t paid your annual licence fees—and
have not been approved to pay by instalments—your
licence is now cancelled. This means that you are not
legally allowed to sell alcohol or carry alcohol for sale.
OLGR takes a ‘zero tolerance’ approach to liquor
being sold or carried for sale in contravention of the
Liquor Act 1992 and significant penalties apply to
licensees that do so while their licence is suspended
or cancelled.

Michael Sarquis
OLGR
For those licensees providing gaming, if your liquor
licence is cancelled, your gaming licence will be
automatically cancelled. If this occurs, gaming activities
must cease. Licenced Monitoring Operator (LMO) will
be advised to disable all gaming machines and your
hotel operating authorities will be forfeited to the state,
with no opportunity for redress.
Compliance officers are investigating licensees
who paid their licence fees late or did not pay at all.
Infringement notices will be issued to licensees for
selling alcohol or having it for sale without a current
liquor licence or permit. Where it is established that
alcohol has been sold while a licence was suspended
or cancelled, the licensee can expect to be fined.
To learn more about penalties for late payment of
liquor licence fees visit www.business.qld.gov.au/
liquor-gaming.
QCOM 3 UPDATE
In Queensland, all electronic gaming machines in
hotels must be connected to an electronic monitoring
system (EMS) using the QCOM protocol language.
For the better part of 20 years, the Queensland
gaming machine environment has relied on a QCOM
communications protocol that uses old style serial
communications over low speed fibre optic technology.
This technology is becoming obsolete, costly to
source and maintain, is less secure and limits gaming
machine offerings.
What are the benefits to introducing QCOM 3?
OLGR expects the introduction of QCOM 3 will bring
benefits to all parties involved in EGM manufacturing,
monitoring and control. It will utilise the best security
and technology available, is adaptable, flexible and
robust. For gaming venues, the introduction of QCOM
3 will mean:
• Options for varied and new games, jackpots,
services and product choices.
• In the long term, just one gaming network per venue.
• For the foreseeable future, you will not have to
upgrade your LAN again, given that QCOM 3
utilises the most widely used and supported
business LAN in the world.
• Savings for venues due to significant improvements
in serviceability, maintenance and remote
upgradability.
When will QCOM 3 be available?
QCOM 3 protocol is now available to LMOs,
manufacturers and other game developers. It is
targeted to be operational by the end of 2018.
Each Queensland LMO will be the driving force behind
when QCOM 3 becomes available for their venues.
What happens to existing machines?
OLGR and Queensland LMOs will continue to support
all existing operating gaming machines in the field until
the end of their operational life. QCOM 3 and existing
QCOM gaming machines can operate simultaneously.
This means you can add to your QCOM 3 fleet one
machine at a time.
QCOM 1.6 product will still be accepted for evaluation
and approval through to at least 2021. Consequently,
there is unlikely to be any adverse effect on the
availability of new product for the Queensland market.
OLGR is working closely with Queensland LMOs to
ensure that the introduction of QCOM 3 has minimal
impact to gaming venues and operators.
What does a hotel need to do to prepare
for QCOM3?
Hotels will have options as to when and how they may
want to take up QCOM 3.
You will need to start thinking about Ethernet Local
Area Network (LAN) based network infrastructure, to
support QCOM 3. As Ethernet is the most widely used
LAN in the world you won’t need to upgrade your LAN
again for some time.
What will a network upgrade cost a hotel?
This depends on the existing infrastructure as some
hotels already have the necessary cabling.
The equipment is off-the-shelf, widely used in most
networking applications today, and readily available,
meaning costs should be kept to a minimum and a
variety of install options available.
To read more about preparing to upgrade to QCOM 3,
QCOM 3 security requirements and the availability of
QCOM 3 games visit www.business.qld.gov.au/liquorgaming.
To subscribe to the QCOM 3 newsletter visit www.
business.qld.gov.au/liquor-gaming.
QHA REVIEW | 53

Q&A
IN GOOD SPIRITS
AS THE NATION’S FIRST FEMALE OWNER-DISTILLER, KRISTY BOOTH, IS SET TO CARRY ON THE PIONEERING
SPIRIT OF HER FATHER, BILL LARK, THE WIDELY REVERED “GODFATHER” OF AUSTRALIAN WHISKY.
QHA REVIEW | 54
For those unaware, Bill Lark founded Lark Distillery in
1992, resurrecting Tasmania’s distillery industry that
had laid dormant since the 1800s. Together with his
wife, Lyn, a highly accomplished distiller, they
garnered international fame for their boutique distillery.
The name Lark became renowned for their single
malt whisky, rich in character using the finest
Tasmanian ingredients.
Growing up with a still outside her bedroom window
with the sound of it “bubbling like soup on a stove but
with a way better smell”, as Kristy describes it, there’s
no wonder she developed a passion for the
family business.
First starting on the cellar door, Kristy moved into
production and in time became head distiller at
Lark, becoming one of the world’s youngest female
distillers in the process. Kristy won numerous awards
both nationally and internationally for the whisky she
produced. Kristy has now decided to branch out on
her own and continue the family tradition of producing
hand crafted premium spirits.
TELL US A LITTLE ABOUT YOUR CHILDHOOD AND
YOUR EVENTUAL START IN THE INDUSTRY?
The name of my distillery now, Killara, is in fact a nod
to my parents who started the whisky industry in
Australia with their first still positioned just outside my
bedroom door at Killara Way in Kingston (Kingston is
a city on the outskirts of Hobart). I guess for what my
friends thought was a bit “out there” for me was plain
normal and would become a life-long passion.
I was never pressured or pushed into the family
business, I actually wanted to be an air traffic
controller. I went to air traffic control school and with
over 3000 people that applied, I was one of ten people

Q&A
that got in. But around that time my eyes opened
to the distilling industry and what sort of career I
could get from that. I decided to decline the position
and focus on the distilling industry. When I did so I
think my parents were really thrilled. They wanted to
teach me everything they had learnt so that I could
grow and develop my skills and they gave me lots of
opportunities to do that.
AT WHAT AGE DID YOU START IN THE INDUSTRY?
I started at the cellar door at Larks when I was 17
becoming cellar door manager before expressing an
interest in production where I eventually became head
distiller. I have been going for 20 years now in the
industry.
THE LARK DISTILLERY IS NO LONGER OWNED BY
YOUR FAMILY?
No, it is not family owned anymore. It hasn’t been for
four years although dad is still on the board.
After the sale I stayed on as barrel manager for a
while before being approached by a few groups to
assist as a consultant in their setup. Although that was
interesting, I think my main passion was in creating so I
decided to start my own distillery and here I am.
SO, TELL US ABOUT KILLARA?
I have set out to become a boutique distillery
producing premium quality, hand crafted single malt
whisky and other premium spirits.
Each barrel of new make whisky spirit is batch
produced in a 600 litre copper pot still. In fact, the still
I have chosen is similar to the one that stood outside
my bedroom as I grew up and prompted me to join the
family business all those years ago.
It was made in Hobart by Aircon Industries in a
traditional, but not usual shape, with the condenser
being at the top of the still rather than at the side.
This produces a very smooth distinct spirit.
QHA REVIEW | 55

Q&A
QHA REVIEW | 56
WHEN CAN THE PUBLIC EXPECT TO BE ABLE TO
ENJOY YOUR WHISKY?
My first release will be available in September next
year. It will be a Speyside-type style: unpeated, smooth
and quite rich. I am not setting my sights on taking
over the world with it. I am just focused on quality.
I know I can do it. The whisky I produced for Lark won
awards. There is a bit of pressure to back up what I
have done in the past but I am confident I can do it.
My parents are both super excited to see what I will
produce.
WHILE YOU ARE WAITING FOR THE WHISKY TO
MATURE, WHAT ELSE IS PLANNED?
It takes at least two years before I can start selling the
whisky (whisky needs at least two years in a barrel to
be called whisky) so in the meantime I have a certain
amount of 20 litre barrels of new-make barley spirit for
sale to independent bottlers to age. I am also distilling
a gin I call Apothecary.
It is a dry style Australian Gin. It’s quite juniper driven
with a hint of citrus, Australian botanicals and it’s
fantastic over ice with just a slice of citrus or with a
splash of grapefruit juice. I have plans to do a range of
liqueurs hopefully later this year as well.
AMAZINGLY THERE ARE NOW SOMETHING LIKE 100
CRAFT DISTILLERIES IN AUSTRALIA. WHAT DO YOU
PUT THIS RAPID RISE IN CRAFT DISTILLERIES
DOWN TO?
Especially in the last five years there has been a huge
increase in the number of distilleries. I guess my
parents Bill and Lyn Lark paved the way. It was a slow
pickup but it is an industry people can see they can
get involved in.
The success of smaller distilleries is also, I believe, in
part due to their size and their ability to commit a great
deal of attention to detail. This enables quality spirits
to be produced. There is also a lot of camaraderie
between the distilleries. Because there’s this sense you
are creating a quality product, there’s always someone
you can reach out to, ask questions and
get advice from.
The other factor playing a part is that there are now
a lot of smaller independent bars and hotels that are
keen to celebrate Australian products and that means
supporting local craft distilleries.
Keen to find out more? www.killaradistillery.com.

STAFFING MADE EASY?
IT’S TRUE...A WAY DOES EXIST. AND WE ARE HERE TO HELP.
Designed with busy hoteliers in mind, the QHA HR Manual helps you
organise every challenge of managing a team of staff.
The manual includes comprehensive human resources policies and helpful
templates for everything from job descriptions, appointment letters,
discipline and termination letters, policy and procedure templates,
timesheets, employer and employee forms and much, much more.
The recently revised edition
is available through the online
QHA Shop at www.qha.org.au
$365 for members.
$765 for non-members.
BREAST CANCER AWARENESS
FOR EVERY HR MANUAL SOLD IN OCTOBER, THE QHA WILL
DONATE $20 TO THE NATIONAL BREAST CANCER FOUNDATION.

TOP DROP
2015 ENTRE DEUX MERS
Château Tertre
De Launay
GOLD MEDAL MACON 2015
Château Haut
Bardin
PILS
Krombacher
330ml
IPA
Pirate Life
355ml
QHA REVIEW | 58
This refreshing white
has a delightful aromatic
nose with hints of citrus,
mineral, and a touch of
white flowers. Made of
Sauvignon, Semillon,
and Muscadelle, it has
a richer mid palate, with
lots of texture and a good
dose of minerality. On
the finish it is very clean
and refreshing, delightful
enough to want another
glass or two. A wine
which can be drunk on
its own or with fish and
seafood or as an apéritif.
A charming Bordeaux
wine with a deep purple
color. The palate reveals a
beautiful tannic structure,
ample and round, with
aromas of red fruits.
This wine wonderfully
accompanies red meats,
mushrooms, game
and cheeses.
Germans make great
beers and this is
reportedly the most
consumed Pilsener over
there, so it goes without
saying it’s a good drop.
Krombacher is still family
owned so there’s a lot
of pride vested in their
brewing process with
strict adherence to the
Reinheitsgebot “Pure
Beer” rules. They only
use the finest natural
ingredients. It has a
wonderful balance of
hops and malt with a
distinct crispness on
the finish.
It’s a bitter pill to swallow,
but one that just gets
better and better with
each mouthful. There’s
a real piney bitterness to
this drop with a tropical
fruit flavour undertone.
It’s incredibly enjoyable
drinking. At 6.8% ABV
you will be sure to
be singing a few sea
shanties too after a few of
these. Little wonder these
boys from Aberdeenshire,
Scotland, now settled in
Adelaide, are receiving
such huge accolades for
their beers.

TOP DROP
COFFEE LIQUOR MADE
WITH TEQUILA
Los Arango
SAFFRON
LIQUEUR
Miasa
ESSENCE NATIVE
TASMANIAN GIN
Abel Gin
QUINTESSENCE NATIVE
TASMANIAN GIN
Abel Gin
Made from an infusion
of real coffee beans, it’s
considered the ultimate
example of the Tequila
distiller’s art. Los Arango’s
commitment to perfection
and family tradition spans
over eight generations.
It’s made with 100%
blue agave, hand
crafted expertise and a
commitment to bottling
by hand. Specially
designed yeast from the
agave is used to increase
the flavour and is then
double distilled. Barrels
constructed from three
different woods deliver
greater complexity and
depth of aroma.
Crafted and bottled
by hand in Bordeaux,
France, Miasa is the
world’s first saffron
liqueur. It has a floral
bouquet with touches of
lychee, sweet elderflower
and a subtle saffron
nuance. It’s great with
champagne or served on
the rocks. It also partners
well with coffee or milk
and Irish cream liqueurs.
It can also spice up your
standard gin and tonic.
It’s Spring and what
better way to celebrate
than with White-labelled
“Essence”. A vibrant,
light gin with a blast
of refreshing citrus
over base notes of the
Tasmanian wilderness.
Only the freshest locally
harvested botanicals
at the height of their
flavours are used in
the production.
Winter may be over but if
any cool nights reappear
or you want to stock
up for next season, this
is the gin to reach for.
Dark, brooding, rich and
complex, this gin has
multiple layers to entice
you in. It’s full of peppery
spice and all things nice.
If you love a martini, you
will love Quintessence.
Alternatively, if you don’t
mind mixing up a negroni,
it’s the perfect match with
a log fire.
QHA REVIEW | 59

WINE with John Rozentals
TIM ADAMS...ALWAYS TREATS HIS LOYAL
CUSTOMERS WITH RESPECT
Any story on Tim Adams should carry a serious
warning — beware of the handshake. To say it’s firm
is clearly an understatement, as many glassy-eyed
recipients will testify.
The winemaking approach is straight from the shoulder
also. For his eponymous label Tim only makes styles
that he enjoys drinking and that he knows his much
beloved Clare Valley does well. That’s why you won’t
find a chardonnay or a sauvignon blanc in the range.
He also treats his loyal customers with respect and
realises that taste doesn’t necessarily coincide with
bottomless pockets. That’s why you can still buy his
ultra-premium, flagship Aberfeldy Shiraz, for a tad
over $50. Would Tim prefer a single bottle of Penfolds
Grange or a case of Aberfeldy for a smaller outlay?
“I think that’s a no-brainer,” he shrugs.
And what did Tim do with his mid-life crisis? Rather
than buying a red sports car, he planted vineyards
of pinot gris and tempranillo. They weren’t small
vineyards either. Tim figured he didn’t have time to
experiment so he trusted his judgment, something that
has certainly paid off.
When it comes to pinot gris/grigio, Tim likes to operate
very much at the more complex Alsatian “gris” end of
the varietal spectrum rather than producing something
simpler in Italian “grigio” style, and his wines retain
some of the variety’s natural pink-gold hues.
The Clare Valley is a paradise for those who hanker
after a top riesling and the Adams version is right up
there with the best. But a few words of advice. As
well as bringing more consistency to the product,
screwcaps definitely seem to have slowed the aging
process, so be prepared to wait even longer for the
top Clare Rieslings to reach their peak.
Visit www.timadamswines.com.au.
TOP SHELF with John Rozentals
TIM ADAMS 2017
Pinot Gris
TIM ADAMS 2017
Riesling
ANGUS THE BULL 2015
Cabernet Sauvignon
QHA REVIEW | 60
There’s certainly plenty
of richness on the palate,
together with a touch
of sweetness to balance
the naturally high acidity.
Drink this white young,
preferably with Thai or
other spice-driven
Asian cuisine.
It explodes with
zesty citrus and floral
aromatics, and its high
level of natural acidity
virtually guarantees a
long cellaring life. If you
can’t wait that long, drink
it now with freshly grilled
whiting or bream served
with some melted butter.
Winemaker Hamish
MacGowan is
unashamedly appealing
to red-meat lovers with
this wine. which has an
unmistakable cassislike
cabernet edge, but
what I really like is that
it doesn’t scream this at
the drinker.

Paul St John-Wood
PUBTALK
GOLF, CHRISTMAS... IT’S ALL FUN
The IGT & QHA Golf Day has been run and won for
another year. Congratulations to Michael Porter, James
McKay, Russell Bauchman and Mark Bentley from
Porter’s Plainland Hotel for taking out the trophy for
this year. Mick wasted no time ensuring the cup had
pride of place on the top shelf at the pub straight after
the event.
ONE-OFF EXTENDED HOURS PERMITS
FOR CHRISTMAS PARTIES
With Christmas quickly approaching many hotels have
started taking bookings, if not already booked out on
some weekends, to host businesses’ Christmas party
functions. I have received a number of enquiries from
hoteliers in regional areas with regards to applying
for one-off extended hour permits for groups, which
have requested their party to continue post current
approved trading hours. If hoteliers are happy to
accommodate the booking they certainly can make the
application under this request. As the request is for a
private function, a condition will be applied to extended
hours approval stating the hotel must only remain open
for persons genuinely attending the function – the
venue must be closed to the rest of the general public.
Hoteliers can use this to their advantage if they can
host multiple functions on the same night and use the
late license as a selling point for these parties.
QHA GYMPIE LICENSEE MEETING
Thank you to Stacey and Linc from the Royal Hotel
in Gympie for hosting the QHA Gympie Region
Publicans’ Breakfast in late August. The breakfast
provided the opportunity for hoteliers from around the
region to network and discuss issues relevant to their
area. PFD Food Services again showcased a small
selection of their extensive product range and gave
the attendees further insight into their full suite of food
services. The attendees, and the QHA, are grateful for
PFD’s continued support of these licensee meetings.
The next meeting will be held at the Park Avenue Hotel
Rockhampton. Licensees in this region will receive
details of the lunch by post and email.
WELCOME TO NEW MEMBERS
The QHA would like to welcome new members The
Malthouse – Robina, Yandina Hotel - Yandina and The
Park View Tavern - Gordonvale. We wish you every
success in your hotel business endeavours for the
remainder of 2017 and beyond.
QHA REVIEW | 61

TRADE DIRECTORY
CASINO CONSOLES
Footrest, slimline and cashless bases
available. Casino Consoles, the only
name you need when it comes to
professional poker machine bases
and screening.
P: 07 3890 2969
www.casinoconsoles.com.au
COMMERCIAL FITOUTS
Bars, Clubs, Cafes, Restaurants.
Specialists in unique and premium
nationwide commercial fit-outs for
clubs, bars, cafes and restaurants.
P: 1300 426 637 (1300 HAMMER)
E: sales@clubbarconcepts.com.au
www.clubbarconcepts.com.au
SCIENTIFIC GAMES
This new generation of exciting game
content draws on the strength of
Scientific Games to create one of
the most dynamic game libraries
in the market.
P: 07 3458 9180
www.sggaming.com/australia
REFRIGERATION SYSTEMS
Time to upgrade your beverage and refrigeration systems?
Call us for expert advice and all your requirements including:
Quality beer dispensing equipment | Ice machines |
Refrigeration | Custom solutions for all venue sizes | AS5034
Compliancing | Sales, Installation, 24/7 Service.
Phone: 07 3422 0011 www.allsocool.com.au
BEER DISPENSING SYSTEMS - Sales - Service - Installation
Refrigeration | Glycol Equipment | Beer Gas Equipment
| Beerline Cleaning | Electronic Spirit Dispensers | 24/7
Maintenance, Servicing and Repairs. Australia’s largest
manufacturer, installer and suppler to beer dispensing
equipment. Proudly Australian Owned and Operated.
5 Holden Street, Woolloongabba, QLD 4102
Phone: 07 3421 5200 www.andale.com.au
QHA REVIEW | 62
PRESTIGE GAMING STOOLS
Comfort at Play
Karo Australia Pty Ltd
P: 02 9980 1431
E: info@karo.com.au
www.karo.com.au
DOWNTOWN DOMESTICS
Too busy to get domestic?
Window cleaning | Building washing
Housekeeping | Carpet / Upholstery
Cleaning | Bond / Spring cleaning |
Emergency cleaning | Pest control.
P: 1300 386 963
www.downtowndomestics.com
CITY PROPERTY SERVICES
Over 25 years of commercial cleaning
services | Compliant with ISA 9001
| Quality assurance | EcoClean
Certified using environmentally
friendly products | Free quotations.
P: 07 3391 2005
www.citypropertyservices.com

TRADE DIRECTORY
PROUD PLATINUM PARTNERS OF THE QHA.
COMPLETE FACILITY MANAGEMENT SPECIALISTS
Brisbane | Gladstone | Gold Coast | Sunshine Coast |
Mackay | Toowoomba | Townsville | Wide Bay. Hospitality
cleaning specialist, Hotel refurbishments, Lawns & ground
maintenance, Property & asset management, High pressure
cleaning/ non slip solution specialists.
P: 1800 262 637
www.cmbm.com.au
GLASS RECYCLING MANAGEMENT
Save time, space, money, people and the environment.
Reduce bottle noise inside and outside your venue, Improve
workplace health and safety, Reduce space needed for glass
waste bins, Save money on your current waste charges
Free trial call 1300 306 039 E: info@bottlecycler.com
www.bottlecycler.com
INTEGRATED POS SOLUTIONS
As used by Award Winning Hotels. New Compact
10” Touch Screens available. 10” & 15” Hotel and Bar
POS Solutions.
P: 1300 BIZSTAR 1300 249 782
E: reg@bizstar.com.au
www.uniwell.net.au to find out more.
MARKET LEADING BRANDS IN EQUIPMENT
No matter the size, shape or demands placed on your
business, we have the ability to deliver equipment that is
functional, adaptable and reliable. Convotherm, Waldorf,
Waldorf Bold, Turbofan, Washtech.
Phone: 1800 023 953 E: info@moffat.com.au
Service department: 1800 622 216
ADVERTISE
For more information on advertising in QHA REVIEW
contact David Swan: 0401 345 201
dave@horseandwater.com.au
QHA REVIEW | 63

QHA PARTNERS & CORPORATE MEMBERS
QHA PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY.
THE BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE QHA ENCOURAGES
MEMBER HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A QHA
PARTNER OR CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, QHA INDUSTRY ENGAGEMENT MANAGER ON (07) 3221 6999.
QHA REVIEW | 64
ACCOUNTING/ TAX
FTI Consulting
Ph: 07 3225 4900
www.fticonsulting.com
Hanrick Curran -
Chartered Accountants
Ph: 07 3218 3900
www.hanrickcurran.
com.au
HLB Mann Judd -
Chartered Accountants
Ph: 07 3001 8800
www.hlb.com.au
McGrath Nicol
Ph: 07 3333 9800
www.mcgrathnicol.com
PJT Accountants &
Business Advisors
Ph: 07 5413 9300
www.pjtaccountants.com.au
Professional Client Services
(QLD) P/L- Accountants &
Business Advisors
Ph: 07 3209 4452
www.pcsqld.com.au
Prosperity Advisers QLD
Ph: 07 3007 1971
www.prosperityadvisers.
com.au
ARCHITECTS /
REFURBISHMENT/
RECONSTRUCTION /
REPAIRS
Brand & Slater
Architects P/L
Ph: 07 3252 8899
www.brandandslater.
com.au
Darren S Dickfos Architects
Ph: 07 3358 1786
www.ddarchitects.com.au
Club Bar Concepts
Ph: 1300 426 637
clubbarconcepts.com.au
Darren S Dickfos Architects
Ph: 07 3358 1786
www.ddarchitects.com.au
Hot Concepts Design and
Construction
Ph: 07 3277 7740
www.hotconcepts.com.au
One Alliance Project
Consulting
Ph: 1300 853 123
www.oneallianceprojects.
com.au
Paynter Dixon - Design &
Construction
Ph: 07 3368 5500
www.paynter.com.au
Rohrig Hospitality
Ph: 07 3257 4411
www.rohrlg.com.au
Unita Group
Ph: 1300 659 399
www.unita.com.au
BEVERAGES
Accolade Wines,
Ph: 07 3252 7933
www.accolade-wlnes.
com
Asahi Premium
Beverages
Ph: 07 3868 2388
www.schweppes.com.au
Brown-Forman
Australia P/L
Ph: 07 3010 2000
www.brown-forman.com
Carlton & United
Breweries
Ph: 07 3666 4104
www.cub.com.au
Coca-Cola Amatil
Ph: 13 26 53
www.ccamatil.com
Diageo
Ph: 07 3257 0800
www.diageo.com
Lion
Ph: 07 3361 7400
www.lion-nathan.com.au
Liquor Marketing Group
Ph: 07 3246 5272
www.bottlemart.com.au
Red Bull Australia
Ph: 02 9023 2892
www.redbull.com.au
Samuel Smith & Son
Ph: 07 3373 5777
www.samsmith.com
Sirromet Wines
Ph: 07 3206 2999
www.sirromet.com
Treasury Wine Estates
Ph: 03 9685 8000
treasurywineestates.com
EDUCATION, TRAINING
& EMPLOYMENT
Availio
Ph: 07 3218 3900
www.hanrickcurran.com.au
Best Security - Security
and Training
Ph: 07 3212 8460
www.bestsecurlty.net.au
Foundation Education
Ph: 1300 130 157
foundationeducation.com.au
Frontier Leadership
Ph: 0423 097 246
www.frontierleadership.edu.au
Industry Graduates
Ph: 1300 038 000
www.industrygraduates.com
Nystrom Relief Managers
Ph: 0487 205 285
www.nystromreliefmanagers.
com.au
Professional Hospitality
Ph: 07 3160 8132
professionalhospitality.com.au
Sidekicker
Ph: 1300 098 375
www.sidekicker.com.au
St John Ambulance Australia
Ph: 07 3253 0552
www.stjohnqld.com.au
ENERGY GAS/POWER
Choice Energy
Ph: 03 9002 5123
www.choiceenergy.com.au
ELGAS
Ph: 131161
www.elgas.com.au
Leading Edge Energy
Ph: 1300 852 770
www.leadingedgeenergy.
com.au
Make It Cheaper
Ph: 1300 957 721
www.makeitcheaper.com.au
TransTasman Energy Group
Ph: 1300 118 834
www.tteg.com.au
FINANCES, BANKING,
INSURANCE &
INVESTMENTS
AON Risk Services -
QHA Insurance Brokers
Ph: 07 3223 7512
www.aon.com.au
Ausure Insurance Brokers
SEQ
Ph: 1300 450 663
www.ausureseq.com.au
Banktech
Ph: 1800 080 910
www.banktech.com.au
Bepoz Retail Solutions
Ph: 1300 023 769
www.bepoz.com.au
BUPA - health insurance
Ph: 134135
(quote ID 2109197)
www.bupa.com.au
CashPoint Payment Solutions
Ph: 1300 286 626
www.cashpoint.com.au
Green Finance Group
Ph: 0457 883 700
www.greenfinancegroup.
com.au
Hanrick Curran –
Chartered Accountants
Ph: 07 3218 3900
hanrickcurran.com.au
lnCash ATMS
Ph: 1300 800 660
www.incash.com.au
Integrity Corporate Finance
Ph: 02 9268 3088
.integrityfinancegroup.com.au
Silverchef
Ph: 07 3335 3392
www.silverchef.com.au
St. George Corporate &
Business Bank
Ph: 07 3232 8911
www.stgeorge.com.au/
corporate-business
Westpac Banking
Corporation
Ph: 07 3350 7750
www.westpac.com.au
FOOD & ASSOCIATED
BUSINESSES
Bitesize Coffee Treats
Ph: 02 9723 6500
www.bitesizecoffeetreats.com
PFD Food Services
Ph: 07 3906 9726
www.pfdfoods.com.au
GAMING AND RACING
Ainsworth Game
Technology P/L
Ph: 07 3209 6210
www.ainsworth.com.au
Aristocrat Leisure industries
Ph: 07 3801 4444
www.aristocrat.com.au
Bytecraft Systems -
Gaming Machine Service
Ph: 07 3456 3345
www.bytecraft.com.au
Casino Consoles Australia
Ph: 07 3890 2969
www.casinoconsoles.com.au
IGT
Ph: 07 3890 5622
www.igt.com.au

QHA PARTNERS & CORPORATE MEMBERS
Karo - gaming stools
Ph: 02 9980 1431
www.karo.com.au
Recharge DJs
Ph: 1300 836 832
www.rechargedjs.com
QHA PLATINUM PARTNERS
Konami Australia
Ph: 02 9666 3111
www.konamiaustralia.com.au
Sky Channel
Ph: 07 3228 6344
Freecall: 1800 251 710
www.skychannel.com.au
Max Queensland
Ph: 07 3637 1235
www.maxgaming.com.au
HOTEL & BAR SUPPLIES
Scientific Gaming
Ph: 02 9773 0299
www.scientiflcgames.com
Tabcorp Keno
Ph: 07 3243 4113
www.tabcorp.com.au
Andale Beverage Systems
Ph: 07 3421 5200
www.andale.com.au
Ausworld Commercial
Furniture & Design
Ph: 0409 264 212
www.ausworldfurniture.com.au
QHA DIAMOND PARTNERS
UBET
Ph: 07 3637 1370
www.ubet.com
BOC Limited -Gas/
Reticulation Supply
Ph: 07 3212 4322
www.boc.com.au
HOSPITALITY
CONSULTANTS
Commercial Licensing
Specialists
Ph: 07 5526 0112
www.clslicensing.com.au
Hunter Technologies
Ph: 1300 693 357t
www.cellarcontrol.com.au
HOTEL BROKERS /
REAL ESTATE /
PROPERTY VALUERS
QHA GOLD PARTNERS
DWS Hospitality
Specialists
Ph: 07 3878 9355
www.dws.net
Clark Real Estate
CRE Hotel Brokers
Ph: 07 5371 0165
www.crebrokers.com
Graham Brown - Liquor
& Gaming Licences
Ph: 07 3300 1578
CBRE Hotels
Ph: 0418 886 525
www.cbrehotels.com
Professional Hospitality
Ph: 07 3160 8132
www.professionalhospitality.
com.au
Knight Frank Australia
Ph: 07 3246 8888
www.knightfrank.com.au
Silver Chef
Ph: 07 3335 3392
www.silverchef.com.au
HOTEL ENTERTAINMENT
Fox Sports
Ph: 0403 061 412
www.foxsports.com.au
Foxtel for Business
Ph: 1300 720 630
www.austar.com.au
Nightlife - Music & Video
Freecall: 1800 679 748
www.nightlife.com.au
Pro Score - Sporting
Promotions
Ph: 0431 366 800
www.proscore.com.au
Knight Frank Valuations
Ph: 07 3193 6800
www.knightfrank.com.au
Landmark White
Ph: 07 3226 0002
www.landmarkwhite.com.au
MVS National Mackay
Whitsundays
Ph: 07 4847 0737
www.mvsvaluers.com.au
Power Jeffrey & Co -
Hotel Brokers
Ph: 07 3832 6000
www.powerjeffrey.com.au
Ray White Hotels
Ph: 02 8016 3810
www.raywhite.com.au
QHA SILVER PARTNERS
Green Finance Group
QHA BRONZE PARTNERS
Power Jeffrey and Company
Best Security
Black & White Cabs
Rohrig Group
St George Bank
Red Bull Australia
Brand+Slater Architects
BOC Limited
Paynter Dixon
Prosperity Advisers QLD
QHA REVIEW | 65

APPROVED
MANAGER’S
LICENCE
LEGAL
Bennett & Philp Lawyers
Ph: 07 3001 2999
www.bennettphilp.com.au
Broadley Rees Hogan Lawyers
Ph: 07 3223 9121
www.brhlawyers.com.au
Commercial Licensing
Specialists
Ph: 07 5526 0112
www.clslicensing.com.au
Challenger Services Group
Ph: 07 5668 3133
www.csgroup.com.au
CMBM Facility Services
Ph: 07 3391 1040 /
0419 708 715
www.cmbm.com.au
Tru Security Services
Phone: 0452 377 662
Web: www.trusecurity.com.au
SUPERANNUATION
RESPONSIBLE MANAGEMENT
OF LICENSED VENUES
TRAINING
Corrs Chambers
Westgarth - Lawyers
Ph: 07 3228 9778
www.corrs.com.au
McMahon Clarke
Ph: 07 3831 8999
www.mcmahonclarke.com
Hanrick Curran
Superannuation
Ph: 07 3218 3900
www.hanrickcurran.com.au
lntrust Super Fund
Ph: 07 3013 8700
www.intrust.com.au
“HONESTLY THE BEST TRAINING
SESSION! FUN AND LIGHT-HEARTED
Mullins Lawyers
Ph: 07 3224 0222
Curt Schatz - direct
Ph: 07 3224 0230
www.mullinslaw.com.au
LIQUOR BUYING GROUPS
TECHNOLOGICAL
PRODUCTS
& SERVICES
Big Ass Fans
Ph: 1300 244 277
www.bigassfans.com.au
WHILE BEING VERY INFORMATIVE AND
KNOWLEDGEABLE. THANKS, QHA.”
Liquor Marketing Group
(Bottlemart)
Ph: 1300 733 504
www.bottlemart.com.au
Bytecraft Systems
Ph: 07 3456 3345
www.bytecraft.com.au
OTHER COURSES OFFERED:
LIQUOR WHOLESALE
GROUPS
First2Click
Ph: 1300 765 385
www.unidapsolutions.com.au
Online RSA/RSG Training
Gaming Nominee Training
Employment Relations Training
Employment Relations Webinar
ALM (Australian Liquor
Marketers)
Brisbane: Ph: 07 3489 3600
Townsville: Ph: 07 4799 4022
Cairns: Ph: 07 4041 6070
www.almliquor.com.au
JB Hi-Fi Commercial
Division
Ph: 07 3360 9925
www.jbhifi.com.au
PRINTING / GRAPHIC
DESIGN
QIKID
Ph: 1300 553 256
www.qikid.com
QHA REVIEW | 66
Responsible Management of Licensed Venues
Training is a mandatory training requirement
for those applying for a liquor licence, and
applicants for an Approved Manager’s Licence.
Training is offered face to face at regional
centres throughout Queensland.
For more information please contact the
QHA Training Centre
Ph: 07 3221 6999 Fax: 07 3221 6649
Email: training@qha.org.au
Web: www.qha.org.au
Easil - Graphic Design
Ph: 1300 032 745
www.easil.com
Platypus
Ph 07 3352 0300
www.platypusgraphics.com
SECURITY / CLEANING
Best Security
Ph: 07 3212 8460
www.bestsecurity.net.au
Bluey’s Cleaning Solutions
Ph: 1800 925 925
www.blueys.net.au
Cap Security Services Pty Ltd
Ph: 07 3892 7777
www.capsecurity.com.au
City Property Services
Ph: 07 3391 2005
www.citypropertyservices.co
Clear to Work - Police Checks
Ph: 07 3899 1123
www.cleartowork.com.au
Scantek Solutions
Ph: 1300 552 106
www.scantek.com.au
Time Target
Ph: 07 3137 1133
www.timetarget.com
TRANSPORT
A.P. Eagers Limited
Ph: 07 3109 6731
www.apeagers.com.au
Black and White Cabs
Ph: 07 3860 1800
www.blackandwhltecabs.
com.au
WASTE MANAGEMENT
Bottlecycler
Ph: 0434 416 540
www.bottlecyler.com

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Subject to regulatory approval

2016 RAINMAKER EXCELLENCE AWARDS