Waikato Business News October/November 2017

Introducing the new home of 

Introducing the new home of 

SPECIAL ADVERTISING WRAP 


Te Rapa build exciting moment for Duncan & Ebbett 

THE PHENOMENAL POPULARITY OF THE 

NEWEST MODELS HAS PROMPTED A MOVE 

TO A SPECTACULAR NEW SITE IN TE RAPA FOR 

DUNCAN & EBBETT’S JAGUAR LAND ROVER , 

VOLVO, PEUGEOT AND CITROEN DEALERSHIP. 

The 10,000 square metre site 

right next to The Base precinct, 

set to open in early December, 

will be New Zealand’s only 

greenfields, purpose-built Jaguar 

Land Rover showroom. 

Duncan & Ebbett director 

Craig Duncan says the business 

has outgrown its Tristram 

St site, having already once 

extended into new showroom 

and garage facilities. 

The dealership has grown 

significantly over the last six 

years; it now has 50 staff across 

“It’s been a massive 

process but it’s been a 

great project and we’ve 

had a fantastic client 

to work with because 

Craig has allowed us the 

freedom to be creative.” 

– Noel Jessop, Noel 

Jessop Architecture 

Hamilton and Tauranga sites 

and has won multiple awards 

including Jaguar Land Rover 

Retailer of the Year in both 2016 

and 2017. 

The new Duncan & Ebbett on 

the corner of Mahaanga Drive 

and Te Kowhai Rd, will provide 

vastly improved accessibility and 

comfort for customers and staff 

and is a just a short stroll from 

The Base’s shops. 

With luxurious facilities for 

customers, the highly visual 

site will create a landmark, 

displaying Jaguar Land Rover 

and Volvo, Peugeot and Citroen 

brands which are so recognised 

all around the world in two 

separate, state-of-the-art 

showrooms. Jaguar Land Rover 

vehicles will be displayed in a 

10 car showroom and Volvo, 

Peugeot and Citroen vehicles 

in a multiple car showroom 

alongside. 

The new workshop facilities 

will also be state-of-the-art and 

unlike any other in the Waikato 

for Duncan & Ebbett’s team of 

12 highly skilled technicians. 

The extra space at the Te 

Rapa site will also be able 

to provide a higher level of 

customer experience with easier 

access, more parking and the 

ability to display more of a range 

of new and used vehicles for 

customers. 

The timing couldn’t be 

better to heavily invest in the 

five iconic vehicle brands that 

Duncan & Ebbett represents. 

Jaguar is emerging as New 

Zealand’s fastest growing luxury 

car manufacturer and sales of 

Land Rovers have surged over 

the last five years. 

Sales of the global success 

story, the F-PACE – Jaguar’s 

entry into the luxury SUV 

market – have outstripped direct 

competitors. Jaguar Land Rover 

NZ operations manager Ben 

Montgomery says the brand is 

proving popular with Kiwi car 

owners. 

Jaguar Land Rover has had a 

phenomenal rise in sales, says 

Craig. 

“We’ve also had the new 

Land Rover Discovery 5 while 

the New Range Rover Velar has 

just arrived and there is huge 

interest in that car. 

“Next year we will have 

the E-PACE Jaguar which is a 

compact SUV model and then 

later in the year the I-PACE 

which is a fully electric car with 

“It was always going to be 

a very impressive complex 

from day one – quite a 

significant complex for 

Hamilton. It has come 

up very very well and I’m 

really pleased with the 

result.” 

– Jeff Downey, 

managing director, 

Downey Construction 

Continues next page 

www.duncanandebbett.co.nz


The team 

CRAIG DUNCAN 

Managing director 

MARTIN WESTALL 

Operations manager 

021 066 2338 

From previous page 

a range of more than 500km on 

one charge.” 

Meanwhile not to be outdone, 

Swedish manufacturer Volvo has 

re-invested substantially in its 

business and Duncan & Ebbett 

has some superb new product 

available. 

“With the product we’ve got 

coming, Volvo is just going to go 

from strength to strength,” says 

Craig. 

In 2015 Volvo launched the 

new XC90 and that seven seater 

has been a sales success both 

in New Zealand and worldwide. 

Currently Volvo is launching 

the all new Xc60 to replace the 

current outgoing model which 

was Europe’s highest selling midsize 

SUV and early next year 

Volvo will add a new car to their 

stable with the new XC40 . 

In the space of three years 

Volvo will have launched three 

new models in the fastest 

growing vehicle segments in New 

Zealand - seven seater SUV, 

mid-size SUV and compact SUV. 

Volvo Car New Zealand 

general manager Coby Duggan 

says the Volvo brand is 90 years 

old this year and its heritage has 

been heavily geared around safety 

but with Scandinavian design and 

intuitive technology. 

“The most significant model at 

the moment is the XC60 which is 

currently being launched around 

New Zealand and that I’m sure 

will create interest in the new 

Duncan & Ebbett showroom.” 

Volvo is one of the most 

well-known and respected car 

brands in the world with sales of 

534,332 cars last year in about 100 

countries. 

The new Duncan & Ebbett 

site will also feature customised 

showroom space for the Citroen 

and Peugeot brands, says Craig. 

“Both Peugeot and Citroen 

have suffered a bit of an identity 

crisis in the Waikato in the last 

five or so years, having been 

relocated from dealership to 

dealership in the Waikato. But I 

believe with the loyal customer 

following and our dedication to 

these two great brands as well as 

a new product line up, the future 

for Peugeot and Citroen in the 

Waikato couldn’t look better.” 

Peugeot’s new star is its small 

SUV, the 3008 while the 5008 

model is expected to further 

re-energise the brand. 

The size of the new Te Rapa 

site means Duncan & Ebbett 

is well future-proofed for 

expansion. 

For Noel Jessop Architecture, 

managing the design of the 

new Duncan & Ebbett premises 

has been an exciting challenge 

accentuated by the fact that 

they were designing the first 

purpose-built Jaguar Land Rover 

showroom in New Zealand. 

What has added to the 

challenge are the demands of 

incorporating the Corporate 

Identity (CI) of world renowned 

brands such as Jaguar Land Rover 

and Volvo into each showroom. 

“It’s been a massive process but 

it’s been a great project and we’ve 

had a fantastic client to work with 

because Craig has allowed us the 

freedom to be creative.” 

Duncan & Ebbett’s new 

premises in Te Rapa will be 

an impressive complex and 

something of a landmark in 

the city, according to Downey 

Construction managing director 

Jeff Downey. 

“It was always going to be a 

very impressive complex from day 

one – quite a significant complex 

for Hamilton. It has come up very 

very well and I’m really pleased 

with the result.” 

ADAM MURPHY 

Sales manager 

Jaguar Land Rover 

027 842 7451 

Active in the community 

TANIA 

O'LEARY 

Service manager 


021 721524 

STUART KOCH 

Sales manager 

Volvo Citroen Peugeot 

27 680 4410 

DUNCAN & EBBETT is a 

big supporter of the Waikato 

community. 

The business sponsors a 

scholarship and provides two 

vehicles to Southwell School 

and also provides a vehicle for 

Waikato Chamber of Commerce 

chief executive William Durning. 

“We have always believed in 

giving back to the community 

and our relationship with both 

Southwell School and Waikato 

Chamber of Commerce are a 

really good fit for us,” says Craig. 

William Durning says he 

appreciates Duncan & Ebbett’s 

support and enjoys the new 

Peugot 3008 at his disposal. 

“The commentary I’ve had 

back from people is that the 

Stuart Koch, Duncan & Ebbett with William Durning, 

Chief Executive, Waikato Chamber of Commerce. 

chamber looks a lot more 

professional and I am really 

grateful for Craig’s support. 

“I am really excited that a 

premier brand in Waikato like 

Duncan & Ebbett is backing the 

chamber and driving Waikato 

business.” 

Duncan & Ebbett also 

sponsored the Red Cross Race 

Day on October 6 at Waikato 

Racing Club. 

DAVE BOOTLAND 

Service manager 

Volvo Citroen Peugeot 

07 847 2792 

Craig and Toni Duncan with Jason Speedy, headmaster of Southwell School (Centre) .

OCTOBER/NOVEMBER 2017 VOLUME 25: ISSUE 10 WWW.WBN.CO.NZ FACEBOOK.COM/WAIKATOBUSINESSNEWS 

Why we 

came back 

to the CBD 

In 2007 commercial realtor NAI Harcourts 

joined the exodus of businesses leaving the 

struggling CBD. The central city is undergoing a 

renaissance and NAI Harcourts is glad to back. 

NAI Harcourts managing 

director Mike Neale. 

By GEOFF TAYLOR 

NAI Harcourts managing 

director Mike 

Neale only has to walk 

a few metres from his Victoria 

St office to be reminded how 

good it is to be back in the 

CBD. 

“You can’t walk anywhere 

without bumping into someone 

you know, someone in business 

among all the profession- 

al and office space surrounding 

us here,” he says. 

He jokes that while access 

to so many contacts and the 

close proximity of great cafes 

hasn’t been good for his waistline, 

it has certainly been good 

for business. 

In 2007, NAI Harcourts, 

then known as CBRE, left its 

building on the corner of Victoria 

St and London St and 

moved to a new office on the 

corner of Forest Lake Rd and 

HIGH TEA ON TAP 

Zealong Tea and Good 

George combine talents 

P12 

Te Rapa Rds. The CBD was 

struggling at the time with retail 

vacancy rates hitting a high 

of about 15 percent. 

“We sold this building and 

it wasn’t in our plans to come 

back here,” says Mike. 

Times have changed though 

and as the CBD began to undergo 

a resurgence in the last 

two years or so NAI Harcourts 

began to rethink its plans. An 

approach from developer Matt 

Stark who was redeveloping 

the old Harcourts building 

proved the pivotal moment. 

“He said one day ‘do you 

guys want to come back into 

town?’ 

“We wanted a contemporary 

building and knowing 

the quality that Matt brings to 

buildings we were immediately 

tempted. Our lease still had 

more than a year to run but 

we thought if we don’t move 

now we probably won’t find 

a spot we really want. Things 

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were beginning to move pretty 

quickly again in the CBD.” 

NAI Harcourts is now back 

in its redeveloped old building 

and couldn’t be happier with 

KEY DRIVERS FOR CBD 

Continue council remissions on CBD development 

contributions 

Earthquake strengthening laws have forced 

landlords to refurbish 

2 hours free parking in the CBD 

the outcome. 

“We just love the location,” 

says Mike. “We are surrounded 

Planning changes encouraging residential 

development in CBD 

Continued on page 3 

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2 WAIKATO BUSINESS NEWS October/November 2017 

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WAIKATO BUSINESS NEWS October/November 2017 

3 

Why we came back to the CBD 

From page 1 

by so many offices, so many 

professional services. There is 

so much interaction with other 

businesses, people pop in all 

the time. This is absolutely the 

place to be. 

“There’s so much going on 

and I think we really wanted to 

be part of it. Coming back to 

the CBD has been much better 

for our business. It’s like coming 

home again.” 

Mr Neale acknowledges 

that a decade ago the CBD’s 

situation was “pretty dire”. 

“But it’s now redeveloping 

on a vast scale really, much 

more so than we’ve ever seen 

before”. 

A Retail Occupancy Survey 

released by NAI Harcourts and 

CBRE Research this month 

shows that the CBD’s vacancy 

rates have steadily declined 

since they were at 14 percent in 

June 2012. In the six months to 

June they rose slightly from 6.2 

percent to 8.3 percent which is 

partly due to the removal of 

retail stock in that period for 

refurbishment, redevelopment 

and earthquake strengthening. 

“We’ve seen some real 

gains in this area over the last 

few years. It’s been gradual but 

it’s been sustained.” 

Overall office vacancies 

reached an all time low of just 

6.3 percent in June having 

been as high as 12 percent in 

2010. 

Mr Neale presented the report 

at Hamilton CBD Association’s 

AGM in October and 

said there wasn’t one silver 

bullet to the CBD’s revitalisation, 

but a number of “moving 

parts”. 

Key drivers to it success 

included Hamilton City Council’s 

remissions for development 

contributions. He said he 

knew of a building vacant for 

10 years which had a $5 million 

redevelopment as a result 

of that remission. 

Two hours free parking in 

the CBD was another factor. 

“I can’t remember seeing so 

many available car parks in the 

CBD than we have seen in the 

last two weeks,” he said. 

New district plan rules 

encouraging residential development 

in the CBD and 

earthquake strengthening laws 

which encouraged landlords to 

refurbish buildings were also 

significant factors. 

CBD Association chairwoman 

Sarah King said an August 

indicator report showed 

the spend in the central city is 

up 10 percent in the last year. 

“There is a general feeling 

of activity and modernisation 

happening in the CBD contributing 

to a feeling of positivity 

and business buoyancy.” 

Significant commercial developments 

underway in the 

city included: 

- The Genesis building on 

the corner of Tristram and 

Bryce Sts 

- The Anglesea medical 

development 

- The DHB Farmers building 

- The ASB building on the 

corner of Bryce and Barton 

Sts 

- Victoria on the River 

- The Sudima Hotel, Victoria 

St 

- The development on the 

Corner of Ward and Victoria 

Sts 

“These developments will 

see 1700 workers centrally 

located in the CBD plus additional 

customers and clients 

visiting these businesses,” she 

said. 

Ms King said significant 

challenges previously identified 

by members had seen 

movement in the past six 

months. These included the 

issue of parking which was being 

addressed by the two-hourfree 

parking trial which started 

in October, improved perceptions 

on CBD safety and concept 

plans put up to redevelop 

Garden Place. 

She said the commercial 

sector had identified a demand 

for smaller boutique retail 

spaces which support the start 

up or smaller retailer. 

“There is a strong demand 

for premises with kitchen facilities 

and the proposed new 

CBD Association 

chairwoman Sarah King. 

theatre site has added additional 

interest to the hospitality 

precinct in the south end of the 

CBD. Office space is in demand 

from smaller businesses 

outside of the CBD looking 

to capitalise on CBD facilities 

of cafes, eateries, restaurants, 

gyms, retail offering and other 

services.” 

Disclaimer: Geoff Taylor is 

also a Hamilton city councillor. 

Crowe Howarth for specialist banking advice 

There are few risks that 

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more than the possibility 

of their bank not being 

there when they need them. 

Banks are increasingly discerning 

about whether to lend, 

particularly to businesses, 

and if they do so there are the 

terms and conditions to negotiate. 

This is driven in part 

by factors outside the banks’ 

control such as banking regulators 

in both New Zealand 

and Australia. On top of that, 

international banking accords 

(BASEL) also determine how 

a bank “behaves” when it 

comes to lending. These reforms 

all impact on the banks’ 

capital and liquidity requirements 

and their cost. There 

is now virtually no secondary 

market for lending, due to the 

disappearance of finance companies. 

The tough messages banks 

have delivered, the rotating 

chair of their “Relationship 

Manager” for many business 

clients, and ongoing internal 

bank restructuring, has left 

many business owners concerned 

about whether their 

banker has the tenure and 

experience to understand and 

meet their financing needs. 

Commercial and mortgage 

brokers cater for the needs 

of small business owners deriving 

their income from brokerage 

commissions with the 

bank, and these brokers rely 

on the business providing the 

owner’s house as security for 

the lending. But what about 

those medium sized businesses 

whose lending needs 

exceed that which can be secured 

by property, meaning 

the need for lending based on 

business cash flow? 

Rather than a one-off transactional 

based service, Crowe 

Horwath’s experienced former 

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The Drug Detection Agency 

WORKPLACE DRUG TESTING: 

a great return on investment 

The workplace could be a useful weapon 

in the community’s battle against drug 

use judging by the galloping growth of 

Waikato’s The Drug Detection Agency 

(TDDA). 

By ANDREA FOX 

In just two years, demand 

from businesses for the services 

of the Waikato-Coromandel 

arm of the national 

agency has trebled, and with it, 

local TDDA staff numbers and 

a squeeze on office space. 

Waikato region franchise 

owners Graeme and Leona 

Smith have marked their two 

year ownership of the drug 

detection, management and 

education organisation with a 

move into a new property in 

Hamilton’s Euclid Avenue. 

Just a stone’s throw from 

TDDA Waikato’s former headquarters 

in the same street, the 

new premises at 27 Euclid Avenue 

has a purpose-renovated 

interior for drug testing facilities 

and its administration, 

training and management staff, 

along with a bigger car park 

for clients and drug testing 

vehicles. And because TDDA 

is helping the business sector 

navigate increasingly rigorous 

health and safety legal requirements, 

the Smiths have ensured 

there’s room in the new 

THE DRUG DETECTION 

AGENCY SERVICES: 

building to grow further. 

For Graeme the two years 

have flown since the ink dried 

on the couple’s deal to buy the 

greater Waikato TDDA business, 

which serves company 

and residential customers from 

the top of the Coromandel 

Peninsula and Tuakau, south of 

Auckland, right down into the 

King Country and deep into 

south Waikato. 

Testing in the 

workplace enables an 

employer to identify if 

people are at risk or 

putting others at risk. 

The business now has 12 

staff – it started with four – and 

six drug testing vehicles on 

the road. TDDA Waikato also 

provides a house methamphetamine 

testing service. 

For commerce and organisations, 

it offers a complete 

• Free Drug and Alcohol Policy Review 

A review of your current policy and procedures with 

recommendations to ensure best practice 

• Drug and Alcohol Policy design 

Including consultation, development, implementation and 

review. 

• Mobile Drug and Alcohol Testing 

A full range of drug and alcohol testing throughout 

the Waikato and Coromandel. Purpose-built, on-site 

testing vehicles have been designed to meet legislative 

requirements. 

• In House Management Training Workshops 

A four-hour workshop including; drug and alcohol testing 

in the workplace; drug use indicators and paraphernalia; 

statistics and faces about drug use and testing; duties 

under legislation; establishing reasonable grounds; search 

and seizure; group scenario work. Attendance includes 

TDDA’s specifically designed Smart Phone app. 

• Monthly Public Management Training 

Workshops 

The same four-Hour workshop as the in-house aimed at 

smaller business. Also includes TDDA’s Smart Phone App. 

• Employee Training workshops 

Topics covered in this 75 minute session includes; drug and 

alcohol abuse and effects; drug and alcohol testing in the 

workplace; methamphetamine; introducing your drug and 

alcohol policy; what to expect from the drug and alcohol 

testing procedures; work health and safety legislation. 

• Community Education Sessions 

• Methamphetamine Testing of Properties 

www.tdda.com – 0508 DRUG TEST 

service package from creating 

a drug and alcohol workplace 

policy to staff training and 

drug and alcohol testing. 

“What we do is run drug and 

alcohol management plans for 

an employer. What we do isn’t 

about judging people who use 

drugs or alcohol, it’s all about 

creating a safe environment for 

everyone,” says Graeme. 

Workplace drug testing, he 

says, has proven to be an effective 

tool to prevent workplace 

accidents as increasingly 

stricter legislation is rolled out 

which demands a duty of care 

by employers to all staff, and 

for the safety of the public. 

“But you have to have the 

policy right. If you don’t know 

what you are doing, things can 

move rapidly from a simple 

question to a personal grievance. 

“I always say my job has 

two very distinct parts – keeping 

the workplace safe and 

keeping employers out of the 

courtroom. If you have people 

who fail drug tests you have 

essentially identified a potential 

risk and you have to act 

on this. It’s vitally important 

that you follow the correct process 

and that you’re aware of 

the latest case law to prevent 

ending up in the employment 

court,” says Graeme, who 

had 30 years corporate executive 

experience before buying 

the franchise with TDDA, 

the largest such operation in 

New Zealand and considered 

an Australasian market leader. 

Leona’s background is in 

senior administration, events 

management, sales and sponsorship 

and community work. 

“We offer the policy, education 

and communication tools, 

which ultimately builds the 

right culture within an organisation. 

You can have rules but 

I say to people ‘what do you 

do when no-one’s watching?’ 

That’s really what a culture is 

about,” he says. 

Manager and supervisor 

training by TDDA Waikato enables 

a programme to be rolled 

out in a way that staff can understand 

the reasons why their 

organisation has introduced it. 

“If you haven’t got the right 

platform and the right culture, 

the testing side of it isn’t going 

to work,” says Graeme. 

Some large organisations, 

such as rural advocate Federated 

Farmers, have their own 

drug and alcohol safety policies 

which means TDDA can 

just step in and support, facilitating 

them with testing and 

staff training. 

As workplace drug testing 

continues to increase in New 

Zealand and Australia, so does 

the volume and variety of 

drugs entering the community, 

says Graeme. 

“Socially more and more 

drugs are out there, and more 

complex drugs. World trends 

indicate more people are also 

becoming addicted to prescription 

medication with the likes 

of opiates and benzodiazepines. 

“An American expert who 

recently spoke to us at TDDA 

said 80 percent of people will 

make their decision about using 

a drug based on whether 

it and whether it has a social 

stigma attached to it. A good 

example would be smoking 

cigarettes these days. 

“Testing in the workplace 

enables an employer to identify 

if people are at risk or putting 

others at risk.” 

TDDA has recently opened 

a new laboratory in Auckland, 

which has shaved a whole day 

off result report times to employers, 

Graeme says. 

TDDA’s mobile service has 

substantially reduced lab costs 

and resulted in less down time 

for businesses around testing, 

he says. 

The arrival of a TDDA van 

at a workplace can be covert or 

obvious depending on the client’s 

wish. 

Graeme says some employers 

like all signage and identification 

removed on a visit while 

others like the vans to come 

“with neon lights blazing”. 

The number of testing occasions 

and number of employees 

tested during a visit is decided 

as part of the programme 

planning. 

“If an employer says they 

can only afford to do 12 tests 

a year, I would say do one test 

a month rather than one lot of 

12 or two lots of six tests. It 

becomes part of the organisation’s 

culture and a deterrent 

because people know it’s going 

to happen sometime every 

month.” 

Graeme says for a company, 

the return on an investment 

in a dedicated random testing 

TDDA programme is highly 

effective. 

TDDA offers an incident 

example: an employee earning 

$20 per hour who misjudges a 

step on a staircase due to alcohol 

or drug use, suffers a common 

back injury, a prolapsed 

disc. Including his supervisor’s 

time at $25 per hour, ACC estimates 

the total cost to the business 

of this accident is $9170, 

made up of incident, investigation, 

replacement and productivity 

costs. 

TDDA has ISO 15189:2012 

accreditation for workplace 

drug testing. 

Research in New Zealand 

and overseas shows clear evidence 

of the link between a 

higher incidence of workplace 

accidents and employee drug 

or substance use, Graeme says. 

The key themes emerging 

from studies concluded that 

businesses with sound workplace 

policies were associated 

with lower risk levels of workplace 

accidents related to alcohol 

and drug use among staff. 

(Referenced studies are available 

on request from TDDA.) 

The studies showed employees 

who used drugs were 

51 percent more likely to have 

increased medical claims. Regular 

drug users were 3.6 times 

more likely to be involved in 

a workplace accident. Other 

findings: employees who used 

drugs had a 66 percent higher 

rate of absenteeism and six per 

cent of cannabis users reported 

they had harmful effects on 

their work. 

GRAEME SMITH - GENERAL MANAGER 0274 881 364 | 07 850 5056 | graeme.smith@tdda.com


Creating drug-free environments 

5 

Testing advised for a 

smorgasbord of drugs 

Cannabis use is by far the biggest 

culprit when Waikato people fail random 

workplace drug tests. 

The Waikato operation 

of the Drug Detection 

Agency says 80 percent 

of workplace drug test “fails” 

in the greater region are linked 

by laboratory analysis to cannabis. 

It’s a statistic echoed in national 

workplace drug testing 

results, says Graeme Smith, 

who with wife Leona owns 

the Waikato-Coromandel franchise 

of The Drug Detection 

Agency (TDDA), a international 

company. 

The business has six mobile 

testing vehicles on the road 

every day, visiting work sites 

from the top of the Coromandel 

and across to the Tuakau 

district south of Auckland, 

down into Tokoroa’s forestry 

areas and into the King Country. 

Some testing is also done 

at the firm’s base in Hamilton 

where TDDA has recently 

moved into expanded new offices 

at 27 Euclid Avenue. 

TDDA Waikato, the biggest 

operation of its kind in 

the greater region, conducting 

hundreds of tests per week and 

training numerous managers 

and supervisors about how to 

effectively manage the drug 

and alcohol risk in the workplace 

through state-of-the-art 

education, says Graeme. A 

negative test result is instantly 

known, while those with 

a question mark are sent to 

TDDA’s new Auckland laboratory. 

Graeme says more and 

more companies and organisations 

are signing up for a 

TDDA programme as the legal 

focus on workplace health and 

safety intensifies and the onus 

lies with employers to ensure 

staff and the public are safe 

during commercial operations. 

While random testing at 

work sites is a large part of the 

TDDA’s business, the agency 

through the programmes it offers 

also devotes a lot of time 

to helping employers establish 

a solid policy around drug and 

alcohol use in the workplace, 

training managers and supervisors 

to recognise and deal with 

problems, and developing a 

culture of safety. 

“Drug and alcohol use is 

a serious matter in the workplace. 

At the end of the day it’s 

all about safety and making 

sure everyone gets home safely,” 

Graeme says. 

“Policy, education and 

communication ultimately 

builds the culture within an 

organisation. Through training 

of managers and supervisors, 

staff learn to understand 

why we are doing this,” says 

Graeme. 

The business sectors TDDA 

services are almost as diverse 

as the drugs that need to be 

tested for these days, he says. 

“When people ask me who 

we deal with, I say it’s more 

accurate to ask who we don’t. 

We work in every area from 

manufacturing and transport 

to roading, retail and construction. 

Most of New Zealand’s 

biggest corporates in the major 

sectors are clients.” 

TDDA can test for a wide 

range of drugs in a standard 

random test. 

“Cannabis is the main one 

identified in Waikato and nationally. 

But we are seeing the 

rise methamphetamines, which 

are getting upwards of 16 percent. 

Synthetic drugs and the 

misuse of prescription drugs 

are also a growing issue,” says 

Graeme. 

“Alcohol is an issue and 

probably the biggest risk in the 

workplace because it’s socially 

accepted.” 

In pre-employment drug 

tests in Waikato there is a fail 

rate of about eight percent, 

he says. 

“Pre-employment test is 

about building fences at the 

top of the cliff. If you don’t 

want drugs in your business 

don’t employ people who are 

either using or have a strong 

propensity to use drugs or alcohol. 

Random testing is another 

fence built at the top of 

the cliff. It’s a strong deterrent 

and reinforces your policy.” 

TDDA’s growth story 

TDDA was launched in 2005 to 

supply a specialised service to 

companies and organisations 

conducting workplace drug and 

alcohol testing or considering it. 

Since then the agency has 

worked to ensure compliance to 

the drug testing standard AS/NZS 

4308:2008 and in 2010 it became 

the first and only national workplace 

drug testing company in 

New Zealand to have received 

IANZ ISO 15189 accreditation to 

the standard. 

In 2011, in response to demand 

for its services, TDDA expanded 

into Australia, replicating systems 

and processes and gaining further 

accreditation from the national 

Association of Testing Authorities 

in Australia. 

TDDA Waikato franchise owner 

Graeme Smith says the accreditation 

accomplishments are significant. 

“It means we are now the only 

New Zealand and Australian drug 

testing provider to have accreditation 

from both IANZ and NATA 

respectively for both AS/NZS 

4308:2008 (NZ,Aus) and AS 4760: 

2006 (Aus) drug testing standards. 

TDDA today has 46 branches 

throughout Australasia. 

Know the signs 

Drugs and the workplace 

are like hairdryers and 

baths – they don’t go together, 

says TDDA chief executive 

Kirk Hardy. 

But identifying an employee 

who is under the influence of 

drugs isn’t easy, he says. 

“The first step is knowing 

what to look for. Tell-tale 

signs include attendance problems 

and performance and behavioural 

issues but even when 

these are present, many employers 

lack the training, skills 

and confidence to deal with the 

delicate and potentially volatile 

situations that might arise from 

confronting an employee. 

“If you don’t know what you 

are doing, things can move rapidly 

from a single question to a 

personal grievance.” 

Kirk says there is such a 

variety of drugs on the market, 

and given that drugs affect people 

differently, most employers 

simply do not know the signs 

to look for or how to handle the 

repercussions of approaching an 

employee. 

TDDA, a complete solution 

provider for all workplace drug 

policy, education and testing 

needs, recently launched a training 

initiative to help employers 

stay a step ahead in combating 

drug and alcohol abuse in the 

workplace. 

Called the Comprehensive 

Substance Identification (CSI) 

training programme, it has been 

developed to help employers 

identify behaviours that indicate 

recent drug and alcohol use, and 

to keep up with new trends in 

the ever-changing drug market. 

CSI also offers advice on 

how to approach an employee 

about suspicions they are under 

the influence. It is an in-depth, 

hands-on course over eight 

hours, and is based on a scientifically-recognised 

US programme, 

where it is taught to 

law enforcers. 

Kirk says this seven-step 

“drugs of abuse recognition” 

diagnostic process is the core of 

the CSI programme’s effectiveness. 

“As well as educating employers 

about the various drugs 

circulating, the programme 

looks at international trends that 

suggest a certain drug will soon 

be in the market, and the signs 

to look for when these drugs are 

being used. 

“This kind of training equips 

employers with the confidence 

to follow their gut instincts and 

instigate a reasonable-cause 

drug test within the guidelines 

of their drug and alcohol policy.” 

Before the CIS’ launch, 

TDDA tested the programme in 

several industries. 

A new CSI app is also available 

for Apple and Android users. 

It provides employers with a 

user-friendly tool that offers ongoing 

advice and information to 

help recognise signs of drug use. 

Level 1, 22 Euclid Ave, Te Rapa, Hamilton | Bookings email: waikato@tdda.com | www.tdda.com


Conversations 

with William 

Waikato Chamber of Commerce chief executive William 

Durning sets a challenge for our community to think about. 

We live in an area and a time of 

significant opportunity. The region 

and the city are on track for 

strong growth for maybe the next two or 

three decades. But do we just want to be 

good or do we want to be something exceptional? 

If you look around our business community, 

there are a whole lot of groups 

involved with business development advocacy 

and enablement that have valid 

viewpoints and are doing good work but in 

order to get that exceptional outcome are 

we really using this resource to its fullest? 

I’m not saying that what we have done in 

the past is flawed or wrong, working the 

way we have has brought us to this point 

in time. But is it the right strategy going 

forward? 

This is not just a conversation around 

business and not just about community or 

the environment. It is about all of those 

three factors interlinked. If we want to get 

really good people to come and work here, 

they are going to be interested in these 

things. 

I think it comes down to our ability as 

New Zealand’s fourth largest city and as a 

region that is at the heart of driving New 

Zealand Inc’s future growth, to really tell 

our story and articulate our value proposition 

of why people should come here to 

live, work and play. 

But it’s only going to happen if all of us 

line up together and make an effort. 

Are we really future proofing successive 

generations to come with the best opportunity? 

There are so many well-meaning organisations 

supporting business in the region. 

But is this the right way to do it? Operating 

with a more siloed approach isn’t getting 

the results we want in the time we want it. 

Everyone is resource constrained, everyone 

is seeing more demands placed on them to 

deliver better, quicker, faster. We know as 

a nation we could do better in terms of productivity. 

Here is another example. So how 

do we work together to better articulate that 

this is a great place to live, work and play? 

We have a beautiful river running 

through our region, we have beautiful 

green spaces, and we are 90 minutes from 

New Zealand’s largest population centre in 

Auckland. Waikato has a really good cluster 

of components and it’s a great place to 

live but how much better could it be? 

I think of Tainui Group Holdings’ announcement 

recently that they are adding 

40 rooms to the Tainui Novotel Hotel. It’s 

great news but we also badly need another 

two four-star hotels in the city. 

I think of Founders Theatre. When we 

clear that site, what if we put up a really interesting 

high density, high quality residential 

accommodation offering in there? We 

are encouraging residential development in 

that part of the city and all of a sudden you 

would have high quality housing among all 

that green space, sports assets like Waikato 

Stadium and Seddon Park and very close 

to the CBD. 

Perry Group’s Te Awa Lakes project is 

a wonderful opportunity to really showcase 

an entry into the city but also to anchor 

our relationship with Waikato district and 

create some tourism infrastructure and top 

quality residential accommodation. 

Then there is the connection we have 

to the south through Waipa and Titanium 

Park and the great industrial work going on 

there. 

We don’t have to be reckless. These 

things have to stack up, but can we not 

agree on having a few key things, a few inter-generational 

projects that we can all see 

will benefit us all in the long term? 

It can be done, when I think about the 

power of collaborating and taking a long 

term view an example like the regional 

theatre comes to mind. It can be daunting 

when you are trying to raise $72.8 million, 

you have many stakeholders with many 

different ideas of what is needed, but by 

working together, being ambitious for our 

future we will end up exceptional rather 

than just good. 

We as a city and a region can kind of 

just continue to tick along. But if we really 

are a bit more ambitious we can create a 

city and a surrounding environment which 

would be the absolute envy of other parts 

of the country and an attractive place for 

new - New Zealanders or New Zealanders 

overseas wanting to come home. 

That is the opportunity that we’ve got. 

What are we going to do about it, and do 

you want to be a part of it? 

PRINZ Conference 

coup for Hamilton 

Some of New Zealand’s top public relations 

specialists are heading to Hamilton and 

Waikato following the announcement 

that the Public Relations Institute of New 

Zealand (PRINZ) will be holding its annual 

conference in the region in 2018. 

Held at Hamilton’s 

Claudelands Event 

Centre on May 30-31, 

the conference is expecting 

more than 150 delegates, with 

a visit to Hobbiton Movie Set 

and other Waikato experiences 

on the programme. 

PRINZ chief executive 

Elaine Koller said the ease 

of Hamilton’s location, the 

strength of the membership 

and active Waikato branch 

committee influenced the decision 

to come to the region. 

“This is the first time 

that the annual conference 

has been held in Waikato in 

PRINZ’s 63-year history. The 

decision to come to Waikato 

is testimony to the strong support 

of our Waikato members 

and local committee, plus the 

fact that Waikato is just a couple 

of hours’ drive for many 

of our PRINZ members in 

the Central North Island, or 

a short flight for those further 

afield,” Elaine said. 

Heather Claycomb, director 

of Hamilton-based HMC 

Communications and Waikato 

regional representative on the 

PRINZ National Council, said 

the conference was a great 

chance for PR industry colleagues 

to come together to 

learn, network and have some 

fun. 

“We have a strong community 

of public relations professionals 

here in Waikato and 

collectively we are excited 

about showcasing Hamilton 

and the wider region to members 

of PRINZ.” 

“As the country’s leading 

communicators, PRINZ members 

are continually looking 

to upskill and stay on the cutting 

edge of the public relations 

profession. Participating 

in our annual conference is a 

great way to stay on top.” 

Hamilton & Waikato Tourism 

CEO Jason Dawson said 

the PRINZ conference was a 

great win for the destination, 

with many influential people 

attending the conference. 

“We have some of the most 

experienced and emerging talent 

within the public relations 

and communications industry 

in our country coming to our 

great region. These delegates 

work across all industries, 

are well-connected, utilise 

social and mainstream media 

and aren’t shy to tell others 

about their experiences,” Jason 

says. 

“Our central location, fantastic 

conference spaces, easy 

travel times and great options 

for activities and dining are 

just some of the reasons why 

Hamilton and Waikato are 

now the third largest region 

behind Auckland and Wellington 

for conventions, meetings 

and business events (year 

ending June 2017), based on 

delegate days and number of 

business events.” 

“We look forward to hosting 

them in the Mighty Waikato 

and showcasing the best we 

have to offer” he added. 

Auckland pressures drive 

up demand at Inland Port 

The Waikato Chamber of Commerce team: Ezra Hirawani, 

Kirstie Dawson-Smith, Paula Sutton and William Durning. 

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Business Floor, Wintec House 

Cnr Nisbet and Anglesea Street, HAMILTON 

07 839 5895 | help@waikatochamber.co.nz 

www.waikatochamber.co.nz 

Land costs and other pressures 

are pushing up 

interest in Tainui Group 

Holdings’ industrial land next 

to its Inland Port, according 

to TGH chief executive Chris 

Joblin. 

As TGH gains resource 

consent to subdivide the 48 

hectare industrial site Mr Joblin 

says it is getting strong demand 

particulary from Auckland 

for large scale industrial 

sites. 

“Land costs and usage pressures 

in South Auckland have 

been driving inquiry south and 

we are in talks with a number 

of major manufacturers and 

distributors seeking large scale 

sites to future proof their operations,” 

Mr Joblin says. 

These industrial resource 

consents mean TGH can provide 

potential industrial tenants 

with time certainty about 

relocating their operations. Being 

adjacent to the inland port, 

these early movers will be best 

placed to get the full benefits of 

the wider 480 hectare precinct. 

“We are experiencing a 

high level of customer and 

tenant inquiries particularly 

from major warehousing and 

distribution businesses looking 

to relocate outside Auckland 

including significant players 

in construction equipment and 

materials, food and drink processing, 

and from within the 

dairy, forestry, horticulture and 

retailing sectors. 

“Our potential tenants and 

customers can now be assured 

in their own planning for warehouses, 

distribution sites, pack 

houses or other facilities to 

take advantage of sites which 

are well connected by road and 

rail and offer port neutrality between 

Auckland and Tauranga. 

That certainty will be appreciated 

by businesses taking a 

long-term view of their own 

growth as well as growth in 

the golden triangle,” Mr Joblin 

says. 

With direct connection to 

the future Waikato Expressway, 

the industrial zoning opens up 

opportunities for a wide range 

of development options. 

Mr Joblin says the 48ha site, 

with its easy access to prime 

productive regions, lends itself 

to export activities, such 

as packing facilities or horticultural 

exports. Importers are 

also suited as two million people 

live within 140km, lending 

itself towards North Island or 

regional distribution centres 

for food products or retail merchandise.” 

Leasing inquiries for the 

wider Ruakura precinct are 

being managed by leading industrial 

leasing specialists JLL. 

Sam Smith, head of Industrial 

for JLL, confirms that inquiry 

levels are strong for large 

footprint sites in Waikato. 

“New distribution-based 

business models requiring 

more scale, efficiencies and 

connectivity are driving a significant 

number of businesses 

to consolidate smaller, older 

and fragmented sites into larger, 

well connected central developments,” 

says Mr Smith. 

Meanwhile leading civil 

engineering and resources 

company Fulton Hogan is well 

advanced with the initial works 

covering the first six hectares 

of what will eventually be a 

31 hectare inland port with the 

capacity to handle around one 

million TEUs (20 foot container 

equivalents) per year 

when fully built. TGH, along 

with its JV partner LINX Cargo 

Care Group Ltd expects to 

commence initial operations at 

the inland port in the first half 

of 2019.


7 

Hopes hotel development 

could spur others 

Waikato business leaders are hoping the 

expansion of the Novotel Tainui Hotel will 

spur on other hotel developers to invest in 

Hamilton. 


The Novotel Tainui Hamilton 

hotel will undergo 

a 40-room expansion 

next year to serve the hotel’s 

growing customer base in the 

quality accommodation market. 

Tainui Group Holdings 

chief executive Chris Joblin 

says the $13 million investment 

will make a significant 

contribution to the vitality of 

the Hamilton CBD. 

Waikato Chamber of 

Commerce chief executive 

William Durning. 

“With the new extension, 

Novotel Tainui Hamilton will 

be able to offer 217 contemporary 

rooms and suites to 

guests, ensuring Hamilton has 

a hotel offering of the quality 

and scale to match demand as 

the city grows as a business 

and visitor centre over the 

next few years,” Mr Joblin 

says. 

The extension will have 

four levels with ten rooms per 

level, with the new rooms to 

be the same size and layout 

as typical rooms within the 


chief executive Jason 

Dawson. 

existing hotel. 

Dick Breukink, general 

manager Novotel & Ibis 

Tainui, says bathrooms in all 

of the Novotel’s 177 existing 

rooms are also currently being 

renovated. 

“We are excited about 

the extension and the fact 

that tourism is going so well. 

We’ve seen the results reflected 

in our hotels in the last couple 

of years and there is more 

potential in the market.” 


CEO William Durning 

welcomed the investment. 

“It’s great that Tainui is 

getting in there and further investing. 

We need to be encouraging 

others to back the same 

visionary view. 

“Without knowing at what 

stage other hotel offerings are 

at, if those providers out there 

can see that others are recognising 

there is an opportunity, 

it might also encourage them 

to move.” 

Hamilton mayor Andrew 

King says TGH’s announcement 

was “fantastic”. 

“We need a lot more rooms 

at the top end of the market.” 

“I believe there’s scope for 

another 400 rooms in the city 

and they will come with time.” 



Dawson is thrilled and says 

Hamilton has a challenge to 

provide enough large scale 

4-5 star hotel accommodation 

during busy periods. 

An artist’s impression, looking from Alma St, of the new look Novotel Tainui Hamilton Hotel. 

“For example, recently in 

Hamilton we had a teaching 

conference of 1500 strong, 

Equidays at Mystery Creek 

with exhibitors, performers, 

competitors, suppliers and visitors, 

a burgeoning business 

and leisure traveller market, 

plus school holidays. All of 

this creates a high demand for 

quality hotel accommodation 

in our city”. 

“The extra 40-rooms will 

help fulfil the need and will 

easily be absorbed by current 

market demand. It’s also great 

that some of the new rooms 

will provide river views which 

is an iconic feature of our city 

and region.” 

“The additional bed inventory 

for the hotel sector will 

also allow us to further develop 

our lucrative business 

events and conference market 

who demand this level of hotel 

accommodation.” 

“Every conference we 

can secure for Hamilton and 

Waikato is significant for the 

region, regardless of the sector 

or size. Conference delegates 

are also influenced to return 

for a future holiday based on 

their positive Waikato experiences.” 

“A delegate attending a 

business event is worth twice 

as much as a leisure traveller 

to the region, with an average 

delegate per night value 

of $350 per night for international 

delegates and $509 per 

night for domestic delegates.” 

The hotel is owned by 

Waikato-Tainui through its 

intergenerational investment 

arm TGH. 

Construction of the extra 

rooms is expected to start in 

mid-2018, with the extension 

scheduled to open by mid- 

2019, and Mr Joblin says 

every effort will be made to 

minimise noise and visual 

disruption to guests and hotel 

operations. 

Rukumoana Schaafhausen, 

chair of Te Arataura, the executive 

committee of Waikato-Tainui 

says the expansion 

is a statement of confidence in 

the economic future of Hamilton, 

Waikato and the Iwi. 

Waikato-Tainui also owns 

the 126 room Ibis Hamilton 

Tainui hotel, and at Auckland 

Airport, has a half share in the 

263 room Novotel Auckland 

Airport, with a fourth hotel, 

Pullman Auckland Airport 

– Te Arikinui – (300 rooms) 

jointly under development 

with Auckland International 

Airport Ltd. 

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9 

Prison extension would 

be massive for Waikato 

Waikato is in for an economic tsunami 

starting next year if a plan to build a 

massive extension to Waikeria Prison south 

of Te Awamutu passes its final test in the 

Environment Court. 

By ANDREA FOX 

Construction of a new 

facility for 2000 extra 

prisoners at the prison 

on the border of the Otorohanga 

and Waipa districts is expected 

to pump $1.6 billion into the 

Waikato region over four construction 

years, 2018-2021. The 

value-added component of this 

is estimated to be about $500 

million, according to an independent 

economic report commissioned 

by the Corrections 

Department. 

This is big. Very big. 

All these people are 

going to need to shop, 

to be fed and housed. 

The $1.6 billion is the direct 

injection plus flow-on effects 

that will be felt within the 

region, with the new facility 

anticipated to sustain employment 

equivalent to around 1960 

full time jobs for a year in the 

Waikato region. 

On average this means 490 

full-time job equivalents will be 

created each year of the build, 

says the report by Market Economics 

Limited. Construction 

will require the employment 

equivalent to 45 percent of the 

current regional labour supply. 

Peak job creation will be in 

2019 and 2020 when the majority 

of construction activity 

happens. 

Corrections expects the $1 

billion new facility to employ 

595 custodial staff and 335 prison 

support workers, creating a 

total of 930 fulltime equivalent 

- and on-going - jobs. 

While the proposal to lift the 

capacity at the prison by 1500 

prisoners was approved by the 

Government last year, business 

leaders suggest the economic 

effects of the project have yet 

to sink in at Waikato Inc. (The 

new facility will have room for 

a further 500 prisoners if needed 

in future.) 

With a temporary population 

explosion from the construction 

work and the prospect of hundreds 

of new permanent residents 

and their families from 

2021, Waikato services and retail 

sectors can expect to be in 

the money. 

As Waikato Means Business 

chairman Dallas Fisher has been 

heard to say: “This is big. Very 

big. All these people are going 

to need to shop, to be fed and 

housed.” 

Put simply, people working 

on the build and later within 

the prison will need supermarkets 

and homes, their cars will 

need fuel and service, their 

houses will need tradespeople, 

their children will need schooling. 

They’ll want to buy stuff. 

They’ll want coffee. They’ll 

want to eat out and socialise. 

They’ll be spending. 

Operating at full capacity, 

the 2000 prisoner facility is 

expected to spend on average 

$150 million a year, says the 

report. 

The new build will add 16 

percent to Otorohanga job numbers 

alone, and about 26 percent 

to non-primary sector job numbers, 

says the report. Currently 

there are around 4440 jobs within 

Otorohanga, of which 2750 

are in the primary sector. Otorohanga 

district’s population at the 

2013 Census was nudging 9600 

and expected to decline. Waipa 

district, which includes the large 

towns of Cambridge and Te 

Awamutu, had a population of 

48,700, and a working age population 

of around 27,000. 

To give an idea of the scale 

of the new facility, it will occupy 

up to 78 hectares of the 1278 

hectare dairy farm which hosts 

the current prison. 

It will be built by a public-private 

partnership. Construction 

hopefuls were shortlisted 

by Corrections in April 

and the successful contractor 

will likely be signed up in the 

second quarter of next year. 

The report says around 11 

Image: Otorohanga Lions Club. 

percent of the estimated total $1 

billion cost of building the new 

prison will be heavy and civil 

engineering construction. It expects 

the majority of construction 

employment to be within 

the Waikato region, in line 

with most construction project 

trends. 

It assumes providers of design 

services and fit out suppliers 

will be Waikato-based. 

Construction jobs are likely 

to go to a mix of current Waikato 

residents and workers who 

move into the region for the 

build or longer, says the report. 

“A build of this scale, potentially 

requiring a large proportion 

of the current resources is 

likely to lead to price rises. Construction 

workers will be able to 

raise their salary and wage demands 

and this will attract more 

workers into the region to take 

advantage of those increased 

wages. 

“It will also generate interest 

in both currently unemployed 

workers and those in other industries 

who may choose to 

switch – as well as those currently 

in training or education to 

look to this sector for employment.” 

There will be scope for training 

organisations in the construction 

phase. 

Corrections acting national 

commissioner Rachel Leota 

says the bid to change the existing 

designation for the prison in 

the Otorohanga district plan to 

allow for the expansion is now 

before the Environment Court. 

She says the department continues 

to work closely with the 

two district councils to ensure 

all opportunities for the local 

districts and Waikato region are 

maximised. 

Consultation with local people 

and local iwi on community 

aspects of the proposal is ongoing, 

she says. 

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Waikato Branch – Upcoming events/courses 

At the Institute of Directors 

we’re on the pulse of governance. 

Connecting, equipping and 

inspiring directors through thought 

leadership and our extensive 

network, professional governance 

courses, events and resources. 

718 November 

October CPD: 2 points 

CEO/Board The Digital Director relationship with David panel Bell discussion with Margaret Devlin, 

Carlos da Silva and Kirsten (KP) Patterson 

12.00pm 7.00am - 9.00am, - 2.00pm, FMG The Stadium Grandstand, Waikato Claudelands 

7 November CPD: 2 points 

24 November 

CEO/Board relationship panel discussion with Margaret Devlin, Carlos da Silva and Kirsten 

Waikato Branch Christmas Cocktail Function 

5.30pm (KP) Patterson – 7.30pm, FMG Stadium Waikato 

12.00pm - 2.00pm, The Grandstand, Claudelands 

To register, please contact: 

Megan Beveridge, 

Branch Manager 

Waikato.branch@iod.org.nz, 

021 358772 or www.iod.org.nz 

Waikato branch is kindly sponsored by:


From the editor 

Momentum is a funny 

thing and it’s something 

Hamilton’s 

CBD has in spades right now. 

There was a time not so long 

ago when you would hardly 

hear a good word about the 

centre of Hamilton. Perceptions 

were terrible and whether 

they are incorrect or not perceptions 

can do terrible damage. 

How things have changed. 

This month we feature the story 

of NAI Harcourts who tell 

how the buzz of activity and 

optimism in the CBD persuaded 

them to come back after a 

lengthy absence. We also feature 

Tainui Group Holdings’ 

40 room expansion of our best 

hotel, the Novotel Tainui, and 

the hopes of business leaders 

that other hotel operators may 

follow suit and fill the city’s 

need for more four star hotels. 

We introduce a new 

monthly feature ‘Conversations 

with William’ with the 

effervescent chief executive 

of Waikato Chamber of Commerce, 

William Durning, who 

challenges us to better align 

and coordinate to ensure we 

get the Mighty Waikato’s message 

out to the country and the 

world. 

We also preview Duncan 

& Ebbett’s spectacular new 

site for its Jaguar Land Rover, 

Volvo, Peugeot and Citroen 

dealership in Te Rapa. 

The rest of this edition is 

chock full with good news: 

From the massive opportunities 

an expansion of 

Waikeria Prison will bring to 

Waipa to Lawrenson Group’s 

outstanding new suburban 

restaurant and bar The Wayward 

Pigeon; from National 

Agricultural Fieldays’ record 

statistics from last year’s 

event to Zealong Tea Estate 

and Good George Brewery’s 

collaboration on a new beer; 

from Tainui Group Holdings’ 

progress on its Inland Port to 

the latest tourism statistics for 

the Waikato region. There is a 

lot of hard work going on but 

there is much to celebrate too. 

And check out our stable 

of columnists whose wide array 

of expertise I hope offers 

something for everyone. If 

there’s more we could be doing 

to improve your read on 

business issues, let me know. 

And remember, if you’ve got 

a good news story to tell, you 

know who to call. 

I hope you enjoy this edition 

of Waikato Business 

News. 

Geoff Taylor 

Editor 

MONTHLY POLL 

Vote and win 

Sponsored by the Helm Bar 

and Kitchen 

This month’s poll 

Labour and New Zealand First’s Coalition Agreement has been signed 

and the minimum wage is set to rise. We want to know what Waikato 

businesses make of that. Under the agreement, in April the minimum 

wage will rise from $15.75 to $16.50 and by 2021 it will reach $20. 

What do you think? Do you support increasing the minimum wage? 

Vote on the WBN website (www.wbn.co.nz) and fill in the entry form 

to be in to win a meal voucher for two at The Helm Bar & Kitchen. 

Voting closes Friday November 24. 

Last month’s results 

Do you support a Capital Gains Tax? 

Labour backed down on a Capital Gains Tax during the election 

campaign but we were still interested in readers’ opinion. With Labour 

now forming the Government the tax could be back on the agenda. 

Readers seem reasonably supportive of the tax with 61 percent saying 

it has to come eventually. Thirty-nine percent maintain they don’t like 

it. As always with these things, the devil may be in the detail. 

39% 

61% 

61% 

39% 

What do you think? Do 

you support increasing the 

minimum wage? 

A. No it’s going to hurt 

businesses 

B. Yes it’s too low and hard to 

live on 

Cast your vote at: 

www.wbn.co.nz 

WINNER OF THE HELM DINNER VOUCHER IS: 

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For more information contact the team today 

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Waikato Business News would 

like to apologise to Construction 

Advantage Ltd for incorrect editorial 

being placed into the September 

Hillcrest Medical Feature. 

Our digital edition has been amended 

to contain the correct editorial. 

Please refer to www.nmmedia.co.nz


11


High Tea on tap 

Zealong Tea Estate and Good George 

Brewing, two award-winning Hamiltonbased 

beverage producers, have pooled 

their talent, expertise and innovation to 

bring a novel tea-infused beer to the 

market. 

Zealong Tea Estate and 

Good George launched 

their High Tea Amber 

The new brew in a glass. 

Ale on October 18 at an exclusive, 

beer-inspired Brewers 

High Tea event at Zealong 

and in a can. 

Tea Estate. 

The launch of the HIGH 

TEA AMBER ALE is a perfect 

fit for both Zealong Tea Estate 

and Good George, according to 

Zealong’s marketing manager, 

Sen Kong. “There were a number 

of trials before we finally 

decided on this recipe. We 

settled on using a combination 

of Zealong Black and Zealong 

Dark Oolong teas, to add 

a roasted char flavour which 

pairs nicely with the sweet rich 

malt profile of the brown ale 

and gives the brew a mild tea 

sweetness”. 

Both organisations are 

proudly 100 percent homegrown 

New Zealand brands 

and this new collaboration 

speaks to the increasing global 

demand for the two brews 

– artisan teas and craft beers - 

among the trendy set. 

The brewmasters from both 

companies have been working 

around the clock to create 

a novel selection of pleasing 

flavours. The beer has already 

Brian Watson of Good George at 

the launch of the High Tea Amber 

Ale at Zealong Tea Estate. 

been enjoyed by judges at the 

New Zealand Brewers’ Guild 

Awards, who awarded a bronze 

medal for the Hamiltonian collaboration 

earlier this month. 

“It’s like having tea and 

biscuits all in one sip and is 

ideal for both male and female 

beer drinkers”, says Zealong’s 

blend master, Amy Reason. 

As the label on the new 

440ml can declares, Good 

George “used to say we were 

Hamilton’s most hardcore 

brewers. Then one day we 

got a knock on the door from 

Zealong, a local tea plantation 

where they do some pretty 

mean brewing themselves. 

Rather than settle things with 

a to-the-death-brew off, we 

instead took the Sesame Street 

approach and co-operated. The 

result is a fragrant, oolong-infused 

ale”. 

“We’re not afraid to challenge 

our customers’ taste buds 

now and then. We think our 

beer and cider range has something 

to appeal to everyone’s 

tastes, but collaborations like 

this are a chance to introduce 

new, interesting flavours to our 

customers”, concludes Good 

George’s Daniel McGregor. 

The Good George High Tea 

Amber Ale will be available at 

both Good George Dining Hall 

and Zealong Tea Estate, and on 

sale to the public through all 

good liquor stores and supermarkets 

in 440ml cans. 

Zealong hosts VIP diplomats’ dinner 

A 

VIP banquet dinner 

marking diplomatic relations 

with China has 

been held outside Auckland for 

the first time ever in a huge vote 

of confidence for Zealong Tea 

Estate. 

The VIP banquet dinner in 

October marked the 45th anniversary 

of the establishment of 

diplomatic relations between 

China and New Zealand. It 

was attended by more than 100 

local dignitaries and members 

of the Diplomatic Corps. This 

is the first time this event has 

been held outside Auckland 

and as a show of support for the 

Waikato region, Zealong’s The 

Vista was chosen as the venue. 

Madam Xu Erwen, Consul-General 

of the People’s 

Republic of China in Auckland, 

said that the recent One Belt 

One Road (OBOR) Initiative 

“is about a road of connectivity 

of policy, trade, financing, 

infrastructure, and people-to-people 

exchange. Such 

kinds of cooperation form an 

important part of China-New 

Zealand relations, and bring 

tangible benefits to people of 

the two countries.” 

She added that tea has historical 

ties with the ancient 

silk-road (on which OBOR is 

based), and remarked that it 

made the Waikato tea estate an 

“especially meaningful” location 

for the celebrations. 

In his address, Hamilton 

Mayor Andrew King said 

that the relationship between 

LIQUIDATE IT 

New Zealand and China is 

very important. “The economic 

benefits we share are vital 

to the on-going prosperity of 

our countries. Hamilton and 

Waikato receive a direct benefit 

from the long and positive diplomatic 

relations, especially in 

our primary industries sectors, 

with high amounts of trade 

growth.” 

The OBOR is China’s flagship 

initiative to drive global 

interconnectedness and presents 

many commercial opportunities 

for New Zealand 

companies. Waikato District 

Mayor Allan Sanson, who also 

addressed the guests, suggested 

that the OBOR could be especially 

significant for the Waikato 

region. 

“As New Zealand’s busiest 

transport and logistics corridor, 

there are many opportunities 

for OBOR projects. We 

hope that through the OBOR 

initiative the Waikato region 

will soon enjoy even greater 

exchange with China as well 

as the other countries along the 

new silk-road,” he said. 

Madam Xu Erwen, Consul-General of the People's 

Republic of China in Auckland, addresses guests at the 

celebration of 45 years of diplomatic relations between 

China and New Zealand. 

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Guests listen to Waikato Mayor Allan Sanson. 

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13 

Cisco Inc saves with Company-X software 

Company-X has answers to Cisco’s 

questions. 

Cisco Inc, the San Jose, 

California-based 

worldwide leader 

in IT and networking, has 

saved thousands of dollars 

after piloting new technology 

developed with Company-X, 

the Hamilton-based software 

specialist. 

Company-X heard Cisco 

staff and contractors were 

struggling with time consuming 

text searches through terabytes 

of data. So, Company-X 

software developers James 

Brunskill and Caleb Dearlove 

set about building a solution 

to make searching simple for 

Cisco. 

Every time one of Cisco’s 

55,000 staff or 120,000 contractors 

across the world went 

looking for an answer about a 

product or service it cost the 

multi-national US$25 in lost 

productivity, said Cisco senior 

manager Ashela Webb. But 

that cost has been significantly 

reduced by the introduction 

of Cisco Answers Machine, 

which Company-X has developed 

with Cisco to instantly 

answer questions from staff 

with business-critical answers. 

Over the year Brunskill 

and Dearlove developed the 

software that finds information 

in Cisco’s database and 

delivers an instant answer 

with a reference to the source. 

Thousands of questions have 

been answered since. 

An early version of Cisco 

Answers Machine was piloted 

three months ago with users 

rating the relevancy of the 

answers they received. In the 

majority of cases the answers 

were deemed helpful. 

We hope to grow 

Cisco Answers 

Machine to the point 

that devices that we 

sell will have their 

own Cisco Answers 

Machine that you 

can text a question 

to and get an instant 

answer. 

Webb said, “It’s one of our 

leading examples of innovation. 

We are getting a lot of 

value back out of Company-X. 

Cisco Answers Machine has 

reduced the number of hours 

engineers spend getting their 

questions answered.” 

Brunskill described the 

software as a question answer- 

ing system, based on a database 

of common questions and 

answers. 

“You can interact with it 

using Cisco Spark, Cisco's 

innovative business messaging 

platform, and via text message.” 

Brunskill said. 

"We’ve been doing work 

applying Artificial Intelligence 

techniques to pull data from a 

variety of data sources across 

Cisco. As well as providing 

new ways to interact with the 

knowledge via voice, Cisco 

Spark, websites, and so on." 

Cisco Answers Machine is 

a great solution for answering 

frequently asked questions, 

Webb said. 

“There’s certain pieces of 

information that are asked for 

over-and-over again. Like a 

publicly available price list. 

Do staff and contractors really 

want to go and search it on the 

website? Or, internally, how 

do I set my time off banner 

so other members of the team 

know that I am off the prem- 

ises? Or can you hack one of 

our switches? We have got 

a 120-page PDF you can go 

through.” 

“It’s been amazing working 

with Company-X. They 

are really good at finding the 

use case that will be most useful 

given the constraints of any 

particular project.” 

“We hope to grow Cisco 

Answers Machine to the point 

that devices that we sell will 

have their own Cisco Answers 

Machine that you can text a 

question to and get an instant 

answer.” 

Cisco and Company-X are 

working on making the solution 

voice activated, and have 

already done some demonstrations. 

“The one big challenge 

with voice is how you authenticate 

it,” Webb added. “We are 

just trying to understand how 

it deals with accent, acronyms, 

and Cisco’s business language. 

All of those things are really 

interesting.” 

HE HAS THE ANSWERS: Company-X software developer James Brunskill, right, confers with colleague Marcel van de Steeg.


GJ Gardner unveils retail 

experience at Chartwell 

Leading residential construction company 

GJ Gardner Homes has opened up a mall 

stand in Chartwell Shopping Centre as it 

encourages affordable solutions for home 

ownership. 

The site located upstairs at 

the Farmers’ end of the 

shopping centre opened 

in October and GJ Gardner 

Waikato owner Jeff de Leeuw 

says the aim is to make GJ 

Gardner’s products more accessible. 

“We are offering a lot more 

house and land packages, some 

of them are pre-designed or 

pre-consented so it can become 

a bit more of an exciting retail 

experience,” he says. 

“We have our design centre 

and office in Te Rapa, four 

show homes and various sites 

around Waikato under construction 

but this mall stand is 

another touch point where the 

community can engage with 

our brand,” he says. 

“We want to stimulate people’s 

thought processes. We are 

trying to encourage home ownership 

so this is for those people 

who may not have thought 

they had the ability to build. 

They can look at what they 

may be paying now in their 

existing situation and find out 

what is achievable. It’s actually 

very achievable and we can 

offer full finance solutions to 

make it easy.” 

GJ Gardner Homes remains 

the market leader both 

in Waikato and nationally and 

earlier this year the Waikato 

franchise swept the bulk of the 

awards at the GJ Gardner International 

Franchise Awards 

in Queenstown. The outstanding 

franchise took out eight of 

the nine major awards handed 

out for the year while a number 

of other awards were shared 

among the team. 

Social media workshop for business 

A 

company specialising in 

social media is holding 

a half day seminar in 

Hamilton in November. 

Collab Digital director 

Brent Ireland says the seminar 

at Claudelands Event Centre 

on November 14 looks at the 

Participants in a recent Collab Digital seminar. 

five main social media platforms 

with a particular focus 

on Facebook and Instagram. 

“You’ll learn how to develop 

your own social media 

strategy, how social media has 

changed our behaviour, the differences 

between platforms, 

understanding audience behaviour 

and, most importantly, 

what makes for good social 

media content,” he says. 

Mr Ireland says Collab Digital 

comprises a team of social 

media specialists who offer a 

range of workshops and seminars 

to teach people how social 

media can work for their business. 

“They cover everything 

you need to know to grow your 

online presence and get a real 

return on your investment. Innovative 

and forward thinking, 

Collab push the boundaries 

when it comes to connecting 

businesses with customers. 

They focus solely on social 

GJ Gardner Homes’ International Sales Consultant of the Year Rochelle 

Clement at the company’s new mall stand at Chartwell Shopping Centre. 

media by empowering business 

owners and marketers in 

a format that is fun, informative 

and highly engaging - all 

things that your social media 

should be.” 

Mr Ireland says all of Collab’s 

learnings come directly 

from real-time social media 

management and campaigns 

that they implement for brands 

and businesses on a daily basis. 

Through Waikato Business 

News, Collab Digital is giving 

away a free social media half 

day workshop valued at $399 + 

GST. To be in the draw, email 

your name and business with 

‘social media’ in the subject 

line to win@wbn.co.nz 

Included among GJ Gardner 

Waikato’s success was winning 

the International Franchise of 

the Year – the fourth time it 

has won this award. There are 

more than 130 other businesses 

throughout New Zealand, 

Australia and America. The 

Waikato franchise also picked 

up the New Zealand Franchise 

of the Year while Jeff won 

Most Valuable Contributor to 

the GJ Group and Rochelle 

Clement won International 

Sales Consultant of the Year. 

The awards take into account 

customer satisfaction 

from surveys, workmanship, 

market share and community 

support and in some cases the 

views of peers. 

“It’s great recognition of 

everyone’s input into the business,” 

says Jeff. 

“Everyone plays a pretty 

key part in the process of 

building a house. There are 

many of components involved 

and the whole team roles are 

critical.” 

Jeff’s award for Most Valuable 

Contributor was voted on 

by peers. 

“That’s quite a nice one 

to get in that you are not just 

concentrating on yourself but 

you are contributing to the 

GJ Gardner team as a whole,” 

he says. 

The fact that GJ Gardner is 

comfortably the market leader 

in Waikato and New Zealand 

should give customers confidence,” 

says Jeff. 

And the construction boom 

shows no sign of slowing – 

certainly not for GJ Gardner’s 

Waikato branch which is as 

busy as ever. 

“We’ve just had our largest 

month of sales for the last 18 

months through September. 

We didn’t listen to the uncertainty 

around the election 

which can have an effect on 

our market. That’s even more 

significant when you consider 

that last year was huge for us.” 

But Jeff says GJ Gardner 

Homes always ensures that individual 

clients know they are 

valued and a lot of effort goes 

into getting feedback to ensure 

they are happy with their home 

and the service. 

“We’ve really concentrated 

on our design and internal systems 

to give good structure to 

the build and make sure it’s individualised. 

That’s really important 

to us. You are building 

your home so it’s the most important 

thing you can ever do. 

You need to be able to trust us 

to deliver a very personal and 

positive experience.” 

Hamilton Monthly Property Report 

Mark Ewing & 

Andrew Quick 

HERE IS A SNAP SHOT OF 

WHAT HAS BEEN HAPPENING 

IN THE MARKETPLACE OVER 

THE PAST MONTH. 

J3514P 

The median price across the region rose 

$21,500 compared to September 2016. 

Compared to August the median price 

stayed the same. 

Compared to August, sales volumes fell 

6%. Compared to September 2016, sales 

across the region fell 27% with sales increasing 

54% in South Waikato District but falling 

56% in Hauraki District. 

The number of days to sell improved by 

four days compared to August, from 39 days 

in August to 35 days in September. The number 

of days to sell eased by five days compared 

to September 2016. Over the past 10 

years the average number of days to sell during 

September for Waikato has been 46 days. 

“There is huge confidence in the Waikato, 

particularly in the greater Hamilton area. 

There is still a lot of buyer interest from 

people looking to relocate from Auckland 

with about 35% of buyers from out of town. 

Due to lack of available supply, prices 

remain relatively firm and investors with a 

robust equity position are still active in the 

market. Demand in the north-eastern suburbs 

has picked up, largely due to new builds 

being completed and the new Rototuna 

High School zone.” Philip Searle, REINZ 

Regional Director. 

Obviously the statistics contained within this 

article represent only a small fraction of the 

data we have at our fingertips. For more information 

relevant to your street or your property, 

call and ask for one of the EVES team. 

P 07 834 9570 M 027 801 9962 F 07 854 3837 

VISIT www.eves.co.nz 

Hamilton City 

By Greg Petrin 

Rototuna branch manager 

Local market facts 

Sales 

September 

2017 

Sales 

September 

2016 

Under $200k* 1 0 

$200 - $299k* 6 10 

$300 - $399k* 35 58 

$400 - $499k* 65 75 

$500 - $599k* 51 68 

$600 - $699k* 33 43 

$700 - $999k* 23 22 

$800 - $999k* 29 23 

$1,000,000 - 

$1,999,999* 

11 6 

$2m+* 0 1 

Total number of sales* 254 306 

Median sale price* $542,500 $510,750 

Median days to sell* 33 31 

*Statistical Information Derived From The Real Estate Institute Of New Zealand. Realty Services Ltd/Success Realty Ltd and any contractor/employee is merely passing over the 

information. We cannot guarantee its accuracy and reliability as we have not checked, audited or reviewed the information and all intending purchasers are advised to conduct 

their own due diligence investigation into the same. To the maximum extent permitted by law Realty Services Ltd/Success Realty Ltd and its contractors/employees do not accept 

any responsibility to any person for the accuracy. 

Linda 

has the 

confidence 

to smile 

Hamilton 

Orthodontics 

Specialist 

Orthodontic 

Practice 

07 839 5870 / 17 Pembroke St / hamiltonorthodontics.co.nz


15 

Mastering your CV 

MANAGEMENT AND HR 

During my 25 years of recruiting I’ve lost 

count of how many times I’ve said… I could 

write a book on the mistakes I’ve seen in 

CVs”. Believe me – it would be a very large 

book! My associates in the recruitment 

industry will share my pain I’m sure. 

However, let’s get down to work – if you’re 

looking for a new job and you have a CV – 

stop and read this article. 

Firstly, let’s get real. If 

you’re a candidate at any 

level, you have approximately 

60 seconds to catch 

the eye of a recruiter (and by 

recruiter I mean either a professional 

or someone who has 

been put in charge of filling a 

role). Our attention span has become 

shorter and shorter in this 

modern, need it now world, and 

therefore what you say and how 

you position yourself in your 

CV has to be succinct. Succinct 

is not 20 pages in depth. These 

short novels are not given the 

attention their authors think 

they deserve – if anything they 

have a negative and adverse impact. 

Your CV must make logical 

sense – by that we mean… the 

dates must match up, you need 

to be able to explain career gaps 

and highlight what you’re good 

at. Show me your strengths up 

front – make this part of your 

opening statement in your CV. 

Tell me where you’ve worked, 

how long you were employed 

there and some of your accomplishments 

(note the use 

of “some” – it should not be a 

recount of your life). Yes, tell 

me about your qualifications, 

the training you’ve attended but 

again make it succinct and relevant 

to the role you’ve applied 

for. Please don’t tell me what 

you were doing in 1972 (unless 

you’ve mastered time travel 

and we need that information 

to help us shortlist you for a 

job in time travel). Focus on the 

last 10-15 years and summarise 

the rest if it has no relevance. 

As much as it’s lovely to learn 

you’re married with three beautiful 

girls and a labrador called 

Spot that you walk every weekend, 

it’s not likely to help with 

shortlisting. In fact for some recruiters 

it may create a negative 

bias in their minds (especially if 

they don’t like married people 

who have labradors.) 

Whether we like it or not, 

recruitment is all about discrimination. 

I don’t mean in 

the legal sense, but the fact we 

have to get 30 applicants down 

to three or four means we have 

to select for match. With that in 

mind try to remove factors that 

will speed up your de-selection. 

Photos are not required unless 

you are applying for a role 

where your physical features 

are part of the selection process 

> BY SENGA ALLEN 

Managing Director, Everest – All About People, 

www.everestpeople.co.nz 

– e.g. a model. Please use an 

email address that is professional. 

Sexysalesman@gmail.com 

is not going to cut the mustard 

I’m afraid. Think about all the 

“other” information you add to 

your CV that is not relevant. If 

it’s not relevant, get it out. 

Lots of people ask me about 

whether a cover letter is necessary. 

For me I do find these useful 

for several reasons. One, I 

can find out about some of the 

“extra” information that doesn’t 

necessarily fit in your CV – 

your willingness to relocate and 

your motivation for applying 

for the role for example. Telling 

me that you’re only interested 

in the job because it suits your 

lifestyle and your personal circumstances, 

may not help your 

cause. I want to hear from candidates 

who are connected with 

what our employers stand for 

and want to be part of that environment. 

Make me want to hire 

you based on the compelling 

reasons in your cover letter. 

Lastly, check, check and 

double check the accuracy of 

your cover letter and CV – remove 

mistakes and grammatical 

errors. Please don’t tell me 

one of your strengths is attention 

to detail and then submit a 

CV that is full of mistakes. It’s 

one of the fastest ways to an unsuccessful 

letter! So remember 

the CARS acronym – Compelling, 

Accurate, Relevant and 

Succinct for a winning CV. 

Evolving MBA a key to its success 

There’s a reason why 

MBAs have remained 

an essential degree for 

men and women who aspire to 

become better business owners 

and leaders. 

Studying for an MBA is 

hands-on; it’s not about sitting 

quietly and listening to a lecturer. 

It requires participants to 

digdeep, to find out what’s happening 

in business worldwide, 

reflect on their own practise and 

find new and better ways to lead 

and grow their organisations. 

It also means that MBA programmers 

must ensure what 

they offer is relevant. The University 

of Waikato’s MBA celebrates 

25 years this year and 

course designers continually 

re-jig their offerings to meet the 

changing needs of business in 

what’s a much more global and 

fast-moving environment. 

Last year, Waikato MBA 

programmers asked business 

leaders what they looked for in 

executive education. Two clear 

themes emerged: first, the ability 

to deal with complexity and 

constantly changing business 

models and secondly, leadership 

development. 

Academic director for the 

Waikato MBA programme Dr 

Heather Connolly says to meet 

those challenges they looked at 

how executives want to learn. 

“Which is global best practice, 

backed-up with experiential, 

practical, real-life examples 

from businesses which have already 

tried different approaches 

– in some cases succeeding and 

in others failing.” 

“The distillation of these real 

insights is what executives can 

take back to their organisations, 

making them more effective in 

their roles immediately,” says 

Dr Connolly. 

“And I believe it’s our capacity 

to evolve that ensures we 

attract participants from some 

of the best and innovative companies 

in Waikato and Bay of 

Plenty.” 

Dr Connolly says during 

their two years of MBA study, 

there’s constant emphasis on 

participants’ self-development. 

“It’s a continuous thread. We 

can all go to Google to find 

new information. What Google 

will not give us lies in the tacit 

knowledge that will underpin 

any organisational core competency. 

We nurture that through 

rich conversations, debates, insights 

and the relationships they 

gain on our programme.” 

Another feature of the 

Waikato MBA is the opportunity 

to go offshore to experience 

global business and how New 

Zealand fits into the global 

marketplace. Sometimes participants 

visit countries in Asia, but 

other times it may be Europe. 

The focus of the tour varies 

each year and recently the spotlight 

has been on management 

innovation. This year students 

are going to London to visit the 

Catapult Innovations hubs, a 

network of world-learning centres 

designed to transform the 

UK’s capability for innovation 

in specific areas and help drive 

future economic growth. 

Dr Connolly says participants 

will get up close with these 

world-class innovations. They’ll 

learn how they have been developed 

from inception through to 

commercialisation; understand 

how to manage the process; and, 

more importantly, will be able 

to bring the knowledge back to 

New Zealand to implement in 

their own organisations.”


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17 

Wayward Pigeon 

opens in style 

Lawrenson Group’s latest restaurant/bar The Wayward 

Pigeon Brew Bar and Kitchen hosted a VIP night 

on October 19 to celebrate its opening. The new 

establishment on the Wairere Dr/Gordonton Rd 

roundabout was full of happy crowds as guests made 

the most of the hospitality on a summery evening. 

See feature on page 32. 

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their office as Registered 

Valuers. Later that very 

same day, international 

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largest one day market 

crash in history. For the 

next at least three years 

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activity. There were times 

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adopted some strategies 

that got them through. 

From the very beginning, 

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Hamilton Club 

gifts $48,000 to 

community groups 

The Hamilton Club is gifting $48,000 to 24 

groups to acknowledge the work they do in 

the community. 

Each group is to receive 

$2000 and is the final 

step in the process of 

closing down the historic club 

after 119 years. 

Its latest distribution follows 

a decision earlier in the 

year to provide legacy gifts 

totaling $1.3million from the 

2009 sale of the club’s heritage 

building in Grantham Street. 

Gifts of $350,000 each 

were made to University of 

Waikato Foundation and the 

Wintec Foundation for tertiary 

scholarships in the club’s name 

funded from the interest. 

The Waikato Medical Research 

Foundation received 

$150,000 with interest funding 

the Hamilton Club Emerging 

Researcher scholarship. 

The Hamilton Gardens 

Development Trust received 

$350,000 towards a new garden 

attraction to be constructed 

within the next four years. 

A further $100,000 was 

gifted through the Momentum 

Trust towards the city’s new 

performing arts facility to replace 

Founders Theatre. 

In the final round of distributing 

the remaining assets, 

club president Gordon Chesterman 

said the following organisations 

will each receive 

$2000: 

Parkinsons Waikato, SPCA 

Waikato, Kaivolution, Plunket 

St Andrews, Volunteering 

Waikato, Lifeline, ZEAL, 

Waikato Women’s Refuge, 

Society St Vincent De Paul, 

Riverlea Theatre Trust, Riding 

for the Disabled, Rhode Street 

School, One Victoria Trust, 

MS Waikato, McKenzie Centre 

Trust, Waikato Historical 

Society, Dress for Success, 

Friends of the Museum, Hamilton 

Christian Night Shelter, 

Diabetes NZ Waikato, Clarence 

Street Theatre, Autism 

NZ Waikato, Anglican Action 

and the Epilepsy Foundation 

Support Trust. 

Mr Chesterman said the 

groups had been identified by 

the club’s remaining 54 members 

and approved at a recent 

special general meeting. 

“The organisations will be 

surprised when their cheques 

arrive in the mail as there has 

been no prior contact with 

them nor any application process,” 

he said. 

“We hope our surprise gift 

will make a small difference to 

the wonderful work they do in 

the community. 

“For many groups we acknowledge 

their struggle to 

find the funds to undertake the 

work they do and congratulate 

the hundreds of volunteers 

who give so freely of their time 

to make it all possible.” 

Meanwhile, 60 club members, 

guests and friends toasted 

119 years of history with a final 

luncheon at the Waikato Stadium 

in October. 

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When ACC is dragged out 

Morris v P & W Painters Limited 

Having staff absent from 

work for prolonged periods 

due to accidents 

and managing their return to 

work is a headache for many 

employers. This case is alarming 

because a comment made 

to the ACC case manager in 

frustration was viewed by the 

Authority as a dismissal. 

Mr Morris was a brush hand 

with P and W Painters and in 

October 2015 rolled his ankle. 

A fortnight later when he was 

due to return to work he slipped 

in the shower and damaged 

his knee which started him on 

a long spell on ACC. In late 

December the employer was 

talking to the ACC case manager 

and commented ‘that he 

does not think that [Morris] will 

be returning to work for them at 

all’. Two days later there was a 

further conversation with ACC 

where the comment was made 

that Morris ‘cannot go to work 

until he is fully fit, however, at 

this stage in time he may not 

have a job to come back to’. 

Morris remained unfit to 

work and had surgery in February. 

Another manager for the 

company phoned ACC in frustration 

to ask what was happening 

and why he wasn’t back at 

work. In March ACC contacted 

the employer again to arrange 

for a return to work worksite 

assessment. The ACC note stated 

that the employer “‘does not 

want to waste any more time 

on him’ and was very upset/angry 

with the ACC process and 

[Morris]”. 

The case manager then 

spoke to Morris and advised 

him that he no longer works at 

P & W. Morris raised a personal 

grievance in May and the employer 

immediately said there 

was a job for him to start on but 

Morris never turned up, and in 

fact was not cleared to return 

to work until December. Meanwhile 

the company had gone 

into liquidation. 

The personal grievance 

process continued and the employer 

claimed that Morris had 

abandoned his employment by 

not turning up for the May job 

or informing him of why he 

was not attending work. Morris 

claimed that he was unjustifiably 

dismissed. He also tried 

to raise a bunch of other claims 

late in the piece but the Authority 

said as these issues hadn’t 

been raised in the initial grievance 

it was not appropriate for 

them to be included now. 

The first thing the Authority 

had to decide is how did Morris’ 

employment end? It found 

that he had not abandoned his 

employment because he had a 

good reason for being absent, 

being that he was not fit for 

work. There was no comment 

on Morris’ poor record of maintaining 

contact with the employer 

during his absence and that he 

had failed in his duty to do so. 

The Authority concluded 

that when the manager said to 

ACC that Morris ‘no longer 

works there’ he was using the 

case manager as an agent to advise 

Morris of this, and this action 

was the termination of his 

employment. It found that the 

offer of reinstatement in May 

was disingenuous. 

Clearly the process followed 

was far from adequate to justify 

the termination of employment, 

and the Authority quickly 

reached this conclusion. 

Morris was awarded $6000 

hurt and humiliation, which was 

reduced from $7500 for failure 

to keep the employer informed 

of progress. As the company is 

in liquidation, it will be interesting 

to see if he receives his 

money, but we are unlikely to 

hear. 

This case is interesting because 

of the role of ACC and the 

assumption from the Authority 

member that when the manager 

made the comment that Morris 

didn’t work there any more, that 

it would be passed on to Morris 

HR AND THE LAW 

> BY ANNE AITKEN 

Anne Aitken, HR Professional | Email: anne@anneaitken.co.nz 

as the termination of his employment. 

So often when you have an 

ongoing situation like this the 

relationship that is formed with 

the case mManager becomes 

quite candid, especially when 

the employee is not keeping the 

employer informed of progress. 

Managers need very guarded 

as everything they say is likely 

to be repeated to the employee, 

even going so far as to dismiss 

them. 

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21 

Psychometric evaluation 

for restructures in the gun 

The Inland Revenue Department (IRD) is 

facing its own judicial audit, when it came 

to light mid-October that it was using 

psychometric testing to decide which of its 

current employees would stay and which 

would go during a restructure. 

The IRD has agreed to 

temporarily suspend use 

of the information already 

gathered on its employees 

from psychometric tests, to 

await the outcome of an urgent 

hearing before the Employment 

Court. 

There is nothing new about 

employers and recruiters using 

psychometric tests to assess 

the suitability of new employees. 

Advocates of psychometric 

testing claim it enables a 

prospective employer to avoid 

employing someone who may 

give a stellar performance at a 

job interview, but be unable to 

follow through in their day-today 

performance. Detractors 

say the tests are unreliable (a 

test taker may obtain a completely 

different result in a subsequent 

test), are vulnerable to 

cultural and age-related bias 

and are expensive. 

Whatever one’s views on 

these tests in the pre-employment 

space, the trend of using 

them to evaluate existing staff 

during restructures faces some 

significant hurdles as the IRD 

are, somewhat belatedly it ap- 

pears, discovering. 

In 2013, a number of government 

departments were 

criticised for using psychometric 

testing to evaluate existing 

employees during restructures, 

most notably, the Department 

of Conservation, the Department 

of Corrections, the Ministry 

of Education and the 

Ministry of Business, Innovation 

and Employment (MBIE). 

Information obtained under 

the Official Information Act 

by the Public Service Association 

(PSA) at that time, showed 

government departments were 

spending around $1.5 million 

of the public purse per annum 

on these tests. IRD only appeared 

to be using the tests for 

recruitment, not restructures, 

back in 2013. 

The practice of using psychometric 

tests during restructures 

appeared to have lost 

traction following the 2013 

Employment Court judgment 

of Gilbert v Transfield (NZ) 

Limited where Chief Judge 

Colgan (as he then was) was 

highly critical of Transfield 

(now Broadspectrum) for dismissing 

Mr Gilbert during a 

restructure, largely based on 

the results of his psychometric 

tests. 

His honour stated: “This 

is an example of an employer 

not only ignoring relevant 

criteria (skills and experience) 

but also of taking into account 

irrelevant criteria (psychometric 

and personality type testing 

designed for potential new 

employees where none was in 

that position) . To justify its extraordinary 

decision to ignore 

completely what it knew about 

Mr Gilbert's performance of 

his job, the defendant was driven 

to say that its long established 

and indeed still current 

employee performance assessment 

mechanisms are of limited, 

if any, value. That beggars 

belief. If it were really so, one 

might well wonder why they 

continue to be used for ongoing 

performance assessments 

of employees including for remuneration 

reviews.” 

Mr Gilbert was reinstated 

to his position, received lost 

remuneration backdated to his 

dismissal and awarded $15,000 

in compensation. 

So, did the IRD just miss 

the memo on this when it embarked 

on psychometric testing 

of hundreds of its employees 

this year, to decide who might 

keep their jobs? How much of 

the taxpayers’ money has been 

spent on evaluating test results 

asking for agree/disagree answers 

to statements such as “I 

hate opera singing” and “My 

good friends know how to party”? 

Are these answers likely 

to better assess an employee’s 

skills, than say, the last ten 

years of performance results 

and reviews? 

Seeing taxpayer money 

wasted is always an irritation, 

but when it is being wasted by 

the tax department itself, well, 

that just takes it to a whole new 

level. Christchurch ratepayers 

may feel even more personal- 

EMPLOYMENT LAW 

> BY ERIN BURKE 

Employment lawyer and director at Practica Legal 

Email: erin@practicalegal.co.nz phone: 027 459 3375 

ly aggrieved, given it was disclosed 

this month that 85 jobs 

have been axed at the Council 

and 99 new positions created. 

Redundant staff have been told 

that they may need to undergo 

psychometric testing when applying 

for the new positions, 

unquestionably being paid for 

from rates revenue. 

Employment law principles 

require that where redundancies 

look likely during 

a restructure, and decisions 

need to be made on who will 

remain and who will leave, 

an employer must consider all 

relevant factors and ignore all 

irrelevant factors. Relevant 

factors are usually set out in 

a selection criteria matrix and 

typically include factors such 

as skills, education, reliability 

and performance. Irrelevant 

factors are likely to include 

agree/disagree answers to “I 

like to try exotic foods” and “If 

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Waikato Business News Size.indd 1 

17/10/2017 11:46:28 AM


23 

Fieldays spending 

shows ‘strong rural 

economy’ 

Spending at last year’s National Agricultural 

Fieldays broke the half-billion dollar barrier 

for the first time, generating $538 million in 

sales revenue for New Zealand firms. 

Spending was up by $108 

million on 2016, the 

Fieldays 2017 Economic 

Impact Report released this 

month has shown. 

Prepared by independent 

economist Dr Warren 

Hughes and Professor Frank 

Scrimgeour of the University 

of Waikato Management 

School’s Institute of Business 

Research, the report highlighted 

a significant increase in 

Fieldays’ contribution to the 

New Zealand economy. 

New Zealand National 

Fieldays Society chief executive, 

Peter Nation says the 

organisation is proud of the 

contribution Fieldays makes 

to both the Waikato region and 

New Zealand economies. 

“This report shows record 

highs for the event and we’re 

really proud of what we’ve 

achieved, both from an organisational 

point of view and 

what that means for New Zealand. 

“We’re constantly looking 

Last year’s National Agricultural 

Fieldays generated record spending. 

for ways to improve in an ever 

changing market and these 

findings are just going to drive 

us to deliver better results,” 

said Peter. 

Fieldays’ brand value has 

increased from $380 million in 

2016 to $465 million in 2017, 

signalling the Fieldays platform 

is increasing in value for 

manufacturers selling to primary 

producers. 

It was also identified that 

Fieldays broke the half-billion 

dollar barrier for the first time, 

generating $538 million in 

sales revenue for New Zealand 

firms. 

Up by $108 million on 

2016, this significant increase 

in spending is a good indication 

that New Zealand’s economic 

growth is in a strong 

position compared with recent 

years. 

Dr Warren Hughes commented 

that the 2016 figures 

reflect the effects of two years 

of low dairy payouts, while 

2017 is showing renewed confidence 

and increased expenditure 

in the dairy sector. 

ANZ chief economist Cameron 

Bagrie commented on a 

strong rural community showing 

strength across the board. 

“It’s going to be a big economic 

tailwind for New Zealand 

over the next two to three 

years,” said Cameron. 

This is evident in the creation 

of more than 2300 fulltime 

equivalent jobs in 2017, 

up from 2021 in 2016. Of 

those, 900 were created in 

Waikato alone, a 27 percent 

increase on the previous year. 

These jobs have been sustained 

either side of the four 

day event, including site 

preparations, freight and hospitality, 

with the report showing 

that for every dollar spent 

during the event another $1.37 

of sales revenue is generated 

somewhere else in the New 

Zealand economy. 

Peter says the organisation 

is pleased to see Fieldays create 

so many full time jobs. 

“We are crucially aware 

that many businesses and families 

rely heavily on Fieldays 

as a large part of their annual 

livelihood. 

“The spin-off to the food 

and beverage, accommodation 

and service industry, particularly 

in Waikato is great. As 

Fieldays grows so do the service 

industries that supply our 

exhibitors and their businesses,” 

says Peter. 

Overall the Fieldays event 

has generated $238 million 

to New Zealand’s GDP, an 

increase of 24.7 percent over 

the 2016 year which was, of 

course, a low spending year 

for the primary sectors. 

ECONOMIC ANALYSIS 

For every one of the 133,588 visitors through the gate 

$4000 in sales was generated. 

Every entry through the gate by a visitor from outside 

the Waikato region generates $317 spent in the Waikato 

hospitality sector. 

Every dollar spent during Fieldays, whether on 

accommodation, equipment sales, infrastructure etc 

generated another $1.37 of sales revenue somewhere else 

in the New Zealand economy. 

Sales at Fieldays increased by 30 percent per site in 2017. 

81 percent of patrons rated Fieldays as the most important 

or equally important annual event in New Zealand. 

Exhibitors estimate that 9.1 percent of sales made at 

Fieldays would have been lost if Fieldays did not exist. 

A solid 7.1% 

A reputable tenant, prime location and healthy monthly return. 

This Hamilton commercial property ticks all the right boxes. 

Kahui Holdings Limited Partnership: 

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Long term lease in place. 10 years with ROR 5+5+5+5+5 

Minimum investment $100,000 

Ask for an information memorandum at myfarm.co.nz/kahui 

or phone Grant Payton on +64 29 445 5871 to find out more. 

This offer is open to persons investing no less than $100,000 and who fall withing the exclusions applicable to offers made to 

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Act 2013 (FMCA). You can obtain further information on FMCA requirements, and whether you come within the exclusions and 

their requirements at www.myfarm.co.nz/fmca 

0800 693 276


THE NEW HOME OF DUNCAN & EBBETT 

Showrooms “exciting challenge” 

for Noel Jessop Architecture 

For Noel Jessop Architecture, managing 

the design of the new Duncan & Ebbett 

premises in Te Rapa has been an exciting 

challenge accentuated by the fact that 

they were designing the first purpose-built 

Jaguar Land Rover showroom in New 

Zealand. 

What has added to the 

challenge are the 

demands of incorporating 

the Corporate Identity 

(CI) of world renowned 

brands such as Jaguar Land 

Rover and Volvo into each 

showroom. 

“A lot of the design is 

dictated by the CI documents,” 

says Noel Jessop, 

acknowledging the reasons 

these brands want the CI to 

be followed rigidly to ensure 

high standards throughout the 

world. The brands’ CI requires 

showrooms to look identical 

wherever they are right down 

to light fittings and tiles. But 

what works in Europe doesn’t 

always easily work across the 

other side of the world. 

“One of the biggest challenges 

has been translating 

the CI documents and understanding 

how you achieve the 

aesthetic results in a different 

location. So we’ve had lots of 

questions along the way.” 

Noel says it was a painstaking 

job working through 

the CI documents and translating 

the requirements into 

a New Zealand environment. 

For one thing, New Zealand’s 

Building Code is significantly 

different than other countries. 

“New Zealand’s accessibility 

is another issue. We are out 

on a limb and don’t have the 

same access to the materials 

that countries in other parts of 

the world do. 

“For example one of the 

colours that Jaguar uses is 

‘Impressive complex’ set 

to open on time 


premises in Te Rapa 

will be an impressive 

complex and something of a 

landmark in the city, according 

to Downey Construction managing 

director Jeff Downey. 


site for its Jaguar Land Rover 

and Volvo dealership near The 

Base is set to open on time in 

early December. 

The 12,000 square metre 

site will comprise New Zealand’s 

only greenfields, purpose-built 


showroom with a separate 

showroom for Volvo vehicles. 

Jeff says the team has done 

very well to complete the complex 

on time, particularly given 

the weather challenges over 

winter and early spring. 

“It has not been a good year 

to be builder but you just have 

to press on and work around 

it. And it was always going to 

be a very impressive complex 

from day one – quite a significant 

complex for Hamilton. 

It has come up very very well 

and I’m really pleased with the 

result.” 

Jeff says construction of 

car showrooms can be slightly 

challenging as corporate 

identity of brands needs to be 

translated to the local environment. 

“Products and methods are 

specific for foreign countries 

and we have to adapt them for 

New Zealand and it also involves 

sourcing products from 

overseas.” 

He says all parties have 

needed to be flexible and have 

responded well to alterations 

in design as construction has 

gone on. 

“I think the highlight for 

me has been the team and how 

everyone has worked together 

to get the job done and produce 

such a great outcome.” 

only available from one place 

in the world.” 

On another occasion they 

discovered that one of the colours 

used by Volvo is actually 

four different colours combined. 

But they were enjoyable 

challenges and it was a satisfying 

project to complete. 

“The timeline for the project 

was always going to be 

tight. It’s been a massive project 

and with materials coming 

from overseas it has probably 

created timing issues for 

Downey Construction but I’ve 

been extremely impressed 

with what they are doing.” 

The new Duncan & Ebbett 

site near The Base is due to 

open in early December. 

“It’s been a massive process 

but it’s been a great project 

and we’ve had a fantastic 

client to work with because 

Craig has allowed us the freedom 

to be creative. 

“We will certainly be in a 

great position if we need to do 

it again,” says Noel, referring 

to the opportunity to design 

Jaguar Range Rover and Volvo 

showrooms. 

Noel Jessop Architecture 

started as a one man operation 

20 years ago. Now as one of 

the region’s most sought after 

designers , the business has six 

staff and 73 projects on the go 

in various stages of completion. 

Noel Jessop Architecture 

presently works throughout 

Waikato and Bay of Plenty, 

Coromandel Peninsula, Auckland 

and Hawke’s Bay. 

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25 

The art of performance 

“We are darers, performers and creators. 

Enemies to everydayers and play-it-safers. 

We are the heirs to 

greatness on road 

and track. 

We never settle for less than 

extraordinary; pride-welling, 

pulse-quickening moments 

when time stops and the world 

stares. Every Jaguar is a work 

of technical artistry; agile and 

sculptural, inspired and theatrical; 

a true performer that 

makes the road its stage. 

Born of our flair, ingenuity 

and instinct for seduction, our 

creations embody our passion 

for performance and express 

our reason for being. 

To excite in every sense. 

So let our drivers sit spellbound 

in their front-row seats; 

as our engines roar out their 

symphonic score. 

And let’s show the world 

that true performance isn’t 

just measured in figures, but 

in the way it makes you feel. 

These are the moments 

worth living for, because it’s 

not the number of breaths you 

take that matters, it’s the moments 

that take your breath 

away.” 

The Jaguar E-PACE is a 

seriously smart compact SUV. 

Designed and engineered to 

be beautiful, fun and clever, it 

will introduce new fans to the 

brand. Instantly recognisable 

as a Jaguar, its undeniable 

sporting silhouette shrouds an 

interior that’s been detailed to 

the tiniest degree, meaning the 

E-PACE not only looks beautiful 

but is practical and connected 

too. 

Everything Jaguar has created 

with its award-winning 

range of saloons and sports 

cars and, of course, its World 

Car of the Year F-PACE SUV, 

has benefitted the E-PACE. 

It’s important 

especially in a smaller 

car that aspires to 

a sense of heritage, 

and a heritage of 

performance, that 

it should have that 

certain attitude 

It’s a compact performance 

SUV featuring an all-wheeldrive 

system that is packed 

with technology designed to 

ensure the joy of driving a 

Jaguar whatever the conditions. 

Inside, the E-PACE ensures 

you remain connected 

wherever life takes you. Using 

the very latest hardware and 

software developed in Jaguar’s 

digital laboratories, it 

connects to your life and your 

devices, allowing seamless 

access to networks and data. 

In short it’s a perfectly 21st 

century car: connected, modern 

and practical, and utterly 

engaging to drive. It’s beautiful 

to look at, fun to get to 

know and possessing a soul 

and integrity that can only 

come from Jaguar. 

Just exactly what gives 

an object a certain edge can 

be hard to define. A stance? 

A swagger? A certain playfulness? 

Maybe something 

familiar, something in its silhouette, 

something hard to 

discern but which nonetheless 

stirs memories of a glorious 

bloodline? 

The answer is most likely 

all of the above, only bound 

together by a certain confidence. 

The E-PACE is the 

Continued on page 26



The art of performance 

From page 25 

heritage of performance, that 

it should have that certain attitude,” 

fourth, all-new Jaguar in as 

many years and the most potent 

expression yet of rediscovered 

Jaguar relevance in 

the 21st century. 

“Oh, it’s got an attitude to 

it all right!” says Design Director 

Ian Callum of the new 

E-PACE, the most playful car 

in Jaguar’s 81-year history, in 

many ways its most bold yet. 

“That’s exactly how I wanted 

it; a balance of masculinity 

and femininity; not too genteel 

and certainly sensuous; 

muscular and curvaceous at 

the same time. That perfect 

says Callum. “In some 

ways the E-PACE is more like 

an F-TYPE than an F-PACE. 

Look at the haunches, front 

and rear, and the way the lines 

they make intersect, for example. 

Look at the profile of the 

roof in silhouette and the way 

it floats off the back. Look at 

the headlamps!” 

It is testament to the clarity 

of Jaguar’s contemporary design 

language that it so easily 

and effectively translates to a 

compact SUV. 

The essential energy of the 

fast-growing segment however 

Jaguar balance.” E-PACE 

has brought its own in- 

brings an uncommon sense of 

expressiveness to the compact 

SUV market. Put simply, it is 

a much more evolved design; 

simultaneously more clever 

and more beautiful than is typical 

in the segment. 

“It’s important especially 

in a smaller car that aspires 

fluences to bear and E-PACE 

introduces some new, evolved 

elements of that essential language, 

including a new ‘chicane’ 

light graphic inspired 

by the rush of seeing a racing 

car swoop left-right-right-left 

through a series of corners on 

a track. 

to a sense of heritage, and a And that essential exbringing 

design 

to life... 

uberance and promise of 

dynamism is right here in 

E-PACE’s short overhangs 

and long wheelbase, which 

themselves promise an unusual 

degree of comfort and practicality 

inside. 

There is luxury too. Again 

with an eye on the sports car 

range, the inside of Jaguar’s 

new cub offers a sense of command 

and control; dominant 

of the road, in touch with the 

car and spoiled with a quality 

of design and execution not 

seen before in this segment. 

Mixing premium leathers 

and technical surfaces picked 

up by effervescent, contrast 

stitching and sophisticated – 

bringing 

and personalisable – interior 

lighting, E-PACE takes that 

unique Jaguar 

design 

feeling to places 

it’s never been before. 

And ‘cub’, really? Take a 

close look. E-PACE most certainly 

represents a new generation 

of Jaguars, 

to 

but one 

life... 

in 

which its proud parents have 

enormous confidence. 

“We designed the E-PACE 

to be a Jaguar for active people 

who need space and practicality, 

but see no reason to 

compromise on performance. 

Its proportions, stance and 

lines express this as a driver’s 

car, while the interior offers 

true Jaguar levels of luxury 

and sportiness.” 

bringing design to life... 

...and another iconic 

building to the 

Hamilton landscape. 

Downey Construction, Waikato’s design & build 

specialists would like to congratulate 

Chris & Clinton on the opening of their fantastic 

new NOSH Food Market. 

...and another impressive building 

to the Hamilton landscape. 








Downey Construction, Waikato’s 

design & build specialists would like 

to congratulate Duncan & Ebbett on 

their new premises. 

J2881A 

Brandish ® | 4978 

07 849 7502 | downeyconstruction.co.nz PO Box 1210 | 07 849 7502 | info@downey.co.nz


New Volvo XC60 rolls 

off the production line 


27 

Production of Volvo Cars’ new XC60 midsize 

SUV has begun at the company’s 

Torslanda plant in Sweden. The first 

customer-bound car, a T5 Inscription AWD 

in Crystal White, rolled off the production 

line just before lunch time on start day. 

The new car replaces Volvo’s 

highly-successful 

original XC60, which in 

the nine years since its launch 

became the bestselling premium 

mid-sized SUV in Europe 

with nearly a million units sold 

globally. The XC60 today represents 

around 30 per cent of 

Volvo’s total global sales. 

“This is a proud day for everyone 

at the plant,” said Magnus 

Nilsson, vice president of 

the Torslanda plant. “We have 

worked hard in recent weeks 

and months to prepare Torslanda 

for this latest new Volvo 


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New Volvo XC60 rolls 

off the production line 

Proud to be associated 

with Duncan & Ebbett and 


Phone: 07 847 5575 Email: info@SelectAlarms.co.nz 

93 Maui Street, Hamilton | www.selectalarms.co.nz 

J7937A 

From page 27 

model, and now we are ready 

to start delivering new XC60s 

to customers.” 

The XC60 is the fourth 

model based on Volvo’s inhouse 

developed SPA vehicle 

architecture, following the 

introduction of the top-of-theline 

90 series in recent years. 

The SPA-related investments 

in Sweden have had positive 

effects on employment at the 

company, as thousands of new 

jobs have been added in production, 

research & development 

and other areas. 

The new XC60 offers Volvo’s 

award-winning T8 Twin 

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the top of the powertrain range, 

delivering 407 hp and acceleration 

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The new XC60, one of the 

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with new technology. 

Steer Assist has been added 

to the ground-breaking City 

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system called Oncoming Lane 

Mitigation uses steer assist 

to help mitigate head-on collisions, 

while Volvo’s Blind 

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now uses Steer Assist functionality 

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Pilot Assist, Volvo’s advanced 

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29 

TMB 

Termorbre Ltd 

We specialise in supplying and installing of ACM 

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022 070 6274 - morne.aucamp@tmb.co.nz 

From page 28 

But it is not just under the 

hood that the new XC60 delivers 

healthy performance. The 

new CleanZone four-zone climate 

system removes harmful 

pollutants and particles from 

outside the cabin to deliver 

Scandinavian-fresh air on the 

inside. 

Volvo Cars’ driver infotainment 

and connected services 

offer, Sensus, and the Volvo On 

Call app both receive a graphical 

update with improved usability. 

As in the 90 Series cars, 

smartphone integration with 

CarPlay and Android Auto is 

also available. 

With the new XC60 now 

on the market and gradually 

becoming available for order 

on markets across the globe, 

Volvo is set for another record 

year of sales in 2017. 

Proud to be associated with the Tech Hub project. 

Phone: 07 848 2477 • Fax: 07 848 2467 

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A place to call home 

Nestled in a quiet Frankton street, you will 

find True Colours House. From the outside 

it looks like any ordinary house, but step 

inside and you know that this is not the 

case. 

True Colours House is 

home to the Waikatobased 

charity True 

Colours Children’s Health 

Trust. Here you will find 

Cynthia Ward, founder and 

CEO of the organisation she 

set up in 2004. She is joined 

by a small team of four staff 

who provide psychological 

support to children with a 

serious health condition along 

with their families and wider 

community. 

driven and passionate women 

developed and as Annah 

learned more about the work 

of True Colours, she decided 

to help them in a very tangible 

way, by giving them somewhere 

to call home. 

Just minutes away from 

Waikato Hospital, True 

Colours House feels like a 

world away from the clinical 

space that the families who 

True Colours support have to 

endure. This was a deliberate 

move by Cynthia, CEO who 

wanted to create a space that 

didn’t feel like just another 

clinical place for kids to visit. 

“I really wanted to create an 

inviting, homely space, where 

everyone could feel comfortable. 

People feel like they are 

visiting us in our home, and 

some of the kids even think we 

live here, and want to know 

where we sleep at night.” 

The importance of the 

feel of the house to families, 

has been documented 

in the research undertaken in 

Cynthia’s current PhD work, 

with one parent summing it 

up well: “It’s quite key the 

fact that it’s a house and not 

an office or doesn’t feel like 

a doctor’s room or a hospital. 

It doesn’t have that clinical 

feel and the kids spend a lot of 

time in that, and the last thing 

I really set wanted up so to entrants can fundraise for 

create True an inviting, Colours as part of the event. 

ren’s homely space, where 

a everyone amazing could holiday feel for 2 to Australia’s 

comfortable. Sunshine Coast valued at $4000. 

True Colours is 100% community 

The house is owned by 

hild-businesthropist $450,000 Annah Stretton, a year and to run its service. 

funded 

women 

and 

and philan- 

needs to raise around 

was bought specially by her 

for True Colours. To register An encounter 

on a soccer sideline with 

for the event visit 

rse one of www.hamiltonhalfmarathon.org.nz. 

the True Colours staff at 

the time introduced Cynthia’s 

xcited 

vision of care for children 

nic and their Colours families to at Annah. www.truecolours.org.nz 

A 

friendship between these two 

at 

king 

the 

ce so 

ges 

they want to do is go to another 

kind of place like that.” 

Upstairs, the house looks 

like any other house with the 

lounge being used as the main 

counselling space, and the 

bedrooms as offices for the 

team. But head downstairs 

into the converted garage 

and you will know that this 

isn’t like any other house. 

Here the space is all about 

the kids. With the help from a 

grant from the Paul Newman 

Foundation, the garage has 

been transformed into a big 

play area, with space for 

free play, art therapy, sand 

tray therapy, a hospital room 

and a music room. Play is a 

child’s natural language and 

this space allows children to 

express themselves in ways 

that they might not be able 

to through words. Through 

play, children can explore 

their thoughts and feelings 

and resolve issues that can 

cause them anxiety. It’s also 

a chance for them just to have 

a bit of fun, and let out some 

of their emotions, with the 

electric drums being one of 

the favourites for kids to play 

on. It is often here in this 

kids space, while having a 

guided tour around the house 

that people ‘get’ what True 

Colours is all about, and it’s 

not uncommon to see a tear or 

two in their eyes too. 

Along with the ongoing 

support of Annah Stretton, 

there are a number of other 

community organisations 

that help True Colours maintain 

their house. Recently 

the house has been repainted 

thanks to a grant from 

Grassroots Trust, a new lounge 

suite purchased thanks to the 

Harcourts Foundation, new 

carpet thanks to the Southern 

Trust, and new furniture 

thanks to the Tidd Foundation. 

The local Westside Kiwanis 

group pay for the lawns to 

be mowed, and a volunteer 

gardener keeps the gardens 

in shape. It really is a community 

effort to keep this 

local charity house looking 

its best. The team is quickly 

outgrowing the space though, 

as the number of referrals to 

the organisation continues to 

grow. The New Year should 

see a new outdoor cabin added 

to the grounds to provide 

another counselling and office 

space for the team. 

nt 

t 

UN 

e 

en 

Proudly supported by 

Waikato Business News 

and INSPO-Fitness Journal


31 

Five business communications essentials 

Let’s be realistic for a moment, can we? 

As business leaders and 

managers, we are constantly 

bombarded with 

new ideas, plans and strategies 

we are told we should implement 

in our businesses and professional 

lives to improve. 

If you listen to all the buzz 

around us and you aren’t careful, 

you can soon feel inadequate 

and find yourself wishing 

for 20 more hours in the work 

week to get it all done. 

So, the last thing you need is 

a friendly PR consultant giving 

you lots of great, new communications 

ideas you need to implement 

by Tuesday. I get it. I’m a 

small business owner too. 

If you’re nodding your head 

yes right now, I’m speaking to 

you. 

And with you – the busy 

business leader – in mind, my 

team recently sat down and 

came up with a simple list of 

five communications essentials 

every business can and should 

implement. 

Not 20 essentials. Not 10. 

Just five. Don’t stress. Read on. 

These actions aren’t difficult 

to implement. They simply take 

bit of commitment to build them 

into your everyday business 

routines. And when you make 

the effort, I’m confident you’ll 

experience maximum return for 

minimum time and resource investment. 

So, here we go - five business 

communications essentials: 

#1: Connect Staff 

Staff are your number one audi- 

ence. They need to understand 

where your business is going, 

how you’re going to get there 

and what their individual role 

is in making it happen. And you 

want them to be excited about 

the journey, because engaged 

staff are productive and loyal. 

Make sure you have a few 

ways to communicate with 

staff and repeat your stories and 

messages through each of those 

channels. Easy things to implement 

are team meetings, posters 

in the tea room, a staff newsletter, 

a closed staff Facebook page 

or a monthly barbecue with a 

CEO verbal update. Put a few 

simple tools in place and ensure 

you keep to a regular routine. 

Investment: 4-6 hours/month 

Return: Engage loyal staff; less 

turnover; build your reputation 

as a great employer 

#2: Get Social 

Using social media to reach customers, 

prospects, industry influencers 

and future employees 

is no longer an option for the 

vast majority of companies. It’s 

a must-do. And when you use it 

well, it’s a great way to encourage 

a two-way conversation that 

leads to a respected brand and 

solid company reputation. 

Remember to select the few 

social channels where your key 

targets ‘live,’ post often, encourage 

feedback and respond 

quickly. 

Investment: 30-60 minutes/day 

Return: Build your brand; talk 

with audiences; demonstrate 

your brand personality 

#3: Tell Stories 

Your staff, customers, the public 

and people in your industry who 

matter to you will get to know 

you through the stories you tell. 

Every business has them: product 

launches, new business won, 

new people joining your team, 

awards, staff doing great things, 

sponsorship stories and more. 

There’s no better way for 

you to build brand awareness, 

educate people about what you 

do and influence those in your 

industry who can impact the 

success of your business. 

Start small with a goal of 

telling one really great story 

each month. 


Return: Build your company 

reputation; stand out from your 

competitors; influence those 

who matter 

#4: Make Friends 

Every business should take a 

purposeful approach to building 

relationships with people 

who can impact the success of 

their company. These people 

might be suppliers, funders, 

politicians, industry peers, local 

business leaders, lobby groups, 

professional membership organisations 

and more. 

And the secret to building 

relationships is being focused 

in your approach. Keep track 

of meetings and conversations. 

Who don’t you have a relationship 

with? Book a meeting. 

Who in your organisation is 

best to build each relationship? 

Assign them a role. 


Return: Build relationships 

that help open doors and break 

down barriers to doing business 

#5: Scan Media 

Despite the fact that social media 

is ingrained in most New 

Zealanders’ daily lives, online, 

print and broadcast media remain 

extremely influential and 

effective for reaching most audiences. 

Therefore, it’s important to 

keep up with what’s being reported 

in the news and which 

journos are writing stories related 

to your ‘patch’ – your industry. 

Keep on top of what’s happening 

in the media by selecting 

the top 5-10 online news 

sites, publications, radio or TV 

programmes that you know 

your audiences are reading, 

listening to or viewing. And 

simply scan these daily. Make 

a note of topics, trends and the 

leading journos. 

And don’t be afraid to join 

in the conversation by connecting 

with those journos, pitching 

your stories, offering opinion 

and discussing new story angles 

that you can lead. 

Investment: 15 mins/day 

Return: Understand who’s who 

MARKETING AND PR 

> BY HEATHER CLAYCOMB 

HMC Communications 

in media circles; target the 

right journos to help you tell 

your stories 

Now remember: the sky 

won’t fall if you don’t start each 

of these five essentials before 

9am tomorrow. 

I encourage you to pick up 

your scissors, cut out the accompanying 

graphic, tack it beside 

your desk and mull it over. 

Then, when you’re ready, 

take a few small steps to move 

in the right direction to get your 

company communications on 

track. 

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THE WAYWARD PIGEON 

The Wayward 

Pigeon has landed 

The Wayward Pigeon has made it home. 

Now it’s Hamiltonians’ 

turn to make a break 

for freedom to the 

Lawrenson Group’s biggest 

and most stylish bar venture 

yet – the Wayward Pigeon 

Brew Bar and Kitchen in suburban 

north Hamilton. 

For group owner John 

Lawrenson, The Wayward Pigeon 

on the corner of Wairere 

Drive and Gordonton Road is 

his best bar achievement yet – 

and with 16 hospitality venues 

now to his name, the 39 year 

old entrepreneur-businessman 

should know. 

The Wayward Pigeon, 

named in honour of the racing 

pigeons that were the passion 

of a local farmer but kept going 

missing-in-action – history 

suggests into a neighbour’s 

pies – is Lawrenson Group’s 

second foray into suburban 

hospitality since the tightening 

of drink-driving laws made 

people leery of travelling to inner-city 

social venues. 

The first, the Roaming Giant 

at Claudelands, named for 

a circus elephant which once 

escaped into the local bush, 

has been a magnet for locals 

says John, and he’s confident 

the architectural appeal and 

good-looking, cosmopolitan 

interior design of The Wayward 

Pigeon will also prove a 

winner. 

While North Hamilton residents 

have been watching The 

Wayward Pigeon rise over the 

past five months, behind the 

scenes John was steadily extending 

its proportions from 

the original plan for 300sqm, 

to 800sqm. And he’s spared 

no expense on interior fit-out 

– one of his “Big 3” essentials 

for making a hospitality venue 

a success, along with menu and 

staff. 

The joinery alone in the 

ever-so-slightly Scandinavian-look 

interior cost more 

than $300,000, he says, while 

the kitchen didn’t leave any 

change out of an even bigger 

investment. 

Quirks that emerged in the 

Roaming Giant’s functional 

design have been avoided, and 

for John the two-storied Wayward 

Pigeon, complete with 

an upstairs private function 

area and outdoor seating, is the 

most functional bar venue in 

Hamilton. 

The suburban gastro bar’s 

combination of inviting atmosphere, 

innovative and 

reasonably-priced menus and 

location in Hamilton’s fastest 

growing residential area is set 

to make it the locals’ favourite 

“local”. 

But a clever marketing 


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33 

BOOK NOW 

The Wayward Pigeon function room is available now for private 

hire. With seating for up to 60 people, a private veranda area 

with great views and a fully stocked bar, this could be the 

perfect spot for your next event. Contact our functions team 

to discuss any upcoming bookings. Spaces are filling fast, 

however with other great options available throughout the 

Lawrenson Group, we’re bound to have something you’ll love. 

The Wayward Pigeon 

The Roaming Giant 

Victoria St. Bistro 

BOOK YOUR NEXT FUNCTION WITH US 

To enquire contact the Lawrenson Group functions 

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Phone 027 411 2800 

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The Bank Bar & Brasserie



The Wayward 


From page 32 

campaign playing on its name 

spurred strong public interest 

in The Wayward Pigeon long 

before its doors opened. 

An interactive social media 

campaign featuring a “wayward” 

pigeon photo-shopped 

resting at Waikato and overseas 

landmarks as it tried to 

find its way home was a huge 

success, says John. 

Inviting Facebook punters 

to pinpoint the pigeon’s stopover 

spots on its epic journey 

home in the lead up to opening 

day drew tens of thousands 

of views and thousands of interactions, 

he says, making 

people feel connected to The 

Wayward Pigeon even before 

the big day. 

And because pigeons aren’t 

alone in wanting to make 

a dash for freedom now and 

then, “Make a break” was incorporated 

into the new bar’s 

branding to suggest it’s a great 

place to enjoy some freedom 

from the daily grind. 

The Lawrenson team’s ode 

to pigeons doesn’t stop with 

the name. 

After research revealed 

these humble birds have a long 

and noble history of valour in 

war and crisis as messengers, 

with some even being honoured, 

it was decided they deserved 

further recognition. 

That’s been awarded in 

some menu offerings, notably 

the gourmet range of pizzas, 

which are named in honour of 

history’s most famous pigeons, 

including the first homing pigeon 

to win a race in New 

Zealand. Staff have swotted up 

all the avian histories to share 

with curious guests. 

The Wayward Pigeon is 

open seven days a week and 

has created 40, mostly fulltime, 

jobs, taking the Lawrenson 

Group’s annual payroll 

to more than $11 million for 

around 380 full and part time 

staff. 

John expects it will host up 

to 500 customers on a Saturday, 

and serve around 200 diners 

on an average week night. 

(The Roaming Giant did about 

800 meals on Father’s Day.) 

The upstairs function room 

was well-booked before opening 

day on October 20, reflecting 

strong demand from the 

city for function space. 

There are 175 car parks in 

the precinct serving the suburban 

gastro bar, most of which 

will be available to The Wayward 

Pigeon’s guests in the 

evenings. 

The Lawrenson Group is 

one of New Zealand’s largest 

bar and restaurant companies. 

The Wayward Pigeon has 

been on its planning radar for 

four years. 

The group’s 16 establishments 

are mostly in Hamilton’s 

CBD and range from 

award-winning fine dining 

and bistro restaurants and after-work 

drinking venues to 

the city’s biggest and most 

popular nightclubs. 

Its brand outlets include the 

Victoria St Bistro, Keystone, 

Bluestone Steakhouse, The 

Bank, House on Hood, Shenaningans 

Irish Pub, Bar 101, 

The Outback, and the Easy Tiger 

cocktail lounge. 

The group also has a bar 

and nightclub in Auckland and 

will open its first bar in Christchurch 

next year. 

The first Hamilton bar and 

restaurant opened by the Lawrenson 

company was Furnace 


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35 

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The Wayward 


From page 34 

HOUGHTON PROJECT SERVICES 

Project and Construction Delivery 

Tony Houghton - Project Manager 

P: 021 859 381 E: tqh@xtra.co.nz 

ONLINE 

Electrical Services 

in 2007. 

Then followed the group’s 

most rapid growth period until 

2011 when nine bars had been 

opened. 

John recalls on arriving 

in Hamilton in 2007 from the 

bustling Dunedin hospitality 

scene he found the city a “barren 

wasteland of hospitality 

nothingness”. 

He largely credits his success 

to the calibre of his support 

staff over 10 years in the 

Hamilton hospitality industry. 

“One of the things about being 

an entrepreneur is that you 

have to be able to draw people 

into dream and get them to 

share it, to see it. You’re never 

going to do it by yourself.” 

“Because power is everything” 

Domestic - Commercial - Industrial - Automation 

Proud to be involved with 

The Wayward Pigeon project 

021 733 323 shoku@xtra.co.nz 

Proud designers of The Wayward Pigeon 

All the best to John and the Lawrenson Group, Kevin, Tony, 

Form Construction and Craig of DB Breweries on this enjoyable project. 

47 Springfield Rd, Christchurch, New Zealand 

P: 03 3546341 | M: 021658687 

www.facebook.com/rmdesignsnz | www.rmdesigns.co.nz

37 

The one change that doubled 

an electrician’s leads 

THE DIGITAL WORLD 

We recently worked with an electrician and 

doubled their leads with just one change to 

their online advertising. 

They had a brand-new 

website which looked 

beautiful and had 

strong calls to action. They 

were using AdWords, which 

they’d set up themselves, and 

were sending the traffic to 

their new website and it was 

generating leads. It was doing 

OK… but they wanted to 

grow. 

If you need an electrician, 

you turn to Google. You 

search for “electricians Hamilton” 

and a myriad of companies 

show up in the results. 

They’re all competing for the 

business. What makes one 

company more likely to win 

business than another? It becomes 

more important when 

you’re paying per click for 

your Google ads! 

In the evolving world of 

digital media, digital marketing 

has empowered local 

businesses to compete, 

survive and boost business 

growth. Small and medium 

sized businesses (SMEs) 

have limited resources and 

that’s why digital marketing 

provides them cost-effective 

marketing channels that deliver 

measurable results. 

When we work with SMEs 

we try to use proven strategies 

and techniques that attract not 

necessarily more traffic but 

traffic that gives results i.e. 

leads, crucial for their survival! 

We had a look at the client’s 

existing campaign and 

this is what we recommended: 

Send Google ad traffic to 

stand alone landing pages and 

NOT to the website. 

The client was hesitant 

to try our recommendation. 

They had already paid an 

awesome web designer to 

create a beautiful website for 

them and everyone praised 

the new look the website had. 

And hence came some good 

questions: 

“Why do I need to create 

special landing pages? Why 

can’t I just send the Google 

ads traffic to an existing page 

on my site?” 

“I need the option to tell 

people all the services we offer 

and sell more to them. A 

short landing page won’t let 

me do that.” 

Here’s why we recommended 

ad traffic should not 

go directly to the website. 

The website offers navigation 

which gives customers many 

options to get distracted from 

contacting you. The goal of a 

landing page is to keep them 

focused on the action you 

want them to take. And for 

most local businesses, that action 

is to call you or fill a form 

for a free consultation/quote. 

For local businesses generating 

leads from AdWords, 

you will get more leads by 

sticking to “one decision 

landing pages.” 

We convinced the client to 

let us do a split test for one 

month. We ran a 50-50 experiment 

campaign, where half 

of the traffic coming from Ad- 

Words was sent to the website 

and the other half to the custom 

designed landing pages. 

The landing pages that we 

designed were built with just 

one major objective - turn 

page visitors into leads. They 

> BY POOJA GUPTA 

Pooja Gupta is Digital Media Executive at Duoplus 

pooja@duoplus.nz . www.duoplus.nz 

were short and succinct with 

no navigation. The images 

and content were benefit driven, 

and included clear calls 

to action. We were keeping 

a close eye on the campaign 

and at the end of the month, 

this is what we found: 

Results were doubled! 

The leads produced from 

ad traffic going to our custom 

designed landing pages 

were doubled in number, as 

compared to leads from ad 

traffic going to the website. 

This meant that by doubling 

the conversion rate, the client 

received twice as many leads 

for the same exact ad spend. 

The key thing is, a well-designed 

landing page could be 

the difference between one local 

business who spends a few 

thousand dollars on Google 

ads and decides “This isn’t 

working for me” and another 

business that gets leads for 

half or one-third the cost because 

their great landing page 

is able to increase revenue to 

their business. 

Under certain specific circumstances, 

it may still make 

sense to send AdWords traffic 

to a full website. However, in 

the vast majority of cases we 

have tested, if you’re looking 

to generate leads for your 

business from AdWords then 

using well-crafted landing 

pages can be the one change 

that can potentially double 

your leads, just like our client 

found. 

You don’t need a website developer any more 

If you are a start-up or an 

SME, I have some great 

news for you. The sun is 

setting on website programmers 

in website development 

businesses. You do not need 

a coding superstar to develop 

a website anymore. The improvements 

in the quality and 

number of simple and powerful 

website creation solutions 

available today have made the 

website developer an unnecessary 

cost for the average SME. 

There is a certain irony in 

this; powerful website creation 

platforms developed 

by computer programmers 

are, in essence, taking away 

business from website developers 

who are also computer 

programmers. But the ocean 

is always full of bigger fish, 

so it was not a surprise when 

MARKETING MATTERS 

> BY MEHRDAD BEHROOZI 

Mehrdad (Merv) Behroozi is general manager of Hamilton graphic 

design and web development company E9. Phone: 07 838 1188 

Email: merv@e9.nz 

Google stepped into the space 

that website creation platforms 

were dominating. 

True to form, Google did 

not just enter the website creation 

market, it quite simply 

decided that if you were a 

business, you deserved a free 

website. Yes, that is right, if 

you have a Google My Business 

account, you get to have 

a free Google website for your 

business. Sure, it is not going 

to be the most complicated 

website in the world with all 

the bells and whistles, but it 

covers everything a website 

should. It is also integrated 

with your Google My Business 

information so everything 

from your contact details to 

your hours of operation only 

needs to be kept up to date in 

one place. 

The landscape of the website 

development industry has 

changed. Today, the key to a 

successful website is no longer 

dominated by computer 

programmers, instead it rests 

in the hands of designers and 

content creators. 

Extensive research by a 

team at Microsoft Research 

lead by Chao Liu where they 

used a data set of more than 

2 billion dwell time records 

taken from 205,873 web pages 

shows us that the first 10 seconds 

of a user’s page visit are 

critical. During this time the 

probability of a user ditching a 

site is very high because users 

have suffered; they have suffered 

through a vast plethora 

of poorly designed web pages 

every day since the first time 

they interacted with the World 

Wide Web. This experience 

has left them suspicious and 

wary of badly designed websites 

that are going to waste 

their time. It’s only after the 

30 second mark that the rate 

at which website visitors leave 

really reduces. 

According to Jakob Nielsen 

from evidence-based user 

experience research company 

Nielsen Norman Group: “If 

you can convince users to stay 

on your page for half a minute, 

there's a fair chance that they'll 

stay much longer — often two 

minutes or more, which is an 

eternity on the web.” 

One thing that is absolutely 

critical is that your value proposition 

is communicated to the 

website viewer within the first 

10 seconds. A great designer, 

like we have at E9, supported 

by excellent content can do 

that for you regardless of the 

platform that you select for the 

creation of your website.


STIHL TE RAPA 

STIHL SHOP Te Rapa 

doubles in size 

Outdoor Power Equipment dealer STIHL 

SHOP Te Rapa has more than doubled its 

retail floor space. 

By CHRIS GARDNER 

The Hamilton born and 

raised owners Pete and 

Dale Banks celebrated 

the end of a decade of running 

the ship in Te Rapa Straight by 

commissioning purpose-built 

premises at 39 Te Kowhai 

Road East. The new shop 

opened on September 4. 

“Our old STIHL SHOP, a 

converted gas station, had 200 

square metres of retail floor 

space, but our new shop has 

420 square metres,” Pete said. 

That’s more than twice the 

room to display Stihl’s exten- 

Back row: Keith Aislabie (Technician), Ivan Murray (Technician), Sam Dawson 

(Manager), Pete Banks (Owner), Daley Maniapoto (Technician) and Devon Brent (Sales 

consultant). Front row: Dale Banks (Owner) and Tori Knowles (Office administrator). 

sive range of blowers, brush 

cutters, chainsaws, combi systems, 

hedgetrimmers, edgers, 

high pressure cleaners, vacuums 

and concrete saws. There 

is now plenty of room to also 

display a more comprehensive 

range of personal safety equipment 

including chaps, together 

with a full range of oils, bar 

lubes and lubricants. 

STIHL SHOP Te Rapa also 

stocks a large range of other 

Outdoor Power Equipment, including 

the Masport President 

range of lawnmowers, Cub Cadet, 

Rover, Stiga, and Big Dog 

ride on lawn tractors, Honda 

lawnmowers, pumps and generators, 

Meiwa plate compactors 

and rammers, Hansa 

chippers, Ziegler & Brown 

and Masport BBQs and accessories, 

together with a range 

of other outdoor power tools 

including petrol waterblasters, 

log splitters, and turbo vacs. 

“We are situated in a very 

good location, right next to 

The Base shopping centre, so 

we hope to capture a lot of that 

market,” Pete said. 

“We wanted to offer a real 

customer experience with 

a nice, new, well-presented 

shop.” 

The move has created two 

new jobs, a part-time and fulltime 

sales person, bringing the 

staff up to 10. It has also given 

STIHL SHOP stalwart Sam 

Dawson the chance to step up 

to the role as manager. 

“If you don’t have good 

staff you don’t have a business,” 

Pete said. “We are very 

fortunate that we have got great 

staff, and the new environment 

is better for them. We know 

that we’ve got there with the 

help of our staff and with the 

help of our loyal customers.” 

The move to new premises 

has also made Te Rapa the biggest 

STIHL SHOP retail floor 

in the country. 


supplies the ever-growing domestic 

market to whom the 

battery-powered range of outdoor 

power tools is attractive. 

STIHL has really embraced 

this new technology and it is 

literally running out the door, 

with in excess of 24 different 

models available, and this continues 

to grow. 

Such tools can come with 

large, back mounted, battery 

packs, providing the operators 

with up to 800 minutes of uninterrupted 

use which is ideal 

for contractors and commercial 

customers. They’re not 

only inexpensive to operate, 

but also very quiet and ideal 

for use in residential areas. 

When we sell any 

petrol product they 

are fuelled and run up, 

and ready to go for 

the customer. “After 

the first five hours, or 

one month, we offer 

the customer a first 

service for free. 

Farmers and lifestyle block 

owners are also regular customers 

of Pete, Dale and their 

staff. 

But STIHL SHOP Te Rapa 

is also about supplying commercial 

and industrial operators 

with the best outdoor power 

tools possible for the job at 

hand. They have a strong following 

in the commercial sector 

in the Hamilton and greater 

Waikato region. 

STIHL SHOP Te Rapa also 

sells Masport and Kent wood 

fires, have hire machines available 

for their customers and 

run courses on chainsaw safety 

and operation. 

But that is not all. 

The new STIHL SHOP Te 

Rapa includes an entertainment 

corner for kids, a lounge 

for refreshments and a custom- 


TWICE AS BIG, 

JUST AS FRIENDLY 

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S4895C 


39 Te Kowhai Road East, Te Rapa, Hamilton 

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STIHL TE RAPA 


39 









S7379C 

From page 38 

er toilet/rest room. 

“It’s a lot more practical 

than where we were before,” 

he said. “A lot nicer. Parents 

can shop at a much more leisurely 

pace with their children. 

It’s great to be able to offer that 

to families.” 

The STIHL family founded 

the brand in Waiblingen, Germany, 

in 1926 and it is still 

family-owned. 

STIHL SHOP Te Rapa, like 

other Stihl Shops around New 

Zealand, is licensed to sell 

and service the brand’s outdoor 

power equipment. The Te 

Rapa business is also a family 

affair, with Pete and Dale’s 

son, Jarrod, and daughter, Nicole 

Karalus, playing various 

roles in the business over the 

years. 

”It is important for us not 

just to sell the products, but 

to ensure that every customer 

leaves our store with the cor- 

rect tool for the correct application.” 

Pete said. 

“When we sell any petrol 

product they are fuelled and 

run up, and ready to go for 

the customer,” Pete said. “After 

the first five hours, or one 

month, we offer the customer a 

first service for free.” 

This service is carried out 

by one of STIHL SHOP Te 

Rapa’s skilled technicians who 

operate out of a full equipped 

and modern workshop. 

STIHL SHOP Te Rapa offer 

their customers a service 

reminder programme. Text reminders 

are sent to customers 

when their power tools become 

due for servicing. As a general 

rule of thumb, commercial 

customers and heavy users receive 

reminders six monthly, 

and all others annually. 

STIHL SHOP Te Rapa is 

open seven days a week, and 

also open on public holidays 

from 10am-4pm. 

Proud • to Obligation work alongside free quotes Peter and 

the team No job at too Form big Construction 

or small 

• Obligation free quotes 

We service the Waikato 

• 

Obligation 

No job too 

free 

big or 

quotes 

small 

• We 

Obligation No job 

service 

too free 

the 

big 

Waikato 

or quotes small 

• We No job service too the big Waikato or small 

• We service the Waikato 

Phone Neil 07 829 9092, 027 232 2451 

Email neil.mclaren@alliedconcrete.co.nz 

Phone 

www.alliedconcrete.co.nz 

Neil 07 829 9092, 027 232 2451 


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41 

Here’s a challenge – try a 

‘staycation’ this summer 

We all love a good story to tell from our 

summer holidays – whether it’s an actionpacked 

adventure or relaxing family 

experience. And it’s nearly that time of year 

again to start pondering what to do when 

the offices close for the holiday season. 

Why not take a staycation? 

Stay at home 

and explore your 

own backyard, visiting places 

around the mighty Waikato. 

Discover new adventures dotted 

throughout the region – or 

rediscover destinations you 

once visited decades ago as an 

eager primary school student. 

TELLING WAIKATO’S STORY 

> BY JASON DAWSON 

Chief Executive, 


In a region as rich in experiences 

as this one, I dare you to 

consider stepping out into your 

own region, buy from small 

local business, rediscover the 

beauty you may take for granted, 

and better yet, introduce 

visiting friends and family to 

our local hidden gems. 

Proclaim yourself an ambassador 

for your family and 

friends who come to visit – this 

is a whole sector that is so important 

to our industry and one 

of the reasons we are growing 

as an emerging visitor destination. 

Approximately 74 percent 

of our $1.44bn visitor expenditure 

in our region is from our 

domestic visitors staying in the 

region, whether in commercial 

accommodation or visiting 

friends and family. That money 

flows directly into our communities 

and benefits us all. 

We have a vast array of 

award-winning dining experiences 

right here in the Waikato, 

a few boutique breweries, the 

country’s only tea plantation, 

underground wonders and so 

much more. Take a moment 

to indulge in your own region 

and discover why this place we 

call home is truly the Mighty 

Waikato. 

Major events have a home 

here 

With only days to go until 

the start of the Rugby League 

World Cup, cities across New 

Zealand and Australia are in 

full events mode – and Hamilton 

is no different. We look 

forward to hosting the Tongan 

team here, while they take on 

Samoa on November 4 and 

New Zealand on November 11 

at FMG Stadium Waikato. 

We have just hosted another 

hugely successful Equidays 

at Mystery Creek, while plans 

are well underway for Soundsplash 

in Raglan, HSBC Rugby 

Sevens, Hamilton Gardens 

Arts Festival and Balloons 

over Waikato. 

This all comes at a time 

when we are working on developing 

a major events strategy 

for the region. 

Development of a major 

events strategy will further secure, 

develop, promote and encourage 

events which generate 

financial and social benefits for 

the region. We need to retain 

and develop existing events 

which are unique to our region, 

while growing an events programme 

away from our summer 

peak season and into our 

shoulder seasons. 

Developing a plan will also 

help address our poor domestic 

perceptions, create reasons 

to visit our region and drive 

economic, social and cultural 

outcomes for Waikato. We 

want to have a range of events 

which talk to the strengths of 

our region. 

Conference coup 

And last but by no means least, 

we are thrilled with the announcement 

that Hamilton & 

Waikato has secured the Public 

Relations Institute of New 

Zealand (PRINZ) conference 

for 2018. Expecting up to 180 

delegates, the conference will 

be full of movers and shakers 

of New Zealand’s public 

relations industry, giving us a 

chance to showcase our region 

as the growing business events 

and leisure destination it is. 


is the regional tourism organisation 

charged with increasing 

international and domestic visitor 

numbers, expenditure and 

stay. The organisation is funded 

through a public/private partnership 

and covers the heartland 

Waikato areas of Hamilton 

City, Matamata-Piako, Otorohanga, 

South Waikato, Waipa, 

South Waikato and Waitomo 

Districts. Find out more: www. 

hamiltonwaikato.com 

When brands just want to be loved 

Advertisers generally either 

talk about the details 

of what they want 

us to buy, or invest in making 

themselves a brand to which 

we will be loyal. 

Despite the headline (purely 

to get your attention) I’m 

not a big fan of the word ‘love’ 

when talking about our feelings 

towards brands. Personally, 

I reserve my love for my 

family, my closest friends and 

blue cheese. But it is certainly 

true that many of us develop a 

strong loyalty for some brands 

that can sometimes be more 

intangible than logic would 

suggest. 

Brand loyalty is a valuable 

commodity. Just look at the 

power that Apple has engineered 

over its short life. In the 

SME environment, we don’t 

always have the budget for 

both brand and product-based 

advertising, but it has been interesting 

me lately how many 

big brand TV ads in particular 

are focusing on really winning 

our hearts. 

One of our telecommunications 

companies wants to 

relate itself to New Zealand’s 

proficiency at punching above 

its weight – that a little country 

can do big things. They’re not 

selling us phones or offering 

us cheaper broadband, they’re 

trying to make us feel good 

about them. Beautiful ad, cute 

voice but, sorry, you wouldn’t 

have been the first company 

that came to mind if someone 

had described that concept to 

me. 

If the brand ad has 

done its job, they 

know that we’ll be 

more inclined to buy 

if we feel good about 

them. 

Another beautiful workof-art 

currently on our screens 

is for one of our leading NZowned 

banks, which appears 

to be a bit of a brand relaunch. 

We follow our heroine 

from childhood piano lessons, 

through uni, her first pash, 

motherhood and beyond. Just 

as we are beside her on her 

journey through the years, this 

bank is there too, whatever life 

brings. Yes, that I can believe. 

Another advertiser hopes 

that pulling on our heart 

strings about the kid and her 

Dad having swimming lessons 

will have us hunting out the 

hoki in the freezer aisle. Endearing 

maybe, but I suspect 

not so enduring. 

An interesting late twist as 

I was finalising this column 

was an ad I saw for a pizza. 

Perhaps a bit of a dig at the 

emotive story-telling trend, 

the voice-over tells me that 

they were planning ad with a 

story but decided to concentrate 

on showing us each of the 

mouth-watering ingredients of 

this signature pizza instead. A 

clever trick to get us remember 

that particular pizza next time 

we can’t be bothered to cook? 

Or the advertising industry 

taking the mickey out of itself? 

Perhaps both – I do hope so. 

You’ll often find that advertisers 

will leverage these 

top-level brand ads very soon 

afterwards with tactical messages 

– the ones that are about 

particular products or services. 

Sometimes they might follow 

the same themes, but not always. 

If the brand ad has done 

its job, they know that we’ll be 

more inclined to buy if we feel 

good about them, and that’s 

where the brand-focused investment 

pays off. Our bank 

that follows us through life’s 

“Changes” hopes to plant 

those warm and fuzzies in your 

memory for when you next 

need a home loan. 

The placement of these 

more emotive ads is largely 

focused on TV (and probably 

cinema, and on the OnDemand 

platforms) for a number of reasons. 

One reason is that, yes, 

some people do still watch 

TV. Another is that commercials 

use more of the senses 

TELLING YOUR STORY 

> BY VICKI JONES 

Vicki Jones is director of Dugmore Jones, Hamilton-based marketing 

management consultancy. Email vicki@dugmorejones.co.nz 

that generate those emotional 

connections, particularly over 

more than just a few seconds. 

Good media planning means 

they’re also placed in programmes 

that have some kind 

of synergy with the brand, appealing 

to similar target audiences. 

These often stunning ads 

(which New Zealand does so 

well, by the way) reach out to 

us with language and human 

interaction, beautiful scenes, 

high production values, music 

that lifts us… am I sounding 

like I’m introducing a movie 

nominee at the Oscars? 

The combined impact of 

these aspects is unlikely to 

be as successful just in a few 

square pixels on a Faceboook 

ad, for example, unless you’ve 

already seen the longer version 

and it serves to remind and reinforce 

the feelings you had. 

I know – most of us reading 

this don’t have the budget 

luxury to invest heavily 

in brand-building advertising 

on the scale that the big TV 

spenders do. But that doesn’t 

mean the same brand building 

concepts can’t apply in print 

or online advertising, it is just 

a different creative approach 

backed up by a different media 

strategy. 

We can all look for opportunities 

to tell our story to the 

hearts as well as the heads of 

our potential customers. As we 

build loyalty, our brands too 

will grow. As our favourite airline 

reminds us, there’s always 

tomorrow.


WORKPLACE HEALTH AND SAFETY 

Gates enjoying new 

gateway location 

Gates Optometrists has moved to a distinctive 

new CBD location. 

Gates is now an anchor tenant in 

Wiseman Central, the prominent 

and iconic building situated on 

the corner of Ward and Victoria 

Streets. 

By returning to Ward Street, 

the business has come full circle. 

Gates began in 1991 as “Eyewear 

Collection” and was located in 

Ward Street. In 2004, the practice 

was renamed “Gates Opticians” 

and moved to Barton Street. Paterson 

Burn Optometrists purchased 

the business in 2010, and changed 

the name to Gates Optometrists. 

“We were committed to staying 

in the CBD,” said Gates chief executive 

Darren Savage. 

“We’re excited about this new 

chapter and being located at Hamilton’s 

central gateway.” 

Savage believes that Gates, 

with its fashion focused brands 

including Thierry Lasry, Kate Sylvester, 

Gucci, Fendi, Celine, Face a 

Face and LA Eyeworks, will sit well 

within the fashionable precinct. 

Upmarket stores Rossellini, Gregory 

and Harlow Shoes are sited just 

further south along Victoria Street. 

Stark Property, known for its 

cutting edge and stylish refurbishments, 

is behind the renovation. In 

recent years, Stark Property has 

transformed buildings throughout 

the CBD such as Riverbank Lane 

and Southbloc. 


CEO William Durning is thrilled that 

Gates is remaining in the centre of 

town. 

“Businesses like Gates are reinvigorating 

Hamilton’s CBD, and 

companies like Stark Property 

are a major part of that growth. 

Stark’s vision and high-end design 

are providing excellent opportunities 

for businesses such as Gates 

to relocate into exceptional purpose-friendly 

premises.” 

As part of Gates’ opening celebrations, 

they held a promotion 

– Framed by Gates – from October 

16-20. The event saw suppliers 

in-store with all the brands 

they carry for Gates. The practice 

would normally stock 10-20 pieces 

per brand but during Framed by 

Gates, supplier brought in 100-300 

designer frames per brand. 

Gates is also pleased to stock 

two new brands. 

Von Arkel is a Swiss brand, popular 

due to its revolutionary hinge. 

Its hinge is made using the same 

fusion of tempered steel and polishing 

techniques used in watchmaking, 

offering exceptional solidity 

and sturdiness. 

Nine eyewear is designed in 

Denmark and then handmade by 

skilled craftsmen in Japan. Their 

ultra-light titanium eyewear is designed 

to be without superfluous 

details and earlier this year they 

won the prestigious Red Dot award 

for product design. 

Gates’ new location provides 

both high foot traffic and excellent 

visibility from vehicular traffic, and 

these factors were part of the strategy 

behind the move. A major development 

is planned for the opposite 

corner site, and this too is likely 

to see other high-end retail stores 

relocate to truly establish the Ward 

and Victoria Streets intersection 

as Hamilton central’s fashionable 

gateway. 

Gates opened in its new central 

city location on October 2. 

1 Ward Street, Hamilton 3204 

P: 07 839 6996 | F: 07 839 6994 | 0800 GLASSES (0800 452 7737) 

E: reception@gatesoptometrists.co.nz 

Corporate Eyecare Programme inquiries: trish@patersonburn.co.nz 

Are you covered under the 

Health Act (2015) 

OUR SERVICES 

POLICY DESIGN 

TRAINING AND 

EDUCATION 

MOBILE ON-SITE 

DRUG & ALCOHOL 

TESTING 

PROPERTY 

METHAMPHETAMINE 

INSPECTIONS 

Monthly Public Workshops for Managers and Supervisors 

• Drug and alcohol testing in the workplace 

• The basics about AS/NZS 4308:2008. 

Standard for drug testing 

• Duties under the Health and Safety Employment Act 

• Statistics and facts about drug use and testing 

• Forming reasonable grounds for testing 

• Drug abuse indicators and associated paraphernalia 

• Search and seizure 

• Receiving and handling sensitive information 

• Group scenario work 

BOOK 

NOW 

80274 

GRAEME SMITH - GENERAL MANAGER 0274 881 364 | 07 850 5056 | graeme.smith@tdda.com 

27 Euclid Ave, Te Rapa, Hamilton | Email: waikato@tdda.com | www.tdda.com

BAY NEWS 

WAIKATO BUSINESS NEWS October/November 2017 43 

Green kiwifruit faces 

challenge from 

climate change 

Te Puke’s claim to be the kiwifruit capital 

of the world may be endangered later this 

century unless the industry can come up 

with some climate change-resistant Green 

varieties, according to new research. 

By RICHARD RENNIE 

The research, carried out 

by NIWA climate scientist 

Dr Andrew Tait and 

Alistair Mowat of Taurangabased 

consultants Thought 

Strategy, focused on the 

impact of climate change on 

the high-earning fruit. It paints 

a less than positive picture for 

the long-term future of the 

Green variety. 

Dr Tait said that while 

the NIWA research was 

conducted specifically in 

the Te Puke district, climate 

change was expected 

to have a generalised effect 

across the entire Western Bay 

of Plenty. 

He added that the work he 

and Mowat conducted was 

equally applicable to other 

fruit crops likely to be affected 

by the changes, including 

pipfruit. 

Using an empirical NIWA 

climate model and crop data, 

the latest research has found 

the diminishing number of 

the winter chilling nights the 

Green variety requires will 

jeopardise its cropping ability, 

making it marginal by 2050 

and “most likely” not viable 

by 2100. 

The traditional temperature 

drop from May to July results 

in more flowers on Green 

vines, and an earlier flowering 

period. This has been accentuated 

in recent years by the use 

of hydrogen cyanamide-based 

sprays, which promotes bud 

burst. 

However, the spray is not 

without its controversy, and Dr 

Tait said it may not always be 

an option with which to counter 

the loss of winter chilling 

effects. 

The research has built on 

work conducted two decades 

ago, but now incorporated 

NIWA temperature data with 

high resolution mapping. From 

this they had determined inland 

areas of Bay of Plenty would 

provide viable planting areas, 

and even some districts within 

the Otago and Canterbury 

regions. 

“But we do not think Bay of 

Plenty is done. It is a well-established 

industry there and 

that has to be deeply considered.” 

Green kiwifruit accounted 

for 63 percent of the 137 million 

trays marketed by Zespri 

in the 2016-17 season, the 

balance coming mostly from 

the new Gold variety, which 

is being planted in increasing 

numbers. 

Dr Tait said the most surprising 

outcome from their 

research was that regardless of 

what reductions were achieved 

in carbon emissions, the decline 

in vine productivity remained 

highly likely. 

“All pathways resulted in a 

very similar type of scenario as 

their outcome.” 

Given the kiwifruit industry’s 

vertically integrated 

nature, Dr Tait said there was a 

good case for industry bodies 

to take the lead with planting 

location, varieties and management 

techniques to help counter 

the creep of climate change. 

“As an individual grower 

you are heavily invested and it 

is difficult to change your crop 

or your region. But as an industry 

such signals are important 

to lead those changes.” 

Dr Tait said he took heart 

from how the industry had 

responded to the 2010 Psa 

outbreak crisis, which had 

resulted in a complete change 

in plant variety from the vulnerable 

Hort16a hybrid to 

SunGold, within two years. 

Carol Ward, Zespri general 

manager for innovation, 

said the study highlighted how 

important it was for Zespri 

and the New Zealand kiwifruit 

industry to think longer term 

on the potential impact of climate 

change. 

Green kiwifruit’s long term prospects may 

be limited, says Dr Andrew Tait. 

Photo: NIWA 

“We are a resilient industry, 

thanks to several factors. One 

is diversity – many orchardists 

grow more than one variety of 

kiwifruit. Another factor is that 

we are continuously working 

to develop and evaluate new 

cultivars of kiwifruit through 

the world’s largest kiwifruit 

breeding programme with 

Plant and Food Research.” 

She said this gave the sector 

the potential to develop 

new cultivars with different 

attributes, including resilience 

to environmental risks and 

productivity under different 

growing conditions. 

“It is a very long-term programme 

and one that is vital 

for being prepared for future 

change.” She said the industry 

was also innovating through 

different growing systems and 

solutions, including growing 

under shelter netting to protect 

against different climate risks 

in terms of short term seasonal 

factors, and longer term trends. 

New Zealand Kiwifruit 

Growers Incorporated vice 

chairman Mark Mayston said 

the organisation would continue 

to advocate for growers 

through its ongoing work with 

industry stakeholders, including 

Zespri and Plant and Food 

Research.


Staff big threat to information 

security – PwC report 

PwC’s Global State of Information Security 

Survey has found that staff, service 

providers, suppliers or business partners, 

are rated among the biggest cyber risks for 

Kiwi companies. 

Nearly 30 percent of respondents 

said that current 

staff were responsible 

for cyber attacks in New 

Zealand. 

“The ‘unknown hacker’ was 

picked as the largest category 

responsible for cyber attacks 

and that’s because attribution 

is difficult and most companies 

end up not knowing where or 

who the attackers are. However, 

it became clear that people 

known to the company were 

also among the biggest threats,” 

says Adrian van Hest, PwC 

Partner and Cyber Practice 

Leader. 

“We’ve seen that the amount 

being invested in cyber security 

is increasing, but the number 

and cost of incidents are also 

increasing. So while there’s 

continued spending, it doesn't 

mean that the investments are 

effective or that they’re being 

spent on the right things.” 

New business models present 

different cyber risks. The 

ongoing uptake of cloud computing 

and reliance on mobile 

devices brings new risks – not 

because the technologies are 

not safe, but because they require 

companies to take a different 

approach to the way they 

manage cyber security. 

“We’ve also found that investment 

in identity management 

is growing faster overseas 

because they’re experiencing 

more cyber incidents through 

increased cloud usage. Kiwi 

companies are slightly behind 

the trend as most of our cyber 

incidents still seem to occur 

because of outdated software. 

However, as more businesses 

move to the cloud, it’s only a 

matter of time before we face 

the same risks,” says Adrian. 

The report concludes that 

cyber security is no longer just 

an issue for IT departments - it’s 

an issue that cuts across our entire 

digital society. Companies 

that stay competitive in our 

digital landscape can’t blindly 

trust that their businesses and 

customer data will stay secure. 

Building and maintaining trust 

is going to be the greatest differentiator 

for New Zealand 

businesses in our digital society 

and now’s the time to start taking 

that seriously. 

Innovator inducted into Transport Hall of Fame 

New Transport Hall of Fame inductee Dave Carden. 

Tidd Ross Todd (TRT)’s 

founder and director, 

Dave Carden has been 

honoured by the transport industry 

and inducted into the 

New Zealand Road Transport 

Hall of Fame at a black tie 

event held in Invercargill. 

Mr Carden, 87, was supported 

by his family, TRT directors 

and long serving staff 

as he was honoured for the 

significant contribution he has 

made as a supplier and supporter 

of the New Zealand road 

transport industry. 

“I feel great honour and 

pride to be accepted as a member 

of this impressive gathering 

of industry talent. I thank 

the Richardson Group for their 

dedication to the history of the 

NZ Road Transport Industry” 

said Mr Carden. 

This industry recognition 

comes at the same time TRT 

is celebrating 50 years in business 

(1967 – 2017), and Mr 

Carden was instrumental in its 

long term success. 

Kevin Chubb, TRT’s managing 

director said “TRT has 

always understood the significant 

contribution Dave has 

made to the heavy transport 

and crane industries in New 

Zealand. This has now been 

recognised by his peers and the 

industry. We are very proud.” 

Up to eight individuals are 

inducted into the NZ Road 

Transport Hall of Fame each 

year. They are chosen from 

owner operators, large operators 

with 50 or more trucks, 

individuals that have made 

significant contribution to the 

Road Transport Association 

and suppliers and supporters 

of the industry - the category 

under which Mr Carden was 

inducted. 

At 28 years of age, Carden 

founded Southside Engineering 

in Putaruru in 1958, followed 

by Jack Tidd Ross Todd 

in 1967 and went on to become 

managing director of Tidd 

Ross Todd Limited from 1987- 

1997. Now retired, Mr Carden 

remains active in the business 

as a director. 

He has lead innovative 

contributions to many large 

scale engineering projects and 

transport engineering innovations 

in New Zealand and 

more recently Australia. From 

modifying a Bedford truck to 

operate as a mobile crane to 

developing heavy transport 

trailer technology that carries 

some of Australasia’s largest 

equipment and cranes. Other 

feats include: 

• Putaruru Rail Bridge -1965 

• Development of Tag Axles 

– 1969 

• Kaimai Tunnel Beams – 

1970 

• Logging Jinkers – 1970 

• Tidd Crane Carrier – 1976 

• Tidd Hydrasteer - 1982 

• Hydraulic House Mover – 

1988 

• TractionAir CTI - 1998 

• Platform Trailers -2013 

Considered a great character, 

engineering genius and inspirational 

leader, Mr Carden 

is often quoted as saying “Do 

it once, do it right.” 

Early childhood centre 

wins design award 

A 

Hamilton early childhood 

centre has won a 

gold medal in a prestigious 

national design awards at 

the weekend. 

Creators Early Learning 

Centre Chartwell won a gold 

pin at the Designers Institute 

of New Zealand Best Design 

Awards in Auckland in October 

in front of a studded crowd 

of the New Zealand design industries 

best talent. 

The Best Design Awards 

is an annual showcase of excellence 

in graphic, spatial, 

product, interactive and motion 

design, organised by the 

Designers Institute of New 

Zealand. The centre won the 

award in the ‘spatial’ section, 

under the ‘healthcare’ category, 

of the Best Design Awards. 

The modern, nature-inspired 

centre on Rutherford 

Street in Chartwell, Hamilton, 

was designed by award-winning 

architect Phil Smith, of 

Collingridge and Smith Architects 

(UK), who is well-known 

for his environmentally-focused 

childcare centre design. 

The centre has an art and 

sensory studio, internal garden, 

veggie patch and water 

play studio. 

It is also is fully solar-powered, 

and has energy-saving 

features including underfloor 

heating, natural ventilation, 

good insulation levels and 

low-energy lighting. 

The judges said the entry 

was “beautifully scaled, the 

spaces support natural and authentic 

play showing the power 

of a simple idea, consistently 

applied” and “had the judges 

saying ‘I wish I was a kid!’.” 

Creators Educational Trust 

lead design and project manager 

Kym Gibson said that 

the Chartwell centre, which 

opened in January, was designed 

to encourage children 

to collaborate, communicate 

and explore. 

“It is important to us at 

Creators that we create a beautiful, 

loving environment for 

our children,” said Ms Gibson. 

“We felt it should be an inspiring 

space for them to learn, 

play and grow. We know the 

early years are a vital time for 

brain development, and we’ve 

created something really special 

for children at Chartwell.” 

Ms Gisbson said that the 

building’s architecture, interior 

decoration and educational 

approach are all characteristic 

of the organisation’s Reggio 

Emilia philosophy. 

“Everything we teach is 

grounded in empathy and compassion 

and harmony with nature, 

and that is very much reflected 

in the design aspects,” 

said Ms Gibson. “It’s reaffirming 

to win this award, as it confirms 

that we are on track with 

all that we do.” 

Ms Gibson, who has a design 

background herself, was 

very involved in the design 

of Creators Chartwell and 

worked closely with architect 

Phil Smith. “I had a vision for 

the centre and how I wanted 

Creators Early Learning 

Centre in Chartwell. 

it to look and feel, and I think 

we achieved that,” said Ms 

Gibson. “I love what Phil has 

done, designing something that 

is both beautiful, sustainable 

and captures our values completely. 

He really got us, and 

shared our vision.” 

Ms Gibson said she was 

also proud of the team at Creators, 

and the staff, who ensure 

children at the centre have a 

wonderful experience. “We 

are lucky to have a wonderful, 

creative, collaborative team at 

Creators,” she said. 

Creators Educational Trust 

is a not-for-profit organisation, 

has approximately 900 children 

and 110 staff on its books, 

at its four early childhood centres 

and through its nationwide 

home-based ECE programme, 

Creators@Home. 

Creators Chartwell is licensed 

for 80 children from 

birth to five years old, and has 

about 16 teaching staff. There 

are other Creators ECE centres 

at Forest Lake, Grandview and 

Waipa. 

The Creators philosophy is 

founded on four pillars: love 

and connection, nature play, 

values-based learning and the 

Reggio Emilia approach. This 

approach was started in the city 

of Reggio Emilia in Italy after 

World War Two, where a group 

of parents offered to care for 

children to enable other parents 

to help with the rebuild.

FROM THE GROUND UP 


Service and quality the key 

at Reinforcing Steel Supplies 

Importing steel is a far cheaper option than 

buying New Zealand made steel but, as 

several major infrastructure projects have 

recently learned, you get what you pay for. 

And what you get 

when you deal with 

Hamilton-based company 

Reinforcing Steel 

Supplies is quality New 

Zealand-made steel which 

has been rigorously tested and 

is fit for whatever purpose 

required. 

The company, which has 

been operating since 1999, is 

one of New Zealand’s leading 

suppliers of reinforcing 

steel and company head Sam 

Sherborne says they pride 

themselves on stocking only 

Kiwi-made steel. 

While this makes it hard 

to compete with imported 

products on price alone, the 

company succeeds by looking 

after its customers, she says. 

“It’s our service and our 

quick turnaround time that 

makes us different. 

“You’ve got to be fast in 

this game. Because of this 

we’ve become the supplier 

of choice for many clients in 

the industrial, residential and 

commercial areas.” 

Sam says Reinforcing 

Steel Supplies’ customers 

appreciate the honest and 

transparent service the company 

provides and with more 

than 20 years in the industry, 

staff have the knowledge and 

experience to provide effective 

solutions for projects of 

any size. 

“We get people come in 

off the street looking to do a 

driveway or something like 

that, all sorts of people buy 

our products. We understand 

the challenges of choosing the 

right reinforcing steel products 

for your projects, which 

is why we want to save you 

the hassle.” 

She says staff are always 

available to discuss project 

needs with customers and 

provide practical advice. 

“We’re a friendly bunch 

and happy to go over your 

needs to ensure you get the 

correct product for the job.” 

All the steel supplied by 

Reinforcing Steel Supplies is 

made in New Zealand from 

recycled steel and undergoes 

a rigorous testing regime 

before being allowed into the 

market, Sam says. 

That involves stretching 

the steel to its breaking point 

and in recent times imported 

steel being used on major 

projects throughout New 

Zealand has proved to be far 

weaker than initially claimed. 

This has led to concerns 

about the ongoing safety of 

the projects, which include 

important bridges and tunnels. 

Those concerns don’t 

apply to projects using our 

products, Sam says. 

With consumers placing 

an increasing focus on the 

environment and recycling, 

Reinforcing Steel Supplies’ 

products are well placed to 

take advantage of any moves 

towards locally made and 

recycled steel products. 

While based in Hamilton, 

Reinforcing Steel Supplies 

delivers its products throughout 

the central North Island, 

although as Sam says: “If 

someone wants steel in 

Napier, we’ll take it to them. 

“You can count on us to 

deliver to your location at a 

time that is best for you.” 

The company offers a wide 

range of multipurpose metal 

products and services, including 

steel rods, mesh, wire and 

accessories, and can provide 

either ready-made or madeto-order 

products to suit any 

project specifications. 

Reinforcing Steel Supplies 

is at 28b Foreman Rd, Te 

Rapa, Hamilton, 3200. Call 

07-849-8196, email reosupplies@xtra.co.nz 

or visit 

www.reinforcingsteel.co.nz 

Limited 

We specialise in reinforcing 

steel and mesh with all 

recycled NZ supplied steel. 

Family owned and operated. 

Contact us for free, 

no obligation quotes. 

ReinfoRcing 

Steel SupplieS 

28B Foreman Road 

07 849 8196 

reosupplies@xtra.co.nz

46 WAIKATO BUSINESS NEWS September/October 2017

Before Fire 

Speedwall aluminium brackets 

fixed to framing both sides of the 

Speedwall intertenancy wall 

47 

During Fire 


on the fire side melt 

After Fire 

Your home is 

protected by the Speedwall 

Intertenancy wall supported by 


on the non-fire side wall 

Get in touch. 

We’d love to hear from you. 

enquiry@speedwall.co.nz 

+64 7 849 7062 

Or check out our website: 

www.speedwall.co.nz



Interest in Taupo industrial 

property on the rise 

Over recent months sales of Taupo 

industrial properties have seen a marked 

increase as businesses look to expand and 

re-locate to southern Waikato. 

The Taupo region has 

long been regarded as 

the strategic hub for 

the state highway network; 

bringing with it a range of 

business and growth opportunities. 

As Waikato and Bay of 

Plenty flourish and Auckland 

continues to grow businesses 

As the Taupo region’s 

only large lot 

industrial subdivision, 

Centennial Estate 

provides opportunities 

for heavy industrial 

activities relating 

to transport and 

distribution, 

contracting, 

construction, forestry, 

farming, energy 

generation and more. 

are increasingly looking to 

the Taupo region for reasonably 

priced industrial land, 

main transport linkages and 

lifestyle. 

Centennial Estate Industrial 

Park offers a key location 

for businesses servicing central 

North Island industries as 

well as those feeding into the 

rest of the North Island and 

further south. Located on the 

north eastern side of Taupo, 

Centennial Estate is situated 

close to on-ramps feeding the 

Taupo Expressway. 

As the Taupo region’s only 

large lot industrial subdivision, 

Centennial Estate provides 

opportunities for heavy 

industrial activities relating 

to transport and distribution, 

contracting, construction, forestry, 

farming, energy generation 

and more. 

The development is ideally 

positioned for large scale storage 

or transport related activities 

to capitalise on the site's 

close proximity to the Taupo 

Expressway. Other land uses 

could include manufacturing 

and processing plants, breweries 

and biofuel production 

facilities. 

To the west lies heavy industrial 

activity including 

wood processing and moulding 

plants and Contact Energy's 

Tauhara Geothermal 

Power Station. To the north 

lies a range of forestry, manufacturing, 

engineering and 

supply businesses. 

The Industrial Park has 

been well thought out with the 

main access from Centennial 

Drive, near the Expressway’s 

on-ramps. The Off-Road 

Highway adjoins the northern 

boundary with an entry 

for logging trucks and within 

the subdivision a private ring 

road provides individual lot 

access. Each industrial lot has 

been terraced and landscaped 

with boundary planting to ensure 

a high quality development. 

The Industrial Park already 

has manufacturing, civil construction, 

logging and courier 

businesses either operating or 

about to build. Of the original 

15 lots, only nine lots are left. 

Bare land and lease to buy 

options are available to meet 

client requirements. Centennial 

Estate has also partnered 

with successful local 

construction companies that 

specialise in commercial, industrial, 

design and build, and 

project management services 

to offer a turn key package. 

To find out more contact 

Josh Hannen, development 

manager on 027 490 5579. 

TAUPO INDUSTRIAL SECTIONS SELLING NOW 

From $360,000 + GST 

Bare land, lease to buy and turnkey package options 

Certified Lots from 5000m2 • 100 amp 3 phase power and fibre 

Quality landscaping & planting • Titles available 

CONTACT: 

Development Manager - Josh Hannen: 027 490 5579 

www.taupoindustrial.co.nz



Experience and quality at Birch Surveyors 

Birch Surveyors Ltd is a successful 

professional surveying company with 

offices located in Pukekohe, Penrose 

and Hamilton. 

We provide expertise 

in a wide range of 

areas including: 

- Cadastral surveying 

• Topographical surveys 

• Resource consent applications 

• Subdivision and associated 

infrastructure 

• Planning and consultancy 

• Development Engineering 

• Project Management 

Kevin Birch first established 

his practice in Pukekohe 

in 1989, following his 

father who had established a 

surveying business in Pukekohe 

in 1957. Kevin and his 

younger brother Derek grew 

the company from humble 

beginnings to a team of 12 in 

1995. By 1999 the company 

had outgrown three premises 

and a purpose-built office 

was constructed at 2a Wesley 

Street in Pukekohe. This 

remains the base and head 

office of the company accommodating 

20 staff. The rapid 

and sustained development 

of Birch Surveyors Ltd has 

not occurred by chance. It is 

a result of well-defined goals, 

hard work and a great team of 

professionals working together. 

The company has grown 

around core values of integrity, 

reliability, innovation 

and constant improvement. 

These values have helped define 

the direction and growth 

of the company and led to the 

adoption of the quality system 

which is ISO registered. It also 

resulted in the implementation 

of a proprietary management 

system which provides outstanding 

project management 

systems. 

The establishment of other 

branches within the upper 

North Island has been a natural 

development for the company, 

and facilitates its growth 

and diversity while providing 

opportunities for staff to be 

located closer to their places 

of residence. It is also consistent 

with the company’s 

desire to facilitate flexibility 

in the working environment, 

and recognises the work-life 

balances that are important to 

staff. 

The backbone of Birch Surveyors 

has always been a team 

of qualified hardworking sur- 

veyors who bring together key 

skills in the disciplines of land 

surveying, civil engineering, 

and land-use planning. This 

naturally leads to the company 

specialising in subdivision 

and land-use projects. The 

company has grown through 

the employment of qualified 

planners and engineers which 

has widened our areas of expertise, 

but our focus remains 

on subdivision. 

In the past few decades, 

Birch Surveyors has successfully 

helped a large number 

of clients obtain resource 

consent approval for subdivisions. 

From simple boundary 

adjustments to large comprehensive 

developments, Birch 

Surveyors strives to maximise 

development opportunities for 

our clients and achieve the 

best subdivision outcomes. 

Our services include: 

• Resource Consent applications 

• Scheme Plan design 

• Topographical Survey- 

Plans 

• Earthworks and Sediment 

Control Design and Plans 

• Infrastructure Design and 

Plans (storm water, wastewater, 

utilities) 

- Access Design (includes 

public road and private 

right-of-way) 

To ensure projects progress 

smoothly and efficiently we 

maintain good relationships 

with third parties, including 

other professionals and contractors, 

and council staff. 

For many examples of 

successful project we have 

completed, plus lots of information 

on land development, 

and further details 

of our company go to 

www.birchsurveyors.co.nz 

CALL NOW & 

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Campbell Painters 

33 years experience 

in the trade 

• Painting exterior/interior 

• Wall papering 

Professional and 

Friendly service 

Call Murray today 

022 367 0033 

J9617A 

Urban and Rural Subdivisions 

Resource Consents 

Title Transfers 

Site and Topographical Surveys 

Boundary Relocations 

House Setouts 

If you need quality and comprehensive advice from an established team who are pleased to 

be now working in your area, contact one of our specialist team members: 

Hamilton: 

Angina Lal 

P: 07 834 0504 

E: HAMILTON@BSLNZ.COM 

Level 6, 11 Garden Place 

Hamilton 

Pukekohe: 

Toni Hill 

P: 09 237 1111 

E: PUKEKOHE@BSLNZ.COM 

2A Wesley Street 

Pukekohe 

WWW.BIRCHSURVEYORS.CO.NZ 

Auckland: 

Toby Mandeno 

P: 09 571 2004 

E: AUCKLAND@BSLNZ.COM 

Level 1, 710 Great South Road 

Penrose



BWS franchise - Bringing 

boom times to Waikato 

Working in commercial real estate, Simon 

Green knew the importance to a business 

of a clean building. He was also well aware 

of how costly building washing was since 

Health & Safety Regulations banned long 

extension ladders and other dangerous 

access methods. 

“It was wife Nicola who 

was the catalyst for us establishing 

BWS (Building 

Wash Services) in 2009,” explains 

Simon. “Feeling Nicola 

was worth more than she was 

getting paid, we started looking 

at franchise opportunities. 

A house washing franchise that 

caught our eye got us thinking 

about washing commercial 

and industrial buildings. 

“A business’s pride in having 

clean buildings and the 

recurring income possibilities 

driven by the need for regular 

cleaning of exterior surfaces 

for warranty requirements, 

showed the idea had potential. 

As did assurances from 

my larger institutional clients 

of the untapped business potential 

for a building washing 

service fully complying with 

health and safety regulations 

through using better methods 

than pricey and time-consuming 

scaffolding. We saw solving 

that problem would give us 

a ‘gold standard’ competitive 

edge.” 

A truck-mounted cherry-picker 

boom is the innovative 

idea that gave BWS the 

competitive edge to propel it 

to market leader in Auckland. 

And now, a high income generating 

franchise opportunity 

for other urban areas like 

Waikato. 

“Custom-built by Snorkel 

(a world leader in aerial work 

platform), the cherry-picker 

gives us a 16 metre reach; the 

average height of a five storey 

building and taller than 

most big-box retail outlets. 

The boom truck itself is fully 

customised and fitted out 

with pumps, water heater and 

two high pressure extending 

wands. Along with recurring 

income this also provides a 

BWS franchisee a range of 

washing and cleaning options 

to offer customers.’ 

With a background in business 

ownership and corporate 

management, Gael Gordon 

was appointed general manager 

in 2016 as part of Simon 

and Nicola restructuring BWS 

Seriously, if I was 10 

years younger, I’d be 

putting up my hand 

to become a BWS 

franchisee. 

Simon Green: ‘We’re a market leader 

in Auckland and ready to expand’. 

into a highly professional, ethical 

and transparent franchise 

system. Multi-award winning 

Franchize Consultants has also 

been involved. 

“With clients ready and 

waiting for BWS in urban areas 

all over the country,” explains 

Gael, “this is an opportunity 

for those with business, 

management and sales skills. 

As well as sharing our enthusiasm, 

drive and commitment 

to customer service, a wide 

network of connections to 

leverage work is another huge 

plus.”’ 

The investment required is 

around $330,000, which includes 

$200,000 for a brand 

new BWS turnkey boom 

truck; induction and initial 

in-house training in Auckland; 

training for employee 

operators such as an elevated 

platform operator’s course and 

Site Safe Certificate; administration 

systems; marketing 

support and owner’s vehicle; 

franchisee’s initial accounting 

and legal costs, and $30,000 

working capital. 

“Seriously, if I was 10 years 

younger, I’d be putting up my 

hand to become a BWS franchisee,” 

smiles Gael Gordon. 

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Bus stop display units 

a first in New Zealand 

Bus commuters in Hamilton may have 

noticed something a bit different at a few 

bus stops lately with the installation of 

graphic display signs at five bus stops 

around town. 

These are real time information 

display units, 

also known as eStops, 

and they update bus information 

in real time so passengers 

know exactly how far away 

their bus is. Currently they are 

at bus stops on Grey Street, 

Anzac Parade, Lynden Court, 

Whatawhata Road and The 

Base. 

Hamilton is the first city in 

New Zealand to trial the display 

units. Only a handful of 

others are in use around the 

world. 

The company behind it 

is Wellington-based Radiola 

Smart Transit, part of aerospace 

technology company 

Radiola Aerospace. 

Radiola Smart Transit’s 

executive director Richard 

Thompson says while it might 

not seem like it on the outside, 

real time information display 

units and aerospace technology 

actually have a lot in common. 

“About 10 years ago we 

saw how the kinds of technology 

we use in the aerospace industry, 

such as GPS, precision 

devices, navigation and tracking, 

could apply to real time 

information (RTI) systems. 

“When you boil it down, 

both are about collecting and 

analysing huge amounts of information 

and making precise 

recommendations for the end 

user based on that data.” 

The company’s first foray 

into RTI for public transport 

came in 2006 when it partnered 

with Waikato Regional Council, 

who contract and manage 

Hamilton’s bus services, to upgrade 

the bus network to take 

advantage of real time information, 

allowing passengers 

to track bus arrivals via a solar 

powered bus stop sign. 

Radiola Smart Transit has 

been running Waikato Regional 

Council’s real-time passenger 

system for more than 10 

years now, also operating and 

managing the buses’ hardware, 

reporting software and full system 

maintenance. 

The real time information 

display units are being trialled 

as part of the wider upgrade to 

Hamilton’s bus network. The 

council’s public transport manager 

Andrew Wilson says the 

council is excited to be trialling 

this new technology. 

“Our network improvements 

are all about making bus 

travel that much easier for our 

passengers, and we’ve had really 

good feedback on the signs 

so far,” he says. 

“They’ve been in place for 

just over a month and passengers 

seem to really appreciate 

having bus arrival times available 

immediately like this.” 

Radiola Smart Transit are 

among only a few companies 

worldwide working on technology 

like this. 

Mr Thompson says all going 

well, real time information 

display units will become a 

regular feature on bus routes 

throughout the country, replacing 

static paper signs and LED 

displays. 

“The information that public 

transport operators can 

collect from their passengers, 

such as journey frequency, 

duration and other individual 

preferences, is more enhanced 

than it was 10 or so years ago. 

“As a result, public transport 

operators can take that 

information and use it to benefit 

the passenger’s transport 

The new eStop at a bus 

stop on Anzac Parade. 

experience, whether that’s 

allowing passengers to track 

the arrival of their bus, receive 

service disruption alerts or find 

out what other public transport 

options might be available – all 

in real time.” 

And he says thanks to real 

time information display units, 

people won’t necessarily need 

a mobile device to benefit. 

“The natural progression of 

real time technology is in the 

outdoor signage we’re doing. 

You’re providing an online 

experience offline and making 

lots of different information 

available in one place – without 

having to get your phone 

out to look something up.” 

Radiola partnered with 

Australian engineering company, 

Mercury Innovation, to 

make the real time information 

display units that are currently 

installed around Hamilton. 

Career Navigator - transforming 

lives of Waikato youth 

A 

programme to help students 

develop a pathway 

to employment has seen 

one student receive a national 

award for excellence. 

Kaha Head from Fraser 

High School was recently presented 

with the Graeme Dingle 

Foundation Outstanding 

Achievement Award by Fletcher 

Building to acknowledge 

outstanding progress made by a 

graduate of the Career Navigator 

programme at Government 

House in Auckland. 

At the beginning of the year 

Kaha was very shy and was not 

sure what he wanted to do in 

year 13. He says “being in the 

Career Navigator programme 

gave me an opportunity to think 

about what I want to do with my 

life. The support of my Career 

Navigator mentor, Amber Cardale, 

and workshops through 

the year helped me decide on a 

career in engineering.” 

Career Navigator is a 

ready-for-work programme 

that supports teens in their decision-making 

around future 

employment by providing real 

world experience through career 

mentoring, workplace visits, 

soft skills and networking 

opportunities. Career Navigator 

runs at Fraser High School and 

Fairfield College in Waikato 

with planned future delivery at 

Ngaruawahia High School. 

“The difference between 

Career Navigator and other 

programmes is the career 

mentoring,” says Stu Davidson, 

general manager of the 

Graeme Dingle Foundation 

Waikato. “Having career mentors 

from various industries to 

support each student during 

the year is really powerful, the 

benefits and opportunities they 

gain from this relationship are 

huge.” 

Career mentors and their 

workplaces also see value in 

the relationship as mentors get 

to hone their coaching skills, to 

learn about different businesses 

and to understand more about 

realities for young people and 

their concerns about entering 

the workplace. “The biggest 

value our career mentors tell us 

they receive is the joy in making 

a difference in a young person’s 

life,” says Michelle Daly, 

Career Navigator coordinator. 

“It provides a safe framework 

for people to volunteer and we 

know that many people want to 

give back.” 

Amber Cardale, from Wintec, 

Kaha’s mentor says “it 

was great to see Kaha develop 

over the year. Career Navigator 

helped him think about what 

he wanted to do when he left 

school and then to understand 

what he needed to do to get 

there. He now has a full-time 

job organised for 2018 - he 

Kaha Head who won the Graeme 

Dingle Foundation Outstanding 

Achievement Award. 

should be really proud of what 

he has achieved.” 

As well as the obvious benefits 

the soft skill workshops 

and career mentoring provide 

to students, schools value the 

additional opportunities Career 

Navigator provides. Guest 

speakers and Career Mentors 

from Z Energy, NZ Police, 

Fonterra, Waikato DHB, Westpac, 

Wintec, Datacom, Perry 

Construction, Genesis Energy, 

Sonasafe, Sentinel Homes, 

Harcourts and NZME have 

supported the programme as 

guest speakers at Career Pathway 

days and team building 

events to open the eyes of their 

students to potential employment 

opportunities. 

Career mentors, guest 

speakers and workplace visits 

are all being sought for 2018. 

If you would like to find out 

more about how you or your 

organisation can support Career 

Navigator please contact 

Michelle Daly on 839 7058 or 

michelle@dinglewaikato.nz 

Busy times for IoD 

The Waikato branch of the Institute of Directors held busy 

functions at Waikato Stadium during September and October. 

On November 7 the branch features a discussion on the 

relationship between the CEO and the Board while on November 

24 it holds its Christmas function. 

1 2 

3 

1. Attendees at The Digital Director on October 18. 

Melissa Clark-Reynolds spoke on ‘Why you need an 

Innovation Strategy: Planning for Disruptive Times’. 

2. Karin Thomas, left and Melissa Clark-Reynolds. 

3. Guests at a discussion on Iwi and Maori 

Governance: From left, Delwyn Abraham, Kiri 

Mahutariki, Parekawhia McLean, Robyn Hallam- 

Reid, Robyn Clements and Raci Houpapa.


53 

The easy way 

to plan and track 

your bus journey. 

Download free 

Transit realtime app 

App Store 

Google Play


The Maori authority tax regime 

It has been more than ten years since the 

last reform of the Maori Authority (MA) 

tax regime, and with more than 1000 

MAs operating in New Zealand, they now 

form an established part of our economic 

landscape. 

The concept of MAs was 

first introduced in 1939. 

The rules were originally 

enacted as a practical 

way to levy tax on organisations 

that administered large 

blocks of farmland owned in 

common by Maori, and not in 

private ownership. The MA 

was obliged to pay tax on the 

groups’ income on behalf of 

its members, based on their 

respective share of the net 

profit - similar to the tax rules 

for partnerships. 

The original rules were 

complex and difficult to administer, 

so they were updated 

in 1952. The revised rules introduced 

two separate tax regimes 

for MAs, dependant on 

the number of members. 

Modern day Maori 

Authorities can 

have thousands of 

members, so it is 

clear that the original 

1939 and 1952 

tax rules based on 

partnerships would be 

unfeasible today. 

Small MAs with less than 

20 members continued to be 

treated akin to a partnership, 

with the MA responsible for 

the collection and payment 

of tax for each member ac- 

cording to their share of the 

group’s income. 

However, MAs with more 

than 20 members were treated 

as distinct entities, with tax 

levied separately on both the 

MA and members. The MA itself 

paid income tax on undistributed 

income at a flat rate 

of 20 percent. Members were 

then required to complete a 

personal tax return to report 

distributions received from 

the MA income, and personally 

pay tax on that income. A 

rule existed whereby income 

distributed to members within 

four years of being earned was 

only taxed on the individual 

members. However, the system 

imposed double taxation 

when income already taxed to 

the MA was subsequently distributed 

to members after this 

four-year period. 

As well as the double taxation 

problem, the rules imposed 

onerous tax compliance 

on MAs and their members. 

As a result, in 2001 a process 

began to update the regime, 

resulting in the tax laws that 

exist today. 

Modern day MAs can have 

thousands of members, so it 

is clear that the original 1939 

and 1952 tax rules based on 

partnerships would be unfeasible 

today. Trying to determine 

each member’s share of 

income would be time consuming, 

impractical and costly. 

Under the current regime, 

any eligible entity can elect 

into the MA tax regime irrespective 

of their legal form. 

The current system is based on 

the underlying policy assumption 

that the tax levied to the 

MA is a proxy for the tax that 

is payable by the members. 

This is facilitated through 

a mechanism similar to the 

company imputation model, 

with a couple of unique differences. 

An MA pays tax on its 

profits at 17.5 percent. Like 

the imputation credit regime, 

payment of this tax creates 

a Maori Authority Credit 

(“MAC”). The MA can then 

attach MACs to taxable distributions 

made to members 

(shareholders or beneficiaries, 

depending on the legal form 

of the MA). 

The members can use these 

MACs to offset their own individual 

tax liabilities. However, 

unlike the imputation 

credit regime, any unused 

MACs are refunded in cash, 

instead of carried forward. 

The 17.5 percent rate seeks 

to recognise that assets owned 

by MAs are still under common 

ownership by everyday 

people, a significant number 

of whom are in this income 

tax bracket. This is intended 

to reduce compliance costs 

by ensuring that most distributions 

are imputed at the 

correct ratio, minimising the 

need for end of year squareups 

and avoiding double tax 

on the distributions. Members 

who are lower earners, paying 

tax at the 10.5 percent rate, 

can claim a refund for excess 

credits, whilst taxpayers who 

earn more than $48,000 would 

have additional tax to pay. 

The changing nature of 

MAs and their diversification 

from land to other assets, including 

investment portfolios 

and equities, has given rise 

to unique implications. For 

example, when MAs receive 

dividends from investments, 

and imputation credits are attached, 

they convert to MACs. 

Depending on the tax profile 

of the member, the benefit of 

the imputation credits could 

give rise to tax refunds. At 

face value this appears favourable, 

but perhaps this is more 

logical that the imputation 

system that applies to companies. 

Should imputation credits 

also be refundable? There 

is an argument for treating the 

tax paid by a company as an 

interim tax paid on behalf of 

a shareholder. Under this approach, 

the total incidence of 

TAXATION AND THE LAW 

> BY HAYDEN FARROW 

Hayden Farrow is a PwC Executive Director based in the 

Waikato office. Email: hayden.d.farrow@nz.pwc.com 

tax determined by the tax profile 

of the shareholder. 

The revised regime has 

substantially reduced compliance 

costs for MAs and their 

members alike, removing the 

need for most members to 

complete an income tax return. 

Furthermore, the regime 

recognises the evolution of 

MA asset bases, and reduces 

tax complexity for MAs with 

commercial investments and 

other business operations. 

Overall, the regime can promote 

economic and social 

growth for Maori businesses, 

yet ensures members pay their 

fair share of tax, based on 

their personal circumstances. 

The comments in this article 

of a general nature and should 

not be relied on for specific 

cases. Taxpayers should seek 

specific advice. 

School employer partnerships 

reach East and South Waikato 

An initiative generating 

connecting young 

Waikato people with 

employers is being expanded 

to include more secondary 

schools. 

To date, 2200 students, 

12 schools and 100 employers 

have taken part in Smart 

Waikato’s Secondary School 

Employer Partnerships 

(SSEP), aimed at contextualising 

classroom learning and 

introducing young people to 

careers in a wide range of sectors. 

Further funding means the 

partnerships will be rolled out 

at Hillcrest High School in 

Hamilton, Matamata College, 

Forest View High School in 

Tokoroa and Te Wharekura o 

Rakaumangamanga in Huntly 

in 2018. 

SSEP sees businesses interconnecting 

with school faculties 

at Years 9 and 10, giving 

students real-world context 

around what they learn at 

school. Employers come into 

the classroom and students 

visit workplaces to see how 

school subjects are applied 

across a range of industries. 

Students and teachers involved 

in the partnerships 

say they are transforming the 

way they learn and teach, with 

employers enjoying the opportunity 

to encourage young 

people and inform them about 

their industries and business. 

Results from an SSEP pilot 

survey show significant 

positive impact on students, 

teachers and employer partners, 

with 84 percent of more 

than 543 student respondents 

saying the programme 

helped them understand why 

they were studying a particular 

subject at school. Furthermore, 

96 percent of 26 

teachers involved said SSEP 

supported their professional 

development. 

Smart Waikato chief executive 

Mary Jensen said pilot 

results showed broad positive 

impact for students, teachers 

and employers. 

“It’s clear that SSEP paves 

the way for young people to 

make sound subject choices 

and better prepares them 

for sustainable futures, so 

Students visit Fonterra Te Rapa Dairy Factory. 

it makes sense to roll out 

the programme to as many 

schools as possible,” Mary 

said. 

Fonterra’s Tony Chalmers, 

who worked with with science 

students at Morrinsville College, 

said the connections he 

made through SSEP had been 

valuable. 

“Community connection is 

a really important part of our 

business. We are local so the 

opportunity to demonstrate 

what we do on a daily basis 

and how it links to what they 

do in the science curriculum 

was really important to us,” 

Tony said. 

Morrinsville College Principal 

John Inger said SSEP 

impacted the way students 

learn and engage with the 

wider community.

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Construction Advantage Limited 

‘walks the talk’ with its own build 

A Cambridge-based commercial 

development and project management 

company has successfully challenged itself 

to perform by overseeing the construction 

of its own premises. 


Construction Advantage 

Ltd used all its experience 

in the construction 

of 48 Empire St, a distinctive 

two-storey office building in 

Cambridge. 

Up against an extremely 

tight construction time frame 

and battling the worst winter 

and spring for years, Construction 

Advantage Ltd employed 

the company’s trademark 

credo of “focus” to build 

a quality, attractive building in 

a Heritage Zone on time and 

on budget. 

Director John Mason said 

being the client as well as the 

project manager gave us an interesting 

insight. 

“We had client meetings; 

the team had to have a meeting 

with me and tell me how it was 

going. We know how it feels to 

be the client now. We walked 

the talk and we’ve learnt from 

that. We’ve been through the 

process now ourselves and 

showed we can deliver.” 

Well earned reputation 

John Mason, who trained as 

a civil engineer, has been 

in development and project 

management for more than 20 

years. Established in 2007, 

Construction Advantage Ltd 

has built up a reputation for 

managing projects all the way 

from concept to land purchase 

and design, through to 

construction. John says 90 

percent of Construction Advantage 

Ltd’s work is repeat 

business which indicates the 

company is more than delivering 

on clients’ expectations. 

Site chosen 

The site on the corner of Empire 

St and Kirkwood St was 

familiar to John and his staff 

as they had organised a feasibility 

study into development 

options for the former owner. 

He decided not to proceed and 

John decided to buy the land 

from him for development. 

“Construction Advantage 

Ltd knew from the feasibility 

report there was a need for retail 

and office space in Cambridge. 

We worked through 

this plan to find the optimal 

result. It gave us a two-floor 

footprint with retail and office 

spaces over the floors. We 

were then able to do our cost 

modelling from that. 

“We then started discussions 

with possible tenants.” 

John knew Spoken Cycles 

Continued on page 56





From page 55 

on Alpha St wanted to expand; 

the new site has enabled them 

to double their footprint with 

a high profile street frontage. 

Vigour Physiotherapy also 

needed to expand out of their 

Duke St site, while established 

insurance business Cooney In- 

surance also wanted a bigger 

office in a new location. 

Lastly, Construction Advantage 

Ltd.’s own lease had 

come to an end and John wanted 

a purpose-built premises. 

“All of a sudden we had 

four tenants.” 

With the project now 

“bankable” as John puts it, 


committed to the detailed design 

process. 

Because the site is within 

a Heritage Zone, Construction 

Advantage Ltd went through 

a Resource Consent process 

with Waipa District Council 

to ensure the feel of the building 

was right for the area. 

John says Cambridge-based 

designers, LAD Architecture 

produced a design which gave 

him what was needed to capture 

the heritage aspect. 

The building is roughly 

400 square metres per floor, 

has a concrete floor, precast 

concrete walls and steel 

framework, with purpose built 

fit outs for each tenancy. 

“We’ve tried to make the 

exterior as minimal maintenance 

as possible so for an 

investor it’s a good long-term 

hold.” 

The interior is designed 

with a high quality lift and 

with flexibility in mind so in 

future the owner can change 

the tenant mix relatively easily. 

“I think our working relationship 

with LAD Architecture 

has produced a great 

building. It has a few features 

which mirror some of the heritage 

elements in the centre of 

town so it’s been nice to tap 

into that.” 

Weather affects 

construction 

Construction started on May 

15 with a tight timeframe and 

in the worst winter for decades. 

“By July this year we already 

had a year’s worth of 

rain.” 

The weather made a huge 

impact on the build, complicating 

work such as digging 

foundations and pouring concrete 

and getting the building 

watertight so interior work 

could begin. John says the 

company worked around the 

weather and made time up 

whenever it could. 

“We monitored the time 

frame daily and if we could 

bring some aspect of the job 

forward, we did so. Logic 

might say you wait a week 

for someone to start the activity 

but if we could gain a 

day at any time we would. Often 

it might mean contractors 

overlapping. We were always 

flexible, always communicating 

with sub-contractors and 

Waipa District Council to use 

time as efficiently as possible. 

We had to make sure sub-contractors 

knew when they were 

expected on-site and making 

sure we were ready for them 

when they did arrive. 

“We grabbed every sunny 

day there was and ensured we 

got as much out of every day 

as we possibly could.” 

Adding to the pressure 

was the 17 week construction 

window – tight in any sort of 

conditions. Construction Advantage 

Ltd is used to tight 

deadlines and John says it’s 

part and parcel of most of their 

projects. 

“That’s how we roll really. 

Most of the projects I’ve been 

involved with have a twist and 

its normally the programme. 

There is generally a driver; 

a lease coming to an end or 

something like that. Too often 

projects are allowed to drift on 

and on and the team involved 

doesn’t appreciate the cost to 

the end user.” 

All about ‘focus’ 

John says focus is a big word 

for Construction Advantage 

Ltd which is continually repeated 

throughout the team. 

“It’s about staying on task 

and being focused. We had 

to move in to the building on 

September 1 because we were 

out of the other building. We 

had to stay focused because 

there was no chance of get- 


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From page 56 

ting an extension of time, no 

excuses. We had to be moving 

in and we had to deliver and 

we did so through sticking to 

that focus.” 

John says it’s an approach 

that Construction Advantage 

Ltd takes to every job. 

He says being the client on 

this occasion gave him more 

of an appreciation of the client’s 

needs. Construction Advantage 

Ltd works extremely 

hard to ensure a timely handover 

and that there are a minimum 

of defects needing work 

after handover. John is now 

even more committed to sorting 

out every defect possible 

before handover. 

“There is always going to 

be something to deal with because 

buildings are not made 

in a factory. As a new building 

goes through seasons it moves, 

but if it’s bits and pieces rather 

than a long list of defects you 

can deal with that.” 

Positive response to build 

Construction was completed 

on time and remainder of 

the tenants were moved in by 

September 7. The project has 

been a big success; Construction 

Advantage Ltd has a new 

home and the building has 

been sold. The feedback from 

construction of 48 Empire St 

has been overwhelmingly positive. 

“What I didn’t expect was 

the impact it would have. It has 

brought investors in the door 

who are looking for buildings 

and it has had a positive effect 

on the team,” says John. 

“We’ve had people come 

in and say ‘we’ve seen what 

you’ve done and we like it, 

can we talk?’” 

He says he and the seven 

other staff enjoy working in 

the new office which includes 

a prominent reception, a spacious 

open plan design and a 

good sized board room. 

The move has been a positive 

one for 48 Empire St 

tenant, long-time insurance 

adviser David Cooney who 

moved his business from Dick 

St. 

“I just felt with Cambridge 

expanding as it was, it was 

time for a move,” says David, 

whose business has three staff 

and covers the full spectrum of 

insurance needs. 

“It’s working out well. 

Everything is brand new and 

staff are loving it. We are enjoying 

the high profile of the 

building, the traffic past here 

is amazing. We’ve found it 

quite a change in that we are 

getting some walk in business 

now too.” 

David also appreciates the 

design aesthetics of the building. 

“John wanted to have 

a building that wasn’t just 

something new in Cambridge 

but was going to stand the test 

of time. He’s certainly done 

that.” 

The future 

John is excited about the 

future that developing, designing 

and constructing this 

building offers. 

Talking with both new and 

existing clients about how 


can help achieve their goal is 

something that they enjoy and 

when the final result is as positive 

as this project has been 

the team looks forward to the 

next ones. 

Proudly supporting 


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“Sleepy’ real estate market 

hangs out for spring rally 

Lodge Real Estate’s managing director 

Jeremy O’Rourke says buyer and seller 

activity in Hamilton’s housing market was 

slow during the month of September. 

“As we anticipated, the 

market was distracted by 

the election. This led to a 

lull in buyer and seller activity, 

which continued through to the 

end of September as we awaited 

negotiations following the 

special vote count. 

“However, agents across 

the city are starting to see a 

slight rally that we expect 

should result in a marginal increase 

in the number of listings 

and home sales for October,” 

says Mr O’Rourke. 

Statistics by the Real Estate 

Institute of NZ released 

recently show the number of 

homes sold in Hamilton during 

September was only 254, down 

17 percent compared with one 

year ago although on par with 

August figures. 

Hamilton experienced a record 

median house price during 

August 2017 at $546,500. For 

September, the median sits at 

$542,500 – up from $510,750 

one year ago. 

Mr O’Rourke says the general 

apathy gripping the Hamilton 

market over the past few 

months has led to fewer homes 

being listed. 

Realestate.co.nz statistics 

show the number of homes listed 

in Hamilton during September 

was 345, which is down 19 

percent as compared with one 

year ago. 

“With buyer urgency expected 

to pick up and a lack of 

homes available for sale, this 

will create strong competition 

for quality homes. 

“Buyers at all price points 

will become more urgent as 

summer holidays loom. This 

time of year we always see a 

trend where people are looking 

to move home and purchase 

their next one, so the transaction 

is completed before the 

summer holidays. 

“With only a little over 

two months until Christmas, 

springtime buyer urgency 

should affect Hamilton’s market 

activity in the near term,” 

says Mr O’Rourke. 

He says several parts of the 

Hamilton housing market are 

experiencing stronger sales 

than others, with a surge of 

buyer activity happening above 

the $800,000 price-point. 

He said demand for lockand-leave 

city living townhouses 

and apartments are also 

in strong demand. 

Additionally, homes within 

the Rototuna Junior/Senior 

High School zone are fetching 

top dollar. 

Lodge Real Estate’s managing director Jeremy O’Rourke. 

Visitors spending more in Hamilton and Waikato 

Visitors to Hamilton and 

Waikato are spending 

more than this time 

last year, with nearly $1.44 

billion ringing through tills 

across the region. 



Dawson says Waikato was 

fifth nationally for monthly 

visitor expenditure in August 

2017, just in behind the major 

tourism centres of Auckland, 

Queenstown, Christchurch 

and Wellington. 

“Last August saw $101 

million spent in our region, 

which is a four percent increase 

on spending from the 

same period last year. We 

are seeing marked increases 

across the board and it is a testament 

to the hard work of our 

tourism, retail and hospitality 

providers within our region,” 

Mr Dawson says. 

Domestically, the spend of 

$77 million put the region in 

fourth behind major centres 

Auckland, Wellington and 

Christchurch, he added. 

Internationally, the spend 

was $24 million with the region 

sitting in sixth position 

nationally, and ranking above 

some traditionally strong tourism 

centres. 

The $101m was spread 

well across the different services 

throughout the region 

– visitors shopped up a storm, 

with retail sales measuring 

$27m; spending at restaurants, 

cafes and bars in the region 

totalling $16m; while other 

tourism products garnered a 

$15m spend. Fuel and sales 

of alcohol, food and drinks 

totalled $27m combined. Cultural, 

recreation and gambling 

services gained $7m, with 

accommodation services and 

passenger transport taking in 

$5m each. 

Year to date (to the end of 

August 2017), Hamilton and 

Hamilton & Waikato Tourism chief executive Jason Dawson. 

Waikato had a total visitor 

expenditure of $1.448 billion, 

in fifth position behind Auckland, 

Christchurch, Queenstown 

and Wellington. This 

is a seven percent increase on 

the previous year. 

“It is great to see an increase 

in the expenditure over 

the shoulder season, which 

shows the Hamilton and 

Waikato region is becoming 

a year-round destination. Visitor 

spend directly benefits our 

region, growing employment 

for our people, developing 

opportunities for our communities 

and making businesses 

more sustainable.” 

And the potential of the region 

was still being explored, 

he says. 

“The Hamilton and Waikato 

region is still an emerging 

visitor destination and we are 

working hard to deliver new 

products and experiences. We 

are into the second year of 

executing the Tourism Opportunities 

& Development Plan 

which plans to grow the ‘value’ 

of the visitor dollar across 

our region over the next 5-10 

years.” 

Value of life saving alert forgotten amid furore 

New Zealanders got a 

rude awakening to 

emergency mobile 

alert notifications from Civil 

Defence. 

When they checked their 

shrieking phones, in the early 

hours of October 4, they read: 

“Emergency Alert. This is a 

test message for the Emergency 

Mobile Alert system that 

will be available by the end of 

2017. Visit civildefence.govt. 

nz to find out more. Sent by the 

Ministry of Civil Defence & 

Emergency Management.” 

Some, no doubt, headed to 

the website for more information. 

Those who went back to 

sleep were awoken again with 

two more notifications. 

By the morning, social 

media was abuzz with chatter 

about the early hours test of 

the Civil Defence system. The 

story was picked up by mainstream 

media. 

Director of Civil Defence 

Sarah Stuart-Black apologised 

on Radio New Zealand’s 

Morning Report programme. 

“What’s happened is test 

messages were sent to the public 

in error, when they were 

supposed to be in a restricted 

or a contained environment, 

and the result is that many 

New Zealanders were woken 

from their sleep from 1.30 this 

morning... some people may 

have received three messages,” 

Stuart-Black said. 

Clearly whoever ran the 

test omitted to ensure that 

they were working within a 

test environment, hence they 

unwittingly launched the notifications 

on an unsuspecting 

public through a live version 

of the system. 

“It was the provider that 

is supporting New Zealand 

with this technology with a 

European base so they were 

working on European daylight 

hours, which is why it was the 

middle of the night for us,” 

Stuart-Black said. “It was supposed 

to be restricted to a test 

environment and those checks 

and balances weren’t in place.” 

Talk at the Company-X 

coffee machine at Soda Inc in 

Hamilton was about who had 

received the Civil Defence notifications 

and how they had 

arrived. People had different 

experiences, depending on 

their telco, smartphone make 

and model, and their individual 

settings. 

My fellow director, Jeremy, 

and I were among the chosen 

few. Our business analyst, 

Chris, was notified, although 

he was not awoken because 

he had switched his phone to 

silent mode overnight. However, 

the alert fleetingly appeared 

on his start screen when he 

switched his phone on. Software 

developers Marcel and 

Justin were roused by the early 

morning notifications. Marcel 

was thankful the five different 

smartphone models in his bag 

he uses to test apps we develop 

were all switched off. Justin 

was awoken from his slumber 

by a woman’s voice saying 

“emergency alert” since his 

phone was configured to read 

the notification aloud. Justin silenced 

the notifications before 

going back to sleep. 

TECH TALK 

> BY DAVID HALLETT 

David Hallett is a director of Hamilton software specialist Company-X, 

design house E9 and chief nerd at Waikato Need a Nerd. 

It appears, in the impromptu 

test anyway, the alerts only 

went to the newest phones on 

the Vodafone network. 

In all the fuss and furore, 

the miracle of modern technology 

designed to keep the public 

informed and help save lives 

was forgotten. Few people 

thanked the ministry for their 

innovative approach to public 

safety. Had the alerts been real, 

and arrived during a natural 

disaster like an earthquake or 

tsunami, there might have been 

oodles of thanks as they might 

have just saved lives. 

That’s why I’m encouraging 

my family, friends and colleagues 

to look for compatible 

smartphones when they next 

upgrade, and to always keep 

them by their beds and turned 

on loud and proud. Next time 

the emergency alert might be 

for real, and the nation forever 

thankful for being roused from 

their beds.

AUTO BODY EQUIPMENT 


Collision repair leader Auto Body 

Equipment double dips on success 

Innovative collision repair industry leader 

Auto Body Equipment has topped the 

opening celebrations for its new Hamilton 

headquarters by winning a prestigious 

global-first training contract for European 

vehicles. 

Cutting the ribbon on 

its $2.5 million purpose-designed 

building 

on Te Rapa’s The Boulevard, 

the family-owned equipment 

supplier to the vehicle repair 

and painting industries revealed 

it had won a contract 

with the European Motor Distributors 

(EMD) body to train 

staff to specialise on European-made 

vehicles at EMD-approved 

body shops throughout 

the country. 

The agreement is a world- 

Air Tools 

ABE’s new purpose built facility. 

Dent Pulling 

first, making Auto Body Equipment 

(ABE) the only trainer 

outside of the European vehicle 

makers themselves to teach 

repair processes specifically 

designed by the manufacturers, 

says ABE director Shane 

Harvey. 

ABE is already heavily involved 

in training in the $1 

billion New Zealand collision 

repair industry but the deal to 

train technicians at 12 European 

vehicle body shops is a 

significant vote of confidence 

in the company, he says. The 

proposed hands-on teaching 

systems would also help ease a 

concerning shortage of skilled 

technicians in New Zealand. 

ABE staff have recently 

completed their own training 

with European vehicle makers 

and will next year offer 10 

courses initially dedicated to 

Audi and Volkswagon vehicles. 

ABE’s new 1090 sqm building 

includes a training facility. 

The new relationship with 

EMD reflects a move by the 

global vehicle manufacturing 

industry to train dedicated vehicle 

repair technicians, says 

Shane. But European makers 

have led the initiative due to 

their historic philosophy that 

they “own” the car for its life, 

striving to ensure quality service 

at all points to keep buyers 

with the badge. 

Hamilton-born and bred 

Shane, who with wife Kylie, 

bought ABE from his parents 

John and Ann Harvey in 2005, 

says the business actually has 

three Booth reasons to celebrate this 

year having lured coatings industry 

expert Larry Fallowfield 

Protection 

from Booth a senior executive job in 

Protection 

the Resene Group to be general 

manager at ABE. 

Larry, also Hamilton-born, 

is from the car painting side of 

the industry. He says the new 

job is a “good fit” having done 

business with Shane and John 

for nearly 10 years. 

The award-winning ABE 

company was founded “in a car 

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boot” at the back of the-then 

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beater by trade 

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who these days 

heads ABE’s sales team. 

“It really happened by default,” 

he recalls. “The guy I’d 

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then people starting buying the 

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John ran John Harvey Panel 

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served his apprenticeship at 

Waikato Ford dealer, Fairview 

Motors, joined ABE after travelling 

overseas and a stint in 

his dad’s workshop resurrecting 

vehicles written off by the 

insurance sector. 

John says ABE grew rapidly 

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through diversification, 

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focus on providing clients with 

access to the latest technology. 

Today the company has 12 

staff, including sales people in 

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Collision repair leader Auto Body 

Equipment double dips on success 

From page 61 

Auckland and Christchurch. 

Shane says the collision 

repair sector is today a highly 

complex and technology-rich. 

Helping clients keep up with 

its fast-changing dynamics requires 

a strong focus by ABE 

on overseas trends and manufacturing 

developments. 

He and his father travel 

overseas regularly to trade 

shows and forums to stay informed 

on developments in di- 

agnostic technology, electronic 

planning systems, paint technology 

and the latest advances 

in panel replacement and alignment 

technology, products, 

and workshop and engineering 

equipment. 

With increasing attention 

on the environmental effects of 

vehicles, the focus on making 

stronger, lighter, safer cars, and 

the growing influence of insurance 

companies, the collision 

repair industry has had to reinvent 

itself, says Shane. 

What used to be a cottage 

industry is now characterised 

by fewer but larger workshops 

whose owners have had to invest 

big dollars in technology, 

equipment and work site 

change. 

John says even the smallest 

workshops are “much more 

professional”. Dusty, dirty 

backyard operations have disappeared 

and there’s been an 

industry spotlight on getting 

technicans “off the floor”, he 

says. 

“They stand up these days 

thanks to investment in hoists 

and other equipment. Even 

panels stand up while being 

worked on.” 

In line with their complex 

skill roles, panel beaters are 

now called panel technicians 

and vehicle painters, refinish 

technicians. 

Larry says staff are literally 

technicians these days and 

must be computer literate. The 

number of women entering the 

industry is on the rise, and he’s 

particularly keen to see more 

in the finishing side as women 

are better at colour matching, 

he says. 

ABE has been working on 

towards the agreement with 

EMD for four years after spotting 

a huge opportunity, says 

Shane. 

“In a small country like 

New Zealand it’s unaffordable 

for these European vehicle 

Shunsuke from Japan, Export Manager for Star Co 

Ltd showcasing his Miracle dent pulling system. 

manufacturers to have a fulltime 

(repair) trainer here. So 

this is a big step forward not 

only for us but for the New 

Zealand industry. 

“We’re pushing the learning 

boundaries for our own people 

as well. Culturally it reinforces 

our image as leaders and experts 

in the industry.” 

Larry coming on board 

moves ABE “one step higher”, 

says John. 

Larry: “As cars get more 

complex and more electronics 

and different metals, steels and 

composite materials come into 

them, the process of repairing 

all the different models has 

changed. Original manufacturers 

are pushing down this track 

of preferred repairer networks 

specialising in a particular 

brand and adhering to a standard 

that brings a vehicle back 

to its condition pre-accident 

damage. 

”European manufacturers 

like to think they own their vehicles 

for the life of them and 

it’s their culture to look after 

them. It’s all about not losing 

the customer. If an owner has 

an accident in an Audi for example 

and it’s a bad repair, he 

won’t like the car any longer. 

He’ll blame the car, not the repairer.” 

With the shift to preferred 

repairer networks comes potential 

opportunities for ABE 

for training contracts with other 

vehicle brand manufacturers 

and expansion into Australia. 

In its drive to diversify, 

and with WorkSafe turning its 

attention to the caravan and 

boat repair industries, ABE 

has also moved into supplying 

these sectors. Another growing 

specialist area for the Waikato 

company is providing sealants 


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CONTRACTOR FOR 

Adriaan Beukes | 021 660 312 | adriaan@concretestructures.co.nz 

www.concretestructures.co.nz 

DOWNEY 

CONSTRUCTION 

Congratulations to Auto Body Equipment on the 

opening of their new premises 

Professional people – professional finish 

Telephone: 07 849 4818 Fax: 07 849 4815 

PO Box 10176, Hamilton Email: office@wiltoncontracting.nz 

www.wiltoncontracting.co.nz 









S4871C



Pasquale from Catalfer Italy, one of 7 

international suppliers who supported 

and presented at ABE’s opening. 

From page 62 

and other materials used in repairs. 

While ABE supplies the 

latest paint application technology 

it continues to leave paint 

sales to other operators. 

With accident statistics 

on the rise, no matter the improvements 

in vehicle safety 

standards, new roading and 

relentless driver education programmes, 

the ABE leadership 

team is confident their industry 

will only continue to grow. 

Add to that, the increasing 

bringing 

design 

complexity of car building, and 

the huge range of vehicle types 

in New Zealand compared 

with other countries that repair 

workshops have to gear up to 

deal with, and the outlook for 

ABE and its clients is bright, 

they say. 

bringing 

design 



Downey Downey 

Construction 

Construction 

and Auto and and Body Crestline Equipment 

to life... 

to life... 

P5454W J6705A 




P5454W 

bringing design to life... 








...and another impressive building 

to the Hamilton landscape. 








Downey Construction, Waikato’s 

design & build specialists would 

like to congratulate Auto Body 

Equipment on their new premises. 

J4421A 

Brandish ® | 4978 

07 849 7502 | downeyconstruction.co.nz PO Box 1210 | 07 849 7502 | | info@downey.co.nz


Raglan marine science 

business makes waves 

A shared passion for the ocean, rivers 

and water quality has led to a successful 

international business for six friends. 

eCoast Marine Consulting and Research 

is a small, independent marine and 

freshwater research consultancy based in 

Raglan on the west coast of New Zealand’s 

North Island. 

As well as being lifelong 

and passionate 

surfers and ocean 

enthusiasts, the company’s 

directors and employees all 

hold PhDs or other postgraduate 

qualifications in coastal 

science, oceanography, engineering, 

marine biology and 

physics. 

Since it began five years 

ago, eCoast has begun to make 

its mark, both in New Zealand 

and internationally, with 

its work in a number of areas, 

from sustainable coastal development 

and coastal erosion to 

surf break monitoring, management 

and tsunami modelling. 

They provide advisory services 

and technical expertise 

to clients in New Zealand, 

Australia, the Pacific and 

around the world. 

About 50 percent of their 

current work is international, 

says co-director and oceanographer 

Dougal Greer. That 

means a fair amount of Skype 

eCoast co-director 

Dougal Greer. 

meetings and some travel, 

with field work to sometimes 

remote locations. 

In the Pacific, a lot of work 

is around coastal erosion and 

the impact of development on 

the ocean. “Water quality is an 

issue,” says Dougal. 

“Although there is good 

political will for change, and 

often environmental law similar 

to our Resource Management 

Act, many small island 

developing states don’t have 

internal capacity to put robust 

systems in place to protect water, 

as we do in New Zealand.” 

They are often called on by 

regional councils, NGOs and 

other groups to do research 

into coastal areas, estuaries 

and waterways. “We are scientists 

and we are there to give a 

scientific point of view,” says 

Dougal. 

The eCoast team includes 

environmental scientist and 

managing director Dr Shaw 

Mead, and a team of four directors 

– oceanographer and 

surf scientist Ed Atkin, coastal 

engineer Jose Borrero, marine 

ecologist Tim Haggitt, Dougal, 

and senior consultant and civil 

engineer David Phillips. 

“One of the things that 

bonds us all as a team is water 

quality – coming from the 

land, through the rivers and 

estuaries, and to the sea,” says 

Dougal. “Water quality is an 

extremely valuable resource in 

New Zealand, and it’s under a 

lot of pressure in many places. 

It is a taonga to protect.” 

“We are all passionate 

about water quality as a topic 

– it’s not just business for us,” 

says Dougal. “We all enjoy the 

water – surfing, sailing, fishing 

and scuba diving – and we understand 

how important it is to 

people.” 

GROWTH OF THE 

BUSINESS 

eCoast began in 2012, and 

Dougal admits that the early 

years of business were hard. 

“You are always busy,” he 

says. “In the early years of a 

business you are often caught 

in the trap of needing to be IN 

the business and DO the work, 

but you are also LOOKING for 

business.” 

When they were able to 

hire their first new employee 

“it took the pressure off”, says 

TIP ON APPLYING FOR FUNDING 

– from Craig Purcell, Waikato Innovation Park’s Business Growth team 

1. Get in early. Craig Purcell says it is important for those with innovative business 

ideas or products to get advice early on, as they may be eligible for a Callaghan 

Innovation grant. 

2. Where are your gaps? Think about areas that you or your staff need upskilling 

in. You may be eligible for Regional Business Partner co-funding through the 

NZTE Capability Development Voucher Scheme. These vouchers enable people 

to upskill in areas such as strategic planning, marketing, capital raising, business 

systems, finance, sustainability, managing resources, governance and exporting 

– with access to around 60 local coaches and trainers. 

3. Talk to a business advisor. Filling out forms for grant applications can be 

challenging at the best of times. Our team know about the Callaghan Innovation 

grants and can help make the process a lot easier. We can also offer advice 

about your business, and next steps. An initial ‘discovery’ meeting is typically 

followed by an action plan that details opportunities as well as barriers to 

growth. 

For more information on free advice from Waikato Innovation Park’s Business 

Growth Team please contact 07 857 0538 or businessgrowth@wipltd.co.nz 

Gathering field date off the 

west coast, near Awakino. 

ECOAST - Key projects 

MAPPING WAIKATO ESTUARIES 

For more than 10 years eCoast has been 

modelling water quality on the Waikato’s 

west coast. The project has involved working 

with local communities and the Waikato 

Regional Council, and creating computer 

models to simulate the movement of water 

and contaminants from land to the marine 

environment. “We have been able to simulate 

how fresh water comes into the harbours 

and how the tides and winds move it around, 

and we could see how any contaminants get 

flushed out of the harbours,” says Dougal, 

who currently leads the project. 

Dougal says the issue of how harbours 

are affected by pollution from rivers, sewage 

spills and other sources of contamination is 

a concern for councils around New Zealand. 

“Estuaries are extremely important areas; 

they are highly productive, and are breeding 

and nursery grounds for many marine species, 

so healthy estuaries are really important 

from that point of view,” says Greer. “They 

are also incredibly sensitive, they are the culmination 

of everything you do on the land. 

For some people estuaries are in the ‘too 

hard basket’ – they are not rivers but they are 

not the sea – they are something in between, 

so they haven’t got a lot of attention. There 

is a change in thinking about estuaries now, 

and that’s really exciting.” 

PLANNING FOR TSUNAMIS 

The team from eCoast have been studying 

tsunamis for a number of years, including 

computer modelling of worst-case tsunami 

Dougal. 

Raising awareness and 

communicating what they did 

was also a challenge. “When 

you start you are known as 

individuals, but your brand 

is not known, and that’s a big 

challenge, so getting out and 

getting in front of people and 

letting them know what you do 

is important.” 

The eCoast team attends a 

lot of conferences and meets 

with people to “make opportunities”. 

As they become better 

known, word-of-mouth has 

helped. 

Part of that is delivering 

on their word, and being reliable. 

“We don’t produce a 

widget you can sell; every job 

is different. So for us it’s about 

building relationships and trust 

with people, and part of that is 

getting work and doing it on 

time and on budget.” 

BUSINESS SUPPORT AND 

FUNDING 

eCoast has benefitted from 

business support and funding 

over the years – receiving a 

number of grants to pursue key 

research projects. 

Waikato Innovation Park’s 

Business Growth team has 

played a role in assisting 

eCoast – supporting them to 

apply for Callaghan Innovation 

funding. 

In October 2016 eCoast 

received a $30,000 R&D Career 

Grant towards six months’ 

work by a recently graduated 

student, who has since gone 

on to become a full time employee. 

“It was a hugely positive 

experience for us,” says Dougal. 

“To receive that funding 

has been massive. It exposes 

you to the (student) talent that 

you wouldn’t otherwise necessarily 

see.” 

The grant was on top of several 

other small grants eCoast 

had received over the years to 

pay for undergraduate students 

to work on R&D projects. 

Callaghan Innovation is a 

Crown entity established in 

events for the Waikato and Bay of Plenty regions, 

and for New Zealand more broadly, 

for the purposes of responding to tsunami 

events. Detailed computer modelling can 

identify areas in a port or harbour which are 

particularly vulnerable to tsunami induced 

currents, and help councils and authorities 

plan accordingly. 

PROTECTING SURF BREAKS 

As surfers, the eCoast team are interested in 

sustainably managing surf breaks and coastlines 

– personally as well as professionally. 

Recently, eCoast was in the news talking 

about the company’s research into how surf 

breaks work, and how they should be managed. 

Five cameras are being mounted at key 

surf breaks around New Zealand, including 

Raglan’s Manu Bay, Piha, Whangamata, Lyall 

Bay in Wellington and Wainui Beach in 

Gisborne, with additional data coming from 

cameras at Aramoana and Whareakeake, 

Otago. The measuring, modelling and monitoring 

is ongoing, and is a project that will 

set another resource management precedent 

for New Zealand on the international stage. 

OTHER INTERNATIONAL WORK 

“We’ve done lots of work relating to climate 

change in the islands – Fiji, Tonga, Kiribati, 

Mauritius, the Seychelles and the Marshall 

Islands. One thing about climate change and 

the sea level rising is that people are experiencing 

it as erosion, and with each storm 

the waters come up higher and there is more 

erosion.” 

February 2013 to support businesses 

to increase their investment 

in research and development. 

Dougal says the grants 

meant that important research 

projects were advanced, 

that otherwise may not have 

happened. 

Craig Purcell, from the 

Waikato Business Growth 

team, says eCoast is making 

waves in its field. “eCoast is 

an organisation that has the 

resilience and determination to 

keep at things it is passionate 

about,” he says “It also has a 

nice balance of commercial realism 

that keeps the bills paid 

and sets them up the nicely for 

the future.” 

The Waikato Business 

Growth team offers free advice 

and business support to 

Waikato-area entrepreneurs 

and start-ups. It is funded by 

the Regional Business Partner 

Network (RBPN) which 

is supported by New Zealand 

Trade & Enterprise (NZTE) 

and Callaghan Innovation.

CHILD FOCUS 


Strong focus on nature at Sunshine Childcare 

Sunshine Childcare is a place where 

children learn by exploring the natural 

world around them. 

Where animals are 

there to be cared for, 

and trees are there to 

be climbed. The importance of 

whanaungatanga is mirrored 

in the nurturing world of Sunshine 

Childcare. In a spacious 

indoor and our Kiwi outdoor 

environment, qualified and 

experienced teaching professionals 

encourage children 

to imaginatively engage with 

the living and natural world 

around them, while taking 

healthy risks with child-like 

curiosity and building strong 

relationships with other adults 

and children. We have two 

Sunshine Childcare centres in 

Te Rapa, one located on Sunshine 

Avenue, and the other on 

Vickery Street. 

As part of following Te 

Whāriki, our national early 

childhood curriculum, we 

learn alongside our children 

for their wellbeing, health, and 

understanding of the world 

around them. Both our Sunshine 

Childcare centres have 

renewed their Healthy Heart 

Awards this year. This has involved 

reviewing our menus 

to ensure they contain at least 

five different coloured fruits 

and vegetables throughout 

the weekly meals, wholemeal 

portions, and a range of vegetarian 

and meat based cooked 

lunches. 

At meal times, we encourage 

children to develop positive 

attitudes towards healthy 

food through a variety of strategies 

and teaching moments. 

Meal times are unhurried 

and respectful, with teachers 

available to assist our young 

children with using utensils, 

learning manners and independence. 

We provide a range of 

fresh, baked food for children 

and encourage them to try a 

range of seasonal food. We 

create learning opportunities 

by involving children in the 

process of finding out where 

herbs, fruit and vegetables 

originate from, all the stages 

growing food, cooking food, 

from the garden to the plate. 

Children plant seeds, water 

seedlings and help to harvest 

produce. Children regularly 

take part in baking items for 

morning and afternoon teas. 

We promote healthy portion 

sizes and encourage children 

to drink milk and water to 

quench their thirst. We promote 

healthy lunchboxes for 

school transitions, and provide 

information for parents on nutrition 

and dental care. For 

family events we demonstrate 

whanaungatanga by encouraging 

families to contribute from 

their home vegetable gardens 

towards hearty soups. 

Our childcare centres have 

a strong focus on nature, with 

children encouraged to be 

healthy and active outdoors. 

In our large park-like playgrounds, 

children care for pets 

and climb trees, as well as being 

encouraged to extend their 

physical skills on the playgrounds. 

We are environmentally 

conscious and recycle 

and reuse to reduce our waste. 

We collect our compostable 

scraps for our worm farm and 

undertake paper recycling with 

our arts and crafts waste. We 

also save all our leftover meal 

scraps for Mr Piggles, a local 

hand raised farm piglet. 

Sunshine Childcare where 

your childcare experience is 

brighter. Real wonder, real adventure, 

real engagement. 

Jazz Unlimited Dance Studio 

• Classes for all ages and abilities 

– 3 and 4 years old, ballet and jazz 

– 5 years and up, classic ballet, hip hop, 

American Jazz and tap, contemporary 

What’s most important to you? 

þ Friendly and nurturing family environment 

þ Large natural outdoor environment and community garden 

þ 80% registered teaching staff with excellent staff/child ratio 

þ Full Healthy Heart nutritious meals and nappy service 

þ Specialty nursery and developmental learning areas 

þ An engaging learning environment 

þ 30 free hours for 3-5 year olds 

þ Affordable fees 

Ko te manu e kai and I te miro non ate ngahere 

Ko te manu e kai and I te matauranga non ate ao. 

The bird that eats the miro berry, his is the forest. 

The bird that eats education, his is the world. 

• Highly qualified teachers 

• Weekend classes available 

• Up to date modern facilities 

• Partner dance, ballroom, latin, salsa, 

Argentine tango, modern jive and more 

Term 4 begins on Monday 16 October 

J7698P 

188 Kent Street, Frankton 

jazzunlimited@xtra.co.nz | (07) 838 0096 

www.jazzunlimited.co.nz 

fraser 

3 months to 15 months 

15 months to 2 1/2 years 

2 1/2 years to 3 3/4 years 

3 3/4 years to 5 years 

0 months to 5 years 

CRECHE HOURS 

Monday - Friday 

7.30am to 5.30pm 

20 ECE hours - for 

children 3 years 

and over 

166 Hillcrest Road (Gate 6 University of Waikato) and 

72 Ellicott Road, Nawton (Fraser High School grounds) 

Providing early childhood education and care since 1973 

www.campuscreche.co.nz | 07 838 4034 

J5128P


CHILD FOCUS 

Respect is essential in our 

preschool classrooms 

Under the Montessori philosophy, respect 

is very important. We teach children 

to respect each other, their classroom 

equipment, and their surroundings. That 

might sound a bit too hard for pre-school 

children, but it isn’t. 

Preschool children are capable 

of a lot more than 

we give them credit for. 

By design, Dr. Maria Montes- 

Parents! 

sori discovered that children 

like tidiness and order. Everything 

has a place and must be 

returned after use. If something 

is spilt, the children clean 

it up - and they enjoy doing it! 

You will find children in 

a Montessori classroom busy 

– focusing and learning to 

concentrate in preparation for 

school. Running is for outside. 

The classroom is therefore 

orderly and peaceful with the 

hum of happy busy children. 

You will find children asking 

each other if they can join in, 

but they need to learn that the 

other child has a right to say 

“no” – sometimes they want 

Give your child a chance to catch up or 

get ahead this year. Join us! 

Maths and English specialists Year 1–13 

Now taking preschoolers 

For your free consultation call us today! 

PHONE 0800 TUTORING 

Kip tutors are qualified teachers who help boost your 

child’s confidence by making learning fun and engaging. 

to do their own work, just like 

adults want to complete their 

own crossword puzzle. 

Children not only put away 

after themselves, they dust, 

they sweep and they wash their 

own dishes. They take pleasure 

in doing everyday activities 

that demonstrate their independence, 

including being involved 

outside in the working 

garden, weeding, planting and 

harvesting to look after our environment. 

Regardless of the culture, 

race or religion, we teach 

that children from all over 

the world are just like them, 

through pictures and stories 

of children in different continents. 

Dr. Maria Montessori 

was very clear that “if we don’t 

teach children about peace, 

then someone else will teach 

them about war”. 

It doesn’t matter who you 

are, what country you come 

from, what inanimate object 

you might be, what type of 

creature or plant, what religion 

you practice or what political 

party you support, respect is a 

key value that we need in order 

to function as good citizens. 

And that is why “respect” is an 

essential word in Fountain City 

Montessori’s vision statement. 

Come and visit us in Brooklyn 

Road, visit us on Facebook, 

or look at our website on www. 

fcm.nz - we have vacancies for 

babies through to under three 

year olds, now. 

Home away from home 

• Educational, nurturing, 

friendly and fun 

• Free 20 ECE hours 3-4 years 

• Winz subsides 

• 10 free hours for 2 year olds 

• Mirror dance room 

HAMILTON WEST 07 848 2262 

HAMILTON EAST 07 853 5013 

www.kipmcgrath.co.nz 

Corner Ohaupo and Saxby Rd, 

2 Morrison Cres, Hamilton 

Phone 07 843 1030 

www.littlepreschoolers.co.nz 

S8072C

CHILD FOCUS 


TAKE YOUR KIDS 

ON AN ADVENTURE 

TRAVEL BY BUS 

ALL HAMILTON BUSES ARE 

FULLY ACCESSIBLE 

Very reasonable fares for children 

• Under fives travel free. 

• Children: $1.70 with a BUSIT 

card, $2.20 cash. 

• Adults: $2.40 with a BUSIT 

card, $3.30 cash. 

All Hamilton buses are fully accessible – no 

steps to get on board and have dedicated 

wheelchair/pram space. Please remember 

wheelchair users do take priority so there 

may be times prams need to be folded. 

Go online before you travel: visit www.busit. 

co.nz to plan your journey and see which route 

your bus will take. 

If you have a three-wheeled buggy, it may be 

easier to ‘reverse’ the buggy out of the bus, so 

your two back wheels hit the footpath first – 

particularly if you’ve got two kids on board! 

Let your preschooler push the button to 

let the bus driver know you want to get 

off at the next stop – trust us... it will be a 

highlight of their trip! 

The best time to travel with young kids is 

between the hours of 9am and 2.30pm, 

there’s usually more seats available and 

you’ll beat the school rush. Also means, 

you’ll be home in time for afternoon naps. 

Travel 

to The 

Base on 

the Orbiter, Northern 

Connector, 1 Pukete, 9 

Nawton or 18 Te Rapa 

services for shopping 

and the great 

playground. 

Waterworld 

is open year 

round and is 

served by the 18 Te 

Rapa bus. 

Have a picnic 

at the Lake, 

walk one 

way, bus the other 

or use the bus both 

ways and hit the 

playgrounds. 

Check out 

the Waikato 

Museum 

and Exscite, easily 

accessed on the 

FREE CBD Shuttle. 

Chartwell is 

served by 

eight bus 

routes for shopping, 

food court lunches, 

or trips to the library 

or playgroups. 

Almost all 

bus routes 

serve the 

CBD, terminating 

at the Transport 

Centre on the 

corner of Bryce 

and Anglesea 

streets. Go 

shopping, to the 

library, or meet 

Dad, Mum, or 

Aunty for lunch. 

Hamilton 

Gardens 

is a great 

adventure by bus, 

the 29 Hamilton 

Gardens service 

travels into Gate 1. 

SMILE, SIT BACK AND RELAX. 

ENJOY BEING DRIVEN. 

busit.co.nz 

0800 205 305 

facebook.com/busitwaikato


Why upgrade? 

Don’t be stingy when it comes to upgrading 

software – it’s important for security. 

It seems that every year or so 

software vendors suddenly 

announce a new version of 

their wares and then expect us 

to all jump to attention and upgrade 

(and get a discount if you 

hurry). Many users and business 

owners ask themselves 

"Why should I upgrade – the 

current system is working just 

fine? If it ain't broke, why fix 

it?" For many, it feels like being 

held to ransom: "Upgrade 

now, or else!" 

This begs the question of 

why we should consider upgrading 

software that is already 

working well. 

It is a commonly held misconception 

that the main reason 

for upgrading software is 

to get access to the latest and 

greatest new features. However 

most users only use a 

fraction of the features of the 

current version and don’t need 

or even want most of the newer 

functionality. So why upgrade? 

Security. The number one 

reason is security. 

Every computer in your 

company is most likely connected 

to the internet, and that 

exposes it to the big bad electronic 

Wild West. There are a 

lot of bad hombres out there 

constantly pushing and poking 

and prodding around, looking 

for holes and weaknesses in 

software they can exploit or 

sell on the black market. In an 

ideal world, software manufacturers 

would create perfect 

software that had no security 

flaws, but common sense tells 

us that is simply not a realistic 

expectation. 

The best way to protect 

yourself is by keeping your 

software up to date. If I were a 

hacker, it would be easy to find 

out if you were, for example, 

an accounting firm. It would 

also not be that hard to guess 

what software you might be 

using (MYOB? Xero? Moneyworks? 

Reckon One?) I may 

decide it is worth my while to 

buy some malicious software 

from a very shady source that 

exploits a known weakness of 

an older version of your software. 

Bingo! You are running 

an old version 4.6 when the 

current version is 7.4! Hmmm. 

What an interesting list of clients 

you have! As a side note, 

the reason software manufacturers 

are so cagey about explaining 

exactly which security 

weaknesses have been fixed 

is so the baddies can’t use this 

knowledge to exploit older 

systems! 

Bug Fixes 

Modern software packages 

contain many millions of lines 

of code (1 million lines roughly 

equates to 18,000 pages of 

printed text). Again, it is simply 

not a realistic expectation 

that any system of this complexity 

could be error-free. 

Bugs can come from within 

the software itself, but also 

from interactions with other 

software. For example, several 

years ago I faced a support 

problem with a user who was 

unable to start Microsoft Word 

– it just crashed every time he 

tried to open it. The problem 

turned out to be the printer 

driver! Once I downloaded and 

installed the latest version of 

the printer driver, Word started 

working correctly. That problem 

didn’t take that long to fix, 

but wasted a lot of time finding 

the root cause of the problem. 

Vendor Support 

Lots of things can give trouble 

with software, especially in the 

desktop environment where a 

mix of programs from different 

vendors are all expected to 

work and play nicely together 

on your PC. Getting good support 

from the vendor is just 

easier when working with a 

IT TIPS AND TRICKS 

> BY JON FEATHERSTONE 

Jon Featherstone is a director of Hamilton IT training company 

RightClick Training. Email jon@rightclick-training.co.nz or visit 

www.rightclick-training.co.nz 

newer version. Note also that 

for very old versions the vendor 

may retire that version and 

no longer offer any support at 

all! 

Compatibility 

It is commonplace for businesses 

to email files to each 

other as attachments. If you 

are using older versions of 

software, there is an increased 

chance of your recipients encountering 

problems due to 

compatibility with your older 

file formats. This is a pain and 

waste of time for everyone, 

and a poor advertisement for 

your business! “Come to us! 

We use old software!” 

Staff morale 

When you provide your staff 

with the newest and best tools, 

you're sending a message to 

them that they are important, 

and what they do matters. I 

meet hundreds of people each 

year on my training courses 

and I notice them throwing 

their hands up in the air in resignation 

as they tell me “oh we 

are still on Office 2010… our 

company is too cheap to upgrade”. 

As an employer, you 

need to consider the comparative 

value of the boost to staff 

morale against the price of a 

few hundred dollars for a software 

upgrade. 

I’m not saying that in every 

case software should be 

upgraded to the latest version 

no-questions-asked, just that 

the decision should be carefully 

considered and that in most 

cases the pros outweigh the 

cons. 

Family farm trusts at risk 

Agri family businesses 

that have a trust structure 

need to make sure 

they’re not burnt by the changes 

in legislation that governs 

trusts. 

Crowe Horwath business 

advisory partner Denis Hames 

says neglecting your family 

trust has never been a good 

idea and in light of the new 

Trusts Bill currently going 

through Parliament, which 

would tighten up the obligations 

and responsibilities of 

trustees, trusts will need to be 

reviewed to ensure their ‘fitness’ 

in the current environment. 

It’s estimated there are 

between 300,000 to 500,000 

trusts in New Zealand and they 

have been a common structure 

for many farming families. The 

Trusts Bill was introduced to 

Parliament on Aug 1 2017 and 

has begun the process of going 

through readings before going 

to the Select Committee stage. 

“Succession discussions for 

farmers have never been easy, 

and openly communicating 

with family members about the 

future is often put in the too 

hard basket. The new trust leg- 

islation therefore is an excellent 

impetus for our rural community 

to start this process, as 

a lot of land is held in trusts. 

The mechanics of trusts are 

not well understood, and the 

review of Wills and Memorandum 

of Wishes for the trustees 

as part of the trust review process 

really puts a spotlight on 

the succession issue,” says Mr 

Hames. 

He says when things go 

wrong – and they can go wrong 

in a big way - some families 

have become divided and lost 

a lot of money. 

“When we have reviewed 

trusts for clients we have discovered 

wills well out-of-date, 

no Memorandum of Wishes 

for the trustees in place, trust 

records being barely adequate, 

and the ‘what if’ scenarios 

lacking.” 

Mr Hames says in one trust 

review Crowe Horwath completed 

they found the wills related 

to a family trust that was 

wound up 20 years ago, and 

the beneficiaries in that trust 

were different to the ones in 

the existing trust. Even though 

the solicitor had formed the 

new trust and done a Deed of 

Contact us for 25% off an I.T. Health Check 

Are your systems fit for purpose? 

Are there any obvious cost effective improvements? 

Resettlement to the new trust, 

he had overlooked updating 

the clients’ wills and Letter of 

Wishes – to the extent the wills 

didn’t make sense of the current 

situation. 

He says with sharply increased 

responsibilities for 

trustees – especially in requiring 

them to be more accountable 

to beneficiaries – the 

possibility of litigation has 

become greater, unless trustees 

act appropriately. 

“There have been far too 

many instances when something 

untoward happens and 

suddenly things become urgent 

– wills are suddenly looked at, 

insurance covers examined – 

but in many cases it is too late. 

Now is the time to complete 

a comprehensive review of 

your family trust and the way 

they intermingle with farming 

activities – procrastination is 

not a sensible strategy,” says 

Mr Hames. 

“These matters are simply 

too important to ignore. The 

cost of inaction could lead to 

very expensive future court 

action and emotional turmoil. 

The trust review process ensures 

that succession issues 

start to get addressed in a 

timely and very cost effective 

manner.” 

New Zealanders get savvy with 

online insurance shopping 

National market research 

commissioned by Youi 

NZ has revealed New 

Zealand consumers are becoming 

savvy with online shopping 

for their home, contents and 

car insurances. 

The research conducted by 

Colmar Brunton showed New 

Zealand householders and car 

owners were turning to the internet 

to check out their insurance 

options with one-quarter 

of the nation’s householders 

(25 percent) and almost a third 

of car owners (28 percent) 

shopping online for insurance. 

Youi chief executive Frank 

Costigan said “the research 

showed New Zealand customers 

were changing their shopping 

behaviour, with many 

now choosing to do business, 

especially when shopping for 

their insurance, online.” 

“New Zealanders aged 18 

to 29 years were the group 

most likely to shop online for 

their home and contents insurance 

(46 percent) followed 

by those aged 30 to 44 years 

(41 percent). Only ten percent 

of householders aged over 55 

years would shop online. 

“The research showed that 

when it came to shopping for 

car insurance there was an 

even greater number of New 

Zealanders going online with 

28 percent opting for the convenience 

of the net. 

“The research again showed 

the younger generations more 

likely to go online. Those aged 

30 to 44 years were the most 

willing (48 percent) to shop for 

car insurance online followed 

by 18 to 29 years old (42 percent). 

Only 14 percent of car 

owners aged over 55 would 

shop online,” said Mr Costigan. 

The study showed Auckland 

car owners were the most 

likely to use the web (36 percent) 

while 33 percent of owners 

in Wellington would do 

so followed by 27 percent in 

Waikato. Only 17 percent of 

Canterbury car owners would 

opt for an online car insurance 

quote. 

“While New Zealand remains 

a heavily consolidated 

insurance market, with the two 

major players dominating, the 

research showed consumers 

were prepared to research online, 

which is critically important 

for a new entrant like Youi. 

“As a result, in April this 

year we significantly modified 

our operations to enable New 

Zealand customers to complete 

a full online quote and 

purchase, without the need to 

speak to a sales advisor. Importantly, 

we have provided 

customers with a ten percent 

online discount to reflect the 

lower cost of this sales model. 

“At Youi, we listen to consumers 

and make changes in 

response. The Youi Wall is 

a great example of customer 

feedback for all to see, with a 

93 percent satisfaction rating 

from nearly 4000 comments 

in the last 12-months,” said Mr 

Costigan.


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Publisher 

Alan Neben 

Ph: (07) 838 1333 

Mob: 021 733 536 

Email: alan@nmmedia.co.nz 

Sales director 

Deidre Morris 

Ph: (07) 838 1333 

Mob: 027 228 8442 

Email: deidre@nmmedia.co.nz 

Editor 

Geoff Taylor 

Ph: (07) 838 1333 

Mob: 022 694 1595 

Email: geoff@nmmedia.co.nz 

Production Manager 

Tania Hogg 

Ph: (07) 838 1333 

Email: production@nmmedia.co.nz 

Graphic Designer 

Kelly Milne 

Ph: (07) 838 1333 

Email: kelly@nmmedia.co.nz 

ADVERTISING INQUIRIES 

Please contact: 

Business development manager 

Jody Anderson 

Ph: (07) 838 1333 

Mob: 027 236 7912 

Email: jody@nmmedia.co.nz 

Advertising account managers 

Joanne Poole 

Ph: (07) 838 1333 

Mob: (021) 507 991 

Email: joanne@nmmedia.co.nz 

Suzanne Capon 

Ph: (07) 838 1333 

Mob: (022) 309 9336 

Email: suzanne@nmmedia.co.nz 

ELECTRONIC FORWARDING 

Editorial: 

News releases/Photos/Letters: 

geoff@nmmedia.co.nz 

Production: 

Copy/Proofs: 

production@nmmedia.co.nz 

Subscriptions: 

accounts@nmmedia.co.nz 

12 Mill Street, Hamilton PO Box 1425, 

Hamilton, 3240. Ph: (07) 838 1333 

Fax: (07) 838 2807 | www.nmmedia.co.nz 

Te Rapa Service Centre 

gets The Coffee Club 

The Coffee Club New Zealand has opened 

the doors to The Coffee Club Te Rapa 

Service Centre in Hamilton. 

Hamilton’s first true 

motorway service centre 

sits on the major 

entrance route to Hamilton. 

Anchored by BP, it is home 

to a number of iconic retail 

brands. The Coffee Club Te 

Rapa Service Centre holds a 

prime spot next to the newly 

opened Perry Bike Park. 

The launch is a fairly re- 

cent development. Only recently, 

store owner, Richard 

Sun, was heading up The Coffee 

Club Centreplace. However, 

the lease expired and 

Richard was left with a team 

and equipment but no building. 

The Coffee Club swung 

into action and found Richard 

a new location in record time. 

“I can’t believe how quick- 

ly The Coffee Club head office 

pinpointed a new building 

for us. Everything was 

organised before we knew it 

and they helped us move everything 

across to the new site 

within a matter of days,” explains 

Richard. “That support 

- the fact that they are behind 

us 100 percent - is one of the 

reasons I really enjoy being a 

The Coffee Club franchisee.” 

“We had a great time at The 

Coffee Club Centreplace and 

hope that our customers will 

come and visit us at Te Rapa 

Service Centre,” adds Richard. 

“I’ve brought my entire team 

with me and they are all very 

excited about getting started. 

It’s a bigger space than where 

we were before and has a really 

good atmosphere.” 

The Coffee Club co-directors, 

Brad Jacobs and Andy 

Lucas, are both pleased that 

they were able to get Richard 

and his team into a new location 

so quickly. 

“It was important to us that 

we found Richard a great spot 

to move to. He has been with 

The Coffee Club for almost 

seven years now and is a real 

asset to the business,” says 

Brad. “As luck would have it, 

we’d had our eye on the new 

Te Rapa Service Centre development 

for a while. We ran it 

past Richard and he agreed it 

would be perfect.” 

“We think The Coffee Club 

Store owner Richard Sun at the new 

The Coffee Club Te Rapa Service Centre. 

Te Rapa Service Centre is going 

to be very popular,” adds 

Brad. “It is conveniently located 

for both travellers and 

locals. Hungry drivers will be 

able to stop for a bite to eat or 

a signature blend coffee after 

filling up at the BP. It will 

also suit Hamilton residents 

being only 15 minutes from 

the city centre and surrounded 

by a number of other retail 

brands.” 

The Coffee Club Te Rapa 

Service Centre has a breakfast, 

brunch and lunch menu 

that can be ordered any time 

of the day. The Coffee Club Te 

Rapa Service Centre is open 

Mon-Fri from 6:30am-5pm 

and Sat-Sun from 7:30am- 

5pm. It can be found at the 

corner of Te Rapa Road and 

Hutchinson Road, Horotiu, 

Hamilton. 

HR MANAGEMENT 

AND RECRUITMENT 

Finding the right person for the role... 

Kerry is a dedicated real 

estate professional who has 

been involved in the Hamilton 

residential property arena 

since 1993. He was also 

active in the marketing of the 

exclusive beach and canal front 

properties at Pauanui on the 

Coromandel Peninsula. 

Tips to market your property 

1) – Create atmosphere. 

– Make you home as warm and 

inviting as possible. 

– You could have light music playing 

in the background during purchaser 

inspections. 

BOOK YOUR SPOT IN 

OUR NOVEMBER ISSUE 

For more information contact the team today 

at info@nmmedia.co.nz or 07 838 1333 

2) – Spouting should be cleaned and in 

good repair. 

– Garage /carport clean and tidy. 

– Drapes should be open, carpets 

freshly vacuumed. 

3) – All rubbish cleared away. 

– Any cracked or broken windows 

repaired. 

– Cupboards and pantry neat and 

tidy. 

Lugtons have been and still are industry leaders 

in the marketing of both residential and lifestyle 

property in the Hamilton regions since 1955 

which will certainly guarantee exposure of your 

investment to potential buyers. 

Hence, with Lugtons heritage in the development 

of this City and together with the commitment of 

Kerry and his team, are extremely proud of their 

role in the important buying and selling decisions 

of their valued clients. 

Kerry Hopper 

DDI: (07) 838 5870 

Mobile: (021) 984 173 

www.KerryHopper.nz 

Kerry Hopper – Lugtons Real Estate 

P5855W


71 

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Introducing Range Rover Velar 

THE FOURTH RANGE ROVER AND THE FIRST 

VEHICLE OF ITS KIND, VELAR - LIKE ITS FOREBEARS 

- IS ANOTHER PIONEER, EXPLORING THE FRONTIER 

FOR LUXURY SUVS 

OVER THE LAST decade, the 

transformation of the Land 

Rover brand has been truly 

remarkable. This unprecedented 

change has been characterised 

by the introduction of an exciting 

new range of SUVs, each one 

showcasing a unique combination 

of design excellence and 

engineering integrity. 

Make no mistake, this 

transformation will continue and 

the next chapter in this incredible 

story starts here with the Range 

Rover Velar. Derived from the 

Latin word Velare meaning 'to 

cover' or 'veil', Velar is a direct 

reference to the code name used 

on the original, pre-production 

Range Rovers of the late 1960s. 

Designed to fill the white 

space between the Range 

Rover Evoque and the Range 

Rover Sport, Velar brings 

unprecedented glamour, 

modernity and elegance to the 

Range Rover family. A vehicle 

that has emotionally charged 

DNA and unquestionable 

pedigree it's the first of its kind. 

THE FOURTH RANGE ROVER 

The mark of exceptional design is 

its ceaseless legacy to inspire and 

shape new products, rendering 

them familiar yet simultaneously 

transformational. 

Velar, the fourth member of 

the Range Rover family, is an 

instantly recognisable descendant 

of the original luxury SUV – a 

globally lauded, landmark 

industrial design. Yet Velar’s form, 

stance and proportions leave an 

overwhelming impression of the 

unfamiliar, of the new. The start 

of another revolution. 

Velar is a distinct and further 

iteration of the original Range 

Rover character, conceived to 

play a powerful new role in the 

evolving Range Rover narrative, 

sitting between the Range Rover 

Evoque and the Range Rover 

Sport. Its stop-you-in-yourtracks 

looks are born from a 

process driven by ‘reductionism’, 

a discipline faithful to the original 

Range Rover but enabled by the 

very latest thinking in design, 

precision engineering and 

technology. 

In the words of Gerry 

McGovern, chief design officer, 

Land Rover: “Velar brings 

unprecedented glamour, 

modernity and elegance to the 

Range Rover family. It’s a vehicle 

that has emotionally charged 

DNA and unquestionable 

pedigree. 

A new type of Range Rover for 

a new type of customer.” 

Velar is an SUV that exudes 

a sense of precision, craft and 

"The light, stiff, aluminium-intensive body, together with pioneering 

suspension technologies, provide the perfect basis for refined progress 

on all terrains." 

– Nick Rogers, director, group engineering, Jaguar Land Rover 

quality. With fast and flush glass, 

delicate and beautifully slim 

illumination and features – inside 

and out – rendered invisible until 

required, Velar belongs in the 

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BARE ESSENTIALS: Every inch of Velar has been stripped back to be as clean and elegant as possible – and nowhere is this better illustrated than the flush-fitting door 

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Waikato Business News October/November 2017

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