www.downloadslide.com Chapter One Introduction to the Field of OrganizationalBehavior 23 EXHIBIT 1.6 CSL Limited’s Key Organizational Stakeholders Customers Patients Employees Plasma partners Stockholders Health professionals Suppliers Research institutes CSL Media License partners Interest groups In-license partners Politicians Policy makers Regulators Used with permission of CSL Limited. values relatively stable, evaluative beliefs that guide a person’s preferences for outcomes or courses of action in a variety of situations ethics the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad from the open system perspective. Equally important, the stakeholder perspective incorporates values, ethics, and corporate social responsibility into the organizational effectiveness equation. As mentioned, personal values influence how corporate boards and CEOs allocate organizational resources to stakeholders. 83 Values are relatively stable, evaluative beliefs that guide our preferences for outcomes or courses of action in a variety of situations. 84 Values help us know what is right or wrong, or good or bad, in the world. Chapter 2 explains how values anchor our thoughts and to some extent motivate our actions. Although values exist within individuals, groups of people often hold similar values, so we tend to ascribe these shared values to the team, department, organization, profession, or entire society. For example, Chapter 14 discusses the importance and dynamics of organizational culture, which includes shared values across the company. Many firms strive to become values-driven organizations, whereby employee decisions and behavior are guided mainly by the collective values identified as critical to the organization’s success. 85 By focusing on values, the stakeholder perspective also highlights the importance of ethics and corporate social responsibility. In fact, the stakeholder perspective emerged out of earlier writing on those two topics. Ethics refers to the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad. We rely on our ethical values to determine “the right thing to do.” Ethical behavior is driven by the moral principles we use to make decisions. One recent survey reported that almost all Americans agree that companies should make sure their employees behave ethically; however, only 10 percent of the people surveyed have a lot of trust and confidence that major companies are ethical (i.e., will do what’s right). 86 Chapter 2 discusses the main influences on ethical decisions and behavior in the workplace.