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2018 Adopted Annual Operating & Capital Improvement Budget

NEIGHBORHOOD SERVICES

NEIGHBORHOOD SERVICES Statement of Purpose The Neighborhood Services Program assures the high quality appearance of the existing built environment. Description Property maintenance standards are enforced systematically in commercial areas and on a complaint basis in residential areas. Wetland areas and water resources are protected through the enforcement of the drainage code and flood plain protection ordinances. Accomplishments In 2017, the program had continued success in bringing many properties into compliance with the quality standards and maintenance values of the community. The program expanded the inspections of commercial properties requiring maintenance and upgrades to bring the properties into compliance with code standards and approved plans (when available). The efforts included identifying and bringing a number of trash, recycling and generator enclosures into compliance through repairs and construction necessary to conceal external storage. Involvement with contractors was expanded to address construction site maintenance including parking and permit schedules to minimize the impacts on the neighborhoods. The partnership with Police was strengthened through participation in officer training and integrating into the program through operational announcements on the tracking software (SmartForce). The Program was an active participant in the teamwork necessary to handle the fuel truck explosion emergency and the coordination on the environmental clean-up. Goals/Objectives In 2018, the program will expand the communication, training and coordination efforts with the Police Department more specifically in reference to the transient community and the impacts on private and public lands. The Neighborhood Brochure will be developed as a tool to assist the program in informing and communicating with Homeowner Associations and residents on code related matters. The program will improve on tracking the inventory of storm water management and pond inspections, erosion control and preconstruction meetings in coordination with the Community Development Engineer. The Program will continue to assist in filtering information, responding to inquiries and assisting owners in achieving property maintenance compliance that reassures the high quality appearance of the community. Outcome Measures 2015 Actual 2016 Actual 2017 Estimate Rating of the property maintenance codes as Good or Excellent as measured by outside assessment: Village overall. N/A 90 91 92 Office and commercial areas in the Village. N/A 93 93 93 Residential areas in the Village. N/A 87 89 90 Percent of customer survey respondents rating program as Good or Excellent. 98 98 98 98 2018 Target 98

NEIGHBORHOOD SERVICES Service Level Indicators 2015 Actual 2016 Actual 2017 Estimate Residential: Specific Nuisances. 16 3 3 General Property Maintenance. 16 18 18 Vegetation/Weeds & Grass/Landscape Maintenance/Visibility Triangle. 97 60 75 Rubbish/Litter. 25 24 18 Noise Levels. 4 4 4 Grading/Landscaping/Construction Site Maintenance. 42 24 18 Fences. 10 8 9 Signs. 31 40 35 Zone District Violation. 3 0 3 Permit Required/Permit Non-Conforming. 14 12 15 Outdoor Storage. 12 10 14 Accessory Structures. 3 2 4 Customer Service. 3 3 24 Vehicle Parking/Recreational Trailer. 15 12 25 Snow Removal. 28 12 12 Home Occupation. 2 2 5 Total Residential Cases. 322 234 282 Commercial: Nuisances. 12 3 6 Customer Service. 3 1 1 Property Maintenance/Vegetation/Weeds & Grass/Landscape Maintenance/Visibility Triangle. 50 40 63 Noise Levels. 5 5 6 Construction Site Maintenance. 6 25 15 Snow Removal. 21 12 11 Zone District Violation. 3 0 9 Outdoor Storage/Display. 5 5 12 Lighting. 1 1 1 Vehicle Parking. 11 11 9 Rubbish/Litter. 9 9 31 Outdoor Dining/Eating. 0 0 4 Permit Required/Permit Non-Conforming. 9 6 13 Signs Removed/Signs Not Allowed/Banners. 86 70 68 Fences. 1 1 2 Graffiti. 1 1 8 Total Commercial Cases. 224 190 189 Residential & Commercial: Total Cases. 546 424 471 99