2018 Adopted Annual Operating & Capital Improvement Budget

HUMAN RESOURCE SERVICES
Statement of Purpose
The Human Resource Services Program supports and contributes to creating and sustaining high performing work
teams committed to achieving organizational outcomes.
Description
The Human Resource Services Program provides information and assistance regarding a variety of human resources
and risk management activities. Human Resources’ staff is responsible for administering personnel policies; analyzing,
recommending, and administering appropriate compensation and benefit programs; providing guidance regarding
employee relations issues; and providing assistance with recruitment and retention activities. In addition, the Human
Resource Services Program administers the loss control, workers’ compensation, and safety programs; manages the
Village’s liability claims; and coordinates employee training and wellness programs.
Accomplishments
In 2017, Human Resources (HR) implemented several improvements positively impacting service delivery. Staff
implemented a new procedure to streamline and expedite the hiring process by utilizing strategic application questions
allowing the most qualified candidates to be identified expeditiously. These efforts reduced the selection process review
time by several days. Additional training programs were implemented to assist with supervisors’ professional
development including harassment training that required interactive scenarios to prepare managers for the sensitive
conversations that are required in these situations. A new training guidebook was created for supervisors providing
specific policy, procedure, and legal requirements to provide supervisors with an easy-to-use desk reference. Staff fully
implemented new records management software providing improved processes in maintaining and accessing accurate
employee files while automating records retention requirements. Staff developed and began implementation and
training of the City Hall Emergency Plan that provides for the safety of our employees in emergency situations reducing
employees’ exposure to hazards.
In addition, staff continued with wellness and safety initiatives as part of the risk management program. Staff
implemented impactful wellness programs designed to keep overall health and wellness in the forefront of employees’
minds and provided the Weigh and Win program that allowed for inclusion of dependents and Village residents. This
year-round program benefited employees with a variety of information and motivation while providing reward incentives.
Staff partnered with Village departments to provide additional training opportunities to positively impact workers’
compensation rates and general liability exposure. These efforts resulted in a reduction in claims, a 7% reduction to
the net loss ratio for workers’ compensation, and a decrease of 0.03 in our classification rating due to a continued low
number of work-related injuries/accidents. Staff identified an electronic delivery system for all safety measures
including, but not limited to, training, audits, and safety manual information. Staff continued its efforts in updating the
Safety Manual by reviewing State and Federal laws, along with OSHA requirements which will be implemented in an
updated electronic manual to be published in 2018.
Goals/Objectives
In 2018, the program will focus on the following initiatives:
Continue the development of our robust applicant system to identify new and innovative ways to attract qualified
candidates for the Village utilizing new technologies.
Evaluation will begin on the replacement of the Payroll and Human Resource Information Systems in
partnership with Finance and Shared Technology Services.
Develop and implement a “competent person” training for high risk jobs to enhance and promote safety
practices in the Village.
Expand wellness activities to include financial and emotional well-being initiatives.
Implement continued leadership development programs to further develop employees.
Implement comprehensive electronic Risk Management Center to publish and train employees on an updated
safety manual, while incorporating CIRSA audit requirements and on-going safety training.
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