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ITILFND Exam Questions

Question No 5: Which of

Question No 5: Which of the following would be examined by a major problem review? 1. Things that were done correctly 2. Things that were done incorrectly 3. How to prevent recurrence 4. What could be done better in the future A. 1 only B. 2 and 3 only C. 1, 2 and 4 only D. All of the above Answer: D

Question No 6: Which stage of the change management process deals with what should be done if the change is unsuccessful? A. Remediation planning B. Categorization C. Prioritization D. Review and close Answer: A

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