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ITILFND Exam Questions

Question No 7: A Service

Question No 7: A Service design package (SDP) would normally be produced for which of the following? 1. A new IT service 2. A major change to an IT service 3. An emergency change to an IT service 4. An IT service retirement A. 2, 3 and 4 only B. 1, 2 and 4 only C. None of the above D. All of the above Answer: B

Question No 8: Which two elements of financial management for IT services are mandatory? A. Budgeting and charging B. Accounting and charging C. Budgeting and accounting D. Costing and charging Answer: C

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