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Kare Catalogue

Notes 116 order line:

Notes 116 order line: 01475 743400 fax: 01475 743755 e-mail: sales@kare.co.uk

Ordering Information Customer Service Level We are here to serve you and your patients. For any rush orders, please telephone us and we will do our utmost to despatch your goods on that day. General Please quote the following information when placing an order: Your official Purchase Order Number. Product codes and any colour requirements. Delivery address. How to Order By telephone 01475 743400 Our Customer Services Department is open from 8.30 a.m. to 5.00 p.m. Monday to Friday. For orders placed by telephone, the postal confirmation should be clearly marked “Confirmation Order” to avoid the risk of duplication. By Facsimile 01475 743755 By Post Kare Orthopaedics Limited Gareloch Road Port Glasgow PA14 5XH By E-Mail Send your orders to sales@kare.co.uk Delivery (UK Mainland Excluding Highlands & Islands) We are proud of our service level and maintain adequate stocks to expedite speedy delivery. Kare manufactured products are generally processed and despatched on day of order. Made-to-measure products generally processed and despatched on day following order. All deliveries are sent out on a next day basis. Any orders less than £200 will incur a carriage charge of £4.25 Should you require Saturday delivery or Next Day delivery before 10.00 a.m. or 12 noon, this will incur additional carriage costs. Returns and Refunds Made to measure products are non-returnable. Goods to be returned must have a completed Kare Returns Note attached detailing the reason for their return. Call our Customer Service Department on 01475 743400 and a Returns Note will be sent to attach to the returned goods. Returned goods, which are clean, unused and which can be re-sold can be exchanged for other Kare products. Goods returned for credit and not exchange, will incur a 10% re-stocking fee. This fee covers administration, inspection, repackaging and re-stocking costs, incurred when goods are returned. Short delivery or incorrect delivery or damaged goods Notify us within 7 working days of receipt of order if goods are delivered short, incorrect or damaged. Pricing All prices are exclusive of VAT and are valid with immediate effect. We reserve the right to change pricing due to unforeseen circumstances. Payment Payment should be made within 30 days of date of invoice by cheque or bank transfer as per details shown on our invoice. Enquiries If you have an order enquiry or product enquiry, or you would like to order a product catalogue, telephone our Customer Service Department on 01475 743400. Colour Please note that due to the nature of the printing process, some colour variance may occur. Special Orders Kare can offer the facility of manufacturing one off products made to special sizes. Please enquire at our Customer Service Department if required. Because of our extensive worldwide connections, we can source most new products that you have seen. Again, please speak to our Customer Service Department. We can offer advice on sizing or any product modification required.

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