November Bulletin Done

November Bulletin 2017

A warm welcome to our newest practices
Brown & Bentley Ltd trading as:
COLIN BROWN BVM MRCVS
www.bbbvet.org.uk
DAVID BENTL
RCVS Advanced Practiti
Fair City Veterinary Group

Vacancy News
Calling all IVC Employees
Did you know about our recruitment reward
scheme?
Introduce a new clinical member of staff to the
company and earn up to £1500 bonus!
Stop press!!
Bonus of up to £500 available if you introduce an
employee to our central functions!
Some Terms and Conditions apply. Please see our Recruitment Procedure on Trace for
full details.

Vacancy News
Or visit:
For all IVC job vacancies, please see the IVC website:
www.independentvetcare.co.uk
@IVCJobs https://twitter.com/IVCJobs
@IVCCareers https://www.facebook.com/IVCcareers
https://www.linkedin.com/company/independent-vetcare
Please share with all your friends!

We have a winner!
Jasmine Gray an SVN from Ardene House Veterinary
Hospital in Aberdeen has won a prize in a My Benefits @
IVC competition.
Jasmine entered the competition in August and won a
collection of beauty products worth over £160!
Well done Jasmine!!

My Benefits @ IVC
Frequently Asked Questions
What is My Benefits @ IVC?
My Benefits gives all IVC employees the opportunity to save money
at a range of high street retailers, supermarkets, restaurants, gyms
and lots more! My Benefits @ IVC is run by our partner
organisation People Value.
How do I get an account?
All you need is an email address entered on to Trace HR. Each
month we run a report showing new email addresses added and
you will then receive details of how to open your account
What if I have forgotten my account login details?
Please contact People Value on 08450 705845 or email them using
csdept@peoplevalue.co.uk
Can I still benefit whilst on maternity leave?
Yes!
I had an account set up but I never signed in.
What do I do?
We are working with People Value to identify anyone with an
account who has never used it. Once the data is verified they will
receive another email with details of how to start to saving money!
Do I have to pay to join?
There is no charge for employees. All the administration costs of
the scheme are paid for by IVC.
If you do not use an IVC email address please remember to check
your spam folder!
Extra Benefit….
Employees on zero hours contracts and those without a regular
working pattern will now be included!

Flu Jab?
Thinking of having the flu jab this year?
If you wish to have the flu jab between now and
30 th November, we will reimburse the cost up to £15.
In order to qualify, you simply need to be an employee
of IVC (or associated companies) and present a valid
receipt through expenses.

Vet Wellbeing Awards
We are supporting the Vet Wellbeing Awards, run by SPVS in partnership with
RCVS Mind Matters Initiative, and would encourage you to consider entering.
The Awards are open to UK practices, branch surgeries or other organisations
who employ vets or vet nurses. They were created to highlight wellbeing in the
veterinary profession and celebrate workplaces where:
• health and happiness are valued
• there are systems and initiatives that motivate
• staff are engaged
• communication is positive
• there is commitment to being a better place to work
Stress management is also a legal H&S requirement and research shows that a
happy, healthy workforce improves productivity and staff retention.
The Vet Wellbeing Award entries are open to practices of all sizes throughout the
UK and entries can be made now via the website
www.vetwellbeingawards.org.uk.
You can also follow the awards and find out more about wellbeing on Twitter
@vetwellbeing and Facebook /vetwellbeingawards/.
If you have any stories you would like us to post to help spread the word, let us
know by emailing info@vetwellbeingawards.org.uk

Health and Safety Bulletin - November 2017
Take care when handling inpatients
An incident has occurred at an IVC practice where three nurses may have been exposed to a chemotherapy drug.
A patient was admitted that day and was taking a chemotherapy drug in tablet form and had to stay in the hospital overnight and over the weekend. The care
assistants that were working cleaned out the kennel and handled the patient without taking proper precautions to prevent exposure. Gloves were worn but it
has become apparent that saliva, urine or faeces from the patient could have potentially gone on either of the three nurses’ skin via handling the patient or
splash back from cleaning the kennel.
When an incident like this happens, IVC suggest the following precautions are met:
1. The Theatre Manager should ensure the incident is recorded in the accident book.
2. The Theatre Manager should advise staff affected seek advice from their GP.
3. Procedures to be revised at the practice, to ensure that staff must be informed during handover if any patients are taking any cytotoxic medication.
Unfortunately, incidents like this can easily occur but on the other hand are preventable. Just remember to communicate well
during handover and record as much information as possible on your inpatients.
If you have any queries, please do not hesitate to contact me and I will gladly assist.
REMINDERS
Safety Media Online H&S Training Link: http://www.safetylearning.co.uk/login/independentvetcare
Accident Statistics: these are to be sent in every quarter (previously annual) at the end of Mar/Jun/Sept/Dec.
Remember, all employees have a duty to take care of their own health and safety and that of others who may be affected by your
actions at work. If an employee notices anything that may affect yourself or anyone around you at work, it is their responsibility,
as well as the employer’s, to report it.
Stay Safe
Ian Morley, IVC Health and Safety Support Officer (imorley@independentvetcare.co.uk)

Pet Health Club Update
Plan Update
October was another fantastic month and we’re delighted to say that we have now reached a
whopping
160,000 Plans!
In October alone, we had almost 8,000 new joiners, so that’s 8,000 more pets that are now receiving
preventative health care. Fantastic work!
Pimp Your Practice
Due to popular demand, we have decided to extend the Pimp Your Practice competition until the 30 th
November!
Don’t forget to get all new plans registered on the Animal Healthcare portal by end of 30 th November
to receive your tickets! Keep your eyes peeled for further updates on the PHC Champions Facebook
group.

Pet Health Club Update
Application Process Update
We are aware that there has been some confusion surrounding the sending of application forms to
Animal Healthcare and so we wanted to clarify the process, as we understand this may have changed
since your launch training was completed:
• For any new sign ups, once the application form has been completed, it should be scanned and
emailed across to Animal Healthcare so they have a copy of the direct debit and client signature on
file. The original forms should then be shredded. It is important that the email account used is
password protected for data protection purposes. If you are using an email address that is shared
with multiple users, we would recommend that you delete the emails once sent. We would also
advise deleting the forms from your scanned documents folder on a regular basis. Alternatively, you
can fax the forms if you would prefer.
• For any existing plans where the forms were not sent to Animal Healthcare, we would advise that
these are kept in a locked cabinet but ideally they should be scanned, attached to the patient file and
the originals shredded. When scanning, we would recommend that the bank details are covered or
the bottom of the application form is removed to ensure that we do not store the bank details. It is
also important to ensure that all computers are locked when not in use.
Animal Healthcare Contact Details:
Email: info@animal-healthcare.co.uk Fax: 01273 371069

Pet Health Club Update
Top Tips
1. Be Proactive – Book in the 6 month health check and then send out a Katkor or Uripet
collection kit to your clients, prior to their visit, so they can make the most of the urine test
too!
2. Marketing Materials – Regularly refresh your waiting room displays, use the shelf talkers
to highlight the cost price food savings and don’t forget that there are client welcome packs
available from Think Marketing (plus lots of other handy items!)

Pet Health Club Update
Top Tips
3. Next Appointment and Reminders – Ensure your clients details are up to date in your PMS
system for iRecall to work effectively (Jupiter surgeries – don’t forget to use the Client Details
Checker!)
Book the next relevant appointment – weight check, dental check, flea and worm check etc...
(6 month health check or booster at a minimum). This really helps clients to feel the value of
the plan!
4. Planniversary – Reward your client’s loyalty by sending them a £10 planniversary voucher
at renewal. A list of renewed plans can be pulled from the Animal Healthcare portal.

Pet Health Club Update
Top Tip for November!
With the firework season fast approaching, now is a perfect time for clients to utilise their 10% discount on pet
shop sales.
Why not set up a bonfire display for your reception area and add the
“Pay Less for This” stickers to your Feliway and Adaptil products?
All PHC marketing materials can be ordered from ivcprintorders.co.uk
If you have any questions regarding the Pet Health Club, please feel free to contact us:
Amy Gutteridge – PHC Manager
agutteridge@independentvetcare.co.uk
Tel: 07701289139
Tula Penfold – PHC Trainer
tpenfold@independentvetcare.co.uk
Tel: 07739363913
Jess Houghton – PHC Trainer
jhoughton@independentvetcare.co.uk
Tel: 078858639485

The NAG Show
New pop-up box
to book the next
appointment!
This is a new communication tool
between the consulting rooms and
reception to help book in your
client’s next appointment!
Training will be provided!
Helen has joined as a Project
Coordinator in the NAG team!
Helen is based in Edinburgh and
will be covering Scotland.
Liz Cox RVN
Veterinary Project Coordinator
E: lcox@independentvetcare.co.uk
M: 07712 551378
Kath Chivers RVN
Veterinary Project Coordinator
E: kchivers@independentvetcare.co.uk
M: 07712 551376
Helen Clark RVN
Veterinary Project Coordinator
E: hclark@independentvetcare.co.uk
M: 07955 081534

Voyager Top Tip
Do you have any Voyager Questions or Training Requests? Drop us an
email: ittraining@independentvetcare.co.uk
Join us on our Facebook group for updates and tips ‘IVC Voyager User Group’
CLIPPER
Using the Clipper allows you to track the patients you have looked at throughout the day. Staff may find this useful, to
remind themselves of which clients they need to contact etc…
1) Find the relevant
client and patient
using the
RECEPTION screen.
Highlight the
patient you require,
with a single click
and select CLIPPER.
2) Once added, a
pop-up window will
appear, stating the
patient has been
added to the
clipper.
Clipper sits on the left hand side of the
screen when in the reception screen.
When you are in the Patient’s records,
the clipper tab will have moved to the
bottom of the screen.
3) You can access clipper anytime
by selecting the CLIPPER on the
left hand side of the screen. The
clipper box appear and will show
you who has been added. To
access the individual records, just
double click on the one you want,
it will take you straight to their
record.
4) To remove someone from
the clipper, select DELETE or
alternatively, to delete all,
select CLEAR.

IVC Training Team
For any help and support queries
there are some brilliant videos
available on the ‘IVC Training
Team’ YouTube Channel
Simply search ‘IVC Training Team’
on YouTube and click on videos
for over 20 useful guides covering
a wide range of topics

Where to Refer Guide
Some of you may have already received your
fantastic referral guide, which details the various
referral centres in the IVC Community.
If you haven’t received a copy, you can access the
referral guides through the IVC Website, or via the
following links:
Desktop E - Brochure
https://www.yumpu.com/en/do
cument/view/59481116/ivcreferral-directory
Mobile Friendly
https://sites.google.com/view/iv
creferral

T1 Senior Health Screening Campaign
Top
Tips
Get the whole team involved:
• Show the Sussex Coast Vets video at your next team
meeting. CD Stephen Butterton shares their approach
to senior health screenings
https://www.dropbox.com/s/ihoxs2dg4h1aa37/IVC%20-
%20Sussex%20Coast%20Video.mp4?dl=0
• Create a staff detailer specific to your practice,
explaining how everyone in the team can play their part
in promoting senior health screenings, what your
protocols are regarding delivering results, if certain
products should be recommended etc… See
Congleton Vets example on the T1 campaign page at
www.ivcwebresource.moonfruit.com/2017-t1
Post our Senior Health Screenings Quick Draw video on your
Facebook page:
https://www.dropbox.com/s/zok9xcdnaf2luqp/T1%20Quick%20
draw%20with%20subtitles.mp4?dl=0

Have you ordered your exclusive Vetpro launch pack yet?
Why launch an exclusive Vetpro range?
IVC are committed to support your continued practice
growth as thriving businesses at the heart of your
community. At the very centre of this concept is providing
clinically led, service excellence with the very best products
that help clients bond and regularly return to our practices.
Why Vetpro?
• These products are fully approved by the IVC clinical
board
• By teaming with nutravet we are guaranteeing unrivalled
quality & purity of products with excellent consistent client
feedback
• We benefit from a high standard of support on a practice level
from nutravet's Veterinary Nurses who are available training
sessions such as one-to-ones or lunch & learns. To book
training please email: training@vetpro.co.uk
• These products are not sold online, which means
exclusive sales which keep clients in your practice and
are much better for practice profitability
A discounted launch pack is available up until the end of December 2017
Discounted launch offer
4 x Vetpro Stress & anxiety (15 caps)
4 x Vetpro Joints & mobility (60 caps)
1 x Vetpro Joints, soft tissue & liver functions (60 caps)
1 x Vetpro Healthy skin & glossy coat (45 caps)
1 x Vetpro Brain & mental function (45 caps)
1 x Vetpro Healthy urinary tract function (20 caps)
£130.17 - order code for the launch pack is: 30460815
10%
off!
The launch pack also comes with FREE marketing materials consisting of:
6 x 100 product leaflets
3 x double sided posters
1 x desktop point of sale
Search ‘MFV’ on MyCentaur to see the full product range and marketing materials
available.
For more information visit www.vetpro.co.uk

Q3 Pet Insurance Campaign Update
Over the course of Q3, there was a monthly prize draw incentive where practices
could win a Panasonic Pet Monitoring Kit. Practices will automatically be entered if
they increase their free cover against the same month last year- with two monitoring
kits to be won each month!
September’s Winners
We are delighted to announce that September’s winners are Zetland, Stoke Bishop
& Churchview, Heswall, who have both more than doubled their number of free
cover issued against September 2016.
Thank You
We would like to take this opportunity to thank you all for your enthusiasm and
participation throughout the Q3 campaign. It is important to continue to issue 4 weeks’
free insurance as, not only does it allow you to provide added value to your service,
but it also ensures that your clients leave with the knowledge of how pet insurance
can allow them to provide lifelong care for their pet.
Petplan will continue to provide Independent Vetcare practices with help and support.
If you have any questions around issuing 4 weeks’ free insurance, please visit
petplanvet.co.uk, contact your Petplan Territory Manager
or call Vetline on 0330 102 1606 (choosing option 2).

Petplan Veterinary Awards 2018
Nominations are open for the Petplan ® Veterinary Awards 2018. Now in their nineteenth year, the Veterinary Awards are often referred to as
the ‘Oscars’ of the veterinary profession. These awards celebrate the hard work and dedication of veterinary staff, recognising those who
inspire their clients and colleagues with their commitment and passion.
The five nomination categories are: Practice of the Year Vet of the Year Vet Nurse of the Year
Practice Manager of the Year
Practice Support Staff of the Year
The Veterinary Awards are a great opportunity to recognise the hard work and dedication in your
practice - whether it's the team or a particular individual who has gone above and beyond to achieve
something special, nominate them today and, most importantly, don't forget to tell us why they deserve
to win!
You can nominate a number of your colleagues anonymously on petplanvet.co.uk and we’ve made it
easier for you to nominate more than once. Here you can also find out more about previous winners and
take a look at the highlights from last year. We'll send everyone who is nominated a nomination certificate
to proudly display in their practice. You can also download a digital nominee image to share on social media
or your practice website.
The awards ceremony will take place the evening of 5 th April 2018 at Birmingham Town Hall. All finalists will have the opportunity to
attend, with a guest of their choice, courtesy of Petplan ® .
Nominations close on 12th January 2018!

Practice News
Congratulations to
Catherine Lee of
Terrington Vets, who
recently passed her
nursing exams to become
an RVN!
Congratulations to Barrier
Animal Care Clinic in London for
Passing their PSS accreditation
earlier this month.

IVC – Taste Of Bath Discount
Good News Everybody!
Taste of Bath have arranged for us to receive 10% off
orders with The Bath Hamper Company.
These hampers can make an ideal Christmas present
and can be posted UK Wide
Take advantage of this offer while you can as it will only
be available until 31/12/2017

Change to Apometic
APOMETIC® IS EVOLVING TO EMEDOG®
Apomorphine is the only licensed ingredient to induce
emesis in dogs.
APOMETIC IS CHANGING
86% of vets thought that waste was an issue with
Apometic.*
Many also thought it was difficult to dose very small
dogs due to the volume required.*
The solution is Emedog®!
Over the next few weeks, Apometic will be
replaced by Emedog, which provides a new
concentration and new dose for:
• Less wastage
• Easier dosing
• A solution designed for veterinary use
New dosing with Emedog: 0.1ml/kg

SPVS-VPMA Congress 2018
25 - 27 January 2018, Celtic Manor Resort, Newport
For full details and to register:
www.spvs-vpma-events.co.uk

Medicine Service on Monday at Rowe Referrals
Introducing Dr Kate Murphy ….
I thought it would be helpful to briefly introduce myself and the chronic medicine clinic which I will be offering from Rowe Referrals most Mondays.
I qualified from Bristol approximately 20 years ago and did my post-graduate residency there. After my residency, I worked at Rowe for 2 years seeing
referral cases and doing some first opinion sessions. I then returned to Bristol and ran the ICU and medicine referral service for 9 years and then
worked at Bath Referrals for 3 years and most recently was Clinical Director at Highcroft Referrals for 3 years. I have mainly seen chronic medical
cases since entering private referral practice and feel these are the most appropriate cases to see with a 1-day per week clinic. In addition to the
clinic at Rowe, I am also working for Idexx as an Internal Medicine Consultant Tuesday – Friday.
At Rowe, I will be consulting on a Monday morning and ideal cases will be patients with chronic vomiting or diarrhoea, chronic cough, sneezing or
nasal discharge. I am very happy for patients to have had recent full bloods performed before referral and abdominal imaging in vomiting/diarrhoea
cases. I can provide more guidance on the bloods that are useful in such cases when needed. I will not be seeing acutely unwell cases as it would be
unfair on the clients, pets and colleagues in the hospital with me only being in the building one-day per week, however I will happily discuss other
cases and advice appropriately.
If you have any queries regarding possible referrals please direct enquiries via the referrals reception and I will try to respond
as quickly as possible.
I look forward to working with you,
Kind regards
Kate Murphy BVSc(Hons)DSAM DipECVIM-CA MRCVS PGCert(HE)
RCVS Specialist in Small Animal Medicine and European Veterinary Specialist in Small Animal Internal Medicine