December 2017 Digital Issue
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Volume 29, Number 8 | <strong>December</strong> <strong>2017</strong><br />
Contents<br />
The <strong>2017</strong> Pinnacle Awards<br />
COVER PHOTOGRAPH BY ROBERT KARPA<br />
Features<br />
14 COMPANY OF THE YEAR<br />
SANDMAN HOTEL GROUP<br />
How a small, family run inn made its mark on the<br />
Canadian hotel landscape By Lindsay Forsey<br />
18 REGIONAL COMPANY OF THE YEAR<br />
DRAKE HOTEL PROPERTIES<br />
This Toronto-based company has community<br />
engagement at its heart By Rebecca Harris<br />
22 HOTELIER OF THE YEAR<br />
CHRISTOPHE LE CHATTON<br />
The GM of the Omni King Edward Hotel is a driving<br />
force in the industry By Danielle Schalk<br />
28 SUPPLIER OF THE YEAR<br />
FOODBUY CANADA<br />
A commitment to exelllence brings Foodbuy Canada<br />
to the forefront By Denise Deveau<br />
33 LOYAL FOLLOWERS<br />
How hotel-loyalty programs are evolving to meet the<br />
needs of experience-seeking guests By Chris Powell<br />
39 IN-ROOM RETREATS<br />
How hotels are designing<br />
bathrooms that wow<br />
By Sherene Chen-See<br />
43 GREAT ESCAPES<br />
Today’s top trends in spaand-<br />
wellness services<br />
By Sarah B. Hood<br />
46 MODERN ROOMANCE<br />
A look at the trends in hotel<br />
CRM systems By Andrea Victory<br />
Departments<br />
2 EDITOR’S PAGE<br />
5 CHECKING IN<br />
48 HOTELIER: James Tingley,<br />
Delta Prince Edward by<br />
Marriott, Charlottetown, P.E.I.<br />
ON THE COVER<br />
The Sandman Hotel team (L to R) Taj Kassam,<br />
president & COO; Tom Gaglardi, Chairman<br />
& CEO; and Bob Riesen, executive vicepresident<br />
hoteliermagazine.com<br />
DECEMBER <strong>2017</strong> HOTELIER 1
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