QHA December 2017

q u e e n s l a n d h o T E L S a s s o c i a t i o n
D E C E M B E r 2 0 1 7 e d i t i o n
ASSUME
THE MANTLE
THE PIG ’N’ WHISTLE REDBANK PLAINS
IS FAST BECOMING A LEADING LIGHT
INSIGHTS:
THE ISA HOTEL’S RODEO BAR & GRILL
BEST BOUTIQUE BAR SAZERAC
COMPASS:
COOLANGATTA, LAIDBACK
BEACHSIDE BURB
FOCUS:
MCGRATHNICOL ASSESSES THE
VALUE OF CUSTOMER SENTIMENT

Enjoying a refreshment at the Alexandra Headlands Hotel.
IT’S BEGINNING TO LOOK A LOT LIKE CHRISTMAS
IT’S YOUR CHANCE TO DIRECTLY
INFLUENCE WHAT YOUR
ASSOCIATION SHOULD FOCUS
ON IN THE COMING YEAR
Cricket is on the TV (and if you are lucky enough, at the Gabba), humidity is
rising, driving rain hits that state and our members’ venues are heaving. Yes,
it is looking a lot like the holiday season in Queensland.
As December rolls on, we have the opportunity to look back at what the QHA
have achieved this year. It has been a year of highs and lows, we headed off
lockout laws only to be served up an appallingly-implemented replacement
regime. We welcomed a success with penalty rate decisions, however as we
go to print, this too is being threatened by political point-scoring.
We welcomed a planned reduction in licence fees for country pubs, only to
have it stalled by the state election. Let’s hope the incoming government has
the good sense to progress this sound decision of 2017. The announcement
of the Container Deposit Scheme (CDS) to start in Queensland will no doubt
send a shiver throughout the industry with past experiences not covering the
Queensland Government in glory when implementing new systems.
So where to in 2018?
This is a question we will be asking you. Members will soon receive a small
survey that will only take you two minutes to complete. It’s your chance to
directly influence what your Association should focus on in the coming year.
My team and I love the opportunity to hear from you directly, and this is just
another avenue for you to have your say.
I wish you strong trading through December and will no doubt visit several of
the wonderful establishments during the Christmas break!
BERNIE HOGAN
QHA CHIEF EXECUTIVE/EDITOR
QHA REVIEW | 3

3 EDITOR’S LETTER
D e c e M B E R 2 0 1 7 e d i t i o n
QHA
Level 14, 270 Adelaide Street
Brisbane, Queensland 4000
GPO Box 343
Brisbane, Queensland 4001
Phone: 07 3221 6999
1800 177 594
Fax: 07 3221 6649
Web: www.qha.org.au
Email: info@qha.org.au
Office Hours
8.30am – 5.00pm Monday to Friday
Associate Editor
Mr Ben Weston
Email: bweston@qha.org.au
President
Mr Tom McGuire
Senior Vice President
Mr Richard Deery
Vice Presidents
Mr Scott Armstrong
Mr John Douglas
Mr Brad Fitzgibbons
Secretary/Treasurer
Mr Tony Condon
Trustees
Mr Will Cordwell
Mr Peter Britain
Chief Executive and Editor
Mr Bernie Hogan
5 CONTRIBUTORS
6 NEWS
16 LATEST & GREATEST
18 FEATURE:
PIG ‘N’ WHISTLE REDBANK PLAINS
34 PROFILE:
MCGRATHNICOL
36 INSIGHTS:
RODEO BAR & GRILL
SAZERAC
48 ACCOMMODATION
52 COMPASS:
COOLANGATTA
58 TOP DROP
62 TRADE DIRECTORY
66 PARTNERS & CORPORATE MEMBERS
www.qha.org.au
QHA REVIEW | 4
QHA REVIEW is published by the Queensland
Hotels Association ABN 54 878 166 941.
All information is correct at time of going to press.
The publishers cannot accept responsibility for
errors in articles or advertisements, or unsolicited
manuscripts, photographs or illustrations.
The opinions and words of the authors do not
necessarily represent those of the publisher. All
rights reserved. Reproduction in part or whole is
strictly prohibited without prior permission.
ADVERTISE
For more information on advertising in the
QHA REVIEW contact
Bryony Brand: 0400 462 843
qhareview@qha.org.au

DAMIAN STEELE
QHA Industry
Engagement
Manager
A hospitality industry
professional with over
30 years’ experience
in liquor, gaming and
operations. Damian
has a strong focus
on compliance and
legislation.
ROSS TIMS
QHA Training and
Safety Manager
Ross manages the
development and
delivery of industry
related training courses
and the provision of
workplace health and
safety services to
QHA member hotels
and other hospitality
venues.
PAUL ST JOHN-WOOD
Membership Officer
Paul is the face of the
Association to many
QHA members as he
travels the length and
breadth of the state
visiting, advising and
assisting publicans.
JUDY HILL
QHA Accommodation
Division Manager
As a professional
advocate for the
accommodation sector
of the hotel industry,
Judy advises and
represents members
on matters including
tourism legislation,
marketing strategy,
risk management and
airline regulation.
SARAH TILBY
QHA Employment
Relations Advisor
Sarah previously
worked for national
employer associations
in the housing and
health care industries.
She also worked for the
Queensland Industrial
Relations Commission
in their award
modernisation team.
MIKE SARQUIS
Executive Director of
Liquor and Gaming
Regulation
Mike’s responsibilities
include managing the
gaming and liquor
regulatory licensing and
compliance regimes,
and implementing the
responsible gambling
strategy and harm
minimisation programs.
NICK BAINBRIGGE
State Manager (Qld)
Aristocrat
Nick has a proven
history in wholesale
liquor, electronic
gaming, and hotel and
restaurant operation.
He now heads up the
state team for one
of Australia’s leading
manufacturers of
gaming machines.
BRENDAN O’FARRELL
Chief Executive
Officer, Intrust Super
Brendan is responsible
for overall management
of the fund and
providing advice to the
board of directors. He
passionately believes
education is critical in
super due to the everchanging
nature of the
industry.
CURT SCHATZ
Managing Partner,
Mullins Lawyers
With over 30 years’
experience in property,
liquor and gaming law,
Curt is recognised
as a leader in this
field. He advises
pub, club, nightclub,
restaurant, resort and
accommodation venue
owners and operators.
JOHN ROZENTALS
Wine Writer
John Rozentals is a
freelance writer who
has penned travel, food
and wine articles for
a range of Australian
newspapers and
websites including our
very own QHA Review.
QHA REVIEW | 5

NEWS
WITH YOUR HELP, IT’S
A BLOKE THING AIMS
HIGH FOR 2018
QHA REVIEW | 6
It’s a Bloke Thing Foundation was founded in
Toowoomba eight years ago by a group of
business men including John Wagner (Wagners), John
Fitzgibbons (Fitzy’s Toowoomba), Gary Gardner (FKG)
and David Russell (Wippells Auto Group). As explained
by the Chairman of the foundation, David Russell,
“When two of our mates were diagnosed with prostate
cancer, a discussion over a glass of wine turned into
a commitment to do something about this terrible
disease and ‘It’s a Bloke Thing’ was born.”
And do something about it is just what they have
done. To date the foundation has raised in excess of
$5.84 million. In fact, the It’s a Bloke Thing lunch held
each year in Toowoomba has become the largest day
time fundraising event in Queensland. This year guest
speakers included none other than our newly crowned
world welterweight boxing champion Jeff Horn as well
as Ray Martin and John Bertrand with the 2017 event
alone raising a staggering $1.53 million.
Every cent raised is spent on research, education and
care. John Fitzgibbons shed further light on where
the money raised goes, “Each year our committee’s
objective is to grow awareness of this disease and
raise much needed money for research into a cure. We
aim to educate and encourage men to have regular
tests as early detection and treatment are the keys.”
To facilitate such education, It’s a Bloke Thing works
with ManUp, an organisation established to provide
hands-on, grassroots education and support to men,
young and old, about the dangers of prostate cancer.
“Manup is led by the Costello family, Jill, Brian and
their daughter Leah. Each year they travel thousands
of kilometres across regional Queensland educating
groups from mining camps, regional councils, business
groups and clubs such as the Lions and Rotary, about
Prostate Cancer. The money we raise helps fund this
program.”
In 2018, It’s a Bloke Thing is looking to make the event
even bigger and better.
“In an endeavour to increase awareness, we are
looking for hotels in this vast state who would be
interested in holding a lunch or dinner at their hotels,
similar to the many events currently being held for
Breast Cancer. We’re thinking 4-5 events per year.”
Working with our team at the QHA, the committee
of It’s a Bloke’s Thing would like to create a series of
lunches throughout the state. Added John, “I think
this could be a great movement for awareness and
vital fundraising for Prostate Cancer and a good
opportunity for pubs to connect with
their customers.”
To find out more contact Paul St John-Wood at the
QHA on 07 3221 6999 or paul@qha.org.au
www.itsablokething.com.au
www.manupaustralia.org.au/our-work

NEWS
BUBBLE BEDS UNDER LIGHTS
Iceland, a land of scenic curiosities and quirky tourist
experiences, now offers guest accommodation in
inflatable bubbles to view aurora borealis.
The Five Million Star Hotel is an array of transparent
bubble hotel rooms hidden in a forest for star-gazers
who’d like to take in sweeping skyward views of the
Northern Lights from the comfort of a king bed.
Normally, sleeping under the stars in sub-zero
temperatures would be the preserve of Alpine
hikers or man-vs-nature nutters like Bear Grylls,
but the clever heads behind this “BnBubble” have
installed a noiseless ventilation system that breathes
thermostatically controlled air into each spherical unit
to keep it warm, fresh and free of condensation.
Once guests get over the fact they’re kipping out in
what amounts to a rather indiscreet goldfish bowl, they
can shuffle off their layers safe in the knowledge that
privacy is maintained by a guarantee that no room can
be seen from another through the thick forest.
All that remains to make for a truly memorable stayover
is a cloudless sky and a decent solar plasma storm to
light up the night.
Of course, for a fraction of the price you could head
to a Tasmanian weekend rental, drag the bed onto
the lawn, throw on an extra doona and lie under a
spangling aurora australis.
QHA REVIEW | 7

NEWS
SUNSHINE COAST LAUNCHES BUSINESS
EVENT ASSISTANCE PROGRAM
QHA REVIEW | 8
Support for staging business events on the Sunshine
Coast has received a welcome boost with the launch
of the Business Events Assistance Program.
Facilitated by Business Events Sunshine Coast in
partnership with the Sunshine Coast Council, the
program offers support for local businesses to attract
conferences, meetings and exhibitions which raise
the profile of the region as a premium business events
destination.
Tourism, Sport and Major Events Portfolio Councillor,
Jason OPray, said the program will attract events
which align with the Regional Economic Development
Strategy and high value industries.
“The purpose of this program is to support local
business, industry groups and our tourism supplychain
to attract high yielding national and international
business events to the region,” Cr OPray said.
“Business events are recognised as providing
the highest yield of any tourism segment and are
estimated to generate up to six times the average
expenditure of leisure travel visitors. The value of
business events in Queensland alone is worth $4.2
billion, with business travel injecting $266 million into
the local economy last year.
Visit Sunshine Coast CEO Simon Latchford said the
Business Events Assistance Program will not only
benefit the local industry but the full tourism supplychain
including venues, accommodation, attractions,
transport and a range of other service providers.
“Sunshine Coast presents a diverse and attractive
offering for event organisers who are tired of the
same experiences in capital cities and that is why the
region has been able to recently secure the Australian
Event Awards and the Australian Cruise Association
Conference,” he said.
“We are finding more than ever that conference groups
are excited by the region’s unique event and incentive
capabilities, particularly when they discover the options
in our ‘natural amphitheatres’ showcasing beachside
destinations or lush rainforest and hinterland.

NEWS
WINEMAKER OF THE YEAR IS
A QUEENSLANDER
Mike Hayes has made history. Born in Stanthorpe
hospital and a third-generation Ballandean-ite he is
presently chief winemaker at Symphony Hill, a fivestar
winery on the Granite Belt. As of 14 November
he is now also the first ever Queenslander to win
the coveted Winemaker of the Year award from the
Australian Society of Viticulture and Oenology. In doing
so he upstaged some of the finest winemakers in the
country.
Mike said of his victory, “I am especially proud, and
humble, because it is the first time a Queenslander
has won the award,” before adding, “At last! We have
stepped out of the dark ages and achieved some of
the recognition we deserve.
Mike beat close to 1000 winemakers to claim the top
award. In the final round of judging he triumphed over
Fiona Donald from Seppeltsfield in South Australia,
Jeremy Dineen from Josef Chromy Wines in
Tasmania and Julian Allport from Moores Hill in
Tasmania’s Tamar Valley.
So far this year Mike has won 20 gold medals and 16
trophies at metropolitan and rural shows.
“I AM ESPECIALLY PROUD, AND HUMBLE,
BECAUSE IT IS THE FIRST TIME A QUEENSLANDER
HAS WON THE AWARD”
QHA REVIEW | 9

NEWS
ARISTOCART WANTS TO
THANK YOU FOR YOUR
SUPPORT IN 2017
AUSTRAC TO REMODEL
AML/CTF COMPLIANCE
REPORTING
QHA REVIEW | 10
As 2017 comes to a close and we reflect on the
past 12 months, we’re overjoyed by the support
we’ve received from Queensland Hotel operators
over the past year. As we go into the New Year, we
are more committed than ever to create a portfolio
of high performing, quality games and hardware
solutions.
We’re delighted to see a number of Aristocrat titles
appearing at the top of Queensland hotel ranking
reports that have been delivering performance
longevity for quite some time now. With four
themes now under the Dragon Link family, we
look forward to releasing another two games in the
coming months; Spring Festival and Peacock
Princess. Dragon Link games one to four
are currently delivering a combined floor average
performance of 250% across the range, and we
expect to see similar results from the next two
themes.
Aristocrat’s standalone progressive titles have
also been proving their worth in the Queensland
hotel market with key category drivers: Lightning
Cash and Dragon Cash. We are excited for
the upcoming release of Pure Cash into the
Queensland hotel market designed to support the
standalone progressive category. Pure Cash
is Aristocrat’s dedicated multi-mid denomination
standalone progressive range. Two eye-catching
titles will be available on launch including Tiger
Cash and Mayan Cash. Pure Cash will
make its debut on our new hardware solution,
the Helix XT that boasts a seamless portrait
gaming experience like no other. Keep an eye out
for performance of Pure Cash in the months to
follow.
We are more driven than ever to deliver strong
performing content solutions across all categories
within Queensland hotels, whilst maintaining strong
performance across our existing fleet. We wanted
to take this opportunity to thank you all for your
support in 2017 and wish you a safe and happy
festive season.
Anti-money laundering compliance reporting is set
to get a whole lot easier, with a review of the system
also not requiring businesses to submit a report until
next year.
AUSTRAC, the regulatory body that oversees the
Anti-Money Laundering and Counter-Terrorism
Financing (AML/CTF) reporting, will redesign
its annual requirement in an effort to reduce
unnecessary administrative burdens to businesses in
sectors such as the hotel/hospitality industry.
AUSTRAC Deputy CEO Gavin McCairns said the
review follows feedback from reporting entities
as part of the regulatory body’s ongoing Smarter
Regulation program.
“In order to undertake the review in a timely manner,
AUSTRAC has decided to waive the requirement to
provide the AML/CTF compliance report in respect
of the 2017 reporting period and will introduce a new
and improved compliance report in 2018”, he said.
“Our objective is to foster a collaborative community
that is knowledgeable, engaged, vigilant and capable
of responding to money laundering and terrorism
financing threats.”
He said a key outcome of the transformation
program is to build an approach that will allow
AUSTRAC to tailor its interactions with reporting
entities to more efficiently and effectively treat money
laundering and terrorism financing risk.
“Rather than be seen as simply ‘ticking a box’, we
aim to make this yearly exercise genuinely useful for
reporting entities and AUSTRAC alike. We anticipate
the co-designing process will result in a new report
that better meets the needs of both industry and the
regulator.”
QHA members can contact Damian Steele for any
assistance regarding their AML/CTF compliance:
dsteele@qha.org.au.

q u e e n s l a n d h o T E L S a s s o c i a t i o n
NEWS
TABCORP AND TATTS
GROUP MERGER –
ON, OFF AND ON AGAIN
A saga-ridden merger of Tabcorp and Tatts Group
seems increasingly likely to go ahead after the
Australian Competition Tribunal gave its blessing, for
the second time.
The wagering giants first announced their intention
to merge in October 2016, and were even given the
tribunal’s official nod, but an appeal by the Australian
Competition and Consumer Commission (ACCC) and
rival CrownBet meant the case was referred back to
the competition tribunal for a second examination.
The only condition imposed on the deal, both times,
was that Tabcorp sell its Odyssey Gaming business in
Queensland.
TABCORP SAID THE TRIBUNAL’S SECOND
GREENLIGHT REPRESENTED A SIGNIFICANT STEP
FORWARD AND AIMED TO COMPLETE THE
$11 BILLION MERGER BEFORE 31 DECEMBER
q u e e n s l a n d h o T E L S a s s o c i a t i o n
KEEN TO BE FEATURED IN
q u e e n s l a n d h o T E L S a s s o c i a t i o n
m a g a z i n e
a p r i l 2 0 1 7 e d i t i o n
In addition to the merger, Tabcorp has made a
commercial arrangement with CrownBet for Tabcorp
to supply a digital stream of SKY 1 and SKY 2 to
CrownBet for the personal use of customers on their
own mobile and PC devices.
This arrangement effectively ends CrownBet’s
opposition to the merger, which Tabcorp and Tatts
Group expect to formalise by the end of the year.
Tabcorp is one of the few integrated gambling and
entertainment companies in the world. The company’s
three core businesses - wagering and media, Keno
and gaming services - are delivered through its retail,
digital and Sky media platforms.
Tatts Group is Australia’s largest provider of wagering,
lotteries and gaming products and services. The
company’s brands include The Lott, Ubet and MAX.
BOWEN
THERAPY
ALL FOR ONE:
PAYNTER DIXON'S ONE-STOP-SHOP
TURNKEY CLIENT SOLUTIONS
RESERVED SEATING:
THE NEW INCHCOLM HOTEL'S
RESTAURANT PROVES POPULAR
befitting
the
crown
THE REBIRTH
OF ROMA’S
ROYAL HOTEL
THE RESILIENT CHARM
OF THE GRAND VIEW
HOTEL IN BOWEN
DALBY DELIGHTS:
AN INSIGHT INTO THE RURAL HUB
OF THE DARLING DOWNS
TOUGH GOING:
RUNNING A RESORT ON A TINY
TROPICAL ISLAND
M A Y 2 0 1 7 e d i t i o n
WINNING INSIGHTS:
RYDGES SOUTH BANK AND
THE CAXTON HOTEL
QHA_April_Cover.indd 1 7/04/2017 7:24 PM
Ask for our
PORT DOUGLAS:
WE VISIT SOME QHA MEMBERS
2 0 1 7 / 1 8 m e d i a G U I D E
Detailing our planned editorial showcases for the year ahead.
IN PARADISE
All queries, be it in relation to editorial, advertising,
production or distribution can be directed to
Bryony Brand 0400 462 843 or qhareview@qha.org.au

NEWS
NATIONAL WINE SHOW
WINNERS OF 2017
QHA REVIEW | 12
ONE OF AUSTRALIA’S MOST AWAITED WINE SHOWS
– THE NATIONAL WINE SHOW OF AUSTRALIA 2017,
WAS HELD ON 24TH NOVEMBER 2017.
Organized by the Royal National Capital Agricultural
Society the event has been staged each year since
1927. It was presided over by Wine Show Patron
James Halliday.
The Champion Wine of Show was awarded to
Oakridge Wines 2015 Local Vineyard Series,
Shiraz, Oakridge Vineyard. The other winners are
listed below –
The Kit Stevens Memorial Trophy for Sparkling White
or Pink House of Arras 2008 Blanc de Blancs
The Riesling Trophy
CA Henschke & Co 2017 Peggy’s Hill Riesling
The Sauvignon Blanc or Sauvignon Blanc Semillon
Trophy Xanadu 2017 DJL Sauvignon Blanc Semillon
The Semillon Trophy
Tyrrell’s Vineyards Pty Ltd 2005 Vat 1 Semillon
The Chardonnay Trophy
Brokenwood Wines 2016 Indigo Vineyard Chardonnay
The Dry White Other Varieties Trophy
Symphony Hill Wines 2017 Gewurztraminer
The Single Vineyard Dry White Trophy
Xanadu 2015 Reserve Chardonnay
The White Wine of Provenance Trophy
Tyrrell’s Vineyards Pty Ltd 2017 2009 2006
Vat 1 Semillon
The Sweet White Table Wine Trophy
d’Arenberg 2015 The Noble Botryotinia Fuckeliana
The Rosé Trophy
Longview Vineyard 2017 Nebbiolo Rosato Rosé
The Pinot Noir Trophy
Heemskerk Wines 2016 Pinot Noir
The Shiraz Trophy
Oakridge Wines 2015 Local Vineyards Series Shiraz –
Oakridge Vineyard
The Cabernet Sauvignon Trophy
Xanadu 2014 DJL Cabernet Sauvignon
The Blended Dry Red Trophy
Deep Woods Estate 2015 Estate Cabernet Merlot
The Dry Red Other Varieties Trophy
Turkey Flat Vineyards 2016 Grenache
The Single Vineyard Dry Red Trophy
Yabby Lake 2016 Single Vineyard Pinot Noir
The Red Wine of Provenance Trophy
Rojomoma 2016 2010 2006 Red Art Shiraz
The Edgar Riek Memorial Fortified Wine Trophy
Grant Burge Wines NV BJT Black Apera
The Dry White Table Wine Trophy
Brokenwood Wines 2016 Indigo Vineyard Chardonnay
The Dry Red Table Wine Trophy
Oakridge Wines 2015 Local Vineyards Series Shiraz –
Oakridge Vineyard
The Len Evans Memorial Trophy for Champion Wine
of the Show Oakridge Wines 2015 Local Vineyards
Series Shiraz – Oakridge Vineyard
Chair of Judges Award
Mount Majura Vineyard 2015 Shiraz.

NEWS
WE WOULD LIKE TO WISH OUR CUSTOMERS
THE VERY BEST THIS FESTIVE SEASON
IT’S A PIRATE LIFE
FOR US
AB InBev has followed its purchase of 4Pines with
another craft brewery acquisition, this time South
Australian brewery, Pirate Life.
Jan Craps, President of AB InBev’s Asia Pacific
South Zone, said Pirate Life’s lifestyle-driven brand
complements and contributes to the world’s leading
brewers’ existing portfolio.
“With its focus on canned packaging that gives
consumers fresh, well-crafted beers and consistent
quality, Pirate Life has resonated with Australian beer
drinkers who want something different.”
“Pirate Life’s brand is premised on a carefree and
relaxed attitude and the ability to create great beers.
This approach can only be enhanced with a new
brewery, access to ingredients and shared knowledge
from other AB InBev brewers in Australia and
elsewhere.”
The acquisition will enable further innovation for the
brewers through a capital investment in a new brewery,
with Pirate Life’s current brewery in Hindmarsh
becoming a site dedicated to creating new beers,
including sours, seasonal and barrel-aged products.
HANRICK CURRAN
The team at Hanrick Curran wish all QHA members
a prosperous festive season. When the decorations
come down, let’s start a conversation with an eye on
the future.
We’d love to share our experience in hotel family
succession to help you plan for yours. Call Jeremy
Wicht on 3218 3900 as the next step in your family’s
future.
www.hanrickcurran.com.au
HORSE & WATER
We would like to wish our clients and everyone
at QHA a safe and very merry christmas and
please remember to think of the deer.
Creative solutions for branding, print, online and more.
Don’t settle for the mediocre.
#savethegreateyedeer
www.horseandwater.com.au
QHA REVIEW | 13

NEWS
CONTAINING THE DAMAGE
As pressure mounts on the NSW Environment Minister
Gabriella Upton to be sacked for the “abysmal” rollout
of their state’s Container Deposit Scheme (CDS), fears
of a similarly disastrous introduction of Queensland’s
own Drinks Container Scheme are all too real. Let’s
face it, it is not as if our state government has bathed
themselves in glory with their management of lockout
laws or the introduction of the ID scanners.
A little over a week into NSW’s scheme there are
less than 300 of the 800 collection points that were
promised throughout the state. That means the public
are paying more for their favourite drinks without the
opportunity to redeem their additional outlay or “return
and earn” as the campaign says.
Interestingly, such delays have not been evident in the
rollout of the monthly CDS bills to first suppliers who
recently received their second monthly bill, with only 7
days to pay.
So, what does this all mean for Queensland? It’s
already been reported that our own Drinks Container
Scheme could see drink prices rise by more than the
State Government’s proposed 10c rebate because of
the extra costs of running the scheme. If this program
too is a debacle, the price hike could be greater.
It stands to reason. Beverage suppliers are to pay for
the refunds as well as the scheme’s administration.
If the rollout of the scheme is cumbersome,
administrative costs go up and so does the price of
drinks.
Make no mistake, we wholeheartedly agree
reducing litter and protecting our wonderful natural
environment is a commendable cause, but question
why it has always got to be primarily at the expense of
Queensland Hotels and their respective customers?
The next question that begs to be answered is
whether our hotels’ customers can afford a substantial
price hike and what impact that will have on our
industry.
QHA REVIEW | 14

PUT YOUR
DINERS IN
INTENSIVE
CARE.
Or rather, we mean... Don’t sit your customers at a table that hasn’t
been given the PLUS DRY CLEANERS intensive care treatment.
1800 PICKUP WWW.PLUSDRYCLEANERS.COM.AU

LATEST & GREATEST
1.
‘TIS THE SEASON TO BE JOLLY
QHA REVIEW | 16
Publicans are known to enjoy the odd drink so with
the yule tide upon us, we thought we would celebrate
some festive gifts that will make you merry along with
a grand old pub that has really got into the spirit of
things. You can perhaps even hum “the twelve days of
christmas” tune as you read this.
1. What a craic Temple Bar in Dublin celebrates
Christmas like only the Irish can.
2. Holly baubles! These beauties are filled with ONE
British Isles blended whisky. And if you prefer white
spirits there’s ones of the gin or vodka variety from
The Lakes Distillery.
3. Show you care. Don’t send flowers, send
Manflowers www.manflowerco.com.au
4. Be prepared to dust off you best dance moves and
bust a rhyme. Fun is brewing with this beautifully
crafted board game.
5. Check out these great cans! Yeah, we know we
looked at these last edition but couldn’t help but
include these cool ones. In-laws visiting around
Christmas could be considered to be invading with
‘hostile intent’ so we thought this fitting. Gift them
these at Christmas and see their faces light up.
6. Fake Christmas trees are so last year. This is a
real one! Believe it or not people are now crafting
Christmas Wine Trees.
7. And if you are more into beer than wine, this 23-
foot Christmas keg tree is a cracker. Bejewelled
with lights and decorations, it took 600 employees
of The Genesee Brewing Co. in Rochester, New
York, two weeks to construct the ‘tree’ out of 300
steel beer kegs.

LATEST & GREATEST
2.
3.
4.
5.
6.
7.
QHA REVIEW | 17

LATEST & GREATEST
8.
9.
QHA REVIEW | 18
8. An advent calendar with a difference. Each day you
get to pop open one of 24 hand-picked craft beers
from leading Australian and International breweries.
www.beercartel.com.au
“LAST YEAR WE HAD A DREAM... IN THAT
DREAM, HOUSES WERE FILLED WITH CHRISTMAS
CHEER IN LIQUID FORM.”
9. And this from Carwyn Cellars - a Gin Advent
Calendar. The spirit of their invention was quite
humorous, as follows: “Last year we had a
dream... “
“In that dream, houses were filled with Christmas
cheer in liquid form. Herbaceous, aromatic,
junipery goodness glistened in itty bitty bottles as
they were plucked from a very special, grownups
only advent calendar. We made this dream a
reality and shared our vision with a very lucky few
during Christmas 2016—and now it’s a recurring
dream. This year we are offering the second
ever booze filled advent calendars showcasing
exclusively Aussie gin producers. Despite your end
of year workload, your bored holidaying kids and
surprise in-law visits, these creations—aptly titled
December Survival Kits—will keep you merry all
the way up to the big day itself: Christmas. Each
kit contains 24 x 30ml nips of holiday cheer, and in
typical Carwyn style only the best of the best have
been included. So make this dream a reality, do
yourself a flavour and pre-order yours today!”

LATEST & GREATEST
11.
10.
12.
10. Celebrating Christmas or the life of a pirate we
are not too sure but it is certainly one cool festive
growler to store your treasured craft beer.
www.goosecreekgrowlers.com
11. Maybe it is a fun Christmas themed flask you are
after. These at www.zazzle.com.au
12. The beach is one of our favourite destinations
come this time of year and so we thought it
fitting to leave the final great gift suggestion this
festive season to the crew at Smorgasboarder
Surf Magazine. Their “Smorgasbox” includes a
12-month subscription to their free surf magazine,
a 2018 wall calendar, “Art of the Draught”
t-shirt, sticker pack and four sensational tasting
Smorgasbrew IPA craft beers done in
collaboration with Sunshine Brewing.
www.smorgasboarder.com.au
QHA REVIEW | 19
SMORGASBOARDER
Smorgasbrew
AS Colour Staple Tee White
Back
free

QHA REVIEW | 20

FEATURE
ASSUME THE MANTLE
THE PIG ’N’ WHISTLE REDBANK PLAINS
IS FAST BECOMING A LEADING LIGHT
Anyone who has travelled through England will
appreciate the warm welcome that accompanies an
old English pub, from the dark brooding interiors to the
Sunday roast with a Yorkshire pudding.
That sense of feeling comfortable and at ease is by
no means a fortuitous occurrence, because dating
back to the start of the public houses in England, the
local pub was traditionally a house that was opened
to the public serving home-brewed ale and lager. And
it was meant to be a place much like a neighbour’s
living room where you could have a meal, a drink and
a laugh. Throughout the centuries since the start of
these “public houses”, the appeal of a local pub
has not waned and it is very much steeped in
English culture.
It is a culture that has grown transnationally all the
way to Australia, where many of our residents have
ancestors hailing from the UK, so it makes sense
that we as Australians have embraced the rise of the
English pubs on our home soil. For Godfrey and Jenny
Mantle, owners and directors of the Mantle Group,
there was a void in the hospitality market catering for
the influx of British tourists and/or immigrants looking
to settle in Australia prior to 1999.
“Mantle Group set out to fill this void, opening its first
(English-inspired) Pig ‘N’ Whistle venue in Indooroopilly
in 1999. Although there were plenty of Irish pubs
around, none offered the complete British experience
– food, interiors, sport and more,” said Mantle Group’s
CEO Arj Rupesinghe.
“Inspiration was drawn from (the owners’) extensive
travel throughout London and the UK and from
several century-old pubs that still stand in and around
London,” he said.
QHA REVIEW | 21

FEATURE
IN ENGLAND, THE LOCAL PUB WAS TRADITIONALLY
A HOUSE THAT WAS OPENED TO THE PUBLIC
SERVING HOME-BREWED ALE AND LAGER...MUCH
LIKE A NEIGHBOUR’S LIVING ROOM WHERE YOU
COULD HAVE A MEAL, A DRINK AND A LAUGH.
The Indooroopilly Pig ‘N’ Whistle venue was just one
of the several successful venues for the Mantle Group
who had already established themselves in Brisbane’s
inner city with Jimmy’s on the Mall and Milano.
But what they found with their Pig ‘N’ Whistle pub and
restaurant, was that it offered patrons a one-stop shop
for their dining experience.
“It was widely received because it truly is a one-stopshop.
It has a huge menu, with everything from steaks
to salads and grazing plates to desserts. The quality of
each and every meal is outstanding, which has been
made possible largely due to the company’s central
kitchen which is located in East Brisbane. The central
kitchen allows consistency and top quality control,
meaning each dish served at a Pig ‘N’ Whistle venue
is guaranteed to be just as good as the last,” Pig ‘N’
Whistle Redbank Plains venue manager,
Brett Gorman said.
QHA REVIEW | 22

QHA REVIEW | 23

FEATURE
QHA REVIEW | 24
“Customers know they can visit any of the seven
Pig ‘N’ Whistle venues and receive a meal that is of
the highest standard. Couple this with comfortable
seating, plenty of greenery and bespoke British
interiors and customers love visiting for a memorable
experience,” Brett said.
The latest and greatest Pig ‘N’ Whistle opened in
Redbank Plains in May this year and is the seventh
of its franchise for the Mantle Group and also offers
more than its counterparts. As the largest premises,
it covers 1330sq m, and offers an expansive outdoor
dining area, bar and restaurant as well as the first
gaming room for the franchise. Redbank Plains is also
the first Pig ‘N’ Whistle outside of Brisbane.
“We identified a different demographic in Redbank
Plains to that of the venues located within close
proximity to the city. While the city venues cater largely
to those looking for an after-work drink, quick bite or a
place to watch their favourite team play, Pig ‘N’ Whistle
Redbank Plains was built on a large scale to attract
families and larger groups,” Arj said.
“The size of the venue also allowed us to build an
additional section dedicated to the Radar Hill Smoker
plus a larger kitchen which holds the only coal pit
amongst the seven Pig ’N’ Whistle venues. Steaks and
burgers are cooked on the coal-pit whilst the smoker
is fired up every Friday and Saturday night offering
different specials, and a different way to enjoy dinner!”
Arj added.
The larger scale venue has enabled both a bar and
restaurant to be built, offering two entirely different
dining experiences while also enabling flexibility with
the kitchen’s creative flair.
“The bar is extravagant and houses 15 beers on tap
plus a huge number of spirits, wines, cocktails and
non-alcoholic beverages. Acquiring such a large space
meant the group’s first gaming lounge could be built.
“It has allowed greater flexibility with regards to what
our Executive Chef and Head Chef could offer to the
public. It has also offered a point of difference between
Pig ‘N’ Whistle Redbank Plains and its competitors
– not only can customers come to enjoy a cut of
premium steak, they can have it chargrilled on our coal
pit giving it a unique, smoky flavour that simply cannot
be replicated on a normal cooktop,” Arj said.

THE BAR IS EXTRAVAGANT AND HOUSES 15 BEERS ON TAP PLUS A HUGE NUMBER OF SPIRITS, WINES,
COCKTAILS AND NON-ALCOHOLIC BEVERAGES.
QHA REVIEW | 25

FEATURE
QHA REVIEW | 26
“AESTHETICALLY, THE SIZE IS VERY IMPRESSIVE,
WITHIN TOWN SQUARE SHOPPING CENTRE, PIG
‘N’ WHISTLE REDBANK PLAINS IS VIRTUALLY
UNMISSABLE. AS MANTLE GROUP’S FIRST PIG ‘N’
WHISTLE OUTSIDE OF BRISBANE CITY, IT WAS ONLY
FAIR THAT IT WAS EXTRAORDINARY!”
“Aesthetically, the size is very impressive, within Town
Square Shopping Centre, Pig ‘N’ Whistle Redbank
Plains is virtually unmissable. As Mantle Group’s first
Pig ‘N’ Whistle outside of Brisbane City, it was only fair
that it was extraordinary!” he added.
As well as the gaming room for entertainment, the Pig
’N’ Whistle Redbank Plains also offers live music and/
or live sport every night of the week. Having identified
a demographic that loved spending time with their
family as large groups, Redbank Plains offers kids
entertainment on Friday nights, a kids menu, and
frequent kids menu promotions.
Brett said while the Pig ‘N’ Whistle is predominantly
a pub, it’s also a place where families can gather,
couples can wine and dine, and large groups of friends
can meet.
“There is something for everyone which is not a quality
that many pubs can offer, the reliability that Pig ‘N’
Whistle offers is also quite unique. With such a strong
reputation throughout Brisbane, Pig ‘N’ Whistle has
come to be known as a reliable place to eat and drink
with its large menu and vast array of craft beer, local and
international wines and of course, great atmosphere.”
Pig ‘N’ Whistle Redbank Plains is hosting a Christmas
Day buffet lunch which will be an all-you-can-eat
smorgasbord including fresh seafood, whole turkeys
and of course traditional English fare like Yorkshire
puddings and English potatoes. Bookings can
be made for Christmas by calling the venue on
07 3062 2516.

SUPERANNUATION with Brendan O’Farrell
SOME CHRISTMAS CHEER
FOR OUR SUPER MEMBERS
I’ve got some fantastic news to kick off the Christmas
season this year. Firstly, I hope you haven’t started
your Christmas shopping yet. Because Intrust Super
has recently launched a new rewards program, giving
members access to over 4,500 discounts and special
offers over a range of categories. Visit intrust.com.
au/rewards to find out more about the program and
to find out how to access these wonderful offers.
Secondly, our already competitive insurance offer just
got even more competitive!
You may remember that Intrust Super’s income
protection premiums fell by 12%* on 1 October. I’m
happy to announce that our life and disability insurance
premiums are being reduced as well – by 7% in
January!
As I’ve talked about many times, access to insurance
in super is so important. Automatic insurance can
protect working Australians who may not otherwise be
insured. And life and disability insurance can help not
just your employees, but also their family members if
the worst should happen. None of us expect to lose
our ability to earn an income. But having adequate
protection in place can really help families in such
situations.
Intrust Super has always worked hard to provide the
best insurance for our members, while also protecting
their retirement savings. In fact, earlier this month,
Money magazine named Intrust Super “Best Value
Insurance in Superannuation” for 2018. That’s the sixth
year in a row that we have held the title!
Intrust Super’s recent premium reductions will be a
great news story to tell new staff. I have no doubt your
business will have quite a few of those, ready for a
busy Christmas and New Year.
If you need any assistance setting up super for your
extra staff, please remember to give your Intrust Super
representative a call. Our clearing house creates
member numbers and reactivates seasonal staff
accounts instantly, making the work so much easier for
you. But, as I said, if you do need any extra help, don’t
hesitate to contact us. Our goal has always been to
make your life easier.
In the meantime, have a wonderful Christmas and a
prosperous New Year. I hope the season is busy and
profitable for you all. Here’s to working together to
make 2018 an exciting and successful year!
*This premium is for the member default 21 day waiting period.
All product features are in regards to the Core Super | MySuper
product unless otherwise stated.
The information contained in this document is of a general nature only,
and does not take into account your individual situation, objectives
and needs. You should consider the appropriateness of the general
information having regard to your own situation before making any
investment decision. A Product Disclosure Statement is available at
www.intrust.com.au or call us on 132 467 for a copy.
The Clearing House functionality within EmployerAccesss is provided
by the Superannuation Clearing House (SCH) as an Authorised
Representative of Pacific Custodians (ABN 66 009 682 866 AFSL
295142). Both the SCH and our administration provider, Australian
Administration Services (AAS) (ABN 62 003 429 114), are part of the
Link Group of companies and therefore separate to IS Industry Fund
Pty Ltd, the Trustee of Intrust Super. The Trustee is not responsible
for the products or services, views or actions of these organisations.
Employers should use their own judgment before taking up any
product or service offered by a third party.
Issued by IS Industry Fund Pty Ltd | MySuper Unique Identifier:
65704511371601 | ABN: 45 010 814 623 | AFSL No: 238051 | RSE
Licence No: L0001298 | Intrust Super ABN 65 704 511 371 | SPIN/
USI: HPP0100AU | RSE Registration No: R1004397
QHA REVIEW | 28

RM00230AA
RM00230AA

LEGAL MATTERS with Curt Schatz
YOU ARE WHAT YOU EAT!
As we all get ready for the Christmas period and some
of the peak trading periods for pubs and hotels around
the state, I thought it would be timely to remind you
all of some of the key obligations for licensees in the
service of food.
Queensland Health, rather than the OLGR, is
responsible for food safety across all food businesses
in Queensland, including pubs, restaurants, food
retailers and a number of other business, and works in
conjunction with the local councils in administering the
relevant food legislation.
AUDITS AND STAR RATING
Local councils will assess and audit all food safety
risks associated with food businesses from time to
time, and provide a food safety star rating for the
venue on completion of the audit. These ratings can
range from zero stars to five stars, and businesses that
achieve a rating of three stars or above, demonstrating
good levels of food safety, may display their safety
rating onsite or online.
Having your venue recognised for strong food safety
practices also provides a number of benefits to the
business, as those businesses which achieve the three
star benchmark will also be provided with promotional
material that can be displayed in-store.
For businesses achieving a four- or five-star rating,
licensees can opt to complete a “self audit” once a
year, rather than an audit by a council representative,
and will also receive a discount on the annual food
licence renewal fee.
REVIEWS AND RE-ASSESSMENTS
If you’re unhappy with your star rating following a
council audit, you can make a formal application to the
council for an audit review. This must be done within
five days of the audit, and in addition to providing
supporting documentation for the review, you must
pay a fee of $307.55. Alternatively, if you have made
improvements to your food safety management
practices since the audit, you can request a reassessment
audit for a fee, which depends on the size
of the premises. For venues receiving a three-star
rating or above, these re-assessment applications
can be made following the period of six months after
the audit, and for venues receiving a two-star rating
or below, a re-assessment application can be made
following a period of three months after the audit.
If you would like to discuss these issues and the
structure of your business further, please do not
hesitate to contact me at Mullins Lawyers
on 07 3224 0230.
TOP TIPS FOR LICENSEES
The Brisbane City Council has published a guide to
improve compliance for licensees.
QHA REVIEW | 30

OLGR with Michael Sarquis
OFFICE OF LIQUOR AND GAMING
REGULATION UPDATE
QHA REVIEW | 32
There has been considerable movement and reform
in Queensland this year to promote responsible
drinking practices and ensure a safer nightlife
environment. I would like to thank you for your efforts
and cooperation during the implementation of the
Queensland Government’s liquor reforms.
I would also like to wish you all a safe Christmas and
New Year period, during what promises to be a busy
time.
CHECK FOR FAKE IDS DURING FESTIVE SEASON
The fast approaching festive season is a time to
celebrate and an opportunity for some young people
to attempt to drink before they are legally allowed.
So, please be on the lookout for fake ID offered by
young people as proof of age.
Acceptable evidence of age (ID) includes:
• Australian driver licence or learner permit
• passport (from any country)
• adult proof of age card
• a recognised proof of age card (e.g. Keypass
identity card)
• foreign driver licence.
To refresh your checking ID and RSA knowledge go to:
www.business.qld.gov.au/liquor-gaming
TOP 5 FESTIVE SEASON SAFETY TIPS
More people are out and about during Christmas
and New Year’s Eve. During this busy time, be aware
of your obligations to provide a safe environment
for patrons and staff, both in and around your hotel.
Ensure your staff are practising the responsible service
of alcohol at all times. Here’s some key tips:
1. Crowd control: Don’t allow areas to become
congested and manage patron numbers and queues.
Employ the right ratio of security to patrons. Deal with
any incidents quickly and record them in an incident
register (if required).
2. Drinking water: Most licensees are required to
make free drinking water available to patrons. Even
where not mandatory, it is good practice.
3. Noise: More patrons can create more noise, which
may disturb your neighbours. Keep noise levels down
by discouraging people from lingering outside your
venue. For example, have strategies in place to ensure
patrons are transported away from your licensed
premises when they leave.
4. Patron behaviour: Look for disorderly and
intoxicated patrons. Remember, it’s illegal to serve
alcohol to, or allow alcohol to be consumed by, an
unduly intoxicated or disorderly person.
5. Refusal of service: You have the right to refuse
service or entry if:
• a patron is unduly intoxicated or disorderly
• the safety of the patron or others is in jeopardy
• you consider the refusal of service warranted.
You also have the right to ask a person to leave a
licensed premises if the person is unduly intoxicated,
disorderly or creating a disturbance.
For more information, go to “Patron and staff safety
on licensed premises” at www.business.qld.gov.au/
liquor-gaming.

Michael Sarquis OLGR
ALCOHOL ADVERTISING AND PROMOTIONS
If you’re planning to conduct liquor promotions over
the festive season, please remember that you’re
required by law to encourage responsible drinking and
minimise harm.
When conducting compliance investigations at your
venue, OLGR officers check whether your practices
and promotions are acceptable. This will include
checking your management plans that document
harm minimisation measures (where required) for your
practices and promotions. They will also ensure that
these measures are actually in place.
These management plans are of no use gathering
dust on a shelf, so ensure your managers and staff
are properly briefed and aware of their responsibilities
when the practices and promotions are being
conducted.
I recommend you read in full “Guideline 60 –
Unacceptable liquor practices and promotions in
licensed venues” at www.business.qld.gov.au/liquorgaming.
EXTENDED TRADING HOURS APPLICATIONS FOR
AUSTRALIA DAY
The Commissioner has deemed Australia Day a
“special occasion”.
If you’re planning to apply for extended trading on
this public holiday, get your application in soon.
Remember, you may only apply for one extended
hours permit a month so if you have already used a
permit for New Year’s eve/day, you are not entitled to
another in January.
Applications for a one-off extended trading hours
permit on Australia Day must be received at least 21
days before the event. Any Australia Day application
received after 5 January 2018 is unlikely to be
considered by the Commissioner if the application
does not have police endorsement or agreement on
permit conditions.
You can apply now to extend your trading hours for
Australia Day through the OLGR Client Portal.
For more information, read “Permanent (ongoing)
and temporary (one-off) extended trading hours” at
www.business.qld.gov.au/liquor-gaming.
APPLICATIONS FOR A ONE-OFF EXTENDED TRADING
HOURS PERMIT ON AUSTRALIA DAY MUST BE
RECEIVED AT LEAST 21 DAYS BEFORE THE EVENT
EXCLUDED PERSONS REPORT OPENS 1 JANUARY 2018
From 1 January 2018, you will be able to report your
gaming exclusions data online for the period 1 July
to 31 December 2017: https://www.surveymonkey.
com/r/exclusions.
You will no longer need to fax or mail forms to the
Office of Regulatory Policy.
For assistance, please phone 3033 0015 or email
gamingstatistics@justice.qld.gov.au.
Your exclusions report is due by 22 January 2018.
UPDATING YOUR CONTACT DETAILS IS EASY WITH THE OLGR
CLIENT PORTAL
You can easily keep your contact details up-to-date by
logging in to the OLGR Client Portal.
To use the portal, you must register using your access
key. This 8-letter key is provided to all licensees in their
annual licence fee summary or approval letter.
Internet and email access is a minimum standard
requirement for gaming licensees. It is also highly
recommended for liquor licensees.
By ensuring your contact details are kept up-to-date
you won’t miss important emails from OLGR about
changes to legislation and updates about complying
with these laws.
Log in to the OLGR Client Portal at www.business.qld.
gov.au/liquor-gaming.
QHA REVIEW | 33

PROFILE
GET VALUE FROM YOUR ONLINE FEEDBACK
QHA REVIEW | 34
WITH PEOPLE INCREASINGLY USING ONLINE
REVIEWS TO PROVIDE GOOD AND BAD FEEDBACK
ABOUT YOUR BUSINESS, IT’S HARD TO KNOW WHAT
TO DO WITH THIS WEIGHT OF INFORMATION AND
HOW TO RESPOND. NOW MCGRATHNICOL HAS THE
TECHNOLOGY TO ANALYSE THIS DATA FOR YOU.
McGrathNicol is an advisory firm that has worked
closely with customer-facing businesses in the
hospitality sector. We understand that online reviews
from customers have a critical impact on the
success of a business and can assist you in further
understanding your customers to extract value for your
business.
McGrathNicol uses technology to distil a vast volume
of reviews into a single source.
Forensic Partner, Graham Newton, explains how this is
achieved.
“The most efficient way to aggregate hundreds or
even thousands of reviews online is with an analytics
solution. We collect, transform and visualise the
data to provide insights based on the sentiment of
customers, their likes and dislikes. Our advanced
natural language processing tools extract key themes
from online reviews, identifying both the negative
and positive topics that emerge from the customer
feedback. We identify and extract key words of interest
by applying a unique algorithm designed to carve out
the words that represent the sentiment expressed by
their customers. We then represent these results in
an interactive online reporting platform that can allow
our clients to select and delve into potential issues
facing their businesses and truly understand what their
customers are experiencing.”
THE VALUE OF CUSTOMER SENTIMENT ANALYSIS
Graham says this type of analysis is a powerful tool
for management to understand its customers and
that understanding customer insights is critical for
businesses in the hospitality sector, particularly where:
• the reputation of the business is to be protected;
• online reviews across multiple platforms
(TripAdvisor, Facebook and other websites) may
highlight positive and negative topics and key
themes, including the names of any competitors;
• a comparison to its competitors can inform the
business about its market position;
• negative issues may be quickly identified and
promptly rectified;
• tracking the fluctuations of sentiment over time can
show aspects of a business that are affected by
seasonality; and
• real time monitoring of social media feeds is fast
becoming a lead indicator of financial performance.
“We are driven to improve clients’ outcomes by
collecting, transforming and visualising large volumes
of unstructured data (social media, text messages
and emails) to provide instant insights based on the
sentiment of customers, their likes and dislikes”.

PROFILE
OTHER KEY SERVICES
McGrathNicol can also provide your business with the
following key services:
Advisory
• Assisting businesses to perform better - providing
practical, hands-on assistance, identifying
underperformance, presenting recommendations
and considering the best strategic options for the
business.
Transactions
• Assisting businesses with opportunities –
completing a deal on the best possible terms,
identifying bad deals, providing due diligence
knowledge and practical experience.
Restructuring
• Assisting businesses through difficulties – providing
solutions to restore stability and value, identifying
causes of underperformance, formulating practical
solutions and working with management to ensure
effective communication to stakeholders.
For further informtaion
Contact McGrathNicol on 07 3333 9800 or
visit www.mcgrathnicol.com
THE MOST EFFICIENT WAY TO AGGREGATE
HUNDREDS OR EVEN THOUSANDS OF REVIEWS
ONLINE IS WITH AN ANALYTICS SOLUTION. WE
COLLECT, TRANSFORM AND VISUALISE THE DATA TO
PROVIDE INSIGHTS BASED ON THE SENTIMENT OF
CUSTOMERS, THEIR LIKES AND DISLIKES.
QHA REVIEW | 35

INSIGHTS
IN THE SADDLE
QHA REVIEW | 36
No bar in the world could have “rodeo” in its moniker
and not serve great steaks. But to say the Isa Hotel’s
ever popular Rodeo Bar & Grill is no different would be
an understatement. Having sold 26,805 steaks in the
past year on top of winning Best Steak of Mt Isa two
years running seems no mean feat when you’re one of
a herd of steak houses in a rodeo town.
Since acquiring the Isa Hotel in 2002, the Hakfoort
Group’s commitment to sourcing produce locally has
allowed the Rodeo Bar & Grill to develop a reputation
for steaks that sizzle off the grill searing with flavour
every time. That’s because you can’t put a price on
quality according to CEO Albert Hakfoort.
“As a family-owned Australian company we
understand the importance of sourcing produce locally
and do so wherever possible,” he says. “The fresher
the produce the more flavour it will provide.”
Among the Rodeo Bar & Grill’s steak list is its flagship
dish, an eye fillet lavishly described on the menu as
“both lean and tender … carefully chosen for breeding
quality, food regime, fat and meat colour” – elements
that combine to give the “ultimate steak experience”.
A thick-cut sirloin and 250g porterhouse are also cuts
frequently ordered onto the grill.
But for a venue that won Best Casual Dining at the
QHA 2017 Awards for Excellence there must’ve been
more to catch the judge’s eye than an impressive beef
offering. A casual dining restaurant is one that serves
moderately-priced food in a casual atmosphere. With
this in mind, the Rodeo Bar & Grill offers a variety
of reasonably priced meals with generous servings.
Interestingly, most of the menu is comprised of
alternatives to steak. Freshly sourced ingredients
are also sourced for burgers, pizzas, salads and
offerings to cater for intolerances and other dietary
requirements. The winning formula is that it’s all got to
meet demand, taste great and look good.

“THE DÉCOR INSIDE THE RESTAURANT SAYS
WELCOME TO THE HOME OF RODEO,” ALBERT
SAYS. “THE DINING ROOM IS DECORATED WITH
COWBOY ACCENTS, VINTAGE PHOTOS OF WESTERN
LANDSCAPES, LEATHER BOOTHS AND EXPOSED
ROCK BAR, GIVING IT ALL A UNIQUELY AUTHENTIC
SALOON FEEL.”
“Great food is eaten with the eyes before the mouth,
which is why presentation is so important,” Albert
says. “The customers definitely appreciate our chefs
going the extra mile which is evident through positive
feedback we are constantly receiving on Facebook,
Trip Advisor and Google.”
QHA REVIEW | 37

INSIGHTS
QHA REVIEW | 38
The online feedback doesn’t just pour praise on the
food. Congratulatory customers are awed by the
thematic surrounds and service.
A recent renovation of the venue has embraced its
roots in the Rodeo Capital city of Australia with a
palette of warm earthy tones and décor that mimics
the moments of the country’s outback heritage, as
seen in the new multi-layered textured surfaces. While
anchoring the area is the dramatic feature of the main
bar with its rough rodeo themed appearance.
“The décor inside the restaurant says welcome to
the home of rodeo,” Albert says. “The dining room is
decorated with cowboy accents, vintage photos of
Western landscapes, leather booths and exposed rock
bar, giving it all a uniquely authentic saloon feel.”
The venue’s attention to staff presentation promotes
the idea that confidence and positivity is infectious.
“Posture is taught at the Rodeo Bar & Grill as we
believe the way a staff member holds themselves
gives the customer an indication of how much pride
they have in their job. A smooth confident walk with
a genuine smile results in a calmer and more trusting
customer.”
That said, Hakfoort Group’s “secret” to keeping the
success of a casual dining operation firmly in the
saddle is pretty simple.
“It’s all about finding the sweet spot between great
food and creating an environment that really engages
diners,” Albert says.

INSIGHTS
SHAKEN, STIRRED AND SERVED WITH
A SLICE OF HEAVEN
Thirty storeys above the CBD, Brisbane’s highest
rooftop bar, Sazerac, is a celebration of the art and
science of mixology. Although cocktails rule this lofty
roost, there’s plenty here to keep the most discerning
palates placated with an extensive range of wine, craft
beer and enticing eats – the mainstay of every awardwinning
bar.
Having been bestowed the honour of Best Boutique
Bar at the QHA 2017 Awards for Excellence, Sazerac
has attracted an adoring following since opening in
2016 atop the Four Points by Sheraton Brisbane Hotel
in Mary Street. The bar offers “considered, curated
and crafted concoctions” in a tribute to the 180-year
evolution of the cocktail from the original New Orleans
Sazerac French brandy toddies (mixed in
a jigger known then as a “coquetier”) to the
colourful array of bespoke mixtures that make
up a modern menu.
Just as at home at Sazerac is a fantastic food offering
(complete with a bar menu and heavier fare). The art
of pairing drinks with food is almost as ancient as the
craft of drinking itself. Sazerac has now introduced
a unique concept, Cocktail Degustation which is a
journey of three courses in cocktails designed to
tantalise the taste buds with exotic flavours while still
leaving one hand free to clutch the all-important food
menu to accompany your drinks.
QHA REVIEW | 39

INSIGHTS
BEST BOUTIQUE BAR AT THE QHA 2017
AWARDS FOR EXCELLENCE, SAZERAC
HAS ATTRACTED AN ADORING
FOLLOWING SINCE OPENING IN 2016.
QHA REVIEW | 40

INSIGHTS
The bar’s weekly events calendar offers intriguing ways to enjoy
Sazerac’s fare. Monday night is Industry Night. Just show your hotel,
airline or travel agency ID and get 20% off your entire bill. Also on
Monday nights confident punters can be dealt some hands of Deep
Stack Poker with $110 buy-in for a stake of a $1,000 minimum prize
pool. Then, as the week enters its downward slide, “Wine” Down
Wednesday night offers patrons a selection of three premium whites,
three premium reds and a sparkling wine for only $10 per glass.
On Friday nights patrons can relax in to the weekend with a beer, a
wine or a cocktail and complimentary pass-round canapés between
5pm and 6pm. On weekends you can enjoy a Sky High Tea with a
selection of sandwiches, hot canapés and desserts from $39.00 per
person.
Delectable pretty much sums up the Sazerac experience.
QHA REVIEW | 41

EMPLOYMENT RELATIONS with Sarah Tilby
MEDICAL CERTIFICATES AND PERSONAL /
CARER’S LEAVE EVIDENCE -
SOME COMMON QUESTIONS ANSWERED
QHA REVIEW | 42
The Employment Relations Department often receives
enquiries from employers regarding whether they should
accept a medical certificate for personal / carer’s leave
(commonly known as “sick leave”) from an employee,
where the content of the certificate raises questions
for the employer. This article explores some common
questions asked by employers who are trying to provide
their employees with their workplace right to legitimate sick
leave, whilst also minimising any damage to their business
caused by employees taking illegitimate sick leave.
ARE EMPLOYERS REQUIRED TO ACCEPT
‘BACKDATED’ OR RETROSPECTIVE MEDICAL
CERTIFICATES?
The Australian Medical Association (AMA) Guidelines on
Medical Certificates - 2011 (revised in 2016) provide some
clarification on what an employer could expect in relation
to the content of a medical certificate issued by a doctor.
These guidelines note that a certificate must always “be
dated on the day on which they were written” – but further
elaborates that in certain circumstances, a doctor after
giving “careful consideration to the circumstances” may
produce a medical certificate which certifies a patient was
ill / injured prior to the date of the examination (in other
words, a retrospective medical certificate).
In relation to the evidence requirements for personal /
carer’s leave in the Fair Work Act 2009 (Cth), section 107
of the Act states that an employee who has given their
employer notice of the taking of personal / carer’s leave
must, if required by the employer, provide evidence that
would satisfy a reasonable person that the leave is taken
for a reason which is provided for in the personal / carer’s
leave provisions in the Act.
Section 107 does not specifically define what type of
evidence would satisfy a “reasonable person”, however
medical certificates or statutory declarations are commonly
accepted documents.
The Fair Work Commission (FWC) has cautioned against
an employer automatically rejecting retrospective medical
certificates in the decision of The Maritime Union of
Australia v DP World Sydney Limited [2014] FWC 2682,
with Commissioner Cambridge concluding that an
automatic or “blanket” rejection of a retrospective medical
certificate would be a breach of section 107 of the Act.
Are employers required to accept medical certificates
when obtained through an online / technology-based
consultation, rather than a face-to-face consultation?
There is a new trend of patients being able to access
medical certificates through an electronic consultation (i.e.
via skype video call) with a registered doctor, as opposed
to online certificates explicitly advertised as being fake.
Given this is an emerging trend, employers might wonder if
a medical certificate obtained from this type of consultation
should be considered as permissible evidence under the
Act for personal / carer’s leave.
The Medical Board of Australia has a code of practice
and guidelines which place obligations on doctors issuing
certificates, including medical certificates certifying illness
or injury. For example, the board has developed guidelines
on technology-based patient consultations (effective
since 2012) which expect that medical practitioners
follow several practices, such as making “a judgement
about the appropriateness of a technology-based patient
consultation, and in particular, whether a direct physical
examination is necessary”. (source: https://ama.com.
au/media/transcript-dr-tony-bartone-online-medicalcertificates)
In a radio interview in June 2017 on the topic of online
medical certificates, the Vice President of the AMA, Dr
Tony Bartone, stated that, “These mediums like the online
service open up to potentially a lesser degree of information
and observation being available and therefore putting at
risk a lot of the genuineness of each certificate”, but noted
also that medical certificates are an “important legitimate
legal document” and that he was not trying to suggest
that providers of online medical certificates are trying to
take advantage of workers wanting to take illegitimate sick
leave.
Given the ethical and legal obligations placed upon
doctors to issue medical certificates in good faith, generally
a tribunal or court will accept a medical evidence as
valid, unless compelling evidence indicating otherwise
is presented. For example, in the often cited decision of

Sarah Tilby EMPLOYMENT RELATIONS
Anderson v Crown Melbourne [2008] FMCA 152, Federal
Magistrate Burchardt (as he was then known) stated:
“I think that a medical certificate from a qualified medical
practitioner within the practitioner’s area of expertise is
prima facie to be accepted. It would only be in the most
unusual and exceptional circumstances that an employer
and/or by inference a Court would not accept the validity of
such a certificate”.
Taking adverse action against an employee for validly
exercising a workplace right to personal / carer’s leave
can expose an employer to a risk of a general protections
or discrimination claim – so when in doubt about an
employee’s personal / carer’s leave request despite their
provision of a medical certificate (i.e. if there is concern
about the legitimacy of a medical certificate obtained via an
online consultation) – seek advice first before taking
any action!
THERE IS A NEW TREND OF PATIENTS BEING ABLE
TO ACCESS MEDICAL CERTIFICATES THROUGH AN
ELECTRONIC CONSULTATION (i.e. VIA SKYPE VIDEO
CALL) WITH A REGISTERED DOCTOR
FURTHER INFORMATION
QHA members seeking more information or wishing
to discuss a specific employment relations matter are
encouraged to contact the Employment Relations
Department for a confidential discussion.
Non-QHA members can also obtain advice and assistance
for a nominal consultancy fee. Contact the Employment
Relations Department on telephone 07 3221 6999 or via
email er@qha.org.au.
QHA REVIEW | 43

INDUSTRY ENGAGEMENT with Damian Steele
THE FUTURE OF OUR INDUSTRY RELIES ON
A SKILLED WORKFORCE
QHA REVIEW | 44
Analysis of the hotel, hospitality and tourism industry
indicates that the sector is, and will continue to
be, impacted by a number of challenges and
opportunities. A range of factors will have a direct
impact on the composition and skills needs of our
workforce.
These factors include issues with the attraction and
retention of employees, particularly in regional and
remote locations; difficulties in finding employees with
the required skills; and Australia’s ageing population
and workforce.
Our industry is expecting employment growth overall
over the next three years. Of critical importance for
the future hotel and hospitality workforce will be skills
around technology and digital literacy, and basic
business skills such as financial, human resources and
management skills.
ATTRACTION AND RETENTION
Industry reports suggest difficulties attracting and
retaining staff. Short-term employees are costly to
hire, train, manage and administer, and are often
less conscious of the need to deliver the exceptional
customer service that is now required by consumers.
Attracting the right staff is a challenge because there is
a continuing perception that jobs in the industry don’t
offer long-term career prospects.
Historically, our industry has a very high proportion of
its workers employed on a casual basis. This can work
against the industry in terms of attracting staff. Career
paths are harder to come by, because businesses are
reluctant to invest in training for casual workers. Our
industry is working hard on building and promoting
visible career paths to encourage new entrants to the
industry and to retain existing workers.

Damian Steele
INDUSTRY ENGAGEMENT
OF CRITICAL IMPORTANCE FOR THE FUTURE HOTEL
AND HOSPITALITY WORKFORCE WILL BE SKILLS
AROUND TECHNOLOGY AND DIGITAL LITERACY,
AND BASIC BUSINESS SKILLS SUCH AS FINANCIAL,
HUMAN RESOURCES AND MANAGEMENT SKILLS.
In regional and remote areas the attraction and
retention of staff continues to be a challenge, and
perceived solutions, like the issuing of 457 visas to
engage overseas workers, are increasingly being
sought, despite the additional administration and cost
of such measures.
Data collected from business in the tourism sector
suggest there is an average employment vacancy rate
of 7% across the sector. This research suggests that
by 2020 approximately 123,000 new workers will be
required to service the tourism industry, with the skilled
labour shortage to rise to 30,000 workers. One major
finding by Deloitte is that businesses within the tourism
industry will need to develop workplace strategies
to improve staff retention by, for example, offering
their workers the right experience to overcome skills
shortages as well as demonstrating career pathways
for career development opportunities. Businesses will
also need to be open to alternative labour streams
such as mature, youth and overseas workers to fill
gaps in the workforce.
SHORTAGE OF SKILLED WORKERS
Related to attraction and retention issues is the
shortage of skilled workers. The inability to find
workers with the right skills was rated the highest
in terms of difficulties in recruiting staff. Further, the
reason most often reported for skills deficiencies was
a lack of experience across different occupations.
Chronic long-term shortages are identified in
occupations such as chefs, restaurant managers and
waiters. Additionally, skill shortages are commonly
identified when employees are promoted into
supervisory or management positions without the
necessary training to meet the demands of a role with
a higher level of respsonsibility.
BUSINESS SKILLS
There is an ongoing need for staff development and
training in basic business skills as industry reports
suggest. Financial skills such as basic accounts
and cost control, as well as human resources and
management skills, are required, particularly at a
middle-management level as employees move from
operational to supervisory and management roles.
Industry reports have also identified that many new
entrants do not have the requisite skills across all
facets of business ownership and management to
ensure the viability of the business.
Source acknowledgement:
SkillsIQ Tourism, Travel and Hospitality Industry
Reference Committee – Industry Skills Forecast.
The QHA is a member of the Tourism, Travel and
Hospitality Industry Reference Committee.
QHA REVIEW | 45

TRAINING AND SAFETY with Ross Tims
NEW INDUSTRIAL MANSLAUGHTER LAWS
The Queensland Parliament passed new legislation
on 12 October that introduced an offence of industrial
manslaughter, with a maximum penalty of 20 years
imprisonment for an individual, and a maximum fine
of $10 million for a corporate offender. This follows a
review undertaken after industrial accidents at Eagle
Farm Racecourse and Dreamworld last year, which
cost six people their lives.
Most of the 58 recommendations from the Best
Practice Review of Workplace Health and Safety
Queensland are being implemented via the Work
Health and Safety and Other Legislation Amendment
Bill, currently before the Parliament. The new offence
sends a clear message to duty holders (i.e. employers)
about the government’s expectations on safety in the
workplace and that companies, and senior officers
working for them, must do all that they can to ensure
the safety of workers at their workplaces. Their
intention is to raise safety standards and increase
proactive work health and safety management.
The new offence strengthens existing penalties
and offences. As the laws stood, there were three
categories of offences for not meeting work health
and safety duties. The focus of these offences is the
failure to meet the safety duty, rather than the actual
occurrence of a fatality or injury. Category 1 offences
were previously the most serious. They involve an
element of reckless conduct (i.e. where a person
knowingly takes a risk that puts another person in
danger). The maximum penalty for a Category 1
offence is five years’ imprisonment for individuals and
penalties of up to $3 million for corporations, $600,000
for officers, and $300,000 for workers.
Under the new offence, sentencing judges can
deal with the most serious examples of corporate
or individual culpability. A person can currently be
charged with manslaughter and prosecuted under the
Queensland Criminal Code for a workplace fatality.
“Manslaughter” is the unlawful killing of a person
without the intention of causing the death or grievous
bodily harm of the person.
Industrial manslaughter adds another dimension to
holding people or entities to account. The offence is
outcome focused and applies where a worker actually
dies (or is injured in the course of carrying out the work
and later dies of that injury).
To be found guilty under these circumstances, the
person or corporation’s conduct must cause the death
of the worker, and they must be negligent in causing
the death of the worker by their behaviour. This
legislation will extend corporate criminal responsibility
to cases where a corporation’s policies, work practices
or conduct fail to create a culture of compliance
consistent with its responsibilities and duties of care.
My advice to any business is to ensure that you have
or continue to maintain a robust workplace health and
safety system in place.
QHA REVIEW | 46

START 2018 ON
THE RIGHT FOOT
ENSURE YOU ARE UP TO DATE WITH THE LATEST AWARD CHANGES
Designed with busy hoteliers in mind, the QHA HR Manual helps you
organise every challenge of managing a team of staff.
The manual is regularly updated and includes comprehensive human
resources policies and helpful templates for everything from job
descriptions, appointment letters, discipline and termination
letters, policy and procedure templates, timesheets, employer and
employee forms and much, much more.
The recently revised edition
is available through the online
QHA Shop at www.qha.org.au
$365 for members.
$765 for non-members.

ACCOMMODATION
HERE COME THE BRIDES’ VOTES
QHA REVIEW | 48
The InterContinental Sanctuary Cove Resort has
solidified its reputation as the Gold Coast’s number
one wedding destination, recognised last week with a
landmark four accolades in the region’s Bride Choice
Awards.
The Gold Coast & Hinterland Bride Choice Awards
recognise wedding businesses that have excelled and
exceeded expectations of wedding couples and were
celebrated on 14 November 2017.
With InterContinental synonymous with weddings
excellence and originality, the iconic resort was
further recognised as “Number 1” in the categories
for Weddings Chapel – Location and Wedding Venue
Hotel 5 Star, with Weddings Executive David Carlo
taking home Number 1 Wedding Planner – Venue and,
to top it off, the Best of the Best accolade which was
secured with a record number of votes in the awards’
tenure.
The awards attracted a lot of support with over 1,290
brides and 737 businesses submitting their votes
across 36 categories.
The InterContinental Sanctuary Cove Resort’s General
Manager Matt Rippin said it was a great honour to see
his team and venue recognised by bridal clients.
“The last 12 months have seen a remarkable shift in
our vision for innovation and implementation – with
every bride, every story and every wedding treated
as uniquely as they are. We have secured a number
of partnerships which in turn have created one-of-akind
experiences, and it’s truly an honour to see David
and our team celebrated for their commitment to our
couples.”
Matt said highly-personalised touches and
unforgettable experiences were the fabric of
InterContinental weddings, with 2017 welcoming a
number of unique offerings. An exclusive partnership
with Australian artist Kerrie Hess saw the introduction
of Kerrie as the resort’s “Official Bridal Artist in
Residence”, offering brides the opportunity to
commission an original A1 portrait of the bridal gown.
Other touches included tailored food and beverage
packages designed by Head Chef Matt Hart to reflect
the tastes and preferences of InterContinental couples
and new styling of the resort’s picturesque
beach lagoon.

ACCOMMODATION
TECHNOLOGY TRANSFORMATION
QHA REVIEW | 50
The tourism, hospitality and hotel industry is in a
constant state of flux, under continuous pressure by
direct and indirect influences. Operators contend with
demanding, complex situations and clients – and these
clients are all searching for personalised, unique and
new experiences. They expect immediacy on their
terms, and they expect operators to be relevant and
anticipate their needs.
Enter technology - digital transformation is generating
efficiencies and improving customers’ experiences
with technologies, anticipating consumer intent and
achieving closer contextual connections.
Embracing technology too quickly often leads to
failure, particularly when you embrace technology
just for the sake of it so the key is to learn how to fail
smartly, not spectacularly.
So what technology is being embraced? Right now,
the travel and tourism industry is using machine
learning to forecast demand. Using the insights and
data generated, they can create campaigns that
contextually engage the audience from consideration
through to acquisition and then into retention. By
2018, it’s expected that half of all consumers will
interact with cognitive computing via the likes of voiceassisted
search and bots.
Ted Horner, E Horner & Associates Pty Limited
Australia, said in a recent article that big hotel brands
like Starwood are investing in new technology to
provide both better service and to enable them to
communicate more effectively with their SPG members
before, during and after their stay at one of their many
hotel brands globally. However, there is a nervousness
that technology is going to take away some of the
personal face-to-face contact that guests have grown
accustomed to as they arrive at the reception desk.
Technology however should be viewed as an
alternative method of check-in where guests such as
Millennials are given the choice of bypassing the front
desk – time will tell whether keyless entry is a fad or
becomes an accepted method to check into your
room, he said.
Regardless, to make all this work you are going to
need data and lots of it. Data and technology can
be used to create connections between a brand, its
products and a customer’s needs. With data you
can see if customers are just researching products,

Judy Hill
ACCOMMODATION UPDATE
“RIGHT NOW, THE TRAVEL AND TOURISM INDUSTRY
IS USING MACHINE LEARNING TO FORECAST
DEMAND. USING THE INSIGHTS AND DATA
GENERATED, THEY CAN CREATE CAMPAIGNS THAT
CONTEXTUALLY ENGAGE THE AUDIENCE FROM
CONSIDERATION THROUGH TO ACQUISITION AND
THEN INTO RETENTION.
or considering options, or are ready to buy. Data
defines the boundaries, while opening the door to
opportunities.
Take InterContinental Hotels Group (IHG) as an
example who used data and analysis to turn the
problem of comparison sites into an opportunity. They
knew they were losing around 20% of their direct
bookings to third-parties (comparison sites) and
discovered that customers were often paying up to
30% over the direct booking price through comparison
sites without knowing it.
IHG implemented a programmatic campaign
supported by content to target potential customers,
communicating a “direct booking price” option to
dispel the myth that third-party sites provide a better
deal. They used available technology to solve a
problem via data-lead insights – had they not done so,
they would have experienced a form of failure.
With rapid technological change comes the need to
quickly learn and improve – which is often achieved
by rapid failure. So that failures aren’t too painful or
expensive, you have to control them - it’s called testing
and learning.
By applying a 70/20/10 rule to your methodologies:
70% on the stuff that you know that works and
delivers results, 20% on the stuff with hypotheses
based on strong insights, and 10% on moon shots.
This approach creates opportunities to view things
from different angles and can continually revise,
enhance and improve your processes – which leads to
a better product, better service, better understanding
of your audience and a better result.
This partly depends on content and means you
need content that is accessible to virtual assistants.
Indeed it’s now a subset of your technical SEO and
performance content strategy. It’s all about making the
consumer-to-machine interactions personalised and
unique. It’s about using customer data to inform bot
processes and making them relevant.
At the time of writing this article Amazon is about to
arrive in Australia!! Even an organisation the size of
Amazon has failed when they attempted to”crack” the
travel industry. It teamed up with Expedia in 2001 -
that failed; it tried a partnership with Sidestep in 2006
- that failed; it tried to sell hotel rooms via Amazon
Local - that didn’t work out either; and then Amazon
Destinations came and went in 2015.
Despite these failures, Amazon continues to innovate.
Clearly, failure has not stopped them from trying and
it shouldn’t stop you either so embrace the brave new
world of technology in hotels.
QHA REVIEW | 51

COMPASS
EASY RIDE COOLANGATTA
QHA REVIEW | 52
There’s nothing like heading to the cooling wash of
Queensland’s south-east beaches for a respite from
the state’s searing summer mercury. And you can’t get
more south-east than Coolangatta. With its toes firmly
set in the sparkling granules of a string of spectacular
beaches just a breezy jaunt south of the Gold Coast
cloister, Cooly’s “Superbank” is still close enough to
the likes of Burleigh Heads to roll out some of the best
breaks in the world.
Even if surfing isn’t your divine calling, there’s still
plenty here to entice any visitor longing for a coastal
aspect. From Rainbow Bay to Kirra, the beaches are
multi-purpose, enticing families of tanners, swimmers
and boaties in addition to any amount of pros, barneys
and grommets out on their boards.
Named after the schooner Coolangatta which was
wrecked here in 1846, this laid-back beachside burb
has largely resisted the glitzy high-rise development
that has so altered the view north. That’s not to say
it’s fallen into a timeless malaise. A modest number
of multi-storeyed, ocean-view accommodation
operations and a host of bustling cafés, restaurants
and bars attest to a town looking forward – reflective
perhaps of its stone’s-throw proximity to Gold Coast
Airport and all the cashed-up curiosity trundling
seaward from the arrival terminal.
Coolangatta’s unflustered vibe makes it an ideal
home for festivals and visiting international music
acts in addition to a variety of market stalls along the
foreshore every second Sunday vending fresh local
produce, local arts, crafts and souvenirs. Its summery
day-time hum is punctuated every New Year’s Eve
by a wave of revellers who make use of the summer
time difference with NSW and wander across the road
from Tweed Heads to celebrate the countdown all over
again an hour later.
Which seems a good point to introduce Coolie’s three
QHA-member establishments.

COMPASS
QHA REVIEW | 53

COMPASS
COOLANGATTA HOTEL
Cnr Warner Street & Marine Parade
With its 600-head capacity Bandroom complete
with full stage, international standard sound system,
in-house sound engineer and 360 degree bar, the
Coolangatta Hotel is one serious live-act venue
specialising in wall-of-noise indie outfits that’ve
included Pennywise, Death By Stereo and Brisbane’s
own Dead Letter Circus.
The hotel’s oceanfront locale also makes it a popular
spot for diners and big-screen sports fans as late
afternoon shadows spread across the beach. It also
includes a bottleshop and various function spaces
that can cater for groups of 10 to 500 with no room
hire fee.
www.thecoolyhotel.com.au
The Coolie Hotel of
yesteryear.
QHA REVIEW | 54

COMPASS
COOLANGATTA SANDS HOTEL
Cnr Griffith & McLean Streets
Among Coolie’s urban hum, just a
gentle meander back from the beach,
“the Sands” Hotel offers familyfriendly
dining in a newly redeveloped
restaurant with a relaxed lounge bar
and live entertainment every weekend.
Upstairs, the Coolangatta Sands
Backpacker Hostel offers safe, modern
and affordable accommodation with
a range of facilities including fully
equipped kitchen, showers, TV lounge,
Wifi and three computers. Recently
renovated function space is offered
for events for 10 to 200 people with a
range of food and beverage packages
to choose from – perfect for birthday,
Christmas, engagement and hen’s
parties.
www.coolangattasandshotel.com.au
QHA REVIEW | 55

QHA REVIEW | 56
COMPASS

COMPASS
KIRRA BEACH HOTEL
Cnr Miles Street & Marine Parade, Kirra
Around the corner and set just a little back from Kirra’s
world-famous surf spot, this favourite with the locals
offers a public bar which is a fresh and comfortable
place to watch sport and catch up with mates. With
a broad range of beers, ciders and wines, Kirra also
has a reputation as the place that sporting stars past /
present like to visit.
Large screen TVs, TAB and KENO are available.
There’s a members draw on a Thursday nights and
meat raffles Thursday, Friday and Saturday. The
gaming room offers 40 of the best electronic
gaming machines.
The hotel’s Beach Break Restaurant and Bar offers a
menu with plenty of variety to please everyone along
with daily value meals. The menu is designed for the
family market. It’s price conscious while still serving
quality food. Plus there’s also a kid’s playroom so
parents can relax and enjoy the experience.
Kirra Cellars is considered to be one of the best
independent wine specialists on the coast. With a fine
KIRRA CELLARS IS CONSIDERED TO BE ONE OF
THE BEST INDEPENDENT WINE SPECIALISTS
ON THE COAST. WITH A FINE WINE ROOM THAT
BOASTS SOME OF THE WORLD’S BEST WINES AND
CHAMPAGNES.
wine room that boasts some of the world’s best wines
and champagnes.
Easy access parking is available at the back of the
hotel or patrons can opt for a courtesy bus available
Wednesday to Saturday.
With dedicated staff who are passionate and buy into
the culture of delivering exceptional customer service,
locals and visitors keep going back for more.
www.kirrabeachhotel.com.au
QHA REVIEW | 57

TOP DROP
MILK
STOUT
Brouhaha Brewery
DOUBLE
IPA
Brouhaha Brewery
FANCY PANTS
AMBER ALE
Mountain Goat
ISLAND SUNRISE
PALE ALE
Sunshine Brewery
QHA REVIEW | 58
Now that is what we call
a stout. Super smooth,
creamy and packed full of
flavour that lingers in the
mouth. Your tastebuds
will celebrate from the
moment it touches your
tongue. It pours beautifully
dark with a burnt caramel
coloured head. The
aroma has distinct roast
malt notes with hints of
smoke. A clean sweet
finish ensures this is an
easy drinker and a stout
for all seasons. One of
the nicest stouts we have
tried for a very long time.
So flavoursome without
being overbearing.
This is the Arnold
Schwarzenegger of the
IPA world – it’s on the
roids! It’s got increased
alcohol, increased hops
but it is ohh so beautiful
to drink. Indeed, far too
easy to drink! A pale malt
bill allows these huge
American hops to shine!
They have double dryhopped
this beast with
Amarillo, Chinook and
Centennial and then left
it for an extended period
of cold-conditioning to
balance it all out.
A very, very nice amber
ale. Lots of big malty
flavours with hops
overlaying it. Beautiful
aroma, a slightly sweet
taste with plentiful berry
tartness to accompany
the bitter finish of burnt
caramel. The flavour
develops with each
mouthful you take. You
will have one and think to
yourself, “that’s not bad”
before you have
another and possibly
another. Moreish.
Said to be inspired
by head brewer Craig
Dunsdon’s early morning
outings sitting astride his
surfboard off Mudjimba
watching the swell wrap
around Old Woman
Island, this is one ripper
of a beer. Is it as good
as a wave at one of
the Sunshine Coast’s
favourite breaks? In all
honesty, it comes very
close. It packs plenty of
flavour with the kind of
bitterness you perhaps
would normally associate
with an IPA rather than
a Pale Ale.

TOP DROP
MUDJIMBA MID-ISH
AMERICAN PALE ALE
Sunshine Brewery
SINGLE
HOP
Moo Brew
INFINITY SOLERA CASK
SINGLE MALT WHISKY
Limeburners
CHOPIN CHRISTMAS
VODKA RED
Chopin Vodka
Lighter on alcohol than its
parent but no less flavour.
Indeed, the reduced
malt bill enhances the
hop aromas in the
beer, so there is a more
pronounced aroma of
tropical fruits, pineapple
and pine resin. At 3.9%
it is a little heavier than a
normal mid-strength beer
but we certainly weren’t
complaining and who likes
normal anyway?
A little bit of this and
a little bit of that. Moo
Brew’s Single Hop is quite
mild but pleasant to drink.
An aroma of citrus and
light tropical fruit gives
way to a light sweetness
and a medium hoppy
bitterness.
It is the festive season
so why not enjoy the
finest. And this will be
perfect to wash down
your Christmas pudding.
Light, sweet and spicey it
is matured for eight years,
solera-style, using 500L
puncheons previously
used in the production of
port wine. The resulting
single malt is all spice and
fruit with aromas of port
and vanilla on the nose,
barley, honey, raisins and
caramel on the palate and
finishes smooth.
If you prefer light spirits
then there’s no better
way to get into the
festive spirit than with
a Christmas edition of
Chopin’s fabulous vodka
complete with baubleshaped
bottle. Hard to
come by but incredible
to drink. Made in Poland,
Chopin is revered as
one of Europe’s mostrespected
brands. An
exceptionally smooth
spirit at home on its own
or in long drinks and
cocktails.
QHA REVIEW | 59

WINE with John Rozentals
A BRAVE EFFORT
IN PRODUCING
A PRESERVATIVE-
FREE WINE.
David Lowe … “The name came about simply
through the recurrence of the number 500.”
Back in the dim, dark days when I was studying wine
science — long ago enough for the institution to be
known as Riverina College of Advanced Education
rather than Charles Sturt University — it was virtually
blasphemous to talk about making preservative-free
wine.
Sulphur dioxide — both as anti-microbial agent and as
an anti-oxidant — was regarded as an essential additive
in good winemaking, though advances in technology
meant that it could be used in smaller doses than
previously.
Sure, there had been some attempts at making
preservative-free wines, but the assessment of these
beverages was far from flattering. You would have had
to be seriously allergic to sulphur dioxide to consider
consuming them.
Fast forward some 40 years — and a few bounds in
technology — and the notion of making wines without
sulphur dioxide is a definite possibility.
Mudgee winemaker David Lowe has had more
experience in this field than most have, and the Lowe
2017 PF500 Shiraz is his ninth vintage of preservativefree
wine.
It’s a courageous and praiseworthy effort — deep red
in colour and packed with juicy flavour and showing no
sign of the oxidative character that so often dogs such
attempts — and, as well as being preservative-free it’s
also unfiltered and unfined.
It’s about as natural as wine can get, and for good
measure it’s made from a biodynamic vineyard.
So, why the name PF500?
David explains: “The name came about simply through
the recurrence of the number 500. The vineyard sits at
an elevation of 500 metres, 500 is the name of the horn
clay preparation used in biodynamic wine growing, and
we’ve bottled a proportion of the wine in 500ml bottles.”
And why the latter choice?
“Preservative-free wines tend not to last overnight once
opened, so we’re experimenting with 500ml bottles.
It can be enjoyed in moderation with the wine in best
shape,” David said. Visit www.lowewine.com.au
TOP SHELF with John Rozentals
TIM ADAMS 2014
Cabernet Malbec
TYRRELLS 2016
Orange Sauvignon Blanc
LOWE 2017
PF500 Shiraz
QHA REVIEW | 60
Blending cabernet
sauvignon with malbec
has historically been a
Clare Valley specialty made
famous in the 1950s and
1960s by the Leasingham
Bin 56. It’s a lovely red, with
the fullness of the malbec
filling out the traditional
mid-palate “hole”.
Tyrrells winery is located on
Broke Road, in the Hunter
Valley, but it has long
used grapes from other
Australian areas as well.
This shows plenty of the
variety’s noted herbaceous
character and some good
palate weight.
A remarkably brave
and successful effort at
producing a preservativefree
red. It’s vibrant
and juicy and shows
absolutely not a skerrick
of the aldehydic oxidisedapple
character usually
seen in wines made
without sulphur dioxide.

Paul St John-Wood
PUBTALK
Celebrating Christmas at the Grand Central Hotel Brisbane
HERE’S CHEERS FOR THE FESTIVE SEASON
With another year drawing to a close you can’t help
but reflect on 2017 and the challenges it brought to the
hotel industry, not only from a regulatory perspective
but the economic climate in our state, particularly
regional areas. The resilience and adaptability of
Queensland hoteliers continue to astound me. I wish
you every success in your hotel during the festive
season and throughout 2018. I also hope you have a
safe and happy Christmas with family and friends.
CHRISTMAS EVE AND NEW YEAR’S EVE TRADING
A simple reminder for licensees that the sale and
supply of liquor on Christmas Eve (Sunday night) must
finish at 12 midnight regardless of your approved
extended trading hours. The half hour grace period
for consumption to 12:30am still applies. On New
Year’s Eve, all hotels are automatically approved to
trade to 2:00am, again the half hour grace period for
consumption will apply to 2:30am. Venues which have
permanent approved hours or a temporary extended
hours permit can operate through to their approved
hours post 2:00am.
2018 QHA MEMBERSHIP RENEWALS
It’s that time of year again when your Queensland
Hotels Association membership is due for renewal.
Again, you will receive your renewal invitation letters
and invoices emailed directly to the primary contact
for the venue or the relevant billing contact. With your
support in 2017, the QHA have represented members’
interests across a broad range of issues, and we look
forward to continuing a strong relationship with each of
you again in 2018.
Please don’t hesitate to contact me directly if you
require any assistance with the renewal process or if
you’d like any further information on your
QHA membership.
QHA SUNSHINE COAST PUBLICANS LUNCH
Thank you to the hoteliers and QHA partners who
attended the QHA Sunshine Coast Region Publicans
Lunch at the Sands Tavern Maroochydore in
November. The lunch was thoroughly enjoyable and a
timely networking session in the lead-up to Christmas.
All guests were treated to a showcase of freshly
shucked oysters from PFD Food Services. If you would
like to add fresh, quality seafood to your hotel menu
this Christmas contact PFD Food Services (07) 3906
9700. Thank you to Dan and Shelley at the Sands
Tavern for hosting the lunch.
WELCOME TO NEW MEMBERS
The QHA would like to welcome new members
Dalbeg Inn – Dalbeg and Retro’s Surfers Paradise
– Gold Coast. We wish you every success for the
festive season and look forward to assisting you
through 2018.
QHA REVIEW | 61

TRADE DIRECTORY
CASINO CONSOLES
Footrest, slimline and cashless bases
available. Casino Consoles, the only
name you need when it comes to
professional poker machine bases
and screening.
P: 07 3890 2969
www.casinoconsoles.com.au
COMMERCIAL FITOUTS
Bars, Clubs, Cafes, Restaurants.
Specialists in unique and premium
nationwide commercial fit-outs for
clubs, bars, cafes and restaurants.
P: 1300 426 637 (1300 HAMMER)
E: sales@clubbarconcepts.com.au
www.clubbarconcepts.com.au
SCIENTIFIC GAMES
This new generation of exciting game
content draws on the strength of
Scientific Games to create one of
the most dynamic game libraries
in the market.
P: 07 3458 9180
www.sggaming.com/australia
REFRIGERATION SYSTEMS
Time to upgrade your beverage and refrigeration systems?
Call us for expert advice and all your requirements including:
Quality beer dispensing equipment | Ice machines |
Refrigeration | Custom solutions for all venue sizes | AS5034
Compliancing | Sales, Installation, 24/7 Service.
Phone: 07 3422 0011 www.allsocool.com.au
BEER DISPENSING SYSTEMS - Sales - Service - Installation
Refrigeration | Glycol Equipment | Beer Gas Equipment
| Beerline Cleaning | Electronic Spirit Dispensers | 24/7
Maintenance, Servicing and Repairs. Australia’s largest
manufacturer, installer and suppler to beer dispensing
equipment. Proudly Australian Owned and Operated.
5 Holden Street, Woolloongabba, QLD 4102
Phone: 07 3421 5200 www.andale.com.au
QHA REVIEW | 62
PRESTIGE GAMING STOOLS
Comfort at Play
Karo Australia Pty Ltd
P: 02 9980 1431
E: info@karo.com.au
www.karo.com.au
DOWNTOWN DOMESTICS
Too busy to get domestic?
Window cleaning | Building washing
Housekeeping | Carpet / Upholstery
Cleaning | Bond / Spring cleaning |
Emergency cleaning | Pest control.
P: 1300 386 963
www.downtowndomestics.com
CITY PROPERTY SERVICES
Over 25 years of commercial cleaning
services | Compliant with ISA 9001
| Quality assurance | EcoClean
Certified using environmentally
friendly products | Free quotations.
P: 07 3391 2005
www.citypropertyservices.com

TRADE DIRECTORY
PROUD PLATINUM PARTNERS OF THE QHA.
COMPLETE FACILITY MANAGEMENT SPECIALISTS
Brisbane | Gladstone | Gold Coast | Sunshine Coast |
Mackay | Toowoomba | Townsville | Wide Bay. Hospitality
cleaning specialist, Hotel refurbishments, Lawns & ground
maintenance, Property & asset management, High pressure
cleaning/ non slip solution specialists.
P: 1800 262 637
www.cmbm.com.au
GLASS RECYCLING MANAGEMENT
Save time, space, money, people and the environment.
Reduce bottle noise inside and outside your venue. Improve
workplace health and safety. Reduce space needed for glass
waste bins. Save money on your current waste charges
Free trial call 1300 306 039 E: info@bottlecycler.com
www.bottlecycler.com
INTEGRATED POS SOLUTIONS
As used by Award Winning Hotels. New Compact
10” Touch Screens available. 10” & 15” Hotel and Bar
POS Solutions.
P: 1300 BIZSTAR 1300 249 782
E: reg@bizstar.com.au
www.uniwell.net.au to find out more.
MARKET LEADING BRANDS IN EQUIPMENT
No matter the size, shape or demands placed on your
business, we have the ability to deliver equipment that is
functional, adaptable and reliable. Convotherm, Waldorf,
Waldorf Bold, Turbofan, Washtech.
Phone: 1800 023 953 E: info@moffat.com.au
Service department: 1800 622 216
ADVERTISE
For more information on advertising in the
QHA REVIEW contact
Bryony Brand: 0400 462 843
qhareview@qha.org.au
QHA REVIEW | 63

QHA PARTNERS & CORPORATE MEMBERS
QHA PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY.
THE BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE QHA ENCOURAGES
MEMBER HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A QHA
PARTNER OR CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, QHA INDUSTRY ENGAGEMENT MANAGER ON (07) 3221 6999.
ACCOUNTING/ TAX
Hanrick Curran -
Chartered Accountants
Ph: 07 3218 3900
www.hanrickcurran.
com.au
HLB Mann Judd -
Chartered Accountants
Ph: 07 3001 8800
www.hlb.com.au
Prosperity Advisers QLD
Ph: 07 3007 1971
www.prosperityadvisers.
com.au
FTI Consulting
Ph: 07 3225 4900
www.fticonsulting.com
McGrathNicol
Ph: 07 3333 9800
www.mcgrathnicol.com
PJT Accountants &
Business Advisors
Ph: 07 5413 9300
www.pjtaccountants.com.au
Professional Client Services
(QLD) P/L- Accountants &
Business Advisors
Ph: 07 3209 4452
www.pcsqld.com.au
ARCHITECTS /
REFURBISHMENT/
RECONSTRUCTION /
REPAIRS
Brand & Slater
Architects P/L
Ph: 07 3252 8899
www.brandandslater.
com.au
Paynter Dixon - Design &
Construction
Ph: 07 3368 5500
www.paynter.com.au
Rohrig Hospitality
Ph: 07 3257 4411
www.rohrlg.com.au
Hot Concepts Design and
Construction
Ph: 07 3277 7740
www.hotconcepts.com.au
Unita Group
Ph: 1300 659 399
www.unita.com.au
BEVERAGES
Accolade Wines
Ph: 07 3252 7933
www.accolade-wines.
com
Asahi Premium
Beverages
Ph: 07 3868 2388
www.schweppes.com.au
Brown-Forman
Australia P/L
Ph: 07 3010 2000
www.brown-forman.com
Carlton & United
Breweries
Ph: 07 3666 4104
www.cub.com.au
Coca-Cola Amatil
Ph: 13 26 53
www.ccamatil.com
Diageo
Ph: 07 3257 0800
www.diageo.com
Lion
Ph: 07 3361 7400
www.lionco.com
Red Bull Australia
Ph: 02 9023 2892
www.redbull.com.au
Samuel Smith & Son
Ph: 07 3373 5777
www.samsmith.com
Sirromet Wines
Ph: 07 3206 2999
www.sirromet.com
EDUCATION, TRAINING
& EMPLOYMENT
Best Security - Security
and Training
Ph: 07 3212 8460
www.bestsecurlty.net.au
Australian Fire Protection
Ph: 1300 803 473
www.austfirepro.com.au
Availio
Ph: 07 3218 3900
www.hanrickcurran.com.au
Foundation Education
Ph: 1300 130 157
foundationeducation.com.au
Frontier Leadership
Ph: 0423 097 246
www.frontierleadership.edu.au
Industry Graduates
Ph: 1300 038 000
www.industrygraduates.com
Nystrom Relief Managers
Ph: 0487 205 285
www.nystromreliefmanagers.
com.au
Professional Hospitality
Ph: 07 3160 8132
professionalhospitality.com.au
Sidekicker
Ph: 1300 098 375
www.sidekicker.com.au
St John Ambulance Australia
Ph: 07 3253 0552
www.stjohnqld.com.au
ENERGY GAS/POWER
TransTasman
Energy Group
Ph: 1300 118 834
www.tteg.com.au
ELGAS
Ph: 131161
www.elgas.com.au
Leading Edge Energy
Ph: 1300 852 770
www.leadingedgeenergy.
com.au
Make It Cheaper
Ph: 1300 957 721
www.makeitcheaper.com.au
FINANCES, BANKING,
INSURANCE &
INVESTMENTS
AON Risk Services -
QHA Insurance Brokers
Ph: 07 3223 7512
www.aon.com.au
Green Finance Group
Ph: 0457 883 700
www.greenfinancegroup.
com.au
Hanrick Curran –
Chartered Accountants
Ph: 07 3218 3900
hanrickcurran.com.au
St. George Corporate &
Business Bank
Ph: 07 3232 8911
www.stgeorge.com.au/
corporate-business
Westpac Banking
Corporation
Ph: 07 3350 7750
www.westpac.com.au
Ausure Insurance Brokers
SEQ
Ph: 1300 450 663
www.ausureseq.com.au
Banktech
Ph: 1800 080 910
www.banktech.com.au
BUPA - health insurance
Ph: 134135
(quote ID 2109197)
www.bupa.com.au
FOOD & ASSOCIATED
BUSINESSES
PFD Food Services
Ph: 07 3906 9726
www.pfdfoods.com.au
Bitesize Coffee Treats
Ph: 02 9723 6500
www.bitesizecoffeetreats.com
GAMING AND RACING
Ainsworth Game
Technology P/L
Ph: 07 3727 1600
www.ainsworth.com.au
Aristocrat Leisure
Industries
Ph: 07 3801 4444
www.aristocrat.com.au
IGT
Ph: 07 3890 5622
www.igt.com.au
Konami Australia
Ph: 02 9666 3111
www.konamiaustralia.com.au
Max Queensland
Ph: 07 3637 1235
www.maxgaming.com.au
Scientific Gaming
Ph: 02 9773 0299
www.scientiflcgames.com
Tabcorp Keno
Ph: 07 3243 4113
www.tabcorp.com.au
UBET
Ph: 07 3637 1370
www.ubet.com
Bytecraft Systems -
Gaming Machine Service
Ph: 07 3456 3345
www.bytecraft.com.au
QHA REVIEW | 64
Club Bar Concepts
Ph: 1300 426 637
clubbarconcepts.com.au
Darren S Dickfos Architects
Ph: 07 3358 1786
www.ddarchitects.com.au
Treasury Wine Estates
Ph: 03 9685 8000
treasurywineestates.com
Liquor Marketing Group
Ph: 07 3246 5272
www.bottlemart.com.au
Eco Synergy Systems
Ph: 0429 820 101
www.ecosynergysystems.
com.au
Choice Energy
Ph: 03 9002 5123
www.choiceenergy.com.au
Integrity Corporate Finance
Ph: 02 9268 3088
.integrityfinancegroup.com.au
Silverchef
Ph: 07 3335 3392
www.silverchef.com.au
Casino Consoles Australia
Ph: 07 3890 2969
www.casinoconsoles.com.au
Karo - gaming stools
Ph: 02 9980 1431
www.karo.com.au

QHA PARTNERS & CORPORATE MEMBERS
HOSPITALITY
CONSULTANTS
HOTEL BROKERS /
REAL ESTATE /
PROPERTY VALUERS
QHA PLATINUM PARTNERS
Commercial Licensing
Specialists
Ph: 07 5526 0112
www.clslicensing.com.au
DWS Hospitality
Specialists
Ph: 07 3878 9355
www.dws.net
Graham Brown - Liquor
& Gaming Licences
Ph: 07 3300 1578
Professional Hospitality
Ph: 07 3160 8132
www.professionalhospitality.
com.au
Power Jeffrey & Co -
Hotel Brokers
Ph: 07 3832 6000
www.powerjeffrey.com.au
Clark Real Estate
CRE Hotel Brokers
Ph: 07 5371 0165
www.crebrokers.com
CBRE Hotels
Ph: 0418 886 525
www.cbrehotels.com
Knight Frank Australia
Ph: 07 3246 8888
www.knightfrank.com.au
QHA DIAMOND PARTNERS
Silverchef
Ph: 07 3335 3392
www.silverchef.com.au
HOTEL ENTERTAINMENT
Knight Frank Valuations
Ph: 07 3193 6800
www.knightfrank.com.au
QHA GOLD PARTNERS
Fox Sports
Ph: 0403 061 412
www.foxsports.com.au
Landmark White
Ph: 07 3226 0002
www.landmarkwhite.com.au
Foxtel for Business
Ph: 1300 720 630
www.austar.com.au
MVS National Mackay
Whitsundays
Ph: 07 4847 0737
www.mvsvaluers.com.au
Sky Channel
Ph: 07 3228 6344
Freecall: 1800 251 710
www.skychannel.com.au
Ray White Hotels
Ph: 02 8016 3810
www.raywhite.com.au
Nightlife - Music & Video
Freecall: 1800 679 748
www.nightlife.com.au
LEGAL
Pro Score - Sporting
Promotions
Ph: 0431 366 800
www.proscore.com.au
Mullins Lawyers
Ph: 07 3224 0222
Curt Schatz - direct
Ph: 07 3224 0230
www.mullinslaw.com.au
Recharge DJs - Brisbane
Ph: 1300 836 832
www.rechargedjs.com
HOTEL & BAR SUPPLIES
BOC Limited -Gas/
Reticulation Supply
Ph: 07 3212 4322
www.boc.com.au
Andale Beverage Systems
Ph: 07 3421 5200
www.andale.com.au
Ausworld Commercial
Furniture & Design
Ph: 0409 264 212
www.ausworldfurniture.com.au
Hunter Technologies
Ph: 1300 693 357t
www.cellarcontrol.com.au
Bennett & Philp Lawyers
Ph: 07 3001 2999
www.bennettphilp.com.au
Broadley Rees Hogan Lawyers
Ph: 07 3223 9121
www.brhlawyers.com.au
Commercial Licensing
Specialists
Ph: 07 5526 0112
www.clslicensing.com.au
Corrs Chambers
Westgarth - Lawyers
Ph: 07 3228 9778
www.corrs.com.au
McMahon Clarke
Ph: 07 3831 8999
www.mcmahonclarke.com
QHA SILVER PARTNERS
Green Finance Group
Independent Liquor Group
Trans Tasman Energy Group
Hanrick Curran
QHA BRONZE PARTNERS
Power Jeffrey and Company
Best Security
Rohrig Group
St George Bank
Red Bull Australia
Brand+Slater Architects
BOC Limited
Paynter Dixon
Prosperity Advisers QLD
iCharge Tablets
QHA REVIEW | 65

APPROVED
MANAGER’S
LICENCE
RESPONSIBLE MANAGEMENT
OF LICENSED VENUES
TRAINING
LIQUOR BUYING GROUPS
Independent Liquor Group
Ph: 07 3713 2751
www.ilg.com.au
Liquor Marketing Group
(Bottlemart)
Ph: 1300 733 504
www.bottlemart.com.au
LIQUOR WHOLESALE
GROUPS
ALM (Australian Liquor
Marketers)
Brisbane: Ph: 07 3489 3600
Townsville: Ph: 07 4799 4022
Cairns: Ph: 07 4041 6070
www.almliquor.com.au
MEDIA/MARKETING
iCharge Tablets
Ph: 1300 852 636
www.icharge.net.au
POINT OF SALE
Tru Security Services
Phone: 0452 377 662
Web: www.trusecurity.com.au
SUPERANNUATION
lntrust Super Fund
Ph: 07 3013 8700
www.intrust.com.au
Hanrick Curran
Superannuation
Ph: 07 3218 3900
www.hanrickcurran.com.au
TECHNOLOGICAL
PRODUCTS
& SERVICES
First2Click
Ph: 1300 765 385
www.unidapsolutions.com.au
Big Ass Fans
Ph: 1300 244 277
www.bigassfans.com.au
“HONESTLY THE BEST TRAINING
SESSION! FUN AND LIGHT-HEARTED
WHILE BEING VERY INFORMATIVE AND
KNOWLEDGEABLE. THANKS, QHA.”
OTHER COURSES OFFERED:
Bepoz Retail Solutions
Ph: 1300 023 769
www.bepoz.com.au
CashPoint Payment Solutions
Ph: 1300 286 626
www.cashpoint.com.au
lnCash ATMS
Ph: 1300 800 660
www.incash.com.au
Bytecraft Systems
Ph: 07 3456 3345
www.bytecraft.com.au
Eco Synergy Systems
Ph: 0429 820 101
www.ecosynergysystems.
com.au
JB Hi-Fi Commercial
Division
Ph: 07 3360 9925
www.jbhifi.com.au
Online RSA/RSG Training
Gaming Nominee Training
Employment Relations Training
Employment Relations Webinar
PRINTING / GRAPHIC
DESIGN
Platypus
Ph 07 3352 0300
www.platypusgraphics.com
Easil - Graphic Design
Ph: 1300 032 745
www.easil.com
SECURITY / CLEANING
QIKID
Ph: 1300 553 256
www.qikid.com
Scantek Solutions
Ph: 1300 552 106
www.scantek.com.au
Time Target
Ph: 07 3137 1133
www.timetarget.com
QHA REVIEW | 66
Responsible Management of Licensed Venues
Training is a mandatory training requirement
for those applying for a liquor licence, and
applicants for an Approved Manager’s Licence.
Training is offered face to face at regional
centres throughout Queensland.
For more information please contact the
QHA Training Centre
Ph: 07 3221 6999 Fax: 07 3221 6649
Email: training@qha.org.au
Web: www.qha.org.au
Best Security
Ph: 07 3212 8460
www.bestsecurity.net.au
Bluey’s Cleaning Solutions
Ph: 1800 925 925
www.blueys.net.au
Cap Security Services Pty Ltd
Ph: 07 3892 7777
www.capsecurity.com.au
Clear to Work - Police Checks
Ph: 07 3899 1123
www.cleartowork.com.au
Challenger Services Group
Ph: 07 5668 3133
www.csgroup.com.au
CMBM Facility Services
Ph: 07 3391 1040 /
0419 708 715
www.cmbm.com.au
ViMedia
Ph: 1300 846 334
www.klackit.com
TRANSPORT
A.P. Eagers Limited
Ph: 07 3109 6731
www.apeagers.com.au
Black and White Cabs
Ph: 07 3860 1800
www.blackandwhltecabs.
com.au
WASTE MANAGEMENT
Bottlecycler
Ph: 0434 416 540
www.bottlecycler.com

Merry Christmas
and a
Happy New Year
THANK YOU TO ALL OF OUR VALUED
CORPORATE PARTNERS AND MEMBERS FOR
YOUR SUPPORT THROUGHOUT THE YEAR.
WE LOOK FORWARD TO WORKING WITH YOU
FURTHER IN 2018.
AS ALWAYS, IT HAS BEEN A PLEASURE.
THE QHA OFFICE WILL CLOSE AT 5PM ON FRIDAY 22 DECEMBER
2017 AND OPEN ON TUESDAY 2 JANUARY 2018.