1 company overview
2 mission vision values
8 experience by sector
9 employee profile
14 social responsibility
15 quality ohs environment
17 client profiles
Avisure specialises in managing aviation hazards
by applying a safety management system approach.
We work with clients to ensure that hazards are
considered in a measured and professional manner
to minimise the probability of aircraft accidents. We
understand that aircraft accidents can lead to
litigation, damage reputation and brand, reduce
profits and, in the worst case scenario, cost lives.
We have worked with civil and military operations
around the world since 1996 to provide strategies
and services that manage aviation risk.
Our expert team has worked with some of the
world’s busiest airports, including Sydney
International Airport and Vancouver International
Airport, as well various airlines, aviation regulators,
pilots, airport safety teams, aviation legislators,
policy developers, and numerous national and
international wildlife management committees.
developed a reputation as the industry leader, so
our client base not only increased in size, but also
diversified to include the Department of Defence,
regulators, airlines, government departments and
numerous other industry stakeholders.
In 2012, we established our North American office
in Vancouver, engaging an additional 18 staff that
operate 24 hours a day, 7 days a week, 365 days a
Understanding that wildlife strike risk is but one
component of aviation risk management, we
expanded our expertise by including an airport
operations specialist to assist airports in their
general safety and risk management. This addition
provides leadership and support for an existing
team cross-trained in wildlife management and
As of 2017, our team of 32 staff have delivered
projects to more than 130 clients throughout
Australia, New Zealand, the Pacific, Canada and
the Middle East, completing more than 550 projects
related to aviation risk management.
Managing Director, Phil Shaw, began consulting to
airports in 1996 operating under Avisure’s sister
environmental consulting company, Ecosure.
Between 1996 and 2008, Ecosure’s aviation
business grew significantly, prompting the formation
of a separate company dedicated to mitigating the
wildlife strike risk on airports - Avisure.
At the time, Avisure had a team of nine highly
specialised wildlife biologists dedicated to our
airport clients, supported by one administrator. We
mission vision values
We provide risk mitigation services to aviation clients
around the world.
A collaborative aviation community that applies systematic
OUR LEADERSHIP IN BEST PRACTICE
company | industry
OUR LEARNING CULTURE
cross skilling | licence to be creative
OUR PASSION AND COMMITMENT TO
customers | each other | science | quality
care | team | fun
OUR COLLABORATION AND NETWORKS
connecting people | sharing learned knowledge
people like, appreciate and respect us and want to work
services - assessment
A review of airport operations and documents
against all relevant state and federal legislation,
and standards to determine compliance.
• Examination of aerodrome and terminal
operations manuals and their subsidiary
• Audit of documents and system implementation
against legislative compliance and best practice.
• A recommended framework and action plan to
establish effective, integrated, and quality
controlled manuals that reflect current
operations and meet future requirements.
Operational Risk Management
The identification of safety risks and the
development of a risk register to monitor risk
• Annual reviews of the Risk Register to
determine its effectiveness in reducing
Wildlife Hazard Assessments (WHA)
An evaluation of the efficacy of an airport wildlife
management program with recommendations for
• Audit against national regulations and
international best practice standards.
• An assessment of wildlife hazards on and within
13km of the airfield including wildlife surveys.
• A review of documents, policies and procedures
related to managing wildlife hazards.
• A risk assessment to determine hazardous
• Recommendations to improve the wildlife
management program and address management
• Development of an Aerodrome Risk Register
Aggregates known and predicted risks.
Scores and rates risks.
Considers current and potential mitigation
and calculates the residual risk.
services - planning
An update, rewrite or development of certified
Aerodrome Emergency Plans.
• Review and update Aerodrome Emergency
Plans, facilitate emergency exercises, including
Table-Top and Full-Field Exercises.
• Coordinate emergency management and
exercise planning meetings.
• Develop exercise plans (including Master
Schedule of Events).
• Develop and deliver briefings for exercise
evaluators, volunteers and observers.
• Document an Exercise Activity Report that
summarises all emergency exercise elements
and recommends ways to improve emergency
Quality, Safety and Environment
Develop or audit, systems designed to reduce risk,
improve safety and environmental outcomes and
increase business efficiency including Airside
Safety Management System (SMS), Health and
Safety Management System (HSMS),
Environmental Management System (EMS) and
Quality Management System (QMS).
• Verify compliance with legislation and industry
• Provide recommendations to achieve industry
best practice and AS/NZS or ISO compliance or
• Provide a framework and action plan to
establish effective, integrated, and quality
controlled manuals that reflect current
operations and meet future requirements.
• Train staff to implement systems.
services - planning
Wildlife Hazard Management Plans
A document of all activity included in an airport’s
wildlife management program.
Avisure management plans guide site-specific
airport wildlife management programs that
addresses each airport’s unique wildlife issues,
ensuring programs are congruent with operations
and resources availability.
• Review of strike events and trends.
• Risk assessment results that detail high and
moderate risk species and locations.
• Allocation of roles and responsibilities.
• Key performance indicators and program
• Standard operating procedures detailing what
needs to be done and by whom.
• Species action plans for high risk species.
services - implementation
On-site Aviation Support
Working as an extension to an airports operations
team, we can provide on-site support to supplement
operations staff or act as relief personnel.
Our team can complement risk mitigation strategies
and ensure a safe working environment during
airport construction works, infrastructure
development works, and during daily operations.
• Qualified and experienced Airport Operations
• Experienced Aerodrome Reporting Officers and
Works Safety Officers.
Wildlife Management Program
Our qualified and experienced wildlife control
officers can implement wildlife hazard management
programs on any civil or military airfield.
• Wildlife management officers that prioritise high
risk species and high risk locations on the
• Separation-based dispersal that focuses on
communication with ATC and flight crews to
maintain separation between wildlife and
• Dissemination of Wildlife Hazard Notifications
detailing significant hazards and how to reduce
the strike risk.
• Standardised wildlife monitoring programs that
collect robust and reliable data.
• Identification of passive management measures
to reduce the airside wildlife attraction.
• Comprehensive strike reporting, including
significant strike investigations.
• Liaison with off-airport land users whose
operations are attracting wildlife in the vicinity of
services - implementation
Wildlife Hazard Management Training
Our practical and theoretical training programs draw
on years of experience from Australia and around
the world. Our experienced trainers deliver training
to airports, airlines, regulators, pilots, aviation
biologists, and anyone who has an interest in
wildlife management. With Introductory, Refresher
and Advanced programs available, we can cater for
all levels of experience and expertise. We also
specialise in creating customised programs and
workshops that meet client-specific needs.
• Practical and theoretical classes.
• Experienced trainers.
• Course materials.
• Assessment and certificate of completion.
• After-training support.
experience by sector
Engineering and Consulting firms
Airlines and Pilots
Department of Defence
Air Traffic Control
People are the core of who we are.
Phil is one of the world’s leading professionals in aviation
risk assessment and mitigation. He is internationally
recognised in this field, having completed projects at over
70 airports in North America, the Middle East, South
Pacific, New Zealand and Australia. Phil sat on the
International Birdstrike Committee’s Steering Committee
and is the only Australian to have done so. Phil has
written or delivered papers to more than 50 conferences.
Phil has worked as a consultant for more than 25 years
and for nearly 20 years on airports. He is owner and
Managing Director of two very successful companies –
Ecosure and Avisure. Since 1994 Phil has grown
Ecosure into an award winning company that is now one
of the largest ecology-based environmental consultancies
in Australia and Avisure in the past few years has opened
offices in Vancouver, Canada and Brasilia, Brazil.
Phil is passionate about delivering practical solutions. He
achieves this primarily by inspiring those around him.
Stakeholder and community engagement and guiding
committees are particular strengths. He has chaired,
participated in, or provided technical advice to more than
fifteen committees relating to various aviation matters.
Jeff has found a way to combine his passions through his
training as a commercial pilot and wildlife veterinarian. He
has piloted light aircraft in the remote northern Australia
as part of the national Brucellosis and Tuberculosis
Eradication Campaign, co-founded the regional Ibis
Management Coordination Group based on a significant
wildlife strike, and used Remotely Piloted Aircraft
Systems to monitor wildlife. In these and many more
projects, Jeff has played a crucial role in identifying
innovative approaches to wildlife management. His
approach is heavily influenced by his keen interest in
aviation; he gained a Commercial Pilot’s licence in 1989
and a Commercial RPAS licence in 2012.
He has over twenty years’ experience designing Aviation
Wildlife Hazard Management Programs, assessing new
methods and equipment and investigating wildlife strike
incidents. He is a member of the International Society of
Air Safety Investigators (ISASI) and was the aviation
instructor for 2WG 213 SQN Australian Air Force Cadets
Jeff’s experience makes him ideally suited to support
Avisure projects particularly in the areas of quality control
and foundation science. He is also heavily engaged in
project design and developing new areas of expertise
within the company.
With more than 26 years of aviation experience, Jill is a
highly valued contributor to the Australian aviation
industry. She has worked at six Queensland and
Northern Territory airports, where she has been
responsible for airfield operations, airfield security,
workplace health a safety and environment management.
Between 2006 and 2014, she was the Health Safety and
Environment Manager for Northern Territory Airports Pty
Ltd (NTAPL), and between 2014 and 2015, she was the
Operations and Standards Manager/Acting General
Manager Aviation for Townsville Airport. Jill was an
Executive on the Australian Aviation Wildlife Hazard
Working Group (Chair and Deputy Chair), and a
representative of Australian Airports Association. She has
also been involved with the World Bird Strike Committee.
In 2016, Jill joined Avisure to focus on expanding the
company’s expertise to include services relating to
operational risk, aviation safety, and environmental and
occupational health and safety management. Jill brings
extensive experience in airfield operations, risk
management, and systems management (quality, safety,
risk, and environment), providing Avisure’s clients with a
suite of services such as compliance monitoring, auditing
and emergency events training.
She is also an Operations Officer as an Active Reservist
with the Royal Australian Air Force, currently based at
23SQN, RAAF Base Amberley.
Jeff draws on 15 years of project and people
management in leading our Australian-based team. He
has a demonstrated record of achievement in
programmatic areas such as project design and
implementation, risk management, stakeholder
consultation and training, and monitoring and evaluation.
Jeff believes in contributing to the industry in which he
works, holding a seat on the Australian Aviation Wildlife
Hazard Group Executive and providing technical advice
on the National Airports Safeguarding Framework, Civil
Aviation Safety Authority Manual of Standards Part 139,
and Australian Airports Association Airport Practice
Notes. In addition, he has presented at national and
international conferences related to human-wildlife
conflict and aviation risk.
Jeff’s support for his team and the industry is based on a
technical background that includes conducting
agricultural extension work in South America, evaluating
payment for environmental schemes in Central America,
and assessing and managing wildlife hazards at airport
and non-airport locations. He has assisted regional and
international airports in Australia, New Zealand, and the
Middle East to manage their aviation risk through training,
hazard assessments, on-the-ground work and the
development of management plans. He has contributed
to hazards assessments for Western Sydney Airport, the
new parallel runway at Auckland International Airport,
and the implementation of avian radar systems.
Will has been involved in assessing, developing and
implementing wildlife strike management programs at
airports across the globe for twelve years and is currently
responsible for project managing the wildlife
management programs for Vancouver International,
Sydney International, and Launceston Airports.
He has thousands of hours’ hands-on airside experience,
ranging from establishing and implementing airside
surveys to undertaking active hazard management using
a range of tools including lasers, stock whips, and
firearms (pyrotechnics and live shot).
Will leads and mentors teams in Australia and Canada
and provides quality assurance for project design and
implementation. In this way, his airside operations and
ecological knowledge is infused in Avisure projects
around the world. He takes a pragmatic approach to
addressing human-wildlife conflict issues ensuring that
various stakeholder perspectives are included in holistic
Kylie has been involved in developing, implementing and
assessing wildlife strike management programs at
airports, both civil and military, since 2003. She has an
intimate understanding of the challenges and
requirements of the aviation industry, and has worked
with more than 50 airports on projects that include audits,
risk monitoring, risk assessment, management program
development and training. She has also played an
important role as a consultant to several Australian
airport committees, providing technical advice and
Kylie is one of Avisure’s key trainers and coordinated the
development of Avisure’s Wildlife Hazard Management
Training Program. She has delivered this program to
numerous airports and aviation personnel throughout
Australia, New Zealand and the Middle East, and has
developed and delivered numerous customised
workshops for airport personnel.
Ronel is a senior environmental scientist in the field of
wildlife strike assessment and mitigation, airport safety
and fauna management and has been a key member of
our team since 2009. He has been instrumental in
implementing the Australian Defence National Wildlife
Hazard Management Strategy. Ronel’s understanding of
wildlife hazard management at military bases is based on
thousands of hours of on-the-ground work actively
managing and monitoring wildlife hazards. Ronel has
developed and implemented the separation-based
management approach which treats wildlife-aircraft
separation in the same manner as aircraft-aircraft
separation. His ability to successfully implement this
approach requires an intimate understanding of airside
operations and behavioural characteristics of wildlife.
Ronel’s approach has reduced the total number of strikes
as well as the number of damaging strikes at each of the
bases where his teams operate. The programs’
successes are based on Ronel’s inclusion of multiple
stakeholders including flying squadrons, air traffic control,
senior officers, environmental officers, external
contractors, and government agencies.
Biologist and project manager in the field of airport
wildlife management, Tanya Drapeau currently leads the
Avisure Services team at Vancouver International Airport.
Tanya joined Avisure in October 2016 and brings with her
more than 10 years’ experience from both Civil and
Military airports in Canada, as well as from wildlife
management contracts performed on landfills and other
As a scientific communicator, she has developed and
delivered exceptional environmental outreach programs
for a wide range of audiences and has prepared and
delivered workshops and training programs for the public
and wildlife management personnel.
Her expertise extends to efficient operations and human
resources management, as well as to dynamic internal
and external communications, including social media and
Ronel recognises there are still improvements that can
further reduce wildlife strikes at military bases. He is
researching and implementing the latest industry
technology, including avian radar, to minimise risk to
personnel and the cost and loss of capability associated
with wildlife strike to Australian Defence Force aircraft.
Avisure believes acting sustainably
today creates a responsible future.
Our internal protocols systematically analyse our
work systems to reduce our non-renewable
resource use, increase our efficiencies, become
carbon neutral, make use of renewable resources
and decrease our environmental footprint.
We participate in, and contribute to, a variety of
socially and environmentally responsible campaigns
that aim to improve our world, locally and globally.
We also redirect a portion of our profits back into
quality ohs environment
Avisure has a certified Integrated Management
System (IMS) compliant with ISO 19001 (quality), ISO
1400 (environment) and AS/NZS 4801 (occupational
health and safety). The IMS is comprised of 10
Business Areas which apply to all the processes and
systems in our consulting, field, business
development and management activities. Each
Business Area has a management system defining
Our clients regularly commend Avisure’s quality
processes for the readability, accuracy, and error-free
nature of our deliverables. Avisure has an induction
program, on-going training, and regular internal audits
to maintain our consistency and compliance with
standards, legislation, regulations, codes of practice
or standards that apply to general and project specific
activities, and our own internal requirements.
• manages risks
• prevents harm
• maintains a high level of quality and customer
• reduces environmental impact
• meets company and legislative requirements
• implements compliance, monitoring, auditing,
reporting and investigation processes
Continuous Improvement Cycle
• Corrective action
• Strategy and plans
• Identify hazards and
• Identify legislative
and other obligations
• ensures continual improvement.
The supporting documents such as policy,
procedures, work instructions, guidelines and forms
are readily available to all personnel via the controlled
document drive and updated as per the review
schedule. The IMS also establishes minimum
requirements for communicating and integrating
policy, improvement plans and strategies. It includes
methods for documenting and incorporating systems,
assessing their effectiveness, and analysing and
• Incident and defect
quality ohs environment
Measurement and Evaluation
Regular audits of our IMS occur in compliance with
External Certification audits (AS/NZ 4801, ISO 14001,
and ISO 19001) and internal audits in addition to
other compliance activities, management reviews,
reporting and analyses of data. These audits review
and analyse our performance in order to identify
existing or emerging trends, measure effectiveness of
current standards, and provide direction in the
development of improvement plans. We apply the
principles of risk management and continual
improvement to all audit programs and processes.
An external certification body conducts triennial
certification audits. These audits identify compliance
to ISO 9001 (quality), ISO 14001 (environment) and
AS/NZA 4801 (OHS) standards. Interim surveillance
audits are conducted on a smaller scale on an annual
Avisure has performed to an extremely high level in
the certification audits, evidenced by the lack of major
or minor non-conformances for the previous two
years. Our system has been commended by
Lendlease, Broadspectrum, Water Corporation and
Vancouver International Airport.
Vancouver International Airport
Wildlife Hazard Management
Vancouver Airport is situated on the Fraser River delta which attracts 10s of thousands of
geese each winter resulting in a significant aviation hazard. This program involves providing
on ground delivery of our team of wildlife biologists and trained technicians to manage this
risk 24/7. In arguably the best resourced airport wildlife program in the world, coordination is
required of various world leading innovations including the use of dogs, falconry and boats
on the foreshore areas to disperse birds.
Bahrain International Airport
Bahrain, the Middle East
Wildlife Hazard Assessment
Bahrain International Airport required the assessment of current wildlife hazards on- and offairport
across each season, a risk assessment, an evaluation of current wildlife management
practices and associated documentation, a compliance audit against national regulations and
international standards, recommendations for the development and implementation of a
comprehensive wildlife hazard management program, the development of species strike risk
profiles, and the delivery of training for wildlife control personnel.
Broadspectrum Pty Ltd
RAAF Edinburgh, East Sale and
Wildlife Management Program
Since February 2011 an Avisure Wildlife Management Officer has been dedicated to the
daily assessment and management of their wildlife strike risks. Key to the success has been
the implementation of an aircraft and wildlife separation model; the first of its kind in
Australia. The program includes bird surveys, updated risk assessments, stakeholder
engagement, training and reporting. Since the program commenced, there has been one
damaging strike (which occurred off airport) compared with six damaging strikes in the three
years preceding our involvement.
Sydney International Airport
Wildlife Hazard Management
Sydney airport is the busiest airport in the southern hemisphere and requires a sophisticated
wildlife management program to identify and mitigate strike risk. This includes bird and bat
surveys, risk assessment, project design, client training program, reporting and stakeholder
engagement. In an Australian first, Sydney Airport has developed a decision tool to assist
land users in the vicinity of the airport to assess proposed developments against Guideline C
of the National Airports Safeguarding Framework. Avisure has been their technical
consultant since 2008.
Melbourne Airport Pty Ltd
Terminal Operations Reference
Manual: Gap Analysis
The Aviation Operations team recognised that the Terminal Operations Reference Manual
(TORM) was outdated, incomplete and did not reflect the operational requirements and
training needs for new staff. Subsequently, in December 2016, Melbourne Airport
commissioned Avisure to complete a gap analysis on the TORM and identify
recommendations for improvements. By reviewing relevant literature and legislation, and
interviewing key personnel, the aim of the gap analysis was to ascertain legislative
compliance, determine the status of the existing components, and identify components to be
SMS 360 Degree Audit
Avisure provided Canberra airport with a 360 degree audit on their SMS to verify its
compliance to legislation, its objectives achievement and the effectiveness of its
implementation. The audit also provided Canberra Airport with recommendations to improve
the SMS, beyond status quo, in order to achieve industry best practice.
Cairns International Airport
Flying-fox Hazard Assessment
In order to determine the best possible management practices to mitigate the significant
flying-fox strike at Cairns Airport, Avisure was engaged to facilitate a hazard assessment of
flying-foxes in the Cairns area. The project was a collaboration between Avisure and CSIRO
Sustainable Ecosystems with Avisure monitoring flying-fox movements on-airport and in the
vicinity, and CSIRO examining the phenology patterns of flying-fox food trees, flying-fox
camp occupation, and flying-fox fly-out patterns in the Cairns region.
Australian Airports Association
Airport Practice Note
Avisure partnered with AAA to develop the technical content for their Airport Practice Note 9:
Wildlife Hazard Management at Airports and their on-line Wildlife Hazard Management
Essentials (WHME) course. The aim of the Practice Note is to provide aerodrome operators
with a comprehensive guide to wildlife hazard management in Australia. The WHME is a four
module course that provides the fundamentals of wildlife hazard management with the
benefits that on-line training provides.
Avisure is proud to be affiliated, and have long
standing relationships with national and international
bodies and industry associations:
Airports Council International (ACI)
International Civil Aviation Organization (ICAO)
World Birdstrike Association (WBA)
Working Group Bird Wildlife Strike in Engineering and
Australian & International Society of Air Safety
Investigators (ASASI and ISASI)
Australian Airports Association (AAA)
Australian Aviation Wildlife Group (AAWHG)
Bird Strike Association of Canada (BSCC)
Bird Strike Committee USA (BSC USA)
“As Avisure maintains a
24/7 presence on the
airfield, they continually
seek ways to advance site-specific training
to ensure that when the need arises, as it
often does in a busy airport, they are relied
upon to get the job done safely and
effectively. This last point is most
impressive considering our head offices
are 7000km apart. . . I highly recommend
Avisure for any training, safety
management and wildlife services they
offer. I admire greatly Avisure’s clear
commitment and passion for safety and
operational effectiveness that makes them
a stand-out in their respective field”
Arnie Jassmann | Vancouver International Airport
“Avisure brought a high degree
of scientific rigor. ... This
coupled with their
understanding of operational aerodromes
both in a military and civilian context
provided a sound approach to managing
the potential for wildlife-aircraft strike. …
Since Avisure have been appointed to
RAAF Base Edinburgh the risk of wildlifeaircraft
strike has decreased, aircrew are
safer and the level of management of this
important issue has been lifted to a new
Mark Donaghey | DSG Central and West
“Gold Coast Airport has a
long-term partnership with
Avisure, working together
since July 1997 to mitigate the wildlife risk
to flight operations. Avisure’s diverse and
highly skilled team brings industry
knowledge, best practice, and real-world
solutions to the complex and intricate
challenges we face with wildlife hazard
management. The Avisure team have first
hand knowledge of our operations acting
as part of our wildlife management team
during periods of greatest wildlife strike
risk. Their team provides practical
solutions that address both biological and
operations risks and challenges.”
Joel Sinclair | Gold Coast Airport
“… Avisure were
selected ahead of some
strong competition for a variety of reasons,
but primarily their focus on customer service
and working with us in partnership. ...
Avisure has provided professional and
prompt service, ensuring that all key
milestones have been achieved against
schedule, whilst responding to changing
circumstances with a flexible and efficient
Mohamed AlSayed | Bahrain Airport Company
Airport has had an
association with Phil
and the Avisure team for
a number of years … Avisure recently
conducted training sessions for our Airside
Operations staff. Identifying bird species
has been a huge benefit of and Jill’s
passion, expert knowledge and delivery of
the training ensured positive engagement
from all attendees and feedback noted the
relevance of the content and how beneficial
the training was and how this has assisted
with understanding the importance in
managing wildlife hazards”
Mike Clancy | Darwin International Airport
“Our work with Phil Shaw and his
team at Avisure aimed to develop a
comprehensive guide to wildlife
hazard management for Australian airport
operators … Phil and his team went above
and beyond ... The end product is a
fantastic resource for aerodrome operators
that was produced on budget and on time ...
What we appreciated most about working
with Phil and his team was their expert
knowledge and attention to detail.”
Jared Feehely | Regional Airports Officer, AAA
“... Leaning on the
expertise of Avisure enabled our pilot
representatives to be more aware of the
risks involved with bird strikes, wild life
hazards and other pertinent natural dangers
at airports. Jeff was engaging and
informative, he is truly passionate about his
job and it showed. We look forward to a
continuing working relationship with Avisure
and will be using your services in further
Alex Dunbar | AusALPA
t +61 7 5505 4039
f +61 7 5508 2544
Level 4 McDonald House
10/37 Connor Street
Burleigh Heads QLD 4020
PO Box 404
West Burleigh QLD 4219