Avisure Capability Statement




1 company overview

2 mission vision values

3 services—assessment

4 services—planning

6 services—implementation

8 experience by sector

9 employee profile

14 social responsibility

15 quality ohs environment

17 client profiles

19 affiliations

20 testimonials

company overview


Avisure specialises in managing aviation hazards

by applying a safety management system approach.

We work with clients to ensure that hazards are

considered in a measured and professional manner

to minimise the probability of aircraft accidents. We

understand that aircraft accidents can lead to

litigation, damage reputation and brand, reduce

profits and, in the worst case scenario, cost lives.

We have worked with civil and military operations

around the world since 1996 to provide strategies

and services that manage aviation risk.

Our expert team has worked with some of the

world’s busiest airports, including Sydney

International Airport and Vancouver International

Airport, as well various airlines, aviation regulators,

pilots, airport safety teams, aviation legislators,

policy developers, and numerous national and

international wildlife management committees.


developed a reputation as the industry leader, so

our client base not only increased in size, but also

diversified to include the Department of Defence,

regulators, airlines, government departments and

numerous other industry stakeholders.

In 2012, we established our North American office

in Vancouver, engaging an additional 18 staff that

operate 24 hours a day, 7 days a week, 365 days a


Understanding that wildlife strike risk is but one

component of aviation risk management, we

expanded our expertise by including an airport

operations specialist to assist airports in their

general safety and risk management. This addition

provides leadership and support for an existing

team cross-trained in wildlife management and

airside operations.

As of 2017, our team of 32 staff have delivered

projects to more than 130 clients throughout

Australia, New Zealand, the Pacific, Canada and

the Middle East, completing more than 550 projects

related to aviation risk management.

Managing Director, Phil Shaw, began consulting to

airports in 1996 operating under Avisure’s sister

environmental consulting company, Ecosure.

Between 1996 and 2008, Ecosure’s aviation

business grew significantly, prompting the formation

of a separate company dedicated to mitigating the

wildlife strike risk on airports - Avisure.

At the time, Avisure had a team of nine highly

specialised wildlife biologists dedicated to our

airport clients, supported by one administrator. We


mission vision values


We provide risk mitigation services to aviation clients

around the world.


A collaborative aviation community that applies systematic


Core Values

1. Leadership

2. Ownership

3. Optimism

4. Pragmatism

Demonstrated through:


company | industry


cross skilling | licence to be creative


customers | each other | science | quality



care | team | fun


connecting people | sharing learned knowledge


people like, appreciate and respect us and want to work

with us


services - assessment

Compliance Assessments

A review of airport operations and documents

against all relevant state and federal legislation,

and standards to determine compliance.

Key inclusions:

• Examination of aerodrome and terminal

operations manuals and their subsidiary


• Audit of documents and system implementation

against legislative compliance and best practice.

• A recommended framework and action plan to

establish effective, integrated, and quality

controlled manuals that reflect current

operations and meet future requirements.

Operational Risk Management

The identification of safety risks and the

development of a risk register to monitor risk

mitigation efforts.

Key inclusions:

• Annual reviews of the Risk Register to

determine its effectiveness in reducing

operational risk.

Wildlife Hazard Assessments (WHA)

An evaluation of the efficacy of an airport wildlife

management program with recommendations for


Key inclusions:

• Audit against national regulations and

international best practice standards.

• An assessment of wildlife hazards on and within

13km of the airfield including wildlife surveys.

• A review of documents, policies and procedures

related to managing wildlife hazards.

• A risk assessment to determine hazardous


• Recommendations to improve the wildlife

management program and address management


• Development of an Aerodrome Risk Register


Aggregates known and predicted risks.

Scores and rates risks.

Considers current and potential mitigation

and calculates the residual risk.


services - planning

Emergency Management

An update, rewrite or development of certified

Aerodrome Emergency Plans.

Key inclusions:

• Review and update Aerodrome Emergency

Plans, facilitate emergency exercises, including

Table-Top and Full-Field Exercises.

• Coordinate emergency management and

exercise planning meetings.

• Develop exercise plans (including Master

Schedule of Events).

• Develop and deliver briefings for exercise

evaluators, volunteers and observers.

• Document an Exercise Activity Report that

summarises all emergency exercise elements

and recommends ways to improve emergency


Quality, Safety and Environment

Management Systems

Develop or audit, systems designed to reduce risk,

improve safety and environmental outcomes and

increase business efficiency including Airside

Safety Management System (SMS), Health and

Safety Management System (HSMS),

Environmental Management System (EMS) and

Quality Management System (QMS).

Key inclusions:

• Verify compliance with legislation and industry

best practice.

• Provide recommendations to achieve industry

best practice and AS/NZS or ISO compliance or


• Provide a framework and action plan to

establish effective, integrated, and quality

controlled manuals that reflect current

operations and meet future requirements.

• Train staff to implement systems.


services - planning

Wildlife Hazard Management Plans

A document of all activity included in an airport’s

wildlife management program.

Avisure management plans guide site-specific

airport wildlife management programs that

addresses each airport’s unique wildlife issues,

ensuring programs are congruent with operations

and resources availability.

Key inclusions:

• Review of strike events and trends.

• Risk assessment results that detail high and

moderate risk species and locations.

• Allocation of roles and responsibilities.

• Key performance indicators and program


• Standard operating procedures detailing what

needs to be done and by whom.

• Species action plans for high risk species.


services - implementation

On-site Aviation Support

Working as an extension to an airports operations

team, we can provide on-site support to supplement

operations staff or act as relief personnel.

Our team can complement risk mitigation strategies

and ensure a safe working environment during

airport construction works, infrastructure

development works, and during daily operations.

Key inclusions:

• Qualified and experienced Airport Operations


• Experienced Aerodrome Reporting Officers and

Works Safety Officers.

Wildlife Management Program

Our qualified and experienced wildlife control

officers can implement wildlife hazard management

programs on any civil or military airfield.

Key inclusions:

• Wildlife management officers that prioritise high

risk species and high risk locations on the


• Separation-based dispersal that focuses on

communication with ATC and flight crews to

maintain separation between wildlife and


• Dissemination of Wildlife Hazard Notifications

detailing significant hazards and how to reduce

the strike risk.

• Standardised wildlife monitoring programs that

collect robust and reliable data.

• Identification of passive management measures

to reduce the airside wildlife attraction.

• Comprehensive strike reporting, including

significant strike investigations.

• Liaison with off-airport land users whose

operations are attracting wildlife in the vicinity of

the airfield.


services - implementation

Wildlife Hazard Management Training

Our practical and theoretical training programs draw

on years of experience from Australia and around

the world. Our experienced trainers deliver training

to airports, airlines, regulators, pilots, aviation

biologists, and anyone who has an interest in

wildlife management. With Introductory, Refresher

and Advanced programs available, we can cater for

all levels of experience and expertise. We also

specialise in creating customised programs and

workshops that meet client-specific needs.

Key inclusions:

• Practical and theoretical classes.

• Experienced trainers.

• Course materials.

• Assessment and certificate of completion.

• After-training support.


experience by sector


Engineering and Consulting firms


Airlines and Pilots

Department of Defence

Air Traffic Control


employee profiles

People are the core of who we are.




Phil is one of the world’s leading professionals in aviation

risk assessment and mitigation. He is internationally

recognised in this field, having completed projects at over

70 airports in North America, the Middle East, South

Pacific, New Zealand and Australia. Phil sat on the

International Birdstrike Committee’s Steering Committee

and is the only Australian to have done so. Phil has

written or delivered papers to more than 50 conferences.

Phil has worked as a consultant for more than 25 years

and for nearly 20 years on airports. He is owner and

Managing Director of two very successful companies –

Ecosure and Avisure. Since 1994 Phil has grown

Ecosure into an award winning company that is now one

of the largest ecology-based environmental consultancies

in Australia and Avisure in the past few years has opened

offices in Vancouver, Canada and Brasilia, Brazil.

Phil is passionate about delivering practical solutions. He

achieves this primarily by inspiring those around him.

Stakeholder and community engagement and guiding

committees are particular strengths. He has chaired,

participated in, or provided technical advice to more than

fifteen committees relating to various aviation matters.

Jeff has found a way to combine his passions through his

training as a commercial pilot and wildlife veterinarian. He

has piloted light aircraft in the remote northern Australia

as part of the national Brucellosis and Tuberculosis

Eradication Campaign, co-founded the regional Ibis

Management Coordination Group based on a significant

wildlife strike, and used Remotely Piloted Aircraft

Systems to monitor wildlife. In these and many more

projects, Jeff has played a crucial role in identifying

innovative approaches to wildlife management. His

approach is heavily influenced by his keen interest in

aviation; he gained a Commercial Pilot’s licence in 1989

and a Commercial RPAS licence in 2012.

He has over twenty years’ experience designing Aviation

Wildlife Hazard Management Programs, assessing new

methods and equipment and investigating wildlife strike

incidents. He is a member of the International Society of

Air Safety Investigators (ISASI) and was the aviation

instructor for 2WG 213 SQN Australian Air Force Cadets


Jeff’s experience makes him ideally suited to support

Avisure projects particularly in the areas of quality control

and foundation science. He is also heavily engaged in

project design and developing new areas of expertise

within the company.




With more than 26 years of aviation experience, Jill is a

highly valued contributor to the Australian aviation

industry. She has worked at six Queensland and

Northern Territory airports, where she has been

responsible for airfield operations, airfield security,

workplace health a safety and environment management.

Between 2006 and 2014, she was the Health Safety and

Environment Manager for Northern Territory Airports Pty

Ltd (NTAPL), and between 2014 and 2015, she was the

Operations and Standards Manager/Acting General

Manager Aviation for Townsville Airport. Jill was an

Executive on the Australian Aviation Wildlife Hazard

Working Group (Chair and Deputy Chair), and a

representative of Australian Airports Association. She has

also been involved with the World Bird Strike Committee.

In 2016, Jill joined Avisure to focus on expanding the

company’s expertise to include services relating to

operational risk, aviation safety, and environmental and

occupational health and safety management. Jill brings

extensive experience in airfield operations, risk

management, and systems management (quality, safety,

risk, and environment), providing Avisure’s clients with a

suite of services such as compliance monitoring, auditing

and emergency events training.

She is also an Operations Officer as an Active Reservist

with the Royal Australian Air Force, currently based at

23SQN, RAAF Base Amberley.

Jeff draws on 15 years of project and people

management in leading our Australian-based team. He

has a demonstrated record of achievement in

programmatic areas such as project design and

implementation, risk management, stakeholder

consultation and training, and monitoring and evaluation.

Jeff believes in contributing to the industry in which he

works, holding a seat on the Australian Aviation Wildlife

Hazard Group Executive and providing technical advice

on the National Airports Safeguarding Framework, Civil

Aviation Safety Authority Manual of Standards Part 139,

and Australian Airports Association Airport Practice

Notes. In addition, he has presented at national and

international conferences related to human-wildlife

conflict and aviation risk.

Jeff’s support for his team and the industry is based on a

technical background that includes conducting

agricultural extension work in South America, evaluating

payment for environmental schemes in Central America,

and assessing and managing wildlife hazards at airport

and non-airport locations. He has assisted regional and

international airports in Australia, New Zealand, and the

Middle East to manage their aviation risk through training,

hazard assessments, on-the-ground work and the

development of management plans. He has contributed

to hazards assessments for Western Sydney Airport, the

new parallel runway at Auckland International Airport,

and the implementation of avian radar systems.




Will has been involved in assessing, developing and

implementing wildlife strike management programs at

airports across the globe for twelve years and is currently

responsible for project managing the wildlife

management programs for Vancouver International,

Sydney International, and Launceston Airports.

He has thousands of hours’ hands-on airside experience,

ranging from establishing and implementing airside

surveys to undertaking active hazard management using

a range of tools including lasers, stock whips, and

firearms (pyrotechnics and live shot).

Will leads and mentors teams in Australia and Canada

and provides quality assurance for project design and

implementation. In this way, his airside operations and

ecological knowledge is infused in Avisure projects

around the world. He takes a pragmatic approach to

addressing human-wildlife conflict issues ensuring that

various stakeholder perspectives are included in holistic


Kylie has been involved in developing, implementing and

assessing wildlife strike management programs at

airports, both civil and military, since 2003. She has an

intimate understanding of the challenges and

requirements of the aviation industry, and has worked

with more than 50 airports on projects that include audits,

risk monitoring, risk assessment, management program

development and training. She has also played an

important role as a consultant to several Australian

airport committees, providing technical advice and


Kylie is one of Avisure’s key trainers and coordinated the

development of Avisure’s Wildlife Hazard Management

Training Program. She has delivered this program to

numerous airports and aviation personnel throughout

Australia, New Zealand and the Middle East, and has

developed and delivered numerous customised

workshops for airport personnel.




Ronel is a senior environmental scientist in the field of

wildlife strike assessment and mitigation, airport safety

and fauna management and has been a key member of

our team since 2009. He has been instrumental in

implementing the Australian Defence National Wildlife

Hazard Management Strategy. Ronel’s understanding of

wildlife hazard management at military bases is based on

thousands of hours of on-the-ground work actively

managing and monitoring wildlife hazards. Ronel has

developed and implemented the separation-based

management approach which treats wildlife-aircraft

separation in the same manner as aircraft-aircraft

separation. His ability to successfully implement this

approach requires an intimate understanding of airside

operations and behavioural characteristics of wildlife.

Ronel’s approach has reduced the total number of strikes

as well as the number of damaging strikes at each of the

bases where his teams operate. The programs’

successes are based on Ronel’s inclusion of multiple

stakeholders including flying squadrons, air traffic control,

senior officers, environmental officers, external

contractors, and government agencies.

Biologist and project manager in the field of airport

wildlife management, Tanya Drapeau currently leads the

Avisure Services team at Vancouver International Airport.

Tanya joined Avisure in October 2016 and brings with her

more than 10 years’ experience from both Civil and

Military airports in Canada, as well as from wildlife

management contracts performed on landfills and other

industrial sites.

As a scientific communicator, she has developed and

delivered exceptional environmental outreach programs

for a wide range of audiences and has prepared and

delivered workshops and training programs for the public

and wildlife management personnel.

Her expertise extends to efficient operations and human

resources management, as well as to dynamic internal

and external communications, including social media and

digital marketing.

Ronel recognises there are still improvements that can

further reduce wildlife strikes at military bases. He is

researching and implementing the latest industry

technology, including avian radar, to minimise risk to

personnel and the cost and loss of capability associated

with wildlife strike to Australian Defence Force aircraft.


social responsibility

Avisure believes acting sustainably

today creates a responsible future.

Our internal protocols systematically analyse our

work systems to reduce our non-renewable

resource use, increase our efficiencies, become

carbon neutral, make use of renewable resources

and decrease our environmental footprint.

We participate in, and contribute to, a variety of

socially and environmentally responsible campaigns

that aim to improve our world, locally and globally.

We also redirect a portion of our profits back into

scientific research.


quality ohs environment

Avisure has a certified Integrated Management

System (IMS) compliant with ISO 19001 (quality), ISO

1400 (environment) and AS/NZS 4801 (occupational

health and safety). The IMS is comprised of 10

Business Areas which apply to all the processes and

systems in our consulting, field, business

development and management activities. Each

Business Area has a management system defining

how Avisure:

Our clients regularly commend Avisure’s quality

processes for the readability, accuracy, and error-free

nature of our deliverables. Avisure has an induction

program, on-going training, and regular internal audits

to maintain our consistency and compliance with

standards, legislation, regulations, codes of practice

or standards that apply to general and project specific

activities, and our own internal requirements.

• manages risks

• prevents harm

• maintains a high level of quality and customer


• reduces environmental impact

• meets company and legislative requirements

• implements compliance, monitoring, auditing,

reporting and investigation processes

Review and


Continuous Improvement Cycle

• Analysis

• Corrective action

• Audits


• Strategy and plans

• Identify hazards and


• Identify legislative

and other obligations

• ensures continual improvement.

The supporting documents such as policy,

procedures, work instructions, guidelines and forms

are readily available to all personnel via the controlled

document drive and updated as per the review

schedule. The IMS also establishes minimum

requirements for communicating and integrating

policy, improvement plans and strategies. It includes

methods for documenting and incorporating systems,

assessing their effectiveness, and analysing and

improving performance.


and Evaluation

• Monitoring

• Incident and defect



and Operation

• Communication

and consultation

• Procedures

• Induction,

training, etc.


quality ohs environment

Measurement and Evaluation

Regular audits of our IMS occur in compliance with

External Certification audits (AS/NZ 4801, ISO 14001,

and ISO 19001) and internal audits in addition to

other compliance activities, management reviews,

reporting and analyses of data. These audits review

and analyse our performance in order to identify

existing or emerging trends, measure effectiveness of

current standards, and provide direction in the

development of improvement plans. We apply the

principles of risk management and continual

improvement to all audit programs and processes.

An external certification body conducts triennial

certification audits. These audits identify compliance

to ISO 9001 (quality), ISO 14001 (environment) and

AS/NZA 4801 (OHS) standards. Interim surveillance

audits are conducted on a smaller scale on an annual


Avisure has performed to an extremely high level in

the certification audits, evidenced by the lack of major

or minor non-conformances for the previous two

years. Our system has been commended by

Lendlease, Broadspectrum, Water Corporation and

Vancouver International Airport.


client profiles


Vancouver International Airport


Vancouver, Canada


Wildlife Hazard Management


Vancouver Airport is situated on the Fraser River delta which attracts 10s of thousands of

geese each winter resulting in a significant aviation hazard. This program involves providing

on ground delivery of our team of wildlife biologists and trained technicians to manage this

risk 24/7. In arguably the best resourced airport wildlife program in the world, coordination is

required of various world leading innovations including the use of dogs, falconry and boats

on the foreshore areas to disperse birds.


Bahrain International Airport


Bahrain, the Middle East


Wildlife Hazard Assessment

Bahrain International Airport required the assessment of current wildlife hazards on- and offairport

across each season, a risk assessment, an evaluation of current wildlife management

practices and associated documentation, a compliance audit against national regulations and

international standards, recommendations for the development and implementation of a

comprehensive wildlife hazard management program, the development of species strike risk

profiles, and the delivery of training for wildlife control personnel.


Broadspectrum Pty Ltd


RAAF Edinburgh, East Sale and

Point Cook


Wildlife Management Program

Since February 2011 an Avisure Wildlife Management Officer has been dedicated to the

daily assessment and management of their wildlife strike risks. Key to the success has been

the implementation of an aircraft and wildlife separation model; the first of its kind in

Australia. The program includes bird surveys, updated risk assessments, stakeholder

engagement, training and reporting. Since the program commenced, there has been one

damaging strike (which occurred off airport) compared with six damaging strikes in the three

years preceding our involvement.


Sydney International Airport


Sydney, Australia


Wildlife Hazard Management

Sydney airport is the busiest airport in the southern hemisphere and requires a sophisticated

wildlife management program to identify and mitigate strike risk. This includes bird and bat

surveys, risk assessment, project design, client training program, reporting and stakeholder

engagement. In an Australian first, Sydney Airport has developed a decision tool to assist

land users in the vicinity of the airport to assess proposed developments against Guideline C

of the National Airports Safeguarding Framework. Avisure has been their technical

consultant since 2008.


client profiles


Melbourne Airport Pty Ltd


Melbourne, Australia


Terminal Operations Reference

Manual: Gap Analysis

The Aviation Operations team recognised that the Terminal Operations Reference Manual

(TORM) was outdated, incomplete and did not reflect the operational requirements and

training needs for new staff. Subsequently, in December 2016, Melbourne Airport

commissioned Avisure to complete a gap analysis on the TORM and identify

recommendations for improvements. By reviewing relevant literature and legislation, and

interviewing key personnel, the aim of the gap analysis was to ascertain legislative

compliance, determine the status of the existing components, and identify components to be



Canberra Airport


Canberra, Australia


SMS 360 Degree Audit

Avisure provided Canberra airport with a 360 degree audit on their SMS to verify its

compliance to legislation, its objectives achievement and the effectiveness of its

implementation. The audit also provided Canberra Airport with recommendations to improve

the SMS, beyond status quo, in order to achieve industry best practice.


Cairns International Airport


Cairns, Australia


Flying-fox Hazard Assessment

In order to determine the best possible management practices to mitigate the significant

flying-fox strike at Cairns Airport, Avisure was engaged to facilitate a hazard assessment of

flying-foxes in the Cairns area. The project was a collaboration between Avisure and CSIRO

Sustainable Ecosystems with Avisure monitoring flying-fox movements on-airport and in the

vicinity, and CSIRO examining the phenology patterns of flying-fox food trees, flying-fox

camp occupation, and flying-fox fly-out patterns in the Cairns region.


Australian Airports Association




Airport Practice Note

Avisure partnered with AAA to develop the technical content for their Airport Practice Note 9:

Wildlife Hazard Management at Airports and their on-line Wildlife Hazard Management

Essentials (WHME) course. The aim of the Practice Note is to provide aerodrome operators

with a comprehensive guide to wildlife hazard management in Australia. The WHME is a four

module course that provides the fundamentals of wildlife hazard management with the

benefits that on-line training provides.



Avisure is proud to be affiliated, and have long

standing relationships with national and international

bodies and industry associations:

Airports Council International (ACI)

International Civil Aviation Organization (ICAO)

World Birdstrike Association (WBA)

Working Group Bird Wildlife Strike in Engineering and

Aviation (WBSE)

Australian & International Society of Air Safety

Investigators (ASASI and ISASI)

Australian Airports Association (AAA)

Australian Aviation Wildlife Group (AAWHG)

Bird Strike Association of Canada (BSCC)

Bird Strike Committee USA (BSC USA)



“As Avisure maintains a

24/7 presence on the

airfield, they continually

seek ways to advance site-specific training

to ensure that when the need arises, as it

often does in a busy airport, they are relied

upon to get the job done safely and

effectively. This last point is most

impressive considering our head offices

are 7000km apart. . . I highly recommend

Avisure for any training, safety

management and wildlife services they

offer. I admire greatly Avisure’s clear

commitment and passion for safety and

operational effectiveness that makes them

a stand-out in their respective field”

Arnie Jassmann | Vancouver International Airport

Avisure brought a high degree

of scientific rigor. ... This

coupled with their

understanding of operational aerodromes

both in a military and civilian context

provided a sound approach to managing

the potential for wildlife-aircraft strike. …

Since Avisure have been appointed to

RAAF Base Edinburgh the risk of wildlifeaircraft

strike has decreased, aircrew are

safer and the level of management of this

important issue has been lifted to a new


Mark Donaghey | DSG Central and West

“Gold Coast Airport has a

long-term partnership with

Avisure, working together

since July 1997 to mitigate the wildlife risk

to flight operations. Avisure’s diverse and

highly skilled team brings industry

knowledge, best practice, and real-world

solutions to the complex and intricate

challenges we face with wildlife hazard

management. The Avisure team have first

hand knowledge of our operations acting

as part of our wildlife management team

during periods of greatest wildlife strike

risk. Their team provides practical

solutions that address both biological and

operations risks and challenges.”

Joel Sinclair | Gold Coast Airport

“… Avisure were

selected ahead of some

strong competition for a variety of reasons,

but primarily their focus on customer service

and working with us in partnership. ...

Avisure has provided professional and

prompt service, ensuring that all key

milestones have been achieved against

schedule, whilst responding to changing

circumstances with a flexible and efficient


Mohamed AlSayed | Bahrain Airport Company

“Darwin International

Airport has had an

association with Phil

and the Avisure team for

a number of years … Avisure recently

conducted training sessions for our Airside

Operations staff. Identifying bird species

has been a huge benefit of and Jill’s

passion, expert knowledge and delivery of

the training ensured positive engagement

from all attendees and feedback noted the

relevance of the content and how beneficial

the training was and how this has assisted

with understanding the importance in

managing wildlife hazards”

Mike Clancy | Darwin International Airport

“Our work with Phil Shaw and his

team at Avisure aimed to develop a

comprehensive guide to wildlife

hazard management for Australian airport

operators … Phil and his team went above

and beyond ... The end product is a

fantastic resource for aerodrome operators

that was produced on budget and on time ...

What we appreciated most about working

with Phil and his team was their expert

knowledge and attention to detail.”

Jared Feehely | Regional Airports Officer, AAA

“... Leaning on the

knowledge and

expertise of Avisure enabled our pilot

representatives to be more aware of the

risks involved with bird strikes, wild life

hazards and other pertinent natural dangers

at airports. Jeff was engaging and

informative, he is truly passionate about his

job and it showed. We look forward to a

continuing working relationship with Avisure

and will be using your services in further

training days.”

Alex Dunbar | AusALPA




e contact@avisure.com

t +61 7 5505 4039

f +61 7 5508 2544

Level 4 McDonald House

10/37 Connor Street

Burleigh Heads QLD 4020

PO Box 404

West Burleigh QLD 4219


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