Hotel SA Dec 17 - Jan 17

The Official Publication of THE AUSTRALIAN HOTELS ASSOCIATION (SA branch) December 2017/January 2018
FLIGHT OF
THE FEATHERS

merry christmas
From the team at H&L we thank you
for your ongoing support
We’re here to support* you during the
busy Christmas period
We are invested in your business success
In 2018, we will continue to provide
the service, support and technology
to maximise your profitability
happy new year
Call Us 1800 778 340
www.hlaustralia.com.au
*We have a range of support packages including: Premium: 7.00am – 1.00am 7 days | Standard: 7.00am – 10.00pm 7 days |
Basic: 9.00am – 5.00pm Monday – Friday (excluding public holidays) NB: Extra charges outside these hours.
Australia – making all things POS, possible!

CONTENTS
FEATHERS CROWNED AMONG
AUSTRALIA’S BEST
8
The cream always rises to the top – and so it was for
the newly renovated Terrace at the Feathers Hotel
when it was judged t he best outdoor area in Australia
at the 2017 AHA National Awards for Excellence.
PRESIDENTS CHRISTMAS LUNCH 18
Over 300 guests attended the Presidents Christmas
Lunch held on Tuesday 5 December at the Adelaide
Convention Centre.
OUTDOOR COMPETITION HEATS UP
Competition is fierce in the outdoor sector for hotels.
24
HOTELS SHINE AT TOURISM AWARDS
Several Members were recognised with awards at
the 2017 South Australian Tourism Awards.
27
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4 PRESIDENT’S REPORT
FROM THE PRESIDENT
PETER HURLEY AO – AHA|SA PRESIDENT
ELECTION 2018
We are rapidly approaching an election like no
other in our history.
The AHA is, and has always been, apolitical.
However, we unashamedly support those who
engage with us to reduce harm by alcohol
abuse and gambling and generally don’t seek
to harm our industry.
Our current Christmas campaign actively
encourages people to vo te for those who do
not endanger the jobs of the 26,250 South
Australians we employ.
It follows naturally that if our workers jobs are
secure, so are our members’ businesses.
Rex Jory, to his great credit, is the first opinion
columnist to extensively list the issues that SA
Best needs to disclose.
Rex pointed out that we don’t have much idea
what SA Best really stand for.
He asked that they announce which major
party they would support to form Government.
He asked whether SA Best members must
vote for their leaders’ personal policies, or
whether they will have a free vote?
He very reasonably insisted they release
detailed policies on tax, on debt, on size of
public service, on education, on health, on
cost and reliability of electricity.
Who would they appoint as Treasurer and
Attorney General. Do they support the
introduction of a Carbon Tax?
The column concluded that as a major force,
SA Best must confront some hard questions.
And let us know their proposed solutions.
Just keeping the majors honest doesn’t cut it
any longer given their lofty ambitions.
Our polling is suggesting some people think
that disruption in politics is somehow a
Hotel SA
meritorious thing, but the business community
knows different.
Disruption creates uncertainty, disruption
creates instability, disruption can wreck
industries that will never be recovered.
Make no mistake, anything other than an
outright majority by either major party would
mean great uncertainty and would be a
terrible outcome for decisive government for
SA.
An uncertain Government, with a balance of
power held by some other third party, or an
individual, would be disastrous for business
confidence and therefore investment and
therefore growth of the economy and jobs!
AIR B&B
The AHA position on Airbnb is in sync with
the SA Tourism Industry Council.
That is, unregulated accommodation providers
avoid obligations such as disability access and
facilities, taxes such as Land Tax, income tax,
GST and payroll tax because they employ no
one.
Increasingly cities around the world are
recognising that too many operators are
commercial in their intent, and hide behind the
facade that Airbnb is really just mum and dads
(the Darby and Joans) renting out their spare
room now that the kids have moved out!
Darby and Joans and the vacated kids
bedrooms are not the issue!
Our concern is that if the current model
remains unchecked, it will undermine
investor confidence, cannibalise markets and
ultimately cost real jobs.
This weekends Australian newspaper
carried a column on Airbnb, which stated: “I
worry about a push to force buildings zoned
residential only to accept holiday lets of entire
apartments”
It pointed to website AirDNA, which reveals
that the biggest Airbnb host in Australia
grossed $5.3m last year.
Ordinarily I would have no inclination to quote
the anti-business John Faine from ABC
Melbourne. The interview with the Public
Policy manager Brent Thomas from Airbnb is
the exception.
Some snippets:
• “the bottom line is that companies like
yours are predators and parasites.
• “You want the benefits of operating in a
country like Australia but you don’t make a
contribution and you make life hell for your
neighbors.
• “You don’t pay company tax and you make
money in Australia and you don’t pay
anything back”
So, I repeat.
Airbnb:
• owns no hotels
• has never invested in hotels
• has never built any Hotels
• employs no one in Hotels
• is registered for tax purposes in Ireland
thereby avoiding the level of corporate tax
paid by domestic operators.
It’s a problem.
MERRY CHRISTMAS
As 2017 draws to an end, I wish you a Merry
Christmas and a happy and healthy 2018.
Peter Hurley
AHA|SA President

GENERAL MANAGER’S REPORT
5
AHA|SA LAUNCHES PRE-
ELECTION CHRISTMAS CAMPAIGN
IAN HORNE – AHA|SA GENERAL MANAGER
In anticipation of the 17 March 2018 State
Election the AHA|SA launched in November
a major hotel industry campaign that focuses
on the jobs of the 26,250+ people we
collectively employ and the pubs that employ
them.
This included a 60-second and 30-second
pre-Christmas campaign commercial that
creates a very positive image for the hotel
sector, emphasising the jobs but leaving
a political message. The filming of the
advertisement incorporated some 10 hotels
and their various staff….no actors!
The TV advertisement and digital video
and Facebook activity started on Sunday
19 th November and will run through until
Christmas.
A ‘Parmy Army’ radio advertisement
commenced Thursday 23 November in line
with the first Ashes Test and again focuses
on the 26,000+ jobs and the pubs/hotels
that support them.
The cinema presentations incorporating
the 60-second commercial started from 30
November.
These are supported by print in The
Advertiser/Sunday Mail, with the print
schedule going through until Christmas.
In the print advertisement, we feature
Rebecca Barnes from the Strathmore Hotel
(a real employee) and Rebecca is wearing
a badge “My Job. My Pub.” We are
distributing 15,000 badges to hotels. This
will form part of engaging our staff in the
campaign and educating them as to the
serious consequences of this coming election.
The brief for this campaign was for a
positive portrayal of the hotel industry that
is entertaining, featuring employees and
emphasising the number of jobs we support
every week year-round.
Finally, they send a political message
without directly engaging with any
party or candidate that we are looking
for pro hotel industry policies that
support jobs…..26,250 of them!
THE COMING ELECTION
AHA|SA membership is about
preserving and enhancing the
worth of your business investment
within the prevailing political and
economic environment of the State.
The AHA|SA track record of
achievements is impressive by any
standard BUT will be tested in 2018.
With the State Election looming, and
the rise of the Xenophon “SA Best”
Party, in 2018 the AHA|SA will be
taking on the biggest challenge in
decades on your behalf.
What will SA Best demand?
Apparently demands will be
‘realistic and fair’ (ABC 891).
They will include implementation
of the Productivity Commission
recommendations of 1999 & 2010.
They will include the Productivity
Commission’s recommendations of a
decade ago!
• $1 Bets
• Reduce hourly losses by slowing down
EGMs
There is nothing ‘realistic and fair’ about
these proposals! The AHA|SA has done
some preliminary analysis and it looks like
this."
The analysis estimates that a very
conservative 38% reduction in NGR could
lead to a fall in Earnings Before Interest and
Tax (EBIT) of 54% for hotel venues.
If NGR was to fall by only 30%, the impact
on EBIT may be closer to 43%, whilst a
more realistic outlook of a 45% reduction in
NGR could impact earnings by 69%.
It is likely that such a dramatic impact on
earnings would force hotel operators to
seek to remodel their venues and to source
alternative revenue (e.g. increase food
and beverage or retail bottle shop sales).
www.ahasa.asn.au

6 GENERAL MANAGER’S REPORT
However, this is likely to prove challenging at
best for several reasons, including:
• Increasing spending being redirected to
online gambling
• difficulty in growing the market due
to near stagnant population growth in
South Australia and hotels competing
with an explosion in new liquor licensees
• difficulty in increasing retail revenue
due to market dominance of major
supermarket brands
• prohibitive level of investment required
and the attitudes of financiers including
banks
• the hotel's capacity to remain viable with
such dramatic revenue losses.
Obviously, a reduction in profitability will also
translate directly into reduced cash flow.
Importantly, such a significant and permanent
fall in earnings will result in a reduction in
value of the hotel businesses. This will prove
problematic and, in many cases, catastrophic
for venues as they attempt to maintain
their borrowing levels within their bank’s
acceptable Loan to Value Ratio.
A fall in NGR will, of course, result in a
significant reduction in gaming tax being
collected by the State Government, perhaps
in the order of $130 million or more, while
consumer spending not otherwise redirected
into consumption within Australia (that
Hotel SA
generates no State tax income) will result in
less GST revenue for the Commonwealth for
ultimate distribution to the states.
The possibility of significant job losses within
the industry is real. The most vulnerable will
be regional and country pubs and those with
higher borrowings.
Of course, the obvious impact will be on
business confidence not just in hotels but
across industries and what will be left of the
26,250 + South Australian men and women
we employ.
The AHA|SA will do all we can to avoid the
chaos and madness a ‘hung parliament’ will
bring but every hotels and club needs to
explain to their staff and their customers
what the consequences for the State
could be.
ROBERT (BOB) FOORD
Sadly, a great South Australian and tourism
entrepreneur passed away suddenly and
unexpectedly on Tuesday 12 December.
Bob had over 35 years’ experience in the
private sector in Australian and international
businesses. He had extensive Board
experience and has chaired government and
private sector boards within Australia and
overseas. Robert joined the Adelaide Football
Club Board in 2010.
In 1982, he established the Proud Australia
Group of Companies, which expanded to
become one of Australia’s leading tourism
operators.
Bob’s board experience includes the
South Australian Tourism Commission,
Adelaide Entertainment Centre, Hockey
SA, Indonesian Humanitarian Organisation/
The John Fawcett Foundation, Australian
Rainforest Foundation, Australia’s Tourism
and Transport Forum and ATEC.
Bob was committed to many charitable
causes, including his role on the Crow’s
Children’s Foundation and as Director of Still
Award.
His current roles included:
• Chairman, Proud Australia Group
• Chairman, Quality Training Group
• Adelaide Football Club
• Chairman, Travel Auctions Australia
• Director, All Kids Cambodia
• Chairman, Eckermann Group Advisory
Board
• Chairman, National Wine Centre
• Director, Still Aware
Our deepest sympathies to Sheryn and
family at Bob’s passing.
Ian Horne
AHA|SA General Manager

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www.ahasa.asn.au

FEATHERS CROWNED AMONG
AUSTRALIA’S BEST
Hotel SA

FEATHERS TERRACE
9
The cream always rises to the top – and so it was for the newly
renovated Terrace at the Feathers Hotel when it was judged t he
best outdoor area in Australia at the 2017 AHA National Awards
for Excellence.
The $10-million, multi-stage development is a masterpiece of
contemporary design that offer patrons a sophisticated and inviting
destination.
From the beautiful open spaces and natural stone, right down to the
herringbone parquetry and eye-catching Kindle heaters, the Feathers
oozes quality.
Stage one of the redevelopment involved relocating the bottleshop
and development of the Feathers Pavilion. The award-winning
Terrace comprised stage two and required a substantial shutdown
period.
Work on the final stage will start in March, culminating in a larger
restaurant which will take the hotel’s capacity to 600 at the end of
2018.
Matthews Hospitality Operations Director, Shaun Matthews, paid
tribute to the team involved in capturing the national award.
The vision for the hotel was driven by a collective of the third
generation of the Matthews family. Several family members play a key
role within the organisation to make this project a reality including
Brett Matthews (Chairman), Lisa Matthews (People & Culture), Scott
Matthews (Operations) and Ward Matthews (WH&S).
“We worked extremely hard to establish what we believed was the
best outdoor facility in Adelaide, so to receive the national award is
testament to the dedication and efforts the team has put in over the
last few years.”
www.ahasa.asn.au

RENOVATIONS
The Feathers is a stunning success and a perfect example of the
risks taken by South Australian hoteliers.
Having only had a slight makeover on its 21st birthday, the hotel
had remained untouched since opening and was well overdue for a
facelift.
The Feathers Terrace – which was opened soon after the hotel’s
50 th birthday in July 2016 - has the capacity for over 400 people,
with 50 in the Saloon Bar. The brief for Folland Panozzo Architects
was to reinvigorate both, incorporating outdoor areas as feature
‘backdrops’ to the bars and as destinations in themselves.
By moving the bottle shop to the rear of the hotel, the drive-through
lanes coming off Glynburn Road provided space for the development
of the Terrace. The southern wall of the existing building was partially
demolished to open onto the outdoor area, without compromising the
appeal and integrity of the Georgian-styled building.
Having only had a slight
makeover on its 21st
birthday, the hotel had
remained untouched since
opening and was well
overdue for a facelift.
The interior areas include panelling and highlights, brass, copper,
marble, herringbone parquetry, accent and feature lighting, together
with a restrained colour scheme, and an appealing mix of furniture.
The external materials palette includes high levels of texture
including stonework, cobble paving, exposed red brickwork, render,
upholstery, timber soffits and decks. This is further softened and
enhanced by lush planters, an outdoor fireplace and a range of
designer furniture.
The use of festoon lights, pendants and wall sconce lighting plays an
important role in creating a warming and festive mood of light-andshadow.
The key focus within the Feathers Terrace is the 130-inch mega
screen on the Eastern side which acts as a centrepiece for the area
and can be viewed from almost every point.
Large retractable and louver roofs enable versatile cover across the
seasons, while extensive internal and external landscaping and large
ceiling fans help to provide a sophisticated ‘colonial’ reference in
keeping with the hotel’s rich history.
The result is versatile and sophisticated, with broad patron appeal.
“We have installed of a state of the art audio system, Vintec wine fridges,
extensive local and imported wine and craft beer list plus 12 beer taps
in each bar. With the inclusion of live music Friday and Saturday nights
plus Sunday afternoons it has made the Feathers Terrace the perfect
venue and space no matter the occasion,” said Shaun.
An area of the lower Terrace is a designated outdoor smoking area,
with its own exit access.
Another outdoor area on the northern side of the main building acts
as a ‘bookend’.
Hotel SA

THE PAVILION
During the extensive renovation work, much of the hotel was closed,
with The Pavilion providing food and beverage options. Sitting at the
southern end of the site, it now offers “something with a difference”
to the hotel proper. It has a skillion roof theme extended as a point
of architectural difference to the hotel, which coupled with baffled
translucent roof and vibrant contemporary décor, exudes a ‘Pavilion’
feel. The Pavilion offers patrons breakfast until 3pm, specialty coffee
and an extensive lunch and dinner menu featuring pizzas, small plates
for sharing and larger contemporary dishes
Hospitality & Commercial
Furniture
Was the intention to build an award-winning hotel?
“It was never our number one goal. The goal is to have a successful
business and to be successful you have to get to the quality and
consistency required of an Award-winning hotel,” said Shaun.
General Manager, Andrew McDowell, who joined The Feathers in mid-
2017, says “contemporary can be cold but not at The Feathers. It is
warm and inviting and as a result it appeals to a broad demographic.”
The hotel’s demographic had aged over time but the new development
has brought back younger people. Today’s clientele encompasses
families, retirees, young professionals and 18-35 year olds.
ALL-WEATHER FACILITY
No matter the weather, the Feathers Terrace has been equipped
with state of the art temperature controls and features. Internal
air conditioning within the Terrace Bar can be easily adjusted via a
building automation system including gas heating and evaporative
cooling.
The radiant gas heating is extensive throughout all areas of the
Terrace and can be timed to start at any stage of the day. The lower
Terrace also features a gas fireplace which helps to create a warm
ambience for guests. Inclusions of stylish outdoor Kindle Heaters
conceptcollections.com.au
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AHA 11-2017.indd 1
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ensures staff can move heating as required by customers, whilst
still keeping with the overall design of the venue. Blankets are also
readily available for all guests during the colder months.
An ideal balance of covered and uncovered areas, with some areas
covered with retractable or adjustable roofs, allows for adjustments
to suit the weather and desired ventilation. Large ceiling fans help to
promote natural air flow within the summer months, and misting fans
are used on warm days.
KITCHEN AND FOOD
“The new kitchen is very different to the original kitchen, which was
set up for a carvery of 60 people,” said executive chef Chris Esson.
The main kitchen was fully rebuilt for optimum workflow and includes
state of the art appliances. A Josper Oven has been installed and
a new style of pizza oven is being shipped from the USA to keep up
with demand.
This is paired with a focus on high quality South Australian produce
… and the results are reflected in the positive online reviews of the
food. The Terrace Bar Menu offers pub classics including multiple
burger and schnitzel choices paired with healthy salad options, all of
which can be tailored to certain dietary requirements.
Customers can share smaller “Sociables” dishes as well as larger
“Friends” platters.
“We’re one of the best priced hotels for the quality we produce; it
really is very reasonable,” said Chris.
“We just seem to be getting better and better and we have had a run
of record weeks.
“We still have so much to offer.”
The range of wines on offer is also noteworthy, thanks to the
appointment of Clinton Lucas as a sommelier, who also advises on
the range in the bottleshop.
Hotel SA

From concept to completion Folland Panozzo Architects are proud
to be associated with The Feathers Hotel.
269 brighton rd, somerton park sa 5044 | phone (08) 8376 8888
fparchitects.com.au
www.ahasa.asn.au

FEATHERS TERRACE
15
STAFF
Staff numbers have doubled to cope with demand. Andrew McDowell
has been working to ensure success and rising patronage does not
compromise the level of service and sophistication required of an
award-winning hotel.
“To achieve a consistently high standard you need to have good
people,” he said.
Lisa Matthews, Head of People and Culture credits the success of
the venue to the emphasis of the organisation on staff retention.
“There are a broad range of advantages working with the Matthews
group and our staff understand they are not just working for a
paycheque. We offer a supportive environment, the opportunity
to gain training and experiences they could not get in other jobs,
there are great opportunities to advance quickly and the skills are
transferable.”
FAMILY LEGACY
The Feathers was opened in 1966 by the Matthews Hotel Group, a
Australian family owned business operating for over 75 years.
"The new look Feathers has taken a great deal of collective effort
and vision. As part of the third generation of the Matthews family,
we are looking at ways to bring the fourth generation into our
organisation and continue our legacy."
“My grandfather Seymour Matthews had a particular style in the
sixties and seventies and now the new Terrace ties back to the
original building. You can see the transition.
"The new look Feathers
has taken a great deal
of collective effort and
vision. As part of the
third generation of the
Matthews family, we are
looking at ways to bring
the fourth generation
into our organisation and
continue our legacy."
“I feel we are upholding the heritage and legacy of the family.”
Matthews Hotels also own and operate in metropolitan Adelaide the
Maylands Hotel, Buckingham Arms, Mansfield Park Hotel and in the
South East the Park Hotel, South Eastern Hotel, Mount Gambier
Hotel, Colhurst House B&B and the Eyre Hotel in Whyalla.
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www.ahasa.asn.au

16 ELECTION ISSUES
SA STATE ELECTION MARCH 2018
by Wendy Bevan, AHA|SA Manager - Government Relations & Policy
The next State election is just three months away. Between now
and then there is the busy ‘silly’ season with Christmas and New
Year’s Eve, the ‘lazy’ days of January followed by “Mad March” with
the hazy heat-filled Fringe Festival, the Adelaide Festival of Arts and
Womadelaide.
It is absolutely no accident that elections are fixed for March.
Nothing provides the general public with a sense of optimism
more than ‘vibrancy’, warm sunny days, humming city streets, sunny
beaches and full hotel beer gardens. Optimistic people are more
likely to be more forgiving of sitting governments.
Opposition parties are of course less pleased with the timing of State
elections as it is harder to get traction with a critical news story or
even a strong policy statement.
It is also one reason why an unexpected power failure can be such
a political problem. Not only does it bring people back to reality
but it also gives Oppositions something immediate to focus on and
to finally get an opportunity to be heard about real issues that will
matter after the election.
Issues which include high power costs, the need to get and retain
good skilled staff, penalty rates, business taxes and a stagnant
population in South Australia. It is these issues that the AHA|SA
continues to bring up with politicians.
The AHA|SA is an a-political organisation. It does not universally
support one political party over another. Regardless of who is in
power the AHA|SA works with all sides of Government and all
parties to fight for the best outcome for our Industry.
It is the AHA|SA’s job to cut through all this obvious politicking
and to look closely at the policies, intentions and attitudes of each
political party towards the hospitality industry. The AHA|SA then only
supports those who treat the hotel industry with respect and who
both understand and value the social and economic contribution that
the hotel industry makes to South Australia. This includes:
• Direct employment for more than 26,000 people
• An annual payroll of more than $958 million
• More than 12,000 1 to 5 star accommodation rooms
• More than $445 paid in taxes, levies and rates
• Contribution of $4,015 to Gross State Product
• Hosting 84% of live music gigs
• Contribution of more than $664 in total capital expenditure
• $1.23 billion in annual purchases, mostly from local suppliers.
At present the ALP holds 24 seats outright in the 47 seat House
of Assembly plus has the allegiance of Independents Brock and
Hamilton-Smith, taking total seats to 26 and allowing it to govern.
As happens after each election since 2014 the seat boundaries have
been reviewed and redrawn, with the result that based solely on the
results of the last election, ‘in theory’ a Liberal party would win with
27 of the 47 seats - rather than the marginal ALP win of 2014.
But a lot has changed since 2014 and for a number of reasons the
same voting patterns cannot be assumed.
Hotel SA

ELECTION ISSUES
17
Prior to the March 2018 election thirteen of the current politicians
will retire, seven from the Labor Party (ALP) and six from the Liberal
party. Another Liberal member has resigned and will likely stand as
an Independent in Mt Gambier.
At the very least the resultant flood of new candidates, even in safe
seats, may change voting patterns as personal loyalties to longstanding
members of major parties no longer apply.
In fact, a June 2017 Galaxy poll based on the newly drawn
boundaries indicated a close 24/23 Liberal party win rather than 27.
Add to this the unpredictable intentions of swinging and undecided
voters who have the power to change the outcome (this is where
election timing and the last minute optimism of a buoyed community
comes into play) and the outcome of the election is murky and
unpredictable.
And this is before factoring in the SA BEST party, led loudly by the
freshly-resigned-from-the-Senate and charismatic Nick Xenophon.
The arrival of Nick Xenophon’s SA BEST party – and the
announcement by Xenophon that he himself will contest the House
of Assembly seat of Hartley – changes the political landscape of the
March 2018 dramatically. Xenophon has also announced he intends
to run up to twenty candidates in twenty seats which is almost half
the lower house.
The seat of Hartley and the overall election is now very much a threehorse
race.
Foreshadowing the likelihood of an SA BEST challenge, in
the middle of June 2017 the AHA|SA conducted independent
polling which suggested SA BEST could win a number of
lower house seats.
Industry knows the huge importance of gaming to many in the
hotel and club sector. Gaming income pays for staff, musicians, the
exorbitantly high power costs and capital investment.
In the lead up to the March election the AHA|SA has a
deliberate strategy to reinforce the huge value of our
industry to South Australia.
We have launched our positive print and media campaign ‘My job in
my pub’.
The AHA|SA is undertaking economic modelling to assess the
financial impact of policy changes to the viability of its member
businesses. We are meeting with candidates from the major
parties to, at every turn, emphasise the need to value the hotel
industry and that ANY policy position which hurts the viability of
the hotel industry will have a much broader negative impact on
South Australia.
A downturn in business or increased costs will mean some hotel
businesses would inevitably be forced to close with the obvious flow
on effects to the broader community, supplier businesses, staff and
employment.
Hotels currently host more than 84% of all live music gigs. SA has
been named a UNESCO City of Music and in November 2017 Lonely
Planet named Adelaide as Australia’s live music city. Any policies
which hurt hotel businesses would hurt live music, and musicians.
The March 2018 election is a critical one and will be pivotal for the
hotel industry. The outcome will influence policy and business in this
State for the next decade and beyond.
This would mean a hung parliament with Xenophon having
balance of power.
The AHA|SA would much prefer a definitive win by either party than
a marginal and potentially disruptive or paralysed government – and
a minority party having undue and significant influence on policy
positions that will affect SA hotel and hospitality businesses and the
economy more broadly.
Both major parties have announced their public positions with
respect to a possible SA BEST balance of power. The Liberal party
stated they would not work to form a coalition with SA BEST and
that voters must vote Liberal if they want a liberal government. The
ALP adopted an, outwardly, pragmatic ‘let the democratic chips fall
where they may’ attitude. It must be assumed however that if it meant
winning government, both majors would negotiate with Xenophon
before they would hand government to the other.
But what would a hung parliament and SA BEST balance of
power mean to the Hotel Industry?
Both major parties have said they don’t plan to change the gaming
industry. But at the end of the day if SA BEST had balance of power
it is hard to believe they wouldn’t do whatever it takes to retain or
gain a role in Government.
Xenophon himself has stated publicly that he would take a ‘pragmatic
and realistic’ approach to gaming, with the implication
that he has softened his approach. That is as may be however, even
these ‘sensible’ changes would have a dramatic effect on hotel
industry viability. Imagine $1 maximum bets, a reduction in EGM
functionality and, potentially, mandatory pre-commitment and the
removal of EFTPOS machines.
www.ahasa.asn.au

18
PRESIDENT’S LUNCH
PRESIDENTS
CHRISTMAS LUNCH
Over 300 guests attended the President's Christmas Lunch held
on Tuesday 5 December at the Adelaide Convention Centre. The
traditional wrap up event for the year was a great success and had
many politicians, business owners and special guests in attendance,
including the Premier Jay Weatherill and Leader of the Opposition
Steven Marshall. The highlight of the lunch was the keynote address
delivered by retiring AHA|SA President Peter Hurley AO.
Hotel SA

PRESIDENT’S LUNCH
19
www.ahasa.asn.au

20 PRESIDENT’S LUNCH
Hotel SA

PRESIDENT’S LUNCH
21
www.ahasa.asn.au

22 GAMING CARE
HARM MINIMISATION – PROTECTING
PATRONS AND INDUSTRY
It is now well recognised that for a small percentage of people,
gambling can become a problem. The latest study into gambling
prevalence rates in South Australia shows that just under 70% of
South Australians gamble at least once a year, and although 0.6%
of people are classified as problem gamblers a further 2.5% are
classified as moderate risk gamblers.
Previous studies on the harm caused by problem gambling have
focussed on the financial loss to an individual or their immediate
family, or the cost of gambling treatment services to the community.
However, it is true that the harm from gambling can manifest in
many ways, including health concerns, fewer leisure activities,
effects on education and employment, critical incidents, fewer social
engagements, and psychological concerns in addition to financial
harm. Further evidence suggests that gambling related harm is
not limited to the 0.6% of people classified as problem gamblers,
but that moderate risk and in some cases low risk gamblers may
experience one or more of these harms at some time.
It is also important to recognise that harm is not limited to the
gambler alone, but may be experienced by a spouse, other family
members, friends and colleagues. In some cases, a gambler may
be unaware of the harm that their gambling is causing others as
the experience of the gambler may be very different to that of their
family and friends.
While gambling can and does have many benefits, such as providing
a social outing or entertainment, for some people the harm suffered
through gambling exceeds the benefits they may have received as
gambling is no longer playing a positive role in their life.
Governments and Gambling Help Services alike around the country
have in recent times started to move away from phrases such as
‘Gamble Responsibly’ when looking at ways to address problem
gambling and instead are taking a harm minimisation approach.
In effect, this means to look at those moderate risk gamblers and
identify whether any safeguards or messages can be put in place to
reduce the risk of these people developing gambling problems.
There seems to be general acceptance that the term ‘Gamble
Responsibly’ is often misinterpreted by the general public and by
venue staff alike. Many have indicated that it suggests that if you
experience difficulty with gambling you have been irresponsible with
your money which then leads to further stigma and a reluctance to
seek help. Others have indicated that the term suggests there is
one simple solution to avoid developing a gambling problem, and
that is to be responsible when you are gambling. The terms is in fact
an oxymoron as gambling is an inherently risky activity as there is
always a greater chance of losing funds than of winning. How do you
undertake a risky activity in a responsible manner?
The move away from advising those people with gambling problems
to ‘Gamble Responsibly’ and towards a harm minimisation approach
for all gamblers means a shift in focus not just for regulators and
law makers, but also for venue staff and licensees. While it is still
vital to assist patrons who identify as problem gamblers to seek
help through counselling or self-exclusion, it is also important to
focus on those moderate and low risk gamblers who may not yet
be experiencing a problem with their gambling but may be suffering
harm in some form, be it regret they have not spent sufficient time
with their children or have not socialised with friends due to spending
more time gambling than they intended.
One way that the South Australian hospitality industry has been
at the forefront of harm minimisation is through Gaming Care, the
Hotels Responsible Gambling Early Intervention Agency. Gaming
Care works with all South Australian Hotels with gaming machines
to reduce the harm caused by problem gambling by working
collaboratively with venue staff, Gambling Help Services, and other
Government and Non-Government Community Service organisations.
Recent research in South Australia has shown that gaming patrons
are generally unaware that staff are able to provide assistance or
offer options to reduce gambling harm. Most patrons believe that the
only option available to them if they begin to experience difficulty
with gambling is to be barred from the gambling venue and therefore
they are reluctant to discuss their gambling with venue staff, as they
are concerned they will be barred from the premises.
Gaming Care’s early intervention model, in which staff receive
training on how to recognise indicators of potential gambling harm
and approach those patrons for a discussion around their behaviour
not only ensures venues comply with the reporting requirements of
the Gambling Codes of Practice but helps to normalise discussions
around difficulty with gambling. Often referred to as a hospitality
approach, by making themselves familiar with patrons and building
Hotel SA

GAMING CARE
23
In some cases, a gambler
may be unaware of the
harm that their gambling
is causing others as the
experience of the gambler
may be very different to that
of their family and friends.
up a rapport these patrons feel more confident in discussing any
harm they may be experiencing with staff. Gaming Managers and
Employees are then able to suggest options to patrons that may
help in preventing further harm such as limiting their time or spend
at the venue which can often be managed through pre-commitment
facilities.
Further research has shown that providing behavioural feedback
to gamblers about how their gambling may be causing harm to
themselves or to others can empower them to make informed
decisions about their play. Gaming staff are able to observe
gambling behaviour in real time, noting changes in a patron’s mood
and appearance as well as any changes to time or money spent
gambling, and through the reporting process document the patrons
behaviour and record any follow up action to be taken. This provides
the unique opportunity for staff to provide customised feedback to
patrons on their behaviour that the patron can then consider and
make informed decisions about how to proceed. For example, if there
have been multiple reports that a particular patron has appeared
distressed while gambling, staff may approach the patron for a
chat and advise that the patron has not appeared to be enjoying
themselves while gambling at the venue. The patron can consider
this information, reflect on whether they are no longer having fun,
and decide whether gambling less frequently may help them to enjoy
visiting the venue again.
Early intervention and harm minimisation is not about prohibition
of gambling – instead the focus is on limiting any future harm by
helping patrons to gamble within safe limits. Gaming Care continue
to encourage and support venue staff through education and training
regarding recognising problem gambling indicators and provide
assistance in accurately documenting patron behaviour. The aim
is to provide staff with confidence and skills required to engage
directly with patrons who are showing indicators of potential problem
gambling behaviour so they may intervene early and refer the patron
to a gambling help service or offer other support options if required.
If you would like further information on how Gaming Care can assist
your venue, please contact your Gaming Care Officer or call our
office on 8100 2499
www.ahasa.asn.au

24
OUTDOOR DINING
OUTDOOR COMPETITION HEATS UP
Competition is fierce in the outdoor sector for hotels.
No longer confined to a beer garden, now we see rooftop bars,
under-utilised laneways and access roads being converted into al
fresco areas, courtyard renovations and balconies given an extensive
facelift to make them a destination in themselves.
For a successful operation, the balance is between aesthetics and
functionality.
The Feathers (featured in this issue) won the award for Best Outdoor
or Non-enclosed Facility at the AHA|SA Hotel Awards, with judges
noting its “open modern design and welcoming feel … popular allweather
a rea which is comfortable and inviting (which) interacts with
the surrounding hotel and creates a flow between the spaces.”
The following are some ideas to make sure your outdoor offering is
as good as it can possibly be:
• First impressions count and if the elements have taken their toll
on your outdoor furniture, it’s time to upgrade. Maintenance of
furniture will ensure you maximise its life.
• Choosing furniture is critical, as it needs to reflect what you
are trying to achieve with the area. The options are limitless –
benches, wicker, formal tables etc – and many pubs are electing
to go with a variety of furniture for flexibility. The furniture can
be moved around to suit different occasions (and seasons).
• Temperature is a major factor. Summer calls for a balance of
sun and shade, as well as temperature control devices. So
sails, fans, umbrellas, retractable awnings all come into the mix.
Misting fans can be great on a hot day but positioning is key if
you are serving food – and so it doesn’t mess with hairstyles!
Hotel SA
• In winter, fixed heating that is easily operated is critical, as are
portable heating units – and training staff on how to operate
them, as well as how to position them for maximum effect with
different crowd numbers.
• Have you considered tabletop heaters? Or blankets?
• Think carefully about the al fresco menu. In summer, this will
generally be lighter for an outdoor setting. Salads with the
option of adding meat or fish are a smart idea.
• There are many rules and regulations, and you need to be able to
keep sightlines open for security reasons. However, don’t lose the
fun!
• Good sightlines also helps with crowd psychology, as
people are generally better behaved when they know they
can be seen.
• Consider adding music outdoors. You may need to get advice
from an acoustic expert. The music may also bleed from inside,
in which case sliding doors may be necessary.
• Adding new lights? Make sure you achieve the right ambience
for different times of the day. Also bear in mind the impact on
neighbouring properties.
• Make sure your kitchen exhaust isn’t blasting outdoor diners.
• Ceiling fans help keep away airborne pests, while reducing air
temperature – or circulating warm air from a fire pit. Fans also
make it harder for mosquitos to hone in on humans.
• Insect-repelling plants are also a good idea for outdoor areas –
and they add to the outdoor look and feel.

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26
BUILDING A SAFER
CHRISTMAS ON THE
RIVERBANK!
Christmas is just around the corner, and the Christmas Riverbank
Display on the banks of the West End Brewery will open to the public
on Monday 27 November.
The most important works have been completed on the Adam
Street side of the riverbank by SA Water which has ensured a safe
thoroughfare for both pedestrians and cyclists to journey to the site
and witness this year’s display, but more so 24/7 journeys along this
strip.
While meandering along Adams Street, there will be some enhanced
lighting along the riverbank trail that will ensure the safety of visitors
to the display.
Additionally, there will be reduced speed limit to 25km/hour during
busy times of the display especially from the school holiday period
of 15/12/17 to at least 26/12/17 thanks to the Department of
Transport.
Jason Baily, Field Sales Director for West End Brewery says “as
we enter our 58th year of bringing smiles to over 4 generations
of families in SA, it is important to understand the significance of
keeping the public safe while visiting the display.
“We thank all agencies – SA Water, Department of Transport,
Charles Sturt Council, SA Police, West Torrens Council, Adelaide
Entertainment Centre, Kennards Hire and ATF Fencing – for their
continued support in keeping the area safe for our viewing public,”
Jason Baily said.
It is mandatory that all public are aware of crossing Adam Street
at the designated traffic / pedestrian lights at both Port Road and
Manton Streets to ensure that maximum safety is provided for the
visitors to the display,” Mr Baily said.
The event will run from Monday 27/11/17 till Tuesday 2/1/18
inclusive from 4pm to 12midnight daily.
The public are asked to review any ‘show’ nights at both the Adelaide
Entertainment Centre and also Hindmarsh Stadium (soccer), so that
they are not caught out with limited parking to the display on these
evenings.
For Further information,
please contact Robbi Tims 0418 834 823.
Artist / Event Date Time
ADELAIDE ENTERTAINMENT CENTRE
Alt-J
Tuesday 5
December
Culture Club
Thursday 7
December
Adelaide 2017
Invitational Bull riders
The Weeknd Star Boy
World Tour
Saturday 9
December
Monday 11
December
SOCCER – HINDMARSH STADIUM
Adelaide United V
Sydney FC
Adelaide United V
Central Coast
Adelaide United V
Brisbane Roar
Friday 1 December
Tuesday 26
December
Saturday 30
December
8pm – 10.30pm
(approx)
6.45pm (start) –
10.30pm (approx)
7pm – 10.30pm
(approx)
7.30pm – 10.30pm
(approx)
7.20pm – 10pm
(approx)
7.20pm – 10pm
(approx)
5.05pm – 8pm
(approx)
Register today for the Charity Golf Day
Monday 5 February 2018
@ Grange Golf Club and help the kids of South Austral
COMPETITION
REGISTRATION
& BREAKFAST
START
TWO COURSES
LUNCH
BOOKINGS
TEAM CAPTAIN
GOLF CARTS
AMBROSE—ALL TALL TEAM MEMBERS TO USE
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H/DAYH/CAPS NOT REQUIRED UNTIL THE DAY
FROM 6AM
SHOTGUN 7AM
EAST AND WEST @ GRANGE GOLF CLUB
BANKSA MARQUEE ON PRACTICE GREEN
SEE TEAM FORM ATTACHED
PLEASE NOMINATE ON FORM AND THEY
WILL RECEIVE ALL EVENT INFORMATION
CALL CHARLOTTE @ GRANGE GOLF CLUB
8355 7100
Hotel SA

AWARDS
27
HOTELS SHINE AT TOURISM AWARDS
Several Members were recognised with awards at the 2017 South
Australian Tourism Awards.
Best Standard Accommodation was won by the Marree Hotel,
situated at the fork of the Birdsville and Oodnadatta Tracks.
Judges commented: “The hotel’s ethos is to cultivate a reputation for
first class hospitality and customer service.
“The Marree Hotel’s Strategic Plan was to turn the hotel into a
destination experience and this has been achieved by transitioning
from a reluctant one night stay to a destination of choice for guests
now staying two to three nights – TripAdvisor is testimony to this
achievement.
“The Marree Hotel work closely with like-minded businesses in the
region to attract and increase visitor numbers – and to whet their
appetite to come back for more!”
The award for Luxury Accommodation was presented to The
Playford MGallery by Sofitel, on North Terrace.” Offering an
opulent blend of classic style and contemporary luxury, the Art
Nouveau ambience flows throughout all 182 beautifully appointed
guestrooms, studio spa suites and New York style loft suites,”
judges said.
“Guest facilities include a fully equipped health club with indoor
heated pool, spa and sauna, business centre and laundry, all of
which are accessible 24 hours a day. Located nine kilometres from
Adelaide International Airport, The Playford is ideally situated with
the central business, shopping and restaurant districts all within
walking distance.”
The Outstanding Contribution by an Individual award went to John
Culshaw, the founder, owner and operator of the Majestic Hotels
group, incorporating five accommodation hotels across South
Australia and employing 138 South Australians. As a volunteer
Board Director of the Adelaide Convention Bureau for the past
four years, John has been able to offer a unique perspective to the
organisation’s tourism focus and willingly shares his market and
operational intelligence to benefit the industry.
“John’s strong network and ‘common sense/commercial’ approach
made a significant contribution to the establishment of a Convention
Bid Fund, aiding conversion of conventions for Adelaide and
contributing to the two most recent expansions of the Adelaide
Convention Centre,” said judges.
“Personally, the investment made by John into the local industry
has been enormous, with not only a focus on diverse products in
Adelaide, but also incorporating a $10m investment in regional South
Australia with the Port Augusta property, Oasis Apartments.
“John’s vision has ensured Majestic Hotels provides the Adelaide
accommodation/tourism market with a diverse range of products,
cementing a truly sustainable business (30 years) in a market that is
ever growing and evolving.”
www.ahasa.asn.au

28 EXPO REPORT
2017 INVIGORATE
TUESDAY 17-WEDNESDAY 18 OCTOBER 2017
ADELAIDE ENTERTAINMENT CENTRE
The Australian Hotels Association SA annual Hospitality Industry
Forum and Exhibition ‘Invigorate’ was held in October. The event was
rebranded and was a free ‘Trade Only’ event designed to identify,
embrace and adapt to the changing landscape of hospitality in South
Australia.
Along with the new brand, the event had a new format with a
selection of robust industry panel discussions run within an exhibition
of innovative hospitality suppliers. Panel sessions topics included
Gaming, Business DNA, Marketing & Technology, Human Resources
and Catering for the Modern Consumer.
Usually only exhibiting on the east coast of Australia, the major
gaming suppliers participated in this SA event. Innovative hospitality
suppliers along with leading food and beverage suppliers were also
on show.
Twelve hotel finalist cooked off in the final of the famous SA Pub
Burger Challenge, supported by Holco Fine Meat Suppliers, with the
Moseley Bar & Kitchen taking out the honours.
The event was supported by Australian Hotels Association SA, Clubs
SA and Restaurant & Catering.
Hotel SA

EXPO REPORT
29
www.ahasa.asn.au

32
WOMEN IN HOTELS
WOMEN IN HOTELS
CHRISTMAS FUNCTION
Over 120 hoteliers and sponsors attended the Women in Hotels
Christmas networking event held at the Cathedral Hotel, North
Adelaide.
The traditional raffle raised $1500 for Junction & Women’s Housing
conducted at the Women in Hotels Christmas event on Tuesday 21st
November. These funds will be used to buy homemaker goods for the
women in emergency accommodation across South Australia.
The collection of items for Junction was also incredible, with over
10 laundry baskets full of essential items that will be distributed
amongst the residents for Christmas. A wonderful gift for these
women that have little. The AHA|SA and WIH are incredibly proud to
support this worthy cause. Thank you to our amazing sponsors for
supporting the raffle and the event.
• Coopers Brewery
• CUB
• LION
• Hostplus
• Holco Fine Meat Suppliers
• Winnall & Co
• Jaquillard Minns
• Accolade Wines
• Aristocrat
• Concept Collections
• Options Wine Merchants
• Asahi Premium Beverages
• Boylen
• Brown Forman
• Studio Nine
• Treasury Wine Estates
• Accolade Wines
• Pernod Ricard
• Coca Cola Amatil
Hotel SA

DIGITAL 33
TIM BOYLEN
PH 08 8233 9433
tboylen@boylen.com.au
ONLINE REVIEW MANIPULATION
ATTRACTS COURT’S IRE
If you have someone else responding to bad online reviews, do you
know if they are exposng you to legal action?
The Federal Court recently found a hospitality group engaged in
misleading or deceptive conduct in connection with the posting of
reviews of its properties on TripAdvisor.
The Court found that Meriton Serviced Apartments took steps to
prevent guests it suspected would give an unfavourable review
from receiving TripAdvisor’s ‘Review Express’ prompt email. Meriton
did so by:
“This decision sends a strong message that businesses must not
undermine the integrity of third party review processes in order to
mislead or deceive consumers, as this conduct risks breaching the
Australian Consumer Law,” Ms Court said.
08 8243 1911
• inserting additional letters into guests’ email addresses
provided to TripAdvisor so that the prompt email never reached
the guest, or
• not sending guest email addresses to TripAdvisor.
“The Court found that Meriton, at the direction of management,
deliberately implemented a strategy to minimise the number
of negative reviews its guests posted on TripAdvisor,” ACCC
Commissioner Sarah Court said.
“In reducing the chances of a customer posting a negative review,
Meriton created a more positive or favourable impression of the
quality or amenity of the Meriton properties on the TripAdvisor
website.”
“Many consumers base their purchasing decisions on reviews they
get through sites like TripAdvisor. It’s therefore vital the reviews on
these review sites are not manipulated and accurately reflect all
customers’ opinions – the good and the bad,” Ms Court said.
The Court found that on several occasions Meriton engaged in
this conduct in respect of the majority of guests staying at one of
its hotels during periods when there were infrastructure or service
problems, such as no hot water or a lift not working.
The Court also held that Meriton’s conduct was liable to mislead the
public as to the nature, characteristics and suitability of purpose of
its accommodation services.
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www.ahasa.asn.au

34
OUT AND ABOUT WITH RAVO
GREAT NEWS AT THE PORT!!
The Port Adelaide area has undergone a major transition over the
past 40 years. Back in the old days when the Port was thriving with
4000 wharfies working there, and 13 pubs within a radius of a
kilometre of the famous Black Diamond corner, the Port was firing.
The pubs were full of customers and characters, with everyone
working and playing hard and the Port was a buzz of activity. At that
time the Port Adelaide football club was winning flags and generally
a great atmosphere was engendered in the whole area.
However when the working wharf activity declined, with a
subsequent reduction in client numbers for hotels to service, the Port
fell into harder times. Some pubs even unfortunately closed their
doors.
However the Port has always been resilient and had historical and
attractive buildings , which in recent years have been renovated, and
the Port has come to life again. The tourist boom has hit the Port, the
buildings have and are being restored and the area is on the cusp of
exciting times once again.
The hotel industry has led the way again in the community, with
the British, the Lighthouse and the Birkenhead hotels, to name a
few, having done refurbishments of note. Additionally the Railway
Hotel has re-opened in the past 12 months, and the big news – the
re-opening of the Port Admiral Hotel after closure for many years.
This is very significant in the heart of the Port, in the shadow of
the Black Diamond corner, with huge traffic flows past a previously
closed building. The Port Admiral – well you don’t get any more
Port Adelaide than that – has undergone a major refurbishment.
Kath Keast was a well known and a long time publican at this
iconic establishment back in the 1960’s and 70’s so wouldn’t she
be pleased today to hear of the re-birth of her old pub. This pub
is arguably the oldest in the Port, and I believe was the first to
have pokies in the area, and to reopen recently in such a landmark
location, signifies to a degree the resurgence of the Port is well
underway. Exciting times down there and again the hotel industry has
made a huge contribution.
THE TOOTH FAIRY COMES TO THE OLD AS WELL!
At the recent Melbourne Cup carnival, I heard of a hotel industry
person, who overbalanced somewhat later in the evening after the
benefit of his morning tablets had worn off, accidently hitting the
deck, knocking his front teeth on the pavement and unfortunately
snapping one in half. I believe it cost a few quid to get it sorted as
well, but he reckons his story was not as impressive as another
similar occurrence from a well known hotel owner. Apparently he
was cooking a crumpet for breakfast at home, and as is normally
the case, you need to double up the time in the toaster, which made
the crumpet brittle and hard. Of course when he munched into the
crumpet he snapped his front tooth in half. I think the other bloke
was right when re-telling this story!
Well Ravo’s Bush telegraph is signing off for another year and I
wish all in the hotel industry a very Merry Christmas and a Happy
New Year, and good trading over the festive season. My New
Year’s resolution will be hoping that the politicians and the law
makers make a stronger stance on illicit illegal drugs, which is so
dramatically affecting so many and so much in our communities.
I know as an ex-publican who is the easiest to handle under the
influence of alcohol or under the influence of drugs. Additionally one
is legal and controlled and one is illegal and appears out of control.
Anyway, cheers to all and see you next year.
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Hotel SA

BARRAMUNDI
Our selection of premium saltwater barramundi is
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pink in colour, which becomes white and flaky when cooked.
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www.facebook.com/pfdseafood

36 FOOD & BEVERAGE
SINGLE-SERVE WINE THE
PATHWAY TO PREMIUM UPGRADES
Increasing the availability of wines-by-the-glass in restaurants could
revolutionise Australia’s $8.7 billion wine industry, revitalising wine
sales and creating new opportunities for premium and boutique wines.
In a world first, the University of South Australia’s Ehrenberg-
Bass Institute researchers Professor Johan Bruwer and Dr Justin
Cohenhave examined risk perceptions among Australian wine
consumers, finding that by wine-by-the-glass acts as a risk reduction
strategy in a restaurant environment, increasing customers’
propensity to try new and more expensive wines.
“People are keen to try different wines, but they get anxious about
buying a whole bottle of a wine that is unknown and untried,” project
leader Professor Johan Bruwer says.
“The availability of single-serve-wines helps to overcome this anxiety
and encourages customers to be more adventurous with their choices.
“The fact that they do not have to share with anyone, and that
less money can be spent per transaction also helps to encourage
‘adventurous’ behaviour, and this can create new opportunities for
wine sales growth.”
He says that the challenge for venues is two-fold: firstly, to recognise
and embrace the benefits that wines-by-the-glass can deliver and
secondly, to understand and engage audiences for single-serve
wines.
“Wines by-the-glass have been on restaurant menus for some time,
but restauranteurs have been hesitant to fully embrace them as
they think they’ll cannibalise full bottle sales and restrict profits,”
Professor Bruwer says.
“As a result, restaurants generally limit their wine-by-the-glass
options to low-cost, fast-selling brands.
“Our research shows that the opposite is true: customers
that buy wines-by-the-glass tend to choose different
wines to those they’d select by the bottle and this opens
an untapped market that restaurants can leverage and
capitalise.”
The research also shows that the majority of wine-by-the-glass
consumers are female (58%), with the majority in the younger
millennial generation of 18-34 years old (52%), most of these
having a post-secondary education (74%), and an above national
median household income (+ $84K per annum).
“Wines-by-the-glass appeal to the young working generation, mostly
comprising millennials, but also including slightly older people, up
to 45 years. But the primary target should be millennials; they’re
constantly looking for new information, are curious about trying
new things, and tend to have the disposable income to afford more
expensive wines,” Professor Bruwer says.
He says that engaging this market and the broader customer base
will require restaurants to invest in educating their staff about wine
and food pairings, as well as providing detailed descriptions of
wines-by-the-glass on menus.
“Building the semi-sommelier knowledge of restaurant staff and
creating wine-by-the-glass experiences that pique the interest of
consumers are strategies that restaurants can deploy to maximise
single-serve opportunities.
“Wine goes hand-in hand with the restaurant experience. It can add
to reputation, create higher margins, incremental sales and increased
customer benefits.
“It’s a win-win for both restaurants and customers.”
CASINO APPOINT F&B MANAGER
Adelaide Casino has appointed a new Food and Beverage General
Manager as it gears up for a major expansion.
Todd Roydhouse previously managed Crown Melbourne’s food
operations as Executive Chef, where his achievements included
opening of 20 restaurants over six years, set up a ‘Chef Library’
and built a Culinary Studio to support the training and professional
development of his team.
His role at Adelaide Casino will include:
• Opening new bars and restaurants with the $330 million
expansion (hotel and Casino) and the existing building;
• Managing the food and beverage operations within new
function and event spaces for up to 750 guests at the Casino;
• Using his international experience to attract more international
visitors to Adelaide by diversifying the food and beverage
operations (bars and restaurants) at the Casino;
• Playing a lead role in the employment and training of 800 new
staff in the lead up to the expected completion of the expanded
Casino by the third quarter 2020.
Hotel SA

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38
FOOD & BEVERAGE
RISING FROM
THE DEAD
To mark 170 years of Carlsberg, the berewer has reincarnated the
company’s founder, J.C. Jacobsen, as a ‘chatbot’ in the recent launch
of ‘Probably the Most Winnable Quiz in the World’.
Brought back to life in chatbot form, J.C. “Bot” Jacobsen has been
testing beer drinkers’ knowledge of Carlsberg, along with the brand’s
Danish heritage and some of the most iconic moments in beer
history.
Camilla Kuzon Olsen, Carlsberg Group Australian Manager says
“Carlsberg prides itself on a rich history of beer innovations, from
developing the pH Scale in 1909, to the purifying of yeast, all done
to make better beer, and now we’re the first local beer company with
our own chatbot. We thought it only fitting to bring J.C. back to life,
to be part of the fun. “
THE DEVIL
RATES 98
Looking for a premium chardonnay
to offer to well-heeled patrons at
Christmas time?
You might consider the 2015 Devil’s
Lair 9th Chamber Chardonnay,
which received the coveted titles of
WA’s ‘White Wine of the Year’ and
‘Chardonnay of the Year’ in The West
Australian Wine Guide 2018 by Ray
Jordan.
Rating 98 points, this Margaret River
wine retails for around $100.
It’s not the first time J.C. Jacobsen has risen from the dead. Back
in August, he delivered a posthumous talk for TEDxCopenhagen as
part of Carlsberg’s hometown birthday celebrations.
XMAS LIGHTS WARNING
It’s worth remembering the warning from fire authorities last year
not to buy cheap decorative lighting products which have not
been approved for supply by Australia’s electrical safety regulatory
authorities.
Unapproved lights can be dangerous with the potential to start
fires in homes and cause people to receive electric shocks, the
authorities warn.
Christmas tree lights and other electrical products are only approved
for sale in Australia once they have been exposed to rigorous testing
by accredited test agencies.
Audits of some “bargain” stores by Compliance Officers interstate
last year detected a number of non-compliant imported Christmas
light products. In some instances, products displayed counterfeit
approval numbers.
Of particular concern are non-compliant controllers provided with
lighting sets. They detected evidence of overheating in units, along
with exposed “live” parts and inadequate insulation.
Hazards associated with unapproved Christmas lighting products
include:
• Light sets designed for (overseas) voltages less than 230 Volts
(normal supply voltage in Australia is currently 240 Volts)
• Plugs incompatible with Australian socket outlets (power
points)
• Dangerously thin electrical insulation on the flexible leads
• Incorrectly rated globes that may overheat and cause
surrounding materials to catch fire;
• Inadequately attached cords that may pull out of lamp holders.
Victorian authorities provid ed the following advice:
Hotel SA
• Always ensure Christmas lighting products have been approved
for use in Australia.
• Check for a compliance number on the product. If in doubt seek
the advice of the store manager or do not purchase the product
until satisfied that it is safe and complies with Australia’s strict
electricity safety requirements.
Christmas is a happy time of year for most people. Do not turn it into
a time of tragedy through fires or injuries as a result of installing or
using defective Christmas lights, said the authorities.
Other advice for the safe operation of Christmas lights includes:
• Always follow the manufacturer’s instructions regarding
assembly, installation and globe replacement
• If using the same lights from year to year, make sure they are
in good condition and there is no exposed (uninsulated) wiring
before installation. Also, make sure they are dismantled and
packed away carefully after use
• Do not use damaged or faulty decorative lights
• Never use decorative lights outdoors unless they are
specifically designed for such use. Similarly make sure
extension cords are suitable for outdoor use
• Do not cover or modify decorative lights
• Always switch off and unplug decorative lights when
unattended or when watering a Christmas tree
• Observe and monitor the correct operation of your decorative
lights when unpacked and initially used.
• In areas with infants and young children, consider using extralow-voltage
(less than 50 Volts AC) decorative lights supplied
from an approved transformer.

40
FOOD & BEVERAGE
COOPERS CONTINUES STRONG GROWTH
Coopers Brewery chalked up its 24th consecutive year of growth in
beer volumes in 2016-17, with sales rising 2.9% to a record 83.8
million litres.
In releasing the company’s annual results, Managing Director,
Dr Tim Cooper said Coopers now held almost 5% market share
in the national beer market where industry figures showed a decline
in sales volume of 1.9% during 2016-17.
“This marks 24 consecutive years of growth in beer volumes for a
compound annual growth rate of 8.9%,” he said.
“Turnover for 2016-17 rose to $252.4 million compared with $245.9
million from the previous year.
“Profit before tax of $33.4 million was down 3.5% from $34.6 million
in 2015-16, a result impacted by the final write-down of the goodwill
and brand names of Mr Beer (USA), overhead costs associated with
the construction of the new maltings plant and redundancy costs
arising from a restructure as we reallocate resources to our growing
interstate markets.”
SUMMER PROMOTIONS IN TOP GEAR
Coca-Cola Amatil has moved into top gear with its summer
promotions.
The excitement started when Magners Original Apple was voted
Australia’s top cider, taking out the top Best in Show award at the
2017 Australian Cider Awards. It also picked up Best New World
Cider and Best International Cider or Perry.
Look out for promotions around Vonu Export, an ultra low carb and
low gluten lager brewed in the Fijian Islands by Paradise Beverages
and distributed in Australia by Coca-Cola Amatil
Lkewise Miller Chill is launching its new summer campaign, Miller
+ real lime, in partnership with key millennial media platforms
including Pedestrian TV. It is based on the concept of unexpected
combinations that come together, just like beer + real lime.
Jim Beam is tapping into the refreshing side of bourbon, with
the launch of a new glass bottle format of the Jim Beam Citrus
Highball. A blend of smooth Jim Beam Bourbon and crisp soda
Hotel SA
and citrus flavours, the product is aimed at
the brand’s younger female drinkers and new
those who are new to the bourbon category.
The decision to launch in a clear glass bottle
following the launch of the can in 2016 is
designed to better showcase the drink’s lighter
characteristics and enhance its appeal to new
bourbon drinkers.
Laphroaig has launched a new limited release
peated malt, Laphroaig 27 years, which is
double matured and bottled at cask strength.
Since the 2015 release of the brand’s highest
aged whiskey in over eight years, as part of
its bicentenary c elebration, Laphroaig has
reacted the to strong global demand with the
release of a new high aged whiskey each year.
It retails for $1,000.

Growth through digital and
traditional marketing.
boylen.com.au
P 08 8233 9433
A Level 3, 47 South Tce, Adelaide SA

Gaming Care is the Hotels Responsible Gambling Early
Intervention Agency, and is an initiative of the AHA|SA.
Gaming Care’s role is to assist venues to minimise the
harm caused by problematic gambling behaviour in all South
Australian hotels with gaming machines by working directly
with venue staff, Gambling Help Services and other relevant
organisations.
Some of our duties include:
Assisting gaming licensees, managers and employees in
the early identifi cation and support of patrons and staff who
may be experiencing diffi culty with their gaming behaviour
Developing and promoting initiatives, programs and policies
designed to address early identifi cation of problematic
gambling behaviour
Assisting venues to comply with the Gambling Codes of
Practice, licence conditions and other legislation through
undertaking audits, with a particular focus on patron
intervention
Gaming Care has developed a Responsible Gambling
Document for venues which details the manner in which staff
training and measures for intervention with problem gamblers
are implemented, and the roles of staff in the implementation
of the code.
For any assistance please contact your local Gaming Care Offi cer, or contact
our offi ce for information on how Gaming Care can assist your venue.
Telephone: 08 8100 2499
Facsimile: 08 8232 4979
Email: info@gamingcare.org.au
4th Floor AHA|SA House
60 Hindmarsh Square
Adelaide SA 5000

HOTEL CARE
43
PUBS & CLUBS PROVIDE 350+
DEFIBRILLATORS FOR REGIONAL SA
The Australian Hotels Association – SA
Branch & Clubs SA have announced a
commitment of much needed funding to
purchase more than 350 defibrillators for
regional South Australian communities.
This project is a collaboration of the Pubs and
Clubs and St John SA who will assist in the
placement of the units into much needed areas.
“St John is overwhelmed by the support that
has been provided by AHA|SA and Clubs
SA in relation to this grant. With this support,
we can deploy 350 lifesaving defibrillators
into regional South Australian communities,
increasing the chances of survival from
sudden cardiac arrest considerably.” Michael
Cornish APM, Chief Executive Officer
“Each year, more than 30,000 Australians
suffer a cardiac arrest. They can happen to
anyone, at anytime, anywhere… and when
they do, an immediate response can mean
the difference between life and death.
“Through the collaborative support of
AHA|SA and Clubs SA, St John is able to
further advance community resilience in
regional SA by deploying 100+ lifesaving
FROM THE PUB TO THE BIG STAGE
Diesel aka Mark Lizotte is celebrating 30
years “off the bus” landing in Sydney in
1987 after his most important and pivotal
bus journey across Australia. With over 35
singles, 16 albums, six ARIA awards and
record sales edging 1 million, DIESEL is a
journeyman of music.
“Landing in Sydney off the bus we set about
doing 9 shows a week for the next few months
and this proved to be incredibly formative. I
can’t imagine how we would have developed
had it not been for the live music venues we
frequented in that period,” said Mark.
defibrillators across the state each year for
the next three years”.
“These defibrillators will have the immediate
potential to start saving lives every day in
our communities, and in this regard, we are
incredibly grateful for the support of AHA
and Clubs SA.” Michael Cornish APM, Chief
Executive Officer
Clubs SA CEO, Mike Penfold said that
allocation of these life saving devices would
be determined based on St John advice about
need and access. It may be the local pub or
club, it may be some other suitable community
or commercial entity, it’s about ease of access
when availability and response times are
crucial.
Ian Horne, General Manager of the AHA
SA said Pubs and Clubs remain the focal
point and a gathering place for most South
Australian communities and so it is of the
greatest pleasure that South Australian Hotels
and Licensed Clubs can support in such a
practical way the communities that support
them.
Mr. Horne said that the support was valued at
Diesel’s career evolution on the pub circuit
is a familiar story. It is these venues that
present the first opportunity for many
young musicians to showcase their passions
and start developing their craft. Venues
then, benefit from live music attracting
more patrons and encouraging them to
say longer.
The South Australian live music industry
continues to grow. According to APRA
AMCOS (AHA|SA's sponsorship partner)
20% new venues have purchased a live
music licence this year alone.
$750,000. He said that this was an Australia
first collaboration between Pubs, Clubs and St
John for the great benefit of regional South
Australia.
SA Health Minister Peter Malinauskas
congratulated the AHA|SA and Clubs SA on
their significant commitment that would go
towards saving lives in regional communities.
“I applaud the AHA|SA, Clubs SA and
participating hoteliers and Clubs for taking the
initiative to place these life-saving devices in
their businesses,” Mr Malinauskas said.
“By signing these defibrillators up to the
new register managed by our Ambulance
Service, Triple 0 callers will be able to locate
the nearest defibrillators and act to save
someone’s life”.
“Only a very small proportion of people who
have cardiac arrests outside of a hospital
survive, however we know that the chances of
survival are greatly increased by choosing to
act and following the simple directions of the
defibrillator. Importantly, these defibrillators
should be publicly accessible to allow for
24/7 first aid to be delivered.”
www.ahasa.asn.au

44 REGIONAL MEETINGS
REGIONAL MEETINGS
Regional presentations were held recently at the Tavern on Turton
Hotel on 24 th October for the Yorke peninsula area and then what
we call our “Christmas regional” and last for the year at the Boston
Hotel Pt Lincoln on November 28 th .
Following the presentation our member hotels and AHA Sponsors
enjoy lunch supplied by the host member. Both venues provided
wonderful food exceptional service and spectacular views.
Days like this provide a perfect opportunity for the sponsors to get
to know the hoteliers in a relaxed way. Our thanks to the members,
who supply their premises and provide lunch, and of course to those
sponsors that support the day/s with product.
To all of our members and sponsors we thank you for your
support throughout 2017 and wish you a Merry Christmas and
Happy New Year.
METRO
Hotel SA

REGIONAL MEETINGS
45
EYRE PENINSULA
www.ahasa.asn.au

46 INDUSTRIAL RELATIONS
CASUAL EMPLOYEES - ALTERNATIVE
EMPLOYMENT ARRANGEMENTS
The majority of AHA|SA Member venues would be considered small
to medium businesses. Often, it’s the licensees themselves who
are responsible for running all facets of the business, including all
employment related matters. As a result, there are times in which
employment arrangements are entered into between the employer
and employee to make it easier for both parties. Whilst the HR/IR
Team hear of a number of different arrangements that are entered
into, the focus of this particular article is on the use of flat or loaded
casual rates of pay.
Whilst a flat rate for casual employees was historically permitted
within South Australia under the previous Hotels, Clubs Etc Award
and prior to 1 January 2015, Schedule B of the Hospitality Industry
(General) Award 2010 (HIGA), it is now no longer available to use
in the HIGA. This article outlines the fact that there are only two
lawful means of paying a flat or loaded casual rate to employees.
Failure to adopt either of these may see you in breach of the relevant
Modern Award or Fair Work Act 2009 (Cth) (‘FW Act’) should a
dispute arise.
VARYING THE APPLICATION OF AWARD ENTITLEMENTS
Awards provide a safety net of minimum pay rates and conditions of
employment for employees. It’s important to therefore point out that
regardless of the arrangement that the employer and employee enter
into, it is not possible for the parties to simply “contract out” of an
Award. The parties will continue to be bound by a Modern Award.
It is also not recommended that an employer simply elect to pay a
flat or loaded rate without the agreement being properly recorded
and lawfully entered into. If a dispute arises or there is a Fair Work
Ombudsman (‘FWO’) audit and the agreement is not properly
recorded, then it may be deemed that the flat rate is an “above award
base rate” and that penalty rates are to be applied on top of the flat
rate that the employer has elected to pay.
HOW TO LAWFULLY VARY AWARD ENTITLEMENTS
There are only two possible ways in which the payment of a flat rate
is permissible. The first is through the use of Individual Flexibility
Arrangements (‘IFA’) through the flexibility terms contained in
Modern Awards, 1 and the second is through the negotiation of an
Enterprise Agreement to replace the existing Award.
Hotel SA
Individual Flexibility Arrangement (‘IFA’)
Retaining good employees is vital as it can be difficult to find suitably
skilled employees to fill vacant positions. Providing flexible work
practices is one such way in which good employees can be retained.
All Modern Awards covering AHA|SA Member venues, contain a
flexibility term at Clause 7 in accordance with the FW Act; 2 such a
term is aimed at promoting workplace flexibility through the use of
an Individual Flexibility Arrangement (IFA). An IFA is an agreement
between the employer and an individual employee allowing for the
variation of certain Award conditions in order to meet the genuine
needs of the employee and the employer. An IFA cannot be made
between an employer and a class or group of employees, for
example all casual employees.
Under the flexibility terms in Awards it is possible for penalty rates to
be varied. However, this does not mean an agreement can be made
to simply avoid penalty rates. This is due to the fact that an employee
must be better off overall at the time the IFA is made, than what they
would otherwise be if the term being varied continued to apply. It is
not specified in the provision as to whether this is better off over a
week, a month or a year or some other time frame. Despite this, it
is recommended that IFAs are reviewed at least annually to ensure
the employee is no worse off than if they were paid the appropriate
penalty rates for the days and times worked.
“If it turns out that the
employee has not been
better off under the IFA then
the employer may find that
they are faced with a large
underpayment of wages
claim or some other form of
action. ”

INDUSTRIAL RELATIONS
47
Whilst an IFA can vary a penalty rate, it may be that the parties agree
to a dollar figure flat rate (i.e. $28 per hour) rather than a percentage
of the base rate (i.e. 150%). Either way, but particularly so for
the former, it is imperative the rate is reviewed with the Fair Work
Commission (‘FWC’) Annual Wage Review to ensure the flat rate
does not fall behind so as to avoid any potential underpayment.
Unlike an enterprise agreement, an IFA can be easily terminated.
It can be terminated at any time if both parties agree in writing or
either party can terminate an IFA by giving the other 13 weeks’
notice in writing.
Whilst an IFA provides members with an avenue for paying a flat
or loaded casual rate there are a number of downsides. Firstly, an
IFA is made with an individual employee, not all employees, which
means it can place a large ad ministrative burden on the venue
should agreements be made with many or all employees. In addition,
whilst employees should not discuss pay rates between each other
the reality is they do. Therefore, the problem may arise where an
arrangement has been made with one employee but not others.
Thirdly, an IFA does not need to be approved by anyone, be it the
FWC, the Fair Work Ombudsman or any other body, court or tribunal.
Therefore, whether or not an IFA is valid may not be determined
until such time as a dispute arises between the parties. If it turns out
that the employee has not been better off under the IFA then the
employer may find that they are faced with a large underpayment of
wages claim or some other form of action.
Members who wish to enter into an IFA with an employee should
first contact the AHA|SA HR/IR Team for assistance. This includes
access to the template IFA document and details on the steps that
should be followed during the implementation process.
Enterprise Agreement (‘EA’)
There are a number of Hotels in South Australia that currently have
an Enterprise Agreement (‘EA’) in place. These EA’s were negotiated
between the employees, the employer and in most instances the
union at each hotel and were approved by the FWC. They principally
provide for casual employment arrangements which contain a
loaded rate (150%). The loaded rate in these EA’s is paid to casual
employees for any work performed on any day of the week and is
paid in lieu of any other penalties, loadings or allowances.
For any EA to be legally enforceable it must be approved by the
FWC. The parties can negotiate through the bargaining process as to
what terms and conditions will be contained within the EA, however
there are certain terms that must be included and certain terms that
cannot be included as outlined in the FW Act. In approving an EA,
the FWC must be satisfied that the EA passes the Better Off Overall
Test (BOOT), meaning that all employees that will be, or have the
potential to be covered by the EA need to be better off overall than if
they were covered by the applicable Modern Award, i.e. HIGA.
There are advantages and disadvantages associated with EA’s. The
main advantage of an EA is the potential for the employer to achieve
productivity gains in exchange for providing employees with more
generous terms and conditions than those that exist in the Award.
EA’s can also assist in reducing the administrative burden associated
with interpreting and adhering to potentially more complex and
inflexible Award provisions.
One of the potential disadvantages of an EA is that once it is
approved and operational in the business it is difficult to terminate
the EA should the employer decide that the EA is no longer meeting
their business needs. The FW Act contains a number of provisions
which must be met in order for the FWC to be satisfied that the EA
should be terminated.
If Members are interested in understanding more about EA’s and the
steps involved then please contact the AHA|SA HR/IR Team.
FURTHER INFORMATION
Members should contact the AHA|SA HR/IR Team for further
assistance and advice on how to manage or adopt any of the above
solutions.
Endnotes
1 Clause 7 Hospitality Industry (General) Award 2010, Clause
7 Restaurant Industry Award 2010, Clause 7 General Retail
Industry Award 2010.
2 FW Act s 144.
www.ahasa.asn.au

48
CORPORATE SPONSOR CONTACTS
Accountancy Services
• Bentleys Accountants 8372 7900
• Jaquillard Minns 8221 6551
• Winnall & Co. 8431 9447
ATMs
• Next Payments 0499 331 476
Architects & Interior Designers
• Studio Nine Architects (Abeo Design)
8132 3999
Audio Visual
• Big Screen Video 1300 244 727
• Integrate IoT 8193 4800
• Nightlife Music Video 1800 679 748
• Novatech Creative Event Technology
8352 0300
Background Music
• Moo Music 1300 139 913
• Nightlife Music Video 1800 679 748
• Zoo Business Media 07 5587 7222
Banking
• Bank SA 8424 5536
• Commonwealth Bank 8206 4035
Beer Dispense Equipment
• Andale Hotel Services 8234 0388
• Lancer Beverage Systems 8268 1388
Beverage Gases
• BOC Limited 8300 5668
• Supagas 8252 7472
Beverages
• Accolade Wines 8392 2238
• Asahi Premium Beverages 8276 4888
• Australian Liquor Marketers Pty Ltd
8405 7744
• Brown-Forman Australia 8418 7104
• Carlton & United Breweries 8416 7819
• Coca-Cola Amatil 8416 9547
• Coopers Brewery 8440 1800
• Diageo Australia 8245 9300
• Empire Liquor 8371 0088
• Lion 8354 8888
• Liquor Marketing Group (Sip’n Save)
8416 7575
• Options Wine Merchants 8346 9111
• Pernod Ricard Australia 8208 2400
• Samuel Smith & Son 8112 4200
• Treasury Wine Estates 8301 5400
• Vintage House Wine & Spirits 8397 7100
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• Brisan Hospitality Consulting 8235 1594
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• John Reuther Cabinet Makers
8234 9600
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• Bunzl Hospitality Supplies 8245 6200
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• Choice Energy 1300 304 448
• Class A Energy Solutions 8391 4853
• Make it Cheaper 02 8880 1490
• Trans Tasman Energy Group
1300 118 834
First-Aid
• Alsco 8346 1391
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Food Services
• Galipo Foods 8168 2000
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0412 392 551
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• Concept Collections 1300 269 800
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Gaming Machine Services
• Ainsworth Game Technology
0408 462 321
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8273 9900
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8376 6966
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• McGees Property Hotel Brokers
8414 7800
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8232 1566
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• MAX 8275 9700
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• Aon Risk Solutions 8301 1111
I.T. Products & Services
• Boylen 8233 9433
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• Andale Hotel Services 8234 0388
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AHA|SA SPONSORS
49
PLATINUM
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GOLD
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131 733
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• IGT
• InDaily
• Independant Gaming Analysis
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For full product range and details
of your nearest branch
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• Samuel Smith & Son
• Sky Racing
18/05/09 11:47 AM
• Stoddart Food Equipment
BRONZE
17/18
• Adelaide's 1800 ON HOLD
• Duncan Basheer Hannon
• Next Payments
• Supagas
• Alsco
• Andale Hotel Services
• BankSA
• Bentleys Accountants
• BOC Limited
• Brown-Forman Australia
• Choice Energy
• Cobalt Blue Australasia
• Commonwealth Bank
• Concept Collections
• Drinking Buddy
• Empire Liquor
• Gallagher Bassett
• Global Gaming Industries
• HITsa Industry Training
• International Oyster & Seafoods
• Integrate IOT
• Jaquillard Minns
• Knight Frank
• Lancer Beverage Systems
• Macmont Gaming Supplies
• Make it Cheaper
• Nexstage
• Nightlife Music Video
• Silverchef
• Skillhire
• Steele & Associates Hotel
Brokers
• Studio Nine Architects
(Abeo Design)
• St John
INDUSTRY SUPPORTER
• The Table & Chair Co
• TJ's Cleaning Services
• Trans Tasman Energy Group
• Vintage House Wine & Spirits
• Wallmans Lawyers
• Wills and Daniel Produce
Merchants
• Winnall & Co.
• Brisan Hospitality Consulting Services • Clelands Lawyers • Foreman Legal
• John Reuther Cabinet Makers • Vintek
www.ahasa.asn.au

50
NEW MEMBERS/LICENSEE TRANSFERS
LICENSEE TRANSFERS SEPTEMBER 2017
HOTEL LOCATION DATE GRANTED NEW LICENSEE
B’Churrasco Adelaide 4/9/2017 East Tce Group Pty Ltd
Benjamin On Franklin Hotel Adelaide 5/9/2017 Szigeti Nominees Pty Ltd
Carlisle Tavern Ethelton 18/9/2017 Lindsey Cove Pty Ltd
Manhattan Motel Gepps Cross 21/9/2017 Manhattan Hospitality Pty Ltd
Sandy Creek Hotel Sandy Creek 25/9/2017 Joanne & Jason Pfeiffer
Orroroo Hotel Orroroo 26/9/2017 Shane & Jennifer Hamilton
West Oak Hotel Adelaide 28/9/2017 West Oak Hotel Pty Ltd
LICENSEE TRANSFERS OCTOBER 2017
HOTEL LOCATION DATE GRANTED NEW LICENSEES
Dockside Tavern Port Adelaide 3/10/2017 Dockside Brewing Est Pty Ltd
Historian Hotel Adelaide 6/10/2017 Coromandel Hotel Pty Ltd
Warooka Hotel Warooka 13/10/2017 Marwid Pty Ltd
Duke of Brunswick Hotel Adelaide 23/10/2017 Seriously Social Group
Port Admiral Hotel Port Adelaide 26/10/2017 Port Local Pty Ltd
The Watson Hotel Pty Ltd Walkerville 27/10/2017 The Watson Hotel Pty Ltd
WELCOME TO OUR NEW MEMBERS
HOTEL
West Oak Hotel
Port Admiral Hotel
Land of Promise Hotel
Port Neill Hotel
Earl of Leicester Hotel
Phonatic
Alison James
Andrew Gunn
Andrew Plush
Craig Williams
Guy Matthews
Jason Fahey
OFFICE HOLDERS
CONTACT
Street Address: Level 4, 60 Hindmarsh Square, Adelaide SA 5000
Postal Address: PO Box 3092, Rundle Mall SA 5000
Telephone: (08) 8232 4525
Toll Free: 1800 814 525
Fax: (08) 8232 4979
Email: information@ahasa.asn.au
+
Web:
www.ahasa.asn.au
COUNCIL
Jason Kelly
Jeff Ellis
John Giannitto
Mark Davies
Melinda McCauley
Michael Lunniss
Peer Norsell
Scott Matthews
Tim Gregg
Tony Franzon
Trent Fahey
Trevor Evans
ADMINISTRATION
Ian Horne
General Manager
Wendy Bevan Government Relations & Policy
Trevor Evans Human Resources & Industrial Relations Manager
Owen Webb Senior Industrial Relations & Human Resources Advocate
Brian Smith Membership & Business Services
Katherine Taylor Communications and TAA (SA)
Lucy Randall Events & Sponsorship
Bronte McCarthy Finance & Administration
Chris Thomson Licensing & Gaming
Liz Turley
Training Coordinator
Wally Woehlert General Manager of Gaming Care
EXECUTIVE COUNCIL
Peter Hurley AO President
David Basheer Vice President
Matthew Binns Deputy Vice President
Richard Lovell Secretary/Treasurer
Andrew Bullock
Matthew Brien
Matt Rogers
Publisher: Boylen Ph: 08 8233 9433 Address: Level 3, 47 South Terrace, Adelaide, SA www.boylen.com.au
Hotel SA
+
Tim Boylen Managing Director tboylen@boylen.com.au
Jamie Richardson Advertising sales@boylen.com.au
Cindy Ridgwell
Henry Rivera
Studio Manager
Graphic Designer
Views expressed in Hotel SA are not necessarily those of the AHA or the publisher and neither can accept, and therefore disclaims any liability, to any party for loss or damage caused by errors or
omissions resulting from negligence, accident or any other cause. We do not endorse any advertising materials, services offered within advertisements or products, special offers or goods promoted
therein.

Speak to us today about these great titles from SG Gaming
Monopoly only available on QComm
Call 08 8340 1322
www.sggaming.com/australia
The MONOPOLY name and logo, the distinctive design of the game board, the four corner squares, the MR. MONOPOLY
name and character as well as each of the distinctive elements of the board and the playing pieces are trademarks of Hasbro
for its property trading game and game equipment. © 1935, 2017 Hasbro. All rights reserved. Used with permission.
© 2017 Scientific Games Corporation. All Rights Reserved.

NOW
APPROVED!
from all of us at Ainsworth, we hope you
enjoy the Festive Season.
Please contact your relevant
Ainsworth sales representative
Michael Queale - 0408 462 321
MQueale@agtslots.com
Kelly Assender - 0409 171 616
KAssender@agtslots.com
www.agtslots.com.au