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9 months ago

CC_Handbook_Ch1_PAGES_v14

Staff are encouraged to

Staff are encouraged to join our team WhatsApp chat groups to share stories and pictures from your work day

What’s hot... Cheery hello’s And not... Sir, Madam, Ma’m We welcome, say goodbye and thank you Effortless service Knowledge, understanding and love of our product Accuracy Comfortable, happy staff (rocking the occasional pair of jeans) Respect Fires burning all day Passionate knowledge Can I do that for you? Great to see you again We don’t “check in” or “check out” Ceremony Fuss Visible Process It’s his fault Not my job Over bright, or underlit rooms Unlit candles after dark It’ll have to do Gossip H O T • N O T Seeing & sorting Moaning and groaning