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Other benefits:<br />
All Latin America HD Business Partners are being<br />
enabled through a special training program to develop<br />
the skills they need in their new role.<br />
We now have a Performance Management process in<br />
place with 95% Mexico employees with objectives<br />
defined and uploaded in system<br />
Mexico employees (6,720) had just one first-contact<br />
option before (local HD Team), now everyone has access<br />
to MyHD through 4 different channels: Web portal,<br />
Mobile APP, 20 Kiosks and a Call Center.<br />
88% people satisfied with the service provided<br />
MyHD<br />
Mobile<br />
APP<br />
What’s next in 2018?<br />
Go live South America and USA<br />
Go live Digital Floor Shop project in Mexico (hourly workers time and<br />
attendance, Skills Matrix, Business Intelligence and Big Data)<br />
Complete training for all new HD Business Partners about their new role.
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