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Hotel & Tourism SMARTreport #37

Richard Barnes

Richard Barnes Editor-in-chief richard.barnes@cleverdis.com Tel: +33 (0) 4 42 77 46 00 Hotel & Tourism SMARTreport #37 2018 Winter Edition 3 FOREWORD TRAVEL AS A TRUE ESCAPE In the era of “always on”, a growing number of people seek an escape… at least part of the time. In this sense, in their urge to flee the digital distractions of daily life, travellers are longing to go back to times when life was simpler. A recent survey published by Small Luxury Hotels underlines the fact that they are nostalgic for a time where they didn’t spend over five hours each day with digital media (KPCB, May 2017). The report suggests that in 2018, modern luxury travellers will find solace in all things timeless, and what’s more everlasting than literature? Independent hospitality players are providing an immersive taste of the past through libraries, literary butlers, and by paying homage to esteemed writers and classic novels. While these experiences look backwards to simpler pleasures, they tie into consumers’ cravings for new memories that they can take home. This winter edition of the SMARTreport brings news, information, ideas and best practices from around the world aiming to assist you in your decision-making process for the coming year and beyond. We leverage information gathered at some of the world’s top trade events such as ILTM Cannes and WTM London, as well as face-toface interviews with industry leaders such as AccorHotel luxury group CEO Chris Cahill, Polynesia’s state tourism minister Nicole Bouteau, Virtuoso CEO and Chairman Matthew Upchurch and Signature Vice- President Ignacio Maza. Our European spotlight in this edition underlines the ongoing excellent health of the industry on the Old Continent. Happy reading, and above all, we wish you a great 2018! 4 EXCLUSIVE INTERVIEW 4 DELUXE HOSPITALITY BROADENS ITS WINGS Chris Cahill, CEO, AccorHotels Luxe group 6 NEW WAYS OF DISCOVERING THE ISLANDS OF TAHITI Nicole Bouteau, French Polynesia’s Minister for Tourism, International Transport, and Institutional Relations 9 EVENTS 9 ARABIAN TRAVEL MARKET GROWING IN IMPORTANCE 9 SMART DATA FOR LUXURY LOCATIONS: THEME FOR EHMA AGM 2018 11 GERMANY’S BALTIC TERRITORY - 2018 OFFICIAL PARTNER REGION OF ITB BERLIN 11 GLOBAL HOSPITALITY CEOs TO SHARE WINNING STRATEGIES ON BRAND AT INTERNATIONAL HOTEL INVESTMENT FORUM (IHIF) 12 EVENTS CALENDAR 13 ELITE TRAVEL TRENDS 13 2018 LUXURY TRAVEL TRENDS 16 IN THE FIELD WITH GUIDO GRAF WINE TOURISM 17 WINE TOURISM THE ORANGE REGION OF AUSTRALIA: THE NEW JEWEL IN THE CROWN OF THE NATION’S WINE INDUSTRY 17 PHILIP SHAW – A WINEMAKER OF INTERNATIONAL RENOWN A VIRTUOSO ADVISOR CONTENTS 18 SAME SIGNATURE – NEW AMBITIONS 19 VIRTUOSO PROMOTES A SUSTAINABLE FUTURE 20 ANNOUNCEMENTS GALORE @ ILTM CANNES 22 A&K ANNOUNCES INSPIRING AROUND THE WORLD PRIVATE JET TOUR FOR 2018 23 GENERATION JET SET 24 TRAVEL INDUSTRY ENCOURAGED TO SAY “I DO” TO THE DESTINATION WEDDING MARKET 25 HONG KONG AS AN OUTDOOR GETAWAY DESTINATION 27 CRUISING SILVER CLOUD DEBUTS ANTARCTIC LUXURY VOYAGES 28 GREENER SHIPS 29 EUROPE 29 EUROPEAN TRAVEL COMMISSION REPORTS STRONG GROWTH IN TOURISM IN 2017 30 AIR TRANSPORT LUFTHANSA, EUROPE’S WINNER OF THE YEAR 2017 30 ENHANCED PARTNERSHIP BETWEEN AIR FRANCE-KLM AND GOL 31 AIR FRANCE UNVEILS ITS NEW “LITTLE SISTER”, JOON 31 KLM WELCOMES BLUEBOT (BB) TO ITS SERVICE FAMILY 31 THE INCREDIBLE RECOVERY OF BRUSSELS AIRPORT 32 OPENING THE GATES TO MALAYSIA 33 EUROPE INBOUND / TRENDS & FIGURES TRACKING MULTIDESTINATION TRAVEL IN EUROPE FROM LONG- HAUL SOURCE MARKETS 34 EUROPE: INBOUND TRAVEL TRENDS 35 TRENDING DESTINATIONS GREECE EMERGES THANKS TO TOURISM SECTOR 36 YEAR OF CULTURE FOR GIBRALTAR 36 IT’S SLOVENIA CULTURE TIME, THE YEAR OF CULTURAL TOURISM 37 TRENDING HOTELS ADULTS-ONLY: MARBELLA NIDO SUITE HOTEL & VILLAS, CORFU 37 HASTINGS ANNOUNCES MAJOR INVESTMENT ON STAR BELFAST PROPERTY 38 EUROPE OUTBOUND / TRENDS & FIGURES EUROPE AS A SOURCE MARKET 39 INNOVATIONS & TECHNOLOGIES 39 KEEPING UP WITH TRAVEL TECH? YES, WE CAN! 40 IN THE FIELD WITH DAVID ESSERYK INTERNET OF THINGS (IOT): WHAT IS IT GOOD FOR IN THE HOTEL ENVIRONMENT? 41 CHATBOTS IN HOSPITALITY, INFLUENCERS AND STARTUPS 42 REDEFINING THE HOSPITALITY EXPERIENCE 44 PAYMENT SYSTEMS AND TECHNOLOGIES