One Team Newsletter January 2018

TEAM
TEAM
COMMUNITY
COMMUNITY
PASSION
EXPERIENCE
PURPOSE
ONE TEAM
PASSION
EXPERIENCE
PURPOSE
TEAM
EXPERIENCE
COMMUNITY
PURPOSE
TEAM
January 2018
Page 2 ............ Raving Fans
Page 3......... New Buildings
Page 4 .......... New Projects
COMMUNITY
DELICIOUS
FUN FACTS
EXPERIENCE
KNOXVILLE
PURPOSE
PASSION
PASSION
A YEAR OF GROWTH!
We have had some exciting changes here at Master Service Companies
Knoxville is the place where the drink
over the past year. On the business side, we have increased our revenue
“Mountain Dew” was born in 1940.
by almost 20%. We have also broken our largest sales and ADL goals to
date. TEAM On the family side, we were able to provide jobs and grow our TEAM team
WINSTON-SALEM
by about 70 people in 2018, with no signs of slowing down. 2018 will be a
year of reaching new heights together COMMUNITY
and accomplishing more than ever
COMMUNITY
before!
PASSION
EXPERIENCE
NEW LOOK
EXPERIENCE
The famous Krispy Kreme doughnut
In an effort to create brand
was created in Winston-Salem in 1937.
PURPOSE consistency across our three
PURPOSE
locations, we decided to
WINSTON-SALEM
rewrap all of our vehicles. Our PASSION
talented graphic designer, John
Gargiulo, designed these sleek
new wraps.
Don’t they look great?
90% of the worlds popcorn
comes from Indiana.
#ONETEAM 1

RAVING FANS! #OneExperience
One Experience: Providing WOW service to every customer, every time. Each member of our extraordinary
team deserves recognition for this. Everyone works relentlessly to make each customer’s experience a good
one. In a matter of 2 months, the raving fans from our new locations have already started to pour in. 2018 is
going to be a year of extreme growth and thousands of happy customers!
TENNESSEE
Tom Skeen called the office and spoke with Erica about how great Jack Hodge
was. Mr. Skeen said that him and his wife had crazy schedules and Jack worked
with them wonderfully. He also said Jack was very thorough and made them feel
safe with his knowledge. Great Job Jack!
Jack Hodge
NORTH CAROLINA
Andrew Howard
Joshua Mcknight
Customer Barry Fowler called the office to compliment our team. He
could not stop thanking Andreina and telling her how happy he is with
the job and the type of service we have provided him. He said that
from the first time he met with Andrew Howard to his instillation day
with Joshua Mcknight he is 100% satisfy with the experience and that
he has never felt this way with another company. He also said that we
were always on time, called him when we said we would, and made
him feel comfortable at all times.
INDIANA
Andreina had the chance to speak with customer Robin Hudson after her
instillation was completed. She said the guys were all fantastic. Our guys
were very patient with her with her many questions and explained
everything until she felt completely comfortable. She said every member
of our team that she came into contact with was patient and kind. She
had a previous bad experience with another company and our team
made her feel safe. Great job Corey McGlothlan, Tim Locke!
Corey McGlothlan
Tim Locke
#ONETEAM 2

NORTH CAROLINA BUILDING
Our Winston-Salem building has gone through some
major renovations in the past several weeks, and is
looking better and better every day! Our team members
have been working relentlessly on the building
and have made some great progress. They have
painted, tore out and reinstalled dry wall, polished,
cleaned, ad installed bathrooms. Way to go team!
INDIANA BUILDING
Our Indianapolis building has gone through some changes in the past several weeks as well. Check out the
stocked warehouse they have been working on organizing! Great job team!
#ONETEAM 3

About Us
Accomplish
List Items
Products
Project
Overview
Proposal
Projects
Sync Web Sync Desktop
Data Data
User
About Us
OUR MISSION
Do the right
thing.
OUR PURPOSE
To be a unique service
company that radically
serves our community.
OUR OWNER
Josh Smith founded Master Service
Companies with values at its core. It’s
his vision that has help us grow to be
the region’s first choice for their home
repair needs.
Videos Pictures PowerPoints
Helical Pier Installation
Other Pictures
SALES SOFTWARE
Our newly designed sales software is up and
running now! Johnny Mack, and other members of
the sales team, are providing feedback on the
software to make it the best that it can be before
we launch. “The new sales software is going to take
us to the next level of selling. It is more user friendly
and creates a visual for the home owner that puts
us above any beyond anything our competitors
have.” -Johnny Mack
TRAINING SOFTWARE
Tanner West is wrapping up development of a
great new training app for our production
members. The app is designed for production
members to be able to see where they are in
their training and in their careers. The app will
show a list of skills, and team leaders will be
able to login and check them off as they are
accomplished. The app will be a great tool for
production to be able to visualize their progress.
This transparency allows for a more
efficient training process and more growth
opportunities for production members!
COMMUNITY SERVICE HIGHLIGHT
One Community: An advocate for our community, returning the blessings we’ve been given.
In our Knoxville office, Denise Spradlin, Mike Hammond, and the Service
Department took donations from all employees so that they could go buy
toys for Children’s Hospital patients. Giving these children toys that they
have been wanting was an amazing way to spread cheer throughout the
hospital this holiday season. We were able to raise enough money to buy
dozens of toys for these children.
Our Winston-Salem team has been hard at work serving the local community.
From Salvation Army to Second Harvest Food Bank, this team has been
incredibly dedicated to our one community value. They have stepped up and
made their community a better place.
#ONETEAM 4