RFID PROJECT SUMMARY Tier Circulation Level Configuration 1 Below 100,000 loans per annum Staff pads for circulation activities only. 2 100,000 – 200,000 loans per annum 3 In excess of 200,000 loans per annum 4 In excess of 500,000 loans per annum Staff pads for circulation activities. Item security and optional self-service where budget allows. Total or predominantly self-service circulation. Item security. Multiple hand held devices for inventory purposes. As for tier 3, but with consideration given to dedicated returns and sorting technology. Within this alternative strategy, a tiered approach might be implemented which focuses expenditure on the service points where most benefit is to be gained. As the collections will be fully tagged, material will be able to move seamlessly between service points and all service points will be able to avail themselves of the collection and stock management aspects of RFID by means of hand held RFID readers that may be circulated through service points on a continual basis. Such an approach acknowledges that broadly based RFID self-service is not the single compelling argument for an RFID implementation and so the project will be structured to derive maximum benefit commensurate with expenditure at each location. In this approach, all service points’ benefit from RFID collection management capabilities through rapid stocktaking etc. and service points with significantly higher than average circulation experience the advantages a borrower facilitated service model with the resultant staff time savings. 5. PROJECT SCOPE Inclusions Unley Civic Library is included because its average loan transactions are much higher than the ideal threshold, making it an ideal candidate for cost effective self-service via RFID implementation. Due for long opening as well as some weekend hours, improved self-service options will reduce demand on additional staff at the Goodwood Library. Furthermore, the patron selfcheck machine, security gates and processing equipment are past its lifetime, and it will be more cost effective to consider inclusion of RFID enabled equipment when these items are replaced. Exclusions The Fullarton Park Readers’ Advisory is so small and performs such few transactions that it is not considered viable for RFID implementation apart from tagging stock.
RFID PROJECT SUMMARY Assumptions Effective RFID projects are built on completely tagged collections. The assumption taken in this document is that all material owned by the Unley Libraries will receive an RFID tag and that the tagging project will represent the initial stage of the project. Proceeding in this way has multiple benefits including the elimination of dual-system situations where library staff is required to manage mixed material using either a barcode or an RFID tag. Conservatively estimates that, once the RFID self-service model is well established, 15% of the liberated staff time will be required on an ongoing basis to assist users with technology. The value of the liberated staff time equates on average to $55,000 per annum including oncosts for each full time equivalent position. As the whole-of-life project duration is estimated at five years, the liberated staff time is calculated over that same period. That a 100% self-service model is introduced where the staff time savings table indicate it. Constraints Not all of Unley’s library branches will be able to achieve a significant staff productivity outcome by means of RFID. For Goodwood library with lower circulation figures, the benefits from RFID will accrue in the areas of collection management and with self-service providing an optional and private borrowing facility that is also able to ease staff pressure at peak times. To be effective, any move to a predominately user facilitated circulation model should be seen as a step within a significant change management process which considers RFID technology as a means to an end - not an end in itself. 6. INDICATIVE PROJECT MILESTONES & TIMEFRAMES Milestone Timeframe Procurement of tags and equipment – tender process Jul – Sep 2015 Tagging of all library material Oct – Feb 2016 Installation of equipment (includes desk conversion) Mar – Jun 2016