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Retail Platform Software for Windows User's Guide

3-62 Chapter 3:

3-62 Chapter 3: Understanding the RSM LE 4.1. Select Default Trace Mask, and then select the trace mask settings from the default Trace Mask window. Note: You can select more than one trace mask. 4.2. Select OK. 4.3. Select Default Level Mask, and then select the level mask setting, whether All or None. 4.4. Select OK. Creating a Diagnostic File 4.5. If you want to configure a module and set it to a setting that is different from the default setting, select the module and then select the desired setting. 5. Select Save in the Data Capture section to save the changes. To simplify retrieval of information for problem resolution, a GDF (Get Diagnostics File) .zip file can be created rather than gathering the files individually. The GDF feature is available with RPSW 2.3 or RSM 2.1 and higher. If running an earlier version of RPSW or RSM, the files must be gathered manually. A GDF file is a zipped file that contains the following: Windows System and Application Event logs (*.evt) Dr. Watson log file (drwtsn32.log) NCR registry key (HKLM\SOFTWARE\NCR) OLEforRetail key (HKLM\SOFTWARE\OLEforRetail) NCR configuration files

Chapter 3: Understanding the RSM LE 3-63 NCR log files RSM license files (RSM\Website\XML\*.dat) RSM local databases Other files used for investigating problems Warning: When a problem occurs, the files should be retrieved immediately. If the NCRLoader service is restarted or the system is rebooted, new log files are created and the old files are renamed to *.bak and older *.bak files are lost. This problem also occurs when a log file reaches its maximum size. If the log files are not retrieved immediately when the problem occurs, information about the problem may be lost. To create a GDF file, follow these steps: 1. Select the system from which the information is to be retrieved. 2. Select Administration→DataCapture. 3. Select Create Diagnostic File. The system displays the Get Diagnostic File window. 4. Select from the options, and then select OK. The system launches a utility to create the GDF file on the system where the information is to be gathered. The file name is of the following form so that creating a file does not overwrite the files previously created: __.zip Example: RSM_20060810_133314.zip For RPSW 2.x and 3.x releases, the GDF file created is stored in C:\Program Files\NCR\RSM\Diags on the system where the information is gathered.

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