3-64 Chapter 3: Understanding the RSM LE For RPSW 4.0 and up, the path for the diagnostic files is at %ALLUSERSPROFILE%\Application Data\NCR\RSM\Diags. The %ALLUSERSPROFILE% is an environment variable that points to different locations depending on the operating system. Note: Prior to RSM Release 3.0.3, there was no file retrieval, so to get the file from a remote system using an older version of RSM, you must manually retrieve it. With RSM 3.0.3 and up, you can use the RSM file retrieval feature to move files from RSM LE to RSM SE or RSM EE. Refer to the NCR Retail Systems Manager Software User’s Guide (B005–0000–1518) for more information. If you cannot use the user interface to create the GDF file, you can create the .zip file from a command prompt. The command file for creating the file from a command prompt is RSMlogs.cmd.
Chapter 3: Understanding the RSM LE 3-65 Using Peripherals Peripherals consist of OPOS and JavaPOS retail peripherals and the Device Assets. OPOS and JavaPOS Retail Peripherals Each of the retail peripherals has a configuration screen and a Diagnostics button to test the functionality of the terminal. If both OPOS and JavaPOS are installed, you can choose the desired interface by selecting the OPOS or JavaPOS tab. When RPSW is installed, the default profiles for the retail peripherals you chose are installed. These profiles provide some default configurations for the most common uses of the peripherals. You can change a profile’s configuration or create new configurations based on your needs.