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Retail Platform Software for Windows User's Guide

iv Using RSM

iv Using RSM LE.........................................................................................................3‐6 Starting Up RSM LE ........................................................................................3‐6 Logging On to RSM LE ...................................................................................3‐6 Logon Types.................................................................................................3‐6 Monitor Menu.........................................................................................................3‐8 State of Health ..................................................................................................3‐8 Connectivity......................................................................................................3‐9 Event Logs.........................................................................................................3‐9 Viewing Events ..........................................................................................3‐10 Viewing Exported Event Logs.................................................................3‐12 Viewing Event Details ..............................................................................3‐13 Filtering Events ..........................................................................................3‐16 Updating Event Logs ................................................................................3‐21 Sorting Event Logs ....................................................................................3‐21 Clearing Event Logs ..................................................................................3‐22 Tallies...............................................................................................................3‐22 Processes .........................................................................................................3‐24 Services............................................................................................................3‐25 Administration......................................................................................................3‐26 RSM Services ..................................................................................................3‐27 Licensing .........................................................................................................3‐29 Alerting............................................................................................................3‐30 Log Event Types ........................................................................................3‐30 Tally Save Interval.....................................................................................3‐31 RSM SNMP Configuration.......................................................................3‐31 Critical Events ................................................................................................3‐38 Configuring the Critical Events...............................................................3‐39 Adding Critical Events .............................................................................3‐40 Message Files..............................................................................................3‐40 Tally Thresholds.............................................................................................3‐42 Setting Tally Thresholds in the Tallies Threshold Menu .....................3‐42 OS Monitoring................................................................................................3‐43 Start Up Delay............................................................................................3‐44 Monitoring Interval...................................................................................3‐44 CPU and Memory......................................................................................3‐45 Disk and Files.............................................................................................3‐46 Processes and Services ..............................................................................3‐51

v Data Capture...................................................................................................3‐58 Data Capture Versions..............................................................................3‐58 Configuring the Data Capture Settings..................................................3‐59 Creating a Diagnostic File.............................................................................3‐62 Using Peripherals .................................................................................................3‐65 OPOS and JavaPOS Retail Peripherals .......................................................3‐65 Creating a New Profile .............................................................................3‐66 Changing a Profile.....................................................................................3‐67 Deleting a Profile .......................................................................................3‐68 Diagnostics .................................................................................................3‐68 Platform Devices...................................................................................................3‐70 Brightness Settings.........................................................................................3‐74 Power States....................................................................................................3‐75 Restrictions .................................................................................................3‐75 Active Management Technology (AMT)....................................................3‐76 Appendix A: Troubleshooting SNMP Microsoft SNMP Service Settings.............................................................A‐1

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