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Retail Platform Software for Windows User's Guide

3-40 Chapter 3:

3-40 Chapter 3: Understanding the RSM LE FSMID—if the event message contains the Finite State Machine ID (FSMID) field to specify the instance of the monitored item (profile name for peripherals, process name for process monitoring, file name for file monitoring), this field can be used to configure a critical event for a specific FSMID. Threshold—refers to the number of times the event should occur before an alert is sent. Count—refers to the current count of how many times the event has occurred. Reset Count—refers to whether to reset the count value when the threshold occurs or to never reset the count. Command Line (optional)—refers to the command line to run when the threshold is reached. Adding Critical Events You can add new events by selecting the Add Event button. The system displays a window that asks you to select the Group whether Application, Security, or System, and enter the parameters as explained above. Message Files If licensed, an additional Message Files tab displays on the Critical Events section. The message files tab provides you the functionality to view the messages in the event message files registered for any event source. The tab is useful for determining what the critical events mean and for determining what events the user wants to configure. To view the event messages in a message file, follow these steps: 1. Select the Message Files tab in the Critical Events section, and then select the Group and Source.

Chapter 3: Understanding the RSM LE 3-41 The system displays the following information: Group—refers to the event log registered on the system that you have selected. Source—refers to the source of the event that you have selected. Message File—refers to the path of the message file. No. of Event Messages—refers to the number of event messages in the message file. Event Messages Set—displays the message set for sources with many messages. Use the Next Set or Previous Set to access other sets for the source. 2. Select the Event Message that you want to view, for example, 100. The system displays this window: The window displays the following information: Event ID—refers to the unique identifier of the event. Message—refers to the message description. You can select the message to view the entire message. Type—refers to the type of message. Example: Warning Message Source File—refers to the location of the file that contains the message. Resolution—contains additional details about the meaning of the event and the recommended actions to take to resolve the problem, if defined for this event. This information is available only in RSM, not in Windows Event Viewer. It is available only if the resolution information feature is licensed. 3. Select OK to close the window.

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