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Retail Platform Software for Windows User's Guide

3-52 Chapter 3:

3-52 Chapter 3: Understanding the RSM LE Processes RSM permits monitoring processes that are running and their running usage. Process monitoring generates State–of–Health status and alerts. The Processes section displays the following options for monitoring processes: Information Process Monitoring Process Monitor Interval Process Start Up Delay Definition Refers to the option to enable or disable the monitoring of processes. Refers to the time (in minutes) that determines how often the RSM application checks the processes. If you set the monitor interval to zero, the process monitoring occurs only at the startup of the NCRLoader. Refers to the time (in minutes) before process monitoring starts at the startup of the NCRLoader. You can set this setting to allow time for system startup to complete before monitoring begins since high activity during startup may be normal. Changes to this setting take effect on the next startup. To monitor a process, follow these steps: 1. On the OS Monitoring section, select AddProcessOK. The system displays the Add Process window.

Chapter 3: Understanding the RSM LE 3-53 2. Enter the following parameters: Parameter Process Path Minimum Instances Maximum Instances Maximum CPU Usage High Usage Tolerance Definition Refers to the process you want to monitor. When configuring the process to be monitored, a drop–down box permits selection of one of the processes currently running. If you select Unlisted Process, you can enter another process name. If a list of currently running processes is not available, the system will not display the drop–down box and you must then enter the process name. Refers to the directory path of the process. The path is optional. If you do not specify a path, the RSM application monitors any process matching the process name. If you specify a path, ensure that both the process name and path match a running process. Refers to the minimum number of copies of the process that can run at the same time. A zero input means that the minimum number of instances of the process is not monitored. Refers to the maximum number of copies of the process that can run at the same time. A zero input means that the maximum number of instances of the process is not monitored. Refers to the maximum percentage of CPU usage that the process can use without generating an alert. Alerts are generated only if the CPU usage exceeds the threshold for High Usage Tolerance rather than generating alerts for brief spikes in CPU usage. A zero input means that the maximum percentage of CPU usage of the process is not monitored. Refers to the time (in seconds) that determines how long the Maximum CPU Usage can last until an alert is generated. A zero input means that the high usage tolerance of the process is not monitored.

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