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quarterly-insurtech-briefing-q4-2017

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Incumbent InsurTech Strategy<br />

(Re)insurance Innovation Survey<br />

Value of External Innovation Partners<br />

Accelerators/incubators viewed as most valuable external innovation partners<br />

Academic Partners/<br />

Scientific Literature<br />

6%<br />

18%<br />

32%<br />

28%<br />

15%<br />

Accelerators/Incubators<br />

8%<br />

22%<br />

31%<br />

24%<br />

14%<br />

Bankers & VCs<br />

3%<br />

18%<br />

26%<br />

29%<br />

25%<br />

External Ideation Consultants<br />

4%<br />

16%<br />

38%<br />

26%<br />

17%<br />

Industry Analysts 4%<br />

19%<br />

41%<br />

30%<br />

7%<br />

Extremely Valuable Very Moderately Slightly Not at All Valuable<br />

Value of Internal Innovation Sources<br />

Customers and employees viewed as most valuable internal sources of innovation<br />

Competitive Intelligence<br />

17%<br />

38%<br />

28%<br />

14%<br />

2%<br />

Corporate Venture Capital<br />

6%<br />

19%<br />

26%<br />

26%<br />

22%<br />

Customers<br />

38%<br />

28%<br />

23%<br />

10%<br />

2%<br />

Employees<br />

25%<br />

40%<br />

28%<br />

7% 1%<br />

Suppliers/Vendors<br />

6%<br />

28%<br />

44%<br />

19%<br />

4%<br />

Extremely Valuable Very Moderately Slightly Not at All Valuable<br />

Innovation Needs at Insurance Value Chain Functions<br />

More than 55% of participants believe each of the following value chain functions is “extremely” or<br />

“very” in need of innovation at their company<br />

Marketing & Distribution<br />

18%<br />

43%<br />

29%<br />

6%<br />

4%<br />

Underwriting<br />

21%<br />

37%<br />

29%<br />

8%<br />

6%<br />

Customer Service<br />

16%<br />

48%<br />

26%<br />

10%<br />

1%<br />

Claims Management<br />

21%<br />

41%<br />

26%<br />

7%<br />

5%<br />

Customer Retention<br />

20%<br />

35%<br />

24%<br />

16%<br />

5%<br />

Extremely in Need Very Moderately Slightly Not at All Valuable<br />

41 willistowerswatson.com

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