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44607 Telkom FreeMe Trade Presenter_Rev3

Sales process. ? 1.

Sales process. ? 1. Customer requests bundle 7. Support customer to add IM apps 2. Agent explains product benefits and features to customer 6. Customer receives the products and services 3. Agent checks coverage 5. Agent completes the order 4. Agent processes the order PAGE 14 44607 Telkom FreeMe Trade Presenter_Rev3.indd 14 2016/07/12 3:14 PM

Competitor analysis. What sets FreeMe apart from our competitors? • You get data plus the free IM benefit on not 1 but 3 IM applications. • You get free calls to Telkom fixed and Telkom mobile numbers for as long as you have the FreeMe contract, TopUp or Family plan. • You can send free texts to other South African networks. • You can get FreeMe as a SIM-only plan on a month-to-month contract. • What you see is what you get, with no hidden costs – your subscription includes free CLIP and itemised billing via email. • The same benefits that you get on contract or TopUp are also available to prepaid customers at the same low price… we treat everyone equally. Free WhatsApp Calls Free Texts Free WiFi PAGE 15 44607 Telkom FreeMe Trade Presenter_Rev3.indd 15 2016/07/12 3:14 PM

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