Market Research Future published a research report on “Global Contact Center Analytics Market Research Report- Forecast 2023” – Market Analysis, Scope, Stake, Progress, Trends and Forecast to 2023. Get complete Report @ https://www.marketresearchfuture.com/reports/contact-center-analytics-market-3934
The global customer experience management market is expected to reach approximately USD 1.5 billion by the end of 2023 with 16% CAGR during forecast period 2017-2023. Key Players The key players in the global contact center analytics market include Cisco Systems, Inc. (US), Verint Systems Inc. (US), Genpact Limited (Bermuda), Genesys (US), 8X8 Inc. (US), Mitel Networks Corporation (Canada), Oracle Corporation (US), SAP SE (Germany), NICE Ltd. (Israel), Five9, Inc. (US), Enghouse Interactive (US), Servion Global Solutions (India) and CallMiner (US) among others. Regional Analysis Regionally, North-America accounted for the largest market share, increased adoption of new technological solutions, regional growth of the customer experience management and increasing customer expectations, hub for industries with large operation base and customer contact centers and increasing adoption of of cloud-based analytics solutions across various industries. Segments For the purpose of this study, Market Research Future has segmented the market of contact center market into component, deployment, organization size, application, end-users and region. Component Software Solutions Deployment On-premises On-demand Organization Size Small Medium Large
Application Workforce Optimization Risk Management Customer Experience Management Real-time Monitoring Others End-users BFSI Government Retail Healthcare Manufacturing IT & Telecommunications Hospitality Defense Energy Others Region North-America Europe Asia-Pacific RoW Intended Audience Manufacturers Distributors Research firms Consultancy firms Software Developers Vendors Semiconductor Manufacturers End-user sectors Technology Investors Study Objective of Contact Center Analytics Market To provide detailed analysis of the market structure along with forecast of the various segments and sub-segments of the global contact center analytics market.