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RCA Benefit Guide

Guardian Nurses

Guardian Nurses STRUGGLING WITH A HEALTH CARE ISSUE? CALL GUARDIAN NURSES HEALTHCARE ADVOCATES This service is available at no cost to you. Guardian Nurses is a team of Registered Nurses here to help you navigate the health care system. If you or someone you love is ill or injured, or needs long-term care, Guardian Nurses’ nurse advocates can: • Visit you at home or in the hospital to assess your care needs • Be your guide, coach and advocate for any health care issue • Make appointments so you can be seen as quickly as possible • Go with you to see doctors, to ask questions and to get answers • Identify providers for all care needs and second opinions • Resolve problems with billing, claims and health insurance • Get things you need such as health care equipment • Provide decision support when you are thinking about treatment options • Explain a new diagnosis to help you make informed decisions • Coach and support you through the challenges of chronic disease Call 215-836-0260 (option 3) or toll-free 888-836-0260 TESTIMONIALS "On a Saturday afternoon I received the devastating news that I had been diagnosed with an uncommon and aggressive form of breast cancer. Thanks to Guardian Nurses, by Monday evening I had an appointment with one of the top breast surgeons in the country and understood enough about what I was facing to put things in a realistic perspective. One of the most frightening things in facing a diagnosis like this is not knowing what to expect. My Guardian Nurse not only facilitated the process of obtaining treatment, she also educated me about the disease and the process of treating it. By providing this combination of compassionate support and education, she helped me to face my situation and rationally make the best decisions at each point during my care. Knowing she had my back throughout helped me to maintain a positive attitude and focus on “coming out smiling on the other side.” A million thank yous! — Trish Maloney “Working with the Mobile Care Coordinator was one of the best experiences with a health care professional I’ve ever had. She educated me about the seriousness of getting my blood pressure under control. She got me in contact with a new PCP and got an appointment for the next day. In addition, she also showed up at my doctor’s appointment and sat in to make sure I was being advised and cared for properly and was there to explain anything I didn't understand. What a great experience! I’ve continued to take my medication and my blood pressure is now under control.” — Ed Dawson “Thank you for the absolutely outstanding service that you provided while my husband went through his very extensive health issues during his battle with cancer, as well as all of his set-backs. One bright spot during all that time was the fact that you were always there offering your nursing knowledge, helping and following up with any insurance issues that arose to see that he got the best treatment available, and more importantly your visits with him during his hospital stays. What started out as a professional relationship, ended up as a personal friendship. We can never thank you enough for all you did for us.” — Marge Stieber 2 | 2018 Recovery Centers of America Benefit Guide

MHN—Employee Assistance Program OVERVIEW OF SERVICES Personal and work-related matters can preoccupy our thoughts, destroy our ability to concentrate on the simplest of tasks, or prevent us from functioning the way we want to in everyday situations. Your EAP & Work-Life member services offer ways to help overcome such issues, and will help you identify problems, develop a plan, and gain referrals to appropriate resources. The results of effective problem management are easy to recognize: better focus, better work productivity, and a clearer path to achieving your personal and professional goals. Your EAP & Work-Life member services provide a wealth of resources that can help you lead a healthy, happy, and well-balanced life – including clinical emotional health, wellness, and work and life benefits for you and your covered dependents. And: Your EAP & Work-Life is easy to use and paid for by your employer. There are no co-payments, coinsurance or deductibles; you will not have to pay MHN counselors for any services covered by your EAP & Work-Life. All services are confidential. MHN will only release information as required or permitted by law. MHN recognizes the specific needs of its members, and is committed to treating members in a manner that respects their rights WHO IS ELIGIBLE? Full-time and part-time employee working 20 or more hours per week are eligible for EAP benefits. This benefit is extended to your spouse/domestic partner, dependent children and other members of your household. COUNSELING SERVICES Clinician Counseling & Consultations • Face to face counseling • Web-video & telephonic consultation • 5 sessions per issue with unlimited issues Intake Triage Services • Availability 24/7/365 • Clinical assessments • Referrals with licensed clinicians Wellness Coaching • Mayo Wellness certified coaches delivering personal health and lifestyle management coaching Referral and Resource Coordination • Network practitioner • Community resources • Behavioral health program • Medical plan WORK & LIFE SERVICES Childcare & Eldercare • Telephonic consultations available 24/7 • Provider search and referrals • Online resources Daily Living • Telephonic consultations available 24/7 • Tip sheets, brochures and online resources Financial Services • Unlimited telephonic consultations • Online articles, tools and calculators • Tip sheets and brochures Legal Services • 30 minute in-person or telephonic consultations • Online articles, estate planning and legal forms • 25% discount if retained Identity Theft • Telephonic fraud resolution consultations • ID Theft emergency response kit 24 hours a day, 7 days a week Call (800) 227-1060 Or visit members.mhn.com Company Code: rcaeap 2018 Recovery Centers of America Benefit Guide | 3

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